One can tell that your bodywork techs
and cleaning crew take max pride in their work.
Front office staff members were understanding,
professional, and kind.
One stop repair! It could not have been easier. Helpful and professional staff, full service including GEICO, car rental and repair all under one roof. I was so upset regarding my accident and they walked me through the process. Best part:my car looks great!
I liked the update text the fast friendly service and the body work person.
Good work completed on time.
Everything was handled very professionally
Courteous and kind and of course the repairs are beautiful. I can't thank you enough for the speed and perfection of your staff. I
Will gladly recommend you to others.
What a great job you done, and to work around my schedule was amazing.
Thank you to all the techs and everyone who worked so hard in order to get my car done so quickly.
Nice friendly staff, car was completed very quick, my car was also clean inside and out when I picked it up!I was surprised that the work done us warranty was for life, lots if body shops don't do that! Thank all of you for taking good care of my baby !!
I have silver overspray on the black part of my front bumper
Great Job everyone
Everything looks good so far
Thanks for to the staff for being so nice and caring and loved the updates
I couldnt of felt anymore comfortable leaving my car with you all. From the time I walked in to pick up the customer service was great. Thank you so Kelli and Marsha for making everything great! Also thank you to everyone who made my car beautiful again.
Staff were very easy to work with. Excellent service and repair!
Great service. 10 out of 10
A very wonderful experience with the people an enjoyed the updates I received on my car and would recommend the company to all my friends and family.
Everything looks incredible, thank you
Job well done . Great work . Premium quality
Quick repair. Looks great
Brandon did an excellent job of getting my van fixed.
He communicated with me on a daily basis.
The company members were efficient and professional through each step of the process. The quote was the lowest one and fair. I plan to do more business with this store.
Your entire team was amazing! Very kind and professional. Kept me posted the entire time. I would definitely recommend Abra to anyone I know. Thanks so much for your excellent service!
Very professional. We were updated daily on the progress of the repairs. Repairs looked perfect and extremely happy with. Car was repaired sooner than expected. All around great experience and would recommend to everyone I know. A! Well done is an understatement. Thank you!
ABRA did a great job with the repairs and keeping me updated
First loved the updates and the workmanship rd the best * have encounter thanks
Very convenient having Enterprise right there in your office. Marsha was great to work with.
Very satisfied, great customer courtesy! Loved the clean car too!
Thank you for a job well done! We are very impressed with how quickly Everything was done, and with the quality of your work.
Paint matches great and it's always a plus to have the car cleaned
Very happy it looks better than before I had the accident
I had a wonderful experience with the repair shop. I was kept up to date on the repairs daily, and my car was beautiful when I picked her back up.
ABBA has curteous and professional employees, who put me at ease and make me feel positive about repairing the damage on my vehicle. ABBA has always been efficient and timely on getting my car repaired. I would definitely recommend ABBRA.
Thanks so much for cleaning the inside of my car!!! Also the work was done quickly and service was wonderful. I sang your praises on social media. ????
Everything went very well. I'm very pleased. Hope not to see you again. Gary
Would definitely recommend to others!
A very positive outcome to a bad experience. Your staff was very nice and I appreciate how great my car looks.
On time as promised and worked with insurance company so I didn't have to. Job well done.
Pleasant experience and timely repair
Great job!! My car was back to me in **** week. Never had service anywhere else that fast. And it looks amazing!!! Very very good work!!
So far so good. I do notice a little pull to the right when braking , but that is the only thing as of now that I have noticed. More than likley, the pull is just from worn brakes.
I appreciate the professional manner in which your staff treated both myself and my car. We will be return customers to the, Abra location on Lexington Drive, in Knoxville TN, should we ever need this type of service again.
Great service very helpful wonderfull staff
Excellent job fast service friendly agents. Couldn't ask for more. Went beyond expectations
Great job from beginning to end!
The people were great whom helped me with my car ! They were always keeping me informed as the repairs was made! Repairs was made in a timely matter with great craftsmanship! My experience was very good with all who had a part in the repair! Going above and beyond! If I had a buisness of my own I would want such employees as yours! Thank you!
Job well done. Friendly,courteous,good communication
They finished my car 2 days sooner than expected, and the work they did looks great. I highly recommend them for body work, and I will also contact if I need glass work done. Thank you!
I was more than pleased with the service, the updates on the status and the condition in which I received my car! It's not looked that good since I bought it. I'm impressed by the extras that were done, such as buffing out extra scratches, buffing out my headlight covers and shining up the grill! I will recommend ABRA to anyone needing body work! Great job!!
Yes team are very,profesional
We were very satisfied with Marsha and she was very encouraging when she explained the details of the repair experience she introduced us to Amy Who took our estimate from Allstate and looked over the car and told us that everything looked OK if they found something that needed to be fixed they would notify Allstate and tell them what had to be done we are very pleased the way they kept us informed through the whole process
Very good and quick. Made something that seemed so inconvenient to me seem flawless.
Under promised and over delivered. The car was done before
Expected and looked great.
Loved getting texts everyday of updates on my vehicle and that my vehicle was vacuumed out and washed when I picked it up!
I certainly appreciated the daily messages on the status of my car . Amy did an excellent job.
A bra paint and body done a magnificent job on color match and completely exceeded my expectations on the repair work they done on my truck. Thank you Abra
Everyone was very friendly & Shellie & Kelli were very informative & helpful. We were so pleased & impressed that you even washed our car! Thank you so much for a pleasant experience.
I would recommend ABRA to any and all. The job was done perfectly and they even detailed my car. I was extremely satisfied.
I was so surprised at how quickly the repairs were completed. The quality of of work far exceeded my expectations!
Yes it was a great experience and my car looks great. Thank you so much for taking the time to do it right and for keeping me posted on the progress.
Car looked Amazing! Extremely fast getting it fixed! Sadly a few hours after pickup I got backed into on my passenger side so it's gonna have to go back in the shop.
The car was finished as promised and looks great
I really appreciate the updates daily on the progress of my car.
Excellent body work and customer service.
Thank you guys so much for taking care of my car! It looks great and I am very pleased with the outcome of what started out to be a stressful situation!You guys made everything a breeze and so much less stressful! I will use you in the future for any other repairs that I may have and recommend you to family and friends! Thank you so much for washing my car and cleaning it! It was a welcomed surprised!
This is the second time in the last 2 months that I have brought my van to you. I have enjoyed the generous people and the AWSOME job that you all have done.
Thanks Kathy P
I have never met so many helpful friendly people so awesome thank you all
Excellent all around. Not a single complaint. Everyone was extremely helpful and very nice to deal with.
I was so excited to get my car back today! Thank you so much for the amazing work I will definitely be back if I need repairs! Thank you thank you!!
I loved my experience ABRA auto body and glass! They were so effective that and updated me about the progress of my vechile from beginning to end! My new go to body shop!
I was very impressed with the communication. The daily text kept me well informed as to the progress. And the phone calls were always made at the appropriate stages! The quality of work seems to be top notch! If I need these services in the future, Abra will certainly be my first choice!
Everyone at the shop was great and so was Shelley from Geico.
they are very kind!! I would gladly return with them!!!
Thanks for a job well done!
Service exceeds expectations
Paul was AWESOME! His follow-up and the personal attention he provided made this a positive experience. He far exceeded my expectations. Please let me know if you would like to speak with me and/or would like me to provide an email. I would also add that Marcia was also really helpful in resolving a question I had regarding insurance coverage/payments. Employees like Paul and Marcia are "golden". Treat them accordingly. Warren C
My car looks better than new! I am thrilled with the results and will recommend Abra to amyone meedong bodywork done kn their car. Amy kept us infromed every step of the way with text messages and wasnjust fantastic. The receptioniat was great as well and just really everyone we had contact with. We are extremely pleased with our experience!
I will give you guys a 10/10 .Got the car cleaner than i left it and got the car on the day they said i would.
Thank you for getting the mold release lines sanded out, it really looks good.
Thank you to all of the staff. I had a great experience because everyone was very friendly and helpful. I was able to get my car done in a timely manner.
My truck was not ready when they told me it was ready. The truck had another scratch and they tried to tell me that it had to be in their photos, which it was not. Two of the rubber seals on the doors were not attached. The trim piece on the passengers front door was bent and had a yellow paint on it. They were rude and condescending.
Excellent repair and done quickly
Excellent job and excellent customer service
Amy is the best
Thank you a great job
They went above and beyond with my car! Very happy! Thank you so much
Paul and Marsha were OUTSTANDING!!!!
Turn out time was good but driver rear tail light was buffed to remove scratches and said would be replaced if not buffed out. Buffing did not resolve the scratches and tail light was not replaced.
Outstanding repair job and great employees
The inside detail was very nice after having to pay a bunch of money to fix my. At.
Looks great. Hood latch might be slightly loose. I will let you know if there is a problem.
Great service. Very happy with Amy.
Excellent communication throughout the entire process!
I never felt forgotten- the short updates that I received almost everyday kept me in the loop and allowed me to plan my day and week. The whole process was carefully explained and for those of us who have never dealt with an auto repair before it was very reassuring!!
Everyone was so nice. I really liked the updates and my car looks great. Everything went very smoothly. Thank You !
Awesome job can not tell it was ever damaged, I drove an hour for you to repair my truck, we'll worth making the trip
Great experience,thank you.
Great job! Thank you so much!
The staff was very helpful. They communicated regularly with me
I was very impressed with your **** stop shop for the entire process. It was a quick, professional, comprehensive repair service. I especially liked your text updates at each milestone. I will gladly recommend your service to anyone that asks. Thank you for a pleasant experience.
The representatives were very good and the repair work looks like new.
Great job! Fast and even cleaned the interior!! Thank you!
They were able to get my repair done in less than 48 hours, sh in exceeded my expectations. I work in a upscale retail location with high expectations from customers and I know how important it is to fulfill expectations of customers, and you guys have exceeded mine! Only issue was that there is now a small chip in my windshield post repair, I will be in contact with the Geico rep regarding that. I love the extra touch of detailing the car after repair as well! Thank you guys!!
Repairs took much longer than anticipated. I was told the car could be delivered to me before the holidays... then told the day it was supposed to be at my house that the anchor had called in sick. They kept my car over the 4 day holiday weekend. Also. The transmission is slipping out of first very harshly... something it was not doing before I took it in. There is also still a grinding noise that I pointed out.
Amy did an amazing job communicated and the car looks better than before the wreck!
Very satisfied and Amy was very helpful and kept me a praised of progress.
great service. Amy kept us informed regularly, which was a great help. All in all, very satisfied. It almost makes me want to bend a fender (kidding.)
I was very impressed with how quickly my car was repaired and how friendly the staff is Amy was so nice. I loved that I was able to be kept up to date with the process through text messages I really felt taken care of and informed. My car came back to me so clean from the detailing which is just an awesome added bonus, I would recommended Abra to anyone I know my experience couldn't have been any better!
The auto text said my car was ready so I made a trip to the shop for nothing. However the work was top notch and they delivered my car to me for my inconvenience. Overall I'm very satisfied and would definitely go back!
I requested a SUV, but had to ask again once I was offered a car instead. Also, my vehicle was delivered to you with a full tank of gas, but only a half tank was in my vehicle when I picked it up. Otherwise, I was pleased with the customer service and the repair. The frequent updates on the repair progress was helpful.
Delighted Abra went above and beyond my car is is perfect.
I was pleased with the service
I appreciate the total cleanup from the accident inside my car as well as the outer body repair work, which was completed in a shorter amount of time than expected. Thank you!
They kept me informed and were very professional.
Excellent customer service! Would recommend to anyone
Everything went very well. Amy did a superior job in taking care of the repair.
The car was cleaned and in much better shape when I picked it up than when I dropped it off. It looks great and it's nice being kept in the loop as to what is going on. Thanks again
I love the updates via texts. Everyone was very friendly and nice. I'm very please! :)
I appreciated getting estimates both for repair and replacement before we started. I also appreciated how well I was informed about what was going on. And finally, it looks really great!
The staff was great to deal with.
They did a very excellent job on the repairs to my jeep. Fast and very friend, always called or sent me texts giving updates on the status of my repairs.
I loved being kept updated on the progress of my repairs. And my car looks good n thank you for cleaning it also Great job
Haven't driven it yet. The workmanship looks excellena glance at the interior shows a very nice detail job. Thanks for the texted updates also
I love the experience I got here. I have had bad ones with other body shops and was thinking this one would be the same. I was wrong. You all are great and did a great job. Will definitely recommend you all to others. Thank you ABRA Auto body.
Great experience!!!! Easy check in and out. Kept me updated on repair progress. Got done a day early. Truck was cleaner than the day a bought it. Having geico and enterprise reps onsite made everything easy.
They did an amazing job!!
It was my first experience with insurance claim and it was great ..
I found the people to be knowledgeable, competent, friendly and helpful in every aspect of this experience. Although the amount of work required was somewhat minor, it was treated with a high degree of professionalism. The finished product was excellent in every respect. Thank you for some first rate service and while I hope I never need your services again, if I should, you will the first on my list.
Friendly and courteous staff.
Very pleased with the professional and personal time each team member spent to make sure my car was repaired right and on time.
I had an excellent experience with ABRA Auto Body & Glass. The staff was professional, friendly, and attentive. They made the whole process go smoothly, including arranging my rental car pickup and return. My repair was done quickly, my car was returned to me cleaned, detailed, and good as new.
So far I have been pleased with you keeping me updated.
My car took a little bit longer than expected, however the work was done well. Getting back a completely clean and vacuum out car was a nice bonus too. Thank you very much for taking care of my baby
Great job with the repairs. I have already had the opportunity to refer you to a colleague.
I am very pleased with my car and the support I received from your organization during the days my car was in your care... .I will definitely use you again if the occasion arises.....thank you so much...
I plan to leave a positive review on BBB. Thank you so much for everything.
will re evaluate my answer once parts not fixed have been ordered and replaced
I was very pleased with the repair that was done on my car,everyone was very nice and pleasant. Thanks for everything
Chris and Paul were great, friendly, and didn't make me feel like my questions shouldn't have been asked. They kept me update and made sure I understood the process. Thank you ABRA, Chris and Paul!
Friendly, professional, and did a great repair with updates. I'd recommend to everyone!
Super friendly, super fast, great atmosphere. Easy to work with and knowledgeable.
Can't say enough about the team at ABRA! From drop off to pick up it was the easiest dealing I've ever had with a body shop. The work is flawless and the employees are top notch. Keep up the good work!!!!!
Very friendly staff! I also loved the ease of using the Geico Express partnership that they have with Abra
Marsha is great. Very nice and welcoming when you walk in the door. Paul was great too! Answered all of my questions promptly by email or phone calls. He kept me up to day through out the day and week. I will never take my cars anywhere else but Abra..... twice so far this year. Hopefully I won't be back anytime soon!! ????
I feel ABRA did a great job. I can rest assured that should I have any problems or defects in workmanship, it is covered. Thank you, ABRA!
Yes, every thing looks nice. The silver color matched real well. Thanks to Paul and your team.
Everyone I came in contact with were extremely professional and friendly. **** explained everything in detail. I did not feel like I was being rushed and everyone made sure any questions I had were completely answered. Loved the daily updates. My car looks like it did when I purchased it new. The work completed was exceptional. Extremely pleased with my entire experience with ABRA!
Painless from start to finish with repairs completed on time.
Far exceeded my expectations for quality of work and price!
Now that cell phones have become appendages of the human psyche, the text messsge updates were awesome! Staying informed but not annoyingly so about the progress, kept me patient about the work that needed to be done and the length of time it took. Never loose this aspect of the business. With all that said... it could have been just KELLI that was AWESOME!
Vehicle Make : Mini Cooper
Went above and beyond. Thank you
Everything was great except we got a text on Monday saying the completion date would be 10/18 and it was not completed until 10/20. Other than that everything was great
Great customer service and a special thanks to Kelli. She was very thorough and sincere. I really appreciate her attentiveness and communication. Awesome!
Everything was smooth and fast and the work performed looks just like before I had the issue.
I had a fantastic experience with ABRA. Chris was a great help and customer service provider!
Courteous and helpful staff, repair done in timely manner, text updates are nice, great job!
Thank you for fixing my car in a very timely manner.
I greatly appreciated the constant communication and great customer service from your Manager Kelli regarding the status of my vehicle.
Absolutely great experience start to finish. Very professional, knowledgeable, and courteous.
Very disappointed with GEICO rep. Was supposed to check my alignment. Was very negative with me about alignment. Said they would check alignment. Did not authorize ABRA to check alignment. GEICO basically lied to me. I'm not happy with him. My car is out of alignment. ABRA was very pleasant and professional to work with. Pleased with ABRA. Would like to personally have the GEICO rep to call me. Nothing negative towards ABRA.
Was kept well informed of status through the repair process.
Paul was wonderful! He came across as genuinely caring about my repair needs. He was extremely helpful, keeping me posted on the progress and any changes or needs that came up for my Honda Pilot's repairs. Thank you Paul and the Abra team!
You guys did a phenomenal job my truck looks brand new thank you
Great service with quick results.
Paul was amazing to work with!
My truck was fixed in a timely manner. Staff was very friendly. Thank you!
I liked the updates on my car. Even though it was mostly automated it made me feel like you didn't just push it off to the side and forget me. Thank you! I'll recommend ABRA anytime!
The text alerts were helpful. Chris Obaugh was very friendly and made the process easy. He made sure I was aware of the progress on my car.
The only thing I was unsatisfied with was that my ac was turned up as High as it would go + max ac.
Very satisfied that is why when ever I have any problems of a small repair or a big repair i take my vehicles to Abra
The truck looked great! Thank you,Chris.
Vehicle Make : Volkswagen
Awesome staff, very friendly and kept me informed daily. Car was fixed in no time and the process was very stress freee.
Everyone did a great job I will tell everyone about you thanks again
They did great work on the car and the staff was very easy to work with.
We have been happy with the communication and updates we have received. But, my wife picked up the Toyota today and the work done is far less than what I was expecting. It will need to be redone as I'm very unhappy! I work 7 days a week and rely on my wife to take care of some of these things, but she's not competent to know signs of subpar work. You can clearly see sand marks in the primer through the paint and several ridges from poor body work. I will not except it until it's done correctly.
Everything was great! I really appreciated all the updates and status on the progress.
I was kept informed and repair work looks amazing!! Car looks brand new again!
Paul **** was professional yet friendly. His obvious knowledge of the work needed helped me relax with confidence the job would be done well.
Chris- thank you for a wonderful repair experience, everyone kept me informed of the repairs every step of the way. Extremely pleased with the end result; car looks like it just came out of the showroom. Thank you and your team for being extremely courteous and polite.
I was truly dreading the idea of having to get my vehicle repaired after past experiences I have had, but I was so surprised by the professional and one on one care I received. Could not have asked for a better experience and the results were amazing!
I liked the daily updates, and the fact that there was an adjuster onsite all the time. I was treated with respect and dignity. My car looks great! Cannot tell anything was ever wrong with my car. They also sent me step by step photos.
Very professional keeps you up to date on what's going on at all times excellent workmanship
Vehicle Make : Volkswagen
Excellent customer service. Something that you don't see much any more. Very clean facility. Very friendly and courteous staff. Really appreciate bring kept informed all the way through. I would recommend you highly to anyone.