Everything looked amazing! I also love the fact that I got a clean car back. That's excellent customer service and it's greatly appreciated!
It took days longer to complete the job than we were originally told. We received a message via email that said the car was on track for the original date promised. When we called the morning we were scheduled to pick it up, we were told that it was going to be delayed at least one day. When we called the following day we were told that it would be delayed over the weekend. Repeated phone calls were not returned, voice messages were not answered. We were told that we would get a daily update on the progress, and that did not happen. For
Don't contact me. My car was delivered on 1/15/17. I received emails about my car and when it would be ready. Called and told them I would be there on 2/1 the email said it would be ready on 1/31 @ 5:00pm, I get off at 5. When I showed up on the 1st my car was not ready and I was told someone would call to let me know the status and when my car would be ready. No call. I received a call on 2/8/17 letting me know my car was getting cleaned and there 4 cars in front of mine. 2/9/17 I received a call to let me know my car was ready.
I was kept informed of the entire process and also informed of the process for payment upon completion. The staff were very professional courteous. They did excellent work.
Told I was going to get the truck back for different times took 29 days was told it would take two weeks back communications
Excellent service and good communication. Max King was a pleasure to deal with.
Absolutely hands down the best experience I've ever had! Convenient location, friendly staff and a business-like atmosphere! Super job on my car! It was broken into over the Thanksgiving holidays out of state and I was so worried about who I should have to make repairs. I'm so glad I made the right choice with Hendrick Luxury Collision! Many thanks!
Karen- Beaufort, SC
Max King was great, but technicians didn't get it right the first time. Also, you don't take Amex? Then take Luxury out of your title. All other Hendricks locations take Amex. Lastly, Coordinating transportation for your customer needs to also improve.
Vehicle Make : Mini Cooper
Thank you so much ????????????
There are a few outstanding items needing to be complete. In addition, the car was filthy dirty both inside and out. Very disappointed!!!
Communication was great with our advisor
Thanks for your professionalism.
here were the ways things came up short: 1) almost a month to promised day - seems unreasonably long (that includes the time lost when they couldnt find my keys); 2) actual day completed ended up a full week later than that late promised date because of work done over twice, something else, not enough staff, something else, ready date/time keeps getting pushed further and then,finally ready! i show up and worker's coffee cup left in car holder and mirror not buffed as it was supposed to be; its not just about everyone being nice, which they all were (I expect that), but about having enough staff to get job done and them trained to do it right first time; i had work done there previously and was very satisfied and therefore asked Liberty Mutual specifically to use Hendrick this time; not next time; sorry to be brutal but you need honesty or dont ask for feedback; regards, david ruef
The work done was fine and it wasn't extremely over schedule, but I did not appreciate being called and hour and a half before the scheduled pick up to be told the wrong parts were ordered. Why have a service to keep people up to date if it is completely inaccurate?
You guys are very professional my car looks great thank you guys
Repairs were delayed. It was communicated a day before original date that repairs were on track and 67% complete. Then 2 hours later--date slipped out almost 2 weeks
The job was well done and the personal were all extremely professional. Also great job Jade for helping every step of the way and also making the hand off smooth!