Great service, thank you.
Great professional service by all involved, especially Mary and Joe. We were very pleased.
Thanks for your support and professionlism.
From scheduling the appointment to getting the estimate, reserving and picking up the rental car, receiving regular updates, and finishing my car ahead of schedule, the process was flawless.
The experience from start to finish was absolutely stellar. Never once did I have to call on status of repairs. I was kept up to date on a daily basis and my car was repaired beautifully and quickly. I'm very particular about my card and Abra and service manager Melanie East showed me what first class service is. Very impressed and happy! Thank you!
Everyone was very helpful and kept mgs informed throughout the entire process. Wonderful customer service.
I was very pleased at the repair work done on my car and for the good communication.
Your company provided excellent customer service during my experience having my car repaired. Adam Jones provided me with daily emails updating me on the progress of the repairs and made some calls also. He did a fantastic job and I really appreciated the information that he provided to me. I would definitely recommend your services to my friends and family. Thanks again!
The repair was great. The technician was great - polite, kept me updated. But when I said I had to get stuff out of the rental trunk to put into my own car he didn't offer to help. It was heavy; required 2 trips. I was just surprised.
Satisfaction guaranteed!! I will refer anyone that's in need of a body shop, using my vehicle as proof. Thank you all!!
Vehicle Make : Volkswagen
I am highly impressed with ABRA.....I did not expect to have the awesome service and updates every morning from Adam, he kept me well informed and answered any questions I had about the repairs in a very timely manner (within minutes). I will most definatly recommend ABRA to all my family and friends. Thanks Adam for a Great Job on my vehicle!!!!
Cars looks great again many thanks yes job well done Robin M
Communication was incredible....I knew the status of my car at all times.
Great repairs and service.
Bumper was not completed to my satisfaction...paint overbleed was not resolvedand i asked at consultation for whatever needed to be done to repair bumper to get done..it was not finished.
Melanie was excellent kept me up to date through the whole process.
The staff was wonderful and very professional, I am elated at the work the did on my car.
Vehicle Make : Mini Cooper
Excellent customer service and autobody work
I appreciated the daily updates with pictures and taking the time to fix it to pristine condition.
Michelle Guzman was superb in her customer service throughout the whole process starting with the estimate, her patience and help while waiting on the insurance company and delivering on the completion in half the time that was estimated for completion. The technician, David Leslie, did a fabulous job fixing my vehicle also.
All employees were very polite and cooperative.
This was my third time using Abra for repairs. The beginning of the process was a bit rocky but communication improved and I'm very satisfied with Melanie and the completed work on my car.
I was completely satisfied with the work and was kept up to date with all the steps that wrer taken. The car was finished on time as promised.
Melanie and the team are awesome! They went above and beyond my expectations!
This is the first time I've ever received daily updates from any vehicle service or repair shop. Michelle was absolutely fantastic. She was thorough and prompt with very accurate time lines. I would most definitely take my vehicle back and recommend ABRA to others
Michael Bailey was very responsive and professional
Great service again completely satisfied
Great Job, I like how well they communicate with me.
Vehicle Make : Range Rover
Melanie was great about keeping me informed. Everyone was very courteous.
Made repair process extremely easy! Kind and courteous. Daily text/email updates much appreciated. Went above and beyond - would highly recommend.
Great job kept mme information.
Best body shop experience I have ever had. Michelle was superb in keeping me informed, and going over the car before and after, and in her honesty. She is a keeper. She deserves a raise!
Vehicle Make : Volkswagen
Very professional. Quick service and constant updates. Car looks great.
I loved the up-to-date text alerts.
My experience was exceptionally fantastic. Adam and Mary were absolutely wonderful....professional, detailed, thoughtful, and caring. Entire process was perfect and explained thoroughly. My Honda looks great (for an older model, almost looks brand new) job very, very well done....the inside was even vacummed!!
I will recommend ABRA to everyone!
Greatt experience. Joe was amazing, I didn't need the email updates because Joe stayed in touch at every step. Abra4life!
I had outstanding service!!!!
Very professional, excellent work and keeps u informed of status on repairs.
Michelle is great, car looks great, thank you!
Adam was very professional and kept me informed of every step.
Did a great job, car looks brand new. Adam was awesome, kept me informed.
I was very impressed on how they will keep you updated on the progress of your vehicle. Melanie was always extremely polite and helpful
Everyone at ABRA Auto Body Glass are very friendly and welcoming. The whole processes was quick and painless and they did an amazing job repairing my car.
Michelle was knowledgeable, professional and kept us well informed on the status of our repairs. We had a positive experience and we will be happy to recommend her and your organization to others, and also would use your services again.
Appreciate the way it was handled quickly, efficiently and professionally. The work looks great. Thank you again.
Everyone I came into contact with was very friendly. Michael Bailey deserves your highest ratings, He took extremely good care me and my needs. No one could have done more.
Adam and Michelle went above and beyond!
Customer Service was great and my consultant Adam Jones went above and beyond to make sure i was satisfied with my vehicle.
Vehicle Make : Volkswagen
Mike and Shelby provided excellent customer service in less than ideal situation with a difficult insurance company. It was hassle free for me, and I will recommend Arba to anyone who needs auto work.
To Michele G., I will bow at her feet for being the best in customer service I have met since I worked with her 4 years ago.
And Kim who gave me a ride home and picked me up. What a sweetheart!
Also the receptionist deserves stars in her crown for always being great to deal with..
And I have to go back to Michele. A superstar!
Good job. Very quick process. Very pleased all around
I really like how they cleaned and washed the jeep and the service was awesome
Service and timeliness was excellent. Very pleased with all aspects of the process.
Great with following up, excellent customer service.
Joe was amazing helper. He was in top of the repairs and stayed in contact all the time.
Melanie was very helpful & professional. Great updates after drop off. Happy the vehicle was ready in just a few days and the damaged area looks brand new.
Michelle was great. Very responsive.
The service Rep was courteous and professional. We we constantly kept abreast of the status of the repairs
I liked the updates that I got!
I'm happy with the repair work.
I liked the email updates
The staff was polite, informative, and timely. They kept me informed the whole process. It was very much appreciated. Great job. Car looks great!
Another great experience. Michelle did a fantastic job.
My car looks brand new!
Vehicle was returned incomplete.
However, an offer was made to accommodate me to complete the job, I still have to take time to come back for you to complete same.
I am very happy with abra auto body &glass job well done special thanks to Michel give me update during my car in the processing appreciate very much thanks.
I thought the car looked great. The paint looks like it is blended in with the old paint and looks really good. I am missing 2 clips on the bumper on the bottom. I am not sure if they are suppose to be there or not but besides that I had a great experience.
Excellent customer service
Service was excellent! Staff pleasant and easy to work with. Rental pick up and drop off couldnt have been easier. Car repair perfect! Highly recommend this business.
I am very satisfied with the service that I received. I really enjoyed having the Rental car company in the same building. I actually had my spouse fly from Orlando to assist me with the drop off and rental, but was pleasantly surprised. Not a problem because I enjoyed the visit from him . The process was effortless. From start to finish I didn't spend not even one hour. My car looked great. They did a fabulous job on the repair. And they washed and vacuumed the whole car. As a traveler I desperately needed it. Thanks to all who worked on my vehicle. If I'm ever in need of your services in this area I already know where to go.
Melanie and the entire staff were great through the entire process.
Very impressed with the quality of work. Timeframe it was completed and communication during the whole process.
Professional from the moment I called. Great job.
Communication and professionalism displayed by all staff members was exemplary. Melanie West did an amazing job handling this repair. She kept me updated daily with phone calls. Car looks great, good as new!
Job well done and Melanie is the best!
Joe was outstanding in keeping me informed of the progress...the finished product was exceptional
Mel was Great! She always kept me informed of the progress.
I will happily recommend your company to others for the best customer service I have come across in a long time. Everyone was very helpful & professional, and they certainly pout me at ease and made me feel much better about a car that needed extensive repair! They took away the stress factor, especially Melody, who called to keep in touch and let me know what was happening every step of the way! My car looks great, thank you all.
My representative, Michelle, was fabulous. She kept me well informed and was very kind! My car's remote keyless entry was broken when my car was returned to me. I know have to take more time to try to get an appointment at the dealership and hope that they have a courtesy car to drive so that I can get to work. Just extra steps that I should not have had to deal with.
Your team was very professional and knowledgeable. Carefully explained damages and how my car would be repaired. I am so pleased with the repairs. Appreciate all of them very much.
Looked brand new, very happy! It was nice for it to have been cleaned too. If there was one thing that could change, it'd be nice for them to put gas in my car. Had to fill the rental and then my own car. Not a big deal hahaha
Consistent updates were very helpful. Staff was friendly and knowledgeable about what to do and made process very easy.
My car looks brand new. The employees behind the scenes did a fantastic job. It was a pleasure working with Melanie. She kept me very informed and was friendly, respectful, and helpful throughout the entire process. The ladies at the front desk were also pleasant and helped make the experience what it was. I plan to return to this location with any further needs and would recommend their services to others
The Representative was professional and courteous. I received timely updates and my vehicle was ready when promised.
Great customer service and communication throughout
Adam was amazing!!! Thanks so much for keeping me posted and fixing my car!!
Excellent communication and service. Melanie was terrific.
Joe was very helpful. Mary was extremely helpful & nice.
I liked the daily updates and Joe was awesome!
Excellent service and quality at affordable price!
Everyone is friendly and keep you up to date. Thank you
Excelent customer setvice.
Kept me informed of the status of the repairs.
Thank you for all the updates with regard to my repair. Car looks great inside & out! However, I didn't realize until I got home, that my cargo mat was missing from my trunk. Will be calling Mon. 8/1 with regards to getting it.
Joe and his team took good care of us. Provided a reasonable estimate and got the work done quite quickly. Our car looks great!
THANK YOU FOR A JOB WELL DONE
I had a flawless experience at Abra Auto Body. They made everything so simple and kept me updated on my car's progress. Everyone was very wonderful and helpful.
The car looked great and was finished early.
Very professional job. Great team. Updates were useful aND timely.
The experience with Abra was exceptional...I started with one mess of a body shop...then Jason took over, moved me to Abra and it was smooth sailing.
Work was completed in a professional and timely manner. I will definitely use your services again.
Excellent job done super fast. Thank you!
Everyone was nice and informative. Always kept us updated. Jerald was super nice. Great experience. Thank you.
They are very efficient and call me before they start the job. Adam quoted me at $300 and the final bill was 299. Awesome! They were fast and effective. They are knowledgeable about my car which is a very complicated car 2005 crossfire so I appreciate that!!! Mary at the desk is awesome!!! I have been coming here for many years and will continue to do so!
The absolute best my second car and you can't ask for more!!!!
I have used your fine services before and as before you have exceeded my expectations once again . Your work is perfect, you made my van look like new! I would not consider using any other shop but yours going forward, and I recommend you folks every chance I get. Adam Jones is fanatastic to work with , his follow up is incredible!!! Keep up the great work !!!
Excellent customer service .. Very satisfied .
We have used ABRA in Cornelius for several repairs. They always deliver a first class excellent repair and things are always done right. They also do a great job of communicating progress reports while they have the car. I will not take my car anywhere else for body and paint repair.
Service was great!! Michele was very nice and helpful with any questions I had. My car looks great and pleased with everyone that I dealt with there.
The service was excellent. The staff was professional and courteous.
I have used this shop twice now and both times received exceptional service.
Joe Holestine customer service mgr. kept us informed on the process from start
to finish. He did a great job!!!
It was nice to have my car back when I got it back my car was vacuumed and the damages were fixed nicely like brand new car..Thanks ABRA
I had a fantastic experience from start to finish. Michelle did a
great job of keeping me informed throughout the process. Terrific service and the repairs look perfect. Thanks you!
excellent communication through the whole process, really fast on repairing truck and good quality workmanship.
This was the most hassle free automotive repair I've ever had! Adam did an awesome job, from the first time I brought the car in to show the damage , until the time I picked my car up. He told me exactly what needed to be done, how they would fix it, and approximately how long it would take to get it completed. They even completed it a day or so earlier than I anticipated! Enterprise was so convenient by being in the same location. Alex at Enterprise made it so easy when I dropped my car off and obtained my rental. The daily updates from Adam Jones , Customer Service Manager , put my mind at ease as to how the repair was going. It's very stressful when someone hits your vehicle and you have to have repairs, especially when it's not your fault. ABRA made this completely stress free for me and I can't thank them enough for doing so. Will definitely refer anyone I know for auto repairs to ABRA.
Thanks, repair look great, and finished ahead of your projection. Pleased with all the updates you sent along the way. Thanks again, Tom
Took longer than we expected but it seems worth the wait.
Mary and Adam at Cornelius store were very helpful. Appreciate their good service. cgray
You guys are so professional, courteous and skilled.....can't remember when my car was repaired so efficiently and in a reasonable time frame. Your email feedback is awesome with pictures showing t h e repair process. The girls at the counter are pros who make you feel at ease and t h e rental car association with Enterprise was most appreciated. Adam Jones is a class act- personal and professional. ...what can we say...a most pleasant experience for us.
Debbie and Steve
Everything was extremely organized and the service was outstanding! So far we are totally satisfied.
Have only driven the car home from the body shop, so can't justify a comment.
They did a high quality job, in the time they specified. I will recommend to all my family and friends.
Superior work, great warranty, very polite and friendly personnel. This is twice in 6 months that we have used ABRA and it is exactly the same service. Great business.
The car was very clean and looked new when we picked it up. Thank you so much. Job well done. We will definitely spread the word.
They were supposed to touch up my mirror and did not, im taking it back for them to do.
Vehicle Make : Volkswagen
Seriously.. Great experience! Melanie was awesome in how she handled me! I can be a little high maintenance:)
My car looks great and I loved how clean it was at pick up! Thank you!
Outstanding experience with your company, would absolutely recommend you to others and would use your services again. Top-notch staff, very professional. Work was done prior to estimated time of completion, could not be more pleased.
Everyone involved did a great job. I appreciated the text updates.
Vehicle Make : Mitsubishi
Thank you so much for fixing my car! It looks great!!
Vehicle Make : Volkswagen
Loved being kept in the loop with text updates. Great communication and EVERYONE I dealt with was very professional, friendly, and helpful. Fast quality repair and fantastic customer service.
I appreciate the daily updates and warm personality of all of the staff I encountered
Continue to keep customers updated on the repair of there car. Great job.
Vehicle Make : Volkswagen
The car came back in perfect condition. I was informed each day of its progress while in the shop. I could not be more pleased with the timely completion of the task at hand. Bravo ABRA.
Excellent job blending the paint.
A call the morning that you are supposed to pick up your vehicle, confirming the best time would be helpful.
The staff there has always been efficient and timely. Great job!
Your staff was very helpful, knowledgeable and polite. Loved working with them. Repair job was wonderful. Thank you.
Joe was the best . He kept me informed on the process great job. I would recommend this company to anyone . Thank you
Kudos to joe holstine. Kept me posted every step of the way.
Excellent service, great job.
Also many thanks to the ladies at the desk, a great asset to your business.
It was done in a timely fashion and I was informed of the status of my car as it moved along.
Melanie has handled a couple of claims for me. She is very professional and always informative. Hopefully I won't need you again but when I do I will be back. Thanks for a great job.
Very professional from start to finish. I appreciated the daily email updates. Thanks...I would definitely recommend you.
Knowlegible, courteous staff, flexible with repair recommendations. Reasonable costs. Work well done and ready for pick-up before promised release time. Thank you!
Wonderful and professional customer service! The staff and my contact person, Michelle G. We're incredibly friendly, and kept me completely informed. The entire process, from setting up the appraisal to returning the rental after the repair, seemed simple and streamlined. The staff at Wilburn Auto operate Like a well oiled machine! My car was even ready early, and had been washed and vacuumed, and the interior wiped down. No headaches, just awesome. I would recommend this company to anyone.
Vehicle Make : Volkswagen
A total professional experience from the rental to the check out- It was awesome that Abra saved the insured a lot of money by finding after/ market panel, etc.I have informed so many people about your excellent service - Thank you and special thanks to Michele Guzman for her personal touch-what a pro! Sincerely, Jim Lawton
My experience was nothing short of exceptional. There was great communication from the start to the end.
In particular the staff was warm, pleasant and curtious.
This was truly a wonderful experience
Just so you know I'm very hard to please
Job was completed fast and work was excellent. Far exceeded my expectations.
My car was fixed and returned to me quickly. Was not expecting it to be ready so fast.
Service was great. Michelle was always on top of everything.
I am always impressed and delighted by the high level of service and professionalism provided by the team. Great job, thanks to everyone for their help!
Dissatisfied with mismatched finish on upper and lower honeycomb grills. Told at delivery today I would need to contact insurance company and that we couldn't take care of making the call right then and there at the ahop.
Michelle Guzman was professional as always. She kept updated on the progress of my vehicle, and delivered when promised.
excellent service and work
I was helped quickly to get my BMW fixed--helped with a rental car and the work was done quickly and my suv looks great! Thank you!
We appreciated the friendly and respectful way we were treated during the repair process. Everyone was very nice to us, and the work looks great.
This is the second time I have used your company after being rear ended and the first time I sent the car back 3 time for them to get it right and this time there was a ripple plain as day on the truck lid right in the middle that no one notice. She took it around back did something to it with a drill sander of some sort which made it look worse, she said there must have been a dent, insinuating it was not from this accident so I asked her if it would be a cost in addition to the covered repair she could not say but seemed as to fish to see if maybe I would pay out of pocket in addition to the 6k the paper work listed, regardless they painted the lid and did not notice the flaw that I notice immediately and I don't paint cars for a living and because they did not notice this I guess they could not let me know in advance to pick up the car? She asked me if I wanted them to keep it and I choose to except it as is, that is because it is not worth the trouble I went through the first time which I felt the blame was on the person I dealt with during my first visit but it may be a business culture issue. I hope not to get into another accident but if I do I will not use you company and please do not contact me in regards to these comments put you efforts solving customers issues that might return.
Friendly and courteous service. Communication was excellent.
Thanks for cleaning my headlights!
I had a wonderful experience and was very, very, very happy with the service and time needed to repair my car.
Within a couple of months, my car was in the shop 2x for front-end repairs. Came out both times looking like new (only had 10,000 miles the first time and 20,000 the second time). One electronic gaget was not working after the first repair and I took it back and they happily found the disconnect and corrected the problem. Everyone on staff was extremely accommodating and informative. I felt 100% confident in their work the second time around with no question where the car was going to be repaired. Excellent paint job! All 10's from me!
Michelle was professional, thorough, and friendly. She kept me fully informed throughout my complete repair process and got my car back to me ahead of schedule which was definitely a plus for my teenage driver. Thank you!
Adam did an absolutely amazing job both on my vehicle and keeping me informed of its progress. I will be using you guys for everything in the future because of him.
I am very pleased with the work that was done but most of all the assistant Angie who kept me updated Along the way! It is nice to have someone who is knowledgable about the work being done along with being able to answer questions about the paper work involved!
Everyone was very nice and explained everything very clearly . Service was great, car looks brand new!
It was an amazing and painless experience. I am very impressed by the service and the expedience. Thank you very much.
Did a great job and everything went well
Great communication regarding progress with emails.
Your staff was awesome to work with. I received daily updates & emails on the status of my van. I will highly recommend this shop to others for any future needs! Job Well Done!
Dealing with car repairs from a car accident is very time consuming and frustrating. Thank God for the Abra staff and the systems they have in place that make a challenging situation painless and easy. The Customer Service representative / Project Manager was a pleasure to work with!
Repairs look great! Michelle did a great job of communicating and keeping us in the loop !!
Car was like new when I picked it up. Loved the daily updates throughout the process and quick responses from Adam whenever I had a question. Would definitely recommend this place!
Very professional from start to finish - happy with results????
I appreciate the communication. Looking for the best replacement part and cleaning/detailing. Reattaching deer whistles was nice too! Thank you
Professional and very courteous! Everyone I interacted with was a pleasure. I would definitely use their services again.
Everyone at ABRA is so caring and understanding . They give the best customer service I have and will continue to refer more customers to them
I was in an accident with my Jeep some one hit the rear of my vehicle when I got it back from ABRA it looks brand new . The entire ABRA team is a god send
I was kept updated on the status of my vehicle throughout the process of getting my repairs made. I was very satisfied with the level of customer service I received.
Outstanding service from Ron Burns! Having him as my service manager made the tragedy of my accident tolerable. I will recommend him and this location for any and all car repairs. From beginning. until today when I picked up may vehicle , the keeping in touch and updating were stellar. I now have my car and it appears to have been well repaired.
Vehicle Make : Volkswagen
Excellent service and communication
They were fantastic. Couldn't ask for more
Michelle Guzman communicated often & thoroughly throughout the repair process & pushed to get the job done ASAP.
ABRA did a superb job repairing our daughter's car -- it looks brand new! The team, beginning with Michelle Guzman, the team lead, and Shelby, the receptionist, through the technicians and even the nice folks who transported me to and from the auto body shop were completely professional, competent, and courteous. They got the job done ahead of schedule, kept us apprised of the progress on the repair, sent us pictures of the work, communicated punctually with our insurance provider, and even cleaned the car inside and out before surrendering our vehicle back to us. Outstanding work! I would recommend ABRA to anyone!
So far it's been a good experience, I will provide more feedback as the paint job ages a bit.You have a good cohesive staff in Lake Norman, NC
My car was not fixed exactly the way I wanted and they didn't complete there job and my parts are missing I regretted to go there
I was completely satisfied with all the repairs and the courteous manner in which everything was handled. The customer service attention was beyond any expectations I had. Superb is all I can say. MeLanie was outstanding. In this day and time when customer service seems to have fallen by the wayside, it is refreshing to deal with a company that places the importance on customer service.
Adam was great to work with at Wilburns. They did a great job!