Paul and Marsha were OUTSTANDING!!!!
Turn out time was good but driver rear tail light was buffed to remove scratches and said would be replaced if not buffed out. Buffing did not resolve the scratches and tail light was not replaced.
Outstanding repair job and great employees
The inside detail was very nice after having to pay a bunch of money to fix my. At.
Looks great. Hood latch might be slightly loose. I will let you know if there is a problem.
Great service. Very happy with Amy.
Excellent communication throughout the entire process!
I never felt forgotten- the short updates that I received almost everyday kept me in the loop and allowed me to plan my day and week. The whole process was carefully explained and for those of us who have never dealt with an auto repair before it was very reassuring!!
Everyone was so nice. I really liked the updates and my car looks great. Everything went very smoothly. Thank You !
Awesome job can not tell it was ever damaged, I drove an hour for you to repair my truck, we'll worth making the trip
Great experience,thank you.
Great job! Thank you so much!
The staff was very helpful. They communicated regularly with me
I was very impressed with your 1 stop shop for the entire process. It was a quick, professional, comprehensive repair service. I especially liked your text updates at each milestone. I will gladly recommend your service to anyone that asks. Thank you for a pleasant experience.
The representatives were very good and the repair work looks like new.
Great job! Fast and even cleaned the interior!! Thank you!
They were able to get my repair done in less than 48 hours, sh in exceeded my expectations. I work in a upscale retail location with high expectations from customers and I know how important it is to fulfill expectations of customers, and you guys have exceeded mine! Only issue was that there is now a small chip in my windshield post repair, I will be in contact with the Geico rep regarding that. I love the extra touch of detailing the car after repair as well! Thank you guys!!
Repairs took much longer than anticipated. I was told the car could be delivered to me before the holidays... then told the day it was supposed to be at my house that the anchor had called in sick. They kept my car over the 4 day holiday weekend. Also. The transmission is slipping out of first very harshly... something it was not doing before I took it in. There is also still a grinding noise that I pointed out.
Amy did an amazing job communicated and the car looks better than before the wreck!
Very satisfied and Amy was very helpful and kept me a praised of progress.
great service. Amy kept us informed regularly, which was a great help. All in all, very satisfied. It almost makes me want to bend a fender (kidding.)
I was very impressed with how quickly my car was repaired and how friendly the staff is Amy was so nice. I loved that I was able to be kept up to date with the process through text messages I really felt taken care of and informed. My car came back to me so clean from the detailing which is just an awesome added bonus, I would recommended Abra to anyone I know my experience couldn't have been any better!
The auto text said my car was ready so I made a trip to the shop for nothing. However the work was top notch and they delivered my car to me for my inconvenience. Overall I'm very satisfied and would definitely go back!
I requested a SUV, but had to ask again once I was offered a car instead. Also, my vehicle was delivered to you with a full tank of gas, but only a half tank was in my vehicle when I picked it up. Otherwise, I was pleased with the customer service and the repair. The frequent updates on the repair progress was helpful.
Delighted Abra went above and beyond my car is is perfect.
I was pleased with the service
I appreciate the total cleanup from the accident inside my car as well as the outer body repair work, which was completed in a shorter amount of time than expected. Thank you!
They kept me informed and were very professional.
Excellent customer service! Would recommend to anyone
Everything went very well. Amy did a superior job in taking care of the repair.
The car was cleaned and in much better shape when I picked it up than when I dropped it off. It looks great and it's nice being kept in the loop as to what is going on. Thanks again
I love the updates via texts. Everyone was very friendly and nice. I'm very please! :)
I appreciated getting estimates both for repair and replacement before we started. I also appreciated how well I was informed about what was going on. And finally, it looks really great!
The staff was great to deal with.
They did a very excellent job on the repairs to my jeep. Fast and very friend, always called or sent me texts giving updates on the status of my repairs.
I loved being kept updated on the progress of my repairs. And my car looks good n thank you for cleaning it also Great job
Haven't driven it yet. The workmanship looks excellena glance at the interior shows a very nice detail job. Thanks for the texted updates also
I love the experience I got here. I have had bad ones with other body shops and was thinking this one would be the same. I was wrong. You all are great and did a great job. Will definitely recommend you all to others. Thank you ABRA Auto body.
Great experience!!!! Easy check in and out. Kept me updated on repair progress. Got done a day early. Truck was cleaner than the day a bought it. Having geico and enterprise reps onsite made everything easy.
They did an amazing job!!
It was my first experience with insurance claim and it was great ..
I found the people to be knowledgeable, competent, friendly and helpful in every aspect of this experience. Although the amount of work required was somewhat minor, it was treated with a high degree of professionalism. The finished product was excellent in every respect. Thank you for some first rate service and while I hope I never need your services again, if I should, you will the first on my list.
Friendly and courteous staff.
Very pleased with the professional and personal time each team member spent to make sure my car was repaired right and on time.
I had an excellent experience with ABRA Auto Body & Glass. The staff was professional, friendly, and attentive. They made the whole process go smoothly, including arranging my rental car pickup and return. My repair was done quickly, my car was returned to me cleaned, detailed, and good as new.
So far I have been pleased with you keeping me updated.
My car took a little bit longer than expected, however the work was done well. Getting back a completely clean and vacuum out car was a nice bonus too. Thank you very much for taking care of my baby
Great job with the repairs. I have already had the opportunity to refer you to a colleague.
I am very pleased with my car and the support I received from your organization during the days my car was in your care... .I will definitely use you again if the occasion arises.....thank you so much...
I plan to leave a positive review on BBB. Thank you so much for everything.
will re evaluate my answer once parts not fixed have been ordered and replaced
I was very pleased with the repair that was done on my car,everyone was very nice and pleasant. Thanks for everything
Chris and Paul were great, friendly, and didn't make me feel like my questions shouldn't have been asked. They kept me update and made sure I understood the process. Thank you ABRA, Chris and Paul!
Friendly, professional, and did a great repair with updates. I'd recommend to everyone!
Super friendly, super fast, great atmosphere. Easy to work with and knowledgeable.
Can't say enough about the team at ABRA! From drop off to pick up it was the easiest dealing I've ever had with a body shop. The work is flawless and the employees are top notch. Keep up the good work!!!!!
Very friendly staff! I also loved the ease of using the Geico Express partnership that they have with Abra
Marsha is great. Very nice and welcoming when you walk in the door. Paul was great too! Answered all of my questions promptly by email or phone calls. He kept me up to day through out the day and week. I will never take my cars anywhere else but Abra..... twice so far this year. Hopefully I won't be back anytime soon!! ????
I feel ABRA did a great job. I can rest assured that should I have any problems or defects in workmanship, it is covered. Thank you, ABRA!
Yes, every thing looks nice. The silver color matched real well. Thanks to Paul and your team.
Everyone I came in contact with were extremely professional and friendly. **** explained everything in detail. I did not feel like I was being rushed and everyone made sure any questions I had were completely answered. Loved the daily updates. My car looks like it did when I purchased it new. The work completed was exceptional. Extremely pleased with my entire experience with ABRA!
Painless from start to finish with repairs completed on time.
Far exceeded my expectations for quality of work and price!
Now that cell phones have become appendages of the human psyche, the text messsge updates were awesome! Staying informed but not annoyingly so about the progress, kept me patient about the work that needed to be done and the length of time it took. Never loose this aspect of the business. With all that said... it could have been just KELLI that was AWESOME!
Vehicle Make : Mini Cooper
Went above and beyond. Thank you
Everything was great except we got a text on Monday saying the completion date would be 10/18 and it was not completed until 10/20. Other than that everything was great
Great customer service and a special thanks to Kelli. She was very thorough and sincere. I really appreciate her attentiveness and communication. Awesome!
Everything was smooth and fast and the work performed looks just like before I had the issue.
I had a fantastic experience with ABRA. Chris was a great help and customer service provider!
Courteous and helpful staff, repair done in timely manner, text updates are nice, great job!
Thank you for fixing my car in a very timely manner.
I greatly appreciated the constant communication and great customer service from your Manager Kelli regarding the status of my vehicle.
Absolutely great experience start to finish. Very professional, knowledgeable, and courteous.
Very disappointed with GEICO rep. Was supposed to check my alignment. Was very negative with me about alignment. Said they would check alignment. Did not authorize ABRA to check alignment. GEICO basically lied to me. I'm not happy with him. My car is out of alignment. ABRA was very pleasant and professional to work with. Pleased with ABRA. Would like to personally have the GEICO rep to call me. Nothing negative towards ABRA.
Was kept well informed of status through the repair process.
Paul was wonderful! He came across as genuinely caring about my repair needs. He was extremely helpful, keeping me posted on the progress and any changes or needs that came up for my Honda Pilot's repairs. Thank you Paul and the Abra team!
You guys did a phenomenal job my truck looks brand new thank you
Great service with quick results.
Paul was amazing to work with!
My truck was fixed in a timely manner. Staff was very friendly. Thank you!
I liked the updates on my car. Even though it was mostly automated it made me feel like you didn't just push it off to the side and forget me. Thank you! I'll recommend ABRA anytime!
The text alerts were helpful. Chris Obaugh was very friendly and made the process easy. He made sure I was aware of the progress on my car.
The only thing I was unsatisfied with was that my ac was turned up as High as it would go + max ac.
Very satisfied that is why when ever I have any problems of a small repair or a big repair i take my vehicles to Abra
The truck looked great! Thank you,Chris.
Vehicle Make : Volkswagen
Awesome staff, very friendly and kept me informed daily. Car was fixed in no time and the process was very stress freee.
Everyone did a great job I will tell everyone about you thanks again
They did great work on the car and the staff was very easy to work with.
We have been happy with the communication and updates we have received. But, my wife picked up the Toyota today and the work done is far less than what I was expecting. It will need to be redone as I'm very unhappy! I work 7 days a week and rely on my wife to take care of some of these things, but she's not competent to know signs of subpar work. You can clearly see sand marks in the primer through the paint and several ridges from poor body work. I will not except it until it's done correctly.
Everything was great! I really appreciated all the updates and status on the progress.
I was kept informed and repair work looks amazing!! Car looks brand new again!
Paul **** was professional yet friendly. His obvious knowledge of the work needed helped me relax with confidence the job would be done well.
Chris- thank you for a wonderful repair experience, everyone kept me informed of the repairs every step of the way. Extremely pleased with the end result; car looks like it just came out of the showroom. Thank you and your team for being extremely courteous and polite.
I was truly dreading the idea of having to get my vehicle repaired after past experiences I have had, but I was so surprised by the professional and one on one care I received. Could not have asked for a better experience and the results were amazing!
I liked the daily updates, and the fact that there was an adjuster onsite all the time. I was treated with respect and dignity. My car looks great! Cannot tell anything was ever wrong with my car. They also sent me step by step photos.
Very professional keeps you up to date on what's going on at all times excellent workmanship
Vehicle Make : Volkswagen
Excellent customer service. Something that you don't see much any more. Very clean facility. Very friendly and courteous staff. Really appreciate bring kept informed all the way through. I would recommend you highly to anyone.
I really appreciated the updates throughout the repair process.
Thank you so much for keeping me informed throughout my repairs.
I had a grocery cart hit my car and so ABRA helped remove the scratches. It was only going to take 4 days. On the day I was supposed to pick it up, I was told it would be longer because a poor paint job was done and the paint was sagging. Later, I found out, that was not the case. When removing my SUV bars on top of my car where you can store luggage, they accidentally dented my car. So they would now have to fix it. So they put me in a rental car. So I had to wait longer to get my car back. However, they did put me in a rental car free of charge, and I really appreciated that because I had to get to work every day. A couple of days later, I came to pick up my car again. I put my seat belt on, and even though it was loose I drove it a few miles to the local grocery store where I could adjust. I thought it just needed to be tightened. Later I found out the seat belt compartment was never properly reinstalled after they finished the repair. So I had to drive back to ABRA 30 mins. later and drop off my car again to get it fixed, and get back into the rental car. The next day I was able to pick up my car again and the seat belt was fixed. As a courtesy gesture, Chris, the manager, offered to detail and wax my car, which I got done today, Aug. 25th. I really appreciated that. Chris went over and beyond to help me make things right after my wait time had been extended and 2 mishaps happened (dent damage & seatbelt error). He was so, so nice and really went over and beyond to make things right. And ya know what, that makes a huge difference. I really have minimal complaints. Yes, I was upset they dented my car, and also didn't put my seatbelt right, and my car wait was extended, but Chris O'Baugh went over and beyond to make things right and I really, really appreciate that as a customer. So thank you ABRA, but most of all thank you Chris O'Baugh for being such a wonderful, professional, and absolutely OUTSTANDING at customer service! I really appreciate it.
Wowwww, I am super impressed. Unbelievable the job ABRA did! My Jeep is detailed inside and out! Blown Away, my expectations have been far exceeded. Thank you so much guys! You've made a very unfortunate experience become a pleasure to have dealt with.
-Customer for life.
You all did a great abs efficant job at getting me in and out and on the road quickly. Thank you.
Great communications, excellent work performed, quick and courteous service.
Excellent work AND customer service!
I was not expecting y'all to clean and vacuum my car. I was very impressed with it!
good job. Great customer support
Car looks great and i'm very happy that it was also cleaned which i didn't expect. Overall good job
Very friendly, professional service. Treated well and just loved seeing that you had washed and vacuumed my car after the repair! Thanks.
GREAT EXPERIENCE AND A JOB WELL DONE
I couldn't be any more pleased with ABRA and the service I received. They were professional, courteous and maintained communication throughout the entire process. I would gladly return to them for future service and thy helped make a difficult situation much easier. The clean car upon their return to
Me was a great touch! Thanks again.
Excellent service fast repair . I appreciate my car being detail cleaned . Great Job !!!
The team members were very professional and the service was quickly done with in 2 days and you could tell the Knoxville TN location cared about their customers
Great team work. That's what makes a good company. People
Except for a missing hubcap, service great.
Thanks for making sure everything turned out right. You guys are always professional, courteous and proficient!
I had to bring my car back in because the back up camera, which was not damaged in the accident, was not working. They got it working quickly and the repairs look good, so I am satisfied now-but would have preferred not to have to return.
Thank you for the amazingly thorough and beautiful job you did on my car ~ it looks like it just rolled off the showroom floor, inside and out!! Not only that, but every person that I interacted with was professional and friendly. I am a very happy customer & will certainly tell my friends that ABRA is the place to go if they need can anybody work done on their cars!
I am very pleased with the service I received. The only complaint I have is that my vehicle was returned to me missing the radio antenna. Other than that the repairs are of excellent quality.
Everybody involved was extremely nice and informative throughout the whole process ! That made all the difference! And my truck was very happy too !!
Thank you guys, you all did an amazing job!
The office staff was great.
When Putting the bumper back to gether
4 of the Body clips were rushed
And not installed.
Paint is bubbled in a few places on the front bumper
Really satisfied with the updates and overall service
Vehicle Make : Volkswagen
Everything was great. The daily updates on the status of the repairs were appreciated. The quality of the repair looks super at this point. One item, the "Wolfsburg" emblem is missing from the driver's side and there is a slight buff mark where it was.
I really appreciated all of the text updates and personal touch.
Very professional an thank you so much !!!
I spoke to the adjuster and to her that I had over spray and buffing compound on my car. She said she would let Abra know. Still no call from anyone.
Best repair experience EVER. Fast and Friendly and the work was outstanding! I felt like I drove off in a new van. Thanks to everyone!!!
Fantastic customer service. I will highly recommend
I can't get over my experience with you all. Every single person I encountered greeted me with such joy and so much respect. I am tickled with all the hard work and great attitudes! My car looks amazing and it was such a mess inside I was so embarrassed but I literally had no time to clean anything out and everyone told me not to worry and I could have popped to see you all had to clean and vaccum inside. (Still so embarrassed) Such great work completed very quickly! And great customer service! Thank you Abra for going above and beyond for me!
This was a pleasant, easy to deal with experience.
Vehicle Make : Mini Cooper
Friendly staff. Doug is customer oriented. Good job!
They were extremely helpful.
An excellent paint job. My car looks brand new. I appreciate the car be washed and vacuum and dusted. From drop off to pickup was a quick and smooth process. Thank you.
A job that the Abra team went above and beyond. I was so greatful and appreciative that Chris went out of his way to take us home when we dropped our car off and when the car was ready came and picked us up. That truly helped my family out and meant a lot thank you so much.
Great job very polite staff work done in a timely manner couldn't be happier!!!
I had several small scratches I wanted repaired but was not able to get a decent quote. They wanted 1k for a few less than 1" scratches.
Very considerate personnel, excellent service, repair was done quickly and very good workmanship.
Great service! Great work!
My car when arrived home would not start.
Appreciated the text updates!
I received excellent service and was surprised to find that my car was ready on the same day I took it for repair. We have gone here over many years and always receive excellent service.
Friendly staff, quick, and done right
The staff I interacted was was nice and welcoming. Also importantly, they seem to work together and communicate well throughout the business in a positive and enlightening way.
The service and work done looks great. However, the red paint markers used are still visible on my white car. There's also dark residue, maybe glue, around the outside of the roof that was replaced. I'm sure it's an easy fix, but I wish it had been cleaned completely before being returned.
Excellent body work on my car with a new trunk. All done in 24 hrs. Doug and Shellie were super courteous and friendly. Thank you all very much!!!
This was the most efficient and pleasant car repair experience I've ever had and the results are perfect. My car looks brand new. Doug was great to work with - he kept me informed of the status of my car the entire time and was clearly invested in making sure I was satisfied with the service and results. I would recommend ABRA to anyone.
They kept me up to date with progress
Wonderful customer service and keeping me updated!
Looked good as new, what more could you ask for?
Chris was awesome!! The feedback I got throughout the process made us feel like we were a priority. Work looks great and wortg the wait.
Great work and great people!!! Thank you all very much!!!
Very efficient in getting my vechile done I can say from experience that no one has ever fix our vechile in 2 days. Irs looks great and everything is under warranty. All the staff were very profressional and friendly. I will use your place from now on. Thank you for great service.
Every step was handled professionally and repair time was quick!!
The whole team was amazing, and they made the situation stress free. I've never seen a more streamlined process, I'm very impressed and will definitely take my car there in the future. A special Thank you to Nate and his team for excellent customer service from start to finish.
My car looked perfect. It was done very quickly and I was kept well informed every step of the way. Couldn't have asked for a better experience.
They did a great job with my car.
Team Lexington in Knoxville was very patient talking me through the process of a checkup after a accident and went out of their way to get my car back to me quickly... and detailed cleanup inside & out. Looks & feels like a brand new car.
Special thanks to Doug! He went above and beyond to provide excellent customer service and kept me updated through the entire process. 10/10 amazing customer service! :)
You guys did an awesome job on my car it looks great thank you
Chris O'Baugh and the Abra team did an outstanding job. I appreciated the ride to Oak Ridge and the friendly and helpful staff greeting you at the door.
Few electronical dysfunctions made were present when the truck was returned to me and the passenger side door panel was loose. Other than that, the body repairs were perfect. I can not even tell that the door was replaced.
Matched the paint perfectly. Cleaned the car up inside and out. Very satisfied!
Repairs were done with what appears to be quality work and great customer satisfaction. Appreciated the assistance with insurance concern also.
Miss Marsha and the staff at Lexington shop in Knoxville were very helpful in all areas of the repair
You guys did a fast and great job! Thanks
All repairs were not made when I was advised car was ready for pickup. A part had to be order and a return trip made.
Doug and the rest of the team exceeded my expectations. I appreciate all the work and attention to detail all the staff took in handling my repair needs!
Thank you all!
Very curtious and was kept informed.
Vehicle Make : Volkswagen
I was fortunate enough to have Doug work on my vehicle. He took care when looking at the damage and really paid attention to the details when making repairs and prepping my vehicle to be returned to me. He communicated with me frequently and was always happy to answer any questions. He was polite, professional, and a joy to work with. Thank you!
Very professional. Kept me well informed on the progress with my car.
Chris and the rest of his team were awesome. Patient and thorough. I would recommend them to anyone.
I liked the constant updates from beginning to end. Many thanks to the ABRA crew.
Everyone was easy to work with, very nice, and did a great job!
Excellent customer service!
My air conditioning still isn't working in my Honda Civic!!!! It stopped working after the accident and when I dropped it off you told me it would be fixed and it's not. Not happy about this by any means.
I used your company when it was KCC, so knew it to be a reputable and wonderful service dept anyway. So, when I was in need again, I knew straight away where to go again. Doug was awesome and I really like the texts that keep me up to date on the status of my car.,Marcia, Shelley, & Burton (who checked for a CD that I left in the rental) all need special mentioning, too. I'm sure the service technicians who worked are my car, do as well. As usual, it looks brand new and I appreciate the cleaning! Thanks!!
It was easy to speak to the person who
was working on my car.
I appreciate the text updates that you sent.
I will recommend you. Thank you for
doing a very good job. Judy L