I was kept very well informed as to the progress of my SUB
Great service, I was informed about the schedule of the repairs
CJ was very helpful and kept me informed of the progress consistently and diligently. As soon as the car was ready he called and answered all my questions.
Great communication and service, very professional.
repair was well done but took longer than was started it would take.
Understandably repairs were delayed b/c actual damage was not realized, but then it seemed to take longer than anticipated once parts were finially received. You kept me informed but that was often vague. The repair looks great. Everyone was very nice. I had not planned to be with out my car for the length of time that it actually took.
There are 2 items that were not finished when I picked up the car. They will call me when the parts arrive. The majority of the job is great.
Very pleased with both the work that was done and the daily updates of my car . Well run company with
Workers that appear to have pride in their workmanship.
Friendly and professional staff
Absolutely satisfied! Abra / Wilburn auto repair was phenomenal
Absolutely above the expectations I had set for the job. I had been told previously from other shops that matching our paint would be complicated. Y'all did a superb job! Standing ovation from me.
My car looks beautiful! Scott McSwain gave me wonderful cosutomer service, with daily phone calls and updates. He is extremely kind and caring about the customer, and the work done to the vehicle. All and all a wonderful experience! I will definitely recommend ABRA, as it was recommended to me.
Service and repair were excellent if the need in future required auto body repair I would definitely come bsck
This was my first experience with ABRA and I was very satisfied with the professionalism that was provided. I would always bring any of my vehicles back to ABRA for any repairs to b done. Thank you for a great experience
Vehicle Make : Volkswagen
You were quick to fix my car and provided a lot of updates.
Professional service. Loved the text message updates.
Your team was absolutely great. I would recommend your company to anyone. Thanks once again for doing a great job.
Respectfully Frank Ryan
My car looks great. Thank you
Brain communication on the service with my car was wonderful. He gave me daily updates. And also explain all services that Abra was handling with my car. Thank you.
Thank You at ABRA Auto Body & Glass for taking care of my 2002 Ford Explorer...
Thank You for keeping me updated on the process. .That really ment alot to especially during this time..Please let everyone evolved in repairing my car know how much I appreciate everything they did to make my beautiful car look new again...Thank You All, Retha P
Great job car looks perfect thank you
Very good customer service and car service.
Really appreciate that they handled all financial
and rental car arrangements.
Brian was very good at keeping me updated on the progress.
abra autobody went above and beyond every step of the way. My advisor Scott was in constant contact with me and let me know exactly what was going on with my vehicle. I couldn't have been happier with the entire process and the end result, my car looks brand new.
The repair took some time but it was done perfectly. Car looks new. Thank you.
Everyone that I dealt with was so personable, knowledgeable and all around nice people
My wife is very pleased with the results of her 2011 Nissan Murano, she was involved in a fender bender when she was hit from behind... ABRA Auto Body
Did a fantastic job on my wife's vehicle Repairs! I would recommend them and if in the future I need auto repair work done, it will be a no-brainer....thanks for a job well done you guys Rock!
Robert & Janice W
I had a wonderful experience at the Monroe NC location! Exceeded my expectations and I believe my car looks better now then it did before! I had the pleasure of dealing with the General Manager CJ. I have no complaints, I will definitely be recommending this store to anyone who ask!
Thank you, you did an excellent job.
I really appreciated the follow up daily.
Vehicle Make : Mitsubishi
Awsome job great people couldnt have asked for anything more thanks everyone at concord and monroe awsome job awsome staff keel up the great work!!!!!
The entire team at ABRA is always pleasant, informative and great with service from start to finish.
First I like thank Abra Auto Body & Glass, Ryan and his mechanical teams what they did fixing the vehicle and put time into . Keep doing what ur passion for our value customers. Happy Holidays.
Great repair work and did a great job keeping me updated during repairs. Thanks for throwing in a car wash and vacuum!
Great work in a timely manner
Excellent experience through and through! I really appreciated the daily calls and texts. Took the worry/questions right away. CJ was awesome. So was Emily and everyone else I encountered. The car looks great. I will recommend you all to anyone.
Extremely helpful staff, great customer service
The daily updates were perfect although a text or phone call would be sufficient. All employees I encountered were extremely professional, helpful and friendly. I will recommend friends and family to this business
Repair done on time. The work looks very good
Top notch work. Kept me informed daily of progress.
Excellent experience from start to finish!
Kept he informed every day. So kind professional and always knew which car was mine when I called. Even brought my car to me at work when it was complete and took my rental back for me. Best experience ever!!! Plus my car looked amazing!!!
THANK YOU GUYS VERY MUCH FOR DOING AN EXCELLENT JOB ON MY WIFE'S 2013 HONDA CIVIC. THIS IS MY SECOND VEHICLE REPAIRED BY ABRA. I WOULDN'T GO ANYWHERE ELSE. YOU ARE HIGHLY RECOMMENDED BY ME IF ANYONE ASK. GREAT CUSTOMER SERVICE, EXCELLENT REPAIRS, AND IN THE LOOP COMMUNICATION MAKES ME A CUSTOMER FOR LIFE. THANKS ABRA TEAM!
Car looks great thanks for your timely delivery
Great job! I kept informed throughout the repair process.
Vehicle Make : Range Rover
Excellent service and repairs.
Great customer service and communication throughout the process.
The service I received was first class. I was impressed with the speed for which the repair took place.
The detail of the work and quality of care are top notch !
You did a great job on my car just as was the case before the name changed. WE would not go to anyone else. Thank you!
Very pleasant experience. Very professional and always keeping in touch with me during the process of repairing my vehicle. Thank you for Great service and I will always refer your company to everyone in need of rrepair
ABRA and Liberty Mutual worked as a seamless team. The teamwork meant a lot to me. You made a very stressful situation virtually stress-free. I love the outcome as well.
My car looks great and fully restored. Because of my experience, I believe that if there are any issues with the car. I am confident they will be quickly addressed. Terrific service. Thank you,
I was completely satisfied from start to finish with everyone and all the work done on my car.......very professional. Thank you ALL!!!!
Great fast service, looks awesome!
****-****-xxxx, Sonya Farmer
exvellent job, ectremely happy with it.
Everybody was great! Great customer service and everyone handled everything very perfessionally
They were amazing!! Made an unpleasant situation very easy and enjoyable with the text. My car was ready in record time! CJ met me early before I had to go to work to accommodate my schedule and last but not least my car looks amazing! I will definitely recommend them and be back.
More contact only got text it wasn't a real person.
The advantages of this company is the best work they do
Car was repaired perfectly and delivered when promised
I am very pleased with the quality of the repairs. I will recommend ABRA to friends and family, as the need arises.
Liked that we were updated daily and communication was clear. Nice that Progressive was able to communicate with you and we didn't have to deal with payments.
I never received service like this. Everyone was nice and friendly. They kept me updated with everything that was happening. My truck was done in a timely manner. My truck looked so good I was like wow! Everyone one exceeded to a high level. loved that service experienced. You should be so proud to have staff that makes you feel at ease and who love what they do. I will tell everyone about you guys. I forgot to mention that I was running late and y'all was about to close and someone stayed there until I got there. Thank you guys so much.
I liked the updated text message & the friendly CSMs.
ABRA communicated well with me throughout the repair process. Someone called me every couple of days to let me know how things were progressing and providing easy to understand updates. My car looks great and I will recommend ABRA to anyone how needs repair work done. Thanks!
They did a great job. We are very pleased and would highly recommend you to others.
Vehicle Make : Volkswagen
My car looks like new and I appreciated the frequent feedback! Thank you very much!
Extremely professional organization in every aspect.
My vehicle was repaired promptly and perfectly. Very
Happy with my personal experience
Great experience from the first visit to pick up. Car looks as good as new and repairs completed in a minimum amount of time Thank you
I am unbelievably disappointed, and am only left to believe that Abra is one shady business. I've already left a message with my lawyer. After 9 days without my car, I was finally told it was ready to pick up. I dropped off a perfect Toyota Highlander LE that only needed new doors and bumpers due to a parking lot collision. I arrived to pick it up, and it wouldn't start. After 9 days in your possession and out of my sight and care, the car now has a bad battery that you ran down, a broken crank shaft censor, and a brake system that is malfunctioning. Unreal. After your manager jumped the car, I was then pressured into driving it home with my 4.5 year old son. I can't believe it. I was told it was my problem. Your manager basically told me, "Thanks for letting us have the car for 9 days and the money from the insurance company, now you need to take it to a mechanic or the dealer to fix everything that we just ruined". I refused to take my car. This is your problem. I've already contacted my lawyer and insurance company. If you don't take care of this situation that you created, my next contacts will be the media, police, and BBB. You should truly be ashamed of what happened today. And the fact that you would put a 4.5 year old in an unsafe car is disgusting.
Thank you for your help. Great service!
Joe did a fantastic job! He is a keeper. :)
CJ Williams was great to work with. No complaints.
Good job done in a timely fashion.
Excellent service! I received a very different and pleasant experience in auto repair service and just want to thank you all for your professionalism, your daily courteous updates and for getting my vehicle finished in a timely matter. I applaud you! I will be recommending you everyone. Thank you!
Everyone from start to finish was extremely professional and friendly. Work was completed quickly! Will definitely recommend Abra to others and will be back if needed in the future. Exceptional customer service that went above and beyond! When I dropped my car off, a very irate customer was causing a ruckus in the reception area. I was impressed with the employee's patience and professionalism in handling the situation.
Great SERVICE,I would definitely recommend.
Very pleased with my experience! Ryan went above and beyond to meet my need, will be coming back!
Let them know they did an awesome job.
This is my third time using Abba / Wilburn body shop. I've always been very pleased !!! Esp. With CJ. They always keep me informed and I appreciate that. I recommend them to anyone who needs work done.
Really amazing job on the body work! However even more impressed with the customer service at this location. Always felt up to date on the whole process. I live about an hour from this location and there are probably at least 6 locations that are closer but will absolutely make the drive again in the future because I'm blown away with the customer service! Will be getting a quote on my other car there very soon!
Good experience. Nice job. Good communication. Honest and helpful. Very satisfied
Your team was very professional and in contact the whole time thank you very much for everything you did for me
We are extremely pleased with the customer service and body repair. Also appreciated the updates via text and phone. Would absolutely recommend ABRA to friends and family. Thank you ABRA!
Good job ! Very nice and courtis and thanks to c j
I was very please with the work that was done on my vechicle (Rav4). I was also impressed that Landon Carson,Customer Service Mgr. kept me up to date almost daily by either text or email on the progress of my vechicle. I had 2 main concerns with my vehicle: #1.I was worried that the new paint wouldn't match....It matched perfectly!! #2.I was concerned that the storage part of the trunk would be fixed correctly.... It was perfect - closed with no problems. I am really thankful that I chose ABRA to repair my vechicle for me. I am proud to drive my Rav4 again...looks like new again!!!! THANK YOU Landon Carson and the ABRA Team!!!!
Very nice people. Fast work. Looks good.
As soon as I can find an address for the corporate office, I will write a letter.
I have brought my car to this shop many times and have always had a great experience. The staff is very helpful and friendly and always keeps me up to date on the progress of my vehicle.
Vehicle Make : Volkswagen
Very professional very courteous. Stayed in touch with me during the time they had my car. Very pleased with the work.
I'm very please with the service I received, I also was killed very well informed about the Progress of my car the game results were amazing thank you
There was a sign in the office that said before finishing my vehicle it would be cleaned inside and out. Looks like they may have vacuumed a little on the inside (not very good) and didnt touch the outside. Almost $2100 worth of work and I couldnt get a clean vehicle. I will be posting this to google reviews. Some body shops completely detail a vehicle before they let it go, and you couldnt even wash mine. You should probably take down that sign in the office.
Electrical system is now not working. It was fully functional when the vehicle was dropped off for what I thought was a minimal repair. It is scheduled to go back in on Monday
They did an awesome job on my car. Everyone was very professional.
Very professional and a pleasure to work with. Did an amazing job repairing my vehicle
I have had more than one of my vehicles fixed at the Monroe location and EVERY time I have been COMPLETELY SATISFIED! They always treat my car as if it were their own. I was always kept very well informed. You can tell that the body techs, paint guys and everyone in the office takes pride in their work and it shows in the quality outcome of my car! Thanks again! ~ Tonya
CJ was terrific to work with. Did an excellent job.
did a great job Emily is the best
The people that I dealt with knew what they were doing .
My daughter said when she picked vehicle up arm rest is broke **** down time and repair was awesone
My center console was pulled out and thrown in the back of the van. Also one headlight was replaced and one was not it looks terrible
Great communication throughout the entire process. Thorough and friendly staff.
Great job keeping me updated on the service. It looks great!!
I saw very pleased with my car. They kept me updated to the beginning until the end. They were very professional. This is the third time that I had to take my car. I would recommend them to everyone. Thanks for everything.
I am pleased with the repairs ABRA did to my Toyota. They were very quick when I thought the repairs were going to take several days longer.
CJ and Emily were excellent. Very good communicators organizing and explaining everything and giving updates throughout the process.
Very impressed and the car looks great.
No issues. Got daily updates about what was going on and very clear idea about when job would be completed
Everything was great. From the beginning to end, the staff was awesome and friendly.
Great repair job. Expected that, as they have been around a long time. Was impressed with the great customer service--everyone was courteous, professional, and friendly. The frequent updates were appreciated and very helpful. Most surprising: the car was cleaned! I have already recommended this facility to someone else, and will use them again if I need car repair. Excellent.
Vehicle Make : Mitsubishi
You did a great job keeping me informed every step of the way and the new bumper looks fantastic. Thanks for a job well done.
Excellent workmanship, quality work in a short period of time. Will use this company in the future. Will recommend to other friends. Professional staff, expecially cj. Great job.
I was very happy with the service I received. And the repairs on my car turned out great
Every thing was great. Good job. Will tell by friends about a great job thank.
Thank you for a job well done. I appreciate how efficiently everything went.
Emily and Ryan were great! Made things easy.
Ryan was great and very helpful!!! Great person to represent your company!!
Took care of me with professional care the service technician told me over step-by-step what he was going to happen n kept me informed of the day to day...I would highly recommend you to my coworkers
The work was done very well and the exterior of the car looks better than before. However, there is some kind of shop dirt on the interior drivers side that did not come off by touch cleaning.
Vehicle Make : Mitsubishi
Great communication and guidance throughout the whole process!
Great job to everyone!! Fast efficient, and great quality job, the tonneau looked great! Thank you to Emily and Ryan..... And any others that were involved in the work completed.
We had two cars fixed and are completely satisfied. Great customer service and excellent repairs. No complaints!
The staff was accommodating, friendly and professional. They helped me sort out an insurance issue and we're patient and accomodating when I had to drop my car off on a different day. They contacted me frequently to update me on my cars progress. It was a very positive a d quick experience. Though I hope my car doesn't require any body work in the future, if it should I will most certainly bring it to this shop.
Everyone was very professional. CJ was especially helpful. It was refreshing to have such a pleasant team working to get my car repaired after such a stressful situation. Thank you.
They finished in record time, kept me informed of the progress, and did a great job.
CJ called every day to explain the progress of the repairs
The best ... Great Job.. CJ Williams Outstanding
The car looks awesome! Communication was wonderful!
Thanks for everything!
The store people are going out of their way to get the best results
Very Polite and professional. I was very pleased.
Great customer service and follow up by rep.
I really appreciated all of the updates as the vehicle was being fixed. Very helpful. I also appreciated being able to return the rental car at your shop. Your team is very professional and you should be proud of them
Love the daily communications
Very professional and excellent customer service - great work on the vehicle also - all around excellent experience!
CJ was awesome! He kept me updated everyday about my car. I couldn't have asked for a better member of your team to assist me with the repairs.
Vehicle Make : Volkswagen
Great courtesy, quick updates, outstanding service on car repair. Professionalism during telephone conversations.
Very nice staff and great work on van
Excellent job at communicating vehicle status.
Ryan had handled a prior claim for us and because he did such a great job that time we asked for him again on this repair. He was just as good as on the previous repair and he made sure everything was handled properly. The car looks like new and if I ever need anything else done, you will be where I will bring it to be fixed.
My experience with ABRA Body was excellent. I was kept up-to-date on the status of my vehicle with daily updates via text or phone call, and in most cases both. The ABRA Body staff and team of experts are unsurpassed in their work and customer service levels. On a scale of 1-10, ABRA Body gets an 11!
The hood had not been damaged in the accident but when I picked the car up there were two chipped places on the hood and the hood had already been glossed over so wasn't much they could do. They did give us some of the touchup paint. Other than that experience was fine. Loved the messages from my car!
Great communication. Thank you
They were great! If we have another need for your services, this will be our only choice. Thank you
I appreciate the fast and courteous work done by Abra on my vehicle. I will recommend you to others that need body work. Thank you again.
Excellent service. The email and text message updates were just an added bonus cause as I was able to track the entire process. I would certainly use or request any future services with this business.
As always ABRA did a great job on my car. Thank you for getting it done so fast.
Your staff are very kind and courteous.
Everyone was very nice and helpful. A very pleasant experience and the work on my car was excellent!I am extremely satisfied.
The team stayed in constant contact with me about the service of my vehicle.
I have a few concerns concerning the quality . Will need to bring the car back in
Quality of work is the best, daily updates and professional staff. CJ was the best!
I really appreciate the kindness and the quick service on my car from ABRA Auto Body & Glass. I will be back.
Jim kept in communication with me all the way. Emily in the office was very pleasant and efficient.
CJ Williams and his staff went above and beyond with customer service and repairing my vehicle very quickly! I will always come back to the Abra auto body in Indian trail for my car needs. Thanks again!
Friendly and made the process super easy. Thank you!
Vehicle Make : Volkswagen
Great customer service. Kept me updated on a regular basis...and finished the job quicker than expected.
My experience was great. CJ was awesome!
Abra auto is lucky to have an employee like him.
Jim kept me very well informed every step of the way. The repair was done in a reasonable abount of time, the body work was exceptional and you can tell that the whole team takes pride in their work. Thank you for an awesome job.
Great experience. The daily updates via text and phone calls were great. The time taken by the agent to go over everything before and after the process was valuable.
Vehicle Make : Mini Cooper
100% great customer service..i think his name was jim or james who called on daily bases...great job people..i am your customer now
Did a very good job on my cars bumber
Although it took a long time to get my vehicle back due to situations beyond the techs (Ryan) control he continued to keep me updated and in the loop even going so far as to continuously send my pictures of the vehicles progress through the repair. Hopefully I will not have to ever go to another body shop but in the event that I do this location will be the only one I go to thanks to its outstanding customer service.
Liked how informed along the way. The shop seemed to have done a great job. And my truck was clean when returned to me. They showed attention to detail to make it completely right.
Mmany kudos to Emily and CJ.They were wonderfully knowledgeable, understanding and compassionate to our situation. I"ve used your predecessor in the past(Wilburn) and will use your company if future repairs are needed.A seamless transition well done!
Jim booth was extremely helpful. Abra was great. I liked the status calls and great customer service. thank you for being so helpful. My car looks great. Thank you Jim and the team that did the repairs!!!! Appreciate it.
Vehicle Make : Volkswagen
I was pleased with an update daily and CJ was very nice to work with.
I was very happy with all of the communication throughout the process. Just wish it could have been started earlier and took less time. Three weeks is a long time to be without your vehicle when it had already been weeks since the accident before it could even be taken in. But it was a place thatvwas highly recommended so it was worth the wait.
First off it Took 3 weeks for repairs to be completed on my car. Then I get the phone call saying it is ready to be picked up. Arrange to have someone drop me off and take the car and driving not even 2 miles from the shop the check engine light comes on. Call the tech and bring it back in. The next day I get a call... it's ready come pick it up. SAME PROBLEM WAS NOT FIXED. I asked the tech if he test drove the car he said yes he did. However that is extremely hard to believe for it took not even 1 mile for the light to come on and the same stutter to happen.
At this point I called the insurance company to send me to another shop because it's just horrible service. I will not recommend this shop to anyone and will continue to provide negative feedback regarding this claim. Even the insurance company is filing a complaint.
I hope it hurts your business. That's not how you treat people.
Today is the 11th tomorrow at 12 I'll be returning the vehicle to the shop the tire light says I have low tires and it comes off and on I don't know why and they're still mud in my left front tire need it out thank you
Ryan was very diligent keeping us updated on progress.
The whole process was very smooth with great communication. Thanks to CJ for putting extra effort into finding the correct parts and returning my car to the exact previous condition.
Very satisfied with the service provided. Great customer care.
Very nice job and also done in a timely fashion - thank you!
My experience was great and Ryan was awesome!!