The customer service and level of professionalism were excellent! I received regular updates from a live person almost daily! The quality of the work was fantastic! Not only was the body damage repaired to near perfection, my car had been cleaned inside and out! I was very pleased with my overall experience and will certainly recommend ABRA to family and friends!
Loved the service I received! Very friendly people...
I was overwhelmed by the service level. Timely updates, hassle free service. The car looks like new, amazing. Best collision repair in Charlotte hands down.
Fast, courteous and professional from start to finish. Will recommend to everyone I know.
Top notch service and communication
Abra Completed the body work expeditiously. I need the work done to make a special trip to my daughter. They did the work faster than I expected.
Phillip was super helpful every step of the way, and Kristina was knowledgeable and kind! My car looks great and I am very appreciative.
Great fast repair and excellent customer service! To notch!!!
They did a terrific job - Phillip kept me updated at every Step along the way. He was professional and provided terrific service. Christina in the office was also very nice and made sure I was being helped. Really great customer service. I got in my car and was surprised to find completely cleaned which was just icing on the cake. Great experience which is saying something when your care is damaged!
Vehicle Make : Mitsubishi
Very nice and I appreciate the wash and cleaning.
Vehicle Make : Volkswagen
My car looks amazing!
The front office staff and Greg were very courteous, friendly and easy to deal with. They were able to do my estimate and work in a very quick and easy manner. They took a very stressful situation and made it very painless for me. I would definitely recommend this company.
Personal, professional & phenomenal service. Job well done!
Phil is the BEST, he is very friendly and has a great personality. I appreciated his daily updates on the progress of the repair job.
Good job, excellent follow up on progress of repairs
Vehicle Make : Volkswagen
Left swirls in the paint and replacement bumper had scuffs on it.
Great job done and done quickly. Greatly appreciated!
Excellent!!!!! Love these guys. Best service experience you could ask for. Thank you!
Vehicle Make : Volkswagen
My car looked brand new. Everyone was very nice and kept me informed.I was a 100% satisfied with their service.
Excellent communication throughout the process. Stayed on top of back ordered parts. Our vehicle is as good as new. Very happy with our experience.
Phil called everyday to update me on my vehicle. My vehicle was ready 6 days before expected and looked like a new car. The paint matched perfectly and he even buffed out scratches put in the vehicle prior. Great work and customer service!
Took too long for the repairs. 5 weeks to do repairs that should have been 3 weeks. Do not plan to use this firm again. Thanks
Thank you, very professional
I am satisfied with the overall professional and friendly attitude of the team that was involved in the total outcome of the job done on my car.
I also want to mention Kirk@abra who kept me updated every step of the way till the very end. I just can't thank him enough bc he kept my mind at ease.
Have you every left your car at a repair shop for up to even 10 days and never once gone to check on it. Well that was ME!! I Never went to check on it because Kirk kept me "on the know"
Thank you Abra!!
Overall, this experience significantly exceeded my expectations. I really appreciated the daily updates.
I appreciate the updates & the friendly people. I am very pleased with the repair work done. The folks at Abra are my "go to" guys for any future auto body work.
Slow service. Wrong information given.
Thank you Phil and the guys for taking care of my truck and helping me out especially when my insurance company was giving me a fit. Thanks again!
It was a very great experience. Very happy with everything and my car really looks great. Thanks to everyone who worked on it.
Everyone on the team did a 10. Kept informed of the progress. The car was done on time. Will recommend to others. Thank you for your hard work.
Greg, handling the allstate insurance repair was friendly and patient with me and answered my questions whenever I had them. Will definitely recommend to my friends who need body work in the future
Kirk was excellent and took great care in ensuring that I knew exactly what was happening to my car at all times. He made waiting for my repairs and pleasurable experience! Thank you Abra Auto Body for your exceptional service!
The ABRA team was quick, professional and kept me well informed on the status of my car. I'm really thankful for the job well done!
Abra treated me well and freindly, timely repair on my vehicle, it was actually completed 1day ahead of schedule, they cleaned my car and it looks good as new. I would and will highly recommend Abra for collision needs!
You all are wonderful team members. This is because i never expected to get my car back so soon thump up to Greg.
Everyone was very pleasant & professional. I was pleased with the work that done on my car. I picked up my car & it was clean inside & outside. Great Job.
I had a wonderful experience. Great costumer service. I am very happy with the work
I liked the daily updates from Phillip.
Although it took some time (All State's fault, not abra), they fixed the damage from the accident. I only wish the insurance company would be able to work more efficiently.
Came back with red light on today but too busy asked to come back
Everyone was wonderful to deal with from the newer gentleman (he moved to Charlotte from Miami) to Phillip who kept me informed and was there for pick up. Wonderful service and satisfaction in the repair.
Excellent customer service
Very nice and helpful people! Easy experience thanks to them!
The outcome of the repairs and the timely updates along with the car rep Philip was awesome!!
Polite, attentive and responsive. I am grateful
Gentlemen who handled our work was excellent and the front desk reception was great too
Excellent Customer Service & Excellent Repair Svc. I would Definitely Recommend ABRA to Others!!
It was a great experience!
My car was in worst condition then when u dropped it off
Wish there was a daily update instead of just the last day. Also it will be nice if we can view the progress in the website.
The body work that was done looks fantastic! However two negatives. First, if the horn was replaced it was done so with a very cheap part OR never checked because it sounds awful. Most importantly the customer service was terrible. I was promised five phone calls over the two plus weeks you all had my vehicle and I received ONE of those five calls.
Car is not fixed properly. Called and left a message for the manager; have not received a return phone call. Had to be re-repaired at pick-up (waited an hour) and it's still not right. Car estimated to be there for 3 days, it was there for a week and still not correct.
Vehicle Make : Mitsubishi
Work with your team and stuff done too get this work completed on my vehicle on my auto is outstanding excellent really appreciate getting it back up to standard. Thank you very much.
Phillip did a great job of keeping me informed during the repair. Everything worked after the repair & my car was clean and looking beautiful. Thank you so much!
Absolutely a wonderful experience with the staff and managemnt. They kept me up to day on the progress and we're above and beyond attentive. 5 stars!
Your company's service was just excellent. Phillip kept me well informed
During the entire process. Keep doing what you are doing.
100% satisfied. Customer service was great. One of the guys waited for me after 6pm just so I can get my car. Loved how they waxed and cleaned my car, too!
We can't say enough good things about Phil! The car is perfect. The workmanship is wonderful. The customer service was awesome. We could not have asked for a more pleasant and Superior level of service than what we had received with Phil looking over the repair of our car! Thank you Phil and team! The car looks as good as new!!!
The ABRA team was awesome! They kept me informed every day of each step my vehicle was going through, which kept me at ease. Great customer service and amazing work! I will definitely be recommending this team to anyone that needs it!
Michael Bailey was amazing. He went above and beyond, he even straightened the inside of my car. Because of his kind actions my experience was a 100 on a scale of 1 to 10
I was very satisfied with the body work that they did. And when I got my car back it was cleaner on the inside and outside then it ever been.Thank for restoring my baby back to me???? George F
Phillip was excellent. Kept me informed every step of the way. Will certainly recommend ABRA to friends and family.
Emily was great to work with throughout the process. The claims were managed with Sedgewick quickly and without issue. The work was done well and I'm very satisfied with the whole experience.
Great fast service, terrific communication.
They did a great job on my and i rate 100%
They did a good job in fixing the bumper of my car!
Vehicle Make : Mini Cooper
You guys were friendly, professional and informative. Mike (I believe that wass his name) called me every day to give me and update on the status of my repair. That was awesome. My MINI looks great. ABRA will be highly recommended to all my friends and family. Great work ABRA!
They did an awesome job !
Mike was awesome sauce! Great customer service...
Phil was great! Provided daily status updates.
The length of time in the shop was a little bit longer than I would have liked but Phill kept me informed each day so I was never unaware of what was going on.
Car looks great. Phil kept me up to date the whole time car was being repaired. Very professional.
I'm very happy and satisfied
Michael did an excellent job keeping me informed and ensuring that the work was done to my satisfaction. He went above and beyond to make sure that this was the best experience possible.
Emily is awesome! Thanks again!
Very pleased with the service that was given and their attention and resolution to my concerns. Once again I was very pleased.
The customer service was excellent! They kept me updated on my car and was very professional!
Excellent job on replacing and painting the front bumper of my 2016 Mazda 6.
Great job!!! 10/10. Really impressed. Will refer to other people I know!
David was the best person to about my car.
All around excellent experience. Dave was absolutely top notch!! Super satisfied with everything.
I was told my car would be finished by a certain day multiple times and it was not. No one ever called me to give me an update on my car, I was the one who reached out every time. Evryone there was very nice I just don't feel there was any urgency with get my car finished.
Vehicle Make : Mitsubishi
My passenger rearview mirror was completely taken off my car without me being notified or asked if it was ok even tho it was broken I didn't want it completely taken off there was a tire rim in my backseat which left it completely filthy.
Everyone there made my experience so comfortable and went above & beyond to make me happy
I was told the technician working on my vehicle was really good but really slow which was the truth. Took too long to fix the minor damages to my vehicle
The gentleman was professional and very helpful; also the receptionist was the same.
Everyone was kind and friendly at ABRA, took time to answer my questions and made sure I was updated along every step in the process. I am especially grateful to David, Cristina, and Brian. My car looks beautiful. Thank you all for your hard work!
Thank to everyone good job
Dave was awesome great customer service
Throughout this whole process I was kept to date. That was greatly appreciated. Thank you for you service we will be back.
Overall great experience.
Brought my car in on a Monday got it back that Friday. They kept me engaged every step of the way..courteous and personable..I would recommend ABBA to all my friends and family..Thank you
I took a look at the job you guys did and it looks pretty good im glad you were able to do the work in a timely manner.I would recommend you to someone els that may need work done.
David was very nice and helpful.
Team was helpful and very nice. They took good care of me and my car and were prompt. Love the text notices to know the staus of my car along the way. Will definitely use again.
Wonderful experience. Great work.
I am very pleased with the service I received during my car repair. Mike was very helpful and knowledgable. I never once doubted that my car was in good hands.
You guys keep me updated on how the repairs are coming along I appreciated that you did an excellent job on my car and I would recommend you guys to my friends
I was very impressed with the exceptionally professional way that I was treated,and the quality of work that was done always being kept in the loop about the progress on the repairs. The car looked great. I would and have recommended this body shop to everyone that know who needs work done.
Casey calling me daily with up dates was more than I expected. It was nice knowing what was happening everyday.
My bumper looked great, but you also cleaned the glass where I pulled off the tint and that sticky glue remained. Awesome, now I don't have to do it. Thanks a bunch!!!
The service was great and quick. I'm very satisfied with the results of the repairs.
The constant updates, consideration and kindness that staff showed me through the process and just the job that done on my car was well done I am very pleased.
Very professional, excellent customer service. Excellent communication. Work well done.
Mike was great and the work they did was on point! Thanks!
Awesome work...Very professional and courteous
Excellent work done in a timely fashion.
Casey was easy to talk to and kept me updated on the progress of my repair. All of the staff were very friendly and helpful with all of my needs. The repair looks perfect and you can't even tell it happened.
You did a very nice job thank you
Kept me informed. Delivered on promises
Vehicle Make : Volkswagen
Timeliness left a lot to be desired
The bumper is not flush on the right side.
Jake was fantastic and very easy to deal with. The daily touch points were great and overall the experience was top notch.
Excellent job. Mr. Holstein (Joe) was fantastic to work with. Also, the lady at the front was very friendly!
Joe H was very responsive.
I received excellent service and will recommend this company to my friends and colleagues.
Joe was awesome and kept me up to date! Really appreciate the emails with pictures and text updates! I have used you guys 3 or 4 times and wouldn't go anywhere else! Superb service and quality work!
The team was amazing! They went out of their way to not only make sure my repair was done exceptionally well but as quickly as possible!
EXCELLENT service! The entire experience was exceptional. Mike's attention to detail and high level of communication was very efficient. The body work is impeccable. Thank you!
The service was very professional and the work on the car was excellent hopefully I have no other accidents but if I do y'all will be the first people I bring my car to thank you very much and please have wonderful holidays the whole entire organization thank you again and I would definitely recommend you to everyone that I know because of the quality work that you all do. Thank you again from Ivy M
The repaired bumper looks great!
Michael Bailey, my main contact from Abra was amazing through the entire process. He kept me up to date on everything that was going on with my car. The staff was very professional and very helpful and my car came
Out looking great
They did an amazing job on my car and it came back looking brand new! They also kept me up to date on the progress of the work through text, phone and email of pictures! I would recommend them to anyone
Vehicle Make : Mitsubishi
They did a wonderful job on my car. From them making me feel welcome until the completion of the work on my car. Making the customer feeling welcome,and keeping me informed about my car was great. I am just very well satisfied. Once again thanks! you'll.
I started out very upset because the wait for my repairs to start took two weeks to get started. I must say well worth the wait Excellent job. Thank you so much satisfied customer.
Excellent work and excellent communication. My expectations were completely met and I'm very satisfied with the workmanship of their work. Thank you for keeping me informed at every step of the way.
Showe up to pick up car and check engine light is on,it runs like crap,and the other side of car was damaged from tow truck driver. Why did they have me come and get car when it wasn't finished.
Mike did a great job on the car. I am very satisfied.
Michael Bailey was an awesome representative for Ur company. My car looks great
Joe was so persistent calling me he was the best give him a 11
Great customer service and car looks great!
Mr. Bailey handled my car repairs and was awesome. He notified me with a daily update on the status of my car and answered any questions or concerns I had through the process!
I have not picked my car up yet
Vehicle Make : Volkswagen
Wonderful service! Appreciated the updates.
Communication was awesome !! What a truly outstanding experience !!
Thanks for the daily updates on my vehicle! I greatly appreciated that!
Great experience you guys are the best!
Jake Hazlett was my customer service person and didn't excellent job of keeping me up-to-date on the progress on my repairs. When I popped into your office announced he was very helpful in showing me the progress that he been made on my car yesterday and that it was nearly finished and that I should be able to get it back today after final cleanup was finished and inspection. He called me around noon today and let me know that I should be able to pick it up at about 1:30. He was right on and when I arrived he took me to inspect my car which was beautiful and he also very carefully explained to me that I would have to wait 30 days before washing the car with anything other than just hosing off with plain water which I had suspected would be true and had planned to ask him. I found your service and quality to be excellent and I would have no reservations at all in recommending you to anyone I know who needed repairs.
Very good experience with Jake! Thanks!
Mike Bailey was fantastic. He was professional, thorough and very helpful in making certain that I was kept appraised of the progress, what was needed, when the car would be ready and it was completed. Also, the receptionist/scheduler was a joy to work with. The service and the work were top notch. Would recommend Abra to anyone in need of auto body work.
Happy Customer Henry R
I got in over my head with a tail light assembly replacement and recognized I had better get help before I damaged my new parts, your company and Joe fit me into the schedule and had me on the road in less than an hour! I will return for more work!
Jake was very helpful and really great to work with
The front bumper of the vehicle was crooked. Took it back for them to fix it and the front bumper of the vehicle was crooked again. Unfortunately the repair wasn't done properly and wasn't painted properly on one side of the vehicle the guy who worked on the vehicle said there was nothing he could do to fix it . Had to threaten to get my own insurance company involved in order to get my vehicle repair and it still wasn't prepared right it took a total of three visits to get them to fix my vehicle correctly not to mention over two weeks time **** into this process . I will never use them again
The daily touch base phonecalls and communicating with the car rental company for me was great!
The service was great but the color of the bumper doesn't match the color of the vehicle
Great customer service & fast completion of repairs.
Jake was awesome at keeping me informed, repairs were finished ahead of schedule, car looks great!
Jake was extremely helpful and excellent to work with.
I have never received such friendly and fantastic auto service. Jake was always on top of giving me updates, the service was great and my car looks fantastic. Really blown away by Jake and his team.
They are very committed to helping the customer. Thank you very much.
Very pleased with the work done to my car. Jake was very helpful and consistent with day to day updates on my car. Great job!
Timely repair and great follow up.
Great company for auto repair. They keep you updated on the progress of completion - daily !
All employees were amazing. Jake kept me updated and advised progress. Thanks
Amazing service; great quality work!!
Noah Kolls was extremely professional and kept me informed through the entire process of my car repair. A 10 rating!! This is the most professional experience of car repair I have ever encountered. From arranging the repair work, car rental and final delivery of my car 100% satisfied!! The Customer Service Rep was so kind as well! My car was clean and looked new upon delivery!! I would definately recommend Noah Kolls and his team at Abra.
The whole process was painless and the team had great communication with me throughout.
The customer service provided to me was amazing. Keep up the great work!
Very streamlined experience. Staff was super friendly.
Noah was absolutely fantastic. I am pleased with the repairs and would trust Noah with another repair. Hopefully, I don't need your services again soon. Justin
Jake was a great rep.! He kept me informed and updated on the progress of my car on a daily.
Great job on my car and Joe gave me daily updates on my car status. Great service!
Excellent!!!!!!! Thank you so much!!
Paint job was horrible. The nice manager at the lake norman location said he will fix it and established a little confidence with me.
Noah was great. Kept me informed during the whole process and finished they finished the car in a timely manner.
Excellent communication through out the process!
Fast and efficient service! I'm very pleased!
Very pleased with the service. The best I have experienced with my car so far. I rate the service a 10. I have no problem referring this company to my friends and others. Thank you for fixing my vehicle and for the friendly service recieved from jake, Chris Burr and other staff
I was very satisfied with the professionalism of the staff. The car was returned very clean.
My car looked like it just came off the showroom floor!!! The service was professional. I would recommend you all to anyone
Noah did an excellent job keeping me updated on my car repairs and then explaining what was fixed on my car and the warranty process.
Loved the sYstem I was kept informed.
Vehicle Make : Range Rover
Noah was very responsive and an overall pleasure to work with!
Vehicle Make : Volkswagen
They were efficient. Saved me money and Jake kept me informed on a daily basis. Would recommend you to anyone
Great work all around from customer service to body work completed. Like the text and email updates too.
We were very unhappy today when we went to pick up our vehicle. Matter of fact we didn't even take it, we were so unhappy with the repairs. Will NEVER use this place again. I will speak to every manager I need to.. So disappointed
Jake, Megan and the other employees took great care of me. They finished my car early and even polished my headlights. I plan on bringing my Pontiac Grand Prix back to get more work done soon. I would totally recommend you guys !! Thanks Rachael.
Everyone at ABRA Auto Body & Glass was friendly and efficient. They kept me notified throughout the entire process. I would recommend them to anyone needing auto body work on their car.
I loved how I got an update everyday. The car was good as new!
I like how I was contacted via phone, email, and or text regarding the status of my repair. Continue the gold status customer service.