The customer service provided by Steve was beyond compare! Timely, polite and attentive to questions and concerns, the superior service was greatly appreciated.
I was well taken care of. You did a great job. I love the way you even clean my van. I would definitely advise my friends and family about your services.
Thank you again.
Great communication and customer service!! Loved the experience
Great service with a very friendly and helpful staff!
The crew and management were very professional and kept me informed throughout the repair process. The finished job is top quality from the appearance of the car and I'm very pleased!!
Great job. Timely and well done. Thank you.
I wish they would have quoted a price of a scratch on my car that wasn't a part of the accident perhaps I would have that repaired as well.
Very efficient and easy to work with. Did a great job!
Very professional and courteous staff, quick service, and car was spotless when I picked it up.
Excellent customer service, car looks great
The staff was very helpful and professional.
Vehicle Make : Mitsubishi
My cars electrical is now not working, dashboard won't light up or my fog lights won't turn on. They broke a door clip and didn't fix it. They left larger male boot print on backseat. Steering my car is super hard now making it hard to turn. Completely passed about them saying my car was done and for us to pick it up when it was obviously not ready, now I have to wait for tomorrow to go back in to get it fixed. Which is nearly impossible with a toddler and appointments to get to tomorrow but I can't drive it now when it's dark bc I can't see dashboard.
my experience with Abra was outstanding. I was kept informed at all times from beginning to end. Everyone was a pleasure to deal with and I will definitely go back and refer friends there. Thanks for all the great customer service.
Good job. Keep up the good customer service. I applaud you guys to treat every customer with proper respect. That's says a lot
Great to work with and high quality work.
The Abra Auto Body and Glass Shop in Oswego, IL did a wonderful job fixing my car. I am extremely happy with the customer service I received from Abra. Thank you for a great experience. Pamela V
It was great the way I got daily text that kept me updated on the repairs and when the car would be finished.
Vehicle Make : Mitsubishi
The staff was wonderful. They were very professional and really focused on customer satisfaction. They kept me updated and were able to get my vehicle in very quickly. I would definitely come back for service again!! Thank you!
Great communication keeps your customers relaxed. ... Thanks
I was especially pleased that the Abra staff kept me fully informed and updates throughout the whole process.
The entire process was easy and the constant communication made my family and I feel like a priority to you.
Staff was friendly and great customer service!
Abra did a great job with fixing my car! The repair was very fast and the shop was extremely professional.
Vehicle Make : Mitsubishi
Great job very courteous staff! I would recommend to all my friends etc.
Thank you ! Your team was so friendly an informative. I will most definitely use you guys in the future. Thanks again for a job well done! :)
They had great customer service, I always felt I knew where things stood by there proactive communication
We were told the car would be done in a week ( took Monday and told done Friday when we got our estimate )and it was a week and a half
We would have planned to rent a car if we had known this.
The body work was good though
Appreciate being updated. Very friendly staff. Thank you for taking such good care of our car!! The text messages were great!
Excellent customer service!!!
They did my appraisal late on Sat walked in just before they closed. Got my car in just a few days later. Dropped off on Tuesday it was done on Thursday. Looks great very professional great to work with. They even set up the rental car.
Car looks and drives as good as new...
Very friendly and courteous to me. Really interested in getting the job done with quality and efficiency. Highly recommend them.
The paint match color is spot on and identical to the original color. The car looks great.
When I tried to pick up my car the first time it was painted poorly. and had to wait two more days for them to fix the issues that should have been perfect the first time.
Very happy with the work and even more impressed that the car was vacuumed washed and dusted. Will definitely recommend and use your company again
I was very impressed by the text updates. Repair looked like new!
Completed in timely manner. Nice people to deal with.
The staff was very courteous and proud. They updated me on a regular basis about the progress of my vehicle. I will recommend they to my family and friends...Thank you Abra.
Great service and quick turn around
I loved the entire experience. Even though I was stressed because my new to me car was in a car accident the staff made me feel at ease and I immediately felt like my car was in good hands. The staff is so knowledgeable about cars and I was worried because I have a HHR. I loved getting the text updates (my favorite part) because in some shops you don't know what the heck is going on with you car or when to expect it back. Thanks Steve, Matt, Frank and Sandra(I hope that's her name- she was awesome)you guys were so pleasant and entertaining yet very professional at the same time. Great experience-- Abra is A+
Great customer service and fast turnaround on job completion.
Professional, efficient, and quick service. I will definitely use them again.
Awesome customer service and quick repair!
I was more then satisfied with the service. You should be proud of all the employees at this location. They are a fine example for your brand. You can thank them again for the execellent service that I experienced
Quality work, done professionally. Thank you.
Awesome job! Much faster than I expected it to be done! Yay!
Everyone was awesome. Thank you for everything .
You did what you said you would do and very quick and convenient. Job well done!
My bumper looks brand new, and appreciated all the help with getting my rental car issues with Enterprise resolved as well. All the text message updates were great too. Everyone was extremely professional and a pleasure to deal with as well.
I love the service and I'm very satisfied
If I had not seen pictures before the repairs, I would not have known what was repaired.
Excellent work and quick turnaround. A
Great work & quick service. Plus constant update on the repair
My mirror got fixed and works just like new. Thank you!
ABRA was very professional, fast and courteous. I would recommend to others.
I will recommend them as doing a wonderful job ! My car looks great!
I would like to thank you for your wonderful service, as the repair done on my car was well executed. I am sure that if I ever need to get my car fixed again, I will be coming back here.
Vehicle Make : Volkswagen
They have always done excellent work!
Great job, car looks beautiful. Thanks for everything.
I was happy on how updated I was about my vehicle. When I got my vehicle back it was done above my exception and was very clean.
They were so fast and it was so easy everybody is really nice I will definitely be back if I ever need another repair and send my friends that way too
Fast, friendly. Very good experience and would recommend to others.
Thank you for cleaning my car inside and out! It made my day to pick up a spotless car!!!
Everyone I spoke with was courteous and professional. The initial inspection was quick and I received exactly what was explained to me. The repair quote was inexpensive for what needed to be done and was executed smoothly. I will be seeking you guys out again, should I need any further repair work. Thank you!
Impressed with the professionalism of your staff, quickness and quality of the repair and for the daily updates on progress. Nice job guys!
Very quick very thorough very friendly, couldn't be happier
Nice work. The car looks brand new again.
Very happy with the service
Great work! Excellent service top to bottom!
The car is older and after the accident it was pretty bad I was afraid my daughter wouldn't be able to drive this car again... But after the car was fixed by ABRA it looked amazing.. It was perfect, I feel safe my daughter driving the car again.
Thank you ABRA
Our van has a lane change camera on the passenger side. The entire mirror was replaced but the camera was not set up. After two weeks in the shop it is disappointing that the job wasn't done to 100% completion.
Steve and the team did an excellent job!!
Professional staff and I appreciated the consistent updates via text messages
Everyone was absolutely wonderful to work with. We had a scheduling conflict which they were completely flexible. Front office staff knew and explained processes completely. Mngr. was great with notifications and completion time. Overall, some of the best service and customer care I received, EVER!!!
The employees were informative and the customer service was great. We received updates on the status of the repairs and the car was in great condition when we picked it up. We are very pleased!!
Was kept informed through out the process didn't need to do anything but drop off and pick up vehicle awesome
Absolutely amazing job! Staff was friendly, cooperative, understanding, and professional. Exceptional quality of work, prompt service, and great communication of details. I'm definitely referring their shop to friends and family.
Our repair was scheduled for 2 days, and we were pleasantly surprised when we received a call to let us know the repairs are completed the same day we dropped off the vehicle. The speed of the repairs totally exceeded our expectations.
Smooth process, love the text updates. Thanks!
Everyone was very courteous and pleasant. They answered all questions clearly and completely. The work was completed efficiently and I was kept updated on progress. Thanks for a job well done.
I really like the text message updates. My only concern was when I got the message saying my car was estimated to be completed on Wednesday, I never got another update message on Wednesday or Thursday. I was able to call and get a update which was fine.
Abra has excellent service. They went above and beyond when they serviced my car. Great Job!
So educated. So helpful. So happy.
Friendly, good customer service and efficient!
I am very happy with the work that was done on my truck. Thank you all.
The entire process was smooth, timely and
Attentive. Thank you very much for the great quality of
Care!! Special thanks to Steven and the great team he
Dustin who handled our pickup was very professional and completely explained the repairs performed.
We were very satisfied with our experience at Abra and would highly recommend it to other customers.
Everyone was so pleasant, professional, and eager to answer any questions or concerns. Great team.
I was impressed with the whole experience. The courtesy of the people was awesome & I loved the updates the I received. I rate this company a 10!
Second time I use your ship both times I was very satisfied. Thank you! !!
I asked for a bid on damage on the trunk. Steve gave me an estimate and I agreed to get it fixed, knowing I would pay for it and the insurance would cover the other estimate. Abra had my car for a week, sent many updates by text and phone but never once asked if I did or did not want the trunk repaired. I assumed it was getting repaired until I came to pick it up and it was not. 8-(
Loved the people and the services. Went over and beyond. Would recommend them to everyone I know. Thanks
Everyone was very friendly, and they did a great job on my car. Because of there good customer service Abra will be the place I go for future repairs.
I was impressed with how frequently I received updates on the repair! Everyone was friendly to work with! I hope I never have to get work done in my car again but if I do I will surely go to ABRA in Oswego!
You made very good job.
Everything was clear & fast.
Best auto body shop we have ever dealt with.
Vehicle Make : Oldsmobile
Keep doing what you do:) !
Super fast turn around!!!
Paint over spray and drip on lower front cowl/spoiler causing a poor finish.
Everyone was always very professional and polite. I always felt very comfortable speaking to them and appreciated all the text messages and phone calls keeping me updated on the progress.
Loved the text updates! Steve was a pleasure to do business with. I will recommend ABRA to my friends and family.
I would have appreciated the draft of the quote via email in addition to the phone call that I received. It would have been easier to remember all the changes that were needed to be made to my vehicle.
A GMC key that wasn't mine was attached to my Keychain. I did not notice until a day after I picked up my car. That is concerning. I did appreciate the pick up and ride home and how detailed the cleaning was on the car. The body work also looks great.
They went above and beyind my expectations and i would reccomend anyone needing any body work to come here and have their work done
Abra done excellence work .
Ever since I stepped into the office abra was ready to take care of my car. I felt sure that my car was going to be repaired by the finest auto body specialists. Excellent customer service and fantastic follow up on each step of the repair process on my vehicle. Every single employee in the office was helpful. I heard many names and all of them were of great help and met more than standard expectations. I will recommend ABRA Auto Body in Oswego to everyone. ALL ABRA locations, at that.
There follow through and keeping us informed about the progress was absolutely outstanding. Employees wonderfully polite and knowledgeable. Will definitely recommend them.
Finished job quickly
They were very friedly and quick with repairs
Mike and the team did an amazing job. They were very professional and very personable.
Great job. You were so easy to work with too.
I observed one minor flaw in the plastic trim of the rear driver's side. Otherwise, the exterior was perfect.
This is my third experience with Abra (three relatives before me) Immediately after my accident, I went to Abra and was helped by staff to complete all necessary forms. I left in a rental. Throughout the repairs, I was kept informed of the progress.
I appreciate the guarantee for their work.
I was very satisfied with the job done on my car. everyone was very nice and professional.I am very very happy thank you.
The car looks great and was done super fast! Thanks for the great work.
Wow. Not only was my car repaired, which was the only thing I expected, but my car was spotless, clean inside and outside. They even put my little pillow and blanket in a nice bag. My floor mats were clean like I just bought my car. I was also updated through texts and email of the steps and details that was happening with my car during repair. When I called with questions they answered the phone friendly and treated me with the utmost respect. This customer service was one of my best customer experiences i've encountered. Five stars!!
Vehicle Make : Mitsubishi
The friendly courteous voices on the phone was very refreshing. The office staff was welcoming and the office was clean.
I have been in the furniture delivery and service business for over twenty years. I wish all our guests received the same care and detail you all provided me. Great experience would recommend your business to anyone
Resubmitted because the first attempt seemed to have failed for some reason.
The following personnel are those with whom I had personal contact: Dustin Schumacher, Sarah Randazzo, Stephanie, and Dillon (the last two who's last names I am sorry that I did not get). Each one of them was very professional, each one very courteous, each one very respectful, and each one very attentive to my concerns. They reaffirmed my belief that there are businesses where the buyer does not have to beware when dealing with those who's experience and expertise must be depended upon. Consequently, I am highly pleased with my experience with this establishment. Cudos to a "Great Bunch."
The employees were friendly and efficient. I am very happy with the service.
The car looks amazing! And the team cleaned my car completely, I couldn't believe my eyes! I got it back like new! Great experience! I hope I don't need repairs again, but if I do, ABRA would be my first choice! Thank You!
Noise in motor. Several scratches on vehicle rear passenger panel.
Easy to do business with group. Employees very pleasant and courteous. Service was excellent; vehicle returned cleaned up inside and out. If the shop I used is an example of the entire network
Have had several repairs some here! They do a fantastic job everytime!
Did an excellent job on every level!!
I'm Extremely Happy with the service I received. Everyone was very professional, and extremely helpful.
Using used part on new car that 3 mouth old!!
Did a great job. Nice work I would come back if I need work on my truck. Thank you I'm so happy.
Vehicle Make : Volkswagen
Very fast response and excellent communication. It was the only Good thing about getting hit.
Beginning to end and everything in between -- quality of repair speed efficiency ease friendliness and knowledge of staff turnaround time of repairs text updates , Comms with insurance co and enterprise rent a car on my behalf , the car was clean and spotless parked warmed up and ready to go. Can't be happier or give the group a high enough rating . They were super ! Service and experience was an absolute 10!
Very surprised that vehicle was cleaned on the inside. Thank you!!!
I'm extremely please by the work that was done on my Hummer and especially surprised that you would go the extra mile and wash my vehicle before returning it to me. I would definitely recommend ABRA to anyone who would need work done to their vehicle.
Wow I feel like somebody took my beat up, dirty car and traded it in for a brand new one! No more scratches and dents. Washed and shiny, and vacuumed and wiped down inside!! And I love the text message updates. Thanks - great job!!
Great customer service. I couldn't be more satisfied. They took care of my 08 Ford Fusion and made it look brand new.
I LOVED that my car was so clean inside and out!! Thank you!
Looks great! Thanks for the text updates too
I loved the text messages with updates on the repair process and the phone messages were very helpful in understanding what was going on. I am truly thankful for the service I received.
Everything went great! Car looked great and was finished ahead of schedule!
Abra did a really good job repairing my car and it took only few days. I highly recommend them. Thank you.
Every thing is okay
Great communication throughout the process.
They did a great job keepings me posted on how my car was doing
The staff was pleasent and efficient! The job was done quickly and finished on time! The workmanship was perfect ! I was very happy!
The car looks beautiful and that you took the time to clean it and try to buff out extra scratches was showing you went the extra mile to make our experience great.
Michael kept me extremely informed as to the status of my car repair. The man who returned car to me at pick up explained all final paperwork and was very nice. The entire repair experience/process was incredibly smooth and "painless." Thank you!! Kim Cotter
I wasimpressed from the moment i got my estimate til the pick up. I LOVED the text. updates!! And my van looks great!!! Thanks!
Sarah was the lady that worked with me, not only was she efficient but she was a sweetheart and extremely friendly the whole way through. I'm sure she deals with similar cases all the time, she knew it was my first time though and went through everything so I would understand and be on the same page. Also I loved the text message and email updates, great job there!
The service and experience at the Oswego Abra was top notch! From the moment I had arrived I was treated like I was in First Class!!
The car repair was awesome and I was very impressed with the level of quality of the repair! I can't believe the repair was done so quickly!
Very fast on the repair. Friendly staff.
The work was done quickly and with quality. We also appreciated that our vehicle was detailed inside and out before we picked it up. Thank you!
Friendly fast top notch service.
Paint quality outstanding.
Very friendly staff. Fast and quality service
There is compound residue in all the cracks and windows are smeared.
I really appreciated Stephanie giving me a heads up about needing my mother's signature. Thank you!
I realized i have to take the car back because they chipped the paint while repairing tail light
Thank you for the wonderful job you have done to our Baby/Truck. She looks great. Also thanks for keeping me updated on her progress during the 4 days. You have a very polite staff!
I'm so thankfull that u take care of my kia it was a perfect repair.
Very good job repairing my vehicle, good customer assistance.
The front quarter panels of my truck had some sort of spray all over them and was dirty .not what I expected .
Very efficient process. My rental car was waiting for me that was arranged by you, My car was ready earlier than expected. Staff was very friendly and professional. The repair on my car was minor, but it still is an inconvenience, but you made it as pleasant experience as possible. Thank you
Whole process was efficient and painless which is great when your dealing with a negative situation ( car accident)
Excellent service- nice team work with Enterprise to allow an after hours pickup
Job well done. Car is clean and shiny from top to
bottom and inside as well.
Time to do job was quite fast. Thank's
I was told it would be two days for repairs And it was two days. Also my car look brand new after repairs and the car wash. Very pleased!
Everything was extremely positive and great until the pick-up day. I was told that the car would be done on the 12th. With all of the effort that was made at communicating with me and keeping me in the loop (ie daily texts AND phone calls) not one mentioned the possibility of an earlier date! So it became a little bit hectic to be told an hour and a half before closing that the car was ready for pick up. I was in the middle of something, had to pick up a child from school, and be at work at 4:30. It just made it a little difficult, was unnecessary. One of those messages should have said the car was going to be done today so I could have been prepared.
They were great from the minute I arrived with my car until the time I picked it up!!!
I loved the updates via text and phone calls. The people seemed to really care about me and my car. They were always willing to answer my questions and walk me through the process I enjoyed leaving my car in your capable hands. I highly recommend your company and the Oswego staff.
Very good job!
Nice customer service.