Everything was great! Thanks!
Very pleased with the entire process. A 10 out of 10 for everything
Unbelievable work!! Took them a little longer than thry said but the quality of the work made up for it. They also cleaned my car and even took the time to fold my jackets that I had in the backseat!
Excellent service. Completely satisfied
Good work and good customer service. My car was much cleaner when I picked it up than it was when I dropped it off.
Everyone was great! I felt super welcomed and comfortable. I also love how quick my car got fixed.
The team at ABRA was just fantastic. From the moment I entered till the moment I got my car back , they made sure I was completely satisfied and attended very carefully to my needs and answered all questions I had.
Happy with the work done on my car
Very friendly and accommodating. I loved that you cleaned the car too!
Unbelievable turn around time, constant communication, friendly and professional, plus my vehicle looks brand new!! This is my second time using them and will not go anywhere else :)
Loved the "one stop shop"! Very easy and fast service. I was also very pleasantly surprised to see how my car was cleaned inside and out. Didn't expect the interior to be cleaned too. Thank you!!
Diana was wonderful. She made me feel very comfortable in using your company. She also explained everything to me and made me feel like I was her only client. Thank you Diana. I will be recommending your company.
I think your staff did an excellent job over all , my wife is also very happy with the work done on her Buick ! I would recommend Gieco to all my friends, Great Job keep making your customers happy ????
My interaction with the Abra team was great. They are very pleasant and professional.
It was a very smooth process from start to finish, thank you!
You guys were great. Very fast and efficient. I was completely satisfied with my experience. Thank you for making car pretty again!
Vehicle Make : Mitsubishi
Couldn't have been easier. Very nice setup
Great job and people! A very pleasant experience.
Great communication during entire process.
Everyone was polite, attentive and thorough.
Great service. Friendly staff
I don't have enough wonderful things to say about my experience. It was truly like nothing I have experienced before from a body shop. Everyone was friendly, courteous, and professional, and the updates I received along the way were so helpful. The repair was done so quickly and looked perfect. Bravo to your team for a job very well done!
From drop off to completion I was always kept informed of the progress of my repair. Everyone was so helpful and friendly. I would highly recommend them to anyone.
Overall great experience. Everyone one at the location was professional and helpful.
Just the efficiency of the entire experience. I was truly blown away with how everyone worked in sync with each over. What a beautiful experience. You made me feel calm. The explanation of everything was right on. I also liked the fact of the text updates. You are truly professional in what you do. Thank you very much.
Great work! I would highly recommend someone to them. I was very satisfied.
I was told that my car would be fixed in 5 days so that I wouldn't be out of pocket for a rental, and the team made it happen. I really appreciated the quick work and everything looks great!
Very impressed with the repair time. 72 hours when we were expecting at least a week! Was kept updated the whole way, great service.
The entire process was a extremely easy and I would recommend you to anyone who needs to get repairs.
Thanks for your quick and excellent work ! Very nice, friendly and reliable. Thank you
Great customer service! You got my car in that same day and finished it the next day. I was very satisfied with the work you did on my car and would not hesitate to bring any of our cars there again. The price you quoted me was better than any other quote I got. I will recommend you to anyone who needs your service
Great service all around. Everyone very friendly and knowledgeable. I like the text message updates on the repairs.
From the moment I walked in the door, the staff was great! They were attentive, sincere and knowledgeable! Body work is no fun, but the ABRA staff made it as painless as possible!
Very well done, excellent work on my bumper. The detail was impeccable. The car came back looking brand new. The damage was completely repaired. I dropped it off on Wednesday morning, picked it up Thursday night.
From the beginning to the end this was a great car repair experience for my family and I. The car looks great and the employees were Super nice! Thank you and I would gladly come again!!! R/Paul A
No comments. Overall I was happy
Great work on the car, its probably cleaner than I've ever had it.
The ABRA team was very helpful and professional during the whole process. I would highly recommend this shop to anyone and if needed would uses them again.
Efficient & professional service.
Such a great experience. Thank you
I am very happy with Hospitality and true professionalism I have received from your place
very courteous and helpful
Vehicle Make : Mini Cooper
Everyone was polite, prompt and professional .
Vehicle Make : Mini Cooper
We are truly grateful for being kept informed by your team on the progress of our cap repait. We received daily texts which were great. We received a call once parts arrived, which was sooner than expected and upon pick up Dave & Steve explained what was done and made sure we were satisfied with the repairs. All in all, Abra treated us incredibly and we're very attentive to our needs and questions. We were never in the dark about progress being made. The staff was courteous and professional. Would highly recommend Abra in Naperville.
You guys did a awesome job. Very friendly
Overall excellent service and they keep you updated on the progress of your repairs well only small complaint I have is that people working the rental did not not explain the $50 holding fee was going to be credited towards taxes. My wife asked if it would be fully refunded at the time the rental was returned the lady told her yes that it would be but that wasn't true after a going back and forth with people in the rental department she was taken care of
Excellent work and super fast too!
The only issue I know of is that enterprise did not tell me anything about charging me a deposit or about an additional charge to keep my balance down. They need to take the time to explain that all to the guest when they pick up the car. I don't know if you have control over that but it does affect your image since they are stationed in your location
Yes,I really appreciated the way your team treated me, It's the best! Because your willingness and careness.
Wonderful service from ALL!!! I felt that my time was valued. Very professional, yet friendly environment
Vehicle Make : Mitsubishi
I was satisfied that they took care of a bad repair on one of their technicians part. However not satisfied that it happened in the first place as it caused us to spend time and many somewhere else to diagnose the problem.
I'm glad I chose Abra after my car accident. They were reliable, knowledgeable and considerate. I liked that thru the process I was informed daily on my status of my car via text messaging. They were able to fix my car in less days than anticipated, and gave reassurance I was in great hands especially with my lifetime warranty. Thank you again!
Team at ABRA was professional and focused on the customer.
Very quick and attentive service!
Vehicle Make : Mitsubishi
They were extremely professional and made sure that I was informed of the progress with both texts and phone calls. It was great to have a one stop shop to be able to drop off our vehicle and get a rental care and have the process very streamline.
They did a great job and a great speed.
Keep on doing good jobs and good deeds. Thanks.
Very timely job well done.The truck looks brand new.
My vehicle was considered a total loss by the insurance company so no repairs were actually done but everyone was very professional, helpful and friendly while we were there.
Easiest car repair experience I ever had.
Great work in a timely manner i am very happy with my repairs
Abra is by far the most professionally run organization I have ever had the pleasure of experiencing. From Diane at the desk to Mike who kept me informed on a daily basis,I would go nowhere else for my car needs.
The paint didnt match, and it is look bad
Vehicle Make : Volkswagen
Very courteous, timely update and job well done!!!
Absolutely superb service from day one. Everyone was very friendly and helpful and all with a smile on their faces. I really enjoyed all the text message updates.
The service at Abra was great. They did an awesome job on my car and everyone was very friendly and knowledgeable. I had work done there last year due to hail damage on my car and they did a great job then on my car. That's why I came back. I would highly recommend their services. I give them 5 stars.
Very good service. Helpful people.
Fast and very efficient when both dropping off the car and reviewing the repairs. Very professional.
Everyone was wonderful, professional, and genuinely friendly!
They were very time efficient and it looks like they did a great job as well. Very polite and helpful.
Excellent service, and customers care.
I loved the job they did, the workers are astute and genuine
I had a wonderful experience! Everyone at Abra was friendly and professional. My car was ready in two days, which was earlier than I expected. The back end of my car looks brand-new!
They fixed dent on my door and bumper , it looks like new.
They were very nice and did a good job talking with us also the work on my car great it was very nice the car was clean inside and out I was very please with them
Nice workers, job done very quickly, it was a good experience and well done.
Great experience very fast professional and courteous
Great job! Fast, clean, and goof body work. Will recommend!
Everything exceeded my expectations. The process was extremely efficient. Great job was done by all.
You all did a great job on my car. It looks brand new. I would highly recommend your auto body shop to anyone I know. Thanks so much.
Mike and his crew did a fantastic job. The repair was done much sooner than expected, and the car looks great. Got a car back looking as good as when it was new, and running just as. Amazing.
Excellent customer service. They finished the work ahead of schedule and kept me informed at all time.
Everyone that I encounter gave me a warm and please experience. I would recommend them to friends and family. Excellent experience and customer service.
Turn around time was very fast and the vehicle looks great. The staff was very friendly and helpful. They did a great job going over the repairs when I picked up the vehicle. I will refer Abra to anyone!
Every person I spoke to were friendly, professional and so very kind. My car looks brand new. Thank you very much.
Excellent communications throughout the process and quality of work outstanding. Thank you !
Excellent service and communication.
Worked quickly and efficiently, but didn't rush the job simply to get it done. Kept me informed on a regular basis regarding progress on the repairs. Friendly staff.
Amazing customer service!! Seriously went above and beyond. Thank you for everything!
Service was great and my vehicle got repaired quickly. Great service!
Excellent customer service and i am ecstatic that my car looked brand new from the inside out!
Great communication! Great work done on my car. I would highly recommend to anyone who needs body work.
Customer service was great. Even though repairs took longer than expected, I was kept in the loop and the job was extremely well done instead of extremely fast and sloppy. You guys even came to me when an accessory was left at the shop! Great work, great team, will use again
Diana went above and beyond to make me feel comfortable. The car looked fantastic inside AND out. I would definitely recommend ABRA. I couldn't have been more satisfied.
I appreciate the quick service and ease of process you provide. Thank you!
Excellent and quick service.
Everyone was very efficient, courteous and professional. Wonderful to work with.
Amazing experience and super fast!!! Wow!
The Abra guys at 781 Frontenac Rd in Naperville, IL were very polite and they did an outstanding job on my Pontiac G8.
Thanks a lot Diana, Mike and Dave!
I was impressed on how rapid my vehicle was taken care of. I would recommend my friends on how well your services are. Keep up the good work. I know I can count you again if I should ever need you. Let's hope not for a long time, lol.
Very courteous and helpful.
ABRA did a very nice job, I am impressed. My CAR looks new now.
awesome staff, quick turnaround time, amazing communication
Superb service! Kept me informed along the way...I appreciate that. Great Job!
The staff were very professional and courteous. They kept me informed with regular messages and phone calls on the status of the repairs and surprisingly, the repairs were finished well before time.
I am very happy with the level and quality of service.
Thank you for superior customer service!
I was not completely satisfied with my whole experience the reason being is because once after I picked up my car after it been repaired they either wash my car or let my Car sit out in the cold and my door is ended up up getting locked and freezing after that one of the associates had to Jimmy my locks once after Jimmy and my locks there was paint taken from the side panel of my door then once after that happened because the door wasn't on wasn't on properly unlocked my alarms went off my boyfriend and I was standing outside trying to figure out the situation after they Jimmy the lock the two associates went inside and didn't even come out to help after the alarm started going off so no I did not have a good experience at Arbor Auto Body glass and repair....
Great team! Great communication!
I appreciated that I was kept informed as to the progress of the repairs.
They were very professional and friendly.
I will be recommending this shop to anyone needing auto body work.
This was by far the best service ever, always kept me updated with my car with calls or texts! I was more than amazed when I picked up my car and the fact they not only fixed it but cleaned it inside and outside! Glad my insurance recommended you guys!
I will always come back here whenever I have a problem with my car!
Thank you so much:)!!
Technician David did a great job.
Excellent!!! I couldn't be happier:)
ABRA made it so easy for me to get my vehicle repaired. The text message updates were great too. While this was a claim through Geico, if I ever needed body work completed again I would definitely take it there.
Working with Abra and Enterprise Rental via Geico was a great experience. Everyone involved was very experienced, efficient and professional. Communication via text message updates was great. People were pleasant and knowledgeable. Thank you.
Great service from all of the staff. Seamless process, would highly recommend to anybody looking for repairs.
I am forever grateful for your service. Not only is my repair excellent. But Diana went above and beyond the call of duty. I dropped off my car during my lunch hour and I called Enterprise about 1 hour before my appointment time to meet me. They failed to show. Diana made several calls to Stefan who said they were on their way. They never showed. I was in your facility in excess of an hour when Diana offered to drive me back to my office. She refused to let me walk. I finally got into my rental at 6:30 pm that evening. Because of the wonderful service I received I will always look to Abra first. God Bless you guys. Thank you friends!!!
Everyone was fantastic at Abra.
Great service, finished works in a very timely manner, great work.
People are nice,and the car is fixed quickly.
As I pulled into the driveway last night the engine suddenly started running rough. This morning my daughter drove it 1.5 miles to school and texted me it was still rough. This afternoon she drove the 1.5 miles home and said the check engine light came on as she arrived home. Have not had a chance to investigate further.
The ABRA of Naperville crew was awesome. They treated my wife and I with the utmost of kindness and respect. The repair crew did a fantastic job on my Pontiac G8 and did it in a very timely fashion.
Thank you again ABRA!
Wonderful, fast friendly service!!
Friendly service, professionally done in a timely manner.
Great job! Great Service!
Staff is friendly and professional. Quality is work is excellent!!!
Great job, even better customer service.
Vehicle Make : Volkswagen
Repairs resulted in additional damage. Damage was not akbowladged even though pictures taken before repairs do now show damage.
Very good experience. Abra kept me informed at all times throughout the process and actually completed the work earlier than anticipated. I will definitely be a return customer (if needed) and recommend Abra to friends and family.
Very timely and high quality work
Great servive! Good job and ahead of schedule.
Vehicle Make : Mitsubishi
I love the work that the men have done to my car. I'm amaze how it looks like it never been damaged before and I have to say thank you for the hard work and time effort you guys made.
The tean kept me info and completely the job timely.
The process was easy and the communication was frequent.
courteous clerks; professional attitude.
My car was completely fixed and clean.
I am extremely happy with the customer service and the work that was done to my vehicle. A huge thank you to the guys in the back who worked on my Mercedes Benz. They did a fantastic job. I wasn't expecting the inside to be cleaned, so that was a very nice surprise. I normally don't take surveys, but since your team went the extra mile for me by cleaning the inside of my car & for all the phone calls and texts that kept me updated on the status... I am willing to go the extra mile for them and take the survey with all 10's. Thank you ABRA for making this experience a good one!
Great experience, tremendous customer service and repairs were carried out so quickly and efficiently, thank you!
Everyone was great. Most helpful and speedy. Thank you
Amazing from start to finish. The fastest service with excellent repair service. Will recommend to others!
Great job did repair while I waited.
I was nervous walking in because i was told by several people,that I should take my car to a Mercedes repair shop,but while I was at Abra I was assured that Abra would do their best,and they Delivered,Thanks A Million.
I loved the text messages, but one was sent to me on 10/27 saying my car would be ready on 10/27. When I arrived we were told it would be ready within the next two days.????
I greatly appreciate the steady flow of progress information through the text messages. Also the fact that you detailed the interior of the car was unexpected and a nice surprise.
The whole team at ABRA was amazing!! They were such a huge help and so welcoming! They went out of their way to make sure we were comfortable and had all my questions answered. They even finished my car ahead of schedule! They were friendly and patient with my two young children, which I was very thankful for! They even came out after I had already left the building to make sure I was in my rental car with the kids okay. The whole staff was amazing and I will definitely recommend them to everyone I know! Thank you for a great experience!!!
I appreciate your honesty about really needed to be repaired. Thank you for saving us some money. I will definitely recommend you.
Excellent work. Very Happy.
I couldn't be more satisfied with your work and communication. Geico made a great choice in selecting ABRA as their repair team. Not only did you fix my car beautifully but you also buffed out some spots that were not part of my accident. In addition my car was delivered in pristine condition having been vacuumed inside and even the windows were cleaned.
This was the best treatment I ever had with a car body repair. You're great.
We had outstanding service while her car was being worked on
Excellent treatment and communication from first encounter to final check out. Thank you!
Excellent job thank you esp.david
I liked how we were kept in loop and knowing how everything was progressing.
They were fantastic! Went above and beyond. I would recommend your company. Great experience
Really professional. Clean atmosphere. Loved the updates for my car. Fast!
Let them know that they are appreciated and do a completely professional job from the time that they meet you to when you pick up your car. They truly exemplify customer service. Thank you for all of your help.
everybody was very helpful and sincere with the way they deal with. They made me feel assured about the car repairs and it was very speedy repair too.When I picked up the car, i was happy with work done. Like nothing happened. I would definitely go back and i would definitely recommend them to friends:
Dave did a great job, my car was finished way faster than expected and he kept me up to date on repairs every step of the way.
Had to take car back for additional repairs
The service was fast and curteous, thank you!
However I noticed that there was a scratch on the passenger front bumper that was part of the damage to my vehicle that should have been include in the repair Other than that very satisfied
Job was done ahead of schedule. I was keep inform of progress and staff was very polite and professional.
Everything was great. Car looks good and each person I talked to was so helpful and friendly. I would recommend this to everyone
I am really happy because I found the best people for the best cars so my car looks like never was damaged, I am so thankful to u guys I will refer to all my friends. I wish u all the best in the futur.
Was done quickly and without any issues. Abra was in contact and kept me up too date. I would return for any future work needed.
Quick, friendly service with a beautiful finished product....A !!!!!
Awesome communication throughout the process and they finished the work ahead of time with the highest quality
Diana, Dave, et al were fantastic. Customer service from all was great and the overall work looks topnotch.