Michael Sipe was outstanding with the customer service he provided. The communications were second to none. ABRA far exceeded my expectations and the quality and warranty cannot be beat. Thank you all for a great experience.
You are very fortunate to have Joe on your team! The level of customer service
(especially in the auto business) provided by Abra is unmatched in my 20 years as a vehicle owner. I will highly recommend your company in the future!
Michelle thoroughly explained what needed to be done and how long she expected it to take. In addition to the emails I received she also communicated personally with periodic phone calls. Like most people who are involved in an automobile accident I was extremely upset. Michelle really helped my anxiety by providing such excellent customer service and I really appreciated being kept informed throughout the process. Kudos to Micelle!
My experience couldn't have been any better.
The service provided was excellent. Michelle and Mary kept me informed throughout the process. The car was ready as promised. Please give them my regards
Michelle was very helpful and extra accessible throughout the entire process! Very happy.
Vehicle Make : Volkswagen
Great wuality work provided by quality people. Melanie constantly kept me updated on what was going on with my car to keep me in the loop!
Everyone was friendly and very helpful!!! I appreciated everyone's friendly attitudes!!
They did excellent work in a good time and I like the job that was done and my car looks like new again
We are very pleased with the whole experience and have already passed on one referral. Nice job. Thank you.
Helpful when retrieving needed items left in the car being worked on
M Guzmann & ABRA Team, provided excellent process info, explained all steps, communicated w/ text , emails; pictures & handled all service experiences w/ kind thoughtfulness & professionalism.
Excellent job! I'm especially grateful to have the confidence that the job was done right. The car looks fabulous. Thanks so much for vacuuming....nice touch.
Michelle Guzman....thank-you for above and beyond with the details.
Abra Lake Norman you have a superior quality shop!
Wonderful service! Joe is great!
ABRA made my car repairs as easy and seamless as possible. Everyone was very friendly And helpful.
Everything was easy & great! Thanks!
The professionalism of the staff coupled with the meticulous work of the technicians has restored my faith in knowing excellent customer service is still available!
Everyone welcoming, communicative and efficient
Quality of work was excellent, completed work as scheduled.
Michelle and her team were fantastic. Thanks for all updates and assistance!
Everyone was so nice and helpful. My car looks brand new!!!! I'm so happy. I can't remember the man's name that helped, But he was great and kept me posted daily via text message the progress of the repair. Hopefully I won't need your services again, but I will definitely refer family and friends. Thank again
The email updates was very informative.
Michelle was a fantastic representative who was very clear and informative regarding cost, timeline and completion. She also kept us informed throughout the entire process from the receipt of our vehicle, frequent updates and also possible upcoming issues. Very thankful for her professionalism, her attention to detail and "spot on" customer service. It is unfortunate that we have had to use ABRA so frequently, but when the unexpected happens I always drop off my car at ABRAs. Thank you so much! My Q56 looks amazing! -John
Michelle was amazing to work with. Her customer service and communication skills should be the par and used as a Best Practice for the organization. She is a huge asset to have on the team. Because of her, I will recommend your establishment to anyone that is in need of your type of services.
Joe gave me updates and the vehicle was ready in time.
Wonderful service and people..thank you Adam!
Excellent job qnd great customer service team. Thank you!
This was an excellent experience throughout the entirety of the repair process. I consistently received daily/weekly updates from Mary via email with photos and descriptions of work completed and work to be done, as well as regular phone calls from Michelle to update me on the progress and process of picking the vehicle up.
The level of professionalism and customer service that I received went a long way to put me at ease after crashing my new car.
Lastly, the finished product was spectacular. It looked like it had just rolled out of the factory. A's all around and 10/10 in every category.
Thank you all for your hard work.
I was treated with excellent customer service by Michelle each time I called with any question. My car was ready when she said it would be. She is an asset to your company. Also, Shelby was always so pleasant each time she answered calls to your company. Customer service is extremely important and your employees display that trait.
Joe is a real asset to your company
Completely hassle free from the minute I dropped my car off until the early completion day of me picking it up. They dealt with my rental car and let me endorse the check from the insurance company. Car looks great. Extremely happy. Thank you.
Vehicle Make : Mini Cooper
We had excellent service great bodywork. Thanks so much for bringing our baby to like new condition. Thanks again.
Lt Jarrett and Jenny
I just want to say that this was my 3rd car repaired by ABRA and I could NOT be more satisfied! I swear by this shop and recommend them to anyone I come across. I also want to say that Melanie East was went way beyond what I expected. She sent me updates with pictures regularly and was so reassuring that I knew everything was going to be perfect. It was!!!!! Thank you ABRA for always doing an exemplary job!!!!!!!!
Vehicle Make : Volkswagen
Michelle was great to work with. Thank you
Adam is very informative and personable
Followed up with updates and progress. Asked for questions and concerns throughout the process. Car looks great, exactly what is expected. Very professional and courteous.
everyone was great, kept us up to date all the way through to the end.
Excellent work and service. Thank you Michelle
The original estimate which was old was for 670 No one told me a new estimate so when I got my car it was almost double the original. It would not have been a problem if we were not working agsinst a max price with the insurance company
Good communication, very happy with the results. Wonderful, friendly employees.
They were great....great job and kept me informed all the way.
Wow ....great staff and great job on the car, over all I am impressed.
Abra provided daily updates on my car and was extremely friendly the whole step of the way. It was nice to be able to drop off the rental there and just pick up my car
Michele was great to work with!
Extremely satisfied. Michelle is the best!
Than you Michelle for getting me and in and done as efficiently as possible.
Everyone was helpful, friendly and professional. I didn't have to worry about anything and was kept advised about everything.
Staff was very professional and helpful , answered all my concerns about repairs and insurance issues. Was kept up to date with repair work daily via E- Mail . Would have no problem with using ABRA in future . Would recommend this company to anyone.
Very professional and informative.
Great. Michele is amazing.
I received excellant care and everyone involved was extremely professional and sensitive to my needs including Shelby, Mary and especially Joe. I will always bring my car to them and definitely recommend them to everyone.
Everyone was friendly and helpful.
Car pick at body shop is time saver
It's incredible how the Abra crew can perform a such awesome job.
Thank you so much guys. You are the best
The repair was done well and completed ahead of predicted schedule.
Abra exceeded my expectations. I knew what was going on with daily emails. Adam was very easy to work with and the break down of work done was very detailed and easy to understand.
The car looks great.
Melanie was great in keeping me posted and explaining every step.
I want to thank Adam and Mary for the great customer service. They kept me updated on a daily basis
I was blown away by the great service oriented experience with Abbra. From my first call, the reception I received once I walked in the door, to the personable estimator.
I went to a dealer where my call and visit seemed like an inconvenience. It is refreshing to have a positive service experience.
Abra did a very good job. I cannot even tell my
car was ever hit. I highly recommend this company.
Excellent job and you kept me advised about progress Thank you
Michele Guzm¡n was very helpful.
Awesome job and super nice staff!
What I would like to leave as a "job well done" in reference to abra body shop and it's team is that the customer service was fantastic . Kept me updated through email , text , and phone calls. Made sure I knew every step of the process that went into the maintenance of my vehicle. Michelle if spelled that way, located at the Cornellis shop off of 77. Was a very informative and helpful customer service. Made sure I understood every step they made towards repairing my vehicle. 9 out of 10 . Definitely will reference to others because of the job and help from ABRA employees in every section.
The Abra team contacted Enterprise and got me a rental while they took care of everything else making this experience easier, they were very nice and professional, Adam contacted me and gave me updates on my car daily, I really appreciate everything they did for me and my daughter
My car looks great thank you!
Great service. Quick and easy experience.
Great service, fast, professional. Nelson Bass
Michele was personable and professonal; I was updated promptly throughout the process, having all my questions answered completely and in a courteous manner. I highly recommend Michele and ABRA!
Appreciated the constant communication on progress and job got done ahead of initial schedule. Thank you!
Jason Pack did an amazing job fixing our plastic bumper. Michelle did a great job keeping us informed on the status of our vehicle. The location was clean and every staff member was friendly towards my kids. Thank you for a job well done!!
Great service and the turn around time was awesome
Staff was very knowledgeable and professional. Work was performed very well.
Job well done!very professional and responsive.
My repaired and painted hood has dings in it aka fish eyes.
Meanie and Staff were very professional, hospitable and detailed in their communications. Hence, my Customer Experience was Excellent! Also, repairs to my vehicle were flawless. I will definitely recommend ABRA to others in need of auto repair service!
Very good communication throughout the process - thank you.
The text messages and emails were killer...they totally set my mind at ease. .I can't say how much that set you apart on a service level.
How kept us informed and the work the team did was outstanding.
Melonie East made sure to keep us up to date on everything with our truck. She was very helpful with resolving every issue we had with our insurance company. It was a pleasure to work with herz
Great communication. Melanie called everyday with an update. That helped tremendously.
Vehicle Make : Mitsubishi
Michele was extremely helpful and professional the entire time.
My car was completed two days ahead of when promised. During the process I was notified by txt of daily progress. The whole experience and quality of service far exceeded my expectations. Highly recommend this establishment.
Great communication and fast service. Excellent work
The only problem I had was that I made an appointment because ABRA had availability. I wasn't happy that my car had been sitting for two days and had to be moved to another location on the third day because they were at capacity. I could have been driving my own car instead of paying for a rental until they were able to fix my car. After the car was transferred the representative I spoke with for updates was very nice and informative.
Great service, thank you.
Great professional service by all involved, especially Mary and Joe. We were very pleased.
Thanks for your support and professionlism.
From scheduling the appointment to getting the estimate, reserving and picking up the rental car, receiving regular updates, and finishing my car ahead of schedule, the process was flawless.
The experience from start to finish was absolutely stellar. Never once did I have to call on status of repairs. I was kept up to date on a daily basis and my car was repaired beautifully and quickly. I'm very particular about my card and Abra and service manager Melanie East showed me what first class service is. Very impressed and happy! Thank you!
Everyone was very helpful and kept mgs informed throughout the entire process. Wonderful customer service.
I was very pleased at the repair work done on my car and for the good communication.
Your company provided excellent customer service during my experience having my car repaired. Adam Jones provided me with daily emails updating me on the progress of the repairs and made some calls also. He did a fantastic job and I really appreciated the information that he provided to me. I would definitely recommend your services to my friends and family. Thanks again!
The repair was great. The technician was great - polite, kept me updated. But when I said I had to get stuff out of the rental trunk to put into my own car he didn't offer to help. It was heavy; required 2 trips. I was just surprised.
Satisfaction guaranteed!! I will refer anyone that's in need of a body shop, using my vehicle as proof. Thank you all!!
Vehicle Make : Volkswagen
I am highly impressed with ABRA.....I did not expect to have the awesome service and updates every morning from Adam, he kept me well informed and answered any questions I had about the repairs in a very timely manner (within minutes). I will most definatly recommend ABRA to all my family and friends. Thanks Adam for a Great Job on my vehicle!!!!
Cars looks great again many thanks yes job well done Robin M
Communication was incredible....I knew the status of my car at all times.
Great repairs and service.
Bumper was not completed to my satisfaction...paint overbleed was not resolvedand i asked at consultation for whatever needed to be done to repair bumper to get done..it was not finished.
Melanie was excellent kept me up to date through the whole process.
The staff was wonderful and very professional, I am elated at the work the did on my car.
Vehicle Make : Mini Cooper
Excellent customer service and autobody work
I appreciated the daily updates with pictures and taking the time to fix it to pristine condition.
Michelle Guzman was superb in her customer service throughout the whole process starting with the estimate, her patience and help while waiting on the insurance company and delivering on the completion in half the time that was estimated for completion. The technician, David Leslie, did a fabulous job fixing my vehicle also.
All employees were very polite and cooperative.
This was my third time using Abra for repairs. The beginning of the process was a bit rocky but communication improved and I'm very satisfied with Melanie and the completed work on my car.
I was completely satisfied with the work and was kept up to date with all the steps that wrer taken. The car was finished on time as promised.
Melanie and the team are awesome! They went above and beyond my expectations!
This is the first time I've ever received daily updates from any vehicle service or repair shop. Michelle was absolutely fantastic. She was thorough and prompt with very accurate time lines. I would most definitely take my vehicle back and recommend ABRA to others
Michael Bailey was very responsive and professional
Great service again completely satisfied
Great Job, I like how well they communicate with me.
Vehicle Make : Range Rover
Melanie was great about keeping me informed. Everyone was very courteous.
Made repair process extremely easy! Kind and courteous. Daily text/email updates much appreciated. Went above and beyond - would highly recommend.
Great job kept mme information.
Best body shop experience I have ever had. Michelle was superb in keeping me informed, and going over the car before and after, and in her honesty. She is a keeper. She deserves a raise!
Vehicle Make : Volkswagen
Very professional. Quick service and constant updates. Car looks great.
I loved the up-to-date text alerts.
My experience was exceptionally fantastic. Adam and Mary were absolutely wonderful....professional, detailed, thoughtful, and caring. Entire process was perfect and explained thoroughly. My Honda looks great (for an older model, almost looks brand new) job very, very well done....the inside was even vacummed!!
I will recommend ABRA to everyone!
Greatt experience. Joe was amazing, I didn't need the email updates because Joe stayed in touch at every step. Abra4life!
I had outstanding service!!!!
Very professional, excellent work and keeps u informed of status on repairs.
Michelle is great, car looks great, thank you!
Adam was very professional and kept me informed of every step.
Did a great job, car looks brand new. Adam was awesome, kept me informed.
I was very impressed on how they will keep you updated on the progress of your vehicle. Melanie was always extremely polite and helpful
Everyone at ABRA Auto Body Glass are very friendly and welcoming. The whole processes was quick and painless and they did an amazing job repairing my car.
Michelle was knowledgeable, professional and kept us well informed on the status of our repairs. We had a positive experience and we will be happy to recommend her and your organization to others, and also would use your services again.
Appreciate the way it was handled quickly, efficiently and professionally. The work looks great. Thank you again.
Everyone I came into contact with was very friendly. Michael Bailey deserves your highest ratings, He took extremely good care me and my needs. No one could have done more.
Adam and Michelle went above and beyond!
Customer Service was great and my consultant Adam Jones went above and beyond to make sure i was satisfied with my vehicle.
Vehicle Make : Volkswagen
Mike and Shelby provided excellent customer service in less than ideal situation with a difficult insurance company. It was hassle free for me, and I will recommend Arba to anyone who needs auto work.
To Michele G., I will bow at her feet for being the best in customer service I have met since I worked with her 4 years ago.
And Kim who gave me a ride home and picked me up. What a sweetheart!
Also the receptionist deserves stars in her crown for always being great to deal with..
And I have to go back to Michele. A superstar!
Good job. Very quick process. Very pleased all around
I really like how they cleaned and washed the jeep and the service was awesome
Service and timeliness was excellent. Very pleased with all aspects of the process.
Great with following up, excellent customer service.
Joe was amazing helper. He was in top of the repairs and stayed in contact all the time.
Melanie was very helpful & professional. Great updates after drop off. Happy the vehicle was ready in just a few days and the damaged area looks brand new.
Michelle was great. Very responsive.
The service Rep was courteous and professional. We we constantly kept abreast of the status of the repairs
I liked the updates that I got!
I'm happy with the repair work.
I liked the email updates
The staff was polite, informative, and timely. They kept me informed the whole process. It was very much appreciated. Great job. Car looks great!
Another great experience. Michelle did a fantastic job.
My car looks brand new!
Vehicle was returned incomplete.
However, an offer was made to accommodate me to complete the job, I still have to take time to come back for you to complete same.
I am very happy with abra auto body &glass job well done special thanks to Michel give me update during my car in the processing appreciate very much thanks.
I thought the car looked great. The paint looks like it is blended in with the old paint and looks really good. I am missing 2 clips on the bumper on the bottom. I am not sure if they are suppose to be there or not but besides that I had a great experience.
Excellent customer service
Service was excellent! Staff pleasant and easy to work with. Rental pick up and drop off couldnt have been easier. Car repair perfect! Highly recommend this business.
I am very satisfied with the service that I received. I really enjoyed having the Rental car company in the same building. I actually had my spouse fly from Orlando to assist me with the drop off and rental, but was pleasantly surprised. Not a problem because I enjoyed the visit from him . The process was effortless. From start to finish I didn't spend not even one hour. My car looked great. They did a fabulous job on the repair. And they washed and vacuumed the whole car. As a traveler I desperately needed it. Thanks to all who worked on my vehicle. If I'm ever in need of your services in this area I already know where to go.
Melanie and the entire staff were great through the entire process.
Very impressed with the quality of work. Timeframe it was completed and communication during the whole process.
Professional from the moment I called. Great job.
Communication and professionalism displayed by all staff members was exemplary. Melanie West did an amazing job handling this repair. She kept me updated daily with phone calls. Car looks great, good as new!
Job well done and Melanie is the best!
Joe was outstanding in keeping me informed of the progress...the finished product was exceptional
Mel was Great! She always kept me informed of the progress.
I will happily recommend your company to others for the best customer service I have come across in a long time. Everyone was very helpful & professional, and they certainly pout me at ease and made me feel much better about a car that needed extensive repair! They took away the stress factor, especially Melody, who called to keep in touch and let me know what was happening every step of the way! My car looks great, thank you all.
My representative, Michelle, was fabulous. She kept me well informed and was very kind! My car's remote keyless entry was broken when my car was returned to me. I know have to take more time to try to get an appointment at the dealership and hope that they have a courtesy car to drive so that I can get to work. Just extra steps that I should not have had to deal with.
Your team was very professional and knowledgeable. Carefully explained damages and how my car would be repaired. I am so pleased with the repairs. Appreciate all of them very much.
Looked brand new, very happy! It was nice for it to have been cleaned too. If there was one thing that could change, it'd be nice for them to put gas in my car. Had to fill the rental and then my own car. Not a big deal hahaha
Consistent updates were very helpful. Staff was friendly and knowledgeable about what to do and made process very easy.
My car looks brand new. The employees behind the scenes did a fantastic job. It was a pleasure working with Melanie. She kept me very informed and was friendly, respectful, and helpful throughout the entire process. The ladies at the front desk were also pleasant and helped make the experience what it was. I plan to return to this location with any further needs and would recommend their services to others
The Representative was professional and courteous. I received timely updates and my vehicle was ready when promised.
Great customer service and communication throughout
Adam was amazing!!! Thanks so much for keeping me posted and fixing my car!!
Excellent communication and service. Melanie was terrific.
Joe was very helpful. Mary was extremely helpful & nice.
I liked the daily updates and Joe was awesome!
Excellent service and quality at affordable price!
Everyone is friendly and keep you up to date. Thank you
Excelent customer setvice.
Kept me informed of the status of the repairs.
Thank you for all the updates with regard to my repair. Car looks great inside & out! However, I didn't realize until I got home, that my cargo mat was missing from my trunk. Will be calling Mon. 8/1 with regards to getting it.
Joe and his team took good care of us. Provided a reasonable estimate and got the work done quite quickly. Our car looks great!
THANK YOU FOR A JOB WELL DONE
I had a flawless experience at Abra Auto Body. They made everything so simple and kept me updated on my car's progress. Everyone was very wonderful and helpful.
The car looked great and was finished early.
Very professional job. Great team. Updates were useful aND timely.
The experience with Abra was exceptional...I started with one mess of a body shop...then Jason took over, moved me to Abra and it was smooth sailing.