Chris Rath, ****-****-xxxx
There is still yellow paint on the rear light lens. I was told this could be buffed out. Apparently not, so they should have replaced the lens.
They were awesome from beginning to end they just made me feel like everything was going to be alright and it was exceptional
The service from beginning to end was excellent. Mark Anthony did a excellent job with keeping me up todate on the repairs with my vehicle.
Vehicle Make : Mitsubishi
Front bumper was replaced and the finish on the edges near the headlights is jagged and rough like it was not sanded prior to painting. Trim around the headlights has paint where it was not taped off completely
I am very pleased with the job well done. Thanks again. Peace.
Great job!! Really looks nice!
My vehicle was hit by another driver and my driver side door was badly damaged and was unable to completely close. While the door does close now, there is still a permanent gap which allows air through as I drive. Also, upon receiving my car back, my "Service Airbag" light was on, with no explanation.
Very courteous, informative and very professional
The vehicle has not been fully repaired, and in particular, a brake issue that resulted from the accident and was specifically brought to the attention of Winner was not addressed and is a subsequent major safety issue.
The body work looks very good. very nice paint job. Lifetime warranty on the repairs is also a very nice feature. total experience was very good.
Yes, I am satisfied with the work that your team did. I have one problem though. Someone opened my sunroof and now it will not close. I would like for someone to call me and explain this problem. Thanks for your concern.
Kept me updated constantly on the stays of the repairs to my vehicle. All of the employees that we dealt with, costumer service, technicians, all were very cordial and helpful.
Thank you for the repairs to my car. Excellent job! I'm very impressed with the work done. Your service was A1 in my book.
Thank you for a job well done on my Chrysler 200! It looks brand new! I would highly recommend your establishment to anyone! The staff was always professional from Pearl at the front desk to Mike and his team in the auto shop. They all made this issue problem free from start to finish! It was a pleasure doing business with Winner Auto.
I loved the quick, easy, and honest service!
The work took 3 weeks to complete. I had to call for updates instead of receiving a courtesy call. When I got the car back there was black overspray on the silver trim, there was a badge missing from the fender , and there was a single hole in the brand new grill. It was as if someone drilled a hole for a front license plate but then stopped for some reason. This car could not have been quality checked by anyone. This is not a body shop I would recommend or use again in the future knowing that they would allow these mistakes to be acceptable.
Costomer services was beyond expectations I was more than satisfied, THANK YOU
You kept me informed through the process, your people were professional and friendly and the work was well done. Thanks
Jeremy Cosans did a great job. Heather was a pleasure to work with.
Car looks great. Service was superb. After having had my car damaged by another driver, I was very pleasantly surprised to have had a great experience. Well done!
Your teams was excellent service. Thank you again. Brenda R
Good experience with employees And good communication i'm berry happy whith the service is good thank you for the great job I'm very happy have a good day
I know there was extensive damage to my vehicle but now she looks as if she just came from the factory. Thanks again. Job well done and in such a timely manner.
Vehicle Make : Mini Cooper
Great job as it always is. You have done great woek every time I've had work done there.
Job was well done, hope I don't have to come back. Andrew G
They did a very good job and did a little something extra for my truck. I appreciated that.
Vehicle Make : Land Rover
I'm very please with the work was done to my Land Rover thank you again.
We I say the best, from the time I stepped in the building I was treated like family I would recommend you to EVERYONE! Jasmine & Carlissa from Enterprise car rental was absolutely wonderful! Even the guy who I can't remember his name was GREAT. You guys rock! I can't express enough how kind you guys are!!!!
Jasmine was amazing keeping me informed through the entire process. We waited 7 days...but Velvet came out beautifully. ..
Thank you so much. .
Black sticky substance at passenger side bumper to body joint.
Dennis and all the people at Winner were wonderful and they did an amazing job, even cleaning the mats inside the card.
Dennis even worried about how we'd get our card, which was due for inspection, over to Motor Vehicle.
Did I mention the car looks better than it did before the collision. Thank you all.
Both Jasmine and Charis are excellent, wonderful job.
My repairs were "finished" early but they were not fully complete. The handle molding isn't secured to the door and a small chunk was torn in the vinyl. I now have to get the "repairs" fixed. This is highly inconvenient and very disappointing.
Dennis was a great person to deal with -- really knowledgeable, nice, efficient and he went out of his way to make sure we got a rental car that worked for us. On top of that, the bumper looked great and Winner even washed our car. I'm not sure, but I think Winner also filled the gas tank. Thank you. Dennis made it a wonderful experience..
I have to take my car back to get looked at again because the repairs were not done properly
Vehicle Make : Volkswagen
Never had any car service to make my car sooo much a part of my life ( and it is ) as Winner . I will share this experience with everyone I have a chance. My car has a name and it is Miss Monnie , when u said my car was happy,it was so personal. I so related to your comment.
Thank you WINNER
The passenger side headlights and cover were replaced but the driver side was not so my Suburban now resembles syclops.
All was well & very convenient. Thank you!
I don't really want to answer now because Winner has been very cooperative in assuring that I will be satisfied. My experience is ongoing as I will be returning my car tomorrow morning.
The whole process flowed smoothly, from reception, to insurance estimate, to rental. Professionals all the way through, especially the young woman at Enterprise. Car looks great! You at Winner are to be commended, and I don't say that lightly!
Thanks to the team who worked on my minivan. Great job fixing the dent and removing blue paint from fender, and I very much appreciated the windshield fluid nozzle replacement. Inside was very nicely cleaned.
Dennis was incredibly helpful throughout the whole process!
They did a great job on my vehicle
Customer service was amazing. I felt like I was completely taken care of the entire time. Great experience.
Everything was very easy , great people and great work
I am happily surprised of how fast the repair was done. The car looks brand new.
THANK YOU !!!!!
Excellent professional work and personable too.
The young lady from Geico who handled my account was very good. She went out of her way to make the process easy and twice stayed past her scheduled end of day to be sure I was properly taken care of. That's a great thing to see and I applaud her for it. I was also impressed with the service I received from the young man who works for Enterprise. Do your best to hang on to those two.
Job well done looks like new
The only comment I have is Enterprise did not refund my 50.00 deposit on the rental.
Respectfully, Ause D
I was treated and spoken to like a child and the employees are very rude. I will never be back
They said it would be done at @5:30 on Monday. They were closed at 5:30. So that sucked.i got a new text the next day saying it wod be another day at 5:30. There was still no reference that they closed at 5:30.
The daily phone calls and communication kept me well informed until the day of picking my car up. Thank you soooooo very much for kind courteous. And professional service. Winner. Premier your the best!!!
There was a scratch that we noticed upon pickup. They took it right back into the shop and got rid of it.
Detailed work and great service.
They kept us informed and did a great job
Vehicle Make : Mitsubishi
Keep up the great work
My truck will need to be going back for repairs. Had a big scratch where work was done and tailgate and body don't match. Not happy with work
Not satisfied with the quality of my repair. Will be bringing it back on Monday the 1st
Everyone was wonderful, it was an excellent experiencia, i would suggest everyone to use them.
It was the most perfectly timed operation I ever experienced, extremely professional.
Great job. Was worried that new door might not match up to rest of paint but it did - looks great.
I was very satisfied with my repair and the quick turnaround. The only issue was a broken part that was part of the repair was left on the floor inside the car. However, it is not a big deal because I can throw it away and does not take away from the good service that was provided.
If I could I would have winner premier repaint my hole car over. I would also have them repair my car also. They did a awesome job at repairing my car. I have not met the team of repair people but if I did I would congratulate them all on such a wonderful job. Pro Quality!
The body work performed looked great. The inside of my door panels did not. It was obvious that used parts were used as there was a "student parking sticker" stuck to the inner glass and small defects that were not there previous to my drop off.
I was not satisfied with the interior of the doors repaired but very pleased with the outer body work done. Having to come out of pocket to get car detailed after work done was not in my plan. Dust everywhere! And small piece of inner door missing.
Everything about the process was AWESOME! !!
I recognize and appreciate the efficiency of the whole experience. From set of appt. To taking car in and getting a rental and I LOVED the humorous email updates about my car and the quick efficiency to drop off and pick up my well tended to car looking good as new! Tell them all fantastic experience. Already told numerous people about your shop. And to be honest I am hard to please and I am slow to compliment but I am bragging about thus experience. Your shop made what could be and usually is annoying, an accident and it's resolution, a pleasant and positive outcome. Kudos to all. Merry Christmas.
I think you did a great job I would recommend you to all my friends and family members. I also would like to know do you have to be in a accident to get repairs done to your car or truck. If not how much is it for your diagnostics checking. Great job again winner collision. Thank You Mr. G.Pennewell
My car was completed on time as promised
I like the text message updates. Very professional professional.
Excellent customer service from a very friendly staff!
The work was done well, on time, and all Winner teammates were knowledgable and courteous.
I enjoyed my service provided by winter premiere and I enjoyed the customer service everyone was pleasant and helpful this was my first experience with a collision repair and the staff at winner was the best
Job was done a lot faster than I thought
Everything went very smooth. From Geico to Winner to Enterprise, everybody was on the same page. Thank you
Took way to long to pick up car after receiving text earlier in AM and arriving in afternoon and car not ready.
The Winner Premier Collision team is always very friendly and helpful. Dennis Tucker, in particular, is very timely and detailed in his updates and feedback. I couldn't be happier with the team's service. Thank you!!
It's was nice to get a fixed clean car back
Job was done well and done fast. We were kept up to date at all times. Good job!
Vehicle Make : Mitsubishi
Super fast..thank u
They took to long to fix something minor
Everyone was extremely friendly and responsive. Dennis Tucker, my primary contact, was very thorough and never rushed me off the phone, taking time to answer all my questions and concerns. I was very happy with my experience at Winner Premier. Thank you for taking great care of my Audi!!
Car looks great and it was very convenient to have insurance adjustor and rentsl car desk in the Winner building! My only feedback (for Enterprise) would be to have a few more staff available to assist. I waited 30 minutes to return my rental car.
I picked up my car when notified the job was completed. I was surprised no one met with me to go over with me what was done -- I was just handed a folder. I arrived home and went over the car myself on what I could see. I noticed the "badges" (name of car, model, AWD) were not put back on the tailgate which was replaced. This caused me to go back to the center (which I had to leave work early again). The center did apologize and it only took about 15 minutes.
Everything was good, really enjoyed the update of how my repairs was coming along!!
Dennis was professional, understanding and concerned. I was kept updated of my vehicle status.
Everyone I came in contact with was friendly and knowledgeable.
If I have to I will come back there to get my car repaired.
Repairs were done well. While it took longer than expected, the results were worth the wait.
I was very pleased with the job that was done.Shawn was especially helpful and
congenial I would recommend Winner Premium to
anyone who would need your service.
After getting my trunk painted the inside was full of paint dust terrible job
thank you for all your help during the process
All information provided was appreciated with email correspondence
I was very pleased, my car looked absolutely in great condition. The customer service was extraordinary I would refer them to my family.
Great up dates via text. Nice having rental all in same shop. Absolutely great customer service. Nice letting me have car before all parts available and coming to my place of employment to put on last part. Awesome having car cleaned after repairs; like brand new. Great job. Would highly recommend anyone and everyone to have repair service with Winner Premier.
very sstified with work look real nice
The service was superior. The adjuster was professional and above board. My only complaint is minor...the matching of the bumper paint to the body. I really don't know if it is possible to match the paint..one medium being plastic..the other metal. My overall experience was excellent.
The staff here was very supportive and kept me updated throughout the whole process
I am a concerned with the shaking while I drive my vehicle. Im questioning if my car was test driven before being completed. If indeed it was they would feel and know what's going on...this experience make me uncomfortable. Did they take the time with my car?????
I like how fast y'all complete the work
Was a perfect experience. Everyone was great including geico and enterprise rental. Everything was very smooth, I had no worries and completely satisfied! Thank you!
At the very beginning, communication was a little lax in regards to a tentative outdate/status updates. Besides that, it was a very pleasant experience with very pleasant people. The icing on the cake is the quality product that was delivered to me. The paint matches great and OEM parts were used. Very satisfied and will absolutely continue to utilize Winner Premier Collision for all my body work needs.
The car took 2 weeks longer than quoted, the shop ordered the wrong part twice, and the car was filthy inside when I picked it up. Dust everywhere and paint tape was left on some parts of the vehicle.