Vehicle Make : Volkswagen
Brian did an excellent job keeping me apprised of the many updates as the situation changed.
Job well done excellent work very pleased with the experience keep up the good work thank you
They were excellent! I would highly recommend
The guys were great to work with! Exceptional customer service, very pleased! Very efficient and worked around my schedule.
Thank you for your friendly professional service. I felt appreciated from the moment I walked in the door!!
I have never been so excited about getting a car repaired. From my estimate through the pick up day the lively people were so
Accommodating. I have already told three people about your wonderful company! Truly a great experience!
Great service! Very quick, friendly employees
Very professional and like the continuous informing us on the progress of our repairs
Very professional and informative. Pleasant experience in an unfortunate event
Great job, speedy delivery pleasant experience!
Dave, John and Mary Lou were all very terrific. They surpassed my expectations.
Thanks you Abra!
My vehicle looks tremendous and work was completed in less time than I had expected!
The entire staff was so cordial, courteous, considerate,professional and thoughtful. They always had my best interest in mind. Thank you Jay and staff for a job well done. I would refer everyone to ABRA of Moorseville in a heartbeat!
Thank you! :)
The repairs were done quickly. The staff
professional. I was very pleased with the
results and service. Everything was made
easy and convenient for me.
Good communication. Fast service
Great job, Dave! You kept me informed throughout the entire process and I never had to question what was going on with my Kia. Also, I appreciate you taking the extra time with me to solve the Progressive Insurance mistake.
The rear bumper was great. Good work. The second issue of air bag light was not resolved. It was part of the accident but not resolved. Thanks
Very satisfied with the service provided. The process was smooth - we just dropped the car off and then came and picked it up when it was ready, we didn't have to worry about anything. Jay was very friendly and kept us informed throughout the process.
Very pleased with not only the work on our car, but the customer service as well!
I liked the update text messages daily. I really appreciated the quick repair especially during the holiday season.
The experience with ABRA was great. I knew step by step what was being done with my car. The only upside to my car being backed into was the ease of dealing with Dave and his courtesy he had for his customers. I will definitely use ABRA again if needed in the future. Also a great a fast job was done.
Thank you guys so much for working so quickly and diligently to get my Infiniti looking like new so quickly! I really appreciate the time your advisors took to review the work done with me, and explain all the paperwork!
So far looks great and working well.
Thank you for keeping me informed.
Car had overspray all over the driver side and some on the hood. Had to go back 3x to get it accepted back into the shop to be buffed out.
Was very satisfied with everything.
Vehicle Make : Range Rover
Very helpful, always kept me informed of status. And everyone very nice!
David is the best! Updating me daily and extremely informative!
Great job and they are very professional with everything. They do an awesome job of keeping you informed of what's going on via text and email
Everything was done in a professional manner and the service was wondering and staff very polite and answers all questions about the work that was done thank you for your great service
Yes they keeping updated daily. When we went to see the car there was a part that was damaged still. They order the piece and had it fixed with in 72 hours
Everything As promised. Best body shop experience that I ever hap
Completed and finished as promised
Jay was great to work with. Thorough and professional.
Didn't think it would have taken 3 weeks for completion but with the holiday and you guys keeping me informed on status of my car. With that I was pleased with the quality and friendly place. Thank you!
I like to thank J.C.(Jay) Gazaway for all the help that he gave me. When i first came to ABRA Auto Body & Glass i was so sad but he told me it was going to be ok and they will have my car looking back new. Thats make me feel so much better when he told me that i was just want to cry. I like to thank him also for texting,calling,emailing me about all that is going on and what they is doing to my car the hold time that they had my car. I didnt have to call to see what is going on with my car Jay always let me know what is going on. I like to thank Jay again so much for all that he have do to keep me happy.When i came and pick up my car Jay Gazaway was so nice like always to me and Mr.Gazaway said to me i told you it going to be ok and i said yes you did. I will tell all people who car that need to be fix to go to Abra Auto Body & Glass. Because they will make your car look new all over again. Thank you Jay and all the one that work on my car thank you guys so much.
Vehicle Make : Volkswagen
The job was assessed and processed quickly and everyone at ABRA kept me updated along the way. Great job.
You guys were awesome every step of the way! Thank you so much for a positive experience!
Very accommodating, friendly and professional. Did a great job.
I would like to Thank "J" from the Moooresville, NC office for having Great customer service. He kept me updated with my vehicle and made sure I was a satisfied customer. I'm glad I chose ABRA for my recent work.
Getting Tex updates was great-- Thank You!
Car was delivered with lower R spoiler not attached and without all parts invoiced installed.
John & team made this very easy.
Excellent! They are a 10!
Jay was awesome. I had a great experience, thank you!
Very pleased with the overall experience, wwll definitely recommend!
Jay was wonderful! I dropped my car off on Monday and it was finished the next day. I've had my car fixed at abra before and the service was so great that I decided to get my car fixed there again. I appreciate all the hard work and the wonderful customer service that was provided.
Thank you! Our Lexus looks perfect again.
The car looks fabulous and everyone was super friendly! The paint color was spot on and you'd never know someone rear ended my car!
Great experience. Car was clean and ready to go!
Everyone was very helpful and professional. Great job on the car and kept me abreast of the progress every day. I will refer when asked where to go for body repair.
Used them twice very professional and attentive to there customers. Would recommend anybody to bring your vehicle there and you will not be disappointed
I am completely happy with the work and the customer service . I appreciate the daily updates on the work being done. I would highly recommend to anyone.
It was Great !! Like the step by step Notification Thank you will recommend to others !!!
Job well done and the communication was great the only thing that can improve the service is a courtesy call with an estimated time when your car will be fixed
Faster than expected. Courteous professional staff
Very good job done on my wife's and my 2010 CHEVROLET HHR, thank you very much I will recommend your shop to other people And friends.
Very satisfied with the quality of service and workmanship. I appreciate the updates on progress of work and completing job sooner than expected.
Thank you, JC BYRD
Always kept you up to date
Fast and friendly service - thanks
My backup camara is not working
Great work. You guys keep me updated during the entire process. I will definitely use your service again.
Nick was great always kept me posted and also the auto text messages were great. Thanks again for a great job we'll done
Job well done. Work was completed on schedule & I was kept in the loop. Everyone I met was friendly, professional, and upbeat.
I've only had my car back for about four hours but for the three weeks they had my vehicle I was kept in touch daily and anytime I called my questions were answered very professionally. So far my car looks beautiful nice job! At this time I have no complaints! Thank you
Made a stressful situation a breeze and would highly recommend you to anyone needing repair .
Nice job and very friendly service. John took great care of me and kept me well informed on any new developments. Thanks to all!
The process was VERY slow.
Quick - accurate - great attitude - perfect work - ahead of schedule!
Service was prompt and professional
They made a tough situation with a challenging insurance company work out. Great job!
Great job, excellent customer service and friendly staff!
My car looks very good. Thank you!
Got it done in a good time
John was so nice and helpful, Great customer service.
Great communication and friensly. Car looks new
Thanks for timely work at a reasonable price.
Kept updated daily and encountered pleasant personnel.
Overall was great service and staff. I would have liked them to give a potential turn time on work quoted. It was day to day...
Happy with the daily updates!
My car looks amazing. You can not tell there was a dent in the bumper. Bryan P was the best. He kept me updated by phone and email. My car was finished earlier than expected. I will recommend ABRA to my friends and family and tell them to spread the word. I am a happy customer. Thank you so much.
John went above and beyond to make sure my stressful situation was well taken care of. He went above and beyond to keep me informed of the updates of my repairs.
John McHale kept me in the loop every step of the way. Great customer service.
Excellent service and work. Bryan was awesome to deal with.
Fantastic job. My car looks terrific and Bryan was great. Communication was outstanding. Very happy.
12 on a scale of 10! John and the technicians came up with a better solution than just fixing the dent I came in for- THOROUGHLY pleased!!!!
John was excellent in estimating and keeping me informed on my status. I I'll return to Abra when bodywork services again and will definitely let my friends and family know about my experience. Thanks
John McHale did a tremendous job taking care of me and my car. He kept me well informed and delivered to me my car in beautiful condition a day earlier than I expected. It was s pleasure to work with the Abra team.
Thanks for keeping us informed on the progress of the jeep!
Car looks as good as new. No sign of collision I had. All staff were friendly and professional. I now understand why everyone I asked recommended Abra Mooresville. Completely satisfied!
My family and want to thank all of you. The customer service was awesome and amazing second to none.
My car looks amazing and everyone was very nice and professional.
Great job and it was done quickly
I think you guys did a great job with everything
Good job. Car looks great
Vehicle Make : Volkswagen
They kept in touch with me on a daily basis. The job was complete when they said it would be. Very happy with the results, very nice and helpful. I would certainly recommend them to my friends and family!
John was awesome and easy to work with. We got related, sharing our experiences with Jeep Wranglers. He also gave me tips on where to look for Jeep accessories.
The replacement part does not fit as well as it should. There is a gap between the panels. We have talked to the customer service manager (who has been great and wants us to be completely satisfied), and we are bringing the car back in tomorrow.
Excellent job. Explained everything and keep me up to date.
Completely satisfied with how efficient and thorough Fres and his team were.
Great work, great service!
Great experience with Abra. The staff are a pleasure to deal with. outstanding customer service. I was kept informed about the repair. I would highly recommend this Abra location.
Very professional. John McHale kept me informed throughout and treated me like family. Great experience. I'll recommend John and Abra to anyone who needs help with their auto!
Great customer service. Very personable.
Thank you Abra Auto Body and Glass for the amazing job fixing the damage on my Cadillac, it's like the accident never happened... you guys ROCK!!! AWESOME JOB.Look forward to doing business with you in the future.
The car was finished a day earlier than expected. This was helpful because of planned travel.
The best service ever. I would be happy to recommend you to all of my friends and family. Jason is awesome!!
Awesome job done on my car. Made it look brand new again!
"Outstanding Service "
The painting and replacement of the new bumper return the car to its
I would highly recommend Wilburns-Auto Body to any one in this area.
John did an awesome job, along with the rest of the employees there. They made my car look brand new, and I couldn't be happier.
Professional, personable, fast repair. John was a pleasure to work with.
Everyone was very accommodating and kind. I knew exactly where in the process my was and when it would be finished. Very very professional. My cat looks amazing as well. Overall a very excellent experience.
Perfect work, excellent staff!
They were great and fast thanks
Very informative and professional I always knew what was going on with my car
You sent me a text saying my repairs were looking good and then it took a week and a half to even get my car into the shop.
I am very satisfied with the manner your personnel treated me. It was a pleasure dealing with then. I give them a 10 for treatment, and accuracy. It was a pleasure dealing with them.
10 out of 10! Great service!
Thanks for your great support!!!
Daryl & Cathie Solomonson
Thanks for making my dad's truck perfect again. This truck means a lot to me. It's nice to have it back
Excellent customer service
Jason was exceptionally thorough in making sure that my vehicle was repaired very well. I'm completely satisfied with the work that was done.
Great job I am pleased with the work done on my car. Thank!
I found Michael Borich very informative, pleasant & kept us informed on the status of the repair daily
Excellent customer service. My car looks great. Thank you!
Excellent work done on my car.
Always a good experience, I've had three cars done at the Mooresville location and they all have been repaired back to perfect condition. Definitely will use in the future if needed!
Great communication throughout the entire process!
Excellent job and communication through out the process
Michael Borich went out of his way to make sure that I was constantly updated regarding the progress of my vehicle repairs. He also managed to have the repairs to my vehicle completed a full week ahead of the estimate give to me by the Progressive Insurance adjuster. An AWESOME job all around. Thank you VERY much!
I had a FANTASTIC experience with your repair shop. I had never filed an auto insurance claim and was very new to the process. Michael Borich, at the Mooresville location, emailed, texted, and called me with every step of the process to keep me informed. He and his coworkers did an amazing job repairing my car and I would recommend them to anyone!
Looks new! Very pleased so far! Jim jordan
Service was wonderful, I was kept informed everyday. Thank you very much!!
They did an excellent job! I am very satisfied
Of their service. Thank you for doing the
Extra things to my car. Keep it up!
Vehicle Make : Volkswagen
Good job keeping me informed. Work looks good.
Everyone was courteous and efficient. Car was completed on tome and a job well done. Great experience.
Great service, advise & repair!
We had an excellent experience from start to finish. We appreciated being kept informed through the repair process. We found your staff to knowledgeable, friendly, and thorough. Quality of the work to the back of our SUV seems to be flawless.
The work was done beautifully and in the time promised!
We are extremely happy and we will be sure to recommend
Abra Auto Body and glass to friends and family.
Great service and attention by Jason. Pleased with process and results.
Would have liked more updates. Great team is working at this facility.
My experience at ABRA Auto Body & Glass was great!The employees were helpful,friendly and knowledgeable about my car. The service was also great.Finished fast and correctly. Thank you.
Driver's side door, on the inside, was not. completed. Panel holding wiring was hanging loose when I got in to drive away after paying your assistant. When I showed him the unfinished door, he only shrugged and stated that it must've been like that when I brought it in for repair. It was not, of course. When I asked him to please fasten it back, he was helping another customer. He said he would ask manager to call me the next day, a Saturday. I was not called. I did not hear on Monday either. Now I have this survey to answer.
I am not satisfied, and will not return here in the future.
Looks good at this moment. Will evaluate more in next few weeks...
Like that I got updates via text everyday and the Mooresville office was very personable
I would like to thank all the staff! Very professional and keeping me informed concerning my repairs!
They did a great job with my repair. Totally satisfied. Great job.
I love the daily updates... Very helpful!
The team was very professional, the work was complete and thorough and done with complete customer satisfaction being the ultimate goal. I am very happy with my interactions with the ABRA team and the work that they did on my car.
The daily updates and pictures was a great component of having my vehicle repaired! The communication during the process was excellent and time efficient!
Great service great customer service very accommodating honest.
I was kept updated everyday by Michael. Very good work on my vehicle's repair.
STEVE AND THE PEOPLE THERE WERE WONDERFUL. THEY TOOK CARE OF EVERYTHING INCLUDING DEALING WITH THE INSURANCE COMPANY AND RENTAL COMPANY. MY CAR LOOKS GREAT.
I got my Honda CRV back today and it looks brand new. The interior was even shampooed. Steve emailed me daily with updates. We couldn't be more satisfied. Thank you!
Good work. Short time period.
Really liked getting the daily emails keeping me informed of the progress being made on the repairs. Also I really liked how quickly the repairs were made to my mother's car. Thank you all for the great work.
Very well done --- excellent communication. Very professional. I would recommend to anyone who needs their car rebuilt.
The service we received from Mr Hathcock and his team was top of the line. Our car was even delivered a day earlier than promised.
The car looks great, couldn't be happier. Michael Borich went above & beyond. Kept me up to date and was understanding and supportive in dealing with the emotional aspects of repairing my mother's car
The service was great And moved very quickly To get service done It looked wonderful Like brand new Steve and his team did a wonderful job
I would not change anything. They kept me informed and completed the job ahead of time.
My car looks great they did a wonderful job. Michael was great also, he kept me informed throughout the entire process.
Everything was done on time and the repairs were excellent. The service is first rate.
Kept us informed throughout the process and did excellent work! Will definitely recommend to others!
Don't change anything we will be back
Our experience started out great. When our repairs were almost complete, we hit a bump in the road. It was due to the insurance company financially responsible for the repairs for our car. They were causing heartache about parts that were against your policy. But, Michael Borich held tight to the policy and helps guide us in the direction we needed to go in order to get our car finished in a timely manner making the rest of the process smooth. We really appreciate all the help through that process.
Also, our repairs were wonderful! Even better than our expectations. We were highly satisfied and would recommend anyone needing service done. Thanks again for all your hard work and dedication to customer satisfaction and quality work!
Brian and LaVonne Stevenson
You guys did a great job with letting me know about my car!!! Super customer service skills and a job well done!!!
Kept me informed everyday of the progress on my truck. Nice and very friendly people and they did an awlsome job with repairs !!! I would recommend anyone who vehicle body repairs to choose this repair business. Sincerely, TommyHoneycutt Mooresville N. C.
A lot quicker repair than I expected. All the work was good
I felt fully informed throughout the entire process! All of the staff I encountered were extremely polite and helpful from the beginning. This is my 2nd experience at ABRA and I would never trust to take my car anywhere else. Big thanks to Michael and the rest of the ABRA team!
My vehicle looks brand new. Thanks guys !!!
Job well done friendly nice quick
Very quick service,great updates,very satisfied with results.