They have well informed me in timely fashion. I was really inpressed by their work. They have enterprise within office.
Did a great job. Kept me updated though out the process
My experience at Abra was extremely satisfying. The customer service was diligent, respectful and noteably personable. I felt there was a genuine interest in my needs and that I was a priority, as it seems all their customers are. I would recommend this shop to everyone and will return if there is ever a need. My car looks great and handles better than it ever has! Thanks again Diana and Dave and everyone at Abra for putting me at ease under stressful circumstances!
Great customer service, great experience overall. Thanks!!!
Quick repair and excellent customer service.
ABRA made a bad situation more bearable. The staff was very helpful and pleasant
Very impressed with service and professionalism.
Everyone was personable and polite
I love all the updates and the service was great!
The best and fast service, with such great customer service!
Very friendly and capable staff. They were great. My granddaughter's truck turned out perfectly. And, it was very fast service.
You guys did a wonderful job I was fully satisfied with the work you guys did I would really recommend to my friends thank you
They did an excellent job repair my vehicle kept me informed about everything that was going on with the process excellent service.
This was my first time leaving my car in a Body shop and I'm happy of my decision to leave it in Abra Auto Body and Glass. They treated me well and service was fast and adequate.
Great experience! And great work!
Kept me informed all the way. Thx. Kathy
Great service, recommended to anyone looking for auto bodywork.
Very good job,you guys are awesome thanks so much for your service
The best customer service. Coming out of a car accident Geico and Abra made the whole process smooth, quick and surprisingly pleasant. Thank you!
Great customer service and friendly staff.
Fantastic service. I was treated with VIP status. Will recommend to many.
The Abra employees, GEICO employee, and enterprise employee were all very helpful and convenient when I brought my car in. I received updates throughout the week of the progress on my car. When I arrived to pick up my far only four days later, I greeted with friendly smiles and a fast service. In addition, my car was washed inside and out!! Overall, the experience was wonderful and I will highly recommend Abra's service to all my family and friends!
Service was great and fast
Wonderful staff and a great overall experience
Quick and very professional.
Very satisfied and everyone was very friendly. Car looks great.
Absolutely the best customer service I've had. Super fast, smooth and very friendly staff.
Very friendly staff and quick service.
Incredible experience, repairs completed in one day. Exceptional customer service from all individuals that were part of the process.
Everything from the moment I brought our Durango to your facility until I picked it up was handled professionally and quickly. Communication was great and we are extremely pleased with the results. We will definitely recommend ABRA Aurora Body & Glass to anyone needing your services. Thank you!
They not only made it look like the sent was never there, they completely detailed my car. I was not expecting services like that. Also the daily updates were great I never had to call and check on anything.
The service exceeded my expectations. Not only were the repairs done promptly and well, the car was washed and cleaned inside and out! And as always, everyone was friendly and courteous. Thank you.
The job you did is very well done
Diana was highly organized and kept me updated throughout the progress of the repair. All the gentlemen were very respectful and explained things thoroughly. The car was done in a very tight time frame and looks very good.
Please call my office phone at ****-****-xxxx for some feedback. Nothing major but improvenents u could make for other customers
Light on inside door panel is taped in place, obviously not reinstalled properly. I will have to bring my car back to get this corrected. This is very inconvenient for me, and could have easily been avoided if someone had inspected the work. I suggest that you question the technician who reinstalled the door panel to see why this happened, and if any parts were lost, that they be ordered from Toyota. I don't plan to come back more than once to get this done properly. It also makes me question whether anything else was not completed properly in the rush to have the work done by Friday evening. Needless to say, I am not satisfied and am disappointed that I have to bring my car back.
Thank you for completing the work quickly!
I own several vehicles and have been to different repair shops. I have never been treated the way your staff treated me. From the minute I stepped into your facility I was treated with respect and professionalism. The staff were very informative and very helpful. I will definitely recommend your facility to anyone. Thank your for your service.
Mike and team provided world-class service throughout the entire repair process! Thank you for your commitment to excellence as well as effective communications and timely updates to keep me informed of the progress.
They did an excellent job and can't tell it was even damaged.
Everything was great.
Completely different to every other experience I've ever had.
I am very pleased with the customer service & quality of work! I would definitely recommend this location if you're looking for superb work!
It's cleaned and everything is great.if I need any repairs I would return.think to GEICO ????????????????????
Mike and Dave from ABRA were extremely professional and helpful the entire time. I couldn't ask for better service. I couldn't ask for a better team to assist me with the repair on my car. I was very pleased with the way they handled everything.
Everything looks good thanks!
Great experience. From moment I walked in, everyone was very professional and courteous. Diana was ready and prompt in walking me through paperwork and very nice. The adjuster and Abra manager Dave were both very professional and helpful in walking me through the repair. No wait times. After promising me the realistic 4 day turnaround, the team over delivered and had my car ready the next day. It looked as though nothing ever happened to it. I'm guessing they used a magic Harry Potter wand. :) Washed and clean too. Awesome job! Thank you all.
Repair was completed ahead of when I was initially told it would be done, car was cleaned and in seemingly pristine condition. Couldn't believe that I crashed it a week ago after having picked it up. Excellent job!
This vendor has serious issues as it pertains to understanding its audience. The staff is led by a manager outside of his comfort zone as it pertains to service. This repair shop should not represent a Certified location for Geico from the stand point of Service. The culture difference is too large and my concernes will be addressed with an exexutive from Geico. I am in the Hospitality industry and fully understand that the public can sometimes be hard to deal with, but I am fully aware that I chose the line if work. The Manager at this shop must be going thru a difficult time in his life and for that I feel bad reviewing this shop in poor fashion as my communication with the rest of the crew was exceptional. David is a real professional who understands the service aspect of the business and is willing to explain and listen to concerns and take action attain remedy. I was called daily to recover my auto only to findout the workmanship was sub standard upon arrival. Waste of my day. My apologies for expressing such a harsh review as this shop has great potential. Let's hire some industry folks who really understand the service arena as I'm sure the staff has the paint and repair side down. Thanks!
The team at Abra were very professional and the customer service was PHENOMENAL! I would highly recommend this company to my friends and family.
From beginning to end everyone was very helpful and nice. I appreciated the texts telling me the progress. The body work was perfect. Would recommend to others.
They did a good job on my car and it was complete in just a couple days.
Everyone was so kind and the work was done fat!
Had a great experience with ABRA and Geico. The job was done with great quality well earlier than the estimated time. Everybody was so helpful !
Awesome team !
Amazing, fast and top notch work. Thank you for fixing my car right. The car looks way better than when I bought it.
The whole team at abra did an excellent job lining up the panels and paint matching. Great job. Thank you.
Every person I dealt with was more than helpful and explained everything and were very nice.
Prompt, courteous and excellent service! Car looks great. Thank you! You work as a team which makes thinks smooth for the client.
Vehicle Make : Mitsubishi
Very impressive service from start to finish. Good communication, was updated almost daily on the repair status. Easy process, No waiting at the shop, haven't seen this kind of services for longtime, 5 stars! Thank you again.
A simple scratch could have been corrected by touch up paint was missed out causing not a complete satisfaction to me.
They were sooo nice to me. It's stressful when you need this kind of repair, but everyone was so genuine and kind it almost made it worth it! Most highly recommended. Keep up the fantastic work!!!
Everything was great! Thanks!
Very pleased with the entire process. A 10 out of 10 for everything
Unbelievable work!! Took them a little longer than thry said but the quality of the work made up for it. They also cleaned my car and even took the time to fold my jackets that I had in the backseat!
Excellent service. Completely satisfied
Good work and good customer service. My car was much cleaner when I picked it up than it was when I dropped it off.
Everyone was great! I felt super welcomed and comfortable. I also love how quick my car got fixed.
The team at ABRA was just fantastic. From the moment I entered till the moment I got my car back , they made sure I was completely satisfied and attended very carefully to my needs and answered all questions I had.
Happy with the work done on my car
Very friendly and accommodating. I loved that you cleaned the car too!
Unbelievable turn around time, constant communication, friendly and professional, plus my vehicle looks brand new!! This is my second time using them and will not go anywhere else :)
Loved the "one stop shop"! Very easy and fast service. I was also very pleasantly surprised to see how my car was cleaned inside and out. Didn't expect the interior to be cleaned too. Thank you!!
Diana was wonderful. She made me feel very comfortable in using your company. She also explained everything to me and made me feel like I was her only client. Thank you Diana. I will be recommending your company.
I think your staff did an excellent job over all , my wife is also very happy with the work done on her Buick ! I would recommend Gieco to all my friends, Great Job keep making your customers happy ????
My interaction with the Abra team was great. They are very pleasant and professional.
It was a very smooth process from start to finish, thank you!
You guys were great. Very fast and efficient. I was completely satisfied with my experience. Thank you for making car pretty again!
Vehicle Make : Mitsubishi
Couldn't have been easier. Very nice setup
Great job and people! A very pleasant experience.
Great communication during entire process.
Everyone was polite, attentive and thorough.
Great service. Friendly staff
I don't have enough wonderful things to say about my experience. It was truly like nothing I have experienced before from a body shop. Everyone was friendly, courteous, and professional, and the updates I received along the way were so helpful. The repair was done so quickly and looked perfect. Bravo to your team for a job very well done!
From drop off to completion I was always kept informed of the progress of my repair. Everyone was so helpful and friendly. I would highly recommend them to anyone.
Overall great experience. Everyone one at the location was professional and helpful.
Just the efficiency of the entire experience. I was truly blown away with how everyone worked in sync with each over. What a beautiful experience. You made me feel calm. The explanation of everything was right on. I also liked the fact of the text updates. You are truly professional in what you do. Thank you very much.
Great work! I would highly recommend someone to them. I was very satisfied.
I was told that my car would be fixed in 5 days so that I wouldn't be out of pocket for a rental, and the team made it happen. I really appreciated the quick work and everything looks great!
Very impressed with the repair time. 72 hours when we were expecting at least a week! Was kept updated the whole way, great service.
The entire process was a extremely easy and I would recommend you to anyone who needs to get repairs.
Thanks for your quick and excellent work ! Very nice, friendly and reliable. Thank you
Great customer service! You got my car in that same day and finished it the next day. I was very satisfied with the work you did on my car and would not hesitate to bring any of our cars there again. The price you quoted me was better than any other quote I got. I will recommend you to anyone who needs your service
Great service all around. Everyone very friendly and knowledgeable. I like the text message updates on the repairs.
From the moment I walked in the door, the staff was great! They were attentive, sincere and knowledgeable! Body work is no fun, but the ABRA staff made it as painless as possible!
Very well done, excellent work on my bumper. The detail was impeccable. The car came back looking brand new. The damage was completely repaired. I dropped it off on Wednesday morning, picked it up Thursday night.
From the beginning to the end this was a great car repair experience for my family and I. The car looks great and the employees were Super nice! Thank you and I would gladly come again!!! R/Paul A
No comments. Overall I was happy
Great work on the car, its probably cleaner than I've ever had it.
The ABRA team was very helpful and professional during the whole process. I would highly recommend this shop to anyone and if needed would uses them again.
Efficient & professional service.
Such a great experience. Thank you
I am very happy with Hospitality and true professionalism I have received from your place
very courteous and helpful
Vehicle Make : Mini Cooper
Everyone was polite, prompt and professional .
Vehicle Make : Mini Cooper
We are truly grateful for being kept informed by your team on the progress of our cap repait. We received daily texts which were great. We received a call once parts arrived, which was sooner than expected and upon pick up Dave & Steve explained what was done and made sure we were satisfied with the repairs. All in all, Abra treated us incredibly and we're very attentive to our needs and questions. We were never in the dark about progress being made. The staff was courteous and professional. Would highly recommend Abra in Naperville.
You guys did a awesome job. Very friendly
Overall excellent service and they keep you updated on the progress of your repairs well only small complaint I have is that people working the rental did not not explain the $50 holding fee was going to be credited towards taxes. My wife asked if it would be fully refunded at the time the rental was returned the lady told her yes that it would be but that wasn't true after a going back and forth with people in the rental department she was taken care of
Excellent work and super fast too!
The only issue I know of is that enterprise did not tell me anything about charging me a deposit or about an additional charge to keep my balance down. They need to take the time to explain that all to the guest when they pick up the car. I don't know if you have control over that but it does affect your image since they are stationed in your location
Yes,I really appreciated the way your team treated me, It's the best! Because your willingness and careness.
Wonderful service from ALL!!! I felt that my time was valued. Very professional, yet friendly environment
Vehicle Make : Mitsubishi
I was satisfied that they took care of a bad repair on one of their technicians part. However not satisfied that it happened in the first place as it caused us to spend time and many somewhere else to diagnose the problem.
I'm glad I chose Abra after my car accident. They were reliable, knowledgeable and considerate. I liked that thru the process I was informed daily on my status of my car via text messaging. They were able to fix my car in less days than anticipated, and gave reassurance I was in great hands especially with my lifetime warranty. Thank you again!
Team at ABRA was professional and focused on the customer.
Very quick and attentive service!
Vehicle Make : Mitsubishi
They were extremely professional and made sure that I was informed of the progress with both texts and phone calls. It was great to have a one stop shop to be able to drop off our vehicle and get a rental care and have the process very streamline.
They did a great job and a great speed.
Keep on doing good jobs and good deeds. Thanks.
Very timely job well done.The truck looks brand new.
My vehicle was considered a total loss by the insurance company so no repairs were actually done but everyone was very professional, helpful and friendly while we were there.
Easiest car repair experience I ever had.
Great work in a timely manner i am very happy with my repairs
Abra is by far the most professionally run organization I have ever had the pleasure of experiencing. From Diane at the desk to Mike who kept me informed on a daily basis,I would go nowhere else for my car needs.
The paint didnt match, and it is look bad
Vehicle Make : Volkswagen
Very courteous, timely update and job well done!!!
Absolutely superb service from day one. Everyone was very friendly and helpful and all with a smile on their faces. I really enjoyed all the text message updates.
The service at Abra was great. They did an awesome job on my car and everyone was very friendly and knowledgeable. I had work done there last year due to hail damage on my car and they did a great job then on my car. That's why I came back. I would highly recommend their services. I give them 5 stars.
Very good service. Helpful people.
Fast and very efficient when both dropping off the car and reviewing the repairs. Very professional.
Everyone was wonderful, professional, and genuinely friendly!
They were very time efficient and it looks like they did a great job as well. Very polite and helpful.
Excellent service, and customers care.
I loved the job they did, the workers are astute and genuine
I had a wonderful experience! Everyone at Abra was friendly and professional. My car was ready in two days, which was earlier than I expected. The back end of my car looks brand-new!
They fixed dent on my door and bumper , it looks like new.
They were very nice and did a good job talking with us also the work on my car great it was very nice the car was clean inside and out I was very please with them
Nice workers, job done very quickly, it was a good experience and well done.
Great experience very fast professional and courteous
Great job! Fast, clean, and goof body work. Will recommend!
Everything exceeded my expectations. The process was extremely efficient. Great job was done by all.
You all did a great job on my car. It looks brand new. I would highly recommend your auto body shop to anyone I know. Thanks so much.
Mike and his crew did a fantastic job. The repair was done much sooner than expected, and the car looks great. Got a car back looking as good as when it was new, and running just as. Amazing.
Excellent customer service. They finished the work ahead of schedule and kept me informed at all time.
Everyone that I encounter gave me a warm and please experience. I would recommend them to friends and family. Excellent experience and customer service.
Turn around time was very fast and the vehicle looks great. The staff was very friendly and helpful. They did a great job going over the repairs when I picked up the vehicle. I will refer Abra to anyone!
Every person I spoke to were friendly, professional and so very kind. My car looks brand new. Thank you very much.
Excellent communications throughout the process and quality of work outstanding. Thank you !
Excellent service and communication.
Worked quickly and efficiently, but didn't rush the job simply to get it done. Kept me informed on a regular basis regarding progress on the repairs. Friendly staff.
Amazing customer service!! Seriously went above and beyond. Thank you for everything!
Service was great and my vehicle got repaired quickly. Great service!
Excellent customer service and i am ecstatic that my car looked brand new from the inside out!
Great communication! Great work done on my car. I would highly recommend to anyone who needs body work.
Customer service was great. Even though repairs took longer than expected, I was kept in the loop and the job was extremely well done instead of extremely fast and sloppy. You guys even came to me when an accessory was left at the shop! Great work, great team, will use again
Diana went above and beyond to make me feel comfortable. The car looked fantastic inside AND out. I would definitely recommend ABRA. I couldn't have been more satisfied.
I appreciate the quick service and ease of process you provide. Thank you!
Excellent and quick service.
Everyone was very efficient, courteous and professional. Wonderful to work with.
Amazing experience and super fast!!! Wow!
The Abra guys at 781 Frontenac Rd in Naperville, IL were very polite and they did an outstanding job on my Pontiac G8.
Thanks a lot Diana, Mike and Dave!
I was impressed on how rapid my vehicle was taken care of. I would recommend my friends on how well your services are. Keep up the good work. I know I can count you again if I should ever need you. Let's hope not for a long time, lol.
Very courteous and helpful.
ABRA did a very nice job, I am impressed. My CAR looks new now.
awesome staff, quick turnaround time, amazing communication
Superb service! Kept me informed along the way...I appreciate that. Great Job!
The staff were very professional and courteous. They kept me informed with regular messages and phone calls on the status of the repairs and surprisingly, the repairs were finished well before time.
I am very happy with the level and quality of service.
Thank you for superior customer service!
I was not completely satisfied with my whole experience the reason being is because once after I picked up my car after it been repaired they either wash my car or let my Car sit out in the cold and my door is ended up up getting locked and freezing after that one of the associates had to Jimmy my locks once after Jimmy and my locks there was paint taken from the side panel of my door then once after that happened because the door wasn't on wasn't on properly unlocked my alarms went off my boyfriend and I was standing outside trying to figure out the situation after they Jimmy the lock the two associates went inside and didn't even come out to help after the alarm started going off so no I did not have a good experience at Arbor Auto Body glass and repair....
Great team! Great communication!
I appreciated that I was kept informed as to the progress of the repairs.
They were very professional and friendly.
I will be recommending this shop to anyone needing auto body work.
This was by far the best service ever, always kept me updated with my car with calls or texts! I was more than amazed when I picked up my car and the fact they not only fixed it but cleaned it inside and outside! Glad my insurance recommended you guys!
I will always come back here whenever I have a problem with my car!
Thank you so much:)!!