I thought that Karen was extremely nice and welcoming. When I picked up my car and left, my check engine light came on, and when I called the shop, Gary answered the phone and told me to bring my car right back in and they would check it out. I was extremely grateful for this act of kindness because the shop was closed at this time but Gary and the guys working in the garage stayed later to help me out. Everyone I encountered throughout the process was very kind and helpful.
GEICO, the shop manager and Enterprise were all expecting me and ready to help me with the car repair process. I was in and out quickly for both drop off and pick up.
Professional, friendly, fast, efficient, and great workmanship. That says it all. I could not be more satisfied. Highly recommend Signatures to anyone
From start to finish I was impressed. I was informed every step of the way. Never had to make one phone call on progress. Great job guys I have been recommending signature and will continue to do so. Thank u for making everything quick and easy.
Friendly and knowledgeable staff. They made a stressful event stress free!
Great team! My car was done on time and everything went smoothly. I would definitely use them again! Highly recommend!
Thank you for your fast service. The repair work was astounding.
The staff were extremely friendly. I really enjoyed working with them. It's been difficult to closely examine the repairs due to the heavy rain, but from what I can tell so far things look great.
Very organized, timely turnaround, easy one stop process.
Spoke to Gary about color match. He is looking into it.
Excellent service all-around. Thanks!
Vehicle Make : Volkswagen
Great customer service from beginning to end. Very impressed.
Very good service wish everyone in business had the same dedication to customer service and high standards of work.
Job well done and I like the extra mile taken to clean the car.
Everything was so smooth and easy. The car looks great!
Five star service from start to finish!
Everyone in the office that I dealt with were truly concerned about customer satisfaction. They made a stressful event much easier to deal with. Thank you all!
Very good company. Work was done as promised on the exact schedule they gave me. They gave updates along the way. I highly recommend them.
Very professional and courteous staff and the repairs were completed on time and to my satisfaction
Great team from beginning to end.
Your customer service is of excellent quality. Everyone was very nice and my car looks great!
Nice people , fast return of car, guaranty of work
My experience with Signature were one of the best. It was a very smooth and convenient process, I would definitely recommend the service to anyone.
Wonderful customer service. I came in Geico, the body shop manager and enterprise we all there waiting for me. I was in and out in 20 minutes. My car looks amazing!!!! The work was done in one day and they even cleaned and vacuumed my car and gave it a good outside wash (All the bird poop is gone!!!) They went above and beyond and I would highly recommend them to everyone I know!
Everyone involved was polite, capable and considerate of my time.
They were very professional and will return , great customer service ????????
Need to do a better job keeping the customer in the loop. I should had received a call or email when parts came in damaged which added extra days to my completion date. Other than that I was satisfied.
Friendly and very efficient
Excellent/seemless process. Vehicle looks good as new again ! Thank you !
Great job. Awesome experience
Thank you for fixing my car better than new. And quickly.
My husband and I have been insured forever, accident free. Then along comes the children with their license. My oldest son was in a fender bender in a parking lot. I could not be happier with our first claim with Geico and the service from Signature. Thank you so much for everything!
everyone was so pleasant to work with they were very professional and very kind and nice I am very pleased thank you for a wonderful experience
Great staff and a very pleasant experience. Would recommend to anyone in need of car repair.
Thank you for your quick and friendly service.
They have the best staff!
Never had such a great experience
Fast. Efficient. Friendly customer service. Highly recommended!
Keep up the good work, Thank you all very much .
Excellent customer service and a treat to come to your place!!!!
This was the third time I've used Signature for repairs and I've been completely satisfied all three times. You guys are the best and I'd highly recommend you to everyone. Thanks for your great work. Bob S
Everything was great from start to finish.
Yes the repairs all look good and I was pleasantly surprised to see my vehicle vacuumed and cleaned up a bit ...thank you very much
Thank YOU for beautiful, and well done job on my vehicle! I am very pleased with the finish product! The customer service is top notched and I was well informed of the status of the work being completed on my vehicle.
Everyone that worked with me were amazing! I am 100% satisfied! They all were very pleasant and helpful in every way.
Very professional and kept me in the loop during the entire process
Quick and they kept me well informed
Very friendly, fast service. The one-stop geico shop was especially helpful for my particular situation and I'm very pleased with the completed body work.
I could not be more pleased. Everyone was courteous. The service was prompt and my 2001 Honda looked all shiny and new when I picked it up. I will recommend you first chance I get!
Professional and courtious
Excellent work and customer service!
The staff was so respectful and kind and the repairs look great and were done efficiently and communication was excellent! Thank you!
Vehicle Make : Volkswagen
My car looks beautiful and Gary and Karen couldn't be nicer and more accommodating!
Very responsive and beautiful work
The repair was quick and everyone was so efficient. I was so impressed and will definitely use Signature again. I will also recommend to my friends.
The repainted and clear coated areas do not match the color of the rest of the car. Very dissatisfied .
Very organized, ready when I arrived and everyone on the team worked well together. I also appreciated very much the constant updates.
Staff was very friendly and helpful. Did excellent job on repair work.
Everyone was great! It's nice to go somewhere and get the customer service that actually cares about the customer. Thank you to everyone at signature!!
Thank you for the wonderful experience. My car looks wonderful inside and out! I did not expect the car to be cleaned too. The status updates through email were great. Everyone was wonderful to deal with. Thank you again.
Excellent customer service great repairs
The work that needed to be done on my Nissan Pathfinder was refused- the engine lights were still indicating troubles and my vehicle was returned in perilous driving condition. It repeatedly stalled while driving; the consequences of which were compounded by the fact that the car is a hybrid. To restart the engine required removing the key and walking a distance from the car before attempting to restart. We took the vehicle to Nissan, which of course found the damage to be accident related. Allen was informed -in person- that an adjustment needed to be made at Nissan in order for them to make the repair. Five days later, he still has not responded to make the adjustment. We didn't even get the courtesy of a phone call. My next calls will be to the Maryland State Insurance Commissioner and the consumer protection division of the Maryland Attorney General's office.
I work in the customer service field and I can tell you, Signature Collission has it figured out! It was a great customer experience from the first minute I arrived through the entire process, ending with a beautifully finished repair. Thank you!
Bumper looks wonderful! Everyone was very helpful as well.
Customer service was excellent
The whole process was very smooth and convenient. The customer service quality was superb. Signature Collision went above and beyond in caring for me and my vehicle. I would very much recommend them to people I know. Thank you very much for the services. God bless.
Very professional and friendly staff exceededu expectations
Your team was not only professional, but friendly. The whole process was very easy.
The customer service was excellent, everyone I worked with was exceptional.
Great quick service. Will definitely recommend to others
They made the whole process very way and kept me up to date.. was very pleased with my experience
The front hood is not aligned correctly. It closes closer to the fender where it should be on the passenger side , the gap on driver's side is way too big.
Excellent service and repair.
Right blinker still doesn't work. I need to bring it in and let someone look at it
Everyone there was very nice and helpful. The repair job looks good!
Alan, Gary, and Karen were personable and kept me informed of the progress with my car repair. I was very happy with the service I received at Signature Collison.
Great experience and everyone was very nice! Would definitely use them again!
Great work, easy process.
The signature team was very professional in all respects. I was very satisfied with their service.
You made me feel like I was the only customer you ever had. It was a very pleasant seamless experience.
Excellent service. Thank you.
The team at Signature Collision were great! I always had updates about the process of my car and am very satisfied with the way my car looks!
Everyone was very friendly and attentive. We had a very smooth process from start to finish.
Everyone there were very friendly and helpful in the way that they explained everything that I had to go through as if iccurred.
Will recommend you any time
Very nice helpful and they got your car back to you as quick as they could fix it.
It was a pleasant experience everyone involved was great. I would recommend you highly.
I had a wonderful experience from start to finish. Everyone at Signature Collision was extremely helpful, professional, and personable. I hope to not have another accident any time soon but I will certainly be recommending the shop to anyone I know that's in need of repairs. Thank you for making a bad situation with a car accident a lot less stressful! The quick turn around time is much appreciated as well!
Very fast process. Excellent customer service. Thanks!
Very helpful and considerate. Great customer service!
Very polite and helpful - great work!
Everything was done in a timely manner.
Professional, keep me informed about the progress of the work. Customer friendly. Excellent work. My car looks like new and clean. Thanks
Everyone was extremely professional and helpful. It was a great staff to deal with.
You guys did a wonderful job in a timely fashion.
Thank you very much for the outstanding experience.
Service was excellent and the repair was completed very quickly. Staff were very helpful and professional.
I enjoyed the hassle-free experience. I always felt informed on the progress of the repairs and I am very happy with the results.
Signaturethane exceeded my expectations. Their performance was excellent.
Better than expected. Thank you
Speed, professionalism and courteous.
Great service and wonderful people. They even took the time to vacuum out my car. Amazing service
I was kept in the loop throughout the time of the repair.
My experience WAS a job well done by all. The team greeted me in a friendly and professional manner as I walked into the door as if they knew me. I was kept informed as the repair progressed and my car was ready when they said it would be. The repair looks great and I am so pleased with this entire experience. Thank you all very much. I will highly recommend Signature Collision. It was wonderful working with you. Kathy Hall
What I like most of all. Everyone are down to earth people. Seems like all of you enjoy life. As my dad told me life is too short. I will tell people come to your shop. Keep up the great work. God bless to all. I would come back to your business next and next time. See u soon but not to soon
Thank you for providing excellent customer service.
Great job! I am completely satisfied
They were so professional and quick. They really made my day. My car looks great and I couldn't be more satisfied. Thank you all so much.
The folks (Karen and Gary) at Signature Collision were friendly, extremely professional, and provided excellent customer service. My repairs were completed in under 24 hours and my Jeep looked brand new again. Great job!
Quality work and world class service from beginning to end. I would highly recommend Signature Collision. I usually don't provide feedback unless the service experience was top notch, and it was!
I was completely satisfied with the work done on my GMC. Everyone was pleasant to talk to.
Everything was great! Staff was friendly and worked very efficiently!
Great customer service and they did an excerpt job on my car. I totally recommend them to family and friends even though they are a drive from where we live. Thank you!
Vehicle Make : Land Rover
Wonderful service. Great work.
Everyone was very friendly and the car looks great. One improvement would be that I only ever got a text message regarding my vehicle immediately after I called and talked to someone.
Staff was courteous, estimate was quick & accurate, repairs were expeditious, and the end result was extremely satisfying.
Well done to all.
Great job. Would use again
Everyone was very courteous and attentive. I appreciated the prompt service.
Superior customer service and quality of workmanship. I am very pleased with the whole experience. Great job!
Vehicle Make : Volkswagen
All was better than expected. A completely smooth experience.
great service, fast, and professional.
Each person we spoke to on the team was very knowledgable, friendly, and professional. The repairs to my car were completed quickly and efficiently, and I was very pleased with the work done. The process was seamless and I appreciate the excellent customer service offered by the shop. Amazing job! Thank you!
The team went above and beyond keeping me infirmed of their progress and even cleaning the outside of my car and vacuuming inside. Everyone was very kind and it was a very positive experience every step of the way!
The hood has more of a gap on passenger side than the drivers side. The car was not like that before it was hit. There is also a crease in the top of thr hood on the drivers side that was not there beforr either. I will call in the morning.
I am blown away by the level of customer service that I experienced. I will be sure to tell anyone how wonderful the organization is run.
I was very satisfied with the service provided. They went above and beyond to make sure the service was great. I would definitely recommend them.
Vehicle Make : Volkswagen
Thanks you did very good work to my car .
Absolutely excellent customer service from start to finish
Excellent customer service; very accommodating! Front desk and manager went above and beyond to make sure we were satisfied with the repair!
It came back so fresh, so clean, I fell in love all over again.
Big-ups! Job well done.
Excellent customer service and attention to detail and our satisfaction!! THANK YOU!
It was a very easy process, turnaround was quicker than I expected, and the car looks great.
Everyone involved was very professional and polite
Great repair , nice office and facility and staff very professional.
Vehicle Make : Volkswagen
Awesome work! You all are the best in the county by far..from start to finish.
Fast, professional, friendly and curteous service.
Good updateexellent updates and good customer service.l have not seen my car yet but l am sure it is in good shape.
Could not tell there was any damage at all. Chose Signature to repair my pick up.
Everyone there is absolutely phenomenal and quick!
I was treated great from the moment I walked in. I was met at the door and taken care of immediately. I was kept up to date as repairs were underway. A very professional place- I will definitely return if I ever need repairs. They also washed and vacuumed my car!!!!! ????
Words can't express how happy I am with Signature Collision's quality of work. And they have the most professional staff members. Great customer service. I will choose them again for future repairs!!!!! THANKS
great job in a timely manner. great customer service. Hopefully i won't be back, but I absolutely would come back if I need to and would certianly recommend to friends
Hello, My name is Toyia L. Williams I had my car repaired at the Signature Collision at 1708 Harford Road, Fallston MD. Mr. Gary was my handler.
I would like to say I was very Impressed with the rapid response of Geico and Signature Collision on getting my vehicle repaired.
The quality of the work was good. :) I will be taking my vehicle back to Signature Collision in Fallston,MD for further repairs to my vehicle (unrelated to the accident.)
I can see having a long standing relationship with Signature Collision when repairs are needed to my vehicle.
I appreciate the great courteousness and quality customer service of Geico's Ms. Alysha, Signature Collision's Mr. Gary and staff.
I will be sure to recommend Signature Collision to friends and family member's in need of auto repairs.
Toyia L. Williams
Absolutely wonderful to deal with. My car looks better than new.
The staff was very professional and proficient. They completed my repair faster than I had anticipated. They exceeded my expectations in every way.
Staff was professional, thorough, and knowledgeable.
This experience with signature was good. They worked with me and they where quite understanding. I would recommend signature to the people. Way to go signature, keep up the good work
It was very well organized and everyone was very nice. Pleased with all the repairs.
I absolutely love the people at Geico signature collision. They are wonderful people as well as excellent employees who are more than happy to help anyone in need. Always pleased after dealing with this company
I will recommend signature collision anytime. They took care of my car and did an excellent job
I'm very pleased with the repairs thank you
Excellent work and outstanding staff.
Car looks great! Everything works & car completion done in a fantastic amount of time!!
Always thrilled with the level of service I receive from here. Will refer as well!!
After having some difficulty getting my adjuster on the phone for months, everything was effortless once I dropped my car off with Signature. I actually plan on recommending Signature to have their vehicle repaired.
Great customer service! Great work!
Yes, Thank you and you did a nice job on cleaning it up prior to delivery. Jim Freeman
My experience was outstanding. Thank you. I would recommend u highly
Great job friendly employees
YOu guys did a fantastic job Thank you!
You fixed our car beautifully and so unexpectedly vacuumed it and washed it too. What a wonderful surprise. thank you so much.
I just got my car back today. Hit a deer two weeks ago you guys did the work on my car it looks and feels wonderful!! I honestly couldn't be more thankful for your help. Thank you 3
I liked having updates on my car repair via text messaging. The staff was very friendly and accommodating to my schedule. My car was fixed very quickly and they made everything easy.
They did an amazing job on my vehicle and The customer service was fabulous
Great service and quick, very pleased! Thank you!
Excellent experience all around!!
Awesome service, all around!! Thanks so much!!
Thank you for your help and for being so attentive. You have excellent customer service.