Car looks great, thank you all for your hard work!
The work looks great. They let me know everything they were doing.
Work well done. Communication good, and your effort to get us the car back in time for my wife to have it when I was traveling was outstanding.
Jim did an excellent job keeping me updated on the car's repair. As for the work, I could not be more pleased with your repairs and the paint job.I would recommend you for any future repairs. Seth K
Excellent customer service.
Great Service and speed. They made a bad situation better.
Great customer service really nice people
Great job. I live and work on the road and you made this as painless as possible.
First off, the dealership said it was me that messed it up which I knew not.. The told me they send all there's to you'll so I came and was very pleased with the knowledge of the fine gentleman that looked at it for me ( he works in the office) he then after I asked called for me to let them know his serviceman didn't do his job right when lifting it up and this is what messed up my door etc... Thank you soooo much!!! Then after it was fixed like new, he had it WASHED something they have promised me past three oil changes at dealership and never did!! You guys are great and will tell my friends and family about you'll.. Thank you'll for the prompt and wonderful job... I'll surely be back.. Denise J
The truck looks like new and it is Wayne and his crew did a fantastic job. Wayne is one of the stand and honest man I have ever meet. You have a great employee don't ever lose him ???? Thanks Wayne ???? Tripp W
Mike kept me informed at every step.
The work is great! I really appreciated the daily email and telephone updates.
The person assigned to my claim was not available & only returned my call. She did not initiate contact & did not keep me updated. I had to call in & speak with the receptionist (Kathy) several times, & the general manager. Not pleased with the customer service...
Great customer service. I was very pleased from beginning to the end. Everyone was very helpful and informative. Thanks for the great job. Glad I chose your company and will highly recommend to others.
The bumper on the 2009 Dodge Caravan looks great. Abra did a great job. Abra even cleaned the inside of our van.
Surpassed my expectations. All staff I encountered were pleasant and professional. I received updates so I didn't have to wonder when my car would be returned. It was cleaner when I picked it up than when I left it! My first experience with your company but I will certainly remember you the next time I need body work on my car. Thanks to your staff for making what could have been a major headache a painless procedure.
Great staff, good process. I appreciated being kept in the loop on what was going on.
Great job... Service took a little longer than originally quoted by about a week and a half but the truck looks nice.
The work was done great, I do have a question, there is a crack in the dash that I have never seen could it have. Been done in the wreak
The only problem I had was my key got lost and it took longer to get my car back because a key had to get cut. Other than that my car looks great!
I was very please with the service they make sure that I was inform at were the car repair were every few day
Kathy and Mike are so nice. Exceptional customer service and my car looks brand !
I was beyond satisfied with my experience at ABRA. Wayne was very informative and went above and beyond to help me. He took the time to explain things to me and keep me in the loop with things that were happing with my car. I was very impressed with the dedication to customer satisfaction.
Excellent communication and excellent job on my truck thank you
Everyone was very nice & professional! I'm thankful they let me pickup my car after 5:30. So, I'd say they went out of there way to please me as a customer. I would recommend adding Wi-Fi :)
Estimate was honored, work was conpleted ahead of schedule, and it looks great! Very pleased with our service. Thank you!
Awesome job with my truck! Y'all went above and beyond
ABRA AUTO BODY &GLASS did a very good job. If you ever need your car fixed go to them.
Very professional,knowledgeable and polite! They gave me periodic updates which I appreciated.
The side door they replaced and repaired was a great job, but where they removed rear bumper or what ever they did in the rear of the truck was reinstalled incorrectly and left a piece off. I'll be contacting Monday to talk to them about. thank you
You guys were GREAT!!!!! I was always informed and kept in the loop on the progress of my repairs!! Jim called me with EVERY detail and I loved that!! They were very thorough and the work was amazing!!
Great job and very professional!
Good job and finished as promised
The repairs were perfect and the job was completed faster than expected. I am happy with my experience. Thank you
My car was sent from one ABRA to another due to being too busy. It came back with a bumper clip still broken, scratches still not fixed, and a horrible paint job. The original ABRA kept it in their shop to repair the repairs and I am still waiting on it.
They did an excellent job. My trunk and bumper look fantastic. You cannot tell that just a few weeks ago it was completely crunched in. It looks brand new!
Very professional. Great communication and coordination. Thank you.
Thanks for the professionalism that Mike and Julie provided and keeping me inform on my car repair.
Awesome people and thanks to David for a quick repair and keeping me up to date on progress.
The Aabra team is professional , efficient and courteous . I am very pleased .
David was very accommodating, the young lady that I talked to at the desk and on the phone was a pleasure to talk to!
Very pleasant staff and repairs came out beautifully! Thank you
Beautiful job was surprised that you could make it look factory painted. Everyone seemed to want it done as perfectly as the owner would want it. I was always kept up to date on the progress of the repairs. I am very picky and was just taken back by how nicely it was done. And was told of the lifetime warranty on the repairs and paint. Just for your information I was seriously considering trading it when I got I back just because it was damaged but not now I will keep it for sure. Thanks
Looks great! Pleasure doing business with reputable and professional staff!
Greatest part was picking up my car and seeing the great body work, car looks like new
Ya'll went above and beyond, cleaning vacuuming and deodorizing the interior. All pet hair was gone, cigarette smell eliminated, great job!
Everyone was incredibly helpful and kind.
Very nice and courteous people took excellent care of my car and myself
Outstanding !! Every aspect, customer service, work and speed. Best company I have ever used. Megan was nice and Daniel outstanding. Kept me up to date, and called when he said he would.
Great job. Thank you very much.
Great job! I really appreciated the way l was kept informed on a daily basis. Everyone was super nice and friendly. My car looked so good and was cleaned up very nicely. It was a great experience and I will certainly recommend you guys to everyone I know. Could not have asked for a better experience. Thanks so much!! Cheri S
Always kept me up to date about my car. Really appreciated that.
I liked the text message updates I received. Everyone I spoke with on the phone was very nice and pleasant to talk to! I'm very happy with the repairs and overall
Outstanding work and customer service! I would definitely recommend!
The painter really painted glass. So happy with the results. And the women that helped me through all of it made it really easy. She was awesome! Thank you ABRA!!!
The team was very professional, courteous, and efficient with my vehicle repair.
Great job! I'm very picky so for me to sat that we are completely satisfied is very rare. I really liked the text messages each day as an update. Did not have to stop and call to check on status. Awesome job! Very nice and courteous employees. I would highly recommend ABRA to anyone. Thank you !!!!
ABRA did a great job on my car. They were very professional and friendly. Keep up the good work ABRA. I would recommend you to family and friends.
Yes David was very professional and he did keep me in touch with what's going on I love the service I would give him an excellent survey
It was very thoughtful of ABRA to send me daily updates on the status as repairs were being made to my vehicle.
The staff was professional!
Excellent customer service. Great job.
David McElroy is so efficient and helpful .
Great communication throughout the entire repair process!
I loved the text messages. Everyone was very friendly and helpful.
Everyone was extremely friendly and helpful. My truck looks real nice. They even washed and vacuumed it!
I am a mechanical engineer. So I can easily spot fast talking. I talked to Daniel almost every day. He gave me the impression that he was just going through the sama words he tells most customers. I found many holes in his comments . I know what was involved in the repair of my car. I was very concerned when he ask for more money to complete my repair.
Professional service every one was so helpful Buick looks new thank you local business we are fortunate to have thank you again
Great service and results
Everyone we came in contacted with were friendly and helpful. Keeping us updated on the progress of the repairs. Also, the office was very clean and neat.
Everyone treated me extremely well and the finished job looked great.
The work was done right and in a timely manner. The people there are truly professional and friendly
and helpful and friendly
The wait time to get in was a little long but once it was in they got it done in no time. I would recommend this shop.
Your crew was courteous and your work was well done. David did an outstanding job working with me and keeping me informed daily of the progress of my car. You guys get a 10 in my book.
Very knowledgeable very professional and delivered the car on time the car looks absolutely beautiful would refer their services to my friends
David was great and treated me like family.
Superior customer service communication. I am going to utilize your communication approach in my company.
I would use this location again and will recommend to everyone that. Weds repairs done.
They were very friendly and did excellent work.I would recommend them to everyone
From the beginning to the end of repair you all have been amazing! Thank you for everything.
Excellent communication and the car looks amazing.
So far satisfied with the work that was done.
My experience with ABRA in Belmont, NC was wonderful. It was my first time getting in a car accident and they explained everything in detail to me. I was overwhelmed but after talking with the staff at this location I was comfortable with the entire repair and situation.
Excellent service & friendly professional personnel. Very pleased.
I have a comment for the updated text messages to my phone to be more detailed by Abra. The last text message regarding my car should say Ms. Boler your car is ready for you to pick up. The text message needs to say my car is ready instead of estimated date is 02192016
Courteous friendly timely and more importantly seamless repair.
Customer service goid so far.
The work completed was above expectations. The staff was extreamly good to me as evidenced by frequent text and verbal updates. Pick up was a breeze and they all thanked me for the business. I will highly recommend to anyone.
Every one did a great job !
Totally great experience.
Daniel was great from start to finish! He explained everything to me. Answered all my questions. Made me feel included in the repair of my vehicle. He kept me up to date daily. I will forever recommend you guys and especially Daniel for any car repair anybody ever needs.
The job was done in a short amount of time. My car was clean when it was returned. I am very well satisfied with the service I was provided with.jo
Team was great! Loved the cute text messages.
I have a wonderful experience with ABRA Auto. They made process seamless and kept me informed throughout the entire process. I would recommend them to anyone that requires body work.
I was kept well informed of the status on my car. Thank you
They did an excellent job. Great customer service. They made my car look wonderful inside and out :)
Job well done, it was done on time,I definitely will go to your business for repair. ..
Daniel was both professional and pleasant.
I was more than satisfied with the service I received! Daniel always contacted me with updates which was great, I've never had someone do that! Having him do that reassured me I was in the right place for my car to be fixed!
Quick turnaround. David kept me in he loop each day.
The team did a great job keeping me updated on the progress and the work was on point!
I enjoyed my experience and receiving updates along the way was very assuring. Daniel even stayed late so I could pickup my car.
Delays and very poor communication
I got updates w photos. Friendly staff. Repair looks great.
Vehicle Make : Mitsubishi
I just got my Mitsubishi 2015 yesterday after 3 months and it's making a awful racket when u drive it !!!' I would never recommend y'all to anybody ever !!! This long and y'all give me a car that sounds like ****??? Somebody must have been drinking on the job and because of somebody my husband has to bring it back up there today and y'all better fix it and it's very inconvenient y'all ****
Thanks again, your change of insurance when the policeman report came through, you keeping me informed on all repair, and my auto is as if it was never in accident, thank you.
Was treated very professional by this company. They kept me updated each day and I was very satisfied with the out come of my vechile.
I was very impressed with the customer service I experienced from David McElroy and the receptionist .
Very helpful and kept me informed the whole time.
Ken was awsome he kept me informed everyday while my car was being repaired even when there was no new information to share he still called with where they were. As we say in the Navy Bravo Zulu on a great job
Vehicle Make : Mitsubishi
Always a pleasure!
Ken did a great job keeping me informed on the progress of my vehicle.
Thank you all so very much for always keeping me posted at every stage until completion. A very professional job done and a very satisfied customer.
Excellent service Dave kept me informed every step of the way
Great service. Kept in contact with me! Overall a great experience for my first auto body repair!!!
Wow. What can I say. From drop off to completion the experience was flawless. The text and phone communication was so appreciated. When I picked up the car I was absolutely 10000 percent satisfied I am so glad I picked your company to repair our mercedez. Great job my sincerest thanks
Great job guys!
David took very good care of me. He kept me very informed. He made me feel very comfortable and answered all my questions.
The receptionist was very friendly and pleasant.
The repair to my truck was great, good job.
I will recommend Abra/Willburn Autobody to all my family and friends.
Everyone was very professional, would highly recommend them to anyone needing auto body work. Quick and efficient also. No.1 in my opinion. Thank you
I have only driven the Sonata a few miles and it seems to be running well. If I have any problems I will contact Abra Body Shop. They kept me informed through the whole process.
Ken was very knowledgable and helpful.
Vehicle Make : Mini Cooper
Very friendly, knowledgeable and the
Car looked great. Please thank the entire team!!
David was very detailed. He mept us informed every step of the way. I would use your company again.
Was done sooner than expected and looked just like it did before I got hit. Staff was super nice!
Everything came out great the truck looks great and the people helpful and nice thanks
Got home from the body shop to find that my right front turn signal isn't working. The shop has offered to send someone to take care of the issue. Other than that, I'm pleased with how the experience went.
David and Megan were great.
Ken was very knowledgeable and helpful. He kept me up-to-date on the process. Plus the car was finished in a reasonable amount of time
Good service! Did a great job patching up my car, it looks great. Staff was very good
Vehicle Make : Volkswagen
I liked the quick turn around time and still did a great job on the car. Thank you
I appreciated the daily updates I received. They came by either email or text so it was easy to communicate and get my questions answered.
My truck looked good. They did a great job
I was very satisfied with the work completed on my truck. I appreciated the progress updates via text and phone calls throughout the process. Job well done!!
Very professional. Nice work.
They went above what I expected.Ken was very kind. Megan was very sweet. They treated me like Family.
The service received was outstanding. I especially was impressed with the daily emails regarding the progress of my car repairs. I would indeed recommend your services. Thank you, Betty W
Top quality customer service and Mitch was great answering all my questions to reassure my choice was a good one leaving my 2015 Equinox with them.
AAA rating in my book
Great communication with me about every step of my car thank you
Your team was awesome especially Mitch J. He kept me informed regularly about the repairs on my car I would recommend ABRA to everyone
Thank you for your excellent service and quality of work.
Well done. Very professional. Many thanks.
I made a complaint to their office because my front bumper in reinstalled crooked and I was told that was how it was supposed to fit and it couldn't be straightened.
ABRA was very helpful in letting me know
Every day what was going on with my car repair and the exact day it was going to be ready for me to pick it up. That was very helpful to me because no one had ever done that for me or my husband. The body shops would always call my husband on pickup day and tell him you can come and get your car it is ready.
I picked up my auto on Saturday morning at 11:00 am and it had been washed and shinning like a silver dollar and I could not tell that I had ever had a bump up.
They all were so kind. I would never take my auto any where else and I will tell all my friends where to get a wonderful job done and the kindness your are shone.
Mary J Green
Great on keeping up with the statis on my car
Very satisfied with the work that was done.
I was kept in the loop the entire time. Answered every question! Would highly recommend
They kept an open line of communication and were quick to respond to any questions or concerns I had
Excellent customer service!
Had to bring back for a minor touch up. Nothing major just inconvenience, otherwise service was great. I would use your services adain, no question.
Thanks for doing a great job on our Cube. It came out as promised with good communication along the way.
Very good to work with. I would come back again and also tell other people about the good work.
I appreciated the text updates so I could plan properly to pickup my vehicle. Car looked great!
Car looks great deffinatly coming back if I ever need anymore repairs done
Excellent customer care and great work! Very satisfied & will use again when needed.
Was disappointed In the check out process. Girl was also grumpy. Bob was excellent. Car looks grest.
Helpful and courteous staff. I was completely satisfied and impressed with the attention given to the work details. Thank you.
My file wasn't there when I arrived for my spot and the forms about OEM parts concerned me. But Mitch came out front and did a great job easing my concerns and frustrations. I am pleased that it was fixed in one day.
Perfect job and great people.
Was treated by professionalism, and the quality of the repair was superb. I will definitely refer my friends and family to Wilburn Body Shop.
Fast work, professional, courteous
Mitch and the entire staff provide exceptional service in a timely manner. I would definitely recommend their service to anyone.
Excellent crew! Mitch is outstanding!
Iam very satisfied with my experience at ABRA.everything was excellent. Thank you
Great service. Great people. I was told during
Process when car to be ready.
Superb service. Gentleman that handled gets A
Would have liked to have seen the estimate earlier, but overall a very pleasant experience.
My car is still not fixed. I have called at least 10 times. A former manager Mark came to my employment to look at my car and tried to tell me my bumper is supposed to be uneven that's just how it's made. Which I later found out by the new manager Wayne that is crap. But anyway, Mark looked at my Abs/ traction sensor and said that my car would have to be taken to Firestone and he would have the problem fixed if progressive doesn't cover it since his company has provided such horrible customer service. I mean it has been a nightmare they promised twice they were coming to pick up my car and never showed up or called. Finally Mark came out to look at it after of course 8 phone calls and I was told abs issue would be fixed and of course the shotty repair work is just how bumpers are made. I have been nice and very patient but that's all out the window. I had a friend bring my car back to the body shop in Belmont Last Saturday and manager Wayne and Shaun took pictures of the axle and stuff under my car to send to progressive adjuster so they can hash it out and see who's repairing it. Well the progressive adjuster jason called me today and said he never could get the body shop to call him back about emailing him the pics so he stopped by today and they was told they have been deleted. So now I am going to have to waste my time and a trip down there to deal with this yet again. Funny thing is that Wayne said the **** bumper was not acceptable and put on by someone that is getting ready to be terminated. Well I am sorry but if you don't have compatent employees that is not my fault and I should not be burned with this the dang wreck was bad enough.
Anyway the problem is that your company sent me home in an unsafe vehicle that I am responsible for carrying 4 chidren in. I called you the next business day and informed you about the abs and traction issue because it is not safe and I was scared And didn't know if I should be driving it. And I've called and called and finally a month and half later you found out the axle is damaged again this was not prior to the accident so when you did the assessment of my car this should have been seen and addressed with progressive. At this point I do not care anymore about any excuses or bs I want the work fixed and I don't care if you have to do it all or if you deal with progressive and yal come to some agreament but this is not my problem. I will be leaving bad reviews and warning others to stay clear of your body shop every where I can. I have just emailed wsoctv whistleblower, insurance commission and i will be looking to post reviews on social media also. Thanks for nothing for but more hassles.
They did a great job and got it done quickly everybody was very kind and very professional.
Vehicle Make : Mitsubishi
Nice work and good service
The car looks great. It looks like new again. I will definitely come back with any of my future auto body needs.
Vehicle Make : Volkswagen
I only dealt with Bob Tonero, the new manager I think his name is Wayne, and Megan at the reception desk. ALL were wonderful!! I would definitely use this shop again ( but I hope I never need to ???? being hit was no fun! ????)
Thank you, Mrs. Lori C. Reel
My car was at the body shop for a long time which I thought was unreasonable. The repairs to my hood is very unacceptable. The paint has swirls in it.
I was very impressed with the constant updates provided during the repair. I was equally impressed with the excellent repair job. My car looks like new. I would recommend wilburn body shop to anyone. The entire experience made a bad event come out for good. Thank you
Great service all around; from front desk to picking up my car.
I greatly appreciated being updated on the progress.
Absolutely will recommend these guys!
Was never informed was told information that was false will never go back
Last time using ABRA. Not a horribly experience but lacks a lot in every area. If my Toyota passed your QC department then your QC department needs to be reviewed and or overhauled.
Fast and efficient. Very friendly staff and excellent work. I will definitely recommend this facility.