I was satisfied with the work as always. There is one issue that I will need to speak to someone about besides the tail light which you already know about. The hood is not centered unfortunately.
Super impressed that the damaged parts were repaired and repainted in a single day. I was expecting days, if not weeks. Thoroughly impressed.
Isabel took great care of me from beginning to end. She was extremely courteous and efficient. Hopefully I'll NEVER need collusion repair again, but I Will recommend to anyone that may.
Everything was simple, easy and fast. Conmunication was excellent and service was friendly.
So professional and very timely!! Amazing quality of work.
Great job - super fast. Car looks like new.
Mark was especially helpful, professional and friendly. The front desk gals were great too!
The staff was awesome. My vehicle looked brand new.
Shelley did such a good job staying in contact with me. I would gladly recommend her to anyone who uses your services.
All service was done professionally and with ease and a reasonable rate. They even washed my car!
Unbelievable timing to get my car fixed....dropped off and all done in one day!!! The representative was incredibly helpful and deserves a raise!! I think her name was Isabelle.
I was very impressed with how quick the job was done and how little was required of me
Every effort was made to make the experience easy for me. The girls at the front desk actually smiled and explained the total procedure to me making it simple to understand. The gentleman who first greeted me and offered transportation if needed. Shelley handled the repair process and she called me periodically with what was going on. My car looks beautiful and they handled a small problem which I didn't even mention to them. I wish all customer-service businesses worked as pleasantly and like a team as the folks did with me.
Great job and super customer service.
Yes, felt that everyone tried their best to make sure that I was satisfied.
Absolutely amazing service. Isabelle and Benjamin were fast efficient
Njamin were fast and efficient. Isabelle com
Municted each step of the process . Truly an
Experience other businesses could learn from.
I felt like I was a VIP!
Thorough job. Great communication. Respectful and knowledgeable staff.
Keeping me advised about the progress of the repairs to my car.
I was impressed with the level of knowledge and customer service Shawn Lockamy provided from the time I dropped off my car to when I picked up my car.
They did a very great job I would recommend them to all my friends. And the young ladies that work there a great customer service was great ????
Everyone was pleasant and professional. The work was done to my satisfaction. They were quick and thorough and escorted me to my car to make sure I was happy. Thank you again.
They did an awesome job and I would definitely recommend them to anyone needing repairs.
Mark made the process completely stress frer, he called with daily updates which I reAlly appreciated.the damaged car looks new again. Thank you guys.
Iverall great experience, really wants whats best for the customer. My car was in and out.
It was a long process but thanks to Shelly for keeping me informed
Everyone was very professional and nice. They kept me updated through out the day on my repair. I was in total shock when my repair was completed in just one day. I have never had **** quick service from a body shop before. My car looks great.
Mark kept us updated throughout repair. Nicely done.
For a first time customer, I was impressed with the service that was provided. I was updated daily throughout the process
All the staff made my experience very smooth and quick. I was very pleased with the service and my car looked brand new. I was very satisfied.
Service, turn-around time, and updates were top-notch.
Fantastic!! Shawn Lockamy went to 100% in accommodating me to complete the work on my car so that I could get it the same day as my husband was having sorcery the next morning. He was a great representative for your company! Thanks again for a great job!
I will definitely trust Abra again if the need should arise.
Every thing looked good except car trunk was not cleaned properly
Glass pieces were there all over I felt it is unsafe and dangerous.
Otherwise all is well for further feedback on work I might need to drive car
A week or two.
They were amazing! Always keeping me updated with text or calls. They also explained everything that was fixed so there was no surprises
Very satisfied also the staff was very friendly and knowledgeable
I am very pleased with ABRA. My car look beautiful. I would like to say thanks.
Quickest turnaround I've ever had on a car repair! Thank you!!
This was the nicest experience I could have imagined. From the office staff to the repair department and the transfer of cars was impeccable customer service. My car turned out beautifully and was detailed from inside out. I hope you treat your employees well because they deserve it. I will recommend your company to everyone. Thank you for making what started out an upsetting situation for me a very pleasant experience. Thank you all
Vehicle Make : Volkswagen
It was a very smooth process and I was kept informed through the whole process.
Shelly and Erin are excellent and an asset to your organization
Vehicle Make : Mitsubishi
Yes everyone you are so wonderful a my husband and I would like to thank you guys for everything
My wheels are still not aligned after the repair! I had specifically requested that my wheels be realigned and it was not;(
Kept me post the whole time
My expectations were high! -and I got above and beyond satisfaction
Great Job! You will be highly recommend!
Shelly took car of me and kept me informed throughout the process. She was great.
Abra Auto Body & Glass not only done a outstanding job they exceeded my expectations of any auto body repair shop that I had previously used. The service from start to finish and the daily updatewas nothing less than 1st class. Abra staff and management your the BEST !
Marc was the best from start to finish. Great customer service and was very knowledgeable. I will use you again. ????
I was extremely pleased with the efficient and professional manner everyone displayed.
The Woman who assisted me with my repair was great! Communication was excellent. Great job
Communication was great. Service a s work was great as well
Great job, great customer service. Keep your timely, flexible Thank to isabel, Ben and staffs at the front desk, and to those who complete the job at the shop.I liked and impressed your friendly service.
Excellent paint match, good fit with seams. Overall excellent. Please remember to note small piece of trash under clear coat along edge of hatch. Thanks for getting this fine so quickly and doing a great job!
Excellent Job!!Isabella you're amazing!!!!
Really liked getting an update almost every day.
Everyone I talked with was friendly and helpful. I first talked to a lady at the Uptown office and she sent me to the independence Margaret Wallace location so I could have my car serviced more quickly.
Great job and customer service!
They did a great job! Will refer their business! Very professional!
Shelly kept me updated throughout the process. She was great.
Great Job Excellent customer service and communication
Excellent job and so quickly done! I appreciate the work of your whole team that made this happen.
You guys were super efficient and appreciated all of the communication!
Lots of feedback. Great customer service.
The staff was always in contact with me anytime something changed regarding my car. They even went toe-to-toe with the insurance company to try and get me the best work for my car. Yes it took a while for everything to get sorted out but that's the expectation to have when your car has been in a collision. Mark Dombrowski was so nice, informative, and well-informed any time I reached out to him. I couldn't have asked for a better ABRA representative! He does that company a credit!
Everybody was very friendly. Daeli took good care of us as if we were family. Really appreciate the great job you did on the 2010 Toyota Prius.
Quick service and good communication with updates on the status of my vehicle.
Your staff and team are top notch. Great job and great service
Car feels and looks great! Very pleasant people to work with, thank you!
Extremely satisfied with the service and professionalism of the staff. Will definitely refer others!
Shelly was fantastic to work with! She kept me completely updated throughout the entire process. She was friendly and very pleasant to talk to. I will definitely recommend Abra and tell people to ask for Shelly. My car looks better than new.
They keep me updated and that give me confidence in the team.
A big thank you to Kirk from the University shop and Sean and Isabelle from the Independence shop. Hie customer service skills are a perfect ten!
Everyone was very professional and polite. The adjuster who handled my cliam did a excellent job with explaining the damage to my vehicle. He was very professional in explaining excaly what damage was done to my vehicle. I was very comfortable with his communication and his thoughtfulness and genuine concern he displayed. He was excellent with his job duties. The staff at the service desk was excellent with there service.
The car looked beautifully done and the service was professional.
Thanks for the daily updates. Also thanks for working with the insurance company for the additional repairs and car rental.
Fast, efficient, very pleased with the whole experience and my car looks brand new! I'll highly recommend your repair shop! My representative was there from start to finish and really made me feel important!
Vehicle Make : Volkswagen
I chose Abra Auto Body & Glass because my experience with their service and quality of their work. I would use them again and I would refer them to a friend. Thanks Rick for all of the updates
A repair man broke the splitter then gave it back to me!!!
Isabel did a great job and was very personable - thank you!
Process was quick and seamless. I'm so busy during this season and I barely noticed that I had to go through the body shop process. This shop is a benchmark for customer service and satisfaction. Ben and Isabel were so helpful and kept me up to date.
I've never had a better experience having my car repaired. The amount of time it took for the repair and the detail were excellent!
Customer service was great from everyone that I've spoken to. Huge kudos to Shelly Learmont! Thank you!!
Phenomenal service and speed. Thank ypu
Pleased with work but disappointed it took so much longer than first told.
Abra more than met my expectations. They were even a day early finishing my car's repairs!
The team was excellent in repairing my car and it was done in record time
Was kept posted as to progress along the way..
Everyone went above and beyond to make us happy.
I can honestly say it was a great experience! My advisor Ricky was awesome! He kept me updated from beginning to the end! Thanks a lot!
Mark was very nice and kept me updated evwry day day a pleasure to work with
I was kept updated of the process and progress by your
Team, Rick was very helpful .
I have yet to pick up the vehicle but I'm sure it looks great
Thank you .
Kept me up to date everyday with my status and i really like that
Great, efficient job with my car. Daele kept me well informed and a joy to work with. Thank you. Hope I don't need collision repairs again but if I do will certainly call.
Excellent service and communication.
Shaun was great. His attention to detail surpassed my own which gave me a comfort that every repair to my Infinity was was done to a high degree of quality. Thanks Shaun!
Job well done, even did an extra touch up on a place on our honda that had been there before this accident. Thanks again! Have a Happy Thanksgiving!
Amazing, quick and efficient.
Great experience working with abra
All has been good so far.
Seamless, worry process -- couldn't ask for more
This is the 3rd time I'm using your services and like the other two times this experience is nothing short of FERFECT!
Rate ****-10 (10 best **** poor)
Quality of work - 11
Realibility - 11
Craftsmanship - 11
Communication - 11
Professionalism - 11
Service - 11
I will recommend you to others,
Thank you for the great experience.
Everything and everyone was great!
Everyone was pleasant to deal with and when I had questions were able to explain the answers clearly.
Very organized. Excellent work. All staff had great attitudes! Thank you!
Shelly was extremely friendly and professional! She kept me updated daily on the progress of my vehicle. Because of her superior customer service, I would definitely use ABRA in thefuture!
Great team, excellent service and fast turn around.
I was kept informed by the text messages and calls concerninv the progress on my truck. It was much appreciated
Great job and communication. Mark was wonderful and detail oriented. Erin at the front desk was a great representation for the company. Car looks great.
My car looked brand new, y'all did an amazing job!
Shelly did a wonderful keeping me abreast of my repairs. Thx
Fantastic work, quick speed give those guys and girls a pizza party !!!
All I can say is thanks, and you all are Awesome!
Excellent service from Abra and Scottt. I was very pleased with the work done on my truck!
Great job, quick service and great customer service
Thank you for such a fantastic job on repairing my car! It looks like new, and rides like it did when new!!
Scott McSwain at your Abra-E. Independence Blvd, Charlotte, NC store did a tremendous job on my car. He kept me informed daily on the status of my car and even went and picked up a part for my car that the dealer said would be four days to pick up. I will def recommend Abra to others.
everyone was kind and we where keept informed. Also the work done on the car was outstanding.
The work done to my car was inadequate and had to be re-completed and the customer service was not professional nor was the issue properly resolved.
Thank you Scott for everything. You were awesome!!!
Thankful for the great service provided at Abra! Mark B did a fantastic job handling my car and repairing.
Very pleased with friendliness and efficiency of service.
My radio doesn't work anymore nor my air or heat
Such a good experience---I had no idea that I would receive such wonderful service!
The repair job looked great! Thank you very much! Everyone was great! I appreciate it! Also the car was cleaner than I left it! Thanks! God bless you all!
Please pass on my appreciation to your service rep Isabel. She went above and beyond of her normal assignment to earn this high remark. I will recommend her to be the employee of the year for ABRA.
quick intake, courteous service, fast completion, car was return clean. Thank you.
Very impressed with the professionalism and quality of work done by the ABRA and Geico team.I have never experience such efficient and friendly service.
Scott did a great job communicating the process and setting expectations. So far the car looks good. I appreciated the wash and clean before delivery.
What could've been a traumatic time was made much better by the helpful front desk and Sean at Abra. Thanks for my making car repair process smooth and painless.
The service was fantastic, professional, and friendly. My car looks as good as new. Indeed, a job well done.
This was one of the best experiencesolution,despite the cause, I have had. Cheyenne kept me informed regularly and there was never a time when I wasn't comfortable. As a woman of "a certain age " that was important
Everyone was informative, thoughtful and very friendly. I aas5 very2 satisfied with the service supplies. Thanks
Great service and very impressed with the speediest of service. Beautiful work.
Vehicle Make : Volkswagen
Shelly was very helpful with keeping me updated on the status of my car during repair. Inga was also helpful in answering my questions
Very professional and gets the job done.
Best service I have ever had. From getting my estimate to picking up my car. Staff is very friendly and helpful. I will bring any future repair needs to this location.
Thank you very much
The communication as well as the customer service was phenomenal
Everyone was courteous and very helpful
Thank you for keeping me informed! Totally new & very pleasant experience.
Great job, quick turn around, very professional and friendly
Cheyenne did an excellent job. She kept me informed, did exactly what I asked for , and my car looks amazing
Daeli was awesome throughout the entire process with keeping me well informed and I absolutely love the results. Thanks Abra Auto Body Shop!
Andrew with Geico is the absolute best person I've ever worked with in an insurance claim. He deserves a raise
Vehicle Make : Volkswagen
My adjuster and repairmen we exceptional but I feel more repairs should have been done to my vehicle. The radiator did not leak before the accident and the check engine light was not on before the accident. These should have been repaired
Excellent customer service, daily update calls!
Very caring and time suffient great THANKS
They where awesome! Super friendly and kept me up to date too !!!! **** millions stars !
Vehicle Make : Volkswagen
Everything was good
Great work and very happy
Everyone was very attentive, communicated well and cared about doing a good job on the repair.
Shiann was so helpful and called me everyday with an update. She was very professional. Thank you Shiann for all your help with my 2008 infinite coupe. You are the best.
Vehicle Make : Mitsubishi
I saw some things on my car that was not fix
Vehicle Make : Volkswagen
Great job! Fast and looks like new
I really appreciated the communication/updates on my vehicle's progress. It made me feel informed and more comfortable about the whole process and I felt involved every step of the way. Everyone was very friendly from the ladies at the front desk, to Scott and **** in service dept. My car looks great, got it back in a timely manner, and I would definitely send friends and family here for services for their vehicles as well!
Everyone was friendly, explained the process thoroughly and didn't complain even though I picked up my car right at 6 p.m.
Thank you for the fantastic work on my BMW X1. No one wants to be in a car accident, but the fantastic team at ABRA made the repair process easy. I am completely satisfied with the service I received and would certainly recommend ABRA to friends and family.
Paint on edge of door off
One headlight doesn't work
Vehicle Make : Volkswagen
Very good job keeping me updated on the status of my car repair.
Shelly was great and kept me abreast in the status of my repairs. Would refer for sure!
Love the customer service, but you guys slipped on the alignment. After you guys called me to come and pick up my car we learned that that alignment hadn't been done but it was pointed out in the initial appraisal/inspection. Other then that overall customer satisfaction 87%
ABRA provided high quality services on my vehicle. I would strongly recommend them to family and friends. However,there is one concern. ABRA need to make it clear to the customer who receives a check from their insurance company will have to pay out of pocket for the deduction. Not really making a complaint. That's something that needs to be clear.
The dates through text was an excellent idea. Thanks again.
The staff was very helpful and friendly. Scott in particular kept me updated with everything that was going on with my car every step of the way. Fast and quality service, I would definitely recommend this place to anyone.
Everything was great; start to finish!
Kept me informed of progress - nice set up with rent a care and insurance right together - good communication between the 3
Vehicle Make : Mitsubishi
Repair job were done very good.
Many Thanks to Scott and Inga for their professionalism and nice job.
Will recommend your Company to my friends and colleagues.
•Accurate and timely communication
•Auto repairs were not satisfactory (several areas of the car were not completely repaired--existing dents and replaced parts not aligned)
•Back door/window will not automatically lock/unlock (due to a battery that was replaced perhaps by an inexperienced or not properly trained technician). I am appreciative of the appropriate exchange but not satisfied with the end result of the replacement.(The problem will cost me additional money and time.)
•“Auto was 12 miles to empty.” My reserve function activates when the car is 50 miles to empty. The function was not active when my car was left; therefore, I’m not sure why the car was driven for any distance beyond the body shop repair bay and parking lot.
•I was told the car was detailed, but it was dirty inside/outside (ants, empty water bottle inside and mud on the tires and under-body)
•The management team (Westin) was professional and courteous; but the responsibility solely rests on him to make certain his team is performing at high levels to ensure repairs are perfected THE FIRST TIME and customers are satisfied!
Eveyone i spoke with did an amzing job, and the shop did as well. Turned my car around in a few hours. Perfect service.
Cheyenne was very professional ans kept me updated. She does a great job!
Everything went well and everyone was very helpful.
Thanks for repairing my car. I'm very satisfied with the work that was done. Scott kept me informed about the progress from beginning to end, like he said he would. The front desk receptionists were very sweet. I would definitely recommend family and friends to you all. Thank you all!!!
Vehicle Make : Volkswagen
Everything was great.
I appreciate how ABRA did what they said they'd do, when they said they'd do it. Professional!
The entire team was 100 ?+ extremely experts of Daeli Richmond Sean Ellis thank you so much your professionalism and attentanism proves you dedicated to your jobs and the client's you serve. Thank you.
Everybody doing a job well done carry on with what you are doing.
Dent was found after repairs that was not fixed. Did get in right away but when I went to pick up my car it was not washed like I was promised by the manager and I waited over 30 min just to get my car back. Poor customer service and poor workmanship
This is the second repair I had done at Wilburn and I have concluded that the only thing better than the high quality workmanship is the extraordinary level of service. Erin and Inge work as a team to make you feel like family while a Scott kept me informed about the progress of the work on a daily basis. They are all to be commended. I will never go anywhere else for body repair to any of my personal vehicles.