You guys did a great job like always
Your team is awesome. The communication is great and they made me feel tototally at ease.
Angel is a complete pro! Hope I don't get in another accident but I will definitely be taking my car back if I do.
Thank you guys very much. Love the experience i had with you guys. One's again thank you so much!
The team at pacific was fantastic. Most caring company I've worked with. Edgar was the bomb. Also the head honcho lady at the frint desk ( I believe her name was Maria? ) was spectacular. Everyone took care of me in warm timely manner and gave me my baby car back!! Thank you again everyone there!! You ROCK! 100 gold stars!!
Everyone from start to finish were very professional
The job was performed on the expected time. There was a scratch on the rear bumper (non related to the accident) they said they were going to retouch and wasn't done, but again, it wasn't caused by the colllision so it is fine.
I definitely will recommend this place for repair and want to thank
All your team for all support, they are very polite and informative regarding the vehicle I'm so happy I when to the correct place..
Entire process was very professional and easy. The text updates were great.
Worked with Edgar and he was very professional and pleasant.
Great service from Angel Rubio. Excellent job!
My representative was wonderful. Great communication, answered all of my quesitons and was impressed with the overall level and quality of service.
Thank you Pacific Elite Collision! My car looks great. Everyone was very helpful and friendly. Our experience with you was professional and convenient. We will spread the word with our family and friends how very much we appreciated all your guidance and support as well as the excellent job you did. Thank you Maria and Edgar and everyone!
David and Georgia F
Great work on the car! Looks beautiful. Edgar rocks!
Vehicle Make : Mini Cooper
Angel and Maria are wonderful. They kept me informed every step of the way.
Excellent customer service!
Great service overall. Person that fixed car was very helpful and clear throughout the process. Work was performed very well.
Edgar is great and kept me informed every step of the way. So was Maria!
Vehicle Make : Land Rover
Everyone was very nice and great with communication
My car looks great will refer them
Vehicle Make : Mini Cooper
Very Convienent to have Geico and Enterprise right onsite. The process was smooth and easy. I liked the text message service offered. Thank you!
I am so impressed by the communication, professionalism, non-judgment, speed of service, and results of the work. I am so glad GEICO referred me to Pacific Elite. Thank you soo much. Edgar and Angel and the woman near the front counter were all so professional, helpful, and kind. I feel confident in the lifetime guarantee and comfortable talking to them if I were to have any questions.
Was more than satisfied with my experience. Everyone was great to work with. Special thanks to Angel for a smooth and easy process. Thanks!!
Edgar and Nathan were very professional and knowledgeable. They also kept me informed every step of the way. I would definitely recommend this body shop to friends and family. The representatives from Enterprise car rental were also very professional and efficient.
Angel was extremely helpful. Everyone was nice and friendly. My car looked new. They did a great job.
Convenience was A1! Overall customer service was perfect will definitely let's family and friends know about your shop!
Everyone I dealt with (from the front office lady to the Enterorise car rental rep to the Geico Rep to my contact at Elite) were are very friendly, professional and helpful. I would recommend Elite to my friends. They did a great job fixing my car and also cleaning it.
Extremely impressed with the service. My car looks like I just got it out of the dealer. Exceeded my expectations. Thank you for the great service.
On time with frequent updates. Great customer experience. Thank you.
All the staff members made me feel welcome and they took care of me very well. I would definitely recommend Pacific Elite to anyone in need of car repair.
Very easy process and nice people!
The service was excellent from the moment I walked ithrough the door. Everyone was very professional and friendly. My car looks amazing after the repair and they even called me in 6 six days earlier than expected to pick it up! The only issue I had was w/ Enterprise car rental. They were trying to charge me a 67 supplemental insurance fee when I came to pick my car when I specifically requested to use my own insurance and declined the additional insurance when I first picked up the rental car. The enterprise rep said they would clear up the misunderstanding but I would have to wait until after the weekend. Hopefully there won't be any difficulty getting my money back. But for the car repair itself I'd say it's was the most pleasant experience I've ever had getting my car fixed.
Staff was very knowledgeable and easy to talk to. Quick and satisfying service!
Text updates were very helpful. Very detailed in laying out the repair process when I arrived.
Angel was great throughout the whole process
Excellent service and auto body work. Edgar kept me up to date at all stages and went above and beyond.
They did outstanding job even took care of some of scratches I had! Somehow my car is super shiny, looks like wax job! And the area they fixed is beautifully done! Appreciate it!!!
Very customer friendly and proactive. Hassle free experience
Angel had great customer service and kept me updated regarding my car.
Edgar and Maria were a pleasure to deal with. Great Service! Your body shop team did a great job. My van looks great. Thank you!
Angel Rubio and Maria gave me PHENOMENAL service. They were very respectful and attended to my needs in a superior manner. I appreciate both of them and I will remain a loyal customer.
Thank you for such promp and great service.
I asked for approval repairs to be done when I first dropped off the car for am insurance claim. The repairs were quoted as around 7k additional to the insurance claim and I said do it whatever the cost and then I got a call while out at a restaurant later telling me estimate when I stated that the final estimate was in and I said proceed as money want the issue even though it would hurt bank. I came to pick up car and the insurance claim was done but the other repairs went even ordered or started and they tried to give me my keys to go. I stayed that I said three times to begin work. First at initial estimate second during first phone call, then at restersunt with wife each time I thought repairs were started on second non insurance repairs bit now I have to keep rental on own dime longer and eat that when it could of been done simutaneously and wait for order to go through and parts to arrive and deal with waiting to install my after market parts until they finish because of delay. I am unhappy and wouldn't recommend again to others
Very thoughtful and good communication
Edgar helped me, he was polite and courteous.
Angel was very nice. Car was ready exactly when expected.
Angel did a wonderful job providing prompt and professional service for my car. He went above and beyond to negotiate extra coverage with my insurance company for some unexpected repairs. I really appreciate his handling of everything and will be happy to recommend him and Pacific Elite in the future.
Vehicle Make : Volkswagen
Absolutely amazing job, perfection in results, communications, service and speed. Your company performs above and beyond what anybody can expect!
Thank you again for a job well done from beginning to end!
Angel is very good in explaining what needs to be done and how it will be done. Support team is very good including the car rental arrangement. Smooth sailing process
Service and quality of repair were excellent. Staff totally friendly and courteous
I would like to thank Angel and Nathan for making
this car repair painless and stress free. I had constant
communication from the team on all repairs and the day
that my car would be ready for pickup. I wish all unpleasant
experiences were this easy. Thank you again.
the daily updates were very nice so you always know where in the process the car was at. the staff was freinly and very helpful with ever step of the process. having a rental car agent on site was a plus.
Very professional. Special kudos toEdgar, he kept me informed through the process. Thanks to all for a good experience.
I especially appreciate the good communication during the process and the effort to finish the work as soon as possible (every day counts when you're without a car in Los Angeles). Job well done!
I am really pleased with the service , never have i experienced such quality service . Fast easy and effective great job guys
You guys have great customer service!
I just want to thank Angel and the morning crew today, they where so helpful and amazing. Great workers and even went out there way to help me out. Angel needs a bonus great guy.
Angel was fantastic! Very communicative and friwndly. Everyone we encountered was great. Repairs look great and it was a very good experience. Thank you!
Excellent & fast ..... thank you angel for making this an easy procedure.....
Edgar was so professional and answered all of our questions and kept us up to date and informed during the entire process. Would definitely recommend this place and will use again in the future. Thank you!
Thanks for washing the car and trying to fill in the small nicks on the back
They did great work. Extremely communicative. Easy to deal with. Finished on time.
Thank you Angel and Maria for your professionalism, courtesy and swiftness with the repair of my vehicle. From the scheduling of my inspection to bringing my car in to picking up my vehicle I received continual updates to the status of my vehicle. Angel provided ample opportunity for me to ask questions about the work to be done on my car and explained each step of the process clearly and thoroughly. My car came back washed and well cared for almost better than before my collision! I highly recommend this team to anyone looking to get quality work done on their vehicle. Thank you Pacific Elite Collision!
Good job, customer service well done.
Everyone at pacific elite were extremely friendly. They did an amazing job on my car and when I came to pick it up it was as clean as it was the day I bought it. I would 100% come again and recommend them to my friends and family.
My vehicle has been done in a timely manner and proffesionally.
Vehicle Make : Volkswagen
Very easy booking system, excellent customer service, prompt with updates, honest estimates, and quality work. Thank you for making a bad situation as stress free as possible and returning my car back to me as good as new!
Thank you, Angel. You explained what you were going to do and you did it. Straight talk and follow-up are so appreciated.
Great experience all around, with great communication,service and quality of work. Thank
Thank you for a job well done. My car looked like it was brand new when I saw it, thank you Angel,God bless you all!!
Thanks to Geico and Enterprise for their service.
Good job fixing the damage
Angel made my experience stress free. He has great customer service along with the entire staff .
Enterprise nevers gives me the car I ask for
Very professional shop, Edgar was very knowledgeable and professional as well. He kept updating me on the status of my car as time when by. I wasn't completely clueless about what was going on and if it was going to be finished when they said it would be. This shop surpassed all my expectations and highly recommended them to anyone looking for professional work.
The whole experience was great. The people were nice and explained everything. They were flexible with my schedule (which constantly changes). The work they did was well done and I am considering going back for more work to be done on my car. Thank you so much for making this a painless process.
Vehicle Make : Volkswagen
Really great service, may have to come back to get my dash lights scanned
From beginning to end I received excellent service. Professional, courteous & friendly. You have a winning team.
Seriously awesome service from every person I came in contact with. Angel was awesome.
Job professionally done all the way from start
to finish. I hope I would not need any body shop
Services, but if I do, I know where I can go for
Quality service. Thank you..
Excellent Customer service. Very satified with all the staff. They keeped me well inform and status of my vehicle. Will highly recommend this place.
Angel was awesome! He kept me updated on the status, made sure that the repairs were done and the car was really clean when I got It! After a bad accident, it felt great and comforting when you see your car in good shape again. They were honest as well. I called on Saturday and talked to Edgar coz I left my IPad in the car. They made sure it was there and kept it in a safe place! Great experience to know that you will be taken cared of. THANK YOU!
Excellent customer service from the time I dropped my car for estimates/repairs until the time I picked up my car. I was treated as VIP. The whole team took my issue seriously as if they are my family. I received several messages on my phone notifying me the process and when my car will be ready for pickup. When I got at the center on the pickup date, my car was already parked outside waiting to be picked up. As a result of their service and treatment, I'm so moved. I signed up with Geico Auto Insurance on January 27, 2017. I took my car to collision center before but I've never received this type of treatment. My car looks so new inside and outside; every part of the car was cleaned even the tires.Thanks to everyone who assisted me, from the front desk to the manager and the Enterprise Rentals staff who helped me. Id.
Angel is a legend and the man!
Vehicle Make : Volkswagen
Great customer service and speedy repair!
Excellent customer service.
We highly recommend Pacidic Elite - the personnel was very helpful and explained everything in detail
Our vehicle was ready in less time than promised so that waa great!
Congrats you have great employees
I have to say my experience with Nathan and especially Angel was absolutely amazing. I'm in the business of delivering five Diamond service and I was completely blown away by the professionalism that was displayed. During such a stressful Event that occurred with my vehicle, I didn't think twice about the incident once pacific elite auto took charge. Way to go guys! I will definitely recommend this company to anyone who needs auto repair service. Absolutely fantastic.
Although I had a minor accident, it was very quick and feel like I am a royal customer or something.
Most of the time, I bring my car to one of my od friend's when I have issues, but better than that for sure.
The repair job was great however it was the customer service that set your company apart. Edgar ( I think that was his name) kept me informed every step of the way. That's very important to me especially now days when it seems that quality customer service have been replaced with automated systems. Great job
You have an amazing team of individuals who were very courteous, helpful, and have great customer service skills. Frank and Maria, were extremely helpful, and the behind the scenes employees, bodyman and **** did an excellent job on the repairs. Please thank your entire team for a job well done! Very satisfied customer!
I really appreciated being kept informed of the repair progress. The entire experience was effortless and seamless. Edgar was fantastic!
Angel and Frank were great! All the staff were awesome.
The only thing that would make our experience better would be home delivery....hahaha. Everyone there is friendly and professional. We've now been twice and will use you again, if need be, and recommend you.
Everything was done in a timely manner and I was kept up to date throughout the whole process. The car was done perfectly and picked up in excellent clean condition. Thank You!
Pacific Elite was fast, professional and super easy to work with to get my car fixed. When I picked up my vehicle it was perfectly repaired, exceptionally clean and looked the best it has since I bought it. I would absolutely recommend them to anyone needing car service. Thank you so much!
Angel was a great help keeping me updated along the way! I wil deffinitly recommend !
Vehicle Make : Volkswagen
Very happy with the work done, was done faster then originally promised and cost stayed within estimate. Well done
Pacific elite was outstanding. The whole staff was amazing. The only disappointing part, WHICH HAD NOTHING TO DO WITH PACIFIC ELITE, was Enterprise car rental.
Angel and the secretary were very kind and professional, sorry I don't know her name, a lovely lady. Service was excellent and I got my car back in a very timely manner. And car was extremely clean inside and out. Thank you for such great service.
Thanks for the excellent repair. Car looks like brand new!
All of your staff was very pleasant and helpful. I was kept updated and my car was ready right on time as promised. I was extremely pleased how my car was cleaned inside and out. Thank you for that. Hopefully I will not need body work anytime soon but if the need arise I will definitely consider retuning to your location.
Fantastic turn around time, and a job well done! Completely satisfied.
Thank you and I will definitely recommend pacific elite to any family and friends in the future.
Had a great experience everyonewas very helpful and kind. They did a great job on fixing my vehicle and im totally100 percent satisfied...
I had such a wonderful experience. Thanks!
Angel and the team did a great job. Much appreciated!
I like the service that you gave me and keep up the good work
Very thorough and provided great customer service.
Vehicle was completed in the date originally provided.
I am extremely satisfied with the customer service, especially Edgar. He took care of everything and was always very polite and professional. The physical work on the car is perfect. The body shop team did an amazing job. I felt like I bought a brand new car all over again. Overall I had a great experience and will definitely recommend this location if need be.
Vehicle Make : Mini Cooper
Everything was well done, quickly and I was always updated daily.
I was completely satisfied with everything about the experience. Everyone was knowledgeable and efficient. We were given great status updates on the work and the car was ready when promised. The one issue is that the turn signals on my car where not hooked back up after the car was repaired. Just a quick QA check of all the lights would have caught it. I wanted mention that Edgar did a great job.
Good service provided by the mechanic
Service was great & the process was as painless as possible.
Vehicle Make : Mini Cooper
I was very pleased with the repairs even tough the time for pick up kept changing
Angel was great to work with. The quality of the repairs was, once again, excellent.
Angel was very professional and kind. He has excellent customer service skills and was very attentive to my needs. He answered all my questions and was very easy to reach either by phone or email.
I am seriously blown away, I have never been treated so well, in the state of California anyway LOL. I love their system, and their updates and how I was treated by the personnel. That is so important. They did a wonderful job, my car looks fantastic. I didn't have to lift a finger, I really felt pampered and taken care of. They made everything effortless. Angel is my favorite. 5 star all the way.
Excellent service from the whole team.
Great service and on time. Highly recommend
Aloha! My husband and I were extremely grateful with the service that was provided. The service from the front desk, customer service, and the overall repair on the car was excellent. We were greeted with politeness and with a professional manner. Maria and Angel were great. Our car looked beautifully repaired; I was very grateful since she is my baby. I was also impressed with the wash, polish and cleaning they did inside the car! The service was faster than anticipated so that was also a huge plus! The notifications via text and email were very helpful as well. I loved everyone Pacific Elite offered us. Thank you!
Great job and amazing service. Angel was a pleasure to work with.
Top quality service and materials. I couldn't be more satisfied.
There was an issue with the communication and delivery times. The manger took the time to make it right.
The repair POC, Frank was professional,
courteous, and he obliged a request that
I had to pick up my car by Wed., 11/9/16.
Great job on fixing the damage...real helpful and i personally liked how the company gives updates on how the status is going
Frank was great.
All in one stop shop.
The car was delivered on schedule, completely cleaned and restored to its original state. The repairs were thorough and professionally completed
Excellent work, and friendly staff
The customer service reps were very friendly and personable. My car was ready sooner than I expected.
Excellent service....the best in every way.
Vehicle Make : Mini Cooper
My repairs took longer than expected, but the staff was very good about keeping me updated along the way. Everyone was very courteous and helpful- thank you!
Great service. The car looks better than I expected.
Overall I came home happy with my car the only thing was the wait time with checking in and out plus the car rental enterprise was another issue . I Love that my car was detailed inside and out!! Very nice detail for a Busy mom .
Great team loved everything
Better than expected. Appreciated speed and thoroughness. Already recommended Pacific Elite to someone.:/
Great service and very fast turnaround time on the repair. The car looks great
Amazing Service!! Thank you!
Thank you for the honesty and great work. Staffs are very friendly and knowledgeable. I'm fortunate to find this place in town.
Frank was informative, knowledgeable and very professional
Truest an asset
Perfect service and repairs! Thank you so much!
Frank took excellent care of my Lexus. It looked brand new when I picked it up. Excellent service and fast repairs. Thank you!!
On time, as promised! Great job!
I really love the way Les and Maria at the Nevada office conduct business they are extremely courteous and mostly friendly! Everyone spoke and said Good Morning ???? I would recommend highly the work is really good and leaves you very satisfied! Sabrina ****
Steve and Frank went above and beyond to ensure that I was satisfied with my service at Pacific Elite.
Excellent superior service!!
Everything was great. Wonderful customer service.
I am truly grateful with the El Segundo, Pacific Elite Collision Team! They did an incredible job with my car and exceeded my expectations. They truly know how to take care of their customers and provide excellent customer service. Thank you guys!
Excellent work. Excellent service. Did a great job and keeped me advised every step of the way. Great job.
The whole team was very professional and helpful.
My car was quickly repaired & you were all awesome.
Could not have been more satisifed with the quality of service. Excellent on all levels...customer support.....facility....and the repair of my vehicle itself. Will most defintely recommend this company and facility.
I have to say was surprisingly impressed by the professionalism and honesty. I recommend these guys to everyone.
Nice work, quick and very well communicated.
Very professional. Everyone has a great positive attitude. The price was competitive too.
I wasn't given the option to pick my truck up which was drivable while the tailgate replacement was on order. So I incurred five days of unnecessary rental car expense because of this. I'm not happy about this!
Exelent service i have a wonder full experience thankyou.
Customer service was exceptional. Thank you Frank and entire staff, very friendly and acommodating to my requests. Thank you also to Enterprise, the service was too exceptional. Repairs on the car met my expectations and the turn around time was within 2 days.
The whole team was very polite and helpful. They even washed my car, and also used the extra paint to touch up some scratches at no charge. Steve and Frank went above and beyond to be sure I was completely satisfied. I will definitely be coming back , if I ever need body work done.
the people working there are very nice
great match with color and bumper fit to frame. thanks for the touch up on front bumper.
Thanks for a great experience.
The job was "done" 6 days before I picked it up, but when I got there this morning to pick up the vehicle, the decal on the door was missing and I was told they needed a few minutes to put it on. However upon viewing the decal, I noticed the "Energi" piece was missing. I was told they would call me and set up a time for them to come out to where ever the vehicle is and finish the job, but didn't hear back today. I'll be satisfied when the job is actually done.
James was excellent. The entire team was very helpful and accommodating our unique circumstances.
Great service. Caar looks good as new
Thank you very much for the excellent service I received from the employees I encountered on board . All were all very professional and and efficient. I will recommend Pacific Elite to my Family and friends
Amazing service would recommend to others
Extremely satisfied. No additional comments or suggestions! Thanks guys :)
All the staff were very courteous and that was very important to me. Best experience from an auto repair business by far!!
Excellent service and very timely updates. I never felt as though I was in the dark about the status of my car. Thanks!
Excellent work on all levels.
Great customer service. Text message updates on repairs were a nice compliment to service as well.
Great job working with Steve and especially James!
Great team. Super helpful.
Really appreciative staff and very friendly.
Excellent updates and customer service
Awesome job!! Thanks, it looks great.
Service was very professional and the repairs were perfect.
Your team made me feel like a VIP. From the very first interaction in the phone with Maria, to the seamless hand off to Saul, and then from Saul to Beth from Enterprise. I work in an environment where giving the best customer/guest services is the goal. I cannot emphasize how impressed I was! The follow up, the clean car and again the VIP experience picking up, so I know it was not a fluke the first time. Teaching guest services is my job, so I always look for something that can be improved, and other than an empty cookie jar I cannot think of a thing.
Everything from the initial assessment to the service to the bodywork to the daily communications and ease of the entire week was beyond outstanding.
Thank you so very much!
Great customer service! Above and beyond. Very satisfied.
Excellent service. Good communication on the status .