They did a good job making it look like new
My car is still damaged. There are two large gouges on the driver side that were not there prior to the accident. When i picked it up Ryan told me that those scratches were not included in the estimate because most of the damage was on the front end so they deemed those scratches on drivers side we're probably old. Those scratches are not old. Even an untrained person can clearly see that is fresh damage. It's still white and fresh. They either happened when I took out the construction cones or from debris in the ditch with my car came to rest. Either way I trusted that Abra properly went through the car and noted all fresh damage and that it would be repaired to pre-accident condition. Ryan said that State Farm told him he couldn't repair it because it might be old damage. I was never contacted if there was any discrepancy as to the damage to my car. I assumed that the professionals would clearly be able to notice fresh damage . I trusted that it was in good hands and that the estimate included all damage. I was wrong.
I had my fender bump on Sunday I brought my car in on Monday the estimate was given and I was told to bring it in Tuesday morning. Wednesday at 4:30pm I told your car is ready I was able to leave my rental with them while I drove home
Abra is absolutely the best at what they do.
Client consultation is lacking.
Vehicle Make : Volkswagen
The staff was friendly and helpful throughout the whole process.
First of all, both Gino and Jason are fantastic. Great care, great service. Super happy to have found a good autobody shop (just moved from MA). The car was absolutely fantastic when I picked it up this morning. Seriously, Gino deserves a raise. Not for the car, but for the exceptional level of customer service provided. Next time I get rear ended or something weird happens to my car, I will demand to have Gino take car of me. Thank you for everything!
I was kept aware of all progress on my husbands truck on a daily basis. All the staff was kind and courteous and very helpful. We were very pleased with our experience with your service.
I honestly can't think of anything you could do better. Of course, I have no experience of needing to get auto body work done before this, so i don't have much to compare to. I would still recommend you to a friend.
Great work, communication, & service.
Ryan did an awesome job keeping me informed and was very knowledgeable and professional!!! Thanks for the great job on my car!!!
Job well done we thank you very much if we have any other problems we will be back we will pass the good job on to others
Abra was courteous, accommodating and very professional.
The team I worked with was extremely helpful and communicative, and the quality of the job was exceptional. I will recommend this body shop to anyone who asks.
Gino was friendly and professional from start to finish. I would highly recommend ABRA to anyone!
Your team went above and beyond my expectations.
I was well pleased with the work you did everyone was very curtious I was impressed with the updates every day thank you
I appreciated the texts and phone calls to keep me updated as the process took place on my car. It made me feel like I was not taken advantage of just because I was a woman.
Was worried that the colors would not be perfect, but they seemed to be a great match. Jason was a very nice and knowledgeable individual. Thank you for the quick service and keeping me updated on the process of the repairs. Will definitely recommend your services. Thanks again
Awesome service I have zero complaints I would definitely recommend Abra to anyone needing body service.
Great service, work was completed in half the anticipated time!
Finished on time and looks great. Thanks!!!
Very professional and courteous!
Jason was fantastic! I would rate them a 11.
The car looked great! Then again, the customer service was top shelf and excellent! Awesome job all the way around!
Yes I am satisfied with my body and paint work! Please tell the guys in the shop, good job!! Thank you Darlene to!
Very friendly and professional service. Gino and Robin were awesome.
Although Jeff who oversaw the work on my car was friendly & I liked the daily updates too & manager Jason seemed committed to excellence & service. ....
My car was returned to me still with damage from the accident very visible as a chunk out of the top of license plate lights mini hood piece.
I find this unacceptable.
Regardless of the hissy-fit the insurance company had over taking care of it.
Thank you for all the hard work done to fix my car.
Vehicle Make : Volkswagen
I appreciate the quality work and friendly and helpful staff, and text updates. Thanks
Excellent service, Gino was great to work with!
I'll always use abra for any body work. I've always been completely satisfied with their work. Their customer service and communication is excellent, they communicated with me throughout the time my truck was in the shop.
Thank you! You are the best.
Great service, good quality, pure efficiency!
Your courteous and professional staff made the experience less painful. Your swift service and ability to keep me abreast of each took the worry and stress off my mind. I would like to thank your staff from the receptionist to the painters for their part in making this complete in a very timely manner...
All of the staff went above and beyond and were extremely professional. Couldn't ask for a better experience!
Everything was awesome, thankyou
Very nice and courteous staff
Very nice people and they got my car done quickly.I will definitely recommend Abra to anyone who needs their car fixed.
Excellent repairs and service
Excellent service. I was kept informed. All along the process. When I picked up my car the team was very informative and courteous.I am so impressed. Thank you my car looks wonderful..
Awesome job and the car was even cleaned
I could not have been more impressed with Jeff's professionalism, dedicated service, and sincere commitment to giving me my car back in the best possible condition. He kept me constantly updated and the entire process was transparent and performed in a timely manner.
Jeff was wonderful he keep me informed of my cars progress
Looks vertgood you can not tell it was damaged
Always treated with respect and understanding. Goes the extra mile, providing a superior experience and top notch customer satisfaction.
I am completely satisfied! Everyone was really helpful and great at what they do!! Especially the lady at the front!! Thanks for everything!
My door look like nothing ever happened to itgood job I will tell everyone to come see yall
I know that my vehicle was difficult to repair and I appreciate Jeff and Jason keeping me updated with the progress and the date of completion. My vehicle looks great and I am a happy customer.
Darlene made the whole experience quick, easy and simple. Understood my situation, helped me out and got my accord back as good as new. Thank you!
Bruce gave great customer service and I was really pleased with his updates and communication
Vehicle Make : Volkswagen
Great quality of work done and fast service
I enjoyed being kept up to date and the fast service. My car looks brand new and was cleamed up inside as well.
Yes each time they fix my car I have been 100% satisfied. The customer service is great and I am notified each step of the way as the repair is being fixed.
They have well taken care of repairs. They completed the service on time.
Bruce did an excellent job as always
Communication was. Great
Did mention they would touch up a scratch but did not
...a job well done & employees were friendly & professional!
It could not have went any better. I will recommend this shop to everyone I know.
Like that they kept me well informed of the status of my repair. Thank you.
Thank you so much for your hard work.
I loved my messages I got while my Nissan was getting her makeover . Kind people with good hearts. God bless you all. Once again Thank you!!
Everything was great! Dave communicates well and kept me informed all the way along. Excellent work!
Great job, very professional staff.
Kept me up to date on progress of repair.
Hope I don't need them again, but if I do would happily return to this location for vehicle repairs.
Guys, listen. I'm in high class customer service, started off as a mechanic in a body shop and have been in the industry. Bruce and his team, has provided me the same and better service than what we provide Million, billionaires and celebrities. I have learned a few options from Bruce to use in my own career. He is like talking to my father. My truck is repaired to a point better than when I purchased it new. I am sincerely appreciative of the entire experience. Thank you, thank you, thank you! Peter Bodkin
The Abra representative, Jeffry Laica was very informative with the progress of my repairs and kept me up to date daily. His customer service was exceptional. I had a great experience with Abra from start to finish.
I really appreciate the professionalism show me to me over the phone and in person I actually left my garage remote in the car that I rented and when I called the next morning not only did they find it, was able to pick it up immediately! the lifetime warranty was the cherry on top thank you Abra! I will recommend you to friends & anyone I come in contact with needing your services! Applause!!
Great work!! I was very pleased with the customer service I received. I was kept informed throughout the repair process. Great team!
We received prompt, courteous, and excellent service and the final result was a great job! We were especially happy with the way the ABRA tea kept in touch us regarding the progress of our car repairs.
Loved working with Bruce Nalewajk he kept me informed on the progress of my car and was finished on time was very nice and easy to work with will recommend your body shop to family and friends if they ever need it I hope not lol all in all great experience
The communication, personal and services provided by Abra Auto Body & Glass, was outstanding...
I love the work Abra does on my car. Jeff was also very nice and kept me abreast of what was going on with my car. I also received text messages that kept me updated about my car.
Jeff was a pleasure to work with.
Repair looks great, as if original from the factory
Professional and courteous. A job well done. It is refreshing to have this great service. I highly recommend ABRA!!
I'm extremely pleased with the work that was done on my car. A special thanks to Bruce Nalewajk, who communicated the progress on my repair everyday. It's never fun when you've been in an accident and have to have your car repaired, but Bruce and the entire team made the experience much easier. I'd highly recommend them.
Steve was awesome to work with. His team worked hard to get me my car back ahead of time.
They were very professional and did a good job will my repair.
Bruce Nalewajk and the staff I dealt with were very professional. The service I received was very satisfactory and performed in a timely manner. Hopefully I will never need ABRA's services again. I will use ABRA again if needed and I will definitely recommend ABRA to others. Thank you.
Jeff is great. Kept us informed with texts and phone calls. Thank you.
Excellent job the workmanship was excellent I would recommend to anyone
It was do e before the time given. Bruce kept me informed every step of the way. Awesome service
Car looks great. Steve was so helpful, patiently explaining everything to me.
Bruce did a great job managing my repair. Communication was great and the repair was done quicker than expected!
Thanks again Bruce!
Excellent work. Excellent and friendly staff.
Thank you for the daily updates.
Very friendly and professional
I appreciated the regular status updates.
I was extremely satisfied with the finished product, as well as the customer service I received. I was constantly kept up to date on the status of my car, and all employees I came in contact with were professional and courteous.
Good looking repair. Great job communicating throughout the process.
Very nice people to work with. They
did a fantastic job and kept me informed.
Smooth process throughout !
Phenomenal communication between Bruce Nalewajk and myself!! If he said he would let me know something he did!! Good or bad news... The text messages are awesome as well!! Super friendly staff!! Definitely recommending to friends and family!! Customers at work too!!
Everyone I delt with was great. The service was quick and repairs looked good. I would recommend this company to anyone.
Very pleased with the level of service reveived!! Steven Hathcock is the Best!!
The work appears to be First Quality. The additional request I made were completed on time. My only complaint Maybe so many texts coming
Fast and courteous service.
Great customer service by providing daily updates. Everyone has been very helpful with my "experience".
THANKS SO MUCH MY CAR HAS NEVER LOOKED SO NICE
CLEANED THE INSIDE & ALL I AM SO THANKFUL !!!
I WILL NEVER GO ANYWHERE ELSE && HIGHLY RECOMEND !!!!
As I had heard from another who had work done by your group, you can't even tell there was even a problem. I would definitely recommend Abra to anyone who needed their car fixed after an accident.
Jeff was great! Kept us informed the entire time.
I'm happy that Abra was able to fit me into the schedule for one and then took a shorter time than estimated.
Great work & friendly staff!
I appreciate the professionalism that was given to my needs with my Honda. I will definitely recommend ABRA to anyone that need auto repair. Thanks for a job well done. Calvin Rstea
Great staff and management. Followed up every day on status with current photos on repair view. Extremely satisfied.
Your team did an excellent job of keeping me informed. Thank you, Bruce Nalewajk! Also, the car was delivered a day earlier than promised!
Great communication, car completed as promised.
Excellent customer service. Bruce was warm and caring. I received daily updates and occasional pictures. A job well done!
Have used a racial concord many times. Duke and his crew are top notch
Great workmanship; Bruce is always a professional and very good at his job
Steven did a great job working with my needs to give me the best outcome available. Will def come back if the need arises.
Beautiful work, and fast! Very satisfied!
As soon as my son left. The back drivers side window would not role up in a rain shower. So now the day after we have to put it in shop to get a repair. Really. BS
satisfied with the service.
We are completely satisfied with your work and the assistance with the repairs. It was done quickly and professionally.
Truck looks good and I appreciate your daily updates.
I was very pleased with my experience with ABRA. Bruce kept me in the loop about every change or update regarding my vehicle. I would absolutely recommend this company to my peers. Thank you.
Excellent professional service,great staff. Everything done as promised and on time. WILL recommend your shop to everyone I can.Kept me updated almost every day.
They did a great job. I felt like that was going to do a great job. And they did. Couldn't believe how fast they got my car back. They did a great job on my car. I'll recommend they yo my friends and family. Keep up the great work. Thank you
They Kept us up on what was going on and how things were going: Very thoughtful personal!
Thanks for the Great Job!
The service was fast and great! Bruce did a great job keeping me informed and up to date. The customer service was fantastic. Bruce's stayed late after hours so that I could pick my car up after I got of work. Highly recommend!
Friendly and helpful staff. Very satisfied with body work. My vehicle was fixed quicker than I thought. Will do business with ABRA again and recommend to others who may need repair. Job well done!!!
Jeff was awsome! Thanks it looks great!
Thank you so much for your genuine service
Continually updated on repairs.Nruce was did an awesome job in customer service.
Love working with Bruce Nalewajk
The job was Professional and done in a timely manner with very good customer service. Thanks ABRA!
Thank you to all that had a share in repairing my car,i know it was a big job it looks and drives good again thank you.
The experience was really great every was better than expected. the only thing that i can suggest is you just make sure which is the primary number to get in touch with your clients
Felt confident from professional way everything was handled.
Work completed as scheduled
Great job on repairs
Jeff's service was truly exceptional. I really didn't expect, but was pleasantly surprised, by the amount of communication as the repairs progressed.
My service guy was the best in the business
Exceptional customer service !! Pleasant , helpful. Followed through as planned. Very pleased with the way my car looks, too. Great business all around !!
He was great kept in contact and work hard to finish the car to help me save on my rental
I m very satisfied from my repair
Everything was on time like they promised
They did very good job
Excellent customer service! Superior body work!
Great service, personal, detailed, and friendly. Will use this service again if needed!
Loved how I was kept informed every day on the process being done
They made this very easy & pleasant for me. I love that they updated me daily by text and phone calls. I appreciate all the time they have to me.
Great job car looks awesome
Repairs looked great, and on top of that, my truck was cleaned inside and out! Thanks
Everything was great planning communication working with customers. Worked me in under pressure n did a simple job n saved time. Thanks yes clean up car at end shows CLASS
My experience at Wilburn was fantastic. From the estimate to the repair completion. VERY happy. Jeff was the best.
I normally don't like and trust auto body shops in general. However the shop I went to was Awesome! They kept me well informed and looked out for me with the insurance company. To me thEirik service was 5 stars out of 5!
They took such good care of my car. Whenever we have any issues with our vehicles we bring it to them to fix them. They are the best!!! Totally happy.
Excellent job! Great customer service from start to finish!
Excellant and timely job. I could not be happier with the experience. The entire staff were excellent in their skill, attitude, and customer service
Everyone was great thanks
Bruce was absolutely fantastic and my car looks amazing.
The Job was completed in good time, and I was well informed throughout the process. They did a excellect job on my car, and I would recommend them to any and everyone that need car repairs. Great Job
Jeff and the staff was very professionals and I liked the daily updates on my car.
My Customer Service Mgr. , Jeff Laica was friendly, thorough, and efficient in handling my vehicle repairs. He updated me daily wrt progress of work and provided me flexibility in picking vehicle up when repairs were complete.
Repaired well and finished on time. I am pleased. Thank you!
Bruce was fantastic! He kept me up-to-date with my car repairs! I've always had success with Wilburn (an Abra Co), and continue to be impressed with their work.
The work was done quicker than expected and they kept me informed through the whole process.
Loved the way Bruce stayed incontact with at all times to let me know how things were going with my car.
Truck looked great! Repairs were on time and I was kept up to date on the progress. The gentleman who handled my repairs was very pleasant and easy to work with. Thank you for a great job!
Excellent job on my car! Looks better than when I bought it brand-new! Service and professionalism outstanding! The only body shop I will ever use.
Quick turn around, great communication, and my car was in excellent condition!
The repairs looked great. I appreciated the periodic text updates. I felt that Landon Carson was genuine and focused on ensuring my complete satisfaction with the truck repairs. Job well done.
The customer service exceeded my expectations. I was kept informed every step of the way. Very professional!
I would like to thank the guys at ABRA for such an awesome job! Bruce was always prompt with emails and phone calls about the status of my car!! Thank you all for such a great job!!!
They did a great job and were fabulous to work with.
Work was well done and the car was ready early!
From very early in the process. They assured me that everything would be taken care of. I love my car. It's important to me a you guys gave it back to me the way I remembered it
Thanks a bunch
Bruce was excellent! He kept me informed on the progress of my car and when I got it back it looked great! The tech was excellent as well, he stayed late to make sure my car was fixed properly when it was discovered the hood would not open. This was a great experience and I will return with all future needs!
Excellent service and updates!
Good job very professional.
Faster than expected, car looks great!!
I liked being informed daily about the progress of my car. Gave me necessary info to be informed. The work looked good and I had no issues with car.
People there were very nice. I especially appreciated the excellent communication throughout the process
I never had to wonder what was going on with the car. They kept me updated at every step. Excellent service!
I has a wonderful and easy experience with this process. Bruce Nalewajk made my process very easy and he kept me notified every second. I will definitely recommend your company to others. If I need repairs in the future, I will definitely utilize ABRA Auto Body & Glass
Great job guys! Very professional and speedy service was provided. Above and beyond my expectations!
ABRA staff were very communicative and completed the repair ahead of schedule.