Every other day updates were very appreciated.
Even though my car had to stay two extra days, that was preferred to having to go through getting things re-fixed at a later date.
Robert was awesome. He knew exactly what needed to be fixed and he got the car done early. The work was done perfectly and looks great. Thank you so much!!!
Did a great job on the car, even though the car was not fixed at the predicted date, they where always keeping me updated about the car and giving a rough idea what was going on, staff was friendly and more then willing to answer any questions I had, would defiantly do business with them again
I have taken 3 vehicles to Abra and I have been very happy with the work, I won't take my vehicles anywhere else. Thanks again for the great work
ABRA makes fixing your car enjoyable! They are super nice and very professional and helpful.
Lindsay and Bob were fantastic!!! Great service, timely responses to my questions and my car looks great. I couldn't be happier!
Looks like a great job. Well done everyone
You guys not only met our expectations but exceeded them! My wife and I were both very impressed with your work! We were even more impressed on how you kept us posted and answered every question throughout this process! I would highly recommend your company to my family and friends!
Tim and Pam Callahan
Rob was so helpful. The entire staff was great. I appreciated the updates. The work was perfect.
Very well done. Thank you.
I would not hesitate one bit to recommend ABRA to anyone to have their vehicle repaired. My experience was seamless and my car looks amazing!!! Everyone there was very helpful, my car was done within the timeframe I was given,and came back to me immaculate inside and out. A big TWO THUMBS UP to all of them.. thank you all for making this experience so amazing!
Extremely professional staff and work on my vehicle. Very impressed
Bob Liz and the entire staff were fantastic I recommend you to everyone. The work is excellent on time and perfect. Thank you Dan Wills
The car actually feels like it runs better. Thank you so much for all your efforts to keep me informed on the progress of the repairs. Will definitely be referring people to you. Thank you again.
They were very professional and were very concerned. I'd recommend Abra to any of my friends and family
Extremely satisfied with my experience. The entire crystal lake team was very helpful and friendly and knowledgeable. Great work! Thank you very much.
Great service. Fast and great work
Very professional. Excellent service.
Great service nice people to work with very pleased Thank you again...
Everyone I spoke to, or who called and left a message if I wasn't able to answer, was comoletely wonderful! They were all very kind and friendly, and kept me informed of each step that my baby (my truck) was in. All of this occurred in the process of me moving from the Aurora area to Crystal Lake, so it could have been completely hectic, but they provided nothing but ease for me.
When I picked up the car I noticed a scratch in the paint. I mentioned it and they fixed it right away. Everything looks good and I enjoyed talking to the staff. Everybody there seems happy to be there. The whole experience was very smooth and easier than I expected. I appreciated the daily text message and Bob called often to keep me informed.
They did an absolutely fantastic job on my car. It looks practically brand new. Thank you!
They were very professional and kept me informed.
Thanks to all who had a hand in repairing our Chevy Malibu. It was done quickly, efficiently, and the car looks better than when I brought it in. I was also impressed on how well informed Abra kept us about the repair process and that it was done by the guaranteed date. Thank you all (especially Bob, who kept in contact with us the entire time). A, 10/10, 100% satisfied
My car looks great!
The employees kept me updated via text and telephone regarding the progress on the repair of my vehicle, and Bob explained what kind of parts would be used in the the repair. ABRA worked with the rental car company so I could drop off the rental car at ABRA when I picked up my fixed vehicle. My car looks better than it did before my accident, and is running very smoothly. I also greatly appreciate that my car was completely cleaned in the inside when it was returned to me, and the office staff was friendly, too. Overall, I am very satisfied with the with ABRA.
I was very pleased with the phone updates I received. All of the staff were very knowledgeable and professional. All around a good experience.
Thank you for being so incredibly helpful during a stressful time. I would definitely recommend this shop to family and friends.
Vehicle Make : Volkswagen
Super awesome communication from them, felt like the guy that I spoke to (Nick?) actually gave a **** about my car and my overall wellbeing, making sure I was okay after the crash. I like the texts updates too. I felt like cleaning my interior was too much. Appreciate it, but it was really dirty in there.
I would say I would come back but I don't plan on smashing my car again. But if I do then yes this place is the go-to
I really liked the costumer service. They constantly kept me updated on what was going on with my car, also the final result of my car. It looks just like it did before if not even better.
My car looks brand new! You guys did an amazing job, and you were one of the nicest groups of people I've ever met. Thank you so much for fixing my car!
Everything exceeded my expectations. Their work was done ahead of schedule and it looks great everyone was friendly and very informative of what was going on with the car very good experience . Will highly recommend to friends and family
Whole process was great. Easy to get in to for an estimate. Rental car pick up/drop off was easy. Kept me updated, answered all questions, and did excellent work. Nice touch with mints and air freshener. Everyone was also friendly. Made a bad situation easier to handle. Thanks.
Estimated time was two hours...finished in 45 minutes! Great!
We were very happy with the service and care we received while our car was being serviced. Thank you.
Would not want to take my car anyone else. Appreciate the updates, fast service and quality work.
Great service at the Crystal Lake location. Bob Did a GREAT job of keeping me updated on my car. When I picked up the car, it was perfectly clean in and outside, air freshner and even mints were in the car when I picked it up! Amazing job. Will recommend to everyone!
Everything was seemless from the time I contacted USAA. The Abra team was professional and friendly and explained the process thoroughly and my car looks like the fender bender never happened! Thank you!
Excellent customer service along with repairs done right. Thank you.
From start to finish, everything was great! I was very happy with the service and quality of work. Everything was completed in the time frame that was originally set up and everyone was very friendly and helpful. I would definitely bring my car back!!!
ABRA was absolutely AMAZING! They kept me informed during the entire process and followed up via phone and text message regularly. I was at ease knowing that my vehicle was being repaired correctly and within a timely manner. I would definitely recommend ABRA to everyone that I know and will use them for future repairs.
Thank you..thank you.. thank you
Excellent service, follow up, and detail to work. This is the 3rd time that I have had work done and have never been disappointed. I recommend ABRA to everyone.
Thanks for the great work.
Excellent body work done in a short amount of time. Plus my car was cleaner and looked newer than when I brought it in. Thank YOU!
The experience was excellent and the work top quality. Great communications weather by text or office people calling with updates kept us informed of the repair process. I would highly recommend this shop.
Thank you so much, you guys are great, you come highly recommended for the great service you do and friendly staff... Keep up the awesome job.. I'll be sure to recommend you to anyone I know!!
The war was completely unsatisfactory. I was very disappointed.
Mr. Sherman was fantastic. Even dropped off the car at my house since I was on travel for work.
Lindsay and Bob were really good and helpful
The ABRA team did a great job. Very happy with the work, the process, and the people who worked with us.
Courteous and professional service; we would use Abra again if we need body work done.
Very satisfied customer! A+ Customer Service
Couldn't be happier with both the result of my vehicles repairs, or the service. I'll be brining my Jeep to you guys in the future if need be. Thank you,
I give you guys a 10 ????????
Thank you Bob & Steve for your excellent repairs!
Fantastic service. Texts were great!
Everyone that helped me through the entire process was very friendly and helpful. They were direct when it came to certain changes that they had to make while fixing my car and even got it done a little earlier than they initially planned. I got the sense that they genuinely enjoy what they do and put a great effort in repairing my car and I would happily come back if another accident arises.
Thank you for:
-Keeping in touch
-Bring friendly and professional
What a great experience (minus the reason for the repair)
They were very receptive to my needs. I will not go anywhere else.
Kind and courteous. Great customer service
I had gone to another body shop before coming to ABRA, but they didn't have anything available until the end of the month. The person I spoke to cryptically said I should check consumer ratings before going to any body shop that can take my car in immediately. So I did, and ABRA's score looked pretty good. They got me in the next day. I just got the car back, and it looks awesome! The people there are really nice and responsive with really great customer service. I hope I won't ever need there services again, but if I do, I know where to go.
I was very pleased how my Honda look and how professionals they are.The employees are so nice. I will recommend this to all my friends. Thank you job well done.
The staff was very nice. Everyone was friendly and helpful. I can't remember the last time I received such great service. I was so impressed I called State Farm today and gave them my claim number and told them what a great job you guys did. I made it point to say keep recommending their clients to your company! It was a great experience.
I made her promise me that she would let everyone (at State Farm) know. She was happy to hear that.
If I ever need repairs again I will use ABRA I will tell my friends and family. I am not easily impressed and every one of you were great! I could not have asked for anything more. The inside of my car has not been that clean in months too! Thanks for going the extra mile. You took the pain amd frustration out of the accident that happened to my poor car.
Kudos to a great team you have there!
really great staff, kept me informed and fast on the repair
Fast, efficient, and friendly
I can't even tell that it was damaged! Staff let us know everything going on with the car and when it would be ready
You guys handled my repair flawlessly. Everyone at your crystal lake and Algonquin location were incredibly nice. I will never use another repair shop
I was very impressed with the customer
Service here. Marcie took
Very good care of me. I am
Nice work Very friendly Great service
Quick turn around with estimate. Constantly kept informed as to status of repair. No matter who we talked to we were given an update.
My truck was finished very quickly and very professionally and it's the cleanest that it has been in a long time.
If I have any further need for repairs I will bring it to ABRA
Everything was done I a timely matter. I also did appreciate the daily text and keeping me up to status with the repair.
Fantastic job! Nice people!!
Interior was vaccuumed but all the glass was not out, and the dashboard was filthy. I'd suggest cleaning the car in it's entirety and not just the immediate affected area
Good work. Car was detailed when I got it back.
Very nice touch.
They were the best most friendly people to deal with made me feel very at ease they get 10's across the board I can't thank them enough. Jodi G
Wonderful customer service! Loved the way they kept me informed about my vehicle!
The job that you did was great. I was informed all the way through the process and feel very satisfied with the end result.
Completely excellent from day **** until my car was ready. Perfect customer service and perfect work in my little car. I recommend ABRA to everyone and I am so glad I was able to use them
Bob was very kind and kept me in the loop at all times.
The staff was incredible. They even repaired a small section of carpet door paneling without us asking. We will for sure use this location again and referred to our friends and family
The staff was friendly and knowledgable. The work was done well and much quicker than I expected. I was very happy with the results.
Personal. Very engaging Bob. Showed me my car and went over it. Gave me a candy bar and excellent
Verbal explanation about the repaitrs to my to my car.
My baby looks brand new...thank you for taking care of her!
Lots of updates which was great
ABRA exceeds expectations, communicating each step of the process.
I had a great experience with excellent customer service. Thank you to Bob for keeping me informed on the status of my repair and doing a great job.
TREATMENT, PROFESSIONALISM, WORK DONE,PROMPTNESS WERE ALL OUTSTANDING. WOULD HIGHLY RECOMEND ABRA AUTO BODY TO ANYONE WITHOUT HESITATION.
Appreciated all the updates during the repair process!
I greatly appreciate the phone calls and text messages letting me know about the progress of the repairs.
The Thank You note was a nice touch too.
Everyone was great and very professional. They communication about the status of my vehicle was exceptional. The repairs were completed on time and my vehicle was restored to like new condition. Thank you!!
Vehicle Make : Range Rover
Cary was very professional, helpful, knowledgeable and informative. I appreciated all his efforts and kindness.
Everyone at abra did a great job, truck looks good and it was done on time!
Everyone was very professional and my van looks great. Lindsay was especially helpful and took care of all my paperwork needs. Thank you very much for the awesome service.
This is my 2nd visit to this location. Great customer service and awesome work. Staff go above and beyond to ensure your car is done correctly and to safety standards.
Repairs took twice as long as estimated. Work performed was perfect in my opinion. Satisfied with everything but the length of time for repairs.
This is the second time I have brought my car to get fixed here and I absolutely love it. From the amazing customer service to the end product of my car I couldn't ask for a better place and better people. I very much appreciate the updates that include texts, calls, and emails. Thank you very much for what you do and the amount of effort you put into creating a great customer experience!
You give us updates everyday; means a lot to us busy people.
Amazing job! So happy!
Thank you again,
It is good pleasure to repairs car
Great job, great service, friendly staff
Very happy with services and Cary manager always kept me informed.
Perfect customer satisfaction, everything perfect.
Everyone I spoke to was extremely professional, helpful, and friendly. The work done on my car was fantastic. I am so happy with the way in which my car was repaired.
Outstanding customer service ! I work for Nordstrom and know what great customer service looks like. Hand written thank you nice touch . Very satisfied with body. Work.
Customer service even remembered I needed my car by a certain time when I forgot.
Thank you again !
Roosevelt did a great job on getting my truck scheduled and repaired correctly. Jim did an amazing job on the work performed on my truck.
The staff was excellent in explaining in details on the repair quote specifically Cary. I'm definitely satisfied with their work on my Mazda5.
They were extremely helpful and did an outstanding job! Thank you very much. I will recommend Abra to many. Thanks!
Great work ,great service!
Low prices and great service!
Abra went above and beyond. Amazing customer service!
Finished in a timely matter. Very friendly and relatively inexpensive compared to other estimates that I had done. Work looked phenomenal and also adhered to my requests of keeping my custom painted trim despite replacing the entire door. Would highly recommend Abra to anyone. The card and candy in the car when I picked it up were a nice friendly touch as well.
Great work. Quick, clean, impressive.
Great and friendly service
From beginning to end all the people were great
Very happy with the excellent repair job and dealing with the folks at Abra. Very professional operation and freindly.
The staff were very pleasant and helpful.
Everything was completed in a timely fashion, and I'm happy to say that I am satisfied with the results.
I would like to thank everyone at the Abra location in Crystal Lake. I was updated more by them than my insurance company. I'm satisfied with the service and the hard work plus drive that went into my repairs. Thank you all very much.
Thank you, looks good as new ????
As a Manager @Mercedes Benz, I had shared some very important facts @ our last Managers meeting. Your follow has to be the best in your industry. When the first call that the tow truck was coming to Carey giving me up dates every other day to the daily text on progress( calls are always hard to take) I knew every moment the cost, progress, updates, changes, to the final pick- where Carey & my agent, Alen reviewed the car clean, washed and ready for there presentation to me. Thank you ( we can all learn from this experience . You get 10 out of a 10
Very polite and efficient customer service.
Choosing this body shop was an easy decision. Friendly staff, incredible work, and was done before I could even get comfortable in my rental car. It looks better than the day I bought it!! I will bring my car here for all future work and recommend this team to my friends and family.
Great service from a great team outstanding results, thank you to the Crystal lake Abra team. A
Very friendly service and understanding of customer's needs.
Everyone was exceptional and very personable
Thank you for moving my car to the Elgin shop to help me being able to pick it up asap. Also thank you for the detail job, inside and out. That was not expected
Steve and the team made my experience seamless! Everything was taken care of for me and he educated me about the repairs before and after they were made. My repairs were done quickly and I was back in my car as soon as possible. I would reccomend them to anyone. Thanks!
Vehicle Make : Mitsubishi
Outstanding you guys are great thank you for saving my car!
Steve Dammers went above and beyond to be unconditionally helpful. Thank you so much!
However we are completely unsatisfied with the texting service. The initial message saying our car is happy is just plain silly and unprofessional! All the other texts were late and several hours after getting a personal and professional phone call from one of the helpful employees at the local shop.
My fog lights did not work.
Everyone that we came into contact with were very polite and made us feel welcomed.
Steve and Lindsey were great!
You guys are awesome!! Thank you!
This is my second time to use this service in the past 3 months.
Excellent customer service. Very pleased. Would recommend.