Well first they sent me for a rental and they were closed. When I picked up my truck they list my auto start thing I called them and they said the guy remember seeing on my keys but they don't anything they told me they or the district Manger would call me right back and never heard from anyone yet..I wish they would call me and tell me how the are going to fix this issue asap this is a inconvenience for me
They where extremely nice and time efficient. very professional company !
I like there hospitality.
Staff was very friendly and willing to explain everything that was done with the car
Received updates on a daily basis. Everyone was so nice and professional and my car looks great
Vehicle Make : Mitsubishi
Trent in Elmhurst was great with keeping us informed and meeting our deadline of when we needed our car back.
Great communication through out the entire process and my car came back in beautiful condition...it was sparkling! I am extremely pleased and would recommend Abra to any of my friends or family who are in need of body repair for their car.
I never asked how long the repair would tAke but I thought 14 days was long
I thought you did a real nice job happy with it
I'm very happy with the work completed on my car. Communication was great. I would highly recommend.
Prompt, friendly and excellent quality of service.
I wish the initial estimate hadn't taken so long. I was 2 days out of pocket and I feel that had the estimate not taken 3-4 days the repair would have been done in time.
Working with Crystal at the Elmhurst, Illinois location made the process of getting our car fix less painful! She was always courteous, and if she didn't know the answer she found out the answer for us. Very good customer service.
Vince, Kevin and Crystal were extremely helpful and kind.
Repairs took more than two times longer than quoted. Poor communication. Overall disappointed with the service and will not recommend to anyone.
Thank you for also cleaning out the inside of the car by vacuuming. That was a nice surprise.
A great experience. Thank you!
Wonderful experience, great work, car looked good, all on schedule and they kept me updated the entire time. And Tom deserves a raise!!!!
Great Service. Great Staff. Great Work.
Great service. Job done well and was completed early! Will definitely recommend ABRA to friends. Thanks, DT
The repair was explained in detail by Tom. The service was great and the communication was great.
Muy satisfecho con el trabajo excelente trabajo muy buena compañía la recomiendo y la gente es muy amable
Vehicle Make : Volkswagen
Everyone was great and very accommodating to my needs or questions. I was always kept up-to-date on what was happening at any time w my car. I would definitely, should I need to, get my car repaired with ABRA again.
Excellent service and staff. Tom is great in what he does. I'm going to being another car soon.
Extremely satisfied with work done. Excellent service.
The regular updates and communication from Fred were outstanding
And on Time
Awesome job thank you????????
Everyone was so courteous & friendly. I felt completely at ease and knew my car would be repaired to my satisfaction. I loved the text updates I received regarding the progress on the repairs to my car. I knew exactly when my car would be ready & was able to plan the return of my car rental accordingly. I will recommend your place without a doubt. Thank you!
Everyone is so friendly. And informative!
This was the third repair with ABRA. Always excellent work!
I unfortunately have had to use this location many times dealing mainly with elana and she is very helpful at making sure I knew what was going on with my car. This last incident left my vehicle totaled so no repairs where made it would recommend this location to freinds and family
They kept me updated on the status of my repair frequently. Everyone there was helpful and kept me well informed of the process!
Great customer service great job
Repair looks great! The service was amazing. The accident was extremely stressful and ABRA made the repair simple. Everyone I worked with was extremely nice. Thank you!!
It was great that you kept me informed every step of the way. Everyone on the ABRA team was very friendly. Elena and Fred were awesome and the car looks great!
I appreciate the extra touch of cleaning the remaining carpet in the van. Thought it was new too! Thank you
The car looks great! Elena has an awesome customer service personality and mad eeverything painless from start to finish.
Outstanding job. A with communication and professionalism!
Terrible situation was made pain free.
Thank you to ALL.
Great work and great customer service.
You were wonderful to work with. Thank you!
They were completely excellent; very professional and timely. Communicated excellent through the entire process. Thank you very much for an excellent job, people need that support when having bad situations happen to them.
I appreciated the text updates on the timeline of the repairs. The car was done on the day they said it would be as well. The whole process was painless and easy.
All staff members were friendly and helpful. I don't think getting my repair with Abra could've gone any better!
The left turn signal which is on the side of the impact was not put in and left hanging behind the battery which I needs to remove to to put the bulb back into place. When removing the battery I noticed the positive write had not been tightened good enough and the wire came right out. The driver door that was replaced makes a very awkward noise when opening and closing the door. If the car was done in a week I would understand but over two weeks of work and the results are infuriating. The detail was very nice although I must admit I enjoyed the done in the paint but overall very dissapointing.
I never fill these things out but in this case I had to. I've never experiened such great customer service before. My car looks amazing! Kudos to the entire staff.
Was very satisfied with the the work.Would have liked a call sooner when it was completed.
Really appreciated the updates
The best customer service I've received from any company in long, long time,
Have not seen. Car yet but customer service
Has been great
I was very impressed with the daily messages of how my car was progressing . I was equally impressed at how my part in bringing in my car and picking it up when finished was arranged to my convenience. It was an excellent job, well planned and well executed.
The staff was extremely supportive and accommodating and easy to work with. They made the experience as pleasant as possible
I was very well taken care of and happy with the service I received.
Could not have been more satisfied. Very helpful and very efficient and very good job.
Vehicle Make : Mitsubishi
Very friendly, courteous quality service. Thank you
Very pleasant experience. The staff was super accommodating and very prompt with communicating to me the status on the repairs.
Thanks, my car looks like the 1st day I owed it.
Everything was great - from service to quality of work.
Vehicle Make : Volkswagen
Great with keeping me up to date
On time repair and pleasant staff
I have nothing to add. Everybody I interacted with was courteous, professional and competent.the drop box VA the door slot was a little confusing to start but once I figured that out, I was fine. Would refer my friends here.
Great job on the repair , will go back for work to be done on front grill.
Thank you to the entire team at the Elmhurst location. You were very nice, courteous and professional. My car looks wonderful.
You guys are freaking awesome. My car had a horrible dent and you guys made it look new. I really was impressed with how you kept me informed on the progress and how quick it was fixed. Thank you!!!!!!
Great people to deal with. Stressful time for my daughter being her first accident. Fred and the Crew were most accommodating and answered all her questions.
The people I dealt with were accessible and the work done was exemplary.
The staff were very pleasant and accommodating. The repair work was very well done and thank you for cleaning the car.
They were friendly, courteous, did a fantastic job. Car was ready a day ahead of time, I couldn't be happier
Vehicle Make : Mitsubishi
One suggestion, if you're going to provide text updates then provide status updates through out the process. e.g. Part order, estimated time of repair. Mine were the car is there and it's fixed.
Wonderful service, wonderful people! Can't even tell there was evee damage on my car! Thank you! !!
Thanks you all did a awesome job
Not only do you guys do a professional job but also in a timely manner.
They were able to go around my schedule which was nice, and the repair was fast with no complaints. The overall process was a breeze
3rd time I brought a car in.Always the best service. I highly recommend your company to all my friends and family.
Great customer service and an excellent repair job
Job was taken care of in a fast professional manner.
Repairs weren't completed at the estimated time nor was the vehicle repaired at a hundred percent. An awkward noise is still heard at the time of driving.
Excellent communication throughout entire repair process. Staff very friendly and helpful! Would recommend this shop.
There are numerous scratches on the right rear passenger side fender, just above the area where the bumper surround is attached. Scratches on the left side passenger window frame blank. Most importantly, the C-pillar sail has Surform or sanding marks where the body filler was applied but not adequately fine sanded before it was painted.
Just keep on being friendly, helpful and very good at what you do!