Vehicle Make : Volkswagen
Great service!!! Love the job thats done great service!
Superior customer service both from secretarial to all staff and even the enterprise personal was awesome. They treated me as though I was family and I felt very comfortable having them work on my vehicle. For this is want to say thank you.
The email letting me know how the progress was going on my truck. Thank you
Great crew and John was very knowledgeable and helpful. The place have great people with great Attitude.
Thank you for taking great care of my car.
One small complaint. I was left with a completely empty windshield washer fluid reservoir. Overall experience was awesome however. All staff were super nice and answered all my questions.
It was just great overall service. I had come in just to get an estimate that day, but I ended up leaving my car there right away. It was extremely convenient that both Geico and Enterprise were on the site. The receptionist girls were always polite and cheerful, never rude. They were also very good about keeping me updated with what is happening with my car. They truly know how to provide excellent customer service. The car itself looks new, and if hadn't known that my car was hit, I probably wouldn't after the job that they did. Im also very pleased with not having to deal with requesting a payment increase from Geico, the initial estimate was lower than what the final cost was, and I'm extremely happy that it was dealt with, without me having to do anything. Overall it was a great experience that was not stressful, in a stressful situation.
Job well done I had a great experience with customer service all the guys that worked on my car was very professional ,,,,,, thank you again for your service
Loved the friendliness, organization, communication, and sense of urgency to get my car fixed and back to me. Great experience. Thank you.
I was kept up to date by email and phone calls, and the car looks great
Very professional curtious and on time service. I was surprised . It is the best auto service I've ever had and this was a accident
Thank you for fixing my car keeping me informed through out the process and most of all taking the time to show me the work. Most places just rush you out the door once they've collected your deductible
Vehicle Make : Mitsubishi
I love how you kept us updated on our vehicle repairs! Everybody we delt with was very friendly and knowledgeable! Thanks for the speedy service!
Excellent service by service professionals. They did a great job all around and I'm very satisfied with the work to my car and the outstanding service they provide.
We would like to thank everyone involved with the repair/ body work that was done on out Ford Fiesta 2016. We were dealing with a very difficult time because of the shooting situation that occurred in our neighborhood and your company made us feel important and at ease. God bless you all and you have a great system in place.????????
Excellent service. Professional staff. Excellent customer service. Thank u
Excellent job by your body shop staff whom I will recommend to all my friends.
Facility was very clean. Wait time was very minimal! Staff was very friendly and incredibly helpful. I could tell that customer satisfaction was Abra's top priority! I would definitely recommend Abra as a top notch auto repair facility!
The car looks great, and it was a very pleasant experience dealing with your staff. I wouldn't hesitate to use your services again.
After I got home. I noticed front door has color issues and black trim around car has a residue on it that seems to have stained it. I will bring car back on Monday.
Quicker than expected and good work done.
the vehicle wasnt ready on the first date i was given. it wasnt ready the 2nd time I was told it would be and when I did pick up the vehicle it still wasnt complete and a paint run had to be buffed out while I waited.....very nice people there but, nothing has gone smoothly throughout the process.
Everyone was fantastic and polite. From towing to Geico definitely ABRA. Customer service was great, I believe her name was Jessica keepung me informed & giving me directions! Thank You
Not updating often. Took very long time for simple repair, Customer service is not satisfactory.
My car was fixed in a timely manner and looks good as new. So happy with the work done
My car looks awesome! It exceeded my expectations. All staff are extremely friendly and knowledgeable. My car looks brand new and I couldn't be happier! Thank you!
ABRA communicated with us daily, as well as went the extra mile and replaced our battery when it was discovered dead on our pick up morning. Thanks, ABRA, for customer excellence.
We are satisfied. Thank you.
Thank you guys are the best.
I'm beyond satisfied with their customer service,the short time it took them to have my car ready,the job they did to have my car exactly how it was after it being 2 days that I bought my 2016 chevy traverse. .I would totally go back in a heartbeat and would totally recommend this place.5 stars and two thumbs up..
Body work and paint was excellent.
Very professional Team from the beginning to the end and my car was returned to me sooner than expected. Great work!
You charge geico 9000 not proper done after acendet driver side gas Pendel near water lleak your manger charged 288 dollers and not happy I want a answer why I was charged this money on top of that you had my car almost 4 weeks and the repaires where not done correctly
Vehicle Make : Volkswagen
Excellent job. Great communication. Will bring all my repair issues to Abra. Special thanks go out to Victor. Thanks again
Simple. Nothing complicated. My car looks clean
I really appreciated the professionalism that the staff displayed. I was equally impressed with the quality of work that was done,in fact I want too get an estimate too fix & paint my back bumper.
Awesome! Get service, best help!
Everything went smooth however on pickup we noticed over spray on black part of the lower bumper.
Good, excellent, and very fast I will recommend thanks guys good job.
Great all around service!!
Everyone was extremely wonderful! The process you have in place is smooth and efficient. I appreciated that no matter who I spoke with on the team that they were timely, accurate, honest and smiled. You took what was a bad experience with my car and made it into a great experience with your shop, luckily that's what I will remember from this life event. Thank you!
Everything looks great. Great job!
your people reviewed everything with and answered all my questions.
Excellent job. Very efficient and kept me up-to-date with timely updates.
Staff is total pros.
I will say someone called
The Service provided was Amazing
Excellent work and great service from everyone
Keep doing what you are doing.
Vehicle Make : Mitsubishi
I should say Abra's team did a fantastic job on the car. They went above and beyond to make sure my car looks good. My car went from horrible to almost brand new looking. Thank you so much for your effort and hard work! Keep up the good work!
Very friendly and helpful keeping me informed about my car
The follow up phone calls, staff and service was amazing!!! Very satisfied with ABRA and I thank you!!
Fantastic service. Very quick and accommodating.
The most professional body shop I have ever encountered. Thank you for doing such marvelous work on my wife's car.
Bumber misfits been told by the manager to comeback during normal buisness hours to get it fixed again also the trunk misfits and the sunroof don't open probably because the wires are disconnected I'm very unhappy with ABRA
Very quick and responsible service! Email updates were also an A. Thank you again Abra team
I am definitely satisfied I thank you all so much
Great job - the car is 9 years old and looks new!
It is characteristic of ABRA AUTO BODY AND GLASS to be professional and courteous to us as usual and hence we are grateful to them. Their work on our car is admirable. Thanks to John Harris, Erika and Carlos, and last but not least The Gentleman General Manager.
excellent job,it restored my car like brand new again... well done
I was satisfied once I got my car because ABRA fixed all and the customer service is great. Erika was being kind all time.
John and the staff exceeded my highest expectations on my vehicle repairs and were extremely friendly, courteous and professional. I will certainly be back if necessary in the future and will be recommending them to my peers.
Car looks great and progress updates were very helpful
It was a pleasure working with the staff at Abra Auto Body & Glass. Everyone that I spoke with was personable, knowledgeable and made what could have been an unpleasant situation, actually pleasant. Each phase was discussed in laymans terms, which put my mind at ease. Although I'm not sure who actually did the work, I would like to send a special thank you to Jessica, Erica, John, Bob and Westin. I would refer family and friends to Abra in the future should the need arise.
Dealing with Jessica and Erika were great as they walked through everything for me. Great concept of one shop for Geico, Repair and rental car...made the process smooth.
Very happy with John,Robertand Jessica, made us feel very comfortable.we would recommend Abra auto to anyone and everyone. Thank you all and take care.
Erica Rodriguez, John Harris, and Michael Kotas, and the rest of the Abra Schiller Park crew are awesome people. Thank you for the great service and the great repair job.
Appreciated knowing ahead of time that parts were not in stock so kept car until parts were ready. The repair was very quick and the free car wash was an added bonus. The process was smooth and the mirror looks fine.
Vehicle Make : Range Rover
We were kept informed at each stage of the process. Jessica was very helpful. Thank you
Erika and Armando were professionals and always answer any questions an concerns about my claim
Thank You so much
for the service You guys Provide
ABRA did a great job on my car and kept me updated throughout the whole process. The level of customer service and quality of the work done is the best I have ever experienced. Thank you for fixing my car!!
Abra keep me updated on a consistent basis regarding my car. Great employees. Thank you very much. Couldn't have asked for better service and communication.
Work done in record time...quality was exceptional....customer service and updates from John, Jessica, and Jaboa were top notch and highly rated/recommended!
I just want 2 say that u guys r the best, friendly, courteous, & efficient. I'd definitely come 2 u again...& recommend u 2 others. Thank u.
During the time our car was in your shop, not only did your team take the time to fix it right, you also took the time to inform us with updates on it. Now our car looks like how it was when we first bought it, and it drives just as smooth. When it comes to going above and beyond to achieve perfection for the customer, you guys hit it out of the park. My wife was so grateful with the work you put into it. Excellent work, guys, and thank you!!!
I found the work to be excellent and the staff professional
Very surprised at how quick and professional work
That my car was repaired, sharp staff and operation
5 Star rating...
Should not have received an email saying car was done a day earlier than completed. Everything else was fine.
You were all very courteous and professional. Kept me up to date to progress. The appears to be satifactory. Thank you
Excellent workmanship and great customer service merry Christmas to all !
i wish you had cleaned all the glass out of the car and put the epass back up - the floor mats are not mine and dont fit?
minor nuances - all is well thanks
Real satisfied professionals and real services thank you
So impressed by your customer service. Everyone I talked to at Abra Schiller Park was very helpful and friendly. Thank you!
The whole team deserves congrats for a job well done. My car looks like it did before the accident. The color matches perfectly. When ever I spoke with Ashley she always addressed my concerns to put my mind at ease. Thanks to all.
Everybody did a great job thank you very much happy Holidays to everybody
Professional work. Jessica kept me updated about the work through text and phone. Excellent service overall. Very impressed. Will recommend to my friends.
Chris and company a joy to deal with. Will highly recommend to friends
Very professional staff, everyone was courteous and was the entire process was explained to me in its entirety as well as being constantly updated on the progress.
Communication was great, helpful and detailed.
Great People and service - kept me informed and answers all my questions. Car looks great - Thanks and much appreciated! Ken Strieker
Everyone was very nice and efficient.
Thank you great job on my truck repair
It takes forever month and a half I want to know when it's going to get ready
Very professional staff caring and taking there time to explain your concern I would recommended them to my friends and coworkers. John and Erica the are very helpful and keep me updated with the progress
very very impressed and satisfied
It was unfortunate that my car was damaged, however Abra did a great job taking care of my car. From the time they towed my car to the time it was picked up the customer service was great. Always checking up either through email or via text it was great customer service skills. I would keep Abra in mind with any repairs be needed. Again thank you for taking care of my car. I really do appreciate everything.
I have nothing but Great things to say about ABRA, from the beginning to the end ABRA has been there right with me. They constantly keep me posted on my vehicle and keep me updated with current status. They were awesome and when they completed my car it was returned to me nice and clean and air fresh as well. This place is awesome a thousand thank your on excellent job and a very satisfied customer.
Chris was very polite and updated me on a regular basis on the status of my car.
The car repairs look great! Thank you
Went above and beyond all of my expectations. I NEVER fill out these sorts of things.
I liked that you kept me in the loop about my car.
perfect everything professional to the tens
Employees were great and very accommodating
Very satisfied with the service and great customer service.
Thanks for the friendly services and updates that was provided.
Thanks a lot for beautiful job you did on my car.
I love the text message updates, I just wish they were a little more specific about what is actually going on with my car.
love the work that got done, wish the hood clukd of gotten replaced but all looks great! thanks again! John was very helpful!!
Body work is a disappointment
Staff was very friendly and helpful. My car looks good as new!
Excellent customer service!! Over the top!!
Thank you. You guys did a wonderful work and fast. Very satisfied
Wow I'm impressed with Abras work. Definitely will recommend my friends!
Vehicle Make : Volkswagen
I loved the customer service .. Everyone was so helpful!!
The workers were very polite I would recommend your business thank you very much job well done
Above and beyond my expecttatlions
Your company is dishonest. You charge for new parts & then reuse the old ones. If I didn't know where to look you would have scammed me also. I'm telling everyone I know including the insurance adjuster.
Love the day by day updates..
Erika was great to work with!
It's a fairy tale. I had no concerns at all. I have used this company three times already and I am extremely happy with their services. I have already recommended my friends to use this company if they ever get in a trouble like me .....the tree fell down on my tree.... It looked terrible after the accident and now my car looks like new! Thanks a lot, guys! You made me happy! With best regards, Yuriy T
Everything was professional and friendly. Thank you so much ABRA!
The car looks brand new from the back!
I was told that a scratch on the left side of my car would be painted and it wasn't.
Excellent as always! Thank you! Yuriy
your did a good job a 10 thank you mush
This is my third time coming back, unfortunately all for auto insurance claims. The work is done quickly and everyone is kind and professional.
The car looks better than before the accident. Looks very good.
You all did a fantastic job. Thank you so much for the discounted labor rate. The fix was quick too. I am no longer embarrassed to drive around. Thank you Juan for your craftsmanship. Special thanks to Greg for keeping in touch throughout the whole process.
I give them a 10 out of 10 amazing work.
Was excepting a nightmare with this whole thing but the staff made it a really painless experience for me
Erika and John provided excellent service when I went in to pick up my car. More shops need employees like them.
You delivered an excellent job from start to end, will pass the word around!
I'm very happy with the service and the atencin
I was kept informed every step of the way. Also all staff was very courteous & pleasant
I think your team does a great job!
I would like to thank the entire team for keeping me updated on the progress of my van. The job that was done was GREAT! From my first experience of bringing it in to the pick up, the staff was very professional. I would recommend Abra to my friends and family. Thank you for a job well done.
Great job. Always kept me informed on the progress and went the extra mile to make sure I was satisfied
Everything was smooth and simple, and everyone was friendly but professional. It was a surprisingly pleasant experience as these things go. Thanks!!
Thank you for your flexibility and willingness to work with my crazy schedule, especially when it was time to pick up my car after repairs. I am a repeat customer and plan to stay that way! :)
Kept me informed as to the progress of my repair. Everyone very friendly and helpful
Job done quickly and efficiently
Great detailed explanation of the entire process and very customer friendly service
They were very professional and my job was done in a timely manner in fact the time frame was amazing. Also the staff were extra nice and very good at their job.
First they told me my car would be ready on Thursday it wasn't the receptionist is very rude I asked a question and she made me feel I was an idiot then I pick up my car on Friday to find scratches on my car a ding on the passenger side door and from the accident the lift gate to be filthy on the inside your guy had to clean after I showed him how filthy it was not to mention that it was scratched and horrible paint job now have to come back in drop my car off again inconveniencing me and not one employee said I'm so sorry nothing to help me out
The repair looks great. Thanks for vacuuming the interior. The only suggestion I can make is that when you clean the inside of a windshield use a clean rag. My windshield looks pretty nasty.
Could not have had a better experience. Let everyone I know that I now have a Body Shop guy. Thank you for making this last 6 days a lot more bearable.
Very professional friendly and job very well done definetly be customer again
Great interaction w/ all employees beginning to end
You guys took care of me from beginning to end. Thank you very much.
Thank you, I am very happy with the results
The customer service was great and the few text messages were also great to keep me in the loop along with the phone calls!
the customer service was excellent! we were kept informed on the repair progress and we were very happy that the job was even finished earlier than expected.
The color Of the bumper is not blended on the color on the body. According to manager they can't do anything about because my car is old and was repainted already.
Thank you Mar, Jesse, and Timmy for being so gracious to my needs. I also want to Thank the other young man (not sure of his name) for being so accommodating
Outstanding derive and updates Very friendly.
Great customer service and care and pride in your work
The details in serving us was really nice. They were are courteous, detailed, and on top of things from the moment we arrived. Each one of them, from the receptionist, to the adjuster, and the enterprise rep to
the guy that went over our car with us. Thank you for your service, we were very impressed.
Your company did a wonderful job on my car,
Wished it happen of course , but it doesn't even look like anything happened..
Thank you all.,.at Abra.
You guys did a great job. Satisfied with the work that was done. Will definitely recommend you guys to friends and family.
Thank you for the great job you guys did in my van. You guys turned a bad situation and made it so much better. Your team were like my angels. Thank you from my family and me.
very professional, kept me up to date on the progress of the repairs, answered all questions and concerns I had. Everyone I had contact with very helpful.
would refer clients for body work
Thanks. Fast service, well done.
You guys made my car look brand new again!! You did a great job an my car and very fast!! You guys made us feel so comfortable with all the friendly people working there! And always keeping us updated on what your doing to the car!! Thank you so much for everything and making this less painful for us!! We are completely satisified with our car!! Thank you again!
Vehicle Make : Volkswagen
Excellent customer service. I appreciated the updates on my vehicle. The girl is very friendly and thanks for being patient with me and leaving me kind voice mails.
The over process was beyond convenient and the staff were very friendly as well as professional. A Service!
Vehicle Make : Mitsubishi
Customer service was excellent and the job was very proffesional
Excellent work completely satisfied with your service
Great customer service. Updated at every step!
The staff was very nice, but my experience was a bit confusing and the fact that my car was not ready when I was told that it would be was a big inconvenience. I received an email update stating that my car was estimated to be done Friday evening. Then I got a phone call saying that it was going in to be washed and detailed Friday evening and would be ready for pick up Saturday. I was fine with that, as I realize the email message was only an estimate. I told the person that I spoke with that I had to work Saturday, so I wouldn't be able to pick it up until Monday morning. Monday morning I came to pick it up and it wasn't ready. I was confused. If it went in for wash and detail already Friday evening, and was supposed to be ready on Saturday, then why wasn't it ready Monday morning? I was told that they changed the priority because I had told them I wouldn't be picking it up until Monday. That made no sense to me because it was supposed to have been finished two days prior regardless. Not only did I have my fianc miss work that morning because he had to drive me out there, (as it turned out for no reason), I had to arrange for other transportation and was late to work myself.
I really appreciate the clarity provided on what to expect at each step, the regular email updates and finally the associate waiting for me almost until the closing time. Really appreciate this! Thank you so much. I hope I never have to return for repairs but if I have to I will choose ABRA without any doubt.
Professional and prompt service. Highest quality workmanship. Very satisfied with ABRA Auto Body & Glass employees' professionalism. Thank you.
Easy process from begin to end with very friendly people.
Fast and flexible service. You under promised and over delivered, and that's the way to satisfy customers.
Everyone went above and beyond!
Everything was very friendly and efficient. The communication was excellent as well, thank you.
I had a good experience with Abra. I'm satisfied with the results. Upon pick up my car was washed. Even rinsed off my all weather floor mats in my car. I was please upon pick up of my car. Ja'Shar offered exceptional customer service. He explain the entire process with good detail and made a follow-up call as promised discussing with me new details as well as confirming things we had discussed already. He welcomed my call if I had any questions and I felt like his efforts were genuine. He has a way with people. I would definitely recommend Abra autobody.
Abra broke my remote. They are not even admitting. Very bad customer service.
I couldn't be happier! The car looks fab I louse inside and out. Thanks for caring it shows. Helen K
Abra Auto Body was wonderful with my toyota! I was kept up to date and my car looks brand new!
Yes but just go the extra mile next time Youneed to be able to trust the body shop if you see something say something even the smqlltjing go far just my opinion but the Guy care of it Thanks!
I was very disappointed with the way the receptionist handled our claim. She is extremely disorganized and very lax about getting simply answers to questions she should be familiar with. When I talked with the manager he lied and was extremely insensitive toward my husband and i's concerns. So much so that he even told me "my only concern is getting your car repaired in a timely manner " I will probably file a complaint with the BBB as well as tell my entire family, friends and coworkers.
Vehicle Make : Mitsubishi
Everything was smooth and the staff was great!
I appreciate all the updates and the careful explanations. everyone was so friendly and that really helped make a difficult situation better.
I was extremely excited! You completed the work quickly AND cleaned my car. Which was unexpected. Very quality work from individuals who actually care!
Pleasantly surprised on how fast work was done. Very good customer service