Well done job. I am do happy With your service. Thank you.
My Estimator was Lisette Ortega. She is very professional. Every promise that was made was done. I would recommend Pacific Elite to all my family and friends. Totally satisfied.
I feel like it shouldn't have taken so long. 10 business days seems a bit much for the amount of damage to my vehicle. My pickup date was pushed back three times. Other than that everything and everyone was great. Would still recommend you.
Excellent customer service by repair employee. Left car in excellent condition. More than satisfied.
I received the message that my car was fixed and ready for pick up. I called them to double check and tried to go pick up the car that day but they told me to come back the next day because I will be 5 minutes later than the closing time. So I went back the next day. I signed all the release forms and waited for my car but they could not find my car. Finally found out they did not have my car ready there. Office personnel told me to come back after the weekend on Monday.
It wasn't a nice experience for me. You should improve the communication between the update text and the location because this gave me 4 days of trouble trying to go get my car when it was not ready for pick up.
I received my vehicle back and the repair work was exceptional, however my belongings in my center console had been removed as had the items in the side compartment of the drivers door. I would understand this had those areas been cleaned and vacuumed but they were not. Of the items that had been Disturbed included a first aid kits that was open and left open and had clearly been gone through. I'm not sure nor do I understand why all of my belongings had been gone through.
John Kerby was a big help!
Thanks to Alex........ I'm really happy with the job they to my truck......
John was great. He handled my car very well. I was impressed with his excelllence in customer service . The car looks great. Thank you
It's was excellent service,I got my back just like they promise, my car look like brand-new again ,thanks Colt and Enrique
Your customer service was phenomenal. They were very professional and kept me informed about my vehicle. Especially Mike and I believe it was ****.
Awesome service. Awesome job. Simply...awesome. Thanks!!!
The timing of your question is somewhat inappropriate at this time if your seeking a "best" or better answer. Ive had the car for approximately 20 hours and at this moment I'm completely satisfied. Especially your staff. Including the receptionist's. And of course my car rep, Ricardo. Thanks for your complete A-**** service. Just make sure you ask everyone 6 months and one year. 2 days-30days-6?, and one year. Your Great Reputation has just increased 600%. Good will too.
I know, I made serious $$$ with this and other efforts
Vehicle Make : Volkswagen
Competent, took care of things quickly and kept updates by texts. Great service Beautiful job!
John Kirby, the person I primarily dealt with, was friendly and knowledgeable. I would definitely consider returning for any future body work repairs. Thank you
Professional repair facility in all aspects.
Job well done on time. Inspires confidence.
Thank You to all involved. I will pass along the good word.
Everyone was so helpful and kind and efficient! I was always kept up to date on the progress of my car repair. My car repair looks very nice. Thanks! Claire MacAllister
One word: Parking! Your entrance and "exit" to your facility in my opinion is quite unsafe. To people coming to your business, who have possibly experienced a scary accident in their vehicle, dealing with coming in and leaving your facility, on such a busy street is ridiculous.
Kind and I love the text updates
John always keep me updated on stats of my car. Great customer service