I felt that they did a good job with my vehicle repair and following up with me during the repair process. When my car was ready for pickup and I came in to pay with a personal check, there is where the issue surfaced. The data system had a glitch and I gave the manager two checks to try. Both were rejected and the error message stated that they had already been used. This was untrue. I contacted my bank and there was no issue on my end. This process took 40 minutes at abra. I then had to take more time out which was inconvenient to go to my bank to get a cashier's check. The bank told me that there had to be a glitch with Abra's online payment verification system for checks. This experience made me very upset. I have never had a problem paying anywhere else with a check. I believe that this online check verification site needs to be audited.
Vehicle Make : Volkswagen
This was the greatest body shop I have ever worked with. The customer service was absolutely amazing!!! I would recommend this shop to anyone!
Very pleasant and understanding.
Excellent job in all aspects.
Andrew was great in explaining what and how the repairs would be done
Hire more people to actually repair the cars on time with the money you save by firing those who write those ridiculous fake messages from car to owner.
Don't create problems by taking apart things and disconnecting stuff.
My car looks great! They even washed it was very happy with my experience
Team members were efficient and helpful. Nice to receive status reports as car was being repaired.
My car was done when promised. Most of all, my car looked like it did when it was new. Great job !!
Loved the consistent communication, speedy and beautiful repairs, courteous and friendly associates.
Car looks great, very easy to work with and staff was very friendly!
Totally painless! People very motivated to get it perfect!
Would recommend them
A very professional team , keep up the good work.
Very nice people and appreciated my time and got the car repair done as fast as possible and when my schedule allowed.
Abra auto repair was great !
They did an excellent job on my truck
The staff was friendly knowledgable
I would definitlely take my vehicle back in the future .
Professional, friendly, helpful. Informative as well! Kept me updated on repairs. I believe they worked hard to complete job before weekend. Very pleased with services provided. At pick up, car looked like new! Very pleased. Thank you!
Competent and friendly. Who can ask for more?
Very professional and pleasant staff and the repair is perfect
Dominick (Chgo North location)was very helpful & professional. He gave me updates on everything. I will recommend your company to anyone needing repair work.
Excellent service and repairs! Top notch! Very happy with everything. Thanks you to all who assisted me and worked on my car!
Excellent service. Friendly good humor staff. On a scale of 1- 10 I give then an 11!!!!
I am very much satisfied. Thanks
I really appreciate the high level of customer service throughout this process. We received open and ongoing communication about the progress of the work on our vehicle. I knew Abra was working hard to complete the work. Our car looks great!
Great customer care. Always a pleasure to work with them.
Everyone I talked to there was respectful and cared about their service to me. My car looks great and it was done in a reasonable amount of time even being a holiday week. If I ever need body work for my car ABRA will be my first choice. I am especially grateful to the young man that checked over the rented car for me and found I had left my purse in it.
Car looks great and especially appreciated on-time completion.
Job well done.
My car was clean when I picked it up.
I would definitely recommend them.
I was keep up to date with every significant development with my car tepair.
I felt complete confidence with all the staff.
Thank you al for you excellent service on my behalf.
The work done was excellent. I did not like being texted at strange times of day and night with pre-populated messages without answering the key question of when my call was to be completed. Drop the texts, please.
Andrew and his team did a great job on my car, and it was done so quickly! Also having a relationship with Enterprise made this experience pain free. I definitely will recommend Abra and this location!
Vehicle Make : Volkswagen
Very satisfied with the job they did. Company is professional, attentive, quick to respond. I will highly recommend them to my friends.
Everything was perfect. Thank you
EVERYTHING I WAS TOLD , THEY DID ! Sent out messages what was happening and when the car should be ready . Truly satisfied with the results and with the quality of work and great staff !
Great service, kept me uptidatr on reosirs
Thanks to Mike Reinert and the team at ABRA for a job well done, start to finish.
Everyone was very helpful and completed the work expertly and timely.
Excellent customer service and work was exceptional. Friendly staff and car was returned very very clean and the repair looks perfect. Thanks you all for a great job!! My kids had a complaint no starburst candy lol. Thanks again
I had a great experience with Abra. Everyone was extremely professional. I will continue my business with Abra. Thanks you Abra on touhy!
Awesome service. Quick and complete. I'm very happy I went there.
Great customer service. Great repair job on the car. Loved being kept up to date on repair status. Although, I hope to not to return for a long time, I wil recommend them
You are the BEST! I would recommend you to anyone. Everything you do is done to perfection.
There is a noise coming from the car and as well as an alignment problem. It was not there before and no one told us from Abra about it that they even knew.
Yes I am you did a wonderful job. Thank you for the attention to detail. I will recommend Abra auto and glass to family and friends. Thumb up.
Excellent service, great repair, completely satisfied. The personnel were top notch and fully knowledgeable.
My car looks great! Great customer service from Andrew and everyone there! Great detailing the inside too! My windows are super clean! Thanks for fixing my accident so quickly!
Everything went smoothly. Very nice people all around. Nice touches included: calling Enterpise for us, being pro-active with arranging for estimate, and buffing out small scratches not included in the repair job. Thank you!!
Thank you for getting the work done so fast with great communication. Also thank you for accomodidating paying over the phone so I could pick up off hours.
Thank you for all your work on my car.
The entire staff was welcoming and helpful throughout the entire process. Thanks so much!
Definitely satisfied. Everyone there was very nice and attentive throughout the entire process. No complaints.
Everything was quick and easy. I was on and out. Excellent customer service.
Why is it taking you so long to finish my car?
great job from beginning to end thanks
The staff exhibited true customer service by exceeding my expectations. They went above and beyond in every aspect. They were very friendly and accommodating of my schedule. The repair was completed quickly and they delivered beautiful results. I now know where to go for auto body service.
As always they are awesome! Thanks everyone!
The job was completed on time. The work excellent. They gave me a ride to and from my house and everyone had a positive friendly attitude.
Very pleased did a good job
Very nice staff to deal with. Got my car done well and on time.
Vehicle Make : Volkswagen
It was a pleasure working with the team at Abra. My car looks fantastic!
Very professional, completed the work faster than I thought. Also done cheaper than I thought.
The rear bumper has many flaws. It should have been replaced. I notice black line under the clear coat. Its wavy does not line up properly.
They were very knowledgable and professional. I appreciate their time and attention. Also i appreciated having my car returned clean. Thank you.