The communication was exceptional
Thank you for the work on the car which resulted in a fantastic-looking job on the car.
I was very pleased with the whole process. I will definitely be referring anyone who needs body work done.
The Staff was very friendly and helpful . They explained what' was going to be done to repair the car. The text messages kept you up to date during the entire process. The repair was done quickly and turned out great!
I was very pleased with my experience with ABRA. My son's truck needed an extensive amount of work to repair the damage done in his accident. ABRA was very good about keeping me updated on the progress of the repairs, and were very pleasant to deal with. My experience was better than I would have expected.
Everyone was so nice and helpful and was very patient with the whole process
I would use them again and recommend them to others.
As always a pleasant experience with courteous and competent people
Everyone was very friendly and easy to talk too. You did a great job at explaining what needed to be fixed and how you were going to complete it. I was very empressed by your swift plan of action and how quickly you were able to repair my car. Thank-you
Love you guys! Would recommend you anytime and would choose you over Gerber here in Naperville now that we know you are here! Thank you!!!
Loves those guys, the best service ever!
Great service!!thank you!
Very please with the quality of their work. Fast repairs.
Great communication and friendly service!
Clean place, fast service, friendly stuff
everyone was pleasant and professional.
I was very impressed with the professionalism, organization, and quickness of service! It is apparent that there is dedication to the customer service side of this shop, from every angle- from check in, checking in the car, keeping the client updated and comfortable, to check out service. I really appreciated that when I had trouble with making my reservation (user error, not app issue) on the Geico app that they immediately were on it when I got there and got a request in and a car was there for me within the half hour! It was a great addition to what is obviously normal protocol. We will definitely be bringing our other vehicle in to this shop, as well as continually bringing the car back in that was worked on this time when needed.
Everyone was very professional and friendly. Will definitely recommend ABRA!
Just would like to say thank Abra from the fantastic job. I was devastated at the fact that my car was involved in a hit and run while it was parked, Abra promised me they would have my car looking almost good as new and they did just that! My car looked just amazing compared to the way I brought it in. Thanks for making sure I had a rental car in the meantime you guys were fixing my car. Never ever a shop that has ever done that.
I was very impressed with the smooth process from beginning to end in my repair experience.
The entire team at ABRA was amazing! Not only were they professional and courteous but so extremely kind. The follow up throughout the process was fantastic and they made sure every detail was taken care of, down to having my car vacuumed when I picked her up! Thank you for a great experience!
Very thorough and helpful. Great work and communication through the entire process. Very pleased.
Very friends staff. Best car service I've had.
Very please would recommend you to anyone. Thank you for a job well done.
Everyone was very professional and the communication was excellent. The repairs were done accurately and efficiently.
My truck was in your shop to have the front bumper repaired. I gave the shop one of the tow hooks that fell off when the bumper was damaged. I was later informed that the tow hooks had to be replaced because the trim which need to be replaced was included as a kit with the tow hooks. After the repairs were completed I asked for the original tow hooks to be returned and was told that they had been discarded and that I should have told the shop I wanted to have them returned. I was not told up front that they would be discarded but when I asked for them to be returned I was told that I should have asked for them before the job was done.
Excellent work by excellent staff!!
Thank you so much for the great work you did on my car. This has been the best experience I have had to date for car repairs! I would highly recommend you!
Great customer service and very friendly
I was very impressed with ABRA. Everyone was ready for me, we walked the car, Devin was particularly helpful to make sure I understood everything that was going on with my car. I would highly recommend this company for any vehicle repairs or body work.
The process was incredibly easy and my vehicle looked beautiful when I picked it up
I'm very satisfied with the workmanship!
You can't even tell there was ever an isdue!
The car looks better then it did before it was in the accident.
Thank you for sweeping the interior that was a nice surprise the service and updates were great
Vehicle Make : Mini Cooper
I was blown away at the turnaround. On top of that you guys cleaned out the inside of my car! Thanks for the great work.
Absolutely the best!!! I would recommend ABRA to everyone!! ????????
Abra keeps you informed on your vehicle status. Very satisfied.
Knowledgeable and very thorough.
Finally a body shop that found the problem and fixed it.
Vehicle Make : Volkswagen
I was not told that non oem parts would be used. I am not happy with that.
Devin took care of my jeep when I brought it in. He was awesome through out the entire process!!
Very impressed! Thank you so much, my jeep looks fantastic and excellent service.
I have never been treated so nice-- Kudos to all!
Vehicle Make : Mitsubishi
0 complaints! Job well done :)
We were referred to you by AMICA and plan to make clear to that company that they made a first rate choice.
Great job with everything.
Don't feel as if car was repaired properly going having agent check it out car was rushed and it shows that in the work that was done will never bring another car there ever again very unsatisfied term is blemishes in paint and dent still at door trilingual that want fixed car is orange peeled cause wasn't wet sanded and buffed when done also a dent right by door edge wa fed some **** when picking it up also makes me wonder what I'm not seeing techs don't care about the quality of work and it shows either way it will be fixed right by you or another shop and I'll give you the bill shawn 2001 scion xd relevate series 3.0
Excellent job. Very friendly staff. Quick turn around on the repair. Overall a very pleasant experience.
Above and beyond... Done in a timely manner, kept me informed, and the work was exemplary. The detailing done on my car after the work was completed was icing on the cake, unexpected, and a nice surprise. Thank you for exceeding my expectations; it's so unusual for a company to go the extra mile.
Well done, ABRA!! I'm telling everyone about your service!
Shop went above and beyond to make sure that my vehicle was competed to my satisfaction.
Friendly staff, quality work, done quickly. I was kept well informed of the status of the job.
My car was still damaged after the repair. What the heck abra.
There is a very aggressive chemical smell inside the car. I don't know if it's from the paint or not, but I've been trying to air the car out and still can't get rid of it.
I will highly recommend your service to anyone in need of auto body work. It's a one stop shop and you guys take care of everything. You were all so kind and went above and beyond to keep me informed and to make sure that it was a pleasurable experience considering the circumstances of my car being wrecked. Thanks????
My car looks amazing! They called daily as well as texted the status of the repairs to my car.
I really liked being updated on what was happening. Also was very pleased to get my car back so quickly.
Excellent Service.. Proactive , respectful staff.. Car is back to its pre- accident condition , if not better.. Im grateful to ABRA staff service, and I would recommend it to everyone.. Thank you.
My repair looked great and my truck was nice and clean. You all did a great job and I will defiantly return.
I loved getting the txt messages
Fast and efficient comes to mind. Quality workmanship and excellent customer service a true trait. On a scale of one to ten, I rate ABRA a twenty.
The people were very nice, gave me updates of the progress on my vehicle And it was completed in a timely manner. If I ever need work again I will use Abra collisio I was very satisfied
Everyone was so nice and I really appreciated the text and phone calls to update me about my vehicle. They went above and beyond to make me feel comfortable.
Very knowledgeable, courteous, and professional. Appreciated the daily follow up.
Awesome customer service and amazing repair job!
This place is simply one of the best places I've ever been to when it comes to auto body repairs. Even though I've only been here once, that was enough for me to be a customer for life. The customer service is just awesome! Thank you, ABRA.
Keep up the great work !!
Vehicle Make : Volkswagen
Courteous, professional team. Glad to have had them repair my car.
Very happy with the body work and service.
Took almost 3 weeks for a job that was quoted 4 days along with getting it back today and not all parts were installed along with lights being replaced and not matching others
Vehicle Make : Volkswagen
Great work and very professional. Thanks again.
Everything went smooth and I always felt confident in the repairs. I loved the fact my truck looked like it had been detailed. Great surprise and satisfaction. Thank you.
I liked the daily updates and the cute txt messages. Thanks for a job done well
Very nice and friendly staff..My car was completely fixed in 1 1/2 day's and looks good as new! Exceeded my expectations! Thank you!
The staff took the time to explain my repair work to me. They communicated frequently and clearly through the process. I would highly recommend them to others . Thank you, Nancy Harper
Completely satisfied with the services from ABRA. Was impressed with the continued updates on my repairs. Employees were extremely friendly. VERY happy with the repairs.
Loved the service. Great job.
I really liked that I got a personal update everyday and I also got a follow up text.
For the time I dropped my car off to picking it up was perfect service customer service and my car looks awesome. Very impressed. I was given updates thru the whole time it was being repaired. Ten star service !
Best customer service I have seen
Am very happy with the outstanding service I received and the repairs on my vehicle are also top grade.
I would definitely recommend.
I received excellent service from them.
Incredibly fast and excellent job.
You guys were very helpful and kept me up to date on my vehicle. Also very friendly!
Great communication! I love the daily calls and texts. Super smooth process and very customer oriented. I also love the car wash and vacuum. I will be back for sure!!
I am completely satisfied with my experience and the repairs done to my vehicle. I would recommend ABRA to anyone in need of auto repairs.
Great service. Especially the communication. Your people do excellent work!
I am very satisfied and happy with Abra. Everyone is so nice and I really appreciate how often I am updated regarding the progress of the work being done on my vehicle. Abra has repaired my car twice and never have I been disappointed. Whenever I may need work done on my car, Abra will be the place.
We were extremely happy with the work done on the car and with the effort put out by ABRA to keep us informed on progress and any issues that came up.
Phenomenal job! And very efficiently too!
Appreciate the way you kept me informed all along the way.
Very nice staff, kept me updated as often as possible, and very good job explaining everything.
Great job! Vacuuming my van out was a HUGE delighted! Way to go above and beyond!
Abra Auto Body and Glass went beyond to meet our truck's need. Thanks for your excellent jobs.
Fast and friendly, great experience! Thanks for getting my car back to me so quickly!
On a scale of 1-10 (10 being the best)....they were a 100!! I work in a service industry, Abra in Mishawaka provided the best customer service I have ever received. My car looks great too!! I wi be sharing my experience with friends and family????????????????
Competence with courtesy. Timely updates. All around pleasant experience
It was the best auto body experience I have ever had
Very impressive. The work is beautiful, the process very efficient, and the service was extraordinary. I will be back if I ever need more body work.
I felt like I was taking care of very well here with them! They took care of all my worries and needs! Thank u for the EXCELLENT service!
Communication was outstanding! No matter who I spoke to, in person or on the phone, they were always pleasant any professional...
I found this to be an an amazingly simple and agreeable experience. I almost begged to fill out a survey. The front office personnel were genuinely warm and engaging, it was a pleasure talking to them. The paperwork was simple. I was impressed that I received daily phone and text updates. And gosh the car looks better than ever. Better than new. Also, the Geico adjuster was pretty amazing too. Hope I get a survey from them
Great people and service! Love their work! Great job guys and thank you for everything!
I'm very impressed with your service. My vehicle was completed ahead of schedule and was even cleaned inside and out.
Unbelievable customer service. This is a top of the line Body Shop I would have no worries to ever bring a car here again. Fast and professional completely pleased
Excellent experience. Thanks for everything!
The group at Abra (Tim especially) did an excellent job of explaining the process and keeping me informed of the progress made along the way. The estimate was spot on and they were able to complete repairs in a week. My SUV looks as good as it did before the accident and I highly recommend Abra.
Customer service was outstanding and the work they did on my car was great!! Fantastic job all around by abra auto and body!
The entire group at ABRA was great!!! They turned an accident into a positive experience for me. Tim was wonderful and they did a great job repairing my car. I feel really good about the whole situation now. Wish more companies had the same positive Customer Service as ABRA!
I would recommend them in a heartbeat.
From the beginning I was enformed of my damages and what it would cost. Then every step of the repair process I was kept in the loop. Thank you very much.
The entire process was handled in a timely fashion and the concept of the insurance, rental car and body shop being centalized in one location was great idea. I was satisifed and the quality of work was excellent ????
The crew at Abra auto body did a great job on my f150 and didn't settle for anything less then perfect. Thank you so much!
They did a great job and I'm a timely manor
Wonderful updates from extremely pleasant people. The text messages were unnecessary paired with the calls and they did not seem very accurate. Overall great company.
They did a great job both on my vehicle , and keeping me up to date on the progress of the repairs from start to finish . I'm very happy with the repairs
Thanks for another job well done!
Did great work. Appreciated the daily calls to update me on the progress of the repair.
Loved the updates everyday! And the fast service!
Everyone was great to work with my car looks great the employees are fantastic
Absokutely seamless, great work, so glad USAA recommended you
Professional and kept there word
im very very happy with the work you all did on my car an I will tell any one who need body work on they car Abra is the place to go to for your money worth an I want to thank you guy for a well done job keep up the good work an the paint job is like it never been hit thank you all again
Thank you. I was very impressed with the communication. My favorite text was the cheesy one saying,"Your car is happy here because we are taking good care of it until it gets to come home." Very cheesy but somehow comforting.
Excellent job and done very timely! Will recommend to friends for any problems they come up to. Thanks for your help!
Easiest car repair we've ever had done. Quick. Courteous. Fantastic work.
Everyone was very friendly and honest. I highly recommend this place to everyone!
I think they did awesome. I love that they kept me updated the whole time my car was being worked on.
a plus, thanks for getting my car back to me super quick!
The car looks great and I got it back quicker than I thought I would! Nice job! Thank you!
Not only did they do the necessary work, they went above and beyond by cleaning the interior as well. It was a delightful surprise.
I couldn't have been happier with the service. Everyone was very friendly and made me feel welcome. The whole process was convenient and quick and they went above an beyond to please me. I got calls regarding the progress of the repairs daily. I would recommend them to anyone.
Like the work you guys do there!
Great customer service. The work on our vehicle was exceptional
Ty wonderful job great experience
They did an awesome job and it didn't take to long
The turnaround was fantastic and the paint work was very well done. Thank you
Thanks for great job I will tell my friend and family about how great job you done .thanks again .
My truck looks good as new, employees were awesome and the repairs were done quickly. I highly recommend ABRA!!
Very competent, professional, courteous and informative
Looked better than when i drove it off the car lot
Fast service and great quality work! We are very happy!
We were very pleased with the quality of the work and how fast we got our car back. Everyone there were very friendly and kept us informed on the progress of our car
You all did an amazing job and I am thoroughly impressed with your customer service!
Best Staff Ever!!! And they work they did in a timely manner. Amazing
Everything and everybody went above and beyond my expectations
Great service and very fast. I would recommend all my friends and family take there vehicle to you
Courteous, professional and friendly. The work was outstanding.
When I saw how good my car looked I was almost glad I had an accident.
They were nice and took very good care of my husband,and me I WILL come back you guys will be my first choice number 1 thank you my truck look great
Great notification, and service
I was very satisfied with the repair on my bumper and in a timley major. Judy Cowles
The ENTIRE STAFF at Abra are absolutely refreshing to deal with. This is my 2nd time utilizing their serves and again, I am Completely Satisfied!!!! I recommend them to any of my friends that needs the services that is offered at Abra! Great job!!!
Everyone was very friendly & professional. You made it a good experience.
They were very kind and answered all of my questions. It was nice that my rental car was already there and I didn't have to coordinate a ride with someone else. I loved that they kept me informed throughout the process as well. Overall, it was great!
While I was picking up my car, Devin was walking me around it so I could see everything that was done. Devin told me about the survey I would be receiving regarding my satisfaction and then asked me to give him a 10 because a 9 is a fail. The way he handled the situation negated my whole experience.
My husband and I are extremely satisfied with the work that was done on our car. It looked like nothing had ever happened to it and the work was completed in a timely manner. We were informed every day of what was going on with it. We will definitely be bringing our vehicles to ABRA if need be in the future. Thank you ABRA!
It was quality work and the daily updates on my car was awesome
Appreciated your attention to detail and consistent updates on the work progress made along the way.
Quality work and excellent service.
I'm extremely satisfied with my experience with ABRA. They did a great job on my car as well as keeping me up to date as to what exactly they were doing on a daily basis. It really wasn't necessary, but was very much appreciated. It was so awesome to have the guesswork taken out of the equation. I would very much recommend them to anyone and would go to them again without any reservation at all.
This was by far the best experience I have ever had with an insurance company and a repair shop. I am truly impressed with the professional ability and the attitude that I received. Thank you for the best job anyone could ever expect.
They got my jeep in early and had it done quicker then scheduled. I was impressed. In the event somthing happens again will.definitely use them.
Vehicle Make : Range Rover
Everyone there I dealt with took super care of me and truly had my best interest.
The people were great - polite. However your software used to verify personal checks leaves much to be desired. Both my checking accounts have balances well over 5000 dollars each yet your check cashing software verification would not allow me to pay by check Very frustrating to your customers. Even with my bank on the phone talking to your team there was no procedure to allow my checks to be used. 250 deductible check
Great job! My vehicle was fixed fast and looked great! No complaints here.
I was told to come and pick up the vehicle. Upon arriving I was told I have to come back and wait for the vehicle to be completed. I am frustrated that they did not just keep the vehicle the additional day.
Did an awesome job! From customer service to
repairs that were done! Thank you!
Very nice staff! Will mos Def recommend them to family and friends.thank you for keeping me well informed about my car.you guys are awesome!
Im very satisfied. I rate you guys a 10 out of 10
Thank Tim and Brandy. For me.
After further inspection there are a few knicks that srull need attention. We can bring the truck back, please let me know when it is convenient??
The team there is absolutely Awesome!! So appreciative of the professionalism and the level of comfort I was given about leaving my baby in their care. Thanks again!
They were very professional and courteous. They kept me informed every step of the way. The work they did was excellent, I'm very happy with all they did
I was impress with the srrvice
Thanks for cleaning the interior
Thanks for your AMAZING repair work! I appreciated the daily updates and your genuine care! I'd recommend Abra to anyone in a heartbeat!
Very professional and informative throughout the process!!
Vehicle Make : Mitsubishi
Satisfied with final repair, but would have liked this level of attention the first time. I believe Abra repainted 6 times. I appreciate the fact that they stuck with it to get it right.
It was super easy to have the car fixed. I usually deal with a company in Plymouth but I will recommend ABRA to all my friends.