The spotty communication about the date when the car would be ready was frustrating as it caused us to return our rental car in anticipation of getting our car back on December 26. Four days the tracking website for elite continue to show the 26th as the date when the car would be ready leading us to wonderWhen the car would be ready and causing us to have to to go get a second rental car in a pinch. I would appreciate more proactive and accurate communication next time please
Edgar is the representative that has helped me in the past and present. Very professional, friendly, and very responsive. Very friendly personnel in the El Segundo office. I will recommend this repair center to friend and friendly. Thank you all for a great job that was done to my vehicle.
I like how you guys kept me updated every step of the way, made me feel like my car was in good hands! Thank you! Much appreciated!
Thank you for being so candid about the repair process and completing the repairs with ease. I feel like my car probably in better shape than before the accident and will definitely recommend you in the future!
Angel was fantastic and my car looks great like brand new.
Edgar was also great the fprevious time.
I am incredibly satisfied with the repair to my vehicle.
Customer service was excellent!
I appreciate the care you take on my car. Your work is always excellent.
Excellent service and friendly people
I’m happy with the repairs Is look like nothing happens.
Vehicle Make : MERCEDES-BENZ
Angel was fabulous!
The team at Pacific Elite Collision were wonderful. Ricardo and Genevieve were communicative, helpful, friendly and extremely professional. I could not have asked for better service.
Thank you very much. It was a pleasure working with you. High marks for Angel's customer service and professionalism.
Very very helpful, friendly and accommodating. Quick, very easy and convenient. I am extremely satisfied with my experience as it really was easy to have my car fixed unexpectedly
Angel kept me updated the entire time they expedited my repairs from two weeks to one week and stayed in constant communication with me the entire time. I appreciate the work they’ve done my car looks good as new and exceptional service.
Angel & the staff were very courteous to me. Also he explained what was needed to repair my vehicle & the approximate time it was going to take to get the job done. I would recommend anyone who needs collision repair to your business. They did a excellent job with the repair!!
Thank you Pacific Elite for being there,
Every aspect of my experience with Pacific Elite Collision was exceptional and stress-free, thanks to Ricardo and the team at the El Segundo Collision Center.
Both members of the team that I came into contact with were great but especially Angel. He went way beyond the expectation to make me feel good and super accommodated me for my pick up this morning.
He is a credit to your company and so professional and I would have no hesitation in recommending your services to anybody.