I've never had a better experience having my car repaired. The amount of time it took for the repair and the detail were excellent!
Pleased with work but disappointed it took so much longer than first told.
Abra more than met my expectations. They were even a day early finishing my car's repairs!
The team was excellent in repairing my car and it was done in record time
Was kept posted as to progress along the way..
Everyone went above and beyond to make us happy.
I can honestly say it was a great experience! My advisor Ricky was awesome! He kept me updated from beginning to the end! Thanks a lot!
Mark was very nice and kept me updated evwry day day a pleasure to work with
I was kept updated of the process and progress by your
Team, Rick was very helpful .
I have yet to pick up the vehicle but I'm sure it looks great
Thank you .
Kept me up to date everyday with my status and i really like that
Great, efficient job with my car. Daele kept me well informed and a joy to work with. Thank you. Hope I don't need collision repairs again but if I do will certainly call.
Excellent service and communication.
Shaun was great. His attention to detail surpassed my own which gave me a comfort that every repair to my Infinity was was done to a high degree of quality. Thanks Shaun!
Job well done, even did an extra touch up on a place on our honda that had been there before this accident. Thanks again! Have a Happy Thanksgiving!
Amazing, quick and efficient.
Great experience working with abra
All has been good so far.
Seamless, worry process -- couldn't ask for more
This is the 3rd time I'm using your services and like the other two times this experience is nothing short of FERFECT!
Rate 1-10 (10 best 1 poor)
Quality of work - 11
Realibility - 11
Craftsmanship - 11
Communication - 11
Professionalism - 11
Service - 11
I will recommend you to others,
Thank you for the great experience.
Everything and everyone was great!
Everyone was pleasant to deal with and when I had questions were able to explain the answers clearly.
Very organized. Excellent work. All staff had great attitudes! Thank you!
Shelly was extremely friendly and professional! She kept me updated daily on the progress of my vehicle. Because of her superior customer service, I would definitely use ABRA in thefuture!
Great team, excellent service and fast turn around.
I was kept informed by the text messages and calls concerninv the progress on my truck. It was much appreciated
Great job and communication. Mark was wonderful and detail oriented. Erin at the front desk was a great representation for the company. Car looks great.
My car looked brand new, y'all did an amazing job!
Shelly did a wonderful keeping me abreast of my repairs. Thx
Fantastic work, quick speed give those guys and girls a pizza party !!!
All I can say is thanks, and you all are Awesome!
Excellent service from Abra and Scottt. I was very pleased with the work done on my truck!
Great job, quick service and great customer service
Thank you for such a fantastic job on repairing my car! It looks like new, and rides like it did when new!!
Scott McSwain at your Abra-E. Independence Blvd, Charlotte, NC store did a tremendous job on my car. He kept me informed daily on the status of my car and even went and picked up a part for my car that the dealer said would be four days to pick up. I will def recommend Abra to others.
everyone was kind and we where keept informed. Also the work done on the car was outstanding.
The work done to my car was inadequate and had to be re-completed and the customer service was not professional nor was the issue properly resolved.
Thank you Scott for everything. You were awesome!!!
Thankful for the great service provided at Abra! Mark B did a fantastic job handling my car and repairing.
Very pleased with friendliness and efficiency of service.
My radio doesn't work anymore nor my air or heat
Such a good experience---I had no idea that I would receive such wonderful service!
The repair job looked great! Thank you very much! Everyone was great! I appreciate it! Also the car was cleaner than I left it! Thanks! God bless you all!
Please pass on my appreciation to your service rep Isabel. She went above and beyond of her normal assignment to earn this high remark. I will recommend her to be the employee of the year for ABRA.
quick intake, courteous service, fast completion, car was return clean. Thank you.
Very impressed with the professionalism and quality of work done by the ABRA and Geico team.I have never experience such efficient and friendly service.
Scott did a great job communicating the process and setting expectations. So far the car looks good. I appreciated the wash and clean before delivery.
What could've been a traumatic time was made much better by the helpful front desk and Sean at Abra. Thanks for my making car repair process smooth and painless.
The service was fantastic, professional, and friendly. My car looks as good as new. Indeed, a job well done.
This was one of the best experiencesolution,despite the cause, I have had. Cheyenne kept me informed regularly and there was never a time when I wasn't comfortable. As a woman of "a certain age " that was important
Everyone was informative, thoughtful and very friendly. I aas5 very2 satisfied with the service supplies. Thanks
Great service and very impressed with the speediest of service. Beautiful work.
Vehicle Make : Volkswagen
Shelly was very helpful with keeping me updated on the status of my car during repair. Inga was also helpful in answering my questions
Very professional and gets the job done.
Best service I have ever had. From getting my estimate to picking up my car. Staff is very friendly and helpful. I will bring any future repair needs to this location.
Thank you very much
The communication as well as the customer service was phenomenal
Everyone was courteous and very helpful
Thank you for keeping me informed! Totally new & very pleasant experience.
Great job, quick turn around, very professional and friendly
Cheyenne did an excellent job. She kept me informed, did exactly what I asked for , and my car looks amazing
Daeli was awesome throughout the entire process with keeping me well informed and I absolutely love the results. Thanks Abra Auto Body Shop!
Andrew with Geico is the absolute best person I've ever worked with in an insurance claim. He deserves a raise
Vehicle Make : Volkswagen
My adjuster and repairmen we exceptional but I feel more repairs should have been done to my vehicle. The radiator did not leak before the accident and the check engine light was not on before the accident. These should have been repaired
Excellent customer service, daily update calls!
Very caring and time suffient great THANKS
They where awesome! Super friendly and kept me up to date too !!!! 1 millions stars !
Vehicle Make : Volkswagen
Everything was good
Great work and very happy
Everyone was very attentive, communicated well and cared about doing a good job on the repair.
Shiann was so helpful and called me everyday with an update. She was very professional. Thank you Shiann for all your help with my 2008 infinite coupe. You are the best.
Vehicle Make : Mitsubishi
I saw some things on my car that was not fix
Vehicle Make : Volkswagen
Great job! Fast and looks like new
I really appreciated the communication/updates on my vehicle's progress. It made me feel informed and more comfortable about the whole process and I felt involved every step of the way. Everyone was very friendly from the ladies at the front desk, to Scott and **** in service dept. My car looks great, got it back in a timely manner, and I would definitely send friends and family here for services for their vehicles as well!
Everyone was friendly, explained the process thoroughly and didn't complain even though I picked up my car right at 6 p.m.
Thank you for the fantastic work on my BMW X1. No one wants to be in a car accident, but the fantastic team at ABRA made the repair process easy. I am completely satisfied with the service I received and would certainly recommend ABRA to friends and family.
Paint on edge of door off
One headlight doesn't work
Vehicle Make : Volkswagen
Very good job keeping me updated on the status of my car repair.
Shelly was great and kept me abreast in the status of my repairs. Would refer for sure!
Love the customer service, but you guys slipped on the alignment. After you guys called me to come and pick up my car we learned that that alignment hadn't been done but it was pointed out in the initial appraisal/inspection. Other then that overall customer satisfaction 87%
ABRA provided high quality services on my vehicle. I would strongly recommend them to family and friends. However,there is one concern. ABRA need to make it clear to the customer who receives a check from their insurance company will have to pay out of pocket for the deduction. Not really making a complaint. That's something that needs to be clear.
The dates through text was an excellent idea. Thanks again.
The staff was very helpful and friendly. Scott in particular kept me updated with everything that was going on with my car every step of the way. Fast and quality service, I would definitely recommend this place to anyone.
Everything was great; start to finish!
Kept me informed of progress - nice set up with rent a care and insurance right together - good communication between the 3
Vehicle Make : Mitsubishi
Repair job were done very good.
Many Thanks to Scott and Inga for their professionalism and nice job.
Will recommend your Company to my friends and colleagues.
•Accurate and timely communication
•Auto repairs were not satisfactory (several areas of the car were not completely repaired--existing dents and replaced parts not aligned)
•Back door/window will not automatically lock/unlock (due to a battery that was replaced perhaps by an inexperienced or not properly trained technician). I am appreciative of the appropriate exchange but not satisfied with the end result of the replacement.(The problem will cost me additional money and time.)
•“Auto was 12 miles to empty.” My reserve function activates when the car is 50 miles to empty. The function was not active when my car was left; therefore, I’m not sure why the car was driven for any distance beyond the body shop repair bay and parking lot.
•I was told the car was detailed, but it was dirty inside/outside (ants, empty water bottle inside and mud on the tires and under-body)
•The management team (Westin) was professional and courteous; but the responsibility solely rests on him to make certain his team is performing at high levels to ensure repairs are perfected THE FIRST TIME and customers are satisfied!
Eveyone i spoke with did an amzing job, and the shop did as well. Turned my car around in a few hours. Perfect service.
Cheyenne was very professional ans kept me updated. She does a great job!
Everything went well and everyone was very helpful.
Thanks for repairing my car. I'm very satisfied with the work that was done. Scott kept me informed about the progress from beginning to end, like he said he would. The front desk receptionists were very sweet. I would definitely recommend family and friends to you all. Thank you all!!!
Vehicle Make : Volkswagen
Everything was great.
I appreciate how ABRA did what they said they'd do, when they said they'd do it. Professional!
The entire team was 100 ?+ extremely experts of Daeli Richmond Sean Ellis thank you so much your professionalism and attentanism proves you dedicated to your jobs and the client's you serve. Thank you.
Everybody doing a job well done carry on with what you are doing.
Dent was found after repairs that was not fixed. Did get in right away but when I went to pick up my car it was not washed like I was promised by the manager and I waited over 30 min just to get my car back. Poor customer service and poor workmanship
This is the second repair I had done at Wilburn and I have concluded that the only thing better than the high quality workmanship is the extraordinary level of service. Erin and Inge work as a team to make you feel like family while a Scott kept me informed about the progress of the work on a daily basis. They are all to be commended. I will never go anywhere else for body repair to any of my personal vehicles.
Appreciate the daily texts or calls from Scott! Appreciate the quality work you do! Joan McGill
The staff here was awesome !! Amazing , memorable , spectacular the best one !
Great people, great work. But.....a bit pricey!
Awesome service and a very friendly staff!
Sean kept me inform every step of the way and I received excellent service the entire time. The guy that brought me my car was really nice explaining everything that was done to my car.
Great experience terrific communication.
Finished ahead of schedule and looked great
Great customer service. Kaelie was good to work with.
From start to finish, your team was nice, professional, and informative. It was such a pleasure working with you! I will recommend your team to everyone!
Daely was a fantastic representative- office staff nice/ good job on my car- thank you!
The entire team was great. Everyone was kind and curtious - very professional. Thank-you. Robert Mahoney
The team at the Margaret Wallace location was exceptional in their service. Unfortunately my insurance company mad some poor decisions that ultimately led to the vehicle being totaled after repairs were made.
Thanks for the wonderful work you're doing. I'm enjoying my truck again thank you.
I like the way you do the updates. The phone calls and the text messages were great.
Great service and attention to detail, repairs preformed to my needs.
Car work was good but we noticed driver side rear door damaged. They are not willing to accept that it was done during the time the car was there.
I loved the service at abra autobody when I dropped off my car they looked it over thoroughly, and it was fast. They called me to update me on the status of my car which was pretty cool. They finished my car before I left work and had my car the same! They did an awesome job fixing it, I can't tell it was ever wrecked. I am definitely going to use abra autobody if I ever have to again.
Professional service. Kept me updated throughout repair process.
Scott did a great job working with me. He kept me up to date daily about the progress of my car's repair. My whole experience was excellent with all the employees I encountered but a special shout out to Scott!
Great customer service. Friendly, quick. Love the updates throughout. A+
Ricky and Ben were great to work with and they kept me up to date on my car daily !
Cheyenne was awesome very very professional it's great to see people like her in the industry keep up the good work thanks.
Sean and the gang were awesome!!!!
Excellent in every way: from the time I brought my car in, the updates as it was being repaired, to seeing how well my car was repaired (as good as new !).
Thanks to all who helped me !
Too much waiting.. First the estimate, then the drop off then the pick up. My time is valuable as well. I waited 30 minutes after my appointment time for the initial inspection, at least 20 to drop off and 15 for pick up. I also asked not to be contacted every day, I work for an insurance company, I know the drill, but still got a call.
You need more people. Erin was very nice at the front.
Cheyenne did an excellent job.
Everything was finished completely and on time. The people I dealt with were efficient and helpful.
From start to finish it was an excellent experience. Erik at the front desk is so warm and friendly. Cheyenne was amazing to work with; so kind and knowledgable. Daeli was awesome to finish the process up with. Everyone is responsive and the level of communication throughout the whole process leaves you feeling secure.
Scott provided good communication, and the car looks great!
I was very impressed with the communication throughout the whole repair process. The customer service was awesome! I was even running late to pick up the car and the shop was about to close, but they agreed to wait for me. My car was clean inside and out and I was very impressed with the quality of work. Thanks!
Wilburn is great. Dahlia was awesome
Vehicle Make : Volkswagen
I was very impressed with the level of service and care. I would highly recommend your services to my family and friends.
Everyone at Abra was extremely nice & Scott kept me updated every step of the way!!! Excellent service!
Vehicle Make : Volkswagen
The staff was very nice and very polite. They had my car ready before the estimated date I was extremely pleased
Yall were amazing. From beginning t end I was contacted upon updates as well as made sure things were well. The costumer service was awesome and this company will be recommended from here on out. Thanks for having an awesome team
They were very helpful kept me informed all the way They made my car look brand new
I am extremely satisfied. Thank you for everything
Everything was quick and pleasant. No problems or complications.
Great job. Friendly professional people. I loved the text messages that kept me up to date.
I think you are awesome!!! Kayla and then Kevin (I think?) were the best!!!!! Thank you for everything!!!
Everyone was extremely helpful, super easy to work with.
All aspects of your service were excellent
You cant I will not be going back there my first experience was good but this time it wasn't very unsatisfied
Daeli was great she kept completely informed on the progress of my car and all the staff was friendly and professional
My car really looks good and was returned to me cleaner inside and out then when I brought it in!
Final completed work looks excellent, cant tell there was an accident ir repair. Wish it had not taken so long but that was out of your control, with parts that were not in stock
My car was scheduled two weeks ahead of time to be fixed. While making my appointment I told both the lady scheduling and the gentleman in charge of the repairs that I was paying for my own rental, I was told not to worry that due to the repair amount my car was going in the "fast track" that it shouldn't take more than 2 days. It took 4. I feel like they new my car was scheduled that if the parts should have been there prior to me dropping off my car my parts should have been there. I am very upset that 950.00 repair took 4 days when I was told it would only take 2 days to repair. I have notified State Farm of this problem they found it very disturbing I feel this is your ply to help the car rental business ripe people off. I also made a complaint to the BBB. I will never recommend your business to anyone. It was a big rip off.
You did a thorough and speedy job. You kept in contact with me daily. I'm very satisfied. Thank you.
Great job and great communication.
I picked up my 2014 Ford Focus Titanium from ABRA earlier today after it was complete and it's literally like having a brand new car all over again! It's beautiful and I am very pleased with the service! Ricky made sure to keep me updated daily, which not only kept me in the loop of my cars progress, but it also made the experience more personal instead of feeling like just a "number" among many. ABRA took their time to do the job and do it right! I am happy to have had my car entrusted to ABRA and I will forever be grateful!
I don't think my case is unique because I have an interlock device installed in my car. I would look into some training for that down the road.
The customer service was GREAT! Everyone was courteous and a pleasure to speak with...I would definitely recommend ABRA Auto to anyone I know that needs their service!! Thank all for their superb customer service.
I am pleased with the auto body repair. The ABRA staff were professional and I was treated fairly. I appreciate the updates given throughout the repair process
Kayla did a fantastic job
Cheyenne did an amazing job! Also, the repair looks great.
I have many surprises after getting my car from Abra. The front bumper and light are fixed professionally. Meanwhile my car was washed and the other side of the front light was cleaned and polished to match the new light. I have nothing to complain but thank you.
Getting in a car accident stinks - it just does. But the folks at Abra made it almost a pleasant experience! They kept me informed about the progress of my repairs every step of the way, and they went out of their way to make me feel cared about. I hope I don't get into any more accidents, but if I do, I'll definitely be back!
The service was phenomenal Kayla is an excellent service representative she was very helpful from start to finish....
I thought it took too long
This visit was a return to finish and correct work from a prior visit. We were put into a rental which was positive but the return itself was inconvenient and reflected an incomplete repair and quality control program or it would not have been released. One it was dicovered by us, Asbra was ready to repair.
All I have to go by at this time is what Cecelia said at time of picking up my vehicle and dropping at my location at which time I can only go by what she informed me until I heal from having surgery 2 days ago then I myself will look at the Equinox.
Had my bumper repaired for a minor dent now I have scratches on my trunk that look worse than it did before I took it there.
Couldn't have asked for a better experience. From the quality of the work to the quality of the staff!!
Treated with courtesy, prompt, and did a fine repair work.
Great customer service, I was updated throughout the process, and my car looks great. Thank you to everyone who helped and made the process so easy.
I appreciate the daily text updates I received informing me of the status of the repairs followed up with the phone calls. Ricky was professional and personable.
Staff was so friendly & so knowledgeable. And always do such a feat job. Thank you so much.
Very satisfied with the work, and extremely impressed with customer service.
I was impressed that I received a call each day with a status update. The customer service was excellent and the body work met expectations.
Scratches were found on my car when I went to pick it up. Even though most of them were buffed out, I was still not happy that it even happened
They kept me informed along the way, which I appreciated very much. Great job.
Everyone was very professional, courteous and had a great attitude. My last two repairs were at the Margaret Wallace faculty. I've been very happy, I have recommended your facility to others.
Excellent service. Was well informed of daily status. The car looks great!
Super great service, called/texted me twice everyday. Not annoying. Worked with my work schedule witch is crazy. And helped me get back into my car for my school parking pass I left behind.
Fred Pump was very friendly and professional. Great job staying in contact and updating me with repair status. The CSR, Erin, was likewise very friendly. Great team.
They were beyond great... Especially keeping me informed daily on the progress of my truck... My truck looks fantastic way better than it's ever looked... Thank you and I would recommend you all to any of my friends or family... Chester cook
Very happy with the commutation with the staff. They kept me up to date with every aspect of the entire claim. Very satisfied
Most professional service that I have every received in life! Staff were knowledgeable, kind and HAPPY people. I'd like to work for a company like this! Great energy!