Great service from James with Abra on Mint Street - courteous and timely calls / updates. Finished product looks great. Interface with insurance company and rental car company was seamless. Made my hectic schedule easy.
Twice on repairs to this Hyundai, incorrect parts were ordered or delivered causing delays in the repair process. Both times I was assured that the error was not on Abra's part, but two for two makes you wonder. Just a fact FYI.
Terrific level of communication and throughly explained where everything was during the repair process.
They exceeded my expectations on 3 different occasions in the recent months. Steve personally did an exemplary job
On the last two incidents. Gthsnk you Steve
Communication was great and the whole team was great to work with!
You guys were very good about keeping me posted about what was being done to my car and about the finish date. My car looks like new, I highly recommend Abra for any collision repair in the Charlotte Meck area.
Vehicle Make : Volkswagen
Everyone was so nice and helpful - appreciated the status updates each day as the repairs were completed. Great experience with this ABRA shop!
Great service and product.
Never heard of your company before. I got two estimates, and happened to pick you guys for the mere fact that James Freeman grew up in this area, as did I. He was nice to work with, and explained everything that might need to be done. No problems, and you guys did a fine job, in a very reasonable time. I certainly would use ABRA again if I need body work done. I would also recommend your company to my friends. Thanks again for a job well done...
Really enjoyed the great customer service and I loved how clean and beautiful my car was upon pickup! And thanks for the fast work!
Appreciate the personal attention; frequent updates, calls, photos, answers to questions, recommendations, etc. As for the car, all seems to be working as it was before and certainly looks like it did before the accident. Thanks!
You did a great job on my car. Thank you!
Super job. Looks like new.
Service great.. Customer experience and updates great and exceeds expectations.
Great communication throughout the entire process and they went out of their way to make everything easy for me and to keep me in the loop on what was happening with my car. They even covered my rental when the insurance company stopped paying. Awesome and professional place. I will definitely be going back for future repairs
Thank you for another great job!
Great job. We worked with Steve Hess who provided excellent service.
Steve did an excellent job keeping me informed during the entire process and was great to work with.
No complaints....about service or job. Very satisfied with all aspects of the experience.
I so much appreciated how Steve H.kept me informed and up to date on the repair of my jeep. He showed great courtesy, knowledge and understanding during theach repair time...
Steve Kling was very helpful and kept me informed and the quality of work seems to be top notch. I have used Abra before and it has always been very good. Abra will be my choice anytime I need work done on my vehicle.
They were very timely, kept me in the loop during the whole repair process, and were extremely helpful in guiding me through the insurance process. Very impressed! Front desk staff was very friendly as well as all of the other staff I interacted with. I will be back.
Thank you for the fast and timely service. I'm pleased with my car and how courteous all of your staff was to me. I will recommend you all to my friends and family.
Dianne and Steve are worth their weight in gold!
everyone was professional and friendly. My car looks great. Would definitely go back and recommend them to others!
Vehicle Make : Range Rover
My car looks incredible, the communication was wonderful and the service was efficient. Many thanks for a job well done!!!
Yes I was satisfied, Chads follow up was outstanding he called every other day just to let me know where they were at in their process!
they were very personable
Vehicle Make : Volkswagen
Steve was great very professional kept me informed
I SUPER appreciated the fact that my car had been detailed when I picked it up. The staff at this location (Mint Street, Charlotte, NC) are FANTASTIC!
Prompt, friendly service w/ timely updates. No problems, very professional.
I really appreciate receiving texts with status updates and they went above and beyond by cleaning my car. This all made for a pleasant experience, thanks!
Abra did a wonderful job and returned my car looking like it did when it was new.
Thanks for all of your work and keeping me informed and having excellent customer service.
Service was great. The staff was professional and courteous. It was a positive experience.
Chad was absolutely wonderful he kept me up to date with the progress of fixing my car etc. This is my second time using a bra and their customers service has been A each time.
Great service, professional down to earth staff. This is my third time coming back to this shop because they are timely, do great work and are accommodating. Thanks again!
We are very happy with the work and professionalism of this company!
My truck looks great and the work was completed on time. Customer service was good and everyone was very responsive.
Very please again with abra. They're are friendly, communicative and get the work done efficiently. Would recommend to others. Thanks and happy holidays!
Wonderful work! Everyone we worked with there was friendly and helpful. James took especially good care of us throughout the process. Will highly recommend ABRA to family and friends!
I was updated on the progress by phone or email.
Abra did an excellent job and th customer service was GREAT! Steve Hess is the best!
Very professional and knowledgeable from day **** and I didn't feel nervous at all. My vehicle looks like the day I bought it.
Thank you Abra!
This was my first experience with ABRA and it was wonderful. The staff was great, my bumper was replaced in a timely manner and my car came back looking better than new on the inside and outside. Thank you!
Communication was terrific throughout.
Steve did a great job in communicating with and accomodating us!
Quality work, with good materials in a timely manner.
Ken did a great job and was in regular communication with me which I really appreciated. I will never use any other company for the auto body repair needs!
Excellent work and professional employees.
James didn't an awesome job and was very professional and helped fil throughout the entire process. Five star service.
It was amazing
It was fast, very profesional and a excelente service!!!!!
Everything went well and the car looks good
Ken kept me informed the whole way.. the service was excellent. My car was fixed in a speedy time frame. It was quick and painless. Diane was so nice and made it easy for me to return my rental.
Great communication on the car repair status and excellent customer service!
I was extremely happy with Abra and Ken, who was in charge of my case. He was very communicative with what was happening with my car as well as extremely prompt about when I should expect my car to be finished. I was very happy with my experience with this company and would recommend this company to others!
The details and pofessionalism is excellent
So pleased with the service and updates. Car looks brand new! I will go no where else for car repairs. Thank you for taking such good car of me and my car and making me feel like I was the only customer!
Steve did an excellent job! Was great with communication throughout the entire process! Diane was awesome as well. She was very kind and answered any questions we had. I would recommend them to anyone!
Steve was excellent.kept me informed throughout the process.car was finished in a timely fashion.
Best auto repair experience ever! The staff was awesome all the way from the receptionist to the estimators. The turnaround time was unbelievable and the price was great. Will come here for all future body repairs! Thank you for making this a painless experience.
Excellent customer service, and thank you for the daily updates via text message.
The staff was very helpful and courteous. I would recommend ABRA for repair service on their vehicle.
Excellent service all around!
Grest job to the whole south mint Street team in Charlotte NC!! Keep making customers happy!
My Service Representative James went above and beyond what was required. My complete satisfaction was his goal ... and I appreciated it greatly. Thank you James and thank you ABRA.
It was a great experience
Thanks Guys! The Tucson looks great!
Scheduling, check-in, and pick up were fast and easy. Great customer service from all staff members involved!
James kept me informed on status of my repair daily. Great job on the repairs as the car came out great. Everybody was pleasant and courtesy.
Actually repair my vehicle
They kept me informed of their progress. Everyone was polite. My car looks great!
Ken was absolutely amazing. He kept in contact with me every step of the way. I also loved the automated progress emails. Everyone I encountered at Abra was very kind and knowledgeable. I'm so happy to have my car back and in good condition. Great job to everyone involved. Thank you so much!
I had a very satisfying experience with Abra, very courteous and professional.
Great from check in to check out. James and his crew did great work-ahead of schedule!
Steve and Abra are amazing!the work is excellent and I was only in the rental for 2 days! Fast and reliable I will be back!
Excellent customer service. Great team
Team did a great job fixing the dent door on my Ford Explorer, thank you for washing it after the repair,
James is an awesome asset to your company. His dedication is proven through the strong work ethic he puts into making sure everything is done correctly the very first time. I especially liked how he kept me informed every few days regarding the progress of the 3 week long repair done to my vehicle. He was super patient with me from beginning to end and confidently stood by the work completed by his team throughout it all. Bravo and keep it up James! :)
Thought it was great convenient customer service overall, willing to stay a little late for me to get my car and on top of that all the fast food bojangles trash in my car was cleaned out with some of my belongings I had bagged, didn't expect that. Going that extra mile really convinced me to give feedback for once.
Very efficient process. Attention to detail throughout, from the estimate to the rental car arrangements. Appreciate the excellent service. If anyone asks, will definitely recommend your shop.
Excellent workmanship and customer service. I appreciated all the updates. Promptly handled all matters with my claim professionally.
Great job keeping me up to date on status.
Great job! Would ho no where else!
This is the third time I have had my Volvo repaired at ABRA (2 teenage drivers) and I wouldn't go anywhere else. James is terrific!
I must commend everyone at ABRA for a fantastic experience. I am extremely happy with the wirk that was done on my car. Special thank you to James for keeping me in the loop with the whole process and my fellow Guyanese actually worked on the car. I am truly greatful to EVERYONE at ABRA!!!
Very nice staff!... love that they work with you.
Quick, easy, Professional
They were knowledgeable and kept me inform throughout the process
Vehicle Make : Mitsubishi
James was thorough and flexible through the process. My schedule was changed due to medical issues with my family, and James made the process smooth and easy. It was much appreciated. Truck also looks great.
Always professional, excellent work, and they make the process easy.
The communication was a little overboard but better than none at all. They did a great job and the employees were all very friendly.
Steve was very helpful throughout the entire process. He kept me informed with the progress of my vehicle and took the time to make sure it was done right. Very pleased with the level of customer service the entire Abra team provided. Very satisfied with the quality of their work as well.
Very fast, quality was excellent.
Great customer service and my vehicle looks awesome!
Always super impressed with your work. Thanks for everything!
One thing: when calling you and asking for an available appointment, the time was too long (almost one month)
Great service, nice staff. Thank you!
Repair was perfect. Steve was very proactive in keeping me up to date.
James was really helpful picking me up and answering all my questions! Seems like you guys did a really stellar job - looks and feels brand new! Thanks again.
Yes the experience was amazing.
The customer service and the repairs exceeded our expectations.
Having been in a accident. We anticipated the stress of getting the truck fixed but we felt everyone was taken care of.
Diane **** at the front desk and James Freedom who was assigned to our repairs were great.
We will be referring family and friends.
They were friendly and understanding. They answered all concerns I had, and were prompt with phone calls. I enjoyed working with James .
Everyone was very nice! And I appreciate how communicative Steve was throughout the process.
Steve was great at communicating my options and timelines. Thanks.
Abra was very accommodating and courteous. I recommend this place highly.
Happy with the communication from start to finish and the quality of the work. This was a relatively smooth process. James was an absolute pleasure to work with.
The service was excellent and done in a timely fashion as it was promise.
Steve was great kept me updated multiple times and got my car ready in time for me to go out of town. Thanks
Vehicle Make : Mini Cooper
O Yes, We are completely satisfied with your out standing work. And keeping us up dated, as the work progressed.
Excellent service all the way around! !
I am completely satisfied, I appreciate the updates. that was frequently provided.
Great job - fast, progressional, terrific communication
Chad and the team took good care of me and my car. All items that were goi v to be fixed were and it all looks great and my car looks fresh!
Very courteous and friendly employee's an d finished my repair much sooner than I had expected. Will definitely refer this shop to family and friends!
Ken **** was super awesome and sweet he did a great wonderful job he went above and beyond to
Very easy to work with. Made me confident my car was in good hands every step of the way. Looked brand new when I picked it up.
Vehicle Make : Mini Cooper
Communication was fantastic.
Great communication by Ken through the entire process.
The staff was wonderful they kept me updated on my car everyday. Mrs Diane and Steve were awesome!
What a wonderful experience considering I was hit by a garbage truck . All of the staff were extremely helpful , polite, and very customer service oriented.
I would highly recommend Abra to anyone that was in the need of a body shop.
Polite and professional. Kept us informed of progress.
I am extremely pleased with the service I received and the wonderful job you did on my car. Thank you so much!
Body work was excellent as you have done work for me before. The only thing things from my trunk were left in my backseat. Jumper cables and boxes with fluids in them.
Vehicle Make : Range Rover
I was very pleased by the quality and timely work that was completed for my vehicle.
Very professional, great customer service. Would go back and recommend!
very professional, high quality work
I haven't received the car yet.
Wonderful! Great service!
Thanks for keeping me updated about the status of my car
I appreciated how communicative James was with me throughout the whole process. He kept me in the loop along the way about my car and the process with my insurance company. No one enjoys getting into an accident or having to get their car worked on, but this was a seamless experience. Turned the negative into a positive.
All the staff was very kind. I appreciated getting updates via phone and email. It was very helpful considering my busy work schedule. Abra auto body and glass made my experience quick and painless. Thank you.
Great service and I was informed regularly about what was going on. Very satisfied!
Steve did an amazing job accommodating our schedules with getting our car in and out for service. He has great customer service skills and we will recommend your shop to others that need repairs for their cars. Great job!
Vehicle Make : Mitsubishi
I could not have been happier with everything about this experience. Steve was very patient with my questions and helping me understand the process. I was kept well-informed and never felt like my questions were an imposition. Diane was very kind in getting me started and helping me out.
The repairs were done ahead of what i expected and my car looks amazing. I will recommend you guys whole-heartedly.
Thanks to each of you.
Friendly, fast and very professional. They got my car in and out and I still haven't even had an actual phone conversation with anyone from my insurance company! I dropped off my car on Monday afternoon and picked it up on Friday. Great service! Quality! Thank you so much!
I really appreciate the car being delivered to my house.
The update emails provide no useful information so I would recommend stop sending them.
Thanks for the courteous service. The timely repair was a plus! Coming to you guys ALL the time!
Thank you to Steve and all of ABRA/Mint St. for excellent customer service on repair of front end of our 2006 Honda Civic.
The whole ABRA team was very nice and professional. I really appreciated the careful explanations of my car's condition & the steps needed to fix it. My car was fixed and returned to me in the time frame I was lead to expect and it was clean and smelled nice! Big kuddos to everyone at ABRA!
Abra was very easy to work with!
The service from Steve and Diane was great! I will definitely use your services again in the future, if need be!
Friendly staff, great communication, car looks great
Thank you for updates and for making sure everything was fixed!
Thanks for cleaning out the inside of my car!!!!!
I am very satisfied with the work that was done at this ABRA location. My car was fixed on time and looks great. I loved the communications regarding the status of my vehicle and will definitely use ABRA again. The customer service exceeded my expectation. Thanks for a job well done.
Professional, expeditious, and thoroughly efficient experience. Thank you.
Great service! Steve was wonderful to work with!
Thanks Steve for all the help.
I'm grateful for great customer service, timely repair, consistent communication, and the friendly staff!
I was greatly impressed with the courtesy and kindness of all the employees I came in contact with at ABRA. The only thing that I was slightly upset about was the completion date that kept getting pushed back. Otherwise, I was very pleased.
They did a great job, very efficient. I was in and out in 2 days and they did a wonderful job.
Thank you for keeping me informed on the process being done everyday. My car was fixed weeks before I expected, and I greatly appreciate that.
Great communication, friendly service, efficient. Would recommend to others. Thanks for a job well done!
It was an amazing experience and the staff were proactive. Issue with my car body has been fixed and delivered before the dead line.. Appreciate all the effort.
Steve did a great job communicating with us while we were on vacation and handling SF Insurance
Steve did a fantastic job taking care of me from start to finish. He communicated well throughout the entire process and kept me up to date along the way. Diane also took great care of me whenever I came in. It was also nice how seamless the process was between my Enterprise rental and ABRA. Josh did a great job working around my schedule and made the experience a breeze.
James was wonderful and his team did an excellent time and completed the job ahead of schedule!
Great service and follow up
Very timely, and consistent with keeping me up to date on the status of my car. Car looks brand new. They did an amazing job,
They did a wonderful job and the lady that works the front desk is amazing she needs a raise so sweet and professional!
The staff were courteous and professional and informaed me of the what they were doing.They kept me in the know. Much appreciated.
James was very helpful and professional.
Great service, quality work, quick repair.... Thank you
James was very good to work with.
Friendly staff. Timely repairs. They let me know how to navigate the process of calling all the ins companies to help expedite the claim process so that Abra/Wilburn could get all the info gathered and get approvals to repair the car.
Absolutely perfect service!
Car looked great, very friendly employees. My wife and I weren't able to make it over to pick up our car the day it was completed, and they were very understanding. Steve Hess was very knowledgable, friendly and helpful.
Made the effort to fit my job in, took less time than expected, and completed for price quoted. Also previous work at ABRA looks good years later. Pleasant staff.
Second time I have dealt with Steve Hess. He made the entire process easy and comforting. Everything from the rental car to daily updates. That guy should get a raise. Or whatever else his heart desires. Seriously. He is awesome.
The work and communication process during the work being completed was excellent. The ABRA team was very helpful.
Perfect work in a timely manner
It was a refeshing experience to have someone communicate with me through the repair process. You did not leave me guessing about what was happening. You made my experience less stressful. I would refer you guys to anyone that I know.
Spectacular service. Car looks good as new.
Everything was just wonderful. It honestly could have not gone any better. Steve kept me up to date and explained everything. My car looks beautiful. I am very happy!!
The team got me in much faster than expected and finished my car a day early!! Very professional, positive experience.
Great experience! Appreciated the email updates and Steve was great to work with.
This is my second time to use the company for body work. Totally please!
Steve was great. He kept me up to date and was a lot of help through the process! He absolutely deserves a raise and promotion!
It made me extremely happy that my truck was cleaned and detailed before pick up. That was a really nice added bonus to your service. Also my truck was ready in a day and everyone was polite and friendly. I will definitely recommend you to family and friends.