From the very start of getting the estimate to picking up my repaired car, Pete, Katie and the gang kept me updated and on schedule with the repair job. I recall a few years ago I had my wifes car repaired here and was very happy with the their work then. No change, GREAT JOB ALL. Quality job.
Very professional and friendly staff!
Every thing was good I like the work you did
Pete and his crew could not have been nicer! Everything promised was delivered. My car looks great. Thank you all.
You guys are the best! :) Lynda T
Very fast service and courteous staff
Trunk is not closing as smoothly as before the damage.
Took far longer than it should have. Cost me 359 in rental car expense.
Felt my time was not valued.
I never expect to have my drivable car in the shop waiting for parts when I have to pay for a rental. Give me the car back until they come in.!
The car was repaired quickly and the efficiently; it looks like it did before the accident, they also did a beautiful job cleaning my car. We are very satisfied with the service we received. Thank you so much!
Great communication on status of the repairs, delightful front office staff
Peter was keeping me updated about the repair process and where they were.
The etaff was wonderful they kept me posted every step of the way. I would recommend abra.
Services and customer interactions exceeded all of my expectations.
Your customer service and work were outstanding. Pete had originally met with us for the estimate and also followed up. Pete was truly a significant part of our experience.
Great team that did whatever was needed to get the job done
Very professional staff. I received about an email a day with the status of my "repair". Our vehicle looks brand new, because it is well... brand new, but thanks to Abra they kept it looking that way. Overall great experience and stress free working with them! Very highly recommended
When I first checked my car in I spoke with the gentleman who mentioned the molding above the grill would be covered and painted as well. So I was under the impression that the bumper, grill and that the molding would be repaired. When picking up my truck I noticed everything was repaired and painted other than the molding which we discussed when dropping off my vehicle. Upon picking up my vehicle I noticed everything was repaired except the molding. When asking why that wasn't also repaired a different gentleman said it was "part of the hood and not part of the grill and bumper", clearly not what was discussed when initially dropping off my vehicle. I must say the work that was completed looks great, but I'm disappointed that the molding wasn't repaired when it was discussed from the get go and I was under the impression it was going to be done as well.
All of the staff was extremely friendly and helpful. They explained every step of the process and I felt totally comfortable with the process. I would definitely recommend others or bring my next repairs here.
Everything was completed before the estimated time. The staff is courteous and always helpful.
Vehicle Make : Volkswagen
Thank you again workers at Abra for making it a great experience and working with me to the best of your ability! You guys offer excellent customer service and even better work!
I had my car in for a replacement side mirror I thought it would take several hours and I would pick car later in day but to my surprise I got there at 7:50am and was on my way home with repairs done at 8:15 I couldn't believe if thanks for job well done
Very professional staff, and the job was done much quicker than I anticipated.
Thank you for the speedy service. I was thrilled to see the completed bodywork. Also, thank you for letting me know that I could have previous damage painted as well for the extra cost. The car looks fantastic!
Thank you! You did an outstanding job keeping me informed and my car looks great!
I appreciate all your communication and attention during this process! The work you did was beautiful and I love that you did something to the scuff on the rear bumper, too! Thanks so much.
Katie Matt had been great to work with
Pete had been very nice when picking up my car
They were very pleasant and considerate in their communication. They treated me as if I were the only customer they had. Thank you ABRA
Micha was amazing. He kept me in the loop and superseded my expectations.
The service was excellent, and the work done was also excellent.
****- it took a long time to complete the job
2- the finishing of the new items was accepted but that good or even excellent
Second time coming and my car looks like new when they are done!
This company has perfect customer service and does excellent work.My truck was returned in perfect condition and was cleaned. I will be recommending ABRA to anyone that needs body work.
did a great job thank you very much
My suv looks amazing!!! Thanks for a job well done. Also for the fast work done. I will definitely recommend you guys.
Great job on the repair, really appreciate the service work to make the back end of my car look new and completing it in the time you promised...
Vehicle Make : Volkswagen
Great customer service and my car looks brand new! thank you!!
I was called 45 minutes v prior to the office closing, was told the car was ready and had to have the rental returned that night. It was a weekday, so it was a workday. We live 30 minutes away. I didn't appreciate such short notice. The automatic vehicle passenger door will now not close without manual force.
Very satisfied with the communication throughout the week. Very professional and courteous. The body work looks like new.
Thanks for the great service.
My wife said the steering wheel and interior of the car were "sticky" on her hands when she left the auto repair facility. I have yet to see the car in person.
Thank you for doing such a great job!
Everyone was professional and I had a great experience. Pete explained everything and I was kept updated the whole time. Great job!
Service was fast, efficient, and high quality. Thanks!
Prompt courteous service and good work! It is all I could ask for.
I was impressed with your service and and everyone was professional and got everything finished in a timely manner. Cheers, Bruce
Thank you for all your work!
Never received credit for rental car as promised by ABRA for delays in he process. 53 is due. Car repairs look fine.
Everyone was very kind and helpful. The work was finished sooner than expected. Thank you!
Everyone was so friendly and helpful. Katie was amazing in helping me and keeping me up to date as to what was going on. I had many issues with getting my money from the insurance company, and every time I called her, so was very kind and patient and helped me quickly re-schedule with them and Enterprise. I will definitely recommend Abra to others in the future.
ABRA Auto Body & Glass went above and beyond my expectations. They kept me updated with the progress of the repair via texts, emails and phone calls. I got my car with in the time frame I was told. When I picked up my car, they detailed my car that was amazing. I highly recommend them to anyone who is looking for a high quality repair in a timely fashion. Great job.
Professional friendly people quality work done in two days
Great customer service, friendly, always ready to update the status of the repairs. Like the walk-around before and after to discuss what they think will be done, then afterwards any changes or surprises they found. Love the warranty, a great comfort. Nice job folks!
Nice and Respectful...w a capital R
When they missed a spot at our final review and I pointed it out to them, they were not defensive but tried to buff the spot a little more
Thanks for keeping me informed all along the way; and noticing the headlight was cracked!
They did a good job very nice to deal with
Everyone was super friendly and commibxated with me very well. Plus, my car was actually ready ahead of schedule!
Work was done well and quickly
Pete and his team were professional and communicated throughout the process. This is the second time we used Abra. Great company and very personable.
This my second visit to the St.Charles location. Once in 2023 and just this past week. Very pleased both times. Courteous, professional staff and and my car looks fantastic.
Great communication with customers!
Thank you so much, excellent job!!
Top notch work and service
I really appreciated this particular service. I was treated with so much respect and I was attended quickly. The people that were attending me were very understandable and made the best effort to understand my concerns. I was given a car as soon as possible so I wouldn't struggle in regards to my transportation. Overall great customer service.
ABRA Auto Body did a great job repairing my car. They answered all my questions and even helped me arrange a rental car. Excellent experience and I am so happy to have my car back looking better than new!! Thanks!!!
Thank you so much! My car looks great and I appreciated all the updates!
Getting my car repaired was much less trouble
Than I thought it would be. From the dropping off
Process and estimate to the picking up and rental
Car drop off, it was almost stress free. My car looks
New again. Thanks Abra and staff.
I was greeted and treated as family as soon as I walked in to get my repair estimate. They repaired my car quickly and it is beautiful. Just like new! Even the inside was detailed. Thank you to everyone at Abra who helped to make this experience easy and pleasant. I will recommend Abra to anyone who needs repairs to their car. Thank you!
Excellent communication and efficiency. I can't really speak to the quality of the work as I just picked up the car yesterday but I have no reason to doubt it.
ABRA did a good job repairing my windshield . They also completed the job much sooner than I expected. I will definitely have ABRA perform any future repairs I may requite.
Everyone at Abra did an awesome job. They kept me posted on the status of my car and finished it when they said that it would be. Pete was great to work with and everything was wonderful on my car. Thank you
Everything looks great and i was not expecting the thorough inside and out cleaning that i received. Thanks!
Very professional and accurate with their estimate. The car looks excellent and it is an experience that I will share with others.
They went above and beyond what was necessary to get the car fixed in a timely manner.
ABRA Auto Body was great and very easy to work with. They did an amazing job repairing my car. They communicated through out the process and ouststanding quality of work. I appreciate their hard work and help through a stressful incident in being in an accident. Thank You !!
We were very pleased with the service that we received at Abra.
Great place, great service and great people!
I am very happy with the service and job each and every employee provided. It was very pleasant experience. Thank you ABRA.
They were efficient and did exactly what they said they would do! I was thrilled.
Work was completed as expected and within the projected timeframe. I found the care nicely detailed upon return.
A start to finish. Above and beyond every step of the way. Made a bad situation into the most pleasant experience. Matt, Mikah, Pete, Ron and Katie are a great team. From the updates to the clean car we picked up. Recommend recommend recommend
Super helpful and informative
Appreciated the beautiful wash as well the removal of the old tree sap. Five stars!!
Vehicle Make : Volkswagen
They did a very nice job and kept in contact with me almost everyday with phone calls and emails. Didn't have to worry about a thing
Peter and Katie are wonderful!!
Everyone was positive, helpful and professional. Thank you for making this repair and easy experience for me.
Pleasant staff. Work well done and I was kept up to date on my car's repair schedule. Thank you. Linda Briggs
Abra is a very professional business. The staff is experienced and personable.
Everyone did a great job you all are the best. I will always bring my cars to you.
Thanks for the timely and wonderful service.
Every single thing, from start to finish, was a 10. The personnel, the work on my vehicle and the time of completion were all top-notch. Thanks for everything.
I am bringing the vehicle in tomorrow to correct issues with the repair. This is quite an inconvenience and I am hopeful that it will be the last time I will need to return the vehicle.
All very well done from beginning to end. Everybody was very professional and pleasant. The only hiccup was knowing what my deductible was going to be. That got settled before i came to pick up my van.
Would definitely recommend to others and i'd come back for sure.
My car was complete in a timely manner. They did an amazing job. You can't even tell that someone rear-ended me! Another plus was my car was detailed and I couldn't be happier!
The team in St Charles was excellent from the minute I step into the office I was treated with professionalism and made to feel that my repair would be handled without any inconvenience to me and it was!
Great service and repairs were excellent. Peter Hollowed, General Manager was cordial and professional. "Great Job"
After my experiences with my local St. Charles ABRA facility, I can say I will not be returning and will not be recommending them. I'm not a pleased customer and will be taking my car to a different shop for any future business.
We will definitely use your company again.
Although my car did not get repaired I really appreciate all the time everyone spent with me answering my questions.
Thank you so much!! The updates made me feel like you cared and were working hard on my car!!
Micah and Katie did a very nice job...
Very professional deliver the vehicle very clean that was a nice surprise
Team completed the repairs ahead of expected schedule. Looks to be well done.
Very friendly place that takes pride in their work.
Everyone was courteous and professional through the whole process, and the job was done perfectly. I appreciated the open communication throughout. Thanks for everything.
Vehicle Make : Mitsubishi
I especially appreciated the direct updates and communication.
I was very happy with all aspects of your service.
I appreciate the updates I would receive about the work being done on my car. My car looks great. Thanks!
A perfect experience ,even the coffee was good ! Thanks very much. Bill
A great receptionist is very important. Thanks Katie!!
Thanks for detailing the car, in addition to fixing the damage.
Very friendly. Fast service.
Absolutely great body work in a timely manner. Outstanding team work in ordering parts and body work. Also, Katie did an excellent job dealing with insurance carriers as well as her customer service skills. We will definitely return to ABRA Auto Body and will also recommend for great work. Thanks.
Fast service and great work. Very happy.
The staff were very friendly and professional. My car looked like it was brand new again, which really helped the stress of being in an accident. I would highly recommend Abra St Charles!
This is my 2nd experience with Abra. Their professionalism, expertise, and work quality are top notch! I would HIGHLY recommend their work to anyone.
The job was done quickly and with care
Excellent customer service. Thank you for keeping us posted in the process. Great friendly people and our car looks great!
We liked that we were being updated through email on the progress of the repairs. Thank you for calling us and keeping us informed. Good job! Thanks:)
Efficient and great quality! I'm pleased with how thorough the employees were with paperwork.
For the most part I'm satisfied, would have preferred the space between the hood and the head lights was more consistent with equal gaps from left to right.
I have a new auto body shop I would go to again and refer anyone too. First class repairs and great people. My Vechile is just as good as brand new.
All staff I encountered were great to deal with. Everyone was helpful and polite.
Prompt service; coordination with Enterprise made it easy. the car looks great.
Great service, and a repaired, clean car.
Excellent customer service and quality work. I will definitely recommend this company!
Great experience! Thank you!
Vehicle Make : Volkswagen
When I need repair services I tell Allstate I want my car to go to ABBA. Excellent customer service
Looks better than it did before the accident, and I have no complaints. Thanks!
I appreciated the professionalism of your staff and the quick and well-done repair of my Enclave
Vehicle Make : Volkswagen
I went to Abra after a car accident by recommendation from my insurance company and I'm really glad I did. They were very accommodating and the repaairs were done really quickly. My car looks brand new.
every well run operation. friendly and take the time to explain the process and costs. No surprises
Attentive and hassle free. Great work and thank you.
Matt did a great job keeping me informed.
overall your service was v.good - the only problem I encountered was when I came to pick up my truck, they forgot to place my tonneau cover back on the truck - they had to look for it, found it, and placed it back on my truck.
excellent help from staff, timely and simple.
Everyone was really friendly, insurance wouldn't pay for a new bumper but the paint job brought the old one back to life. The woman at the front desk was also incredibly nice and even called enterprise for me to bring a car.
I really appreciated the communication
Appreciate the sense of urgency
Very professional and accommodating my small repair. Finished it a day early!
Excellent work. The updates on the repair progress were excellent as well. The repair time **** week was hard to believe.
Thanks to Katie and Micah.
Very friendly, professional, efficient, and organized from start to finish. The car looked great when the repairs were complete.
Everyone at Abra was extremely courteous and helpful. Nancy was amazing and went what I consider to be above and beyond what most companies do. She called my car rental company on my behalf and made sure I was taken care of, not just by her company, but the car rental company as well. Can't say enough about what a great experience crashing my car was! I would definitely recommend anyone go to this auto body shop.
I was amazed at the speed and efficiency of your staff. They even took care of a snafu caused by the insurance company without any issue. Very professional and courteous. i will definitely use ABRA St Charles again if I have any Auto Body or Auto Glass needs. Thank You!
The team at ABRA st Charles was great A++++++++ very good I will recommend my family and friends thanks again ????????
Job well done! Our vehicle was completed ahead of schedule and very professionally. We really appreciated the email updates.
Very good customer service
Explained process thoroughly
Helped with car rental
Would recommend to others
They were professional and kept me in the loop as the repair progressed. I will tell anyone needing work to contact them first.
Very nice people and great work at a reasonable price.
Amazing work!!! Greatly appreciated the quick turnaround. Will
Definitely recommend you to others!
Thanks! The car looks great! It was easy to work with your team.
good service and quick service
The work was doe quickly and well. The staff was helpful and pleasant. Thanks.
We have five people (and cars) and have used you guys the entire period you were Abra and before.
About at least 5 times (probably more) Service has always been excellent and convenient. Pass this on to all as it's the complete "team" that gets the job done!
The job was done quickly and with care. My car looks as I would have expected and hoped. The whole ABRA team was very good to me. Thank you!
Vehicle Make : Volkswagen
Thanks so much! Great customer service from the beginning to the end!! Thank you for making it easy and so quick too!
The courtesy and professionalism exhibited to me as a customer was very appreciated. The excellent craftsmanship performed on my damaged car was better than I ever expected, or imagined. The masterful job performed by these experienced craftsmen was a thing of sheer beauty. But what was even more remarkable were the constant current updates on the repair progress of my vehicle. In addition, the repair was completed two days earlier than the anticipated completion date. In summary, exceptional service in all areas!!
Great customer service. I appreciate the quick turnaround. I am extremely satisfied with all aspects of ABRA. Thanks.
Very happy with the service overall. Professional staff, great communication for the estimate, repair process and status during the repair. Katie and Matt were great.
Friendly and courteous people
On time completion of work
I highly recommend this location
I was amazed at how friendly everyone was at the shop. I was even more amazed that since I lived close by, my car was returned to my house upon my request and with two very friendly gentlemen. Truly a good experience in a world where we often have to argue for good service.
Katie and Mikah were very helpful with anything and everything I needed. They explained everything in detail and helped me work with the insurance company. I would definitely use them again. Thank you for making this experience very easy!
My local ABRA shop was professional and completed the job on time and beautifully
The staff was very welcoming and made the trauma and caution usually associated auto repair much less so. Everyone (Mica, Katie and Pete) made me feel like an friend even accommodating my transportation needs to and from service. The service was excellent and expedient from start to finish. This was a cash sale and I have never parted with my money so happily. The lifetime warranty is a definite plus. "A perfect 10!"
Thank you, ABRA!
The service at our Abra location was top notch. Your receptionist and other staff performed very well - were pleasant and informative. I was very pleasantly surprised to find the interior of my car well cleaned, a task I intended to do after the car was finished.
I will and already have highly recommended Abra to my friends.
Everyone was completely professional and always let me know what was going on with my truck. It was fantastic!
You finished ahead of schedule and the car looks like new!
Mica told me exactly what was to be done, how long it would take and helped me with the rental car. Anything was put into place smoothly and without a bump. His confidence made me feel at ease.
I was very impressed by the work, the time it took and
the professionalism of everyone I spoke with!
A sincere thanks to all of you. Elke
The lines of communication were open through the whole experience. I felt the explanation of what would need to be done was clear and concise. Everyone was great.
Vehicle Make : Volkswagen
Friendly, fast, quality. Painless experience.
Great job and excellant follow up
Vehicle Make : Volkswagen
The service was great. They were efficient and very accommodating. The car was done **** day sooner than quoted and was in excellent condition, repaired and clean. The staff was very respectful. I would definitely recommend. Thank you
Vehicle Make : Volkswagen
Very pleased with my service.
Our car was repaired perfectly and the people at ABRA are outstanding.
Vehicle Make : Volkswagen
Timely, friendly, courteous...would definitely use them again!
At tentative and timely. Would recommend to anyone needing auto body work
Thank you to everyone on your team! In some way I worked with 5 different people including Don in the glass division, you all helped me so much! I'm grateful thank you!
I thought these quick emails are a great way to stay in constant communication about what is going on.
Some of the worst communication from both the st.charles and carol stream locations. I had to contact BOTH dealerships myself to find out what was going on with my car. Despite being told I would hear from them with updates on several occasions.
You guys and gals were really good. I am very impressed. Accidents are not fun, but I almost want to say that it was fun working with you!
The guys at the st. Charles Abra were fantastic. From helping me through my estimate all the way through delivering the final product everything was done professionally and exceeded my very high standard. I was especially impressed with the paintless dent removal which, while also being affordable option, was done perfectly. Love the attention to detail in trying to go through every single spot on my car with me to satisfy my picky nature. I will recommend to everyone and continue bringing my car's back.
Excellent communication throughout the entire process. I am very happy with the appearance of my car. I would recommend ABRA for auto body repairs.
Very fast service with good quality
I went by to get an estimate, and they took my car in to do the body work. I got it back in 3 business days! Amazing service and an amazing job on my car!
Get service all around. Will recommend ABRA to everyone!
Very fast service and accurate appraisal. We would recommend your service
Every member of the team was excellent. They helped me through the process and made everything quick and painless.
They were very thorough and helpful with the repairs.
We are extremely pleased - very professional service and a great job on the car!
My car was repaired in record time -- less than one day!
They make you feel special and not just another customer
I do appreciate the repairs made to my car in a prompt and timely manner. What I did not appreciate is me having to call to get the estimate and pricing information when I was told I would be called. Also, the daily emails were great except they gave no real information. I was also told by my insurance company that my car would be returned to me freshly washed and vacuumed which it was not. All that said, my car looks great!