This whole process was so easy, and having a rental place next door made it even easier if that's possible! The text updates were handy too. Plus, a clean car?! I was not expecting that- thank you thank you ????
When I picked my truck up today, a gentleman and I looked at my truck and it looked good. Opened driver side door, everything was fine. I leftand went to Hannaford's to go grocery shopping. I came out and opened my driver side passenger door and there was white dust all over my door, floor and seat of my truck. I was planning on calling you guys when you opened to complain. My truck was suppose to be ready on Wednesday the 22nd and was told they "needed to clean the truck inside and out so it looks brand new".So I didn't get my truck till today the 24th. I had to pay for two more days plus mileage on my rental so this could be done and it wasn't!
Thank you for doing such a great professional job, I am so happy!
You people do a great job and make customer satisfied when they see their vehicle back. My son was very happy with the way his car came out after an accident
Vehicle Make : Volkswagen
It looked fantastic... and clean!! Thank you so much!
The staff at the reception desk couldn't have been nicer and were very helpful to me. My car looks ferrific...your body shop did a beautiful job!
You did an amazing job!! Thank you for your attention to detail and fantastic customer service!!
Good job cleaning the car.
Awesome job, looks great!
They are a great bunch of people work with
I went to the Troy office originally and left after checking in, it was an unprofessional experience. When I went to the central Ave office it was clean professional and the gentleman that did the estimate actually got my vehicle in and got me to the rental person in a matter of minutes. Do to him I'd use this location again and would recommend it
everyone at H&V was very courteous and respectful. I could not have asked for a better experience at a very annoying time.
I love the text message updates! I never wondered the status of my vehicle- nice touch!
Thanks for everything! Very professional.
Vehicle Make : Mitsubishi
Excellent service and repair
Excellent communication from start to finish!
Your staff was friendly, and you kept me in the loop every step of the way, which is something I greatly appreciated because I missed having my car. Thanks for doing a great job.
Right wheel cover missing
Loved the daily texts and updates. Very good service. Thank you
Thank you for your prompt and excellent service.
Great job! I would recommend your shop to my family and friends.
Did a great job and completed it early
This is my second repair through H&V and they never disappoint. They have great customer service and they are always keeping you updated along the way. I know when I take my car here it's going to be taken care of. Thanks for getting me back on the road again!
I have no complaints. Everything was handled professionally and efficiently.
Absolutely an awesome experience! Thank you very much!!!
Awesome job by Rick and team.
Turnaround time was a bit extended, but that's the price you pay overall satisfaction. Thank you.
I had my doubts at first with the slow timing BUT the wnd result was so worth it!
This was my very first experience having my car repaired because of an accident. Everybody was so nice and went out of their way to make sure everything was handled properly. I would recommend these guys to anyone.
Job well done. Thank you.
Each staff member was so professional!
Took **** month to get an appointment. Took 2 ****/2 weeks to fix my car.
They did a stellar job handling the repair of my car. Updates were frequent and I was comfortable knowing that my car was being handled with care.
Did a great job on the car.
Job looks great and the communication was fantastic. My car was complete when they expected it to be done.
H&V kept me updated on a regular basis so I would know what was happening with my vehicle. They were wonderful. Would definitely recommend them for anyone who needs their vehicle repaired
Everyone was great.... and very accommodating would recommend h@ v
Not super impressed. Yes, they got the job done, yes, we were kept informed after it was underway but I feel like there is a bit of disconnect between the technology and customer service. Everyone is very courteous and professional but a couple things happened that were frustrating. ****. Our insurance sent the payment directly to H&V. We were never informed when it arrived. 2. Four separate times we had to correct whoever was helping us, that we did not owe our deductible. 3. When my husband arrived on time to the "appointment" that we were called, texted and reminded of several times, it was a full 15 minutes of standing at the desk before anyone spoke to him. 4. After the work was done and I went to pick up the car, I noticed a new dent in the back passenger door. H&V took responsibility for it, which I do really appreciate but it's one more day of hassle and shuffling my kids and their car seats into another rental for it to be fixed. Not thrilled. From what I've seen so far, they do fine work but it definitely feels like they are rapid fire getting cars in and out to meet a quota and not necessarily being careful with necessary details.
Service was fast and done ahead of schedule
You guys returned the van almost better than it was... thanks.
This is the second time I have used h&v and I am extremely satisfied. The customer contact was immensely improved upon. Thank you. I will be recommending your services.
Thank you for doing such a great job. It was a pleasure to work with H&V. My only complaint was that it would have been nice if the repair didn't take as long.
Vehicle Make : Volkswagen
The overall experience was good. I would have liked to be a little more informed on the process of the repair but overall it was a job well done.
Excellent work, well informed on progress and completed quickly. Great job!!!
I appreciated the professionalism, the daily updates via text, and a job well done when finished. Vehicle looked brand new! I would recommend H&V to anyone Who has the misfortune of having body damage done to their car. Than you.
Very happy with customer service and the keeping us updated on work as it was being done. We will definitely recommend H & V to others. Thank you for a job well done.
Your staff was extremely friendly and attentive to my needs. The price of the repair was reasonable, honest and fair. I appreciate being kept apprised of the repair status, particularly by text messaging. The chocolate from Krause's was a nice touch. Kudos to all.
I was very happy with my service! From my arrival day continuing through to my vehicle pick up the entire staff was more than helpful and the communication is very commendable. True professionals from the front desk all the way to the management. I am Very pleased with my service at H&V collision center.
Professional and very well organized
Scheduled pick up of vehicle which was supposedly complete. First off there were still scratches on the car in the area that was fixed. This was however quickly resolved. Upon leaving there was more problems with my car. The sensors in the bumper that were working perfectly before having my car worked on by H&V is now not working so i then had to go back to the center to drop the car off again to get fixed. All this is costing me time with the back and forth to the shop and subsequently money because I'm now going to work with a car that doesn't have my parking sensor so now I have to pay for parking again as well as paying for additional insurance on the rental.
I am still waiting on the car now or some form of communication as I was told the car would be fixed the same day given this was something they did in error to the car it should be a priority.
Needless to say I am Very disappointed in the center, definitely would not recommend them to anyone
The staff was excellent. Very through and th text updates were great. I hope to not see you soon.
All of the updates were helpful and the customer service was excellent!
All music files are gone from my sirus radio. New files can't be downloaded into radio Tech is looking into to it at the moment.
Was told to bring the car back Tuesday next week. Hv will take it to the dealer. How could this happen?
Paint dust was on the inside passenger door as though windows were left open when painting or sanding was in progress. Vehicle interior had a very strong paint odor.
The frequent text updates are a great idea!
HV team members are very personable.
Simply awesome, thanks guys .
Everybody was so kind to me after my accident and were more concerned about my well being than that of my car, which made me feel really good. It was taken care of so well and they returned it to me with a vacuumed and cleaned interior, which I did not expect! From the drop off day it was exactly 6 days of labor, and they're really honest people that kept me in the loop about my car. Very satisfied!!
The work was completed quicker than expected and it looks great!
I had my car fixed there in the past and was very satisfied with the customer service and quality of work. I came back when my car got hit again because this was a place I trusted. Caitlin and Rob were wonderful in helping me get an estimate and setting up my rental. My insurance didn't cover a rental so I was paying out of pocket for this expense. The sooner I could have my car back the better. Rob made sure that my car was done fast but also made sure the quality didn't suffer. He heard the disappointment in my voice Friday night when he told me that my car was almost done but it wouldn't be finished until Monday. I just kept thinking that's more days with a rental and my car not being worked on. He definitely turned my disappointment around with a phone call on Saturday saying he came in on his day off and they were finishing my car. My car looks better now than when I first bought it. They fixed the dent, buffed out all my scratches, detailed it, and ran a diagnostic test and fixed some codes. I am so pleased with the customer service I received from Rob and the entire H and V team that had a hand in assisting me through this process. They definitely went above and beyond to help me. I can't thank you all enough.
Water is in the head light again...right side
I could not have asked for anything more. Wonderful experience. Great communication. Will recommend.
Updates every day nice touch
It was indeed a job well done! It was a long road to get to today...but the finished product was well worth the wait. The car looks brand new. Pristine condition. You can't tell that it has even been in a collision! The staff at H&V is suburb. Very competent and kind to our family. We appreciate all of the text updates that let us informed every step of the way. We are so happy that you allowed us the use of the loaner car...that helped us more than you can imagine and we appreciate that so much . We will be letting USAA know all about our very positive experience with you. H&V is the best! And we will highly recommend you to everyone!
I am very happy and satisfied with the work that was done on my vehicle. Everyone was very friendly. I loved getting the text messages about how my vehicle was doing along the way. I was very surprised and happy to have my car back before the expected completion date. I can't thank everyone enough for the friendly service.
The crew at h & v on central were awesome. It's pretty amazing to have a pretty tramatic accident and then being cared for so nicely from the shop. I loved the text updates. Got my car back last night and it's looks like a brand new car!! Very very pleased. Thanks !!
Excellent service. Very nice employees. Thank u for the excellent and quick service.
Very pleased would recommend
Excellent job! Greatly appreciated!
The experience was very nice i felt that my car was in great hands. The ladys up front very nice, my car looks so good, they cleaned it for me that alone was so nice. Performance outstanding you cant even tell i was hit from the back. Hit where? Thanks guys u rock....JS
Awesome service. Very pleased
Vehicle Make : Volkswagen
Excellent job with the repairs. My car looks better than it did before the accident!! Thanks to the whole H&V team
I really like the text updates. Thank you.
The absolute best collision shop I have ever known-thanks for the text updates, and professional young people in the front office during in-processing and check- out! Truly a pleasure -will make positive recommendations for anyone needing collision repair services. Keep up the good work! Regards, Mike Ransbury 2013 Prius V.
This was probably one of the best customer service experiences I have had in a long time! They turned a car accident into a wonderful experience! Very professional and gave you updates on your car every other day, just wonderful!
Excellent front desk service, excellent with keeping me in the loop the entire time they had my vehicle. Finished vehicle looks fantastic.
Communication was excellent and my car was spotless when I picked it up. Thank you!
Everyone was very accommodating and friendly. They worked with me on payments, and made decisions on what was best for me and my car. I always go to H & V, as does my family and I will continue to recommend it.
Really superior customer service and excellent repairs to my car. Everyone, especially Alex Aguilar were very polite and helpful. Very efficient operation, paperwork and personnel. All work completed on time.
Job well done
Done ahead of schedule
Loves the updates
Awesome job! Great customer service
The only thing was that it took a really long time to get my car back - almost a whole month.
Thanks so much for keeping me updated about my car! Beautiful work.
Very satisfied w/ Customer Service, daily updates also the work.
Everyone was very pleasant and understanding. They treated me with professionalism. I would definitely recommend H&V to my friends and family.
I was completely satisfied the job was completed as promised and the staff was courteous and helpful. Thank you very much.
The coustmer service was phenomenal
Amazingly quick service, staff was helpful and polite. Vehicle was repaired within 24 hours of the initial accident. 10/10
Excellent customer service. Above and beyond any repair shop I have used in past 20 years. The details to repair and service were such that I will not even hesitate taking my Jeep back to H&V for any future work. Outstanding staff! I work in customer service and am pleased to see an automotive repair shop that understands and uses 21st century business technology.
Excellent job! Looks brand new.
I especially appreciated the regular updates by text messages. I never thought I needed to call in to keep you moving on my car repairs and to remind you that I was waiting, waiting to get my car back. I would come back to H & V if I ever needed repairs again.
Thank you for your help!
Great job love u guys thank u
Everyone I spoke with were professional and compassionate. I would highly recommened H&V. Thank you for your service.
The wheel alignment seems off
Very well done, start to
Finish. Will recommend you.
Vehicle Make : Volkswagen
It was such a pleasant and highly professional experience. I recieved timely and appropriate text messages on the stages of repair. My 2009 Jetta looks great! It was returned cleaned and polished inside out!!! Thank you for the wonderful care!
Excellent services from time walk in until vechile repairs...Also explained through whole process of when what how things going with repairs
excelent customer sevice, and thenrepair work looks great. Thank you, much appreciated.
Vehicle Make : Volkswagen
Thank you for everything.
i appreciate Robs attention to detail and making sure I was happy with H & V
Vehicle was not ready at estimated date. Also vehicle needs to be returned, as remote car starter is not working.
When I brought my car in with front end damage, I was just hoping you could make it look somewhat the same, We I picked up "Lola" she looked good as new. I have to say that everyone was very professional and helpful. Every person i encountered greeted me with a hello, from the guy at the front desk to the guy who was dumping the trash. I can say it was a "Wow" experience. I hope to never need your services again but you can bet I will tell everyone know about you. Great Customer Service!
The repairmen did an excellent job on my car. It looks as good as it did, the day I purchased it.
Well we had our front bumper fix while ago because of an accident. Geico had you put after market parts when car was given to me the front bumper was so not aligned. When I pointed out I was told we will replace it. Thank you that was done. But what about cheap mechanics holding it they were not replaced. My son went through a pot hole bumper from left side fell off and got damaged. But I was told it's not the case. So I did temporary fix and paid $180, which should have been covered under your warranty. The person who took care of me was kind enough to do it next day at my request. Thanks for him for that.
Vehicle Make : Land Rover
Thank you! I really appreciate my experience with your team!
Working with Dom B. And Ricky at the shop located at 1615 Central Ave were extremely helpful though backed up with work/vehicles, my repair was speedy and pick up was efficient. If necessary, I'll definitely be working with this shop again.
Great communication and service. Work was done to a very high standard.
Excellent customer service and high quality repair work !
Great communication and cleaning my car was the cherry on top!????
Your team did a fantastic job! I always knew the status of my car. I'm so happy & thank you for making my car new again!
Vehicle Make : Volkswagen
The repair itself was very satisfactory. The car was clean and the staff was very courteous. The only part that I was unhappy that the shop did not notify me that additional work needed to be done nor did they notify the insurance company therefore my car was delayed a week. I only received a few notifications. I'm not sure if this was due to the fact that they had to send my car to a different location then where I dropped my car off. The experience was satisfactory but just not completely.
H&V made the experience easy and convenient.
nice and curdios hat problem and they fix it thank you very much
The amount of communication that constantly occurred was relaxing. Everything was made simple through the communication between H&V Collision and my insurance company.
Totally satisfied at this point everything looks great inside and out thank u for everything you've done.
I got my car early given time and thanks to make it nicely.
Hope I won't have any issue with the repair on future too...
Thanks once again for the proactive response and support.
Car was ready when promised kept up to date regarding the status and everyone was friendly and helpful.
Excellent customer service! Thank you for making this process painless!
Excellent job. Well done from start to finish. Really appreciated the regular communication. Special kudos to Alex Aguilar and Janina!
I enjoyed receiving updates via text or phone call. Everyone was very helpful and courteous and couldn't have done a better job with my car. Thanks.
We have a car that had a lot of work done down to it performance wise. My husband was anxious to leave it to have a repair; however, he knew if he had to leave it anywhere it would be with H&V. We have had other car repairs done there also. We could not have been happier with the job they did and how fast it was done. Thanks!!!
All staff I dealt with were friendly, pleasant and curious. Would recommend you to others.
I'm very happy with the time and care taken to repair my car and the thoroughness of the inspection and repairs done. The great communication and frequent updates from the friendly H&V employees made it a smooth process!
I wish the full estimate was explained to me further. The eta was a little misleading. Other than that, it was excellent. We were a little concerned about other reviews of other h and v collision centers in the area. However, we were blown away by the expert craftsmanship to get our car looking brand new. Stellar job everyone!
Vehicle Make : Volkswagen
Team was great from reception to finish!!Car looked amazing when they were finished and the team was great with customer service!!!
I was pleasantly surprised with H & V's speedy repair service and how they work with GEICO!!! The office looks very clean and professional and everyone was super friendly! Love that ya'll cleaned the windows and washed the car too! Your service really made us feel taken care of! I totally see why such a big, customer service oriented company like GEICO has chosen you to help their customers.
Professional, curteus, helpful and highly informative.
The staff was pleasant and extremely helpful in scheduling my repair, explaining the process, and helping coordinate my rental. Customer service was excellent.
The repair itself is flawless.
Awesome experience, would recommend anyone to use your collision shop. Thank you
Very satisified with repairs. Friendly and
professional staff. Text updates were great.
Those who repaired the vehicle are experts. They did a fabulous job and should be commended and given a raise! ???? Our RAV4 looks brand new and perfect!
The manager, Ricky, and Janina, who kept us informed almost daily were terrific! ???? We really appreciated the personal attention and frequent text updates and we appreciated Ricky's upbeat manner and friendliness. Thank you so much for making a hit and run collision end well. ( and no one was hurt). ???? Kathy and Bob Nelson
Very goog work and service
The Honda looked great and everyone we dealt with was very courteous and helpful.
Thanks for fixing my car - it looks amazing. You guys are great
So so easy! Great work and really great to have Geico and Enterprise right there. This is a really great system. Everyone really nice too! Much nicer than the guy who hit my car and took off. Oh well...
My car is pulling right at slow speeds and or something is different with steering after I was rear ended
Vehicle Make : Land Rover
Thank u so much
Very easy to deal with. All of the staff was very friendly and informative. I liked the daily text updates. Great service and the car looks great!
My bumper clear protector was not initially installed and the subsequent the re-install was done poorly. The team is going to be replacing it again at a later date.
Very professional and stuck with the conversation as for time frame, what needed to be done. This staff is seems very cohesive, would recommend others there in a heartbeat.
Every person was polite and knew what they were doing. An enjoyable experience
Returning the truck detailed was a nice touch. My wife said it hasn't looked this good since the day I bought it
Thank you for cleaning and detailing the car after the work was finished.
The entire experience was a pleasure!
The Colonie store was very helpful and well informative about what was going on with the status of my truck
Paint match was incorrect had to go back into another rental car and wasted 3 hours of our day
Great job! My only call out is that I received several update texts a day while my car was in the shop.. They said it was suppose to be ready the next day, but they would call me. I heard nothing until I called them at 1pm. They said they would call me back with a pick up time. They called me at 3:30 and said the car had to be picked up by 5 because they close.. All the texts I received about the estimated time ready said 6pm..I work until 4:30, so it was hard getting there by 5.. I wish I had received a call earlier in the day or the day before with the pick up time so I had time to make arrangements.
The staff at H & V kept me updated on the progress of my repairs and made sure my car was fixed correctly the first time. I would definately recommend their services to family and friends.
You staff did a super job...from drop off to pick up! The work done on my Soul was excellent! She looks brand new! The detailing outside and inside really made me smile. Great job y'all!
Can not believe how fast it was repaired...
Thanks you for fixing the car so nice and so quickly..
I was very pleased with the friendly service of Victoria JaNina Chris Jen & Demi and admired how well they all worked so well together in helping me - I have recommended my family to do business with you! ????????
Thank You Again! For such a pleasant experience for such a sad occasion
Car looks good. It was shining outside and inside
They did a great job with my car. Kept me informed during the process and we're friendly and accommodating.
Thank you for keeping me posted everyday, that was one thing in my life I did not have to guess at or worry about. When I picked up my car, I think his name was Rick, was very nice and asked me was I alright because I had an accident with a truck. He made me feel like a person and not a number. Thank you the work you did on my car was awesome.
Alex was very helpful and guided me throughout the process. He always asked if I was satisfied.
Great customer service. Kept me updated the entire time and very helpful with all my questions beings this was my first body repair in my life. A
The whole experience was great, and couldn't have been simpler. My car looks like new! Great customer service from beginning to end. Thank you!
The body work that was done is great, as is the paint job. Everyone was very friendly and courteous throughout the process.
Everyone was very helpful and accommodating. Made my life easier with Enterprise being right next door.
Very pleased. Not only was the outside damage fixed but the inside of the car was cleaned right down to the windows.....Thanks again.
The few unsatisfactory items are going to be resolved quickly. (Front spoiler wasn't replaced, hood mis-aligned, tires still shaking on highway) Alex has been kind and courteous with my issues and has promised to resolve them quickly.
Awesome job thank you once again
Very friendly and efficient. The repair looks great!
Professional, awesome workmanship. Very friendly
and attentive staff.
Vehicle Make : Volkswagen
The prople at central ave. are friendly, efficient & knowledgable .i was very comfortable there & the job was gone quickly , keeping me informed the whole time. Top notch service thxnks????
This wasn't my first time at H&V. I knew the quality of the work and great customer service from my previous experience. That is why I chose them to do this job. Loved the regular text message and phone updates that kept me informed of the progress of the repairs. The people I talked with were great when answering my questions. I didn't feel like I was asking anything stupid. Wonderful people to work with.
Great job!! But there seems to be a noise from the right rear door - a rattle (?) or like something is just a bit loose. I'll drive it a few more miles and then call the Central Ave shop for a look. Beautiful paint looks original - wow!!
The most professional auto body place I have ever been to. Just excellent service the best of the best!!!
this is not the first time we had service on our vehicles at H & V and were completely satisfied every time. The team is very courteous and well qualified. Our car looks perfect.
can't see where the damage was. Thank you for a job well done. Annette and Ron Endres
Easy process, good text communication, quicker than I thought it would be
Your staff were very friendly and professional
Keep up the outstanding work!!!
We had several issues that needed to be fixed after the initial ok. Rickey listened to what I wanted and was very patient and we finally had everything fixed to my satisfaction . I am totally happy with the at H&V.
Rickey is a great manager!!
Vehicle Make : Volkswagen
Everything impressed me from the day I dropped off my car to picking it up today. Even though it was a minor damage, I feel that you all treated it like it was very important to make sure I was comfortable with leaving my car in your hands. Totally professional company and overly impressed when I checked out the fixed part. Looks better than when it was a new car. I thank you so much and I will certainly recommend you!!
Very cheerful and helpful employees love the texts and phone calls with updates
Great job! Vehicle looks like new, great communication throughout the service. Could not have asked for a better experience.
The repair to the bumper is beautiful looks better than it ever did. It was a pleasant surprise to have the interior of the car also vacuumed. And to have the car Repairs finished ahead of schedule. I had asked for an estimate for repainting a bubble on the front hood of the jeep as long as you already had the paint for the bumper. I saw that there was a work order for this on my dashboard but I was never called about an estimate and the work was never done. But that has nothing to do with the bumper repair which was excellent.
Vehicle Make : Volkswagen
I really appreciated the regular updates on the repairs, the estimated date of repair time and the regular texts and phone calls. Thank you for your thoroughness and I am hopeful that the repair is excellent. It looks that way but I am no expert. You made the process easier. Thx
I was completely satisfied! The updates,calls, texts were great. The staff is amazing!
We were surprised by how great the experience was. Thanks so much.