Great Communication, Delivery, Repair, and Customer Service. Will return and recommend your service.
Wayne was great! Kept me informed every step of the way.
Great customer service. Always friendly.
My car took wY to long to be completed .. Other than that the car looks good
Thank you. I love the text message updates.
Excellent repair to my car and excellent updating daily.
Excellent Professional Service.The Young Lady that Helped us was VERY Knowledgeable and Answered all our questions.Our Car looked amazing they and "She" went above and beyound our expectations.Thank you so much Mrs. Harris
Job well done! However, there are two screws missing from the right front mud flap that had to be removed and reinstalled. Other than that, paint job looks great!
Everyone was courteous and helpful. It was a great experience and the updates were also helpful
I like the professional business that company agent showed toward me and my car
Everyone was so nice and helpful. They kept me posted on how things were going. I have people say to me, your car looks good and who ever worked on your car did a good job.
Wayne was very friendly professional and willing to work hard to get my car fixed just right and on time! It was a pleasure working with him and all the staff! I will certainly recommend you to my friends.
Car looks beautiful. Felt bad after I backed into tree.
Staff at your business made me feel all would be ok.
And it was. Done very fast. Kept totally informed.
A plus rating (or ten stars out of ten) in this
mechanical engineer's mind. Will return if
Future services needed. Hope I drive better.
Thanks Dan Ritchie
My car is beautiful! Job well done. Love the text updates. Will recommend you to family and friends. Jennifer was awesome ,Kathy was efficient and hilarious. Nice to go to a business where staff members are singing and seem to enjoy their job. Very comfortable leaving my car in your hands. Would recommend you to anybody . Thank you, thank you! You took excellent care of me and my car! Judy H
Very satisfied everything looks good.everyone I dealed with very nice and professional. Very good experience.
Thank for the excellent work and customer service. Wayne kept me updated on my vehicle and was very helpful. Would definitely recommend ABRA and will use in the future.
People were very friendly and helpful throughout the process.
Great job. Handled promptly and professionally!
Thank you for wonderful service. God bless you!!!
Jennifer and the body shop gentlemen was very professional and attentive to my need. They did a excellent job along the way keeping me updated. Thanks again for the great service.
The staff was very friendly and helpful
I was very satisfied with the speed of service and the turn around.
My car looked better than incredible ! So new looking! I was so happy and smiled all the way home. The accident was hard on me and everyone there made it so much better. I am grateful. Thank you so much and I cannot wait to tell everyone what a great job you all did!
Thanks for all your kindness and the several updates on my car.
Communication was excellent and the van was finished promptly.
My car looked great and the staff was so very nice and polite. Everyone seemed
Interested in helping me figure out things about my car that I had no idea what they were. I will be happy to recommend Abra any time.
Vehicle Make : Mitsubishi
Great job on repairs and getting done in a timely Manner
I was estimated a 4 day job but in fact it took but in turn it took 7. Pleased with the overall customer service and car looks great.
Great experience from start to finish and fantastic work
Excellent customer service. The work done was impeccable. Thank you for getting my car back to new again.
Excellent job, very satisfied! Jim was awesome, great representative. Thumbs up on the whole experience!
Fast, courteous service for a custom bumper problem. Very well satisfied.
Wayne, Cathy, and Julie in Belmont all did a great jobs. The car looked great, and the service recovery along the way was excellent.
Car looks great! Thanks for getting it ready in such a timely manner!
Faster than I expected. Cooperative and accommodating. My car was wiped clean on the inside surfaces, even cleaned my sticky cup holder. Can't say enough good things. Five Star care. I have been telling all my friends where to find the best service.
I received very good service. The staff was very nice and I received updates on the progress of the car repairs. Very impressed with ABRA!
Amazing work! Took my car in on a Monday got it back on that following Friday! My car not only was fixed and the paint job was perfect but they detailed the inside and outside of my car! Will do all my car services with Abra!!
Everyone was friendly and professional. Cathy and Jim really made the whole experience a pleasure.
Car looks great, thank you all for your hard work!
The work looks great. They let me know everything they were doing.
Work well done. Communication good, and your effort to get us the car back in time for my wife to have it when I was traveling was outstanding.
Jim did an excellent job keeping me updated on the car's repair. As for the work, I could not be more pleased with your repairs and the paint job.I would recommend you for any future repairs. Seth K
Excellent customer service.
Great Service and speed. They made a bad situation better.
Great customer service really nice people
Great job. I live and work on the road and you made this as painless as possible.
First off, the dealership said it was me that messed it up which I knew not.. The told me they send all there's to you'll so I came and was very pleased with the knowledge of the fine gentleman that looked at it for me ( he works in the office) he then after I asked called for me to let them know his serviceman didn't do his job right when lifting it up and this is what messed up my door etc... Thank you soooo much!!! Then after it was fixed like new, he had it WASHED something they have promised me past three oil changes at dealership and never did!! You guys are great and will tell my friends and family about you'll.. Thank you'll for the prompt and wonderful job... I'll surely be back.. Denise J
The truck looks like new and it is Wayne and his crew did a fantastic job. Wayne is one of the stand and honest man I have ever meet. You have a great employee don't ever lose him ???? Thanks Wayne ???? Tripp W
Mike kept me informed at every step.
The work is great! I really appreciated the daily email and telephone updates.
The person assigned to my claim was not available & only returned my call. She did not initiate contact & did not keep me updated. I had to call in & speak with the receptionist (Kathy) several times, & the general manager. Not pleased with the customer service...
Great customer service. I was very pleased from beginning to the end. Everyone was very helpful and informative. Thanks for the great job. Glad I chose your company and will highly recommend to others.
The bumper on the 2009 Dodge Caravan looks great. Abra did a great job. Abra even cleaned the inside of our van.
Surpassed my expectations. All staff I encountered were pleasant and professional. I received updates so I didn't have to wonder when my car would be returned. It was cleaner when I picked it up than when I left it! My first experience with your company but I will certainly remember you the next time I need body work on my car. Thanks to your staff for making what could have been a major headache a painless procedure.
Great staff, good process. I appreciated being kept in the loop on what was going on.
Great job... Service took a little longer than originally quoted by about a week and a half but the truck looks nice.
The work was done great, I do have a question, there is a crack in the dash that I have never seen could it have. Been done in the wreak
The only problem I had was my key got lost and it took longer to get my car back because a key had to get cut. Other than that my car looks great!
I was very please with the service they make sure that I was inform at were the car repair were every few day
Kathy and Mike are so nice. Exceptional customer service and my car looks brand !
I was beyond satisfied with my experience at ABRA. Wayne was very informative and went above and beyond to help me. He took the time to explain things to me and keep me in the loop with things that were happing with my car. I was very impressed with the dedication to customer satisfaction.
Excellent communication and excellent job on my truck thank you
Everyone was very nice & professional! I'm thankful they let me pickup my car after 5:30. So, I'd say they went out of there way to please me as a customer. I would recommend adding Wi-Fi :)
Estimate was honored, work was conpleted ahead of schedule, and it looks great! Very pleased with our service. Thank you!
Awesome job with my truck! Y'all went above and beyond
ABRA AUTO BODY &GLASS did a very good job. If you ever need your car fixed go to them.
Very professional,knowledgeable and polite! They gave me periodic updates which I appreciated.
The side door they replaced and repaired was a great job, but where they removed rear bumper or what ever they did in the rear of the truck was reinstalled incorrectly and left a piece off. I'll be contacting Monday to talk to them about. thank you
You guys were GREAT!!!!! I was always informed and kept in the loop on the progress of my repairs!! Jim called me with EVERY detail and I loved that!! They were very thorough and the work was amazing!!
Great job and very professional!
Good job and finished as promised
The repairs were perfect and the job was completed faster than expected. I am happy with my experience. Thank you
My car was sent from one ABRA to another due to being too busy. It came back with a bumper clip still broken, scratches still not fixed, and a horrible paint job. The original ABRA kept it in their shop to repair the repairs and I am still waiting on it.
They did an excellent job. My trunk and bumper look fantastic. You cannot tell that just a few weeks ago it was completely crunched in. It looks brand new!
Very professional. Great communication and coordination. Thank you.
Thanks for the professionalism that Mike and Julie provided and keeping me inform on my car repair.
Awesome people and thanks to David for a quick repair and keeping me up to date on progress.
The Aabra team is professional , efficient and courteous . I am very pleased .
David was very accommodating, the young lady that I talked to at the desk and on the phone was a pleasure to talk to!
Very pleasant staff and repairs came out beautifully! Thank you
Beautiful job was surprised that you could make it look factory painted. Everyone seemed to want it done as perfectly as the owner would want it. I was always kept up to date on the progress of the repairs. I am very picky and was just taken back by how nicely it was done. And was told of the lifetime warranty on the repairs and paint. Just for your information I was seriously considering trading it when I got I back just because it was damaged but not now I will keep it for sure. Thanks
Looks great! Pleasure doing business with reputable and professional staff!
Greatest part was picking up my car and seeing the great body work, car looks like new
Ya'll went above and beyond, cleaning vacuuming and deodorizing the interior. All pet hair was gone, cigarette smell eliminated, great job!
Everyone was incredibly helpful and kind.
Very nice and courteous people took excellent care of my car and myself
Outstanding !! Every aspect, customer service, work and speed. Best company I have ever used. Megan was nice and Daniel outstanding. Kept me up to date, and called when he said he would.
Great job. Thank you very much.
Great job! I really appreciated the way l was kept informed on a daily basis. Everyone was super nice and friendly. My car looked so good and was cleaned up very nicely. It was a great experience and I will certainly recommend you guys to everyone I know. Could not have asked for a better experience. Thanks so much!! Cheri S
Always kept me up to date about my car. Really appreciated that.
I liked the text message updates I received. Everyone I spoke with on the phone was very nice and pleasant to talk to! I'm very happy with the repairs and overall
Outstanding work and customer service! I would definitely recommend!
The **** really painted glass. So happy with the results. And the women that helped me through all of it made it really easy. She was awesome! Thank you ABRA!!!
The team was very professional, courteous, and efficient with my vehicle repair.
Great job! I'm very picky so for me to sat that we are completely satisfied is very rare. I really liked the text messages each day as an update. Did not have to stop and call to check on status. Awesome job! Very nice and courteous employees. I would highly recommend ABRA to anyone. Thank you !!!!
ABRA did a great job on my car. They were very professional and friendly. Keep up the good work ABRA. I would recommend you to family and friends.
Yes David was very professional and he did keep me in touch with what's going on I love the service I would give him an excellent survey
It was very thoughtful of ABRA to send me daily updates on the status as repairs were being made to my vehicle.
The staff was professional!
Excellent customer service. Great job.
David McElroy is so efficient and helpful .
Great communication throughout the entire repair process!
I loved the text messages. Everyone was very friendly and helpful.
Everyone was extremely friendly and helpful. My truck looks real nice. They even washed and vacuumed it!
I am a mechanical engineer. So I can easily spot fast talking. I talked to Daniel almost every day. He gave me the impression that he was just going through the sama words he tells most customers. I found many holes in his comments . I know what was involved in the repair of my car. I was very concerned when he ask for more money to complete my repair.
Professional service every one was so helpful Buick looks new thank you local business we are fortunate to have thank you again
Great service and results
Everyone we came in contacted with were friendly and helpful. Keeping us updated on the progress of the repairs. Also, the office was very clean and neat.
Everyone treated me extremely well and the finished job looked great.
The work was done right and in a timely manner. The people there are truly professional and friendly
and helpful and friendly
The wait time to get in was a little long but once it was in they got it done in no time. I would recommend this shop.
Your crew was courteous and your work was well done. David did an outstanding job working with me and keeping me informed daily of the progress of my car. You guys get a 10 in my book.
Very knowledgeable very professional and delivered the car on time the car looks absolutely beautiful would refer their services to my friends
David was great and treated me like family.
Superior customer service communication. I am going to utilize your communication approach in my company.
I would use this location again and will recommend to everyone that. Weds repairs done.
They were very friendly and did excellent work.I would recommend them to everyone
From the beginning to the end of repair you all have been amazing! Thank you for everything.
Excellent communication and the car looks amazing.
So far satisfied with the work that was done.
My experience with ABRA in Belmont, NC was wonderful. It was my first time getting in a car accident and they explained everything in detail to me. I was overwhelmed but after talking with the staff at this location I was comfortable with the entire repair and situation.
Excellent service & friendly professional personnel. Very pleased.
I have a comment for the updated text messages to my phone to be more detailed by Abra. The last text message regarding my car should say Ms. Boler your car is ready for you to pick up. The text message needs to say my car is ready instead of estimated date is 02192016
Courteous friendly timely and more importantly seamless repair.
Customer service goid so far.
The work completed was above expectations. The staff was extreamly good to me as evidenced by frequent text and verbal updates. Pick up was a breeze and they all thanked me for the business. I will highly recommend to anyone.
Every one did a great job !
Totally great experience.
Daniel was great from start to finish! He explained everything to me. Answered all my questions. Made me feel included in the repair of my vehicle. He kept me up to date daily. I will forever recommend you guys and especially Daniel for any car repair anybody ever needs.
The job was done in a short amount of time. My car was clean when it was returned. I am very well satisfied with the service I was provided with.jo
Team was great! Loved the cute text messages.
I have a wonderful experience with ABRA Auto. They made process seamless and kept me informed throughout the entire process. I would recommend them to anyone that requires body work.
I was kept well informed of the status on my car. Thank you
They did an excellent job. Great customer service. They made my car look wonderful inside and out :)
Job well done, it was done on time,I definitely will go to your business for repair. ..
Daniel was both professional and pleasant.
I was more than satisfied with the service I received! Daniel always contacted me with updates which was great, I've never had someone do that! Having him do that reassured me I was in the right place for my car to be fixed!
Quick turnaround. David kept me in he loop each day.
The team did a great job keeping me updated on the progress and the work was on point!
I enjoyed my experience and receiving updates along the way was very assuring. Daniel even stayed late so I could pickup my car.
Delays and very poor communication
I got updates w photos. Friendly staff. Repair looks great.
Vehicle Make : Mitsubishi
I just got my Mitsubishi 2015 yesterday after 3 months and it's making a awful racket when u drive it !!!' I would never recommend y'all to anybody ever !!! This long and y'all give me a car that sounds like ****??? Somebody must have been drinking on the job and because of somebody my husband has to bring it back up there today and y'all better fix it and it's very inconvenient y'all ****
Thanks again, your change of insurance when the policeman report came through, you keeping me informed on all repair, and my auto is as if it was never in accident, thank you.
Was treated very professional by this company. They kept me updated each day and I was very satisfied with the out come of my vechile.
I was very impressed with the customer service I experienced from David McElroy and the receptionist .
Very helpful and kept me informed the whole time.
Ken was awsome he kept me informed everyday while my car was being repaired even when there was no new information to share he still called with where they were. As we say in the Navy Bravo Zulu on a great job
Vehicle Make : Mitsubishi
Always a pleasure!
Ken did a great job keeping me informed on the progress of my vehicle.
Thank you all so very much for always keeping me posted at every stage until completion. A very professional job done and a very satisfied customer.
Excellent service Dave kept me informed every step of the way
Great service. Kept in contact with me! Overall a great experience for my first auto body repair!!!
Wow. What can I say. From drop off to completion the experience was flawless. The text and phone communication was so appreciated. When I picked up the car I was absolutely 10000 percent satisfied I am so glad I picked your company to repair our mercedez. Great job my sincerest thanks
Great job guys!
David took very good care of me. He kept me very informed. He made me feel very comfortable and answered all my questions.
The receptionist was very friendly and pleasant.
The repair to my truck was great, good job.
I will recommend Abra/Willburn Autobody to all my family and friends.
Everyone was very professional, would highly recommend them to anyone needing auto body work. Quick and efficient also. No.**** in my opinion. Thank you
I have only driven the Sonata a few miles and it seems to be running well. If I have any problems I will contact Abra Body Shop. They kept me informed through the whole process.
Ken was very knowledgable and helpful.
Vehicle Make : Mini Cooper
Very friendly, knowledgeable and the
Car looked great. Please thank the entire team!!
David was very detailed. He mept us informed every step of the way. I would use your company again.
Was done sooner than expected and looked just like it did before I got hit. Staff was super nice!
Everything came out great the truck looks great and the people helpful and nice thanks
Got home from the body shop to find that my right front turn signal isn't working. The shop has offered to send someone to take care of the issue. Other than that, I'm pleased with how the experience went.
David and Megan were great.
Ken was very knowledgeable and helpful. He kept me up-to-date on the process. Plus the car was finished in a reasonable amount of time
Good service! Did a great job patching up my car, it looks great. Staff was very good
Vehicle Make : Volkswagen
I liked the quick turn around time and still did a great job on the car. Thank you
I appreciated the daily updates I received. They came by either email or text so it was easy to communicate and get my questions answered.
My truck looked good. They did a great job
I was very satisfied with the work completed on my truck. I appreciated the progress updates via text and phone calls throughout the process. Job well done!!
Very professional. Nice work.
They went above what I expected.Ken was very kind. Megan was very sweet. They treated me like Family.
The service received was outstanding. I especially was impressed with the daily emails regarding the progress of my car repairs. I would indeed recommend your services. Thank you, Betty W
Top quality customer service and Mitch was great answering all my questions to reassure my choice was a good one leaving my 2015 Equinox with them.
AAA rating in my book
Great communication with me about every step of my car thank you
Your team was awesome especially Mitch J. He kept me informed regularly about the repairs on my car I would recommend ABRA to everyone