Abra were very informative throughout the whole process and did everything to get it completed before I had to travel. I feel they went above and beyond to make sure I was taken care of. They even took me to the rental company so I didn't have to wait too long. Thank you thank you for everything!
David kept us informed every step along the way. The repairs look great. Thank you
I am absolutely satisfied with the service at Abra, thanks again!!
ABRA was awesome kept in touch all the way through the process and let me know every step along the way. I highly recommend and would use again.
Top notch customer service from the very start to and through the finish. Highly recommend this repair to anyone anytime.
Great staff. I've taken several vehicles to this location and have always had excellent service.
Great job David, Heather and Mark, and everyone else who participated in this repair. Thanks!
Vehicle Make : Mitsubishi
Very quick and responsive. Thank you keeping me informed, and for your hard work!
Great, fast, friendly service!
Great work! I appreciate the communication.
Very satisfied! The guy who fixed my car was very informative, answered all my questions, and kept me up to date on the repair process. Totally recommend him
Very professional staff. Excellent communication. Repairs were done in a timely manner !
Car looks new David is great.
I am very satisfied with the great work and efficient time it took to fix my nitro. Thank you
They were very nice to me. They got me a rental and kept me updated on the progress of my car. They even retrieved some items that I needed from my car while they were still working on it.
Thank you for a great job
This is my second time using ABRA,and they have delivered excellent service again to my satisfaction
Great job. I'll recommend them to friends and fam
Kept me extremely well informed. I did not have to call once to check on the vehicle. They thoroughly explained what had been done and saved my insurance company some money in the process.
The work was not performed satisfactorily & I will need to take the car back for additional repair. Thank you.
They got it done quickly and efficiently. Great service.
There was nothing wrong in our whole experience. They were friendly and prompt. No waiting. They communicated throughout the entire process. I will definitely use them again.
Nice & friendly employees, made the process very easy!
Excellent service and a very professional staff! Our truck looks awesome, thank you ABRA
Excellent customer service and communication!
The repairs on my Lexus were done in a timely and professional way. I was notified about the progress of the work. I appreciate the thoughtfulness that was shown toward me and the great work on my car.
Extremely friendly and personable staff, Heather, David and Mark. Looking forward to doing more business in the near future with you all.
Everyone was very knowledgeable, friendly and professional.
Great work and customer service.
Very courteous and friendly. This will be my go2 body and ill recommend to others
All work was first class and the staff was great.
Friendly and helpful people
Always a great job in a timely manner. Communication throughout the process is a 10.
Excellent job, thank you!
I liked the updates that were sent out, very good people.
They did not do what I paid them to do and also the back door doesn't shut the right way and also broke the front piece on the inside
Just wish they would have pin striped the whole car since the fender looks so good thanks for a great job
Was great customer service truck looks great will be using them again if needed
I appreciatet the communication throughout this process. Everyone that I interacted with was very friendly and professional. The car looks great!
Great service and great attitude
THey did an excellent job in keeping me informed on the repairs to my vehicle and making sure that it was done right. 10 out of 10 on everything. I am a very satisfied customer
Awesome, car was ready before the stated date
Our Dodge Dart looks fabulous! Thanx for everything!
They did a very good job in a satisfactory time frame. I am very pleased.
Awesome service and communication. My wife was so impressed and thankful they cleaned the car before we came and picked it up!
Great Service very pleased.
Team was very fast. Super experience!
Great job by a great team keeps me coming back for all my auto body work needs
Dear ABRA Team,
Please respectfully be aware that God always places the right person(s) in the right place at the right time, and that's you and your TEAM. On a scale from 1-10 our family rates the ABRA TEAM at a 10.
Heather, Ken and Mark were all very helpful and professional! My husband and I had a great experience working with them.
They done a very excellent job on On my truck thank you very much
Did very good work and on time, thank you
Great service from initial visit to final pick up. Exceeded my expectations. Communication was fantastic thru out. Kenneth **** is
Top notch! Thanks!
We were treated with professional care and got great care. Thanks a lot guys.
Steve kept me informed of the progress. Great service
All I have to say is job well done
I was very impressed with the professionalism of the staff and their communications with me regarding the update on the completion of my car being repaired. Kudos!!!!
the profession service I received and the professional work done on my vehicle
I was very pleased with the job
The team was very friendly.
I was kept informed of the progress of the repair. Whenever I called I was always given the time I needed to have my questions answered and whomever I spoke to was always friendly and polite. This will be my first go to place for auto body repair.
Excellent customer service!
Great servic and attention to detail
Great job done on my 2015 Challenger.Thanks
My car looks amazing. Thank you guys for all of your hard work.
They kept me in the loop with updates on progress of car repair . Repaired & repainted car looks great .
Very professional and friendly service. I couldn't be happier with the way my car turned out.ABRA has all my business in the future.
Great folks, great work, Awesome experience
Highly reccomend ABRA Auto! They do outstanding work and I couldnt be more pleased.
The whole experience from start to finish was wonderful.
I was especially impressed by Karen's attention to my vehicle needs. Ensuring that I knew at all times how the process was going
Everyone was great kept us informed on where our car was and when it would be ready. The paint matched, everything lined up. The only problem is that when they were repairing the front driver side some plugs were left off causing the underside of the bumper hanging and scraping the road as we drove home. I plan to take it back on Monday to be looked at. For everything else thank you very much we used this place before the name change and still plan on going back with any problems in the future.
When my car was picked up from my house and towed to the shop I had gas in it. When I picked it up from the shop it was on E. I will never use this shop again
Very happy with ABRA Daniel and his staff are very professional and did a great job on my truck.I would reccomend them they do god work thanks. Scott
I was unable to pay on day of completion and your team worked with me to pick up a few days later. This was huge. Thanks
Customer service was like nothing I've ever seen. The daily updates coming in on my phone were unsurpassed by anyone else. Innovative and appreciated !! Work was done in a professional and careing manner. As they told me by text daily, my truck was "very happy there". Great Job and Thanks for a job Well Done !!
Helpful service and communication. Made it easy to get rides from rental place. Loved how clean my car was when I picked it up.
Vehicle Make : Volkswagen
Took too long
Great service at Concord location. Fast and car looks great.
Great service. Nth technician called and kept me informed so I did not have to do any follow up. Have used this location for several years and service remains the best! I recommend to all my friends
Repair looks great, would consider future business if needed, thanks again
Yes they did a beautiful job
Service was amazing. Daniel was really helpful and I will recommend you guys to everyone.
Excellent customer service
Daniel was very professional. He got my truck scheduled quickly and I actually got it back a day early. Excellent work, looks great. I like the text message updates.
They did a fantastic job. We have no complaints and would certainly use them again!!
We received excellent customer service and frequent status updates on the vehicle. All repairs were done niceky.
I appreciate the updates on the vehicle status! The car looks very good we have not had anytime to drive it to form an opinion on the working condition but I feel that the hard work and care that went into restoring the damage will also be found in the function of the vehicle! Thank you for a nice job and the pride I see in the work
Everyone was so nice, my truck looks great and keep me up to date on everything
Very knowledgeable and informative let me know daily the progress he took care of everything no stress on me never had it so good thanks will use you again!
Yal kept me up to date on everything and was very good to me. I thank you and if I have any problems in the future I will be coming to see Abra for all my needs. Thank you
Very pleased with everything I would recommend Abra to all my friends
Great job! They kept me informed on what was going on with my car
Very informative. Great service. Very professional.
Great job. On time. Under estimate.
Great service. I appreciated the updates!
Everything was professional, organized and convenient.
The team went above and beyond from day one in helping me get a rental car when Enterprise told me they didn't have one to keeping me updated.
I felt as if Karen did a phenomenal job with keeping me updated on the repairs on my car. She was very respectful and was always very positive. Because of her I will recommend others to go to Wilburn Auto. Great job Karen!! The way you treated me was a 10/10! Thank you
They really good and very professional
My alignment is off. I got into my car and it kills to the right. The steering wheel is also turned towards the right. But overall I had a great experience with abra.
Ken,Heather and the entire crew at Abra was so nice and helpful. They did an amazing job and I loved the text that I received throughout the process about my car. Very personable. Loyal customer...that is what I am!
Thank you for repairing my car....looks brand new. Job well done!
You guys did a fantastic job on my paint.. but on my back door of the passenger side that y'all repaired sounds like y'all didn't put the sealing all the way on right because I can hear the wind as I'm driving..
Everything was perfect! The process was smooth and the staff was very helpful! Great communication and responses to questions. Keep up the great work!
Very professional 10 all the way
Ken and the rest of the staff were very friendly, professional, and worked quickly to get my car back on the road. I appreciate their teamwork and service.
Vehicle Make : Volkswagen
The gentleman that took care of me, Daniel was very nice and helpful, and understood how important it was to me to have my car repaired quickly and that the repair was undetectable. The job is beautiful, and they even washed and vacuumed it before I picked it up! Feels brand new again!
Wonderful work, good service. Thank you.
Enjoyed the experience ken kept me well informed I really appreciate that and was pleased with my service
Well please with the work on the car.
Great customer service. Kept me informed all the way. Love it! My looks and runs great!
The Abra team were great. T was working out of town, and had to have my fender repaired, they were very accommodating of my schedule.Thank you to the whole team there for getting me back on the road.
I was impressed and appreciated the daily updates via text and phone. I was also very appreciative of an Abra representative dropping me off at my residence initially and, picking me up when my vehicle was ready. The quality of the repair work was fine. Thank you. I will recommend Abra to friends.
ABRA kept me updated every day with a text and pictures of my car and Jessica would call and give me updates.
I am very satisfied with my repair and Daniel was a great help.
Everyone I dealt with were both friendly and helpful. The repairs were done in a timely matter and I was given an up to date status report daily. The car looks great. I couldn't ask for anything more.
Everyone was very friendly and answer all the questions I had. It was an excellent experience.
The work was fantastic. It looked like new and the drop off, the pick up and communication was excellent. Thank you.
Great customer service and the best I ever seen my car cleaned
Wonderful experience! I was continually updated on the progress of the repair. The tech was friendly and courteous
Thanks again for the speedy repair.
Excellent professional job by all.
Thank you Daniel and Heather!
Other than a little chip in the glass, it was perfect!
Fantastic job! Thanks for everything!
The team kept me updated and provided me with excellent customer service. My vehicle looks great. I am completely satisfied.
Your company was very prompt getting our van in the shop for repairs. Everyone was very professional, knowledgeable, and courteous and did a wonderful job.
They kept me informed through the whole process. Very pleased.
The paint job matched extremely well and I know that it was not a easy color to match
Very satisfied with service
Received excellent care and the email updates was a great addition
I was very happy with the workmanship on my Equinox. Heather and Jessica were great to deal with and took good care of me.
Thanks for all the help I was given to keep me informed as to the repairs being done on my car. I would be glad to recommend you to any one needing repairs to their car.
Folks were informative and informing.
Easy to talk to honest answers my car looks terrific well done!
I love the regular communication via phone and text. It is great customer care.
Daniel's team were courteous, professional and kept me up to date with the progress of my car repair. I am pleased so far and feel that they valuede as a customer worth pleading! I would recommend their service as well as use them again - but hope not! Amy H
Excellent customer service. Highly recommended.
Vehicle Make : Mitsubishi
Very helpful and an amazing job!
Car looks great and Jessica was very good at communicating with me on updates.
Every thing was great.. They made a bad situation easier.. Thanks
Amazing customer satisfaction team effort by Erin, Kris and Wayne. You will get any and all of my future auto body and glass business.
I will definitely recommend this company.
Team was great. Always kept me informed about my car and willing to help me in anyway they could
The car looked AMAZING! I was very pleased with the work I saw. My car looked as if it had never been hit!
Great job employees very professional and helpful !
Job performed in a timely manner. I give you a ten for workmenship and customer Service. I was a previous customer and they went out there way to please me. I will recommend them to others. A satisfied customer.
I think your updates on e-mail are good but it sometimes causes a problem when you have a rental car. The reason being you are told by e-mail your car will be ready on a certain date but you then get a call from the office saying your car is ready at a earlier date. This causes a inconveince on getting your rental car back in time.
Daniel was excellent in explaining the entire process and giving frequent updates!
They do an excellent job and the work on our car is perfect. Jessica makes it so easy to work with them! Their workmanship on the body repairs & painting is super! I would recommend them to anyone needing excellent auto repair with superb service!
Your work is exceptional as always!
Great customer service and quick service. Daniel was a great help and always called besides the text update. Thank you
Received excellent service. Rated 10 Would definitely return.
Daniel was awesome. Service was quick and they kept me updated constantly.
Worked very hard to get my car repaired quickly, we have always used them and if the need arises again they are my first choice.
I am very satisfied with the repairs and the service . The staff was great.
truck ran with no problems when it was brought in, when picked up today it had to be jumped off an my battery is mysteriously bad upon talking to to employee about problem I was told it was not their problem my insurance company has been notified of poor quality
Pleasant experience. They went above and beyond my expectations!!
Great service and communication
We were kept very informed of the whole repair process
Exceptional service all around! I will definitely use them again, and recommend them to friends and neighbors. Thank you!
The car looks great. We are very satisfied! Thank you.
Only body shop that I can get satisfaction. Love the work that has been done to my vehicles in past and present.
Vehicle Make : Volkswagen
Jessica was so helpful to me and went the extra mile helping me with insurance company. My car looked absolutely awesome.! I was shocked to see not only did they wash and wax my car they detailed the inside! The area they fixed was perfect! I can't thank them enough. I will never go to anyone else but this shop!
I liked all the updates that were sent as a text. I was always kept informed of each process that was taken place. Must say ABRA took excellent car of my vehicle and I'm pleased with the outcome
Thank you to Wayne for addressing my concerns quickly and efficiently.
Thanks for making my car look like new again...:-)
Courteous and prompt professionals that informed me daily on the update of the repair of my car. Also handled all claims concerning my vehicle. I would use Wilburns in Gastonia in the future if need be. Thank you for such great teamwork!
They were excellent to deal with. Daniel was very friendly helpful and kept me extremely informed on the progress of my car. I was thrilled and amazed at the quality of work. Will definitely be recommending this shop to my friends and family in the future.
Staff was outstanding. Kept me informed & I was very satisfied with the work.
I had a good experience & everyone was so friendly and helpful, I like the fact that I was updated with what was going on with my car if I ever need any body work on my car in the future I know where to go. Thank you for everything & a special thanks to Ms. Jessica??
Very good job done, good communication and on time
Very good work. Very good communication. We are well pleased with the total process. Will recommend to others.