Great experince the front end stafff walk me thru and explained every thing in detail. Just your text message was a little confusing with emails about the progress they did not match up different updates. But great experince would recommend to others
Great communication of services, repairs and updates.
Very happy with the experience. Customer service reps were a pleasure to speak with and answered all my questions. Joe was thorough, knowledgeable and a pleasure to work with.
I am missing a keychain to my key.
Our experience with your company was fantastic. Being in the service business myself, I could not think of one thing to add to your current customer service process, you hit all the bases and exceeded our expectations. Adam was a joy to work with and his daily updates were very reassuring.
While the repair job was good, service was slower than desired
I like the way you kept in touch while my car was there. And my car looks like new! Thank you
The entire team at ABRA was very professional, courteous and great to work with. Melanie went over and above and exceeded my expectations. She made a promise to take good care of my car which she did 110%. She consistently updated me on the status of my car and to my surprise, the work was completed **** day ahead of schedule. I'll be recommending ABRA to all my friends.You guys exihibited professionalism, integrity and pride in what you do. You provided me with the best service I've received so far from anywhere in 2017. Kudos to the entire ABRA team.
Always awesome service and results.
We appreciated the timely updates and the patient answering of our questions. Everything from start to finish was handled with professionalism. Thank you!
Vehicle Make : Volkswagen
Another excellent repair experience. Car looks like new and was finished ahead of schedule.
Melanie was great! Very thorough, accurate and friendly/personal.
The service ABRA provided us and the timely manner the work was excellent!!
Melanie from Abra in Cornelius is amazing! She is more than caring and has gone above and beyond to help me and satisfy me as a customer! She is great with getting back to you asap! I give her a 10 and the front desk women are wonderful!
Amazing service! Very thurough and kept me up to date! Great attitudes and very friendly. Willing to help in anyway possible!
Very professional and communication was great!
Awesome customer service.everone was very helpful.thanks
Very good customer service , thanks for everything
The repairs were done on time and to my satisfaction.
Excellent service. Appreciated the daily updates. Very friendly employees. I was very satisfied with the repairs. Thank you!
Great service! Professional and personable. Excellent communication and time updates! I will highly recommend ABRA!
Michelle provided extraordinary customer service! She kept in touch with me she provided details and provided extra touches to my car that brought it back to the condition it was in before the accident! She is truly an asset to your company!!!
You guys are the best thank u
Excellent communication along with fast and courteous service.
Repairs are beautiful - car was on time - I am very satisfied.
Vehicle Make : Volkswagen
Michelle at ABBRA was wonderful at keeping us updated throuout the repair process. She gave us detailed instructions upon picking the car up as far as what to expect, what to report and when to wash and buff the car for the first time.
Everyone was fantastic and very professional. The work was superb and completed in a very timely fashion. We were extremely happy with the work and the effort to ensure we were informed of costs, damage and repairs. We highly recommend ABRA.
Thank you for your constant contact in the status of my repairs. You made this a very easy process!
This was my third experience with your establishment. Each time I was impressed with your courteous and professional staff and service.
Also, I have been impressed with the quality of the repairs.
I recommend your shop to anyone in need.
Very comfortable environment and efficient repairmen.
All and all it was a good experirnce.
A special thanks for the ride to and from by Kim.
Very profess3 and courteous!
everyone I dealt with from the time I entered the LKN location through pickup of my vehicle was exceptionally friendly, professional, and answered all my questions. the repair work was great. there is no evidence the car was damaged. and I was certainly surprised that my vehicle had been cleaned inside and out. aweseom!!
Adam and everyone was very accommodating. They kept me informed of the status of the repair process and exceeded my expectations. My car looks good. I can not tell that my car was involved in a wreck and like the security that comes with the lifetime warranty.
Adam Jones did a super job with ensuring me that the vehicle would be like new he provided great customer service I would recommend a ABRA to anyone !
Finished quickly. The people that work there did a great job of keeping me updated. The job looks great. Thank you.
Awesome body shop! Everyone there are friendly and professional and puts us first!!! The job they did looks as if nothing ever happened and will recommend Wilburn to anyone who needs body repair! Michelle is the best and her compassion for us is second to none! Thank you for the repair!
True professionals in every sense of the word.
Great job. Kept us well informed. Michelle is good.
They did a Great Job! Treated me good. I highly recommend! ???? Thank you.
I thank you for your quick work!
I appreciated the updates on my phone/email and the responsiveness of the staff. It was a pleasant experience from the moment I dropped my car off. I've only had my car back for a day, but so far I'm very pleased with the quality of the work. Thank you!
Fantastic job and service! Special thanks to Joe and Mary - they make this company so extraordinary
Adam was very helpful and professional. Thank you!
Very professional service from beginning to the end!
Everyone was friendly and professional. Quick turn around on my repair
The job was well done. Adam is very helpful and very friendly. He was very knowledgable about the problem of my car. Your company is very best in the business. I will recommend this to my friends. Great job guys!
Great customer service. The car looks perfect, I was kept informed throughout the entire process and it was fixed very quickly.
I appreciate Joe and his team going above and beyond having our car completed at our requested time. Great customer service
I was satisfy with my repair except there was left a litte peck where the job was done I'm just scared it might start peeling off. That's my only concern
Great work and communication from the team.
You did a fantastic job on my 2015 mustang! The paint was matched absolutely perfect! The wheels and other damage was repaired better than I could have imagined! Adam Jones was exceptionally professional and kept me informed through out the entire repair process! I would personally like to thank the technicians who performed the repairs!
The entire staff was very friendly and helpful.
Adam was extremely helpful answering all of my questions and made sure I was kept in the loop.
Very satisfied with abra. Service was quick and everyone was very curtious.
The entire experience was great. It was an easy drop off process. Rental was was delivered to the shop so we did not have to make any other stops. We received text messages as to the progress of the repair. The repair was completed a a couple of days early. Car looks great and the repair was explained in detail. Great job!!
Michelle Guzman was lovely to work with!
Excellent service! Friendly and knowledgeable employees. I like the fact that I received numerous messages to keep me updated on the progress of my vehicle.
Thank you for the great job!
Melanie was extremely helpful and kept me updated throughout the process
Exceptional service and finished ahead of time ---
Thanks to all at ABRA, and especially to Michael Sita, for restoring my car to it's original, beautiful way of life.
Besides abra's excellent workmanship they are to be commended for their superb people skills. Recognizing and making customers sure that they were at the right place. Thank you padraic Foley
You did a fine job and got the car, almost, to pre accident condition. You have fine sheet metal workers that took a hard job and gave a strong effort. Your timing was quick. I wish you could actually send more pictures throughout the project to see progress. Left the normal text and e-mail updates though.
Michelle was fantastic and the work done was amazing. Our Expedition was brand new and it looks even better than when I drove it off the dealer lot!
The communication was fantastic. I appreciated the regular updates and the quick service. Each member of the team was helpful and courteous.
Very professional and responsive. The customer service is truly exceptional and I am more than happy with my vehicle and their servicies. I highly recommend Abbra to anyone needing vehicle repairs.
They left the light in. Battery completely drained. There's a stinky smell inside. The surfaces are covered with dirty water that dried. A couple of new scratches they claimed were there previous. Bad handling of the car at delivery
The entire experience was fantastic. Mary made everything so easy. Car looks fantastic.Will highly recommend Abra to anyone!
Thanks for the help,
They seemed to do a good job. I dropped my car off on a Tuesday morning and got it back that Thursday afternoon. Very good turn around.
Well done repair in a short time. Car looked brand new.
Adam and his team did an awesome job of making the experience as pain-free and pleasant as possible.
Adam was awesome. Stayed in continuous contact and got the repairs done very quickly. Great job!
Great service! Appreciated the constsnt updates!
Professional prompt service.!
I have been using Wilburn for over 20Y.
I believe you stand behind your work and take customer satisfaction seriously,
Vehicle Make : Volkswagen
Did a great job as always which is why I came back to ABRO. Her attention to keeping the customer informed as well as making sure the service is first class is a significant differentiator & I will keep coming back......hopefully I will not need to! :) Thanks again!
Vehicle Make : Volkswagen
I really enjoyed working with Michele Guzman. She set expectations up front, communicated with me regularly via phone and email, sent photos of the repairs, and made great eye contact. I loved that she talked to me instead of my husband. I have been in many situations with customer service professionals where they talk to my husband as if I'm not there even if I am the one they should be talking to. Michele is excellent. Repair quality and paint match on my car are excellent.
Friendly and professional!
Meeting and working with Michele exudes superior customer service, knowledgeable, and professional. She kept me informed and upto date with status of my vehicle including progress reports with photos. We had a great experience and would definitely refer you to friends and family. Thank you for the great work your employees put into our Traverse.
I am absolutely thrilled with the work that you guys did to my truck. It is brand new. An unfortunate incident happened and your staff was more then helpful from scheduling the appointment to bring it in to pick up I was informed, helped wonderfully, always informed at what step through the process with the e mails. I am absolutely grateful for Michelle she made the process so painless and easy for me. Also my truck was done days early then originally scheduled. At pickup my truck looked just as it did when we purchased it 3 months ago. Perfect in every way!! I will highly recommend Abra to anyone and should the need arise I will be a repeat customer.
Great service, great place. I would highly recommend.
Totally satisfied. My truck repair looks great. Thanks again.
. Kept well informed of repair process
. Open lines of communication both ways
. Car looked and performed as brand new
Thank you! The car looks good as new and I am happy to have it back.
Wonderful, efficient experience! I am. 100% satisfied.
I had good service from the beginning until picking up my car....the car was repaired a day ahead of time and Michelle did a great job sending me updates throughout the repair.
Adam was great! He informed me every day of the status of my vehicle. I've never had another autobody shop that kept me informed as your company.
I appreciate the service that I received.
The car looks great, and was done way ahead of schedule. Great job
Very satisfied with the daily up date of my truck. The craftsmanship Was on the mark. The staff was great to work with and finished my truck ahead of projected date. Thanks again.
Adam did a great job of coordinating the job. He gets a 10 from me
Michael Sipe was outstanding with the customer service he provided. The communications were second to none. ABRA far exceeded my expectations and the quality and warranty cannot be beat. Thank you all for a great experience.
You are very fortunate to have Joe on your team! The level of customer service
(especially in the auto business) provided by Abra is unmatched in my 20 years as a vehicle owner. I will highly recommend your company in the future!
Michelle thoroughly explained what needed to be done and how long she expected it to take. In addition to the emails I received she also communicated personally with periodic phone calls. Like most people who are involved in an automobile accident I was extremely upset. Michelle really helped my anxiety by providing such excellent customer service and I really appreciated being kept informed throughout the process. Kudos to Micelle!
My experience couldn't have been any better.
The service provided was excellent. Michelle and Mary kept me informed throughout the process. The car was ready as promised. Please give them my regards
Michelle was very helpful and extra accessible throughout the entire process! Very happy.
Vehicle Make : Volkswagen
Great wuality work provided by quality people. Melanie constantly kept me updated on what was going on with my car to keep me in the loop!
Everyone was friendly and very helpful!!! I appreciated everyone's friendly attitudes!!
They did excellent work in a good time and I like the job that was done and my car looks like new again
We are very pleased with the whole experience and have already passed on one referral. Nice job. Thank you.
Helpful when retrieving needed items left in the car being worked on
M Guzmann & ABRA Team, provided excellent process info, explained all steps, communicated w/ text , emails; pictures & handled all service experiences w/ kind thoughtfulness & professionalism.
Excellent job! I'm especially grateful to have the confidence that the job was done right. The car looks fabulous. Thanks so much for vacuuming....nice touch.
Michelle Guzman....thank-you for above and beyond with the details.
Abra Lake Norman you have a superior quality shop!
Wonderful service! Joe is great!
ABRA made my car repairs as easy and seamless as possible. Everyone was very friendly And helpful.
Everything was easy & great! Thanks!
The professionalism of the staff coupled with the meticulous work of the technicians has restored my faith in knowing excellent customer service is still available!
Everyone welcoming, communicative and efficient
Quality of work was excellent, completed work as scheduled.
Michelle and her team were fantastic. Thanks for all updates and assistance!
Everyone was so nice and helpful. My car looks brand new!!!! I'm so happy. I can't remember the man's name that helped, But he was great and kept me posted daily via text message the progress of the repair. Hopefully I won't need your services again, but I will definitely refer family and friends. Thank again
The email updates was very informative.
Michelle was a fantastic representative who was very clear and informative regarding cost, timeline and completion. She also kept us informed throughout the entire process from the receipt of our vehicle, frequent updates and also possible upcoming issues. Very thankful for her professionalism, her attention to detail and "spot on" customer service. It is unfortunate that we have had to use ABRA so frequently, but when the unexpected happens I always drop off my car at ABRAs. Thank you so much! My Q56 looks amazing! -John
Michelle was amazing to work with. Her customer service and communication skills should be the par and used as a Best Practice for the organization. She is a huge asset to have on the team. Because of her, I will recommend your establishment to anyone that is in need of your type of services.
Joe gave me updates and the vehicle was ready in time.
Wonderful service and people..thank you Adam!
Excellent job qnd great customer service team. Thank you!
This was an excellent experience throughout the entirety of the repair process. I consistently received daily/weekly updates from Mary via email with photos and descriptions of work completed and work to be done, as well as regular phone calls from Michelle to update me on the progress and process of picking the vehicle up.
The level of professionalism and customer service that I received went a long way to put me at ease after crashing my new car.
Lastly, the finished product was spectacular. It looked like it had just rolled out of the factory. A's all around and 10/10 in every category.
Thank you all for your hard work.
I was treated with excellent customer service by Michelle each time I called with any question. My car was ready when she said it would be. She is an asset to your company. Also, Shelby was always so pleasant each time she answered calls to your company. Customer service is extremely important and your employees display that trait.
Joe is a real asset to your company
Completely hassle free from the minute I dropped my car off until the early completion day of me picking it up. They dealt with my rental car and let me endorse the check from the insurance company. Car looks great. Extremely happy. Thank you.
Vehicle Make : Mini Cooper
We had excellent service great bodywork. Thanks so much for bringing our baby to like new condition. Thanks again.
Lt Jarrett and Jenny
I just want to say that this was my 3rd car repaired by ABRA and I could NOT be more satisfied! I swear by this shop and recommend them to anyone I come across. I also want to say that Melanie East was went way beyond what I expected. She sent me updates with pictures regularly and was so reassuring that I knew everything was going to be perfect. It was!!!!! Thank you ABRA for always doing an exemplary job!!!!!!!!
Vehicle Make : Volkswagen
Michelle was great to work with. Thank you
Adam is very informative and personable
Followed up with updates and progress. Asked for questions and concerns throughout the process. Car looks great, exactly what is expected. Very professional and courteous.
everyone was great, kept us up to date all the way through to the end.
Excellent work and service. Thank you Michelle
The original estimate which was old was for 670 No one told me a new estimate so when I got my car it was almost double the original. It would not have been a problem if we were not working agsinst a max price with the insurance company
Good communication, very happy with the results. Wonderful, friendly employees.
They were great....great job and kept me informed all the way.
Wow ....great staff and great job on the car, over all I am impressed.
Abra provided daily updates on my car and was extremely friendly the whole step of the way. It was nice to be able to drop off the rental there and just pick up my car
Michele was great to work with!
Extremely satisfied. Michelle is the best!
Than you Michelle for getting me and in and done as efficiently as possible.
Everyone was helpful, friendly and professional. I didn't have to worry about anything and was kept advised about everything.
Staff was very professional and helpful , answered all my concerns about repairs and insurance issues. Was kept up to date with repair work daily via E- Mail . Would have no problem with using ABRA in future . Would recommend this company to anyone.
Very professional and informative.
Great. Michele is amazing.
I received excellant care and everyone involved was extremely professional and sensitive to my needs including Shelby, Mary and especially Joe. I will always bring my car to them and definitely recommend them to everyone.
Everyone was friendly and helpful.
Car pick at body shop is time saver
It's incredible how the Abra crew can perform a such awesome job.
Thank you so much guys. You are the best
The repair was done well and completed ahead of predicted schedule.
Abra exceeded my expectations. I knew what was going on with daily emails. Adam was very easy to work with and the break down of work done was very detailed and easy to understand.
The car looks great.
Melanie was great in keeping me posted and explaining every step.
I want to thank Adam and Mary for the great customer service. They kept me updated on a daily basis
I was blown away by the great service oriented experience with Abbra. From my first call, the reception I received once I walked in the door, to the personable estimator.
I went to a dealer where my call and visit seemed like an inconvenience. It is refreshing to have a positive service experience.
Abra did a very good job. I cannot even tell my
car was ever hit. I highly recommend this company.
Excellent job and you kept me advised about progress Thank you
Michele Guzm¡n was very helpful.
Awesome job and super nice staff!
What I would like to leave as a "job well done" in reference to abra body shop and it's team is that the customer service was fantastic . Kept me updated through email , text , and phone calls. Made sure I knew every step of the process that went into the maintenance of my vehicle. Michelle if spelled that way, located at the Cornellis shop off of 77. Was a very informative and helpful customer service. Made sure I understood every step they made towards repairing my vehicle. 9 out of 10 . Definitely will reference to others because of the job and help from ABRA employees in every section.
The Abra team contacted Enterprise and got me a rental while they took care of everything else making this experience easier, they were very nice and professional, Adam contacted me and gave me updates on my car daily, I really appreciate everything they did for me and my daughter
My car looks great thank you!
Great service. Quick and easy experience.
Great service, fast, professional. Nelson Bass
Michele was personable and professonal; I was updated promptly throughout the process, having all my questions answered completely and in a courteous manner. I highly recommend Michele and ABRA!
Appreciated the constant communication on progress and job got done ahead of initial schedule. Thank you!
Jason Pack did an amazing job fixing our plastic bumper. Michelle did a great job keeping us informed on the status of our vehicle. The location was clean and every staff member was friendly towards my kids. Thank you for a job well done!!
Great service and the turn around time was awesome
Staff was very knowledgeable and professional. Work was performed very well.
Job well done!very professional and responsive.
My repaired and painted hood has dings in it aka fish eyes.
Meanie and Staff were very professional, hospitable and detailed in their communications. Hence, my Customer Experience was Excellent! Also, repairs to my vehicle were flawless. I will definitely recommend ABRA to others in need of auto repair service!
Very good communication throughout the process - thank you.
The text messages and emails were killer...they totally set my mind at ease. .I can't say how much that set you apart on a service level.
How kept us informed and the work the team did was outstanding.
Melonie East made sure to keep us up to date on everything with our truck. She was very helpful with resolving every issue we had with our insurance company. It was a pleasure to work with herz
Great communication. Melanie called everyday with an update. That helped tremendously.
Vehicle Make : Mitsubishi
Michele was extremely helpful and professional the entire time.
My car was completed two days ahead of when promised. During the process I was notified by txt of daily progress. The whole experience and quality of service far exceeded my expectations. Highly recommend this establishment.
Great communication and fast service. Excellent work
The only problem I had was that I made an appointment because ABRA had availability. I wasn't happy that my car had been sitting for two days and had to be moved to another location on the third day because they were at capacity. I could have been driving my own car instead of paying for a rental until they were able to fix my car. After the car was transferred the representative I spoke with for updates was very nice and informative.
Great service, thank you.