I thought that the service was exceptional from the time the vehicle was dropped off, until I picked it up. Everyone was very pleasant and professional. I was also very pleased with the quality of the repair.
The team is very professional.
Tom was great! Thank you!
nice job I was kept informed of vehicles staus very professional
Excellent service. I have used Abra in Crystal Lake multiple times, and have referred family and friends. Could not be happier with the work and service.
The customer service from Bob was outstanding
The follow-ups were very regular which was really nice and everything was extremely hands-off for me as the customer. Great job!
My only complaint was that my vehicle was done 2 days past what the emails that were sent said. Other than that I was very happy.
Couldn’t of gone any smoother. Kept me updated daily and car was finished on the day they predicted. Also looks great!
Assuming that the extended rental car expense will be covered by Abra, it was a pleasure doing business with you. The receptionist was friendly and helpful and the GM was also a tremendous help. The repairs look amazing, like nothing every happened. I'm very pleased so far!
Staff was very courteous, and they responded immediately if I had any questions. I was surprised how quickly they finished the work on my car. (I had my car in the shop about 25 years ago for a side door dent and it took two weeks.) I brought my car into Abra on Monday, and it was finished on Thursday.
Plus, the car was washed, which I really appreciate because it had a lot of salt on it when I brought it in. It looked great when I received it!
Professional, thorough, easy to work with.
The customer service was excellent. I received my car back looking brand new. My car status was constantly relayed to me and everything was completed quickly, even being the holidays. I don't plan on having another accident, but if one does occur, I would happily bring it back to Abra Auto Body of Crystal Lake.
My car ended up being totaled by my insurance company so it was not repaired here. However my experience with the staff and helping me through the process with excellent!
Excellent service and communication.
Giving the Abra location in Crystal Lake, IL a 10!
Our car was fixed very quickly. We were kept up to date with calls and emails. Very helpful staff.
My car is perfect. I'm very thankful for the excellent service received.
They did everything for me with the insurance and set up my rental. They fixed my car very quickly and it looks great! Bob was very helpful!