Made me feel like I had nothing to worry about, and I left with that feeling. Thank you.
Rito was fantastic !! He kept me in the loop and was very nice
I was SO PLEASED with the results of my bumper ... True talent !!
Your company has great customer service .. Thank you !!!!
Mike is very helpful. Highly recommended. That was an awesome experience.
My car repair was done as expected date and looked like anbrand new again. Thank you.
I was thrilled that my car was done on time and even vacuumed and cleaned out inside! I felt so well taken care of.
Ralph, was such a great man to meet he made me feel at ease, and that I made the right decision having you fix my car. He is a great worker????
I was amazed at the quality of customer service your entire staff provided me. I have never received that level of quality and customer care in the automotive industry in my entire life. I feel like the employees treated me as if I was the owner's family. Thank you for doing a great job on my Yukon.
She was very professional to help me with all my concerns she kept me updated she called me she made sure that I knew the cost right away and help me emotionally with the car accident . AAA
I will have all my cars come there.
Very satisfied. The job was done sooner than expected and the car looks great I dealt with Enrique Salazar Who did a wonderful job and kept me informed as progress was being made. The young lady at the front desk was also very good. She was very efficient and handled all the paperwork.Great job!
Everything was fantastic. It was a great experience.
Everyone was very professional and friendly.
People were professional, and took care of my situation without it be a hassle.
Excellent service appreciate the attention to detail and speed
I was promised my vehicle at 4:30 fri and once I was done with paperwork I was told it would be another 20 min to finish it up. At 5:10 still not done, at that point I complained since it was date night and we only had till 7:30 and they apologized and said they would pay for our dinner. They gave me an envelope when my vehicle was finally done at 5:30 and it contained a 100 bill for dinner. That was a nice thing to do to compensate for delay on a fri night.
I satisfied their sevice.
Espicially, follow up.
Your team is amazing from the first phone call to the last! Thanks to them for making the process so easy and less stressful!
It was perfect! I love how they update you on your car.
Over all great work done on my car would like to thank all the workers at pacific elite starting with the people that work up front as well as the body shop crew made me feel comfortable and positive when I left my car there. When I got my car back was the way as I had it before. Over all customer service was great would I reccomend people to take there veichles their yes that's a 100 percent. Thank you all for the good experience.
Quality of work is excellent
Very good service I was completely satisfied.
Great customer service by all team members ????
Great communication. I always knew the progress of my vehicle. Delivery was as promised. Alex is a wonderful asset to you company, as well as all the front office workers. Thank you
It would have been nice to get a dry car
thanks to Elli, Ralph, Nin and Alfredo for a job well done. only took 2 days!
Absolute worst service I have received from a body shop. I will under no circumstance recommend this place to anybody. I have spoken to my insurance agent and filled them in on every misgiving I have regarding this shop. Zero out of five stars.
Thank you very much for such nice customer service.
Mike give the best service, same as the whole personal.
including the body shop personal.
my truck looks like nothing happen to it.
we got rain, so it is hard for me to find any details on the body work.
but I was told that I can came back with any issues.
it took little longer than expected, but the work got done wright.
My experience with PEC was handled with professionism from the first phone call to delivery of the completed repair. The updates were much appreciated. GOOD JOB
The entire staff was professional and Alex was great to work with. Would definitely recommend this place!
Great job....incredibly friendly staff. thanks so much...
Rick (Enrique) was the one that helped me and was always on top of the repair status. I rec'd text updates regularly. My car was done on the time and date promised.
Congratulations to the team for a fabulous job!
Work was fast and great. High quality
Rick was very helpful! Every aspect from inspecting the car, answering any questions I had, reporting the progress, to closing the case was smooth. He was friendly but more importantly beyond competent. I would recommend him and Pacific Elite if anyone I knew had car issues.
I will take my business elsewhere. No need to call.
Everyone was very pleasant and helpful.
Alex and the entire staff were very kind and very attentive, I appreciate their kindness and hard work they did for everything
Job looks great and it was done in short
time. Looks really good. Thanks.
The work done was excellent but it took long but worth the wait.
The car looks like new . GREAT JOB
Great and Professional people
My front right tire was flat upon pick up and the associate who brought out my car did not realize it (so it was driven on flat). They were in like new condition when I dropped them off. I was advised it will be patched or replaced Monday.
Every thing was well done and the customer contact great
A/C blower damaged, power steering is making noise and headlights are not aligned
I am extremely happy with the service with Mike. I wouldn't trust anyone else
The process was very easy. I appreciated the text updates and the ability to easily communicate through text. Would definitely recommend!
Always kept in contact with me and did a good job on the truck.
They are professionals. 5stars to them
Great job, car was ready 4 days early. Very happy with outcome.
Quick. Professional. Like always
I really appreciate the efficient customer service provided and the continuous communication during the entire process. You made a matter that I dreaded much easier to deal with.
Did a good job in my Subaru forrester! And a bonus they clean my car! Thanks!
I like the txt update!
Currently there is a very serious problem with the paint. At first glance I thought it might have been detailing wax, however it is actually an large unpainted area showing base coat. I will be returning tomorrow morning to ensure corrections are made. L
Loved it!! Will be coming back for another repair in a few months :)
Liz was a complete professional and was a delight to work with.
I will definitely recommend Pacific Elite to my friends and Family.
Every thing was very professional.
Communication was great. I was constantly updated through texts which was greatly appreciated.
The whole expirience from day 1 was great! I was very happy & satisfied with the work done on my fiat 500. It looks great, like band new!!!
Thank you again!
My Van looked great! Rick was a pleasure to work with. Thank you Pacific Elite.
Hacen buen trabajo
Lo único que NO me gustó fue que me dijeron que se tardarían tres días en componer mi carro y fueron 13
Atrá cosa los avisos de los avances de la compostura del carro ya los mandan tarde
La verdad yo lo pensaría varias veces antes de volver a componer mi carro con ustedes
Deberían de llamar y decir que no va hacer el tiempo indicado de la reparación del auto que necesitan más tiempo
En fin como lo dije anterior mente
La verdad lo pensaría varias veces antes de escogerlos
Great customer service and the guy dravinv the shuttle was legitz
The moment I walked into your office your team was helpful, and very pleasant. I was very impressed by your customer service!
Vehicle Make : Volkswagen
Awesome have been here before and never disappointed awesome people and work done and will calling State Farm to tell them this is and great place to go highly recommend Thank You and will be back if need be
Excellent service, excellent people, excellent service, excellent coomunication
Great body shop work and detailed estimate. Great customer service (reporting of facts in a timely manner and guidance). I like how the Enterprise Rent-a-Car is down the street.
Everyone was very kind and helpful.
Thank you for all your hard work!!
Only way it could of been better, if u served doughnuts with your coffee...lol. I highly recommend you for repairs...Thank You
They did an amazing job on my car !!! I will definitely be recommending people here to this location !!! Not only did they return my car fixed but they also washed my car in and out ! Thank you guys and also thank you Alex for keeping me updated!
The whole process was so smooth and convenient, Mike was very nice and attentive. I also liked the text updates on the repair status. The check out process was also quick and easy, and I appreciated having all the organized paperwork .
The crew did a great job on fixing the car, and re-painting the damaged front end. They also did a beautiful job on cleaning the car, inside and outside. I will definitely use your shop for future repairs.
Mike and Shasta did a great job. Mike made me feel so much better in this stressful time. Great information and communication
Very satisfied and happy with the repair. It took a while but the result is really satisfying. Goo Job Mike L. Will recommend with friends...
Phenomenal service; I felt more like I had taken my car to a mini spa resort rather than a repair shop. Received it back in pristine condition, extremely clean and with a full tank of gas. The whole experience was a true blessing.
Your team did an amazing job, got my car looking good as new. I really appreciated that it was clean inside and out when I picked it up. Not a big fan of the air fresheners that were used inside of my car but at least it smelled clean.
I couldn't be happier with the quality and efficiency of the service I received. If I should ever need damage repaired again, this will be where I take my vehicle!
Completely satisfied with the work done on my car and the staff was awesome.
I liked that I was kept in the loop with the progress on the repairs via text. That saved me from calling in to get updates or status of my car. They got my car done when they said it would be done.
Thank you Pacific Elite for another job well done! (:
I liked that there very professional and they greet you with a smile I don't feel intimidated because I'm a women . It was my 2nd time thier and I would recommend them to evryone.
Thank you again .????
I was very please with your team,and pacific Elite did excellent work on my vehicle. 100 percent satisfied.
Enrique and Eliza were great. Enrique kept me updated at what stage my car was.
I give them both a 10++.
Everyone was fantastic. Thanks
Awesome job, thanks to Liz and Stathy!!!
Thanks for clean my truck it almost felt new again
Vehicle Make : Volkswagen
Everything from the first greeting was outstanging!!!
Michael went out of his way to fix a small issue with my wipers. I really appreciate his professionalism and all over kind attitude. Thanks again
I am very pleased with the work on my car. I appreciate the daily update of my car. Thank you for the good work. This is my second time I used your company. Have been very pleased both times.
Amazing experience, great and friendly staff!
Excellent repair job & wonderful customer service!
Thank you for keeping me updated and in the loop! Great customer service!
It was nice to receive your texts on how repairs were being done on my car.
I will highly recommend you to my friends. Thank you again for the great repairs on my car. I'm very pleased.
You guys did an amazing job on my car! Thank you!!
Liz esa excellent. She made you feel like you were her only concern. I left with a good feeling about the work that would be done on my car
Excellent and prompt service. Very much appreciated.
all of your staff where very helpful
Everything was perfect. everyone was friendly, professional, and helpful. My car was taken care of in an excellent fashion.
You guys are great thank you.
From the lady in the office to Mike taking the time to explain (very nicely) everything to me, I was very glad that I took my truck to them. Thank you very much!!
A superb, fantastic job!! Thank you so much for such excellent work! The detailing was outstanding. It truly looks like a brand new car!!! Will surely be happy to recommend you to others..
I think they were professional courtesy well-organized I will completely trust them with another of my repairs great people great work completely satisfied
Thank you so much to everybody that was involved great work
Thank you for the great professionalism and thank you for fixing my car :)
Mike and the staff are awesome
From the moment I walked into Pacific Elite every employee was very professional. The facility is clean and comfortable and Mike **** was truly outstanding. He was professional and courteous, but also he was very friendly and seemed genuinely interested in making sure that my car was done to perfection!
My car looks like the accident never happened. Liz was especially great in terms of answering questions and overall customer service!
Very nice team & great service. They communicates/notifications with me on every steps when my car at the shop. Having my car back on time and it was clean and shine.
Car came out awesome. Hope I never have to come back but if I have too i know where to go.
My whole experience was pleasant. Everyone was very helpful and made it easy to work with. I love the text updates, it's a very modern way to relay info and made it easy to plan my pick up.
Call me if you are really interested in my experience with my experience with Pacific Elite Collision Representative. At ****-****-xxxx. Joseph S
i very satisfied to the work in my car. michael the one who help us and he was so professional, at first im not satisfied to the outcome of my car and michael told me that if you not satisfied they need to fix it again. so he was the man that gave all to make a customer to satisfied
Customer service outstanding! They did a beautiful job on my car!
Everybody was just perfect and easy. Great communication and the car looked perfect.
Mike was great! Kind, helpful, and always gave updates so I knew the progress and time frame of completion. I have been here before and always had great customer service. I recommend Pacific Elite to everyone.
Great job! Excellent service.
Everyone was so kind & they did a beautiful job on my car. Everyone did their job to the max. Thank You, Betty M
Great job with my truck. I appreciate all the communication with this process. Would highly recommend you.
Thanks so much.
I have never had such a pleasant experiencek having my car repaired.
My husband and I were treated with the utmost warmth, respect, and courtesy.
From start to finish we were informed of what to expect. Continuously updated of the progress and my car was even ready a day earlier than expected.
My car looks as good as new. Every staff member we encountered was awesome.
Great communication all the way through. Took great care of me.
I was kept updated on the progress of the work. I had to travel on Tue and the team delivered on original Monday delivery date so that I have to worry about the travel on the next day. I am completely satisfied with the experience!
I was pleasantly surprised that my car was ready to be picked up before the estimated timeframe. Also, the front desk was very helpful with all my questions and concerns. Thank you everyone for an awesome job.
Rosie, who took my claim at the office was very professional and friendly. Maria had set up my appointment over the phone and that was a great experience. Alex was professional, efficient and very curious in evaluating my claim and damage to my car.
I appreciate the efficiency and promptness with which you all handled my claim. May God bless your business.
Thank s for your atencion
Alex was wonderful very professional and very high level of customer service which I really appreciate. And your girls at the front desk was a pleasure to do business with. I have been doing business with your company for about 10 years and you have never disappointed me. I tell anyone who needs there car repaired through insurance or otherwise to go to Pacific Elite there's no one better.
Rick was excellent and he followed up with everything I asked.
Rosie was very pleasant on the phone and Rick continually keep me up to date.
Very helpful with car rental.
Thanks- : )
Everything was great until my husband got home and saw a new hair line scratch about 1 to 2 inches on the frame above the left rear tire. He says that was not there when I took the car to get repaired. Thank you, Dalia
Excellent communications. Quick quality work.
2nd time to have Cone/pacific do my car. Special memtion to
To ms elixabeth who did a super job in her attention to details n very thorough in fulfilling her job . Offfice staff r friendly. N efficient
You all were so professional and quick! Thank you
I can not say enough about my positive experience. Mike, was tremendously professional my entire experience, constantly keeping me updated. He was eagar to answer any questions I had during the repair process. When i came in for pick up, Cole greeted me, was extremely knowledgable about my vehicle, and made sure it was in top condition. When I saw my car for the first time after the accident, I was literally speechless. The professionalism, quality of work/repair, and customer service is truly first class.Ill certainly recommend Pacific Elite to any one I know in need of auto body repair.
Rick and the team did so well. I definitely felt like I was in good hands. I like the text updates that I received. Everyone was friendly to me and ask my questions even if they were stupid. Thanks for everything.
Staff were polite and efficient. The repair was quick, and I am glad that I got my car back earlier than estimated. The rental Altima was fantastic. Thank you
Looks like there Avery good team in ur office I like the way everyone works in there did a great job with my truck I asked for a clean truck paint and they tried looked great I love it thank u so much ni jale great job dude the insurance geico also ha a great skilled adjuster who took care of me
Lisette eas very professional, i was refered by a state farm adjuster that i have coffee with evrry morning. I will be sure to recommend any body to them
The service was excellent. Mike **** and Shasta ****did a great job in explaning to me the scope of work.
They were so helpful from the beginning and made the entire process go smoothly for me. Thank you!
They made it easy and incredibly fast experience. I would not hesitate to use their services again
PEL was very professional and I loved the updates I got daily on my phone. Thanks for getting the job done quickly and correctly
Excellent customer service, vehicle was repaired ahead of schedule and everybody was nice
Respect for customer
Team was focused on customer satisfaction.
Mike was great.
Finish before the date they told me thanks
Great customer relations from Alex. He makes you know thst the customer must be satisfied. Great. I will use you again and recommend Pacific Elite to my family and friends.
everything went extremely well.
Because dimmer service was amazing! Thank you so much.
Keep up the awesome job you're doing. Big thanks to Mike and Samantha for taking great care of my baby and bringing her back to me so soon. I truly appreciate your professionalism and keeping me updated.
I was always helped quickly and everyone was very nice. I was so happy and excited to see how great my car looked and with a complete car wash! So awesome thank you pacific elite.
Vehicle Make : Volkswagen
great service '
very polite, helpful and completely satisfied with everyone I had contact with.
You guys did a nice clean job on my car twice within one year. Thank you!!
I was very pleased with the service. It was more then I expected. Thank you very much for a speedy and great service. Jeanne C
Rosie and Liz were great. There was another woman at the front desk who was also great. I forgot her name. Overall a great experience...especially because I was dreading the process. I have never had to go through this before but you guys spoiled me with the expertise and efficiency. Thank you
You guys made my first time experience very easy. Thank you.
Good service except it took a long time...
My truck came back cleaner then when I took it in. Thank you
Everybody from the front desk, to Ralph, to the manager Cole were exceptional. Smooth quick process. My car was delivered earlier than expected which was a plus. Will definitely recommend to family and friends.
Albert was Wonderful to work with, I loved the text messages with my progress of the vehicle. Was delivered as promised without any hassle. I will recommend Elite to anyone. Excellent Service! Thank you, Mary Groth
I just like to say that I was treated from the mom and I went in with kindness and respect and I have never felt so comfortable and at ease with any professional office that I've been in. Getting the emails Let me know what was going on with my car help me deal with knowing when I was going to get mine and I just can't say enough about you guys I think you're awesome and I think your whole team everybody that I'm saying in your shop went above and beyond. Extraordinary customer service!!!
Very friendly and great at explaining the entire process and what to expect. My car was in on Monday & ready by Friday that same week even gave me a ride to the car rental location!
Overall service was excellent. Especially very impressed with Mike's service
Excellent service and communications. Thank you very much!!!
Good experience overall. Vehicle progress updates weekly and great customer service.
Vehicle Make : Mini Cooper
The repair work is very meticulously done like a brand new car. Aewsome job, I want to thank Alex again for the great job done.
I was very happy with the service. You were very courteous and you delivered my car on time. I believe the total cost was somewhat high
Ralph and the entire team were friendly and helpful throughout the whole process. Amazing job, my car looks brand new! They even washed and dried my car, which saved me a trip :) Loved the text alerts that keep you updated on the status of your car. Delivered sooner than expected!
Very friendly staff and was very satisfied with the way my car looked after they fixed it. Plus I got my car washed!!
Thank you Alex and team for keeping me up to date on the progress on my car and for having it done a little earlier than expected. You guys were great!
Very friendly, professional and competent staff that went the extra mile to make sure I was satisfied. Would highly recommend you.
Amazing customer service, keeping me updated on the progress of my repair from the start. A job well done would be an understatement.
Fine work, great communication, even interior was cleaned
Great customer service. Thanks!
Couldn't have had a better experience. Thanks a lot!
I had great service! Thank you.
Good services. Good people
Everyone was nice and helpful. I like that I would get texts with updates on my car's status and, it was ready even sooner than the expected date.
Thanks to COLE....if not for HIM you would have LOST out!!!!! JR
Excellent experience from start to finish!
I loved how smooth the whole process was for me and the staff was more than wonderful. Really fantastic customer service overall great experience. Thank you very much
The first thing that I noticed right away were the courteous employees. The lady who contacted me was very pleasant, hence, I decided to have my car repaired to this shop. There were two front desk ladies that I met. Both were very cordial. The young gentleman ( I assumed he's a mechanic) who took me to my car to retrieve something in my car was courteous. Alex updated me on the status of my car almost daily. He was a pleasure to talk with over the phone. Pacific Elite has an outstanding customer service. I could tell that my car was well taken care because the way it looked and what a wonderful feeling to get into a very clean car!
They made my getting the accident much easier because of their kindness, thoroughness in taking care of me. Thank yoy