Great customer service by the lady up front
I am completely satisfied with my car..it was done in the time they said it would be, they kept me informed everyday about it's progress. When I picked it up it looked brand new. I would recommend them to anyone who needs work done on their car.
Very professional and courteous. I would recommend and use your services again. Thank you.
Kim was great she took care of everything start to finish.
I was very pleased with the service we received at ABRA Auto Body & Glass. They communicated with us the entire time while they worked on our car.
Expert craftsmanship and friendly service
We are very happy with the work and the notifications of the status of the car!!!
My experience was great and would do business again.
Kim was very thorough with everything we needed to have done on the repairs.
Excellent. Work. Totally. Satisfied
The Abra team kept me informed of the progre the entire time, and completed the work ahead of schedule. The car looks great and they were very courteous.
Everyone was very kind and genuinely helpful, especially Kim. Car looks great.
I was treated with respect and appreciation and I'm very pleased with the work.
Entire process went perfectly and will be my first choice for my equivalent needs in the future.
Great work on the repair. Exceeded expectations on amount of time it took to complete the job. Extremely happy with the whole experience.
Great work, great people.
I had an amazing experience with the entire staff. I got daily updates on my car and couldn't believe the job they did. It looks brand new again and I am so thankful for all their hard work. I would recommend them to anybody.
Very happy with how they take care of every client. I will recommend them to everybody
Competence and professionalizm
Very quick and professional
John has taken care of my vehicles 3 different times.
Each time he has taken the time to properly access the damage and provide the best and most cost effective way to fix it. He is patient, personable, friendly and professional. I have been completely satisfied with every outcome.
Exceptional customer experience thanks to all of your staff. Everyone i had contact with embraced and portrayed excellent customer service.... An example to other businesses on how to value your customers. Thank you!
Awesome job. Thanks everyone!
I am very happy with the work you guys did I would highly recommend you guys to my friends thank you ABRA
Very professional service. Extremely pleased
Always quality work and a friendly staff in shorewood!
Great job and friendly staff
The entire staff was great and the car looks great!
Great service start to finish and terrific work.
I had a very good experience and was surprised at how fast and efficient they were
Just picked up today and have not had time to drive around yet, but so far so good.
Great job. Finished our car quickly, daily updates great. Worked well w our insurance agency.
I loved the service i received and the car is driving fantastically! Thank you so much!!
Vehicle Make : Volkswagen
I was very satisfied with the work , they called every morning on update on my vehicle,, very thankful for that Jeff was great on letting me know where they were on the process of my car Great Job Jeff !! Car looks great Abra did a wonderful job !! Thank you !!
I am very pleased with my repairs.
Wonderful service and repair ! Thank you !!
Excellent customer service. Kim was very helpful and caring from day one until the end of the service. All the team members were polite and helpful. Job got done quick and perfect. Thanks for everything and I will gladly recommend Abra to anybody.
Professional helpful staff
Communicable and informative
The repairs look like the factory repair, i also appreciate the text messages with the update status.
Everyone one was helpful and friendly. My car looked great and they communicated the progress with me everyday.
My car was fixed very quickly. I had updates so I knew when it would be done. The staff was courteous and professional. I would recommend your company to all my family and friends
Excellent Work as usual consistently satisfied will be back for any repairs I need
Every person I met there was wonderful and helpful. Both times I came in people more upbeat and friendly. The work that was done on my car was exemplary. I can't tell you how much I appreciated the work they did on my car. When picking it up they went through every single thing they did and it was perfect. I will definitely use you again and recommend you to my family and friends. thanks for a job well done
Vehicle Make : Volkswagen
Everything looks great! I appreciate ABRA holding my vehicle a few extra days since I was out of town while it was being repaired and for them also doing some touch-up spots!
The service was very professional, I loved that they kept you informed on the process daily by text or call.
The repairs were done quickly and well. The updates were regular and gave me a sense of how the repairs were going. Friendly, efficient service with excellent results. I'd come back to ABRA for future bodywork. Thanks for the remarkable job!
You did an outstanding job on my car and I am so glad to have it back
We brought our car in with no engine lights on and no rattling. This was even after hitting a deer. We received the car with the engine light and all wheel drive light on. The car was not functioning in normal working order and John played dumb, said there was nothing he could do, and allowed my wife to drive the car home, even when it was completely obvious there was a problem. He had no regard for her safety and should be fired. In short I'm beyond pissed.
The windows were very dirty. With tape marks in middle of windshield. Some of the new parts don't fit that well.
So fast!!! Everyone was so professional! Loved the great work!
The work was well done and the service is excellent. The Shorewood ABRA takes great pride in its work and service.
Vehicle Make : Volkswagen
Car was done before the expected date and it was perfect when I picked it up. Clean and the repair work was better than I expected.
You did a great job and if anyone I know needs car repairs I will send them your way thank you again
Great experience. Would recommend
The were great to work with
I should have opted to have a new fender installed versus dent removal and bondo. I hate the way it feels smooth to patch on a wall feeling. Also I did not like how my trunk was completely dirty. It had white powder everywhere as if they were throwing parts back there. It wasn't clean before my arrival. I detailed this truck a few days before I brought it so I know how it looked inside. Dirty in the trunk and the front as well. The staff is courteous and the updates are good in contrast.
The process went smooth and fast. Thanks.
The color of the inside of the trunk door does not match the rest of the interior. It is a lighter color gray while the rest is a dark gray. With this car being a leased car we are afraid we will be penalized for it when we turn it in.
Very happy. They did more than what I expected. I have been telling everyone about your excellent service. Service like this is hard to find these days. Thank you so much!
Your staff is very courteous and helpful. John Horan and Jessica were awesome. I especially loved the daily updates in the progress, I can honestly say it was very refreshing to know daily without ever having to call myself and ask. I'm glad I used you to complete my repairs. Thank you again!
Thank you for giving me a referral to get the ongoing anti-freeze/fluid leak problem investigated. The repair you did looks great.
As usual the quality of the work the quality and friendliness of the people are all above par extremely pleased will visit again when needed
Job well done,liked the way they kept me informed the whole way. I would recommend this shop 100%.
I was very pleased with the work very well done.
The personnel has been very polite and answer all my question I had.
I give them overall a 10 .
The repair was excellent. My vehicle looks like new again. I also give your customer service department 5 stars. I am one happy customer !
You will be highly recommended. Thank you!!
Good service and great work
Wveryone was great there. Quick and nice work. Very happy.
Very pleased with work completed. Done on time answered all questions and explained all work performed there was an issue at pickup but was handled right away l would recommend this location to anyone needing repair thanks for job well done
Today I picked up my van. So far my experience with ABRA has been positive. The service was quick. Getting updated by text was nice. Enjoyed the cute statements used to let me know the status.
Very efficient and professional. I will recommend your service to anyone who needs auto body repairs. Thank you.
Great service and quick turnaround
Very fast and excellent job
ABRA kept me informed of my vehicle's progress every step of the way and treated me with respect through the process. My car looks great, and I would be happy to recommend them to anyone who needs body work done on their car. My husband is a mechanic and was very happy with their work as well.
Great people to work with!
Very nice or
Thank you very nice work
Some things that needed my approval were not even brought up to me. Insurance company and abra made decisions for me. Not satisfied.
Great work and excellent communication!
Vehicle Make : Volkswagen
Quick efficient and friendly
My car looks brand new! They did a great job!
I was offered a ride home when I dropped off my car. And was asked if I needed a ride to pick up my car. Great customer service!
Very good on communication on the progress of the vehicle. Body work performed looked excellent and personnel very friendly and courteous.
Did a great job super friendly and courtiers
Communication about progress was excellent and the repairs are high quality. The staff was great.
You guys did a great job. Thank you!
People were friendly. Repairs looked great. My only complaint was in communication. The repairs kept taking longer than expected and I was not updated on the status. I kept calling in when I was told it would be done and then it was pushed back another day.
I have had two other vehicles repaired by you when you were CCA I am greatly pleased to see you're quality has not. iminished in the least I will only go to people who have earned and deserves my trust (no shoddy work or shortcomings )
Excellent job on all aspects
if I need repairs again ( hope not ) be sure that you will be my first choice thanks again Dan H.
I really liked the frequent updates about my vehicle via phone calls and texts. Also my bumper looks great and makes my car feel brand new again!
From the moment I entered your business, I knew my car would be in good hands. I'm sorry I forget the name of the young lady who greeted me. She was very friendly and helpful. She answered my many questions professionally. The gentleman who reviewed my car was very professional. Each day I received status reports on my vehicle. Car is repaired in a timely fashion. The car looks great. Repair work excellent. Thank you.
Vehicle Make : Volkswagen
Really appreciated the fast response to completing the repair work on my vehicle
Thanks im completely satisfied and im an real picky car guy. So you hit a home run. I will spread the word.
Great work and done on time.
You have a very enthusiastic and humble manner to serve your customer. It is very thankful to your repair job.
God blessing your company!!!
Something loose and knocking in front door
Everyone did a wonderful job keeping us updated. Thank You to all!
Mustang cowl hood looks looks incredible!made.the csr look even better and.the.communication is.top notch!woud never use a.different body shop ever!
Thanks all who took care and worked onmy car-!!!
Vehicle Make : Mitsubishi
I am completely satisfied with the work done on my car, thank you!
So far so good! Thank you!
They kept us informed daily on the progress of our repair. We were completely satisfied with the service. Julie and Mike Pera
Outstanding setvice! Friendly, professional and in constant communication via text, email,and phone, about the progress of my vehicle.
Did I mention my vehicle wasales cleaned, washed, and vacuumed when I picked it up?
Work was done efficiently and timely.
I was very impressed with the communication throughout the entire process. Everyone was very kind! I would recommend you to anyone!
They kept me updated on what was going on and when would be done. Looked into what would be the most efficient way for my hood to be fixed and explained it to me so I could understand.
Thank you for the second time. You did a wonderful job with my back bumper almost a year ago. I really appreciate John calling to find the correct used part. Thanks again.
Wonderful job, great service!
maybe my expectations are high,but I was expecting better results, but I noticed that there was no attention to detail. one of the lights was out of place,when I come home and after further inspection I also noticed that a screw is missing on the bumper to the driver side. overall I think that attention to detail was missing.
I appreciated the text messages and phone calls that kept me informed of the status.
Great personality fun to talk to and even clean our filthy car inside and oit
Great service, communication and quality repair work!
Thanks for cleaning the inside of my car :-)
Impressive job with the interior detailing, in addition to the fine body work. Kudos!
All the people I dealt with were very nice and helpful.
It was a great experience. Very nice people to deal with, especially John. My car looks fabulous!! Would & will recommend you to my friends and neighbors.
The body work looks great. However,They Did not check everything i askednthrm to check. I asked for stability control light to be checked because it came on after thr accident. When I picked the car up they said there was no code but after driving it for an hour the light came on. I also asked them to check my windshield pump and call me with an estimate to fix. That was broken before the accident. They didn't call me instead they gave me a quote when I picked up my vehicle.
Not only was damage repaired but interior was immaculate!
John went way beyond our expectations in service and follow up. No other car care service center even comes close to their level of service and customer satisfaction. I will definitely bring my car to John and his excellent team for all of my future car care needs and will recommend ABRA to all my friends and colleagues. You have a great service model and a great team at ABRA in Shorewood. Special kudos again to John for making a very frustrating experience such a joy. From my first call to John, I always felt I was in good hands, a skill few have in any field. Keep him happy or I will hire him away from you. Beverly, your customer service front desk representative, was also very focused on making the routine task of picking up my car a very special experience. Great service model, exquisite repair work, and a great team of personnel who make the customer's experience feel like they are at a five star hotel or restaurant.
You can't tell my car was ever wrecked. ABRA did a great job.
I was expecting everything to be a big hassle having to get my car fixed but everything was easy. I am completely satisfied with the job that was done and everyone was super helpful along the way. Thank you all for your help!
Vehicle Make : Volkswagen
I am very thankful about the wonderful job you guys did on my car. It looks great, good as new. Exceptional job with very friendly service. Thank you so much!
Quick and very friendly and an awesome job they did.
Thanks for a better than expected result that was done sooner than promised. Couldn't have asked for any more.
Very professional service with timely updates! Will definitely use in the future when needed!
John was very helpful and informative throughout the entire repair process. ABRA was able to complete my repair in less time than the initial estimate and I was updated early on that my vehicle would be ready ahead of schedule and I was able to pick it up the day after I dropped it off. My bumper and fog lamp look as good as on the day I drove my car off the lot! Extremely satisfied both with the repair and the service I recieved from both John and Valerie. It was also very convenient that Enterprise is in the same building so I was able to have a rental ready to go.
Bottom piece below bumper looks bad. Not sealed up right. He said he can fix tomorrow. I'll have to come back .
And he was not there when I arrived at Office., 30 minute wait to pick up car. Said he had todo a test drive, took long time. Someone should have been in office.
Love this place, excellent
everyone was very friendly and helpful.
Liked the txt messages keeping me up to date on the status of my car
Great job! Love the repairs!
My car was repaired on time, and looks as good as new. Well done, I would definitely recommend ABRA to anyone needing repairs.
Awesome communication from start to finish. Went above and beyond. Would highly recommend this shop to anyone and everyone.
Made everything easy for me
Vehicle Make : Mitsubishi
Excellent job on the repairs, it was done very well. Thanks!
The atmosphere and people in the office were very friendly and I felt so welcom. They gave me a good price and promised to do the job in two days. How happy I was to get a call from ABRA today and to know that my car is fixed and waiting for me! They did a GREAT job! Nobody will ever know there was a damage!
I am very happy! Will tell and recommend ABRA to everybody!
Thank you so very much!
They did a great job, really nice people to do business with.... Thank you!
Great work and excellent service.
Job well done! I appreciate the full wash and vacuum too...nice touch!
Costumer service was excellent and the repair was substantially well done. I would not only recommended this place but i would also return for any repairs or glass work
Up to date information. Clean presentation after compl
The personal attention, work, and service was excellent. I highly recommend this shop.
I like your friendly, knowledgeable staff.
Great friendly service. I really appreciated the daily status updates.
Everything went great I was notified of everything.
Car looked grata very fast service
this was my 2nd repair and it was just as pleasant as my first one there is a reason I went back and trusted your shop the service and workmanship is excellent i am always completey satisfied and would continue to use and recomend you hands down .Thank you
Car looks great... timely repair! Very happy!
Great job! Communicated in the progress of the repairs. Friendly and very professional!
Thank you for your rapid and excellent service, the car looks great and was back to me fairly quick
Excellent service. Received car back earlier than anticipated.
John and Valerie where friendly and professional. Loved the text updates everyday! Hope the next time I see you is by choice, not by accident! No pun intended! Thank you again!
You all are great, You make a bad experience into a positive one. Thank you.
Did a great job repairing my car! Looks and runs like new!
Excellent from start to finish . The best car repair experience I have ever had
The staff we dealt with was very courteous. We appreciated that very much!! Thank you
Everyone treat customer with respect/courteous and finished the job as promised.I heard very comment of your company from other people.Job well done./Thank You.
John took care of the body work in a professional manner. On time.
Amazing customer service! Above expectation communication!
You guys are awesome! And fast!
They were wonderful and very attentive to my needs. Second time using them and would highly recommend them.
Everyone was very professional. My car looks amazing. Very happy with the job that they have done.
Completely professional. This was a very good experience. Although I only went there because I was involved in an accident, they will definitely be my first choice for body work in the future
Loved the connection and the updates that came throughout the process and daily. Especially loved the texts and pics. The text telling me my car was happy one particular morning made my day. Have told quite a few people already about the unique experience you provided. Way to wow a customer!
Excellent Service, quick and finished sooner than expected! Even detailed my car! All smiles over here, I would recommend ABRA to everyone i know Thanks you Guys!!????????????
They told me the repairs would take 2 days but they took less than 12 hours! They have been honest from the initial estimate and something as simple as coffee in the lobby and cleaning the car after they were done are nice touches. Great work and I will definitely come back if needed and recommend.
Excellent craftsmanship and exceptional customer service. Thank you.
I appreciate the whole team of auto abra repair especially John has done a good job
The customer service & support from ABRA Shorewood was beyond expectation!
Everyone at the establishment is very friendly and courteous and the job is done in a timely manner and the car looks great when completed. Thank you.
Job well done...staff is amazing
John was great. He explained everything well.
Better then I expected
A pleasant experience
Great job. Thank you so much and Happy Holidays
Area if vehicle was not repaired correctly
Always appreciate the excellent service.
Great staff made my repair easy, they kept me informed and they are truely pro's at what they do. I enjoyed doing business with them