Everyone was courteous and professional through the whole process, and the job was done perfectly. I appreciated the open communication throughout. Thanks for everything.
Vehicle Make : Mitsubishi
I especially appreciated the direct updates and communication.
I was very happy with all aspects of your service.
I appreciate the updates I would receive about the work being done on my car. My car looks great. Thanks!
A perfect experience ,even the coffee was good ! Thanks very much. Bill
A great receptionist is very important. Thanks Katie!!
Thanks for detailing the car, in addition to fixing the damage.
Very friendly. Fast service.
Absolutely great body work in a timely manner. Outstanding team work in ordering parts and body work. Also, Katie did an excellent job dealing with insurance carriers as well as her customer service skills. We will definitely return to ABRA Auto Body and will also recommend for great work. Thanks.
Fast service and great work. Very happy.
The staff were very friendly and professional. My car looked like it was brand new again, which really helped the stress of being in an accident. I would highly recommend Abra St Charles!
This is my 2nd experience with Abra. Their professionalism, expertise, and work quality are top notch! I would HIGHLY recommend their work to anyone.
The job was done quickly and with care
Excellent customer service. Thank you for keeping us posted in the process. Great friendly people and our car looks great!
We liked that we were being updated through email on the progress of the repairs. Thank you for calling us and keeping us informed. Good job! Thanks:)
Efficient and great quality! I'm pleased with how thorough the employees were with paperwork.
For the most part I'm satisfied, would have preferred the space between the hood and the head lights was more consistent with equal gaps from left to right.
I have a new auto body shop I would go to again and refer anyone too. First class repairs and great people. My Vechile is just as good as brand new.
All staff I encountered were great to deal with. Everyone was helpful and polite.
Prompt service; coordination with Enterprise made it easy. the car looks great.
Great service, and a repaired, clean car.
Excellent customer service and quality work. I will definitely recommend this company!
Great experience! Thank you!
Vehicle Make : Volkswagen
When I need repair services I tell Allstate I want my car to go to ABBA. Excellent customer service
Looks better than it did before the accident, and I have no complaints. Thanks!
I appreciated the professionalism of your staff and the quick and well-done repair of my Enclave
Vehicle Make : Volkswagen
I went to Abra after a car accident by recommendation from my insurance company and I'm really glad I did. They were very accommodating and the repaairs were done really quickly. My car looks brand new.
every well run operation. friendly and take the time to explain the process and costs. No surprises
Attentive and hassle free. Great work and thank you.
Matt did a great job keeping me informed.
overall your service was v.good - the only problem I encountered was when I came to pick up my truck, they forgot to place my tonneau cover back on the truck - they had to look for it, found it, and placed it back on my truck.
excellent help from staff, timely and simple.
Everyone was really friendly, insurance wouldn't pay for a new bumper but the paint job brought the old one back to life. The woman at the front desk was also incredibly nice and even called enterprise for me to bring a car.
I really appreciated the communication
Appreciate the sense of urgency
Very professional and accommodating my small repair. Finished it a day early!
Excellent work. The updates on the repair progress were excellent as well. The repair time 1 week was hard to believe.
Thanks to Katie and Micah.
Very friendly, professional, efficient, and organized from start to finish. The car looked great when the repairs were complete.
Everyone at Abra was extremely courteous and helpful. Nancy was amazing and went what I consider to be above and beyond what most companies do. She called my car rental company on my behalf and made sure I was taken care of, not just by her company, but the car rental company as well. Can't say enough about what a great experience crashing my car was! I would definitely recommend anyone go to this auto body shop.
I was amazed at the speed and efficiency of your staff. They even took care of a snafu caused by the insurance company without any issue. Very professional and courteous. i will definitely use ABRA St Charles again if I have any Auto Body or Auto Glass needs. Thank You!
The team at ABRA st Charles was great A++++++++ very good I will recommend my family and friends thanks again ????????
Job well done! Our vehicle was completed ahead of schedule and very professionally. We really appreciated the email updates.
Very good customer service
Explained process thoroughly
Helped with car rental
Would recommend to others
They were professional and kept me in the loop as the repair progressed. I will tell anyone needing work to contact them first.
Very nice people and great work at a reasonable price.
Amazing work!!! Greatly appreciated the quick turnaround. Will
Definitely recommend you to others!
Thanks! The car looks great! It was easy to work with your team.
good service and quick service
The work was doe quickly and well. The staff was helpful and pleasant. Thanks.
We have five people (and cars) and have used you guys the entire period you were Abra and before.
About at least 5 times (probably more) Service has always been excellent and convenient. Pass this on to all as it's the complete "team" that gets the job done!
The job was done quickly and with care. My car looks as I would have expected and hoped. The whole ABRA team was very good to me. Thank you!
Vehicle Make : Volkswagen
Thanks so much! Great customer service from the beginning to the end!! Thank you for making it easy and so quick too!
The courtesy and professionalism exhibited to me as a customer was very appreciated. The excellent craftsmanship performed on my damaged car was better than I ever expected, or imagined. The masterful job performed by these experienced craftsmen was a thing of sheer beauty. But what was even more remarkable were the constant current updates on the repair progress of my vehicle. In addition, the repair was completed two days earlier than the anticipated completion date. In summary, exceptional service in all areas!!
Great customer service. I appreciate the quick turnaround. I am extremely satisfied with all aspects of ABRA. Thanks.
Very happy with the service overall. Professional staff, great communication for the estimate, repair process and status during the repair. Katie and Matt were great.
Friendly and courteous people
On time completion of work
I highly recommend this location
I was amazed at how friendly everyone was at the shop. I was even more amazed that since I lived close by, my car was returned to my house upon my request and with two very friendly gentlemen. Truly a good experience in a world where we often have to argue for good service.
Katie and Mikah were very helpful with anything and everything I needed. They explained everything in detail and helped me work with the insurance company. I would definitely use them again. Thank you for making this experience very easy!
My local ABRA shop was professional and completed the job on time and beautifully
The staff was very welcoming and made the trauma and caution usually associated auto repair much less so. Everyone (Mica, Katie and Pete) made me feel like an friend even accommodating my transportation needs to and from service. The service was excellent and expedient from start to finish. This was a cash sale and I have never parted with my money so happily. The lifetime warranty is a definite plus. "A perfect 10!"
Thank you, ABRA!
The service at our Abra location was top notch. Your receptionist and other staff performed very well - were pleasant and informative. I was very pleasantly surprised to find the interior of my car well cleaned, a task I intended to do after the car was finished.
I will and already have highly recommended Abra to my friends.
Everyone was completely professional and always let me know what was going on with my truck. It was fantastic!
You finished ahead of schedule and the car looks like new!
Mica told me exactly what was to be done, how long it would take and helped me with the rental car. Anything was put into place smoothly and without a bump. His confidence made me feel at ease.
I was very impressed by the work, the time it took and
the professionalism of everyone I spoke with!
A sincere thanks to all of you. Elke
The lines of communication were open through the whole experience. I felt the explanation of what would need to be done was clear and concise. Everyone was great.
Vehicle Make : Volkswagen
Friendly, fast, quality. Painless experience.
Great job and excellant follow up
Vehicle Make : Volkswagen
The service was great. They were efficient and very accommodating. The car was done 1 day sooner than quoted and was in excellent condition, repaired and clean. The staff was very respectful. I would definitely recommend. Thank you
Vehicle Make : Volkswagen
Very pleased with my service.
Our car was repaired perfectly and the people at ABRA are outstanding.
Vehicle Make : Volkswagen
Timely, friendly, courteous...would definitely use them again!
At tentative and timely. Would recommend to anyone needing auto body work
Thank you to everyone on your team! In some way I worked with 5 different people including Don in the glass division, you all helped me so much! I'm grateful thank you!
I thought these quick emails are a great way to stay in constant communication about what is going on.
Some of the worst communication from both the st.charles and carol stream locations. I had to contact BOTH dealerships myself to find out what was going on with my car. Despite being told I would hear from them with updates on several occasions.
You guys and gals were really good. I am very impressed. Accidents are not fun, but I almost want to say that it was fun working with you!
The guys at the st. Charles Abra were fantastic. From helping me through my estimate all the way through delivering the final product everything was done professionally and exceeded my very high standard. I was especially impressed with the paintless dent removal which, while also being affordable option, was done perfectly. Love the attention to detail in trying to go through every single spot on my car with me to satisfy my picky nature. I will recommend to everyone and continue bringing my car's back.
Excellent communication throughout the entire process. I am very happy with the appearance of my car. I would recommend ABRA for auto body repairs.
Very fast service with good quality
I went by to get an estimate, and they took my car in to do the body work. I got it back in 3 business days! Amazing service and an amazing job on my car!
Get service all around. Will recommend ABRA to everyone!
Very fast service and accurate appraisal. We would recommend your service
Every member of the team was excellent. They helped me through the process and made everything quick and painless.
They were very thorough and helpful with the repairs.
We are extremely pleased - very professional service and a great job on the car!
My car was repaired in record time -- less than one day!
They make you feel special and not just another customer
I do appreciate the repairs made to my car in a prompt and timely manner. What I did not appreciate is me having to call to get the estimate and pricing information when I was told I would be called. Also, the daily emails were great except they gave no real information. I was also told by my insurance company that my car would be returned to me freshly washed and vacuumed which it was not. All that said, my car looks great!
All the materials were ordered ahead of time, so work completion was expedited
Job was done in timely manner. Paint job looks great. They even washed my car.
You guys do a great job! Second time coming to ABRA and couldn't be happier!
Thank you to everyone at Abra Elgin.
Outstanding customer service.
My only complaint is that I said my name is Michele and not Brian several times but I keep getting emails addressing Brian. All the forms that I filled out at the shop today had my name on them. But I keep being addressed an an ex husband.
Other than that, everyone at the St. Charles location were great!
Walking into the office space in St. Charles was quite impressive with your use of space, a classy office. Your staff, all with whom I had contact were both very personable and professional. I enjoyed the short time I spent with them.
As a former fleet administrator for a major corporation, I was impressed with the service all up and down the line. Thanks to Mikah and the whole crew. He even brought our personal snd separate job (I.e., uninsured) in under estimate!
Amazing customer service. Friendly honest staff, super communication. Outstanding. I wish all businesses treated us like Abra. Thank you
Great communications fast service
Unfortunately I am a repeat customer at ABRA. The quality of their work and the professionalism of their staff keeps me coming back.
All the employees were friendly and professional. They had me feel Ike a valued customer. I was happy with the repair and will recommend ABRA to others.
Timely, and quality work!
appreciated getting updates by e-mail & phone
My second experience with Abra! So you had to go and do a perfect job in less than 8 hours. I guess you did not realize that my loaner was a Challenger, Shaker 0687...Hemi powered!
Excellent job! The paint was spot on. The car drives great. The detail job makes the car look brand new.
Great experience! Was extremely satisfied.
I received superior service once again!
They were fantastic. I had paint transfer from entering my garage. The technician, I think Mike, checked it did the estimate and asked if he could take 15 min to buff out the paint- he didn't want me to drive around with all that paint on my car. Incredible! They had me done in two days. And gave me a great deal cleaning up surface scratches an touching up some other areas.
Such a great experience.
I'll bring my 86 Mercedes 560 SLS in the spring to see what you can do to improve it. I am now a huge fan of Abra on Dukane.
Pete, the GM, and the entire staff of ABRA is first class. Throughout the process, you are continually updated on status and when I picked up my vehicle looking so pretty again it was such a comfort with the stress and difficulty of my accident. I cannot recommend them enough from the experience they offered from Katie at the front desk to Matt, Pete and the entire group! Thank you.
My jeep looked great, ABRA team did fantastic job!
I was very pleased with Abra in St Charles. Your customer service from everyone was excellent. My car was finished in two and half days and they did an awesome job! I will definitely recommend them to others, and we will definitely be back!
Excellent job everyone! My Jeep looks great! Everyone was friendly, responsive, and very professional! Thank you!
I selected ABRA to have my car fixed really based on a list of other auto body company. You surpassed my expectations. Rick and Mikah were very responsive and communicative through out the entire process. Thank you.
I would recommend this group anytime. Nice work
The team worked with a third party to get payment while working with me to be sure I was satisfied with the job. They obviously do this stuff all the time. I thought there would b an issue but there wasn't. Kudos to ABRA for not only doing great work but doing it hassle free.
The repairs looked great! I loved the new car feel when I picked it up. It was spotless inside and out. Thanks for a job well done!
seems your system is well orchestrated! We were kept appraised through each phase of the repairs and that in itself was greatly appreciated. All your people up front were very good at engaging the customers- Peter and Matt(?) carefully and clearly walked us through the process of receiving our damaged vehicle and delivering the completed repaired same. Well done all! Thanks so much, Kevin & Terry Fennell
Great job by the team! Quick reaction on phase 2 of the project makes for a happy customer.
It was done quickly and efficiently. Everyone was pleasant and professional. Thank you!
Very pleasant experience, quick repairs, very helpful with the rent-a-car. Will use ABRA again.
Vehicle Make : Volkswagen
Fast great service
took 2 weeks to repair a not so big job
I was very satisfied with the service from Abra. The customer service was excellent and my car was repaired very quickly! I would definitely recommend Abra to others.
Car looks like new! Really liked being updated on the progress and fast service. Having the car cleaned inside and out and tires scrubbed was an unexpected extra bonus. Thank you!
VERY SATISFIED E. MULCAHY
My experience with ABRA was very positive. If I need bodywork done in the future, they will be my service provider of choice.
It was nice to get my car back earlier than expected (although I loved the rental car!) and to have my car back so clean. I really appreciated you taking out the extra bumps for so little and would definately recommend you to my friends and come back again. Thank you for doing such a good job.
This is now the 3rd time my truck has been to Abra for repairs and as usual, they did an excellent job!
Great service from start to end of process.
Very professional. Kept me informed. Done on time and appears to do great work.
Great work, met my needs for repair to head to Florida!
Job done well, great customer service !!!!!
Sorry. Your invite to this site was limited to one question.
I am actually more than completely satisfied. I cannot believe how quickly the work was done, and how well they communicated with me throughout the whole process. Thank you so much!
Everyone was very friendly!
The OEM part that was put on my vehicle was scratched and although I appreciate the technician who worked on my vehicle pointing it out, it was done AFTER the part was put on my vehicle and I was given the choice of sending it back and ordering a new one. At that point, it was not worth the hassle. I would have liked to have the part inspected upon arrival and having the scratches identified on the part prior to my arrival. In addition, after the car was cleaned and after I had asked both the estimator and the technicians about any further damage and they all said no, there are clearly visible scratches in the door.
Excellent work and customer service, my car was ready on time and the staff helped me arrange my car pick up. Huge thank you to miss Katie and Micah! Will be back if I ever need an auto body repair. Hopefully not... Knock on wood!
When a delay occurred I was not informed of the needed extra day until I happen to call in to check the status of my car. On Friday, again, I was not informed of my car's repair expected completion time until I called in. An email arrived at 10:30PM informing me my car was ready.
They were very timely! Only had the car in there 3 days!
Quick and easy check in and out. Thanks
The staff was great. My car looks wonderful.
Will return if needed, car just shines!
Excellent customer service and communication, pleasant to work with. Thank you, we will be back.
Thank you for fast and perfect work!
Superior level of communication. Matt and Katie were great.
My repair was handled with courtesy and very professionally.
Everyone was very helpful and professional. Work was completed on time and timely updates were given as promised.
All in all a very pleasant experience. I would definitely recommend!
Very nice and friendly. Explained the process well.
I'm very satisfied with the repair done on my van.
Thank you, Scott
The interior of my truck was trashed. Your glass company you use should cary a ladder with them and not stand all over the interior. Maybe even wipe the dash off. Some people take care of their vehicles and it should be in the same condition that it was when it left in.
Pete Hollowed was a pleasure to work with. The young lady at the front desk who organized the paper work was very pleasant and professional. I have never been in a body shop that is as clean and well appointed as the office area. I can only imagine that the work area is equally as clean and well organized. Last, and most important, the work was done quickly and perfectly. If I have an opportunity, I will recommend you with confidence.
Professional, kept me informed, great job
Just wanted to thank your staff for the help they provided for myself. Ride home and drop off at my house, really do appreciate the extra care.
Very fast and efficient work. Looks brand new. I would recommend anyone to go here. Thanks for great service!
Jobs done well, but there was problem with parts.
I had appointment 3 weeks before bring in my car for repair, but you couldn't finish the job on time as promised. That is a little disappointment Thanks
Job was done professionally and up to the highest standard I could expect.
From beginning to end, Pete, Katy and the rest of the team made my Abra experience a very positive one. Pete patiently explained the options and procedure to me and when my car was in the shop, I was updated regularly so I never needed to make a call to get information. The job was completed beautifully and my car looked better, inside and out, than when I brought it in. Excellent service! I would recommend this shop to anyone who needs their vehicle repaired!!!
Unfortunately I do not looking forward to any auto body work for my vehicles however, the ABRA staff located in St Charles,IL goes above and beyond the customer service experience. This really helps in the very painful process of getting vehicle repaired from unplanned vehicle damages. Another special thanks to Kathleen Kati for the great customer service experience from start to finish. Just and outstanding employee who definitely takes her job serious and knows how to be sensitive to customers accidents however, able to provide immediate initial relief that ABRA will take care of everything from rental vehicles, daily updates and completion.
The staff was wonderful to work with. They quoted me a price and stayed within that price. My car was done when they told me. Thank you to Abra Auto Body & Glass for a wonderful experience.
Friendly, honest, professional
Done well really smooth, along with the car rental
Great job. Very professional. Delivered as promised. Thanks for the great service .
Top notch service from everyone that I encountered.
Great job, I like how they also vacuumed my car! Nice touch, great job.
There were lots of smudges on glass on the inside of the car
The communication between ABRA (Katy and Peter) and myself was excellent. They kept me informed as needed until repair was complete.
The Abra Team was so helpful in informing me about the progress of my car. I am very pleased with the care and dedication that was taken to ensure that my car and I were taken care of.
Great customer service! Everyone was so pleasant, informative and helpful! If I ever need car repairs done again, I will absolutely come back!
The customer service was top notch. My truck looks great and I cannot tell you how much I appreciate not only the detailing of the interior, but the delivery of the vehicle to my house while I was out of town. I would recommend Abra to anyone who needs professional work done to their vehicle.
kept me updated with most recent updates about the work done
Pleasant ,courteous atmosphere and service. Professional approach and quick turnaround service. Coordinated well with insurance company. We're satisfied with well done job.
Everyone was friendly and efficient.
Communicative. Excellent work.
Vehicle Make : Volkswagen
thank you for being fast
Overall, great job on buffing out the scratches on my hood! It shines like it is new!
The folks at St. Charles Abra were courteous and performed a wonderful job. They told me they could do the job in two days and fulfilled their commitment. Thanks
Great job! Very quick on getting the work done. Katie offers exceptional customer service.
Everyone at both Algonquin and St Charles were very helpful and professional. My car was finished faster than I expected and looks great!
Katie and Matt went above and beyond in helping me with the issues I had with my car. They had excellent communication with me throughout the entire process and made me feel very comfortable. I would highly recommend Abra to anyone that would need service.
Coordinated everything for me and made it easy for me. Thank you
Vehicle Make : Volkswagen
Great job, very thorough and professional.
good job gentlemen. keep up the good work
I greatly appreciate the Professional Service that I received in every aspect of the repair of my car at ABRA Auto Body & Glass of St. Charles. From the time I entered the shop with my car until they handed me the keys upon completion, I was impressed with their assistance, continued communication, and timely service. Every member of the repair team was extremely helpful and knowledgeable. AND, the repairs look great! Thank You.
Everyone was very polite, friendly and helpful. All the people I talked with at ABRA were efficient and informative. I never felt concerned that my car would be anything but well cared for. The work was exemplary and I am very happy with the completed work. Thank you ABRA
Everyone was very friendly and helpful. Katie was very efficient when I called with questions. She was very thorough when I picked up my car. Thank you to all!
YES; Your St Charles Team did 110%, especially Mika (sp?)' Katy, (at the Front Desk), and Pete or is it Peter Sincerely, Tom Larson
I will go into much more detail on a consumer website. None of the work I asked to be done was done. The car was in the shop for more than a week for repairs that should have taken a couple of days. I will notify my insurance company.