I appreciate the daily updates. I also like the fact that they are delivered via email or text. Very convenient. Thanks!
When my wife and son picked up the Jeep, the wire to connect the door to the interior light was severed and was placed the cup holder of the jeep. They asked the Abra representative about it as well as a manager and were told it was like that when it was brought in and they are not responsible for it. I am 100% positive it was not severed when we brought it in. This was a very frustrating experience. Having given Abra an opportunity to address the situation and they refused to resolve the issue, I will:
- Inform State Farm insurance of this disappointing experience and strongly recommend they remove Abra from their recommended auto repair company list
- Submit this complaint to the Better business bureau
- complete a Google business review regarding Abra outlining the poor experience and provide the lowest rating
Very disappointing experience!
Vehicle Make : Volkswagen
Car was not repaired correctly. Had to leave it for work. Unprofessional results. Dissatisfaction.
Wow! What great service! Everyone at the shop really understands how to treat customers. Amazingly good. I can’t believe how fast the work was done.
Very thoroughly and professionally maintained
Our trip was interrupted by an auto accident. Stranded hundreds of miles from home. Your staff was sympathetic to our situation and worked diligently to expedite our repair. Brian Ruth was great as our service advisor. Thank you all for your help.
The entire staff was amazing during my entire process, Brian and Mary, in particular, were excellent and extremely helpful.
Easy to talk to and always kept me informed of what was going on with my car.
Customer service was very professional and kind. I am very pleased with the work that was done.
Work was beyond sub par. The rep's attitude when confronted was that of someone who clearly doesnt care like I called india reading a scripe
Everyone from beginning to end was so kind, courteous, and informative.
I had never been involved in any accident before (driving more than 50+ years)
and your entire crew and insurance persons made this incident almost painless!
Thank you all.
The people and service was great !!! I would recommend Abra to anyone !!
Thanks so much too all looks great, and thanks for doing it so fast
Turn-around was actually faster than expected!
Excellent customer service
What a great experience with your company. From beginning to end I was very pleased with the professionalism of the staff. They were so friendly and knowledgeable. I liked the texts I received on the progress of the work. I would recommend your company to everyone. Thank you for such a great experience.
Excellent service and people.
Everything turned out great
BrIan Stephens was very responsive and friendly. He offered options for the repair on my car which I appreciated. He called when the part came in and the installation was done quickly. It was a very pleasant experience from start to finish and all of the employees I interacted with were very pleasant, friendly and helpful. I will recommend Abra to anyone I know whose car needs repairs!