The service and communication I received was way beyond my expectations
I really love the work they did. They did great jobGo choose them
It was fast and easy to go here for the first time i will be retunring if i need anything else done with my car and will recomend this place. Everyone was also very nice and respectful.
Excellent work and professional.
They did a great job on my bmw. They did a great job. Mike the estimator and Manuel the Gieco rep we're great guys. Communication was great. I would def recommend pacific elite. Thanks guys
Vehicle Make : Mini Cooper
Awesome repair job. My car looks as good or better than the day I purchased my car!
I liked the timely email updates.
Everyone there at Pacific Elite was very kind and helpful. Jesus called to give updates to let me know the progress of my car. The whole team worked well together. I was very happy with how my car looked when I arrived today to pick it up. Great customer service to everyone and a big thanks to Jesus for making my car look so great. Thank you. Lynneta R
I want to thank Mike(geico agent) and his crew for their excellent customer service. Thank you for making my experience with pacific elite a pleasant one. Mike is awesome. Thanks for everything.
The service was great. Liked the work completed. It might just be a simple miss communication. Thank you.
I love the in results of my car being repaired when I got it back I didn't think it was mine until I see something that I had done to the car but the inside and the outside was perfect as if it never happened thank you guys and I really appreciate the hospitality and the professionalism and the customer service I will always bring my vehicles in any situation like previously to you
I was completely satisfied with the service and professionalism in the manner the process was handled in the repair of my vehicle. I would highly recommend and give high accommodations to Pacific Elite at Fullerton West and recommend to family, friends or anyone who is seeking repairs on their vehicle due to a collision. Lisette Ortega was my collision advisor and she was outstanding. From the the first moment to when I dropped off my vehicle to the time I picked up my vehicle she was there to assure that everything was going well. Again I applaud Lisette and her staff for the outstanding work and service.
Mike is very profesional and went out of his way to make everything to my satisfaction. He is an asset to your company and rates the highest in customer service from his appearance to his public relations skills.
Also, I apologize for not asking his name but there was a young African American male who welcomed and directed me to the right person both times I was there. He also assisted me in relaying a message to Mike. Both men really made me feel at home and as if they were friends oppose to someone conducting a business transactions.
Thank you Pacific Elete and Mike for the great work!
Everyone I met was courteous and helpful and attentive.
The service was amazing. Friendly staff, everyone was polite and made the experience great. The gentlemen in charge of repairing my car was very helpful and I will recommend this place to my friends.
Awesome job on the professionalism.
Everyone was very friendly and courteous. The repairs were done in a timely manner and very well done. I will recommend. Thank you!
Great customer service. And, friendly staff.
Jesus was awesome. Took care of all my questions.
John was my estimator, he explained how the process works and what my options were. After talking with him it was obvious he knew what he was talking about. I was going to have the work done at my "preferred" body shop. I changed my mind and decided to with you guys. This was the BEST service I have ever received. Not only John but also the girls at the counter were professional and courteous. Everyone was very nice, especially Johns " Dad ". You should be very proud of your whole staff. I will refer everyone to you. You are my go to shop now. Sincerely, Greg Strickland ????
Everyone was extremely nice, fast, and efficient!!! Couldnt of asked for better service!!!
Very professional and keep customer posted about the status of repairs and anticipated completion time. The car looks new and clean when I pick it up. Very happy with the experience.
Mike kept me up to date on progress and he knew I needed vehicle by a specific date and exceeded that!
Forgot to properly install drivers side floor mat.
Vehicle Make : Volkswagen
The best experience I have ever had when it comes to dealing with a body shop!!!! Top class. Mike and John are the best!!!
Great service. I highly recommend to everyone.
I kept my gate opener in rental car.. can you pls get it ?
It's only been **** day that I got my car but satisfied so far thank you
Your team is very professional and customer oriented.
Vehicle Make : Mini Cooper
Well done from start to finish. The ongoing updates were very comforting. :)
Everything was fine but why tell me to pick up my car at 4:00 and then make me sit in the lobby for 20-30 minutes so my car can get washed? Very nice gesture to wash my car but I had to make multiple calls/texts just to make sure my kids got picked up from school/baseball. I'm just lucky to have options. I pity the divorcee with no support- and the kids left at parks throughout the city.
I'm really happy with the work done. They even buffed out a mark on my hood when they detailed it. My car was trashes worse on the inside, than the body damage, and it's so clean now, I'm amazed. It's like driving a new car again. I will definitely recommend you if given the opportunity. You do excellent work, and you care about your customers. A customer service, from the front desk, to getting my key back. Everyone was a pleasure to work with. Really dig the email alerts too. That's a great bonus! Thanks again!
The service was phenomenal!
The car looked beautiful. I ws told the entire hatch was repainted, however on closer examination, there was a area above the license plate which still showed marks and paint errors from before the accisent. YOu cannot paint the ENTIRE
I'm completely satisfied with the customer service from Rito. Rito has such a great personality. The minute I walked in he was very friendly. It definitely makes a great difference when a customer service is so great.
Great job done! Thanks so much, referrals will be sent your way!
As accident repairs go...very satisfied with customer service from start to finish. Thank you, Pacific Elite!
Great service and updates
Very friendly ! Estimated when it will be ready and was completed when they said it was . Updates are the best as well will recommend to a fiend
Great work on car. Kept me updated through the entire process. Quick repair work so the car is back to me quickly.
Communicated well and helped with the car rental. Would recommend to others
All repairs went very well they kept me informed the entire repair process
Excellent service & experience ..
Everyone I came in contact with was great!
Very good service!! Thanks
Pacific Elite always meet my expectation. Very nice staffs, meeting time goal and daily update make differences.
Very friendly, quick and easy, no hassle
Excellent customer service
Exceptional service. Very efficient, friendly, and knowledge.
Vehicle Make : Volkswagen
Everyone was very helpful and kind and my car looks amazing! Thank you!
Vehicle Make : Mitsubishi
Thanks for getting it done as soon as possible when I asked if you could get it done sooner and the work looked good.
Great service! Very satisfied! Highly recommend!!!
I am extremely satisfied with the repairs done by your team. I really appreciate everything you guys have done on my vehicle I am very pleased with the finish work.
We were very happy with the service and we especially enjoyed getting an update every day on the progress of our vehicle. We were A little disappointed when we were informed that we weren't going to be able to get it on the day it was to be ready. However we did appreciate the fact that you weren't satisfied with the job and Felt it needed a little more attention. We would highly recommend your company to our friends and family
Friendly and helpful employees, my car was fixed and cleaned swiftly. Highly recommended professional service, thank you.
Highly recommend for any body work needed. Friendly & courteous.
Made me feel like I had nothing to worry about, and I left with that feeling. Thank you.
Rito was fantastic !! He kept me in the loop and was very nice
I was SO PLEASED with the results of my bumper ... True talent !!
Your company has great customer service .. Thank you !!!!
Mike is very helpful. Highly recommended. That was an awesome experience.
My car repair was done as expected date and looked like anbrand new again. Thank you.
I was thrilled that my car was done on time and even vacuumed and cleaned out inside! I felt so well taken care of.
Ralph, was such a great man to meet he made me feel at ease, and that I made the right decision having you fix my car. He is a great worker????
I was amazed at the quality of customer service your entire staff provided me. I have never received that level of quality and customer care in the automotive industry in my entire life. I feel like the employees treated me as if I was the owner's family. Thank you for doing a great job on my Yukon.
She was very professional to help me with all my concerns she kept me updated she called me she made sure that I knew the cost right away and help me emotionally with the car accident . AAA
I will have all my cars come there.
Very satisfied. The job was done sooner than expected and the car looks great I dealt with Enrique Salazar Who did a wonderful job and kept me informed as progress was being made. The young lady at the front desk was also very good. She was very efficient and handled all the paperwork.Great job!
Everything was fantastic. It was a great experience.
Everyone was very professional and friendly.
People were professional, and took care of my situation without it be a hassle.
Excellent service appreciate the attention to detail and speed
I was promised my vehicle at 4:30 fri and once I was done with paperwork I was told it would be another 20 min to finish it up. At 5:10 still not done, at that point I complained since it was date night and we only had till 7:30 and they apologized and said they would pay for our dinner. They gave me an envelope when my vehicle was finally done at 5:30 and it contained a 100 bill for dinner. That was a nice thing to do to compensate for delay on a fri night.
I satisfied their sevice.
Espicially, follow up.
Your team is amazing from the first phone call to the last! Thanks to them for making the process so easy and less stressful!
It was perfect! I love how they update you on your car.
Over all great work done on my car would like to thank all the workers at pacific elite starting with the people that work up front as well as the body shop crew made me feel comfortable and positive when I left my car there. When I got my car back was the way as I had it before. Over all customer service was great would I reccomend people to take there veichles their yes that's a 100 percent. Thank you all for the good experience.
Quality of work is excellent
Very good service I was completely satisfied.
Great customer service by all team members ????
Great communication. I always knew the progress of my vehicle. Delivery was as promised. Alex is a wonderful asset to you company, as well as all the front office workers. Thank you
It would have been nice to get a dry car
thanks to Elli, Ralph, Nin and Alfredo for a job well done. only took 2 days!
Absolute worst service I have received from a body shop. I will under no circumstance recommend this place to anybody. I have spoken to my insurance agent and filled them in on every misgiving I have regarding this shop. Zero out of five stars.
Thank you very much for such nice customer service.
Mike give the best service, same as the whole personal.
including the body shop personal.
my truck looks like nothing happen to it.
we got rain, so it is hard for me to find any details on the body work.
but I was told that I can came back with any issues.
it took little longer than expected, but the work got done wright.
My experience with PEC was handled with professionism from the first phone call to delivery of the completed repair. The updates were much appreciated. GOOD JOB
The entire staff was professional and Alex was great to work with. Would definitely recommend this place!
Great job....incredibly friendly staff. thanks so much...
Rick (Enrique) was the one that helped me and was always on top of the repair status. I rec'd text updates regularly. My car was done on the time and date promised.
Congratulations to the team for a fabulous job!
Work was fast and great. High quality
Rick was very helpful! Every aspect from inspecting the car, answering any questions I had, reporting the progress, to closing the case was smooth. He was friendly but more importantly beyond competent. I would recommend him and Pacific Elite if anyone I knew had car issues.
I will take my business elsewhere. No need to call.
Everyone was very pleasant and helpful.
Alex and the entire staff were very kind and very attentive, I appreciate their kindness and hard work they did for everything
Job looks great and it was done in short
time. Looks really good. Thanks.
The work done was excellent but it took long but worth the wait.
The car looks like new . GREAT JOB
Great and Professional people
My front right tire was flat upon pick up and the associate who brought out my car did not realize it (so it was driven on flat). They were in like new condition when I dropped them off. I was advised it will be patched or replaced Monday.
Every thing was well done and the customer contact great
A/C blower damaged, power steering is making noise and headlights are not aligned
I am extremely happy with the service with Mike. I wouldn't trust anyone else
The process was very easy. I appreciated the text updates and the ability to easily communicate through text. Would definitely recommend!
Always kept in contact with me and did a good job on the truck.
They are professionals. 5stars to them
Great job, car was ready 4 days early. Very happy with outcome.
Quick. Professional. Like always
I really appreciate the efficient customer service provided and the continuous communication during the entire process. You made a matter that I dreaded much easier to deal with.
Did a good job in my Subaru forrester! And a bonus they clean my car! Thanks!
I like the txt update!
Currently there is a very serious problem with the paint. At first glance I thought it might have been detailing wax, however it is actually an large unpainted area showing base coat. I will be returning tomorrow morning to ensure corrections are made. L
Loved it!! Will be coming back for another repair in a few months :)
Liz was a complete professional and was a delight to work with.
I will definitely recommend Pacific Elite to my friends and Family.
Every thing was very professional.
Communication was great. I was constantly updated through texts which was greatly appreciated.
The whole expirience from day **** was great! I was very happy & satisfied with the work done on my fiat 500. It looks great, like band new!!!
Thank you again!
My Van looked great! Rick was a pleasure to work with. Thank you Pacific Elite.
Hacen buen trabajo
Lo único que NO me gustó fue que me dijeron que se tardarían tres días en componer mi carro y fueron 13
Atrá cosa los avisos de los avances de la compostura del carro ya los mandan tarde
La verdad yo lo pensaría varias veces antes de volver a componer mi carro con ustedes
Deberían de llamar y decir que no va hacer el tiempo indicado de la reparación del auto que necesitan más tiempo
En fin como lo dije anterior mente
La verdad lo pensaría varias veces antes de escogerlos
Great customer service and the guy dravinv the shuttle was legitz
The moment I walked into your office your team was helpful, and very pleasant. I was very impressed by your customer service!
Vehicle Make : Volkswagen
Awesome have been here before and never disappointed awesome people and work done and will calling State Farm to tell them this is and great place to go highly recommend Thank You and will be back if need be
Excellent service, excellent people, excellent service, excellent coomunication
Great body shop work and detailed estimate. Great customer service (reporting of facts in a timely manner and guidance). I like how the Enterprise Rent-a-Car is down the street.
Everyone was very kind and helpful.
Thank you for all your hard work!!
Only way it could of been better, if u served doughnuts with your coffee...lol. I highly recommend you for repairs...Thank You
They did an amazing job on my car !!! I will definitely be recommending people here to this location !!! Not only did they return my car fixed but they also washed my car in and out ! Thank you guys and also thank you Alex for keeping me updated!
The whole process was so smooth and convenient, Mike was very nice and attentive. I also liked the text updates on the repair status. The check out process was also quick and easy, and I appreciated having all the organized paperwork .
The crew did a great job on fixing the car, and re-painting the damaged front end. They also did a beautiful job on cleaning the car, inside and outside. I will definitely use your shop for future repairs.
Mike and Shasta did a great job. Mike made me feel so much better in this stressful time. Great information and communication
Very satisfied and happy with the repair. It took a while but the result is really satisfying. Goo Job Mike L. Will recommend with friends...
Phenomenal service; I felt more like I had taken my car to a mini spa resort rather than a repair shop. Received it back in pristine condition, extremely clean and with a full tank of gas. The whole experience was a true blessing.
Your team did an amazing job, got my car looking good as new. I really appreciated that it was clean inside and out when I picked it up. Not a big fan of the air fresheners that were used inside of my car but at least it smelled clean.
I couldn't be happier with the quality and efficiency of the service I received. If I should ever need damage repaired again, this will be where I take my vehicle!
Completely satisfied with the work done on my car and the staff was awesome.
I liked that I was kept in the loop with the progress on the repairs via text. That saved me from calling in to get updates or status of my car. They got my car done when they said it would be done.
Thank you Pacific Elite for another job well done! (:
I liked that there very professional and they greet you with a smile I don't feel intimidated because I'm a women . It was my 2nd time thier and I would recommend them to evryone.
Thank you again .????
I was very please with your team,and pacific Elite did excellent work on my vehicle. 100 percent satisfied.
Enrique and Eliza were great. Enrique kept me updated at what stage my car was.
I give them both a 10++.
Everyone was fantastic. Thanks
Awesome job, thanks to Liz and Stathy!!!
Thanks for clean my truck it almost felt new again
Vehicle Make : Volkswagen
Everything from the first greeting was outstanging!!!
Michael went out of his way to fix a small issue with my wipers. I really appreciate his professionalism and all over kind attitude. Thanks again
I am very pleased with the work on my car. I appreciate the daily update of my car. Thank you for the good work. This is my second time I used your company. Have been very pleased both times.
Amazing experience, great and friendly staff!
Excellent repair job & wonderful customer service!
Thank you for keeping me updated and in the loop! Great customer service!
It was nice to receive your texts on how repairs were being done on my car.
I will highly recommend you to my friends. Thank you again for the great repairs on my car. I'm very pleased.
You guys did an amazing job on my car! Thank you!!
Liz esa excellent. She made you feel like you were her only concern. I left with a good feeling about the work that would be done on my car
Excellent and prompt service. Very much appreciated.
all of your staff where very helpful
Everything was perfect. everyone was friendly, professional, and helpful. My car was taken care of in an excellent fashion.
You guys are great thank you.
From the lady in the office to Mike taking the time to explain (very nicely) everything to me, I was very glad that I took my truck to them. Thank you very much!!
A superb, fantastic job!! Thank you so much for such excellent work! The detailing was outstanding. It truly looks like a brand new car!!! Will surely be happy to recommend you to others..
I think they were professional courtesy well-organized I will completely trust them with another of my repairs great people great work completely satisfied
Thank you so much to everybody that was involved great work
Thank you for the great professionalism and thank you for fixing my car :)
Mike and the staff are awesome
From the moment I walked into Pacific Elite every employee was very professional. The facility is clean and comfortable and Mike **** was truly outstanding. He was professional and courteous, but also he was very friendly and seemed genuinely interested in making sure that my car was done to perfection!
My car looks like the accident never happened. Liz was especially great in terms of answering questions and overall customer service!
Very nice team & great service. They communicates/notifications with me on every steps when my car at the shop. Having my car back on time and it was clean and shine.
Car came out awesome. Hope I never have to come back but if I have too i know where to go.
My whole experience was pleasant. Everyone was very helpful and made it easy to work with. I love the text updates, it's a very modern way to relay info and made it easy to plan my pick up.
Call me if you are really interested in my experience with my experience with Pacific Elite Collision Representative. At ****-****-xxxx. Joseph S
i very satisfied to the work in my car. michael the one who help us and he was so professional, at first im not satisfied to the outcome of my car and michael told me that if you not satisfied they need to fix it again. so he was the man that gave all to make a customer to satisfied
Customer service outstanding! They did a beautiful job on my car!
Everybody was just perfect and easy. Great communication and the car looked perfect.
Mike was great! Kind, helpful, and always gave updates so I knew the progress and time frame of completion. I have been here before and always had great customer service. I recommend Pacific Elite to everyone.
Great job! Excellent service.
Everyone was so kind & they did a beautiful job on my car. Everyone did their job to the max. Thank You, Betty M
Great job with my truck. I appreciate all the communication with this process. Would highly recommend you.
Thanks so much.
I have never had such a pleasant experiencek having my car repaired.
My husband and I were treated with the utmost warmth, respect, and courtesy.
From start to finish we were informed of what to expect. Continuously updated of the progress and my car was even ready a day earlier than expected.
My car looks as good as new. Every staff member we encountered was awesome.
Great communication all the way through. Took great care of me.
I was kept updated on the progress of the work. I had to travel on Tue and the team delivered on original Monday delivery date so that I have to worry about the travel on the next day. I am completely satisfied with the experience!
I was pleasantly surprised that my car was ready to be picked up before the estimated timeframe. Also, the front desk was very helpful with all my questions and concerns. Thank you everyone for an awesome job.
Rosie, who took my claim at the office was very professional and friendly. Maria had set up my appointment over the phone and that was a great experience. Alex was professional, efficient and very curious in evaluating my claim and damage to my car.
I appreciate the efficiency and promptness with which you all handled my claim. May God bless your business.
Thank s for your atencion