The repair work is amazing. The bonus was you cleaned the inside of my car, which is huge having 3 children:) plus, however you washed my car, it looks brand new. Super please with the communication as well. I will definitely be recommending your business.
Vehicle Make : Volkswagen
Thank you all for doing your best during such a busy season and during the winter storms we experienced in our area at the time of service . The team was very friendly ,understanding and kept me up to date with steady text messages on the status of my car repairs.
Best experience ever!
Staffs were responsive.
Great service. And excellent people to work with.
It took a long time but my car looks amazing
To begin the repairs were supposed to take 12 days and the car sat on the H&V lot for 28 days before finished. We were told on the March first that all repairs were complete yet we never recieved the word of completion till March 7th. There is new chipped paint on every door where it opens. We were told on March 2nd that it just needed to be detailed and was getting detailed on the 3rd and could be picked on Friday March 3rd. Mind you Friday March 3 rd it the 3rd date we recieved saying it would be complete. Come to find out when I called monday the 6th it had not been detailed the roof was not assembled and they were finishing up the carpeting on the inside roof, and to top it off the glass was no in yet and that was supposed to be the only big repair. Also after looking at personal photos of the car before it went to H&V there was led damage then they stated occurred. I am almost positive they created false damage to increase their insurance quote. We were also notified on March 6th that there was even more damage done to the roof rails in the rear passenger side, the branch that fell on the car never came near that area. To continue with this they claimed that the frame was bent the branch that hit the car and caused the damage was 3 inches in diameter and weighed less then 10 lbs. So knowing this we are pretty positive damage was created or made up by H&V shop in Queensbury. Needless to say we will not be recording anyone to your shops ever nor will we ever allow any of our vehicle to be repaired by your shops. Thank you for holding our car for 28 day to when all we needed was a new windshield and 3 hours with a PDR kit and pulled the 2 dents that the branch crated out of the car. Maybe your shops should invest in a PDR kit instead of replacing the entire roof, then ordering the wrong color roof and instead of getting the right color, which would have been quicker, paint it but then wait 15 days to paint it. This is truly the worst experience with a shop I have ever had I hope the manager and staff there are repromanded, because I am not the first person to say this about this shop and I gave you all the benefit of the doubt by letting you work on my car but the rumors were true. They don't take care of the cars while they are in the shop, they work slowly, that creates false labor and jobs on the vehicles, and they don't care about the client needs. Lastly when they "detailed" the car, they did not put the floor mats back in place just left them piled in the middle row and didnt even clean the back row where they folded down the seat and stored everything.
I was disappointed in a five day delay, but love the people and quality of work.
I was very patient with them. My door was wrong first then the paint had to be redone. That was fine I didnt mind however others may be impatient. Everything was great on outside but opening drivers door I noticed white paint on my seat. Im not complaining, I just want to bring to their attention so they are more careful. I dont think someone with an expensive car would like that. Everything else was great. They kept me updated and friendly staff. Great customer service.
They did very well everything was quick and easy I'd definitely recommend them to everyone and would go back to them
Awesome job guys. Thank you for the professionalism all the way round. Will recommend to others.
Thanks for a timely, courteous, great job on my Toyota. I am pleased with the result.
Vehicle Make : Land Rover
Your team did a wonderful job keeping us updated on the progress of our Land Rover's repair.
Everyone was very nice ,helpful,and understanding.
Everything was wonderful and they were very helpful.
My incident happened on Jan 25 and I got my car back on Jan 28. Granted you deal with hundreds of accidents, but this was MY accident and although minor, it was very upsetting to me. When I took my car in for the initial damage assessment I was greeted by Tim ****, the Geico rep, who assured me that I was in good hands. He explained the process and got started immediately. I left my car there and was provided with an Enterprise rental . I didn't have to do anything. Repair updates were sent to me via email on a regular basis. Complete transparency. Hopefully I'll never need those services again, but in the event that I do, they would be my first choice. They made an unpleasant experience tolerable. The only painful part was paying the bill!
Your customer service was impeccable along with the repair of our vehicle. In this day and age when there is hardly no customer service, your personnel
Was top of the line! We certainly give H & V a 10!
And will recommend you in the future. Thank you for your excellent service.
Great service and I received daily updates to let me know how my car was along. My car looks great and it was completed when they said it would be.
While the quality of work was good, the experience wasn't due to delays and communication.
The best customer service I have ever received.
Very impressive. Would never go any where else
I want to thank all the really nice friendly people that work there! It was really nice!!!????????????????????
When I picked up my vehicle the head lights switch was left on.. I went in an asked if they had a jump pack an they assisted in jump starting my truck, but blamed it on a bad battery.. I'm a mechanic, I work on all types of vehicle for a living, I not happy I get tried to be made like an idiot...now cause my battery was dead my door locks don't work and driver side window don't work... I have to reset my bcm...
From start to finish the process was made extremely easy. Your team kept me fully aware of the status of my repairs and the timeline. At pick up, I wasn't able to remove my child's car seat from the rental vehicle because it was strapped in so tight. The gentlemen were willing to help me remove it and went above and beyond to do so. I'm very appreciative and will highly recommend!
Everyone was very nice and accommendating. I especially noticed this when I first dropped off my vehicle. I was kept up to date with text messages daily which was very nice as I did not have to wonder about the progress of my repairs. The professionalism was noticeable. When my car was done and I picked it up I didn't feel the degree of service I had when I dropped it off. Kind of felt like the work was done, the money collected so no need to extend superior service. Sorry, but you asked. My car looks great - a little smeary- but all in all I'm very pleased.
Fast service. Constant contact. Great teamwork.
Excellent job. Very good staff.
This is my third vehicle I have brought to have and v queensbury, the first two times I was very happy with the work that was done. This time my wife had dropped off my car and I had called after dropping off to tell them I noticed the headlights were loose. They had told me they were on the estimate and it will be taken care of. After I had got home from work the day my wife had picked up the car, I had noticed the headlights are still loose and also many body gaps are not lined up. This time I had been let down. I know they are capable of good work. I hope they can make this right or I will not being my business here anymore.
Repair work was fine,local staff was cooperative and got our car back to us when we needed it sooner than the "official" return date, but the multiple texts from the local shop and the corporate headquarters were conflicting and confusing. Recommend you let the local shop do the talking and texting. Their communications were far more accurate.
Vehicle Make : Volkswagen
We were extremely impressed with H&V. The young woman who handled our case was prossseionsk, kind and compassionate regarding our situation. I think her name was Caroline. She made sure every detail was covered. Her attention to detail was remarkable. My daughter's car was returned in next to new condition and we would highly recommend H&V to anyone.
Very good and fast service top shelf
Very good job with my truck. My only issue was my tires came back with a white film on them and I can't take my car through the car wash for 90 days. The rest of the truck was spotless.. just wish they had cleaned my tires as well.
My car is immaculate on the inside... I expected the outside to be fixed but I never imagined you would clean the inside!!! Thank you so much for being such a blessing!
I'm 58 and this was the first accident I've been in. I have to say that your Quaker Ave shop made me feel welcome and at ease. Victoria is the perfect front person, Caroline's daily updates were terrific and Jonathan's estimate and explanations were spot on. I had a most pleasurable experience and will spread the word.
The entire shop deserves a raise! But... I should probably get a cut ????
Keep up the great work!
Sincerely, John M
Great customer service from start to finish
Keep up the professional way of managing the projects from beginning to end, including your communication system.
The team work within the office staff was amazing. I will be sure to recommend H&V collision to anyone else looking for auto care. Thank you very much.
My husband was under the impression that we were getting OEM parts not used for the bumper. Everything else was good!thank you
Vehicle Make : Volkswagen
TY TY TY!!! I am very pleased with the work done on my Ford 150. Would highly recommend H&V Colision.
They have earned any future visits from me. Great experience. THANKS YOU!
Did great job and cleaned up car nice thanks
Everybody was so friendly. Jonathan, Will, and Victoria were the best. They even took care of calling Enterprise for my rental car- both pick up and drop off. They were nice enough to help me move the things from car to car. So helpful. Thank you.
It was a great experience. Everyone was very kind and made the process seamless.
Done right and on time. Very pleasant experience.
Great team. Very responsive. Very cordial
Excellent customer service
I loved the text messages on updates of my car. Your team did a great job on my car. Office staff was wonderful. It was a great experience overall. Thanks for repairing my car & fast service. I really appreciate it!
Outstanding staff - prompt - courteous - professional- the entire process was way above aberage!!
Outstanding work and services. They keep you informed. A+
H&V was very efficient and helpful, when they did not feel my car was ready they called to let me know what was going on the fixed the issue , thank goodness it was just a tire needing air!! Would refer to others , very happy with the service ! Thanks for all you did to get my car back to me quickly and could kit event elk I was hit !!
We were visiting the area on vacation. The entire staff were extremely helpful and kept me calm. They did a great job on the car and was able to complete the work by the time we went home. I could not have been happier with the experience we had.
What a great team! Very professional. I would refer H&V to anyone in need of body work .
The car looks great! I appreciate the care and detailing that was taken. It really looks amazing. Thanks!
I noticed the hood the clear coat is peeling. There a lot of places on the hood that was not there before. The piece inside the van is broken clip so it doesn't clip. Plus had my van almost a van. I had to pay 875$ out of pocket for a rental when it shouldn't have took so long to repair. Van was suppose to be done on the 4th August and then the 15th of August finally got my van back on 16th. Just wish to be reimbursed for rental from the 4th when it was originally suppose to be done in the first place. I would love to hood to be fixed properly.
Appointment made to correct issues.
Took 6 weeks when I was told 3 weeks. Car looks good, just took way too long to complete the repairs.
While I am very satisfied with the work done, I am less so with the time it took to complete it-- twice as long as originally projected, particularly for such a small job.
Excellent work and definitely informed about progress.
Everything went very smoothly and I was informed of progress through the repairs. Excellent!
Thank you so much for fixing my jeep! No one can tell it had been in an accident! It is as good as new! I will highly recommend you to anyone who needs "A JOB WELL DONE! Thank you again. ????
Having geico and enterprise on site was so convenient and a very nice surprise. Scheduling through the geico app was very convenient. Text message updates are great. Whole staff was cheery and nice to talk to and be around. A+++++
Excellent customer service and fast results. You clearly have a great system in place.
Thanks for the great work.
I was especially pleased to get my car back early - and looking fantastic.
Excellent customer service! Repaired work was amazing! Ben & Heidi were outstanding!!
Vehicle Make : Volkswagen
Been a pleasure working with your company great staff very professional and.great facility.I never got a quote from any other repair shop.your imagine on Quaker says alot always clean and always doing business.i wouldn't take my vehicle to any other place.I will be speaking highly on the way you guys handle service thankyou very much
Despite a setback in a paint problem every effort was made and accomplished for me to have my car back in time for my return to NJ in time. My daughter and son in law live in Bolton and were impressed. They have said you will be the place to go should they have s problem. Also they will recommend so kudos to your work and being polite
Vehicle Make : Volkswagen
Glad they were able to fit me in quickly. They did just what I asked. Everyone was polite and helpful.
Very professional very thero I was very pleased with my service
Everything was very easy and quick.
Excellent service ahead of schedule!
Vehicle Make : Volkswagen
job well done
Got it done fast and looks great
I could not be happier with the service. UNBELIEVABLE! From the sweet delightful gal who was there to take my info, all the way to the incredibly talented tech's that made my repair look as if it never happened. Actually better than it did before the incident.
I have mentioned this to do many people, ones I work with, family and friends. I will go no where else to have repairs done. Far beyond a "customer" relationship. The crew made me feel like I mattered.... That's unheard of. Your Queensbury crew's awesome reputation is an understatement. I can't tell you just how appreciative I am of all of there work and kindness. Under paid. Yes. This crew is why there are repete customers.
I really really appreciate EVERYTHING yas did to make a lousy situation so nice. And I'll tell everyone exactly that!
Very quick repair. Loved that they had enterprise on site. One stop shop made everything much nicer
When competence is combined with cordiality, I'm impressed. Nice job -- I appreciate the courtesy, efficiency, and quality of the service I received. Thanks much.
Finally found a business that takes Customer Service to a new level. I received daily updates on my vehicle repairs, work was completed as promised, every employee was professional and helpful, and my car looked great when finished. Body shops are a dime a dozen, your Customer Service and attention to detail is what sets you apart from the competition. Great job everyone!
Vehicle looked good as new after repair and was done quicker than anticipated
Will was extremely professional and understanding. The reception staff was very personable and professional as well. I think you have a great team there. Keep up the good work.
Hats off to your team-- can't tell you how impressed we were with the staff and service we received at H & V. Every person we dealt with were so personable and made the entire process painless. Special kudos to Taylor, Bob, and the gentleman who did the estimate. Your professional approach and your friendly conversation made what normally is a stressful experience so easy to work thru. We would recommend you in a heartbeat. Bob and Gretchen Bohmaker
I found to digs and a scratch on left fender that are new to my vehicle. What is my course of action?
Very pleasant and professional!
I truly appreciate the way your team took care of my car. All involved were very professional and could not do more to make sure my needs were addressed. I feel both GEICO and H & V get an A+.
My vehicle looks brand new. Excellent workmanship and attention to detail.
Great job with the repair work
None at this point in time
Excellent service as well as very attentive to customer.
The process from start to finish was very easy.
The staff at H&V were very friendly and helpful.
I would recommend H&V to my family and friends.
Just an overall good experience including the one with Geici and Enteprise. It was all very convenient for me which is important bc I work three jobs and have little time between jobs.
Fast friendly an efficient
Thanks for everything!
Very friendly and quick service! Having the inside of the car cleaned was such s great bonus! Thank you!
Vehicle Make : Volkswagen
Great service and car looks new.
everything was perfect, thanks
Professional, well managed, good work and expensive.
Taylor and Ben, Thanks! As the face of H&V to me you were truely exceptional. I appreciate it. You folks get a great deal out of this. I pay you to work on my car (and what I get out of it is a shiny new looking car that I can't tell was ever damaged), and you get lots of good word-of-mouth advertising from me!
Oh yes, I guess I get a great deal out of it too!
Everyone is friendly and helpful...our car looks great!We are repeat customers we brought our subaru in for repair in 2006 that also was a great job we would still have that car if the gas tank had not rusted out even with the underside being treated ,they said the metal was inferior... your work so far is a 10 !
Vehicle Make : Mini Cooper
Awesome experience treated very well would come back again if needed thank you
Speedy and friendly service
Staff were very friendly and absolutely. I'm a very happy customer.
Everyone was very polite and explained the process to me. They did an awesome job and it was done quickly too. Overall great job!
the service was excellent. repair was done very quick.
Car looks great! Taylor kept me informed and made it a seamless process.
Vehicle Make : Mitsubishi
Wonderful experience! Staff were great to work with.
Thank you guys and girls for everything. I have never had to deal with any type of car repair due to an accident before so I was totally clueless to protocol in these matters. You made me extremely comfortable and did everything for me from talking with the other insurance company to having a rental car ready for me to take home. My car looks beautiful you did a great job. Thank you for everything!!
Ben and Taylor were great to work with at the Queensbury office. Very few businesses exemplify great customer service but this location does!
It was the best experience I have had at any collision repair garage!!!
Knowledgeable patient, staff. They never tired of my calls and confusion and did a marvelous job. Cindy, my Jeep, is looking her happy self again. Thanks, I will recommend you
very happy you guys did a great job
No one wants to go through the hassle of car repairs from an accident but this experience was so simple. Thank you for your quality service and work!
Quick and well done.. Friendly staff!!
Job well done , no hassles . Garuntee .thanks so much . Justin L
Drives like was never in an accident
After dropping my vehicle off at H&V hearing nothing but good things about the results of the vehicle. People lacked to tell me how long they had to wait to get their vehicle back. Experiencing this my return date kept getting pushed back. I went to two different companies showed them pictures from every angle inside and out of my damage plus the adjusters and H&Vs repairs and was told it should not have taken as long as it did. I was dissatisfied with how long it took to get my vehicle back but the work itself was done very well.
I was very happy with the service I received at H&V in Queensbury. They were very professional and courteous and kept me up-to-date on my repair. I have had a few dealings with them now, unfortunate dealings with them now, unfortunately due to accidents. I told them as much as I like them I hope I didn't see them again. Not because they didn't do a good job or their kindness and professionalism but because I really don't want to have an accident again. I think them all, from reception to bodywork for all they did
I am so pleased with your work! Your estimate of time to repair was right on the mark, and all of your staff is friendly and professional. I will definitely highly recommend your business to anyone who needs auto body work.
A job well done! Thank you so much for everything! I am very pleased with the end result!
Friendly, efficient service. They took care of all aspects of the car rental, insurance. It took almost no time and my car was done in a day. Wonderful experience if you need work done. Highly recommend.
Taylor at the front desk was very nice and welcoming. Will was great as well when he did my walk around with me after my car was complete. Nice work guys!
Vehicle Make : Mitsubishi
Very pleased with the repairs, the guys over at H&V did a fantastic job. My car was not an easy task what so ever. Everything on my car is aftermarket and They were able to get the same parts, blend the whole rear end of my car so as if the accident never occurred.
Everyone was very nice and professional . kept me up to date. car looks great. couldn't ask for better service from start to finish. thank you
I was impressed with the timely service,confidence and ability to complete the job on time. Thank You'
What a great job you did on my car I very happy with the work
All looks good with the vehicle. Thank you for all your care.
My cars repair was completed in a short time. I am very happy with how my car looks. It was cleaned inside and outside. Very happy.
Great follow through on the job!
Very professional and you had it done sooner than expected. Well done. It looks like new!
Great job matching the paint and went above and beyond to clean the other headlight so they would match a little better
Very professional friendly approach to the business great experience
Car looks awesome!! On an unrelated matter it would be courteous for customers to have access to a bathroom..
I expected to have a later appointment, but they got me in right away. They also did what they said they would in the allotted time they promised. The experience was fast and easy.
Thanks for everything, especially your patience
Very professional and friendly staff
I had a great experience. Everyone was so nice and helpful. Thank you.
Fantastic job my car came back looking brand new inside and out :)
Pat Donahue was extremely helpful and kept me informed the whole time my car was being repaired.He even went above and beyond and delivered my car to me.I was extremely satisfied with the service I received. A job well done!!
Wonderful job. I am very happy with the service and staff was very helpful and professional. Someone cleaned the inside of my truck along with the outside ! Excellent work. I would recommend H&V to everyone.
I appreciate the updates and friendly service.
I love that I got a text message at the start of everyday telling me the progress of my repair.
Service and repair were excellent. When I got home and checked the final paper I noticed the mileage was about 10,000 more than it should have been. I was alarmed as this is a leased car and that would have been over the allowed mileage and were afraid someone would have thought we did something to the odometer. We called and they said it would be corrected and we went right back for the correct mileage. It was done immediately and we were given a copy of the corrected mileagae and the incorrect one was put in the trash for us to see. My concern was that if it was sent to carfax with that on the record it would have been alarming for the seller. It was a mistake I believe the clerk or? whoever typed it 43404 instead of 34404 miles. It was cleared up and done quickly. I would still recommend H&V to anyone as they do great work.
Everyone was very friendly and helpful & ready to answer any questions I had. Thank you for being so great!
I loved getting the progress reports along the way and being able to answer questions! And when I went to pick up my car, it wasn't just an ok see you later. It was do you have any questions. And if there were any problems they were fixed. Thank you! Merry Christmas!!
It was a very painless experience. great communication. Thanks a lot
Your work was absolutely fantastic! I could not have asked for a better service. Not only was my car done in only 2 days but it looks like nothing ever happened. I was also pleasantly surprised to see that the inside of my car was wiped down. The service was also friendly, knowledgeable and nice. I appreciated this as well. You guys did an amazing job and I will definitely recommend you to everyone I know. Thank you so much for a great experience.
All levels professional through process
The best customer service I was extremely upset about the accident but they were great made me feel better thank you for **** great customer service
Customer service was excellent. Very friendly and professional. Repairs were scheduled very conveniently and a high quality repair was done
Thank you for getting it done so quickly and for checking in with me to let me know that my car is being worked on. I will only go to HV Collision for any car issues I have from now on!
Would recommend them to anyone. Very efficient and nice,
Im totally satisified. A very fine job on the car. I will definitely recommend you for this type of work. Thank you.
Great job will recommend to others.
Loved loved loved the service! Car was done faster than expected and the updates were great! You guys are the best
Vehicle Make : Mitsubishi
This was my second experience with H&V and I couldn't be more pleased with their performance of work on my vehicle. I highly recommend H & V
Does not get any easier than that.
Personal professional staff.
Feel like between geico insurance and the service regarding my concerns about things that broke in my accident that werent repaired and was told that these things were preaccident and they werent. Very dissatisfied with both parties involved. Looking into different insurance companies. Pretty sad when you pay the same insurance company for twelve years and they turn around and screw you.
Your company made the process of getting my car repaired easy and my car looks great! Thank you for keeping me informed every step of the way too.????
Job well done as usual I am very very particular and you never disappoint. Thank you. Anne and Gary R
Don't bother. There's nothing that anyone can do at this point, who works for H&V, that can make anything better. This has been the absolute worst experience I've ever had with working with a collision repair place. The lack of professionalism and pride in doing a job just amazed me. I will make sure that everyone I know hears about it.
John and his team are amazing!
what a great and friendly staff. They did an excellent job fixing my jeep. I love the message updates! Monica F
Our suv looks fantastic. Loved getting updates daily. Everything was explained perfectly when picking up our vehicle
They were very attentive to our repairs and kept us notified of process.
I don't ever want to be in another accident again, but if I was, I would want H&V. From the frequent check ins to taking care of phone calls to my insurance and rental car office, you did ir all! Thank you so much. - Cathy
Yes I was your team always does a great job thanks again.
Great job. Very interested in making sure the customer is satisfied
Betsy looks amazing Ty :-)
Staff was very accommodating professional friendly & attentive. Definitely adjusted to get my car back to me sooner than was originally scheduled . I appreciated their customer service quality of work superior -car- looks brand new
While my car came out great and the communication with the shop was good, my completion date changed multiple times. I understand it can happen but it was frustrating. I do appreciate H&av covering party of my rental though.
VERY NICE PEOPLE TO DEAL WITH...........
I am completely impressed with the level of communication from H&V. Between the phone calls and texts, I was kept up to date on the status of the repair through the entire process and, the work was done almost a week earlier than anticipated!! Thank you!
Vehicle Make : Volkswagen
The updates were great
Mr. Donahue and his entire team were fantastic. I would recommend to my friends and family to use H&V.
Got the job done on time with lots of updates about the progress along
the way. Top notch workmanship, and easy to do business with..
They did a wonderful job on my car and were fast and efficient as well.
Overall great service but iPod was stolen out of my car. Emailed manager three days ago and have not heard back. I know I signed a waiver saying all personal property is my responsibility but didn't think anything would be stolen or that my email stating this would not get a response.
Extremely satisfied. The entire team was amazing.
The auto push emails are a poor way to communicate. I don't want to talk to another person at the shop. Communication needs to improve from est to lick up
Amazing customer service! I'll continue to use this location for all of my repairs! Thanks!!!
Complicated explanation for a less than satisfactory experience...CHR
My Truck looks terrific! Thank you!
When things went wrong, H & V did everything possible and turned bad into good, turned things around and made our experience, not to mention our repair, come out perfect. Thank you, H & V Collision.
Great staff, kept me updated along the way!
It looks perfect thank you so much! You really went above and beyond with extra cleaning and repairs. Thanks again!
Excellent job. Can't even tell it was damaged.
Initially I was told I would have to go through a credit check and needed to fill out all sorts of paperwork. It could be emailed to me so I gave the woman my email address. A week and a half later I had still not received the paperwork via email so I stopped in the repair shop. The man at the front desk told me it was just a standard release I needed to fill out, so we took care of that I left the deposit, left the car the following Monday and picked it up on Friday. So, the wierd start ended very well. So, three fourths excellent, but a rather bumpy start.