I realize it wasn't completely their fault but I had to pay for the rental car 4 extra days . I was told they would have it done in 4 days it took eight. Because they ordered the wrong head lamp but it was the one the book said it took. Also the hood doesn't shut completely and there is a gap between the hood and fender. A dent still in the door . Blamed on shoddy work from previous body shop. It it was not this was before this accident.
Great Job team Collision works!
The staff was very nice and informative about the process. The repair of my vehicle is perfect. They did an amazing job all around.
Very nice and was excellent with their communication.
I have had work done here before, and when my car got hit I specifically asked to come back to this location because everyone was so great! Thanks for making my car beautiful again!
Overall it was a good experience. Your front office staff is superb. Steph was fantastic and let me know what was up. There were a couple of small items in the repair that were not correct. I have been able to correct 2 of the 3 small issues that i have noticed on my own. It is comforting to know that the repairs are guaranteed, and that I can bring the car back in for any issues. The car smelled of leather cleaner and was washed when i picked it up, which is a nice bonus. I was informed of the vehicles repair status daily and tbat is much appreciated as well. I would say you all have a nice process that is customer centric but may consider taking a little extra time for attention to small detail in the repair itself. I would return to your shop for future repairs if I needed to.
Had an excellent experience at collision works. Everyone went above and beyond, super fast service.
You have done a fabulous job on my car. Thank you so much.
Thank you Stef and Stephanie
Pleased with customer service too
Thank you for the painless process of having to have our car fix. Ever one was some nice and very helpful. The ladies st the front desk. Steph and Stephanie was so nice and the text messages that Steph sent to keep us updated was great. Thank everyone for the great job
Your staff is fast friendly and a pleasure to work with
Have used them a few times before and we're always satisfied with the work done.
Stephanie and Steph were very friendly and helpful.
I did like getting the updates text to me daily.
Thank you for getting my car back to normal.
It was also nice to get back a nicely detailed car inside and out. ????
Seems like a great place. Just put no because I need to bring back
Completely satisfied,super nice people.....
Very. Professional staff. Very pleased. Would use them in the future
Thank you for the hard work Collision Works of Newcastle!
Very prompt and convient service. Rental car was on location and my vehicle looks great!
Yes they were very helpful and went above and beyond to ensure my satisfaction. We will continue to use them in the future if we have any further incidents. Thank you.
Great job and awesome customer service from Stephanie! You guys do it right!
Runs in paint, trunk lid doesn't sit correctly, bondo on inside of trunk not smoothed out, lines on trunk not straight, overspray on entire car. A blind monkey could have done a better job.
Glad the vehicle was ready a lot sooner than expected
Very nice people to work with. Keep updated on work...very happy with the finished work....and ahead of time....fast. and good.
I've used the Collision works in Norman before and switched over to CW in Newcastle. It's good to see the carry the same professionalism there.
I have a 2014 F-150, King Ranch, my baby. The repairs were done quickly and a great job. I'd like to personally thank David for helping me through the "insurance" procedures.
Overall great job.
They were very courteous and provided me status updates in their progress. They finished the work way ahead of schedule.
They were awesome and efficient! Got my truck back detailed and pristine!! -very unexpected
Great job! Thank you for completing my car before the estimated day. Very impressed!
The door shuts as tight as new! I put a piece of paper between door and cab and you can't pull it out!! NO AIR NOISE THANKS AGAIN worth every penny?
Great job!!! Thank you!!!
Completed survey at Newcastle location
Job well done
Very nice and informeted people
Terrific customer service!
The staff were friendly, helpful and did a great job on my baby. THANK YOU!!!
Everyone I worked with was thoughtful and courteous. Shannon has wonderful customer service skills and helped make the experience a breeze. My van looks like new inside and out.
The best place to have your vehicle repaired. I will never use anyone else. I'm a customer for life.
Thank you for the personal help
Exceptional service. Extremely pleased with the outcome.
I cannot express my appreciation for the courteous and professional experience I had using Collision Works for my car repair. Their efforts coordinating with the insurance company and rental car company along with their excellent customer service and fantastic communication made this process painless! My car looks amazing, and they went above and beyond to help me. I hope it's awhile before I need their services, but I am sure they are my only choice for collision repair.
Will be using this place for any othe needs. Loved it
Thank you for fixing my Ford for a second time and for being just as informative as you were before. It's because of the contact and helpfulness of Stacy that I came back and will continue to come back if I need any vehicles repaired. Again THANK YOU!!
Thanks for the good work
You guys were fast and did a great job! I loved the texts I received while my car was there and the friendly service!!
Everyone was a pleasure to work with and were very helpful. The work was completed in a timely manner and looksgreat.
Did a great job on the repair, you cleaned the out side of my truck and in side was not expecting extra effort, staff was extremely helpful, I would recommend you to anyone, Thanks
Great service and great communication. Wonderful job.
The text update on the status of repairs wee greatly appreciated. You cannot tell the car had any damages to the front end from being hit by a truck tire littering the hiway.
It was a great experience. Thank you
Very much appreciated the updates. The repairs were first rate. Repairs were completed 2 weeks ahead of schedule. Good job!
Excellent and timely results.
Very fast turn around , very friendly staff
Super nice team. Greedy results
I requested the safety child carseat from my car...and someone promptly got it for me. Everyone was very friendly and helpful
The car looks fantastic and the fact that your crew washed it was an unexpected surprise! We will recommend Collision Works to all our friends. Thanks again for doing such a great job
After refusing my truck the thirst time for unexceptable burn in on a black color the job was good on second try
Body panels didn't line up. Lift hatch on back doesn't line up with body (bumper). One previous reworks to correct defects. Attention to detail and quality assurance is lacking. Customer (me) found numerous defects when CW should have found.
I am so very pleased with my car .... it was just like a new one when I picked it up .. just perfect! The folks at Collision Works are so professional and kind and concerned .. they kept me "updated" daily on the progress of the job. I especially want to commend Scott .. he was very kind & helpful & professional. I would highly recommend this company ... they do a great job .... Thanks so much ..
Margie Kobriger .. Blanchard, OK ....
Very professional, efficient and quick!!
Everything was done very well and timely. They kept me informed of the progress so I never had to call them. They also detailed the inside of my car. I am very satisfied.
Very friendly staff, repair was done beautifully
Very nice people, very nice facility & very easy to do business with. Thank you!
I'm beyond pleased with my experience at Collision Works Newcastle. Everyone I talked to was very helpful. My insurance company made the process quite a pain for everyone involved, but Stacy worked through all of the issues that arose and kept me informed every step of the way. Not to mention my truck looks brand new again. I was vey impressed. I will no doubt be recommending Collision Works Newcastle to anyone that needs body work done.
We both thank you the great job that you did with our hummer. It's amazing how well it looks. I've used this facility for years and will continue to use you as the new owners. We refer all our friends there. Old habits are hard to break. But most of all we are very pleased with your work. Thank you.
I especially appreciated the text updates to what you were working on each day. Everyone was extremely helpful and pleasant to work with.
My dealings were all with the front office with Steph and Shannon. They were both very personable and very competent. It was obvious that Steph knew "her stuff" with auto repair. She was very good to explain what would be done and the costs involved. Shannon was very thorough in her explanation of the costs during the checkout, guarantee, etc. Both times we were offered something to drink which was nice. The office was really nice. We would definitely use Collision Works again and would recommend them to others. The only thing I would suggest is doing something with the step at the front door. It would be quite easy to stub your toe and fall going in the door.
Lovely group of people, well dressed for there job an very cheerfull people. Completely satisfied with the quality of work, an how long it took they beat the expected numbers of days by a week
The service was excellent . Paint job looks great . I would highly recommend Collison Work for anyone that needs a repair done.
The customer service is always excellent. Thank you
Vehicle looks great and it was repaired and returned ahead of schedule.
Mostly excellent. Hood needs adjustment and release latch
Very good job. Done in a reasonable time.
I cannot compliment you enough!! Amy, the lady who helped me, was extremely nice and helpful, always keeping me posted on what was going on! The work on the car was amazing!! Looks great!! The detail that was done to my car, a surprise to me, was a fantastic job! It was so nice to get my car back and it be so extremely clean!! I cannot tell you how many people I have told about your service! I will recommend your company to anyone that needs it!! Again, thank you for truly going above and beyond for your customers!!
We could not be happier with the experience we had. It was stress free and that meant everything to us. Thank you
Nice quick job done well. Appreciate the wash too!
This was absolutely the BEST experience we've ever had at a body shop. The text updates were very helpful but never too much. The staff were always very professional, polite and helpful. The vehicle truely looked great and everything functioned great. Thank you!!!
Repaired damage looks good as new, very nice work. Everyone was very easy to work with and the overall process went great.
Outstanding organization. Amy has it together up front, and the like new condition my truck was returned in is evident of the shop 's competence. Thank you CW
As of right now yes, would like to drive it a few days for final decision.
Quality cosciencious work. Love the detail and servic
paint was amazing and you cleaned the inside too.
The staff is awesome; they kept me posted with progress via text and phone calls! I'd highly recommend them to any one!
Everything you did was very good and the girl that too ca.
re of us was was very helpful. The pickup looks great
Amy was fantastic and extremely helpful! She even set up my rental for me. Her positivity is the reason I went with the Newcastle shop.