Everything was great except we got a text on Monday saying the completion date would be 10/18 and it was not completed until 10/20. Other than that everything was great
Great customer service and a special thanks to Kelli. She was very thorough and sincere. I really appreciate her attentiveness and communication. Awesome!
Everything was smooth and fast and the work performed looks just like before I had the issue.
I had a fantastic experience with ABRA. Chris was a great help and customer service provider!
Courteous and helpful staff, repair done in timely manner, text updates are nice, great job!
Thank you for fixing my car in a very timely manner.
I greatly appreciated the constant communication and great customer service from your Manager Kelli regarding the status of my vehicle.
Absolutely great experience start to finish. Very professional, knowledgeable, and courteous.
Very disappointed with GEICO rep. Was supposed to check my alignment. Was very negative with me about alignment. Said they would check alignment. Did not authorize ABRA to check alignment. GEICO basically lied to me. I'm not happy with him. My car is out of alignment. ABRA was very pleasant and professional to work with. Pleased with ABRA. Would like to personally have the GEICO rep to call me. Nothing negative towards ABRA.
Was kept well informed of status through the repair process.
Paul was wonderful! He came across as genuinely caring about my repair needs. He was extremely helpful, keeping me posted on the progress and any changes or needs that came up for my Honda Pilot's repairs. Thank you Paul and the Abra team!
You guys did a phenomenal job my truck looks brand new thank you
Great service with quick results.
Paul was amazing to work with!
My truck was fixed in a timely manner. Staff was very friendly. Thank you!
I liked the updates on my car. Even though it was mostly automated it made me feel like you didn't just push it off to the side and forget me. Thank you! I'll recommend ABRA anytime!
The text alerts were helpful. Chris Obaugh was very friendly and made the process easy. He made sure I was aware of the progress on my car.
The only thing I was unsatisfied with was that my ac was turned up as High as it would go + max ac.
Very satisfied that is why when ever I have any problems of a small repair or a big repair i take my vehicles to Abra
The truck looked great! Thank you,Chris.
Vehicle Make : Volkswagen
Awesome staff, very friendly and kept me informed daily. Car was fixed in no time and the process was very stress freee.
Everyone did a great job I will tell everyone about you thanks again
They did great work on the car and the staff was very easy to work with.
We have been happy with the communication and updates we have received. But, my wife picked up the Toyota today and the work done is far less than what I was expecting. It will need to be redone as I'm very unhappy! I work 7 days a week and rely on my wife to take care of some of these things, but she's not competent to know signs of subpar work. You can clearly see sand marks in the primer through the paint and several ridges from poor body work. I will not except it until it's done correctly.
Everything was great! I really appreciated all the updates and status on the progress.
I was kept informed and repair work looks amazing!! Car looks brand new again!
Paul Moore was professional yet friendly. His obvious knowledge of the work needed helped me relax with confidence the job would be done well.
Chris- thank you for a wonderful repair experience, everyone kept me informed of the repairs every step of the way. Extremely pleased with the end result; car looks like it just came out of the showroom. Thank you and your team for being extremely courteous and polite.
I was truly dreading the idea of having to get my vehicle repaired after past experiences I have had, but I was so surprised by the professional and one on one care I received. Could not have asked for a better experience and the results were amazing!
I liked the daily updates, and the fact that there was an adjuster onsite all the time. I was treated with respect and dignity. My car looks great! Cannot tell anything was ever wrong with my car. They also sent me step by step photos.
Very professional keeps you up to date on what's going on at all times excellent workmanship
Vehicle Make : Volkswagen
Excellent customer service. Something that you don't see much any more. Very clean facility. Very friendly and courteous staff. Really appreciate bring kept informed all the way through. I would recommend you highly to anyone.
I really appreciated the updates throughout the repair process.
Thank you so much for keeping me informed throughout my repairs.
I had a grocery cart hit my car and so ABRA helped remove the scratches. It was only going to take 4 days. On the day I was supposed to pick it up, I was told it would be longer because a poor paint job was done and the paint was sagging. Later, I found out, that was not the case. When removing my SUV bars on top of my car where you can store luggage, they accidentally dented my car. So they would now have to fix it. So they put me in a rental car. So I had to wait longer to get my car back. However, they did put me in a rental car free of charge, and I really appreciated that because I had to get to work every day. A couple of days later, I came to pick up my car again. I put my seat belt on, and even though it was loose I drove it a few miles to the local grocery store where I could adjust. I thought it just needed to be tightened. Later I found out the seat belt compartment was never properly reinstalled after they finished the repair. So I had to drive back to ABRA 30 mins. later and drop off my car again to get it fixed, and get back into the rental car. The next day I was able to pick up my car again and the seat belt was fixed. As a courtesy gesture, Chris, the manager, offered to detail and wax my car, which I got done today, Aug. 25th. I really appreciated that. Chris went over and beyond to help me make things right after my wait time had been extended and 2 mishaps happened (dent damage & seatbelt error). He was so, so nice and really went over and beyond to make things right. And ya know what, that makes a huge difference. I really have minimal complaints. Yes, I was upset they dented my car, and also didn't put my seatbelt right, and my car wait was extended, but Chris O'Baugh went over and beyond to make things right and I really, really appreciate that as a customer. So thank you ABRA, but most of all thank you Chris O'Baugh for being such a wonderful, professional, and absolutely OUTSTANDING at customer service! I really appreciate it.
Wowwww, I am super impressed. Unbelievable the job ABRA did! My Jeep is detailed inside and out! Blown Away, my expectations have been far exceeded. Thank you so much guys! You've made a very unfortunate experience become a pleasure to have dealt with.
-Customer for life.
You all did a great abs efficant job at getting me in and out and on the road quickly. Thank you.
Great communications, excellent work performed, quick and courteous service.
Excellent work AND customer service!
I was not expecting y'all to clean and vacuum my car. I was very impressed with it!
good job. Great customer support
Car looks great and i'm very happy that it was also cleaned which i didn't expect. Overall good job
Very friendly, professional service. Treated well and just loved seeing that you had washed and vacuumed my car after the repair! Thanks.
GREAT EXPERIENCE AND A JOB WELL DONE
I couldn't be any more pleased with ABRA and the service I received. They were professional, courteous and maintained communication throughout the entire process. I would gladly return to them for future service and thy helped make a difficult situation much easier. The clean car upon their return to
Me was a great touch! Thanks again.
Excellent service fast repair . I appreciate my car being detail cleaned . Great Job !!!
The team members were very professional and the service was quickly done with in 2 days and you could tell the Knoxville TN location cared about their customers
Great team work. That's what makes a good company. People
Except for a missing hubcap, service great.
Thanks for making sure everything turned out right. You guys are always professional, courteous and proficient!
I had to bring my car back in because the back up camera, which was not damaged in the accident, was not working. They got it working quickly and the repairs look good, so I am satisfied now-but would have preferred not to have to return.
Thank you for the amazingly thorough and beautiful job you did on my car ~ it looks like it just rolled off the showroom floor, inside and out!! Not only that, but every person that I interacted with was professional and friendly. I am a very happy customer & will certainly tell my friends that ABRA is the place to go if they need can anybody work done on their cars!
I am very pleased with the service I received. The only complaint I have is that my vehicle was returned to me missing the radio antenna. Other than that the repairs are of excellent quality.
Everybody involved was extremely nice and informative throughout the whole process ! That made all the difference! And my truck was very happy too !!
Thank you guys, you all did an amazing job!
The office staff was great.
When Putting the bumper back to gether
4 of the Body clips were rushed
And not installed.
Paint is bubbled in a few places on the front bumper
Really satisfied with the updates and overall service
Vehicle Make : Volkswagen
Everything was great. The daily updates on the status of the repairs were appreciated. The quality of the repair looks super at this point. One item, the "Wolfsburg" emblem is missing from the driver's side and there is a slight buff mark where it was.
I really appreciated all of the text updates and personal touch.
Very professional an thank you so much !!!
I spoke to the adjuster and to her that I had over spray and buffing compound on my car. She said she would let Abra know. Still no call from anyone.
Best repair experience EVER. Fast and Friendly and the work was outstanding! I felt like I drove off in a new van. Thanks to everyone!!!
Fantastic customer service. I will highly recommend
I can't get over my experience with you all. Every single person I encountered greeted me with such joy and so much respect. I am tickled with all the hard work and great attitudes! My car looks amazing and it was such a mess inside I was so embarrassed but I literally had no time to clean anything out and everyone told me not to worry and I could have popped to see you all had to clean and vaccum inside. (Still so embarrassed) Such great work completed very quickly! And great customer service! Thank you Abra for going above and beyond for me!
This was a pleasant, easy to deal with experience.
Vehicle Make : Mini Cooper
Friendly staff. Doug is customer oriented. Good job!
They were extremely helpful.
An excellent paint job. My car looks brand new. I appreciate the car be washed and vacuum and dusted. From drop off to pickup was a quick and smooth process. Thank you.
A job that the Abra team went above and beyond. I was so greatful and appreciative that Chris went out of his way to take us home when we dropped our car off and when the car was ready came and picked us up. That truly helped my family out and meant a lot thank you so much.
Great job very polite staff work done in a timely manner couldn't be happier!!!
I had several small scratches I wanted repaired but was not able to get a decent quote. They wanted 1k for a few less than 1" scratches.
Very considerate personnel, excellent service, repair was done quickly and very good workmanship.
Great service! Great work!
My car when arrived home would not start.
Appreciated the text updates!
I received excellent service and was surprised to find that my car was ready on the same day I took it for repair. We have gone here over many years and always receive excellent service.
Friendly staff, quick, and done right
The staff I interacted was was nice and welcoming. Also importantly, they seem to work together and communicate well throughout the business in a positive and enlightening way.
The service and work done looks great. However, the red paint markers used are still visible on my white car. There's also dark residue, maybe glue, around the outside of the roof that was replaced. I'm sure it's an easy fix, but I wish it had been cleaned completely before being returned.
Excellent body work on my car with a new trunk. All done in 24 hrs. Doug and Shellie were super courteous and friendly. Thank you all very much!!!
This was the most efficient and pleasant car repair experience I've ever had and the results are perfect. My car looks brand new. Doug was great to work with - he kept me informed of the status of my car the entire time and was clearly invested in making sure I was satisfied with the service and results. I would recommend ABRA to anyone.
They kept me up to date with progress
Wonderful customer service and keeping me updated!
Looked good as new, what more could you ask for?
Chris was awesome!! The feedback I got throughout the process made us feel like we were a priority. Work looks great and wortg the wait.
Great work and great people!!! Thank you all very much!!!
Very efficient in getting my vechile done I can say from experience that no one has ever fix our vechile in 2 days. Irs looks great and everything is under warranty. All the staff were very profressional and friendly. I will use your place from now on. Thank you for great service.
Every step was handled professionally and repair time was quick!!
The whole team was amazing, and they made the situation stress free. I've never seen a more streamlined process, I'm very impressed and will definitely take my car there in the future. A special Thank you to Nate and his team for excellent customer service from start to finish.
My car looked perfect. It was done very quickly and I was kept well informed every step of the way. Couldn't have asked for a better experience.
They did a great job with my car.
Team Lexington in Knoxville was very patient talking me through the process of a checkup after a accident and went out of their way to get my car back to me quickly... and detailed cleanup inside & out. Looks & feels like a brand new car.
Special thanks to Doug! He went above and beyond to provide excellent customer service and kept me updated through the entire process. 10/10 amazing customer service! :)
You guys did an awesome job on my car it looks great thank you
Chris O'Baugh and the Abra team did an outstanding job. I appreciated the ride to Oak Ridge and the friendly and helpful staff greeting you at the door.
Few electronical dysfunctions made were present when the truck was returned to me and the passenger side door panel was loose. Other than that, the body repairs were perfect. I can not even tell that the door was replaced.
Matched the paint perfectly. Cleaned the car up inside and out. Very satisfied!
Repairs were done with what appears to be quality work and great customer satisfaction. Appreciated the assistance with insurance concern also.
Miss Marsha and the staff at Lexington shop in Knoxville were very helpful in all areas of the repair
You guys did a fast and great job! Thanks
All repairs were not made when I was advised car was ready for pickup. A part had to be order and a return trip made.
Doug and the rest of the team exceeded my expectations. I appreciate all the work and attention to detail all the staff took in handling my repair needs!
Thank you all!
Very curtious and was kept informed.
Vehicle Make : Volkswagen
I was fortunate enough to have Doug work on my vehicle. He took care when looking at the damage and really paid attention to the details when making repairs and prepping my vehicle to be returned to me. He communicated with me frequently and was always happy to answer any questions. He was polite, professional, and a joy to work with. Thank you!
Very professional. Kept me well informed on the progress with my car.
Chris and the rest of his team were awesome. Patient and thorough. I would recommend them to anyone.
I liked the constant updates from beginning to end. Many thanks to the ABRA crew.
Everyone was easy to work with, very nice, and did a great job!
Excellent customer service!
My air conditioning still isn't working in my Honda Civic!!!! It stopped working after the accident and when I dropped it off you told me it would be fixed and it's not. Not happy about this by any means.
I used your company when it was KCC, so knew it to be a reputable and wonderful service dept anyway. So, when I was in need again, I knew straight away where to go again. Doug was awesome and I really like the texts that keep me up to date on the status of my car.,Marcia, Shelley, & Burton (who checked for a CD that I left in the rental) all need special mentioning, too. I'm sure the service technicians who worked are my car, do as well. As usual, it looks brand new and I appreciate the cleaning! Thanks!!
It was easy to speak to the person who
was working on my car.
I appreciate the text updates that you sent.
I will recommend you. Thank you for
doing a very good job. Judy L
I actually chose to come back here for repairs because of their incredible customer service! Chris was my representative and he is always great to work with. Car repairs are not fun, but the fabulous customer service by this team makes it a lot better to deal with.
Best ever and I have had to deal with many shops 2 teenage boys!
Chris and the woman at the desk were great! I couldn't have asked for a better experience.
Vehicle Make : Mitsubishi
This has been the best experience and company I have dealt with under the circumstances . You all have wonderful customer service. Thank you so much for making my car great again!!
Everything connected with the repair of my van was excellent! Beginning with the first call from Marsha Lawson to schedule an appointment, to my arrival at Abra (where I met Marsha who explained all the paper work she asked me to sign), to the inspection of my van by Chris O'Baugh (who explained what they would do to complete the repair), to the daily texts re: the repair progress, to the frequent calls from Chris to update me on the repair progress, to picking up my vehicle today (less than a week to complete the repairs). Thanks for a superior job!
Fabulous customer service
Very professional and service oriented. Great experience.
From the minute i got there and everytime since i have been treated with total professionalism by everyone i met. Scott did my estimate and was very detail oriented. Once they had my truck everything was fone as promised and on time. Upon inspection i was very pleased with their work. It is some of the better eork ive seen done in knoxville. Thanks Abra for a great job well done
Great service and loved all of the follow up.
Service was professional, personable, beautifully done. Loved being kept up to date. Really loved the cleaning of the car inside and out. A very nice plus.
They did an excellent job on the repair of my car and kept me well informed on the status of my car and completion. It was also very nice to pick up my car that they took great care in detailing it....an added perk!
The repairs look great, and I was kept informed through the entire process. Plus they cleaned out the interior of my truck as well. That's a nice extra touch
You've done an excellent job as a team. I'm fully satisfied with the service. Thank you!
The entire process, start to finish was very smooth and organized. And the staff were extremely knowledgeable and friendly.
I've never been treated do well and they do awesome work
Vehicle Make : Mitsubishi
GOOD CUSTOMER RELATIONS. POSITIVE STREAM OF JOB PROGRESS BY TEXTING. EXCELLENT EASE OF CLOSEOUT AND CARE TO HELP ME RETURN RENTED SUV TO ENTERPRISE. PERFECT WORK QUALITY.
ABRA was great to work with! Very helpful and I'm very satisfied with their work.
Y'all did a great job on inside and out. Thanks
Quick, did what they said they would do. Stayed in communication to let us know the progress. Quality work. Made the whole process very easy.
They went over and above to help with my claim. My car looks amazing and is spotless inside and out.
I am pleased with the results! Good job guys thank you!
Excellent work!!! Your staff is very friendly and accommodating. If I ever need your services again I will not hesitate to use your company! Thank you! My car looks great!
The work looks great and it was done fast.thank you
I have already recommended your shop to someone.
Pleasant customer service and repair was excellent,definitely would come back thanks a lot!
Your failure to meet the promised schedule and inconsistent explanations were frustrating.
Service was excellent and the work product is great. There is no evidence of damage to my car anymore and they thoroughly investigated every problem caused by the damage. I even showed up a week early in error and they still took my car.
My car looks terrible roof trim molding ripped paint is bubbled up in spots completely unhappy with the repairs I called and told Travis if I could text him the pics he said he wouldn't give me his cell number to text him the pics he said I could email them but I don't have a email will never be back to abra
The staff was extremely friendly and helpful. The quality of work was really good too. However the time estimates were way off. I was informed the car "may" be ready by Wednesday originally. After multiple calls and delays it was finally ready Friday at 6:30pm. Overall I still feel like the staff did a great job in all other areas but the time estimates given to customers have major room for improvement. Also the text message updates are a joke, they are obviously generic templates and don't give any actual useful information.
Vehicle Make : Volkswagen
They were correct
Doug and Marsha were very nice. Appreciated all the updates!
Abra kept me updated daily about my repairs. They did an excellent job within the time estimated for my repairs. Actual costs were less than original estimate. Car received back in excellent condition.
All of the people at ABRA are great. They really care about giving you great service and getting the job done efficiently and right. If I need anything else done on my vehicle I will definitely be back to them.
Very professional, excellent work, Gloria and team were a pleasure to work with. I would definitely use Abra again.
Staff was pleasant to work with. Vehicle repairs looked great. I would recommend to anyone needing repairs.
Chris was excellent. Good service. Will reccomend.
Friendly, professional, and excellent service.
Vehicle Make : Mitsubishi
Service was awesome and quick!
Wonderful experience from day 1. The staff are friendly, helpful, and very responsive. I have been extremely pleased with their service and I am spreading the word to my friends and coworkers!
I am pleased with the work and the customer service. However, I had quite a bit of loose change in the door handle of driver's door that is no longer there. I haven't found it any place else in van, either. It's not too big a deal, except in principal.
Good work enjoy u all working on it
The entire staff at abra did a great job
Wonderful customer service. Thank you, Chris, for keeping us abreast of each repair detail. And you were spot on with the prediction for completing the work.
I am very happy with the results of work done on my car. Everyone was professional and very helpful and the work was completed in a short time.
It is perfect and I'm completely satisfied. :)
Thank you very much!
very professional service.
The fitting of the tail light assembly to the fender has a larger gap than I would expect, but I don't want to hassle spending time and effort with trying to have that fixed. The customer service was outstanding, though.
Gloria was very helpful and professional. The car looks great..thanks you!
the paint color seems to be a shade lighter. Other than that it was a good experience.
The car looks great and it was done well and in a short amount of time.
Had a wonderful experience will recommend to anyone!
The communication was great. The last shop I used had none.
I could tell there was a genuine desire to do a great job.
Man van looks great and was cleaned and inspected before delivery.
Very pleased with the service I received.
Vehicle Make : Mini Cooper
Thanks for the updates and easy access to a rental car.
As I drove home some one flaged me at a stop sign to tell me that the car looked like it was on fire. It was smoking, I drove it home. My wife & I drove the car two days later & the complete right side of my car did not work. The window would not go up & down, The door would not open from the in side, the door locks would not lock.
Really appreciated the ease of the process. It was as convenient as being with out our car could have been. Thank you!
Everyone was very nice and helpful. Excellent service. I would recommend Abra to friends and family.
The office ladies are fantastic and the auto work excellent.
The repair work was done professionally and expeditiously. The only complaint I might have is that one of my keys was missing but eventually found. I would recommend them
The staff worked with me on fixing some minor issues; the staff
made sure I was satisfied.
You did a fantastic job of repairiing and replacing my damaged bumper on my Ridgeline PU. I also appreciate your keeping me informed about the wor progress. Thank you Gloria for taking care of the paper work and accommodating my needs, including a rental car. I certainly will recommend ABRA to my friends. It is reassuring that quality and personal care still matter in at least one local business.
I am very satisfied with the workmanship and professionalism that I experienced