I appreciated you finishing the job a day early. And I appreciate the ride back to my home when I brought the car in initially. Team was courteous and professional and I would highly recommend to anyone. Thank you!
I was completly sastisfied with all the people who helped
me with servicing my car.
finished the job on time as promised.
Everyone was very friendly and professional. You did a great job of keeping me informed of the progress of my vehicle. i would definitely use Abra for future repairs
Very friendly staff (Everyone).
Everyone was helpful and professional!
Kept me well informed of the progress of the repairs. Car looks great, thank you.
your work was very professional i am completely please thank you
All repairs completed
Car was cleaned
They were so friendly and explained everything well. Their service was fast and perfect. I appreciated their service.
Overall I was pleased with the service. However, there were two issues I felt could have been handled better:
1. I was told my car would be ready on Monday or Tuesday this week but someone will be calling to confirm - no one called me. I instead followed up on Tuesday morning at which point I was told the car would be ready at 5.30pm Tuesday but you will close at 6. Not a great amount of lead time, particularly since I had called a week back asking Jim if there was any way they could expedite my car so I can pick it up the Friday before.
2. I wasn't told about the deductible until 4pm today when Abra called to confirm the pick up time.
Completely helpful in all areas. Excellent customer service.
Job done professionally I m happy
Every body was very pleasent and curtios and kept me informed with the whole procedure
Perfect experience. My car was in and out in one day and the repair looks better than the rest of my car! Staff was courteous and efficient!
Had a wonderful experience with Abra will highly recommend this body shop!!!!
The best car service I have ever received! The texts always made me fell assured that my car was getting excellent care!!'
Good service, high efficient, very positive!
Thank you so much! My car looks good as new now!
Vehicle Make : Volkswagen
The repairs made the whole car look brand new even though it's a 2008. The inside was immaculate. Thank you for a terrific job!
As I told the staff when I picked up my car, they were polite, professional and informative on each step.
I loved how quick they worked and always kept me updated! Great job!
Very efficient process, in and out quickly, friendly staff, finished when promised. An all around great experience!
Thank you so much for the fast and clean service you guys rock...
good service & employees.
Between the gentleman that helped me with my service (I believe his name was Rob) and the young man that helped me with my rental car, it was a smooth, easy experience. I was able to get in early and not have to compromise my work schedule, and they did a great job. My car looked perfect, thanks again!
Excellent service and wonderful job.
Everyone at the shop was great. There were many times
Many times, however, when I had wished I hadn't signed up for the text alerts. It's not that they weren't helpful but that there were just too many of them.
Vehicle Make : Volkswagen
It would have been nice if the car was washed.
THE CUSTOMER SERVICE AND SUPPORT AND CUSTOMER SATISFACTION WAS AAA EXCELLENT.!!!!
From I arrived at the starting line,everything and everyone were very welcoming and friendly..Like they know me for years..I have never been treated so well at a auto body repair shop!!! I WISH TO THANK ALL OF YOU!! I will without question recommend ABRA / SKOKIE, ILLINOIS LOCATION TO ANYONE NEEDING BODY WORK DONE......
5701 N Sheridan Rd Apt 05-J
Chicago IL 60660-4766
Neighborhood Technology Planning/N.Chicago
Zoning and Planning committee.N Lakeview
Chamber of Commerce 15 Yrs Edgewater
Very attentive and nice people I would shy away from rental car if you don't have insurance they basically rip you off
totally professional; staff, especially Rob, are very courtesous
Excellent craftmanship,I appreciate it
This was a great experience. Service was fast, courteous and very professional.
Staff very professional and friendly. Jim was helpful. Would definitely recommend your business to anyone needing your services. Thank you for such expert service.
Abra employees are all professionals and courteous. The moment you step in till you get your car you get great customer sevice. Only thing I can point out is that at mornings you only got Rob working and customers are coming in so he gets swamped. Poor guy. Regarding the repairs I got no worries because of Abra's warranty.
Great work, great service!
Thanks to the team that work excellent job to my car.
Quick, professional service
This was not my first time having ABRA make repairs to one of my family member's vehicle, we have used this company repeatedly over the years. Why, because they strives to please their customers with quality workmanship coupled with outstanding customer service! I highly recommend them for their great work and total professionalism.
This is my second experience with ABRA. Both good. Thanks for your attention to detail in repairing my car.
You guys did an amazing job! Job was done quickly too!
I am so incredibly impressed with your service regarding my recent auto repair, resulting from someone causing damage to my Honda CRV on 9/16/16.
The awesome and funny text updates were very reassuring that my vehicle was in the right hands!
You guys delivered the UTMOST customer service! Every auto shop as well as other businesses could take a training course from you guys on what it means to deliver STELLAR customer service!
Of course I never want to see my vehicle in an auto repair shop ever again, but most certainly if I had to choose another auto repair shop it would definitely be you guys. I am so impressed I would gladly do a commercial for you guys! Again, thank you much for your attentiveness to my vehicle and your consistent updates regarding the status. Much success to you guys!
We had to call to find out if car was ready. Also, damage was on rear of car and that is the only part of the car that was washed... could have washed whole car, though I acknowledge that our road trip had caused the front of the car to be covered in bug debris.
Vehicle Make : Volkswagen
Service great, work looks perfect, staff all very pleasant. It took a few days longer than was told but no problem.
Communication so far has been excellent.
The service was quick and easy and the people were really friendly and helpful. I will for sure go back!
Great customer service start to finish!
I didn't need glass work done
Thanks to the whole team.
The staff at Abra was very accommodating towards my situation. They were quick and efficient as at both drop off and pick up I was on my way to work. They were prepared so both times everything went smooth and I was able to head out to work in a timely manner. The repairs look phenomenal and they did a good job at overviewing the car to make sure there were not any other damages that needed to be repaired. The whole team deserves a job well done!! Thank you for all your help in making this process as painless as possible! You guys rock!
did not repair car. Undrivable
Everyone was very professional and helpful.
Job done perfectly and on a timely manner.
Everyone is so friendly and the communication is excellent. Overall great experience.
You made me comfortable during the process with excellent workmanship
I was kept up to date on the progress of my car and the repairs were done in a reasonable amount of time. The car came back looking like it did before the accident.
I am happy for the good job that they did in repairing my car and the good treatment that I experience dealing with the people on your shop.
Christ is a good man. Told me everything that I needed
to know and the car was delivered tome as promised.
Guys like this are hard to find
All personnel were professional and cordial.
Body works appears to be well done.
Everyone I dealt with was very friendly and efficient.
The Abra team has (unfortunately!) worked on each of our cars, and has done a terrific job each time. Service has been great and the work is top notch.
good job and thank you for the fast service.
Vehicle Make : Volkswagen
The work was excellent. I'm very glad to have my car in good shape again.
The workmanship was excellent. My car looks like new. The management and staff were professional, polite, and went the extra mile to explain things and ensure my satisfaction. Overall everything was excellent. Thank you.
A first time great easy experience with a car insurance company!
From start to finish it was a very smooth easy process I really like how there was text message updates sent to me that was helpful and calmed my nerves . The quality of the work was excellent the staff was very professional and courteous and ultimately made this repair process smooth and easy.
I would have no hesitation using your company again if the need were to arise .
Thank you for doing a great job in explaining the details of the repair and keeping me updated along the way I greatly appreciate it .
car looked completely brand new very satisfied
The estimates on how long repair would take were accurate. Repairs appear to be satisfactory and I have my guarantee in writing. Very satisfied.
Everything went smoothly, and the process was a painless one. Staff was pleasant and helpful.
Thanks for The wonderful service. Highly recommended.
Everyone and everything were truly exceptional!
Thanks for the great service and communication updates.. It looks great. I appreciate being able have our Geico claim evaluated and being able to get an Enterprise rental car on site.
I appreciate the prompt service
Well organized, efficient, helpful operation.
Just keep up the great service!
Everyone was very friendly and helpful. I felt confident leaving my car in great hands! Thank you for making this otherwise terrible event (car accident) into a positive experience.
I was very surprised but delighted to be in and out of the autobidy shop in an hour (when I dropped the cat off). Their system is very effecient.
Yes you can, job well done.
The guys were excellent all around. They evaluated the damage to my bimmer in minutes, and explained what need to be fixed. They emailed a copy of the estimate to me, and kept me posted while the reapir was ongoing.
They detailed washed my car. They eve changed a burnt out light bulb.
This place is ridiculously good and reasonably priced. Speaking as a return customer,I am very happy
A fantastic job!! I appreciated the text updates. My car was finished when you said it would be. I can't say enough good about the whole experience.
They did a great job and very pleased with getting my car the same day. The service was excellent
The process was fast and easy. The guys did a great job. I'll be returning in the future if I ever need repairs. Thank You
The service was absolutely fantastic! Aside from quick courteous service when I dropped off my car, I was kept advised of the status of the repairs daily. I would highly recommend everyone on the Abra and Geico teams. Thank you for making the repairs as painless as possible.
Very professional and courteous. I was very impressed
I really like the service there. I went there to get some repairs done under insurance covarage after having being hit by a geico customer. I also had some extra repairs undertaken there; got changed the windshield and door handle! The price is acceptable and people are kind and nice! They also fixed some minor issues and did not charge me! The quality of the repairs seems to be ok at the moment. I will use this place again.
Great experience, extremely quick and professional.
Thanks for your excellent timely service
The car looks great and I loved all the text messages and phone calls.
Will be glad to express my customer journey with Abra, with specific customer touchpoints and moments of truth upon securing my vehicle on Monday, 5/23 in the morning pick up. So far, my customer experience has been quite positive as I like the fact that they keep you constantly updated on your vehicle repair process via phone, email or text.
The whole process went smoothly.
Still has scratches and small dent
I was impressed by the courtesy, professionalism and communication that kept me up to date throughout the repair process.
You guys are on top of it. Keep up the great service.
Staff was great and the job was done fast.
Paint does not match. Will be bringing car back
Would have preferred to know sooner that it would take longer than a few days.
Everyone was so pleasant to work with and very accommodating .
My car looks good as new! Thank you for vacuuming the already dirty interior :)
Very professional. We are very happy with your work.
Honestly excellent experience, excellent service the accident was Thursday and I dropped off my car on Friday and Monday was ready ,like a brand new, I have a bad experience with other company in Skokie they took like a month to fix my wife's car and with Abra only 3 business days, the guys are very honest and friendly.
Val, Chris, John, and Jim all took great care of me. They did great work and my car looks brand new. I would definitely recommend this shop to a friend.
Excellent work and great communication!
Everyone was so professional and patient. Thank you for making this such an easy experience! John and Brandon were great!
Service was really above Par.
they did very good job in time and quickly
Vehicle Make : Volkswagen
Thanks for the great experience. Doing business with ABDA was a pleasure.
Everyone I met & spoke with were honest & curteous.
My VW looks new.
I would recommend ABDA to anyone, anytime.
Continued success to you.
very fast turnaround, excellent work.
This was a very minor issue, but when cleaning the interior of my car, there seemed to be left a bit of a film as if from a dirty rag. Again, I appreciate the cleaning, and this is a minor thing.
Everyone I encountered was great. From Robb who gave me my initial estimate to the people in the office and the secretary, and John who left me updates on my voicemail. And the work done was perfect. Thank you!
Thank you very much for giving us back our Ford Fiesta in order like fixing, repairing the damages & put it back the same bodies & features.You all did a good job and we are very much satisfied. We also highly appreciate for receiving and dealings with us during our first day in your office. You all have a such wonderful customer services. In addition,you completed our car as earlier than you said, you also keep informed us thru email during the entire process. And we are very satisfied with the cleanliness of the vehicle when we drive it home today,March 24th.For appreciation of your good job, we will recommend your company "ABRA AUTO BODY & GLASS" to our relative and friends. More Power!
My questions were answered and the job explained clearly. I received calls to let me know how the job was proceeding and when it was completed.Along with the courtesy of a rental car for the day,it was a smooth process.
Outstanding customer service. Thank you for your timely, friendly, efficient service. Excellent job.
ABRA did a fine job on my car. It was ready when it was promised. The workmanship was excellent. The staff was friendly and courteous. Robb managed my repairs and he is an excellent person to deal with. I find him to be courteous, friendly and competent.
I really appreciated the frequent updates, and I loved how clean my car was, inside and out, when I picked up my car.
You made the process and completion to get me car fixed very easy. Thank you!
Everyone was very efficient, courteous, friendly & knowledgeable and the work that was done was excellent ...I would definitely recommend you to anyone that's interested in having repair work done Thank you again for an enjoyable experience Bill Kettlewell
The work completed was excellent and the staff very professional
All good. Excellent communication. Easy transaction. No complaints. Thanks co much!
Customer service and workmanship were excellent. I will be happy to recommend your shop for repairs.
Great job done. Very courteous and professional. Made things simple for me. Thank you again.
Excellent service, they kept me updated about job repair, job was done on promised time, my car looks new.
Great work. Great contact. Thanks.
They were Excellent on repairing and returning my car on time.
Didn't receive call concerning estimate. Had to look it up myself online. Person calling me Friday to say car was ready pressured me to come in Friday, even though they had Saturday hours. I didn't need that stress; they should be accommodating the customer. When I did come in Sat, there was no issue, so not sure why the Friday hard sell to come in. Car looks good but service lacking.
They did not finished in time as promised.
Vehicle Make : Volkswagen
Very happy with my experience! Thank you ABRA!
Very highly recommended body shop thanks for the very well done job..
You treat me as human. It's hard to find it now days.Thanks...
The whole process was smooth and easy. Thank you. Would have appreciated a phone call the day before our car would be ready for pick up just to arrange car rental return (the rental was downtown Chicago the day we could have picked up our van, but we couldn'the get it back to wheaton in time.) Otherwise, all was great. Thank you!
Vehicle Make : Range Rover
Good job Thanks But I hope I don't see you ever again
Nice, competent people. Good communication. Thanks!
I had such a wonderful experience with ABRA from beginning to end. The email updates were great. The staff was friendly and very professional. And, the auto technicians did such a great job with the repairs my car needed and they did it in a timely manner. Thank you very much ABRA. I will definitely highly recommend you to my family and friends :)
Job well done..thanks to the team..
Everything was great so happy with the service
It was really efficient to have Abra, Geico, and Enterprise all in one location.
I brought my car in for repair on a Monday. I was scheduled to leave for a trip the next day. Abra went above and beyond to make sure my car was ready the same day I dropped it off so that I wouldn't have any issues with my trip. Overall, their service was fantastic!
Smooth process, including on site car rental. Everyone was very professional.
I notice that the front bumper does not look attached to the vehicle exactly correct....It's a very small thing, but it is there.
ABRA made the process easy and pleasant of dealing with an unpleasant crash - and damage - into my car by another driver.
The staff was very courteous and professional,
which added a nice dimension to my experience.
Outstanding customer service!
Having repair estimating, car rental and repair all under one roof is very smart.
I do not understand why other insurers do not set things up this way, except that it must
be more expensive.
Very friendly staff, especially the lady up front.
More specific communication.
Vehicle Make : Volkswagen
4 days delay in delivery of vehicle due to multiple parts mix-ups from ABRA's supplier resulted in increased rental car costs on my part.
always updated, very thorough
Everthing went smoothly and everything went great!!!
Thank you so much for your big help and beside the help that you did to the repair of my car it done so quick thank you for your awesome job have a great day
I love the staff at Abra! The work is fantastic and they treated me so well. My car came back 100x cleaner than I left it. Hopefully I won't be back there but if I do for some reason, I know I'll be in good hands.
It was excellent, timely service with a very helpful and polite staff. Thanks so much, the car looks great!
Wasn't happy when we first did a look over but the men did everything they could to correct the problem. It was resolved right then and there. They were more than happy to make everything alright!
They did an excellent job keeping me posted about my car. My car looks brand new against. Thanks for the excellent service.
Excellent service from Abra!
Everyone I spoke with throughout the process was extremely professional and helpful. The daily check-ins were much appreciated, and I love that everything was explained clearly to me. I also want to note that Valerie at checkout was so efficient and helpful! I've never had such a nice experience dealing with my car. Thanks again!
Nice job on the repairs and finishes for my subaru! Thanks for making it an easy process.
I wish all companies were run this way. Keep up the great work. John H
Fast and clear, I am satisfied with your service.
Getting into a car accident can be a very stressful & frustrating experience, but working with ABRA has been a pleasure. They were professional, very helpful & did an excellent job all around. Kudos to the ABRA team on a job well done!!!
The service was excellent and friendly. They were even kind enough to assist me in removing a stain in the interior of the car. That was really going above and beyond!
Everyone was very courteous and professional. They were also friendly which I appreciated.
Very prompt and professional service.
I think someone broke the little compass on my dashboard :(.
The car was done quickly and once again looks great! You kept me informed every step of the way which I appreciated.
Very good work at timely manner...
respectful and helpful people
Great work and done ahead of schedule
The employees were very professional, helpful, and friendly.
Very good customer service.
The whole team made us feel very welcome and comfortable during the entire process from beginning to end. They are honest, ethical and above all very, very nice people to deal with. They should be considered a shining beacon to all other auto repair shops on how to treat customers so that the customer will automatically think of them first if any future auto-body repair needs should arise.
all i can say nice job and ver fast service