Got a txt truck was finished and someone would contact us shortly. So husband went to check on it, fender well was attached a running board messed up and a couple other things. Then when we finally got it back after those issues. There was trash in the bed of truck and lots of nails in front tire
We are impressed at how fast the repairs that were done on our vehicle and the car looks great and it feels like nothing ever happen . The repairs are some of the best that I seen in a long time, give your team a job well done. If I ever have some repairs on my other I know that I will bring it to Services King!! Thanks for all the updates my was very glad that her vehicle was in good hands
Christopher &I Jennifer S
I am very pleased with the work that was done and the expertise your technicians applied in the repair of my vehicle. Additionally, Kim did a great job of keeping me informed for the duration of the repair process which I greatly appreciated. Finally, my car was done two days earlier than the initial estimate (which was well within an acceptable range). Suffice it to say, I'm impressed with the service i received at your shop.
I loved the text updates. Kim is very good at her job.
Our repair experience could not have been better. We were very impressed with the professional way things went from beginning to the end. Thank you. Bill and Claudia Crain
It was done sooner than they said it would be and looked great. Thank you
It was actually amazing service. I will recommend. Thanks!
Kim really kept me informed about the progress of my repairs on my car. My car looks nice also with the detailing
Professional and efficient
They said my Jeep would be ready on the 4th of October. I showed up and there was still damage. Jason said the insurance company does not cover preexisting damage. The small chip/dent was in the damaged area caused by the accident. They took my Jeep and put me back in my rental. I was told they would take care of everything with Enterprise until I was called by Enterprise at around 1600 hours asking for the vehicle.
The repair was much faster than I expected!
Staff was very enjoyable and pleasant to work with. I was kept very informed of everything going on with my vehicle. Will have no problem using collision King for future repair
Juan was awesome. He went beyond my repair and it helped out tremendously with my busy life :)
Excellent customer service. Great experience.
Kim helped me through the whole process. Always keeping me informed and pleasant to work with. It was so simple and easy to drop off my car. Geico already there and Enterprise with my rental. My car was ready to go in 3 days (which was quoted 6 days). I am so pleased with the work and the simplicity on my part. Thanks to all 3 companies! -Bianca
Very pleasant employees and great service.
THE LADY, KIM, WHO TOOK CARE OF ME WAS VERY PROFESSIONAL AND EXPLAINED EVERYTHING COMPLETELY.
The body work and paint job look amazing. My only complaint is that they forgot to plug a sensor back up inside my door. But aside from that, the service and the quality of work was fantastic.
Kim was very thoughtful in keeping us up to date and what was happening with the car.
The trunk doesn't open when I use the trunk release
The very first thing, this place is so professional, every single employee i meet seem very nice and professional, so far the rapairs look really good, plus they got it done really really fast.
Outstanding customer service from receptionist Teena to service tech Jason and Juan. I especially liked the continued updates regarding the repair process. I will highly recommend to all family friends Co workers. The finished outcome is beautiful. I will try to get a estimate soon on other repairs that are very much evident now. Thank you Service King!
Great work and finished in 1/3 of the expected time.
I loved the communication! Kim always let me know what was going on and gave me updated pick up times!
Kim was excellent at getting back with me about my truck
After my car got hit I was frustrated. From the moment I walked in to Service King I was treated with respect and kindness. I didn't have to wait long. Wes the Geico Adjuster went through everything with me and guided me step by step. I received updates through text. The young lady at the front desk was amazing. In all honesty I felt like I was home and didn't want to leave! The best thing is that Enterprise is right there and had a car waiting for me. Thank you Service King!
I really appreciated the updates on how my vehicle was being repaired
Extremely courteous employees
I would like to express my thatks for Kim. She handled all that needed to be done and kept me informed along the way.
Jason was very helpful and kind. He got my truck back to me on time and I appreciate it. He was good to work with. He deserves a raise!!
The quality of the service and repair was excellent. I loved that I was informed every step of the way.
Brent was very pleasant to work with. Kept me updated on my car even when I got the automated text,
Your rep, Brent Southard was very good at communicating updates throughout the process of repairs.
Juan was very courteous and respectful. He kept me informed throughout the whole process and went above and beyond.
I was also satisfied by Robert's treatment of me and my car. I can tell he hires wonderful workers.
I would highly recommend his team.
Kim was super friendly and stayed in touch with me throughout the process.
I appreciated the constant updates
My bumper is beautiful. Thank u guys. The rental driver wiper blade was flopping around. Lol
They were a super friendly group, and explained everything thoroughly : ). Service was super quick and easy, and they were excellent about texting me and calling me with updates throughout the day. I would definitely recommend them to my friends and family!
All very professional. Kim kept me informed and techs did a good job.
Vehicle Make : Volkswagen
Was told they could match paint, received the car and paint did not match. Manager was rude and acted like I should be happy with the poor work because the insurance company was paying for it.
Vehicle Make : Volkswagen
Kim was absolutely fantastic. I was kept appraised of the timeline and progress on my car. When I had a conflict with picking my car up, she was more than accommodating to help my schedule.
Did not fix the noise problem. Just painted the bumper. DON'T think they removed the bumper to get to the real problem.
Very kind staff. Complete job, solutions from customer side. We are very happy with the service they provided.
Kim Johnson & the garage folks did a great job.
Juan made everything simple and is a very polite young man.
Great job from all of you starting / Connie & a special thanks to the manager for really helping out w/the fog light. You were recommended to me & I will do the same !
Everyone made the whole experience very good. No problem and was kept informed all the time. Thank You for good and fast service. Roland S
The bumper is un even and it was straight before the accident. But they sad they take care of it.
Thank you for keeping me informed on progress.
All good and done sooner then expected
Everything went great with my repairs
Thanks to Kim!! Pretty good customer service,good comunication between customer and employee,also fast service thanks you guys 100% satisfied!!!
Great work and great communication.thank you!!!!
Thanks for doing a great job!
I was given a 7/5/16 finish date and picked up my car today. I am very thankful for the fast and curteous service I received. Juan Vargas continued to keep me updated on the progress and happy to have my car back early. Should any friend need your services I will definitely recommend service King. Thank you
You guys did a great job.
I always take my cars to service king and they always do an excellent job
Not sure if completely, I will have to have time to look over my car. At least 48 hours
Great service and very friendly staff. Juan gave me daily updates and was incredibly helpful. My Lexus was good as new and my car was even ready one day early! I got daily txt messages updating me on my car's repairs and when I came to pick it up I was greeted by Juan who patiently explained all that was done in detail. He has wonderful customer service skills and my car looked great. It was even washed! I would highly recommend this company and I would trust them with my vehicle without hesitation! Thank you service King and especially Juan! You guys made what's normally a tough nerve wrecking situation an easy experience!!!!! :)
Have to take my auto back after it was there for 5 days. The paint does not match aND I was not satisfied with the overall job, plus some trim was hanging loose on the doors when it was not like that when I took the vehicle in.
Excellent friendly service very pleased
This was the most effortless experience. You are to be commended on you superior service.
Juan was wonderful to work with. He kept me informed on my car everyday.
Fast and friendly Juan kept me updated and Chris with enterprise helped me save on my rental car's insurance. Dealt with that location for 2 years and always stellar service good job team!
I appreciated the good customer service as well as the speed and quality of the job. I like how I can call with a question and the professionalism is given to me as they answer.
Thank you all.
Vehicle Make : Mitsubishi
Everyone was so helpful and courteous. The work was done so quickly and they really went above and beyond in service. Thank you
Need to work on communication with clients especially relating to delays. There were several on my car pushing delivery later & later
I like how fast they got my truck finish and how they kept me informed on the progress
Service was great, car looks amazing & I really liked the text updates.
What about the dash? Why wasn't it covered?
Car looks great looks like never in accident and I really did like the updates I received every two days.
This was the best experience that I've ever had from beginning to end! Thank you so much!
I was advised that my car would be ready on Saturday three different times then at 5:30 Friday afternoon I was informed that it wouldn't be ready until Monday. I had already made plans for the weekend that had to be changed.
Tawny and Jason were very professional. The experience was fantastic and I would recommend Service King to everyone! Job well done!
Competed my car in a good amount of time perfect!no complaints here
Excellent service and updates as to when car would be ready.
The repairs were VERY prompt. Every repaired area was great! Pam, Service Advisor, explained ALL paperwork to a point that I could understand. On a scale of one to ten for satisfaction, Service King receives an eleven (11)...They gave 110% effort! Lester
It was a great experience given the circumstances
Service King was great! Fast turn sround
Real fast and great work my car like it did whn i first brought it thanks guys
Excellent service and great work!
I liked the way they always kept me up to date and they are very friendly. I would go back anytime.
Great service! Friendly and fast!
Brent did a great job keeping me updated on my cars repair status and I was very pleased with the work done on my car. I give the SK team on Reno 15 stars out of 10!
Great Service and completed before estimated time given.
Awesome people you have working there! Easiest transaction I've ever had! Thank you again!
Regular updates and done in almost half the estimated time! Love that everything is in one spot, and everyone was so friendly!! Thank you!!
Very good work and the was so clean. Thank you.
The process was fast and customer service was great!!
Vehicle Make : Range Rover
My service advisor, Jason Challis, was fantastic. He kept me up to date and tended to any additional needs related to my vehicle and my concerns. Overall great experience!
Always quick great service
Comunication was fantastic
Kim was very professional and keep me informed on our repairs. The truck was finished on the time line that was given to me.
Your team is one of the BEST CUSTOMER SERVICE groups I have encountered. From the time I pulled into the driveway until I left the driveway in my repaired car. VERY IMPRESSED!!
Fast friendly service. Beautiful work. Very knowledgeable staff. Thank you very much.
Kim was outstanding and communicated throughout the process. Very pleasant.
The job they did looked good and I got my vehicle back sooner than I thought I would bottom line I'm well satisfied
Service king did an excellent job. They kept me in the loop every step of the way and worked very quickly.
I am very impressed with the job Jason Challis and his team did in repairing my car. Everything looks good as new and the car operates better than ever out on the road.
Thanks for taking care of my baby once again! Everything looks great, and the daily updates I received were greatly appreciated. Having enterprise rental on site was convenient too.
Awesome service, friendly attitudes
Thank you for being so kind and efficient. The work on the car looks like new. This shop will definitely get lots of referrals from me. Thanks again for a job well done.
I have nothing but praise. Very efficient, curteous and timely.
Juan was great! The work is excellent! I like the car better than before the accident.
You were very professional. I was contacted every ste of the way. I just want to say thank you so much for taking care of my baby. She looks great!
Juan was wonderful to work with. The communication was outstanding and I would refer anybody to work with service king.
Exceptional service 10 put of 10. Josh was wonderful, attention to details and customer service #1. Truck was clean and looked like it had never been damaged. Really a great job zero complaints. Thank You
Looks great very excited to get my car back
Very impressed with the professionalism of our service person, Juan Vargas
They did a great job and kept me informed on the status of my car.
the only problem I had with my service was that it was a part of an insurance claim and I had to pay to service king at 1,000 cash deductible out of my pocket when they should have charged it to the insurance company as part of the repairs I am so far satisfied with my car and the job that they did I thank you guys and I hope you have a blessed life
10/10 for the service king experience. Only thing is the geico office inside the store should not tell service King customers when there truck or car is ready when it isn't.
I was really satisfied Kim did a wonderful job. She kept me informed ,while they fixed my car. The car looks great. Thank you.
I appreciate the prompt service that we received . We received the status every day how much work had been done and that really helped plan our day . I will recommend them and I would recommend him for any anyone else that one in car repair thank you so much
Juan did a great job of keeping me informed
I want your upper management to know that Kimberley Johnson took outstanding attention,care to my needs.i was informed by the automatic text messages and detailed by Kim.i can tell you this young lady ran circles around anyone else.the car looked great my primary concern was the safety factor of the trail or hitch.she took care of that too.im very happy and will recommend your company many times over.thank you
Juan was excellent! Provided great customer service.
Juan was diligent in letting me know how my car was progressing and when I could expect to get it back.
Everyone was very nice and helpful.
Very professional customer service and the work done on my truck was excellent.
The updates were amazing and everyone from beginning to end was helpful and informative. Definitely happy with our whole experience
Vehicle Make : Volkswagen
Everyone was professional and made this experience very easy on someone with a busy schedule.
All employees involved were very kind and professional. Loved that car rental was at the repair shop. Very smooth transaction. Will definitely refer friends and family!!
I thought everthing was great. Faster than expected and car looked good.
great job . great time did not take long
Fast and excellent job thanks kings
Kim did a great job. Wish she was one of my employees.
I loved the cute text messages. Excited that the repairs were done quicker than expected . My Subaru is happy to be him ????????
Very professional. I appreciated the text updates. Repair was done quickly and looks great.
I was always updated on the status of my car. I felt like my car was in good hands!
Jason was very professional. He kept me updated on the progress and finished the work way ahead of schedule. Thanks for a great job!!
Awesome job, thank you for everything...
The team did a good job. The receptionist was a little slow at helping people. She was on hold on the phone and could've been alerting other employees of customer needs, but instead just sat listening to the hold music and completed her phone call, before helping anybody.
They kept my car over two weeks, wouldn't go the extra mile to find out what was truly wrong with my vehicle until I was upset. this was the second car I had it serviced by service king and in both occasions I had issues, after said work was completed
I am completely satisfied with my service. I was disappointed in the rental vehicle. It smelled like stale cigarette smoke and the front windshield was dirty on the inside. It had a large smear right in the middle of the drives field of view.
Brent took good care of everuthing, answering all my questions and keeping me updated about what was going on.
Quick repairs and quality service
Very good job done with my 2014 Silverado i am very pleased with the updates and the courtesy that i was given in the time my truck was there
I received messages throughout the repairs, and any questions I had was answered in a very professional manner. The whole staff was friendly, however Chuck went the extra mile to make sure my vehicle was at it's best. Service King is the best choice for collision repairs because all the help you need is there making the process easy. Thanks for everything.
Liked the fact they kept me updated on progress of repair. Good job & Juan was good to work with Hope I don't need to use them again but if I do won't hesitate to
A big Thank you to Juan and the whole crew at Service King for everything
Attentive to detail and were able to get the repairs completed earlier as I requested Bryan kept me informed through texts as well as the daily shop updates
Most everything was great. My only issue is that the portion of the inside truck bed that was replaced was painted. The remainder of the inside of the bed was not. There is a sharp contrast between the new and the old. This makes it obvious that there was repair work done. If you repaired a door, wouldn't you paint the entire door, or just the repaired area?
It was a good experience they were all very professional and did what they could to get it done in the time period I asked for.on vacation hit a deer from out of state passing through Juan Vargas was very professional great job
Job very well done. Thank you!!
Loved the text msg updates, as well as the fast/stress free service. Thanks.
Brent was great on keeping me updated
I was so happy to get my car back a week early. I'm really bad with names, but the guy who helped me was truly amazing!
We will recommend you to anybody and everybody! Thank you for your service and generosity! My mother says she is happier than a pig in slop house! Lol!
I really love the service, really profetionals i will definally come back if i ever grt into a wreck!!
Very friendly and professional. Very quick repair. Kept me updated on the repair process.
Great job, the staff was very professional and we lived the up to date text messages that we received.
Juan was amazing!!
Do better estimates. 850 was the estimate but pay off was over 3000. Maybe a little closer look at the car instead of just photographing it may get you closer to the real repair cost. But if USAA doesn't mind then who am I to complain.
Everything was done in a professional manner & I would recommend other people to go there
I wasn't sure what was all covered, as for cleaning vehicle under hood unacceptable.
Work was awesome and efficient. It was repaired a lot quicker then expected
My car is very nice and it running very well . I'm very satisfied with the work they did . And thank you for be patient with me
Every step of the process was so easy! My car was repaired very quickly and the service team went above and beyond! My service advisor, Juan Vargas was fantastic! Thank you for providing trustworthy, reliable service!
Super fast and looks to be a good job. Thanks!
Everyone was very helpful and kind. Love the fact that I brought it in for a roof repair and my whole jeep was detailed. However the only thing that upset me is that all of my stuff was taken out and I didn't realize it until I got out and looked in the back to see if it was back there and it wasnt. I feel that when I called to get it back that I should have been able to come back that day and get it. Yes it was only yesterday but would really like to have my things back. Other than that everyone and all the work done was extremely good. Thanks to u all
Great work. Thank u. So much
I don't remember chipped paint on the bottom sides of the car. Other than that, my experience was nothing short of wonderful.
Very nice people
Excellent people excellent service
Jason was very nice and I appreciated the prompt service.
Very friendly, fast, and professional. The work performed appears to be high quality!
Courteous, professional staff
Professional and expedient.thank you.
You were professional, courtousy, efficient and finished ahead of schedule. Thank you.
I was completely satisfied with the agent that kept my informed of the details of my repair, for the whole way. Excellent. I thought the length of time to repair was excessive.
We had a small glitch with getting a headlight to install which put the completion date behind schedule
Other than that we were satisfied
Charles Thompson did a great job, service king will have my business for life, great job
Your whole team made things so easy for me and the rental car right there too was a big plus. Very professional people. The truck looks beautiful. Thank you so much.
My car looks great and the customer service from all employees was outstanding. Jason Challis was my technician. I was provided updates on a 24-48 basis and received a call when the car repairs were complete to coordinate for pickup. I was very satisfied with my technician and my service and will highly recommend Service King to anyone needing repairs! Thank you
Everything was great and replaced perfectly
My car looks great and thanks for cleaning it too. I'm very impressed about the many messages to keep me updated at all times.
I appreciate how service king team keep me updated about my car everyday.
I'm very please with your service.
It took entirely too long to make the repairs. The inside of vehicle was covered with a thick layer of dust. Awful!
Thanks for the service, my car looks great.
Had my car for 31 days due to parts issues which I was patient and ok with I understand things happen. My car was hit on drivers side front I asked about a front end alignment when I had estimate written I picked my car up today and my alignment was stil messed up. What I am agrivated about is they had my car all this time why wasn't alignment done while they were waiting on new body parts
Great Job. Kept me updated throughout the process.