Great customer service and text updates were very helpful. Entire experience was pain free.
repair was to the front end. I did not expect a complete auto clean up.
Vehicle Make : Mini Cooper
Took three weeks for repairs. Poor communication regarding status updates. Was told 2x it was ready, only to unexpectedly discover it was not. Was supposed to be towed to my home this evening as I leave in the morning for vacation. I even paid my deductible! Towing company called to tell me it won't start!! Very unhappy right now.
The body work on my 2007 make a newer model Explorer look bad!! The quality of the work is excellent inside & out. I've had previous with this body shop but not under the Abra name and I can say that George and I were blown away at the sight of our vehicle. We are very impressed with our vehicle & all who were involved in getting our vehicle back on the road!! Thanks Abra
Super fast and excellent repair.
The best group of very talented individuals. They do their best to help out with any problem. On a scale from 1 to 10, 10 being the highest, I would give them a 10. They really are helpful during stressful times.
The team is wonderful. Emily, Mike and Ashley are great!!
Friendly service. Regular updates. Good work.
No problems occurred
Customer service was good
I enjoyed the update text
Thank you all at ABRA Auto on Harlem in North Riverside! I'll definitely recommend your service to anyone in need of auto body repairs! You all did an excellent job on my 2006 white Chevy Impala????????????????????????????! I'm one happy, excited, satisfied customer ????! Thanks again ABRA Auto Body & Glass
This is the 2nd time I trusted my car to you, and I can say good job both times. Thank you for a job well done...
Impressive, friendly, knowledgeable, and professional staff.
My car repair was done good & quick !
Very friendly staff, love how they keep you updated on the progress in repairing the vehicle. Very please with the job. My first impression was OMG my car likes its new.
Over all truly satisfy with the service and the job.
John was very professional and friendly. I appreciated his constant communication and tanking the time to explain the documentation as others did not. I also greatly appreciate how beautiful my car looks inside and out! Thank you for fixing my baby!! ????
You are a professional team that takes care of their customers , i was very impressed , keep up the the good work and have a great day !!
I was completely satisfied on how my car looked and how it drove . The work was done faster then what I was expecting . So I was very happy thanks for everything.
Great Customer Service Overall!!
Thank you Michael for handling my concerns. I also want to thank John for assisting me every step of the way. Without you there to talk to I would have not held my cool. Maybe next time we meet you'll be running one of those shops. Thanks again.
This was our second experience with Abra and both times have been completely satisfied. We felt like we were informed every step of the repairs. Actually the text updates made us smile!! Thanks for the "over the top" service!!!
Great job!! I couldn't even remember which side needed to be fix...
everyone was friendly and helpful. the car was ready when they said it would be, and they did a great job.
They did an excellent job.
Your employees are very kind and hospitable. Thank you very much...
Although I was largely satisfied with the repairs and overall process, there were a few areas where I felt there could be improvement. I dropped off the vehicle at Abra-Oswego location prior to an estimate being completed since the vehicle wasn't safe to drive. My van was load leveled to Abra-North Riverside for the actual repairs due to the volume of vehicles in Oswego. I was informed of this the morning after I dropped it off and they had explained it might be moved to expedite the repairs. The fact the Oswego location was accommodating and were trying to get the repairs completed faster was great, but I dropped of the vehicle Tuesday around 5pm and with the transport to North Riverside, there wasn't an estimate until Friday afternoon. I felt this 3 day delay was a little lengthy and at that point the vehicle could have stayed in Oswego for the repairs. I did have a great experience with John Dawkins from the North Riverside location. When the estimate was completed, he called and went over it with me in detail and emailed me a copy. He also set expectations for when he would be following up next. All of these updates were much appreciated and I felt confident in the repair process. John called me mid day on Wednesday to let me know the repairs were done and the vehicle would be heading back to the Oswego location that day but to await the call from Oswego for pick-up. By 3pm on Thursday I hadn't heard from Oswego. I contacted them to see if the van had arrived it had been over 24 hours since I was told it was en route to them. They were able to confirm the van had just made it there and I could pick it up that evening. When I picked up the vehicle upon completion, I was handed a copy of the estimate and thanked for choosing Abra. While the actual repairs were not completed at the Oswego location, I was surprised they didn't walk out to the vehicle with me and show me what they had done and confirm I was satisfied with how everything looked. All of the repairs did to the body of the vehicle looked good but they didn't wipe down the interior of the van where they did the work (the rear hatch was hit). So there were dusty footprints in the cargo area of the van, I had to pop in molding that was around the ceiling, and the plastic around the interior back hatch area was dirty and kind of scuffed up.
Again, generally I felt everything with the repairs went fairly smooth but I would have liked to see the load leveling be a quicker process, better clean up in the interior, and a walk around at the pick-up. Everyone I dealt with was extremely nice and helpful. I felt like a valued customer but wanted to provide my feedback in hopes of improving the process even more. Thank you, Kristin O
From the moment I walked in the door everyone everyone was pleasant and helpful
I was constantly kept abreast of the status of my car
I was taken to the rental car agency to pick up a rent a car the people of Enterprise were also very nice and were waiting for me
The car looks beautiful thank you very much to everyone.
Mr. Dawkins was such a big help during this process. He went above and beyond to accommodate me and was flexible with my work hours when it came to dropping off and picking up may vehicle. Impeccable customer service and very thorough.
I must say, i am very pleased with the professionalism and the step by step update and status with my vehicle. It left me no questions to ask. This has been the best experience i wouldn't want to get in again. But if I have to ,i would let abra handle it again. Via insurance company.
Very friendly! Went above and beyond!
Excellent job, it's as if nothing happened. Repairs were finished 2 weeks from the day I brought the car in, that was amazing. The staff was really friendly and kept me up to date with the progress of the repairs. Very organized. I would recommend Abra to anyone.
I was very happy with the work that was done on my car
They are true professionals and the quality of the work they do is outstanding. I can't compliment and thank them enough for their excellent service. I would definitely go back to them in the future if needed and I plan to refer them to others.
Amazing job, my car looks new!
Michael Zemgulis,the general manager was excellent. He explained everything thoroughly.He listened attentively to every question I had and answered everyone of them.Very nice and honest man.The secretary(Cheryl)was so helpful and good with me and everyone that came to Abra.What a great job they did and do!
Good people to work with. Very helpful and friendly.
It was the best service ever!!Thank u for Emailing me everyday informing me about my car and John Abra has great customer service..Thank u for everything..Nancy B
All staff is super friendly. Second time I had my car serviced here and both times I was very satisfied....Kudos to John for being such a nice and accommodating guy. A place I will refer to others.......Becky T.
I loved the service and how quickly they got my car repaired. I will highly recommend them.
The staff was nice & friendly. I appreciated the email updates also
thank you for your prompt and professional service and getting our vehicle back to us as quickly as you did
Everyone I interacted with at Abra was accommodating and professional, and made the experience at Abra a pleasure. John gets extra kudos for walking me through the estimate and repair process very thoughtfully. And I was thrilled with the final project. My car hasn't looked so good in many years before the accident occurred!
Minor damage to the passenger side door handle was present that was not there when the car was brought on for repair. Damage to the car's key fob was not addressrd.
Communication was good and they delivered according to the timeline they provided. Very well done.
Great work and my car looks brand new
I was very pleased with my car repair. My car looked absolutely beautiful afterward and the wash really showed off the great job they did.
Job well done very pleased with there customer service.
I had an excellent experience with Abra North Riverside! The staff was friendly and executed my repairs in a timely manner. Rachel was sweet and very informative!
Bumper looks good office staff very courteous
Great customer service thank you Rachel and the rest of the crew.
Friendliness, clarity re: needed repairs & cost
Outstanding customer service, very professional and they did a great job fixing my truck
miscommunication needless to say car still in shop
Very friendly and personable service, The team was knowledgeable, professional in-person and on the phone. Great experience.
I am extremely please with the service I received as well as the work done on my car. In fact the work on the car was of such a high order that both my wife and I almost felt like it was new. Mr. John Dawkins with who I dealt, was both very personable and professional. He made no promises he did not keep and the car was ready when he said it would. The office staff was also excellent. Should I have additional car repairs there is no question who I will go to. Scott M. Forsythe
The team was great they kept me updated on progress along the way. John was very knowledgeable and a very nice guy. I will definitely recommend Abra to my friends and family.
Paint color doesn't match well, rust repair was not completed, rear bumper sides stick out
Vehicle Make : Volkswagen
Excellent customer service
The staff is very polite and professional. The service was quick
I'm satisfied with the repairs on my truck and i absolutely like that they kept me updated with emails and also the phone calls.I would definitely recommend abra auto body and glass to friends and family.
All the staff was so helpful and friendly. Couldn't have asked for a better experience
Professional, kept me aware of what was going on with my car, by texting, calling and emailing. All options received was very timely and informative.
Outstanding service. The staff were all very friendly.
I understand that Abra Auto Body & Glass specialize in auto body and glass. Your company did an excellent job on the body work of my car. I want to thank The ABRA TEAM for a job well done.
I'm glad to respond to this survey , because I'm not only satisfied I'm very happy
With the work you guys did and the nice way you treat customers.
I will certainly recommend abra body & glass to people I know.
Thank you for everything .
Service was professional and quick scheduled repair.
thank you for taking the time to make my car perfect again !
Great job, I'm very happy with my car.
Vehicle Make : Volkswagen
Nice & friendly and great work thank you.
Abra did a fantastic job, I will recommend this autobody shop to others.
I am happy with the work you put into my auto, and much surprised at the speed that that I got my auto back. Thanks Paul
Thanks! First class operation from start to finish!
Our car looks great, you can't even tell it was in a wreck!
thoroughly professional, superb work.
Angelo Tosado's estimate of the work required was ethical and legitimate; I was scheduled a date the following week after the estimate was given; the time to complete the work far exceeded my expectations; I was kept apprised of the time expected to complete the work; and at all times the staff was professional. An outstanding job.
Vehicle Make : Volkswagen
They kept me informed on the progress of their work and the car looks great!
Excellent work! I'm overjoyed to have my car back and better than ever. Also thank you for fixing my wife's car door so it doesn't grind when opening and closing. A highly recommended!
Just I can say my car looks like new!!! Excellent service.
ABRA YOU DID A GREAT JOB THANK YOU.
Service was excellent from beginning to end and I received my car early than expected.
Very nice customers service
Job well done. I was always informed with updates since I dropped off my truck for repairs.
I want to compliment your staff on their honesty I left a number of items in the car under the seat and they were all put in a bag and stored safely for me Thanky you
This is my 2nd time using Abra Auto Body and I had another great experience! Will definitely be recommending this repair shop! Great job & great service too!
No comments.. It was a great experience. No issues from the beginning to finished the work.
Everyone I worked with was professional and courteous. The team worked quickly to fix my car and kept me informed all along the way. The car looks great.
Everyone was very helpful and professional.
Great customer service and kept me informed along the way.
Great service and attention to detail.
I am very pleased with the service I received; office personnel were friendly and efficient. Also, the office was very clean and neat! Condition of the office, messy, neat, etc, is an indicator of the type of work the business does. I was very satisfied with the job!
Angelo made the whole experience painless and quick and kept me informed throughout and delivered my car when promised and in excellent condition.
Angelo and Cheryl were awesome!they kept me informed! great service!!! great work!!! professional work by the technicians!! thanks ABRA
great follow up from Angelo at the shop!
Professional courteous staff. Explained repairs.
Angelo is great
Thank you for all your help with this process. This was my first time ever having to do this and your team was extremely helpful and a pleasure to work with. If I ever need more work done, I will gladly have it done here. I will also make sure to recommend your shop to anyone that I know that needs work done on their vehicle. Once again thank you for making this a pleasant experience for me.
I was very pleased with the excellent service I received from the team at North Riverside. From customer service to repair of my truck...a most satisfying experience!
Very friendly, excellent work
I love the updates, we were very satisfied
Thank you all for doing a wonderful job on my Tahoe!!! :-)
Vehicle Make : Mitsubishi
Excellent overall experience! The staff on Touhy was excellent. I was notified of my car's status throughout the entire repair process. The Enterprise rep. Was helpful and accommodating. The work was completed professionally and precisely. Very happy!
you need a sign on harlem ave. to help fine you shop just a little easer.
ALL PEOPLE WERE VERY POLITE,CLEAR EXPLANATION IN DETAILS,SHOWING,THEY REALLY CARE,NICE EXPERIENCE.
Can't say enough about ABRA. They were professional from start to finish. Dan handled my case, and was up front and honest from the beginning. He explained what needed to be done, and how long it was going to take. Throughout the process I received frequent updates on the status of my car, and expected completion date. I would definitely use them again.
Very fast repair and I appreciated having regular update communications via phone and email.
Over all great service, but there were some minor issues with the work. First, there are a few residue marks left on the hood and Second when the alarm is turned on the windows are supposed to close up automatically if and when they are down. Staff was helpful and courteous. Angelo requested to see the vehicle for those minor issues and will repair when possible.
The staff was extremely helpful, professional and knowledgeable. I received a report when I picked up my car that was very easy to understand. I had never received a report like that.
I would recommend your auto body and glass shop if ever needed.
Great customer service :)
Thxs for a great job. I would recommend u to others. I enjoyed the texted updates on the car and h and how the car was doing and step by step processes.
very satisfied and job well done
Thanks to the Abra team that always keep me updated on the repairs on my car. Dan and sheren have outstanding customer service .
Thank you for all the help!
They went above and beyond...like cleaned and vacuumed the whole car...buffed the WHOLE car out NOT just the replaced areas. I wouldn't bring my car anywhere else going forward!
I received an email on Tuesday indicating that my vehicle was ready to be picked up. I arrived on Wednesday morning to pick it up to find that it was not ready. In fact, it wasn't ready until the end of the on Wednesday. Staff wrote it off as no big deal, but it took coordination on my end to get there twice. It was a big deal. The attitude of staff was inappropriate; no one was contrite.
I am extremely satisfied with my repair and please thank Cheryl, Angelo and Dan for all the help and kindness! They are a great group and I will refer to all my friends and family!
You'll done an excellent job on my truck.It only took a few days to finish. I will recommend you to anyone who needs a job done on their automobile.
Yes! I was completely satisfied with the service provided by ABRA, from the pick-up and delivery service of the rental to the completion in a timely manner of my automobile. I believe the thing that stands out most is the customer service provided by Angelo, Sharon, and Dan! Thanks for all your help and great work done on my car.
Nothing to improve on, very satisfied!
Great job from start to finish. I really appreciated the updates by email.
Everything was handled in a professional, timely fashion. I'm extremely satisfied with Abra's services.
Great cheryl was the best
Angelo is AWESOME. As always! THANK YOU!
Thank you for your bright and genuine personalities . great service great people.
Hi above expected! Thank you!
This is the second time I have used Abra I will recommend to friends.
ANGELO DID A GREAT JOB WITH MY REPAIRS- MY HUSBAND WAS VERY PLEASE WITH THE WORK THAT YOUR COMPANY DID THEY ALSO DID THE WORK ON HIS LAND ROVER
Your team was very thoughtful and helpful in dealing with the ins and outs of our insurance (Liberty Mutual), explaining what was going to happen and helping us work with them. They also went out of their way to help us when our tail-light went out right after they were done with our repair. It was completely unrelated to the repair, but they replaced the light as a courtesy anyway. I cannot praise them enough for their dedication to customer service.
Very friendly team, specially Angelo. Great communication and update info. My car looks great!
First, make sure you have the correct contact information, secondly make sure the repairs are complete before you harass someone about picking up a their vehicle.
I felt that Abra took very good care to keep me informed throughout the entire repair process. The email updates daily were helpful and appreciated. Thank you.
Can't tell that it was ever in an accident
The truck came out more worse than it was after the crash. Its a disgrace that your company works on fixing Ford veichels because y'all can't fix them.
It was a pleasant experience.
Everyone was cooperayive and helpful.
My car came back looking brand new thanks to the team at ABRA. Wonderful job
Angelo was great in keeping us informed. He was very friendly and courteous
Excellent work really care and quality by the entire staff at the North Riverside IL location. I would recommend rhem to any and everyone. And the staff kept myself and my wife in the loop on the progress of the vehicle throughout all stages of repair. Thank you North Riverside IL Abra auto body! Sincerely Tim and **** Carolan.
You guys were great! Thank you for everything!!
Very happy and glad that met you guys.outstanding , service above satisfactory ,very friendly people very nice and very professional.they know what it takes to be the top in the field.
The car was perfect upon pick up, they did a fabulous job!!!
Vehicle Make : Volkswagen
I was very surprised and pleased with how clean my car came back! The job completed was explained to me and looks great. As far as the staff they are very friendly and professional! Thank you I will certainly recommend your services!
This whole team is very understanding about the problems a customer might face. They are very helpful. The work they complete is excellent. Their estimates of the cost and the time the repairs will take are very accurate. They are very highly recommended by me.
The repair was well done. I was kept well informed on the progress of the repair.
Good customer service, job well done
Thanks to abra for a professional job and customer service!
It was great experience. I was constantly updated and they were very friendly to me.
Everyone at the North Roverside location was awesome! Great service and fast turn around on my vehicle.
Everyone at abra autobody acted very professional and cared about my vehicle
I had significant damage to the front passenger side of my car and when I got it back I couldn't tell that it had been damaged at all. I was also pleased that they washed the car and appear to have made the interior look better than when I took it in. I hope it doesn't happen to any of my friends and neighbors, but if they ever have an accident, I'll recommend ABRA!
Everyone treated our family with respect. They explained the process making us feel at ease. I appreciate that my wife and 2 kids were spoken to with kindness by Luke Vazquez. Luke even waited for me to get off work...wich meant waiting an hour past closing.
as always very helpful very professional and an excellent job
Awesome experience working with everyone in this facility. Thank you
The staff was very professional. Thanks for bringing my dart back to life.
Very nice people , who treat you like family
Your team really went above and beyond! I would recommend your shop to anyone! In fact I will post a great review on yelp for you! Great job!
They took great care of us and made the experience easy. Made us feel welcome. Great work.
I thought Angelo and his staff were professional and courteous throughout the entire process. It was a pleasure doing business with Abra.
Everything went smoothly. Car was completed on time. Communication was terrific with text updates as well as the curious professional staff. They made the entire car repair process go extremely convenient.
Fantastic job! Fantastic customer service!
Xlnt work and wonderful service. So glad I went there.
It was fixed so quick and efficiently. They accommodated the time that was the most convenient for me. Very happy
Really liked doing business with Angelo. Hopefully it will be a while before I need your services again though!
Great service. The car was done fast and looks good as new! We got frequent updates via text and phone which helped us to feel like we knew what was going on. I would highly recommend Abra!
Very nice people. Car needed work after an accident. They made it so easy.
I'll return for all work!!