There were two major issues. The first issue involved confusion and delay between AAA and Fix Auto just to get the claim processed and the car scheduled for repairs. The second issue involved the time required to perform the repairs- 2 weeks for a $1200 repair. Communication was lacking as far as providing a clear explanation of the delays and status of repairs. The quality of the repairs however appears to be excellent.
The staff was very helpful, polite and sincere.
Fix Auto has very good professional people. From Robin who checked me in and explained the process to Tracie who kept me up to date by text as to the progress that was occurring. And to Melvin who was the technician assigned to my car’s fix and did a great job working with my insurance to make sure my car was brought back to New again. Thank You!
You guys went above and beyond came out amazing love it easy to work with you did a great job
Great work on detailing the transit van. It felt like a new vehicle.
I mailed a letter yesterday to FIX Auto totally expressing my satisfaction with your recent service!
Your shop did an amazing job. Thank you!!
Thank you for your great customer service. Robin and Mel in particular were very conscientious. You kept us informed and updated from the time we dropped the vehicle off for repair until it was ready. Maybe it would help to do a walk-around with the customer when they pick up the vehicle, but if that's not in your protocol or you don't have time, it was fine. -- Rowena W
Very professional and friendly service
I am totally satisfied with the rear end damage repairs that Fix Auto completed for my 2012 Honda Accord. I had high expectations, and Fix Auto exceeded them all. Dan Stander was very patient in explaining the parts and labor estimate, in addition to answering my questions. The ladies in the front office did a great job with keeping me updated on my car's progress. I especially appreciate their partnership with my preferred vehicle service dealer. Fix Auto and Ralph Schomp Honda partnered together as a team to return my car as close as possible to its original condition. Finally, Fix Auto did a great job detailing the car before I picked it up. I have no hesitation recommending this company to anyone who wants professional, high-quality auto bodywork repairs. It was a pleasant experience all the way around.
P.S. I want to give a shout out to Tim Soule at Ralph Schomp for coordinating the initial meeting with Dan Stander, too. Thanks all!
I would always recommend Fix Auto Highlands Ranch. I was kept informed of the status throughout the entire repair process. The staff at Fix Auto Highlands Ranch are very professional and polite. I am very satifiEd W
Totally satisfied probably the most professional people I’ve ever dealt with my car looks beautiful so happy everything was done in a timely manner true professionals
It brings me so much piece of mind knowing that when bad things happen to my car I have great people to help me! Thank you to your entire team for always going above and beyond.
Vehicle Make : Mini Cooper
Very professional people and customer focus
You guys were great! From the first phone call, to the drop off, to the updates, to the pick-up. Super friendly! Informative! Great experience...thank you!