It took almost two months to repair the bumper damage. The vehicle was sitting at your shop for a month before you realized that you were unable to fix it without Toyota dealership help. It costs me almost one moth of rental car expenses out of pocket. Plus I sent an email yesterday to Leah about not painting my rear bumper as it was promised to me by the email, I received no reply. I will post a review of your service online for not very professional quality of service.
They were excellent because they were persistently keeping me notified about the progress of my vehicle.
Nice to receive a thoroughly clean car!
Vehicle Make : Mitsubishi
My wife and I would like to thank you guys, for taking your time repairing our Mitsubishi. Thank you for not rushing we will highly refer you guys again thank you.
Vehicle Make : Volkswagen
Thanks! Cleaning was appreciated
For the most part, it was a great experience with Fix Auto. The completion just took a lot longer than the original estimate we were given.
the repair got delay and it was delievered as promised.However, I like the status repair email sent every tuesday and thrusday.
Faster than I expected! Great job! Got my car inside and outside clean! Very satisfied when picked up.:)
Completely satisfied with the finished product! Thank you
I called and asked if I could take my car because I had somewhere to be that weekend and I was told that was fine. Repairs would have taken too long and my car was in drivable condition so I intended to use the car for the weekend then take it back for repairs. However when I went to pick up the car, I was told they had already started working on repairs after I called them. I was unable to drive myself and the people who were supposed to be in my car to my officer retreat because of this. No complaints about the actual repairs or service. I just wish there was better communication and consistency. Coming up with a different plan would not have been a problem if I had known I would have to come up with a different plan.
We appreciate the good customer service as well as a job well done.
Bob and Sheri Humphrey
I brought my car to your shop for the damaged body part to get fixed. It took over eight excluding the Holiday. I was told, when I brought it, it might take few days (2 - 4 days). Yesterday, when I come to pick it up, I figured out that the shift gear was changed. I'm not sure why someone got to the interior and change this part. I'm deciding to take it to Toyota Dealer to get it inspected. Since I was upset, I left my car at your shop.
Very professional and nice! Thank you!
The replaced door doesn't seem to align well enough with the body.
I'm very happy with the work done on my car!
I appreciate the professionalism from the whole team. On my first visit for a quote, your team washed my car. How awesome is that? I also needed help as a third party was paying for the damage. No problem, you handled everything and made it easy. Thank you.
Everyone was super helpful especially because I was on vacation soon after my accident and was still able to get everything settled within a week
Great customer service, Rob was generous of explain everything.thanks
I like the work that was done. From what I can see right now, it is perfect!
Vehicle Make : Volkswagen
It took twice as long as they thought. Also u had some dings on my side door and they never asked if it could've fixed
The work is flawless, but the experience was even better. The whole experience was very smooth.
Very professional service and work. Thanks!
They made a very negative situation - my car accident - a little easier. Thank you.
My CRV looks & runs great since getting it back from your shop, thanks for all your hard work!
Thank you for the professional work. Another job well done!
I'm so happy and very satisfied with the professional work thanks everyone for the wonderful job
Everyone was very helpful and completely professional. My car looks brand new and the work was completed faster than I anticipated.
Thank you for a job well done!
Great fix good service and goof work. Than you
Vehicle Make : Volkswagen
My experience with Ms. Crinks and the rest of her coworkers is the best I have had in my life. I am 65 years old so I have had a long experience with auto repair. Thank you for the good service and I will use this company for any auto body needs in the future.
Vehicle Make : Volkswagen
This is the third reply job Fix has done on my or my wife's vehicles. Service has been exceptional every time...this time the team went the extra mile to detail the car, including really deeply cleaning the interior and buffing out as many scratches and blemishes as possible in the paint. Top notch. Friendly and courteous...just awesome.
Auto fix kept me inform of the car repair status and their customer service is always courteous. I'm one satisfied customer.
I appreciated that a live person always answers the phone, that Rob was willing and able to do my estimate so quickly and that the shop was able to do the repairs when convenient for me. Everyone in the office was very helpful, friendly and professional. Thank you! And, the car looks great!
High quality and cost effective.
Great job everyone! I'm very happy with the results!
Easy to work with this team
Vehicle Make : Mitsubishi
Everyone we dealt with at Fix Auto was helpful and professional and they kept us well informed of the progress from estimate to parts delivery to repair completion. The repair was also completed in less time than we initially expected which was much appreciated.
Finished on time and easy drop off/pick up experience. Kept us updated via text & phone. Thank you!
Enjoy the experience here.
Your customer service was excellent, I felt you went the extra mile to make my 13 year old truck look like it was just rolling off the lot with the wash and wax job you did. Far exceeded my expectations. Thank you, you took the crummy experience of dealing with a break-in and the lack of customer service I was experiencing with my auto insurance and made it wonderful.
Would definitely recommend Fix Auto of Bellevue
Excellent service done right. It's really appreciated. My car looks awesome!!!
Great job updating me via email the status of the repairs! Really appreciated knowing what was going on without having to call. Repairs look great!
Thank you! Awesome service
Enjoyed how responsive and friendly your team is throughout the whole process of getting my car back to the pre collision state.
I was told I'd get update emails but for two weeks, no one contacted me. I had to call to get updates. Also, they too me they'd fix a minor paint damage on side mirror for an additional price but they only did one aide & not the other
Everyone, especially the ladies up front, they were extremely friendly, helpful and considerate.
Excellent service all the way.
I was kept up
To date in status. Car looks good. So far no issues. I will drive car a few days to double check. Friendly crew. Thank you.
Mostly Fix Auto did a very good job. Quality of paint and other workman ship was quite good based on the amount I've been able to inspect it so far. We picked it up at night.
1. Staff was really pleasant and easy to communicate with. Leah
2. Automated email thing was nice but it didn't have accurate information. There seemed to be no clear completion date established. We thought that was Friday 1/15 (we were told this date or sooner at some points) but we weren't able to pick up the car until 1/18, and that was a rush by the end of the day.
3. The fuel filler access door was not working after we picked up the car. This could have been a real hassle for us because we live a long way away. By the time we noticed the issue the fuel was low and we could have been stranded. We brought the car back and it was fixed but this could have been a really tough issue.
4. When we picked up the car we were told there would be a survey and anything less than 10 is a fail. That type of thing bugs me. If you're going to ask for my time to share my experience (to help YOU improve YOUR business), then please don't make an appeal to me to only give 10s. What's the point? I feel this is a management issue of making anything other than a 10 seem like a failure. Seems better to actually make sure the car is ready (correctly) on time than to worry about 9's or 10's.
Additionally, I'm taking the survey now and don't see a 10 point scale (yet) anyway.
Thanks for doing a fast, high quality and reasonably priced repair to my SUV.
Great staff. Love the Tues/Thurs brief updates. Beautiful work.
Prompt service. Fully satisfied !!
A job well done. My car looks awesome thanks to you guys
Hi - service has been great. I do need to return though as the replaced side mirror is not responding to controls. Overall, I am very satisfied with the work but cannot honestly say I am truly "completely" satisfied. :)
Everyone was helpful and my car was repaired quickly. And it was so clean inside when I picked it up :)
LOVE your shop. I love the customer service and wish it was a business I could return to just to see the staff-not somewhere I go when my car has been hit. Everyone is so nice and works as a team. I don't trust anyone else with my car and will always bring my car over to Fix Auto even though I live in West Seattle. I thank everyone for their hard work and for turning my car around so fast. I highly recommend them and will refer my friends there if need be.
Staff was really friendly and made this a seemless process. No offense, I hope I don't have to return for any reason, but if I do I'll definitely bring my car here. Thanks again!
Very professional, very thorough. Hope I never need your services again, but if I do I'll certainly trust you with my repairs!
Easy process. Well organized between usaa and fix it.
Very professional and courteous staff. Well done.
Excellent customer service! The teceptionist( sorry name I just forgot)
Is wonderful! Also Rob, who patiently went over my repair.
Nice to be treated "special".
This is our 5th time usine Fix. Everything they've done has been flawless, every time.
Great communication....and good work done on car
Thanks for a job well done--excellent service!
I had my car bumper fixed with team here.overall experience was really good
Terrible commutation and poor work and my car is still NOT done. And I'm been charge for the work they said was covered by insurance... Really bad experience . Will not recommend the shop for any type of car service. Also requesting that USSA does not use it any longer.
Omg, I've been so happy to get my car back :) It shines now :))))
Thank you so much, guys!
We've always been completely satisfied with the service at Fix
Appreciated that my repair assessment was conducted by the Estimator ahead of my scheduled time - I wasn't asked to wait. Shuttle driver very personable. Receptionist very friendly. Great customer service by all!
We appreciated the quick service accomorating staff who helped shuttle me (and 3 kids) to and from the shop. The work looks well done, and it was nice to have our car back clean! Thank you.
My side view mirror looks and works great! Your shuttle driver was a pleasure to ride with. :) Thanks!
Great team, great experience.
Satisfied with service. Testing car and wiill call for issues or complete satisfaction. Thanks
Your service was friendly, efficient, quick and very professional. Very happy with the result and we will be giving you a grade of A when I report back to USAA. I will be recommending you to all our friends who need auto work! Thanks so much!
The repair was done sooner than expected and the service experience from getting the estimate to checking out was excellent!
Thanks so much your work was great! Could you recommend the upholstery shop again?
very nice service and update, thank you so much
Staff is friendly, and helpful. I was kept up to date on my repair status and my car looked brand new when they were dOne!
This was my second collision of the year. The first was repaired at Fix Auto, and I trusted you again with the second. My car is beautiful again, and your entire staff were sympathetic and reassuring.
Your staff was so knowledgeable about how things work with the insurance and were able to answer my questions thoroughly. The staff were so nice too! The rental car experience was also good. The truck looked great when we picked it up. The repair was superb. We also noticed how clean the truck was inside and out. Thank you!!!
I am really impressed by the quality of the repairs on my Escape. I was surprised that the car was cleaned inside an out. That has never happened in my experience with body repair. Also, thank you to Suzanne for the frequent e-mail updates. The team at Fix Auto is terrific!
Nothing serious, but I question if you completely repainted the rear bumper and if you removed the black rubber pad at all on the bumper in looking at it. You asked and I give you an answer. I understand the door edge strip in a month. Thanks, Bruce Peters
Great experience from start to finish. Thank you!
Great service, friendly staff, quick work/repairs.
The front office staff, especially Suzanne and Brandy, kept me informed and feeling confident throughout the process.
Fix kept me informed of the repairs, coordinated the rental car and extension of the rental when the repairs took longer then initially expected. My car looks outside and inside. Fantastic job!!
Thanks for fixing our car and giving it back so clean. It felt like a new car.
They always communicate what is happening. The car was ready ahead of schedule and done perfectly. We have had other cars fixed here and there are never any problems or questions after the car goes home. Great shop, great service and great staff!!!!!
Outstanding service by everyone. Thank you so much for doing a high quality job!
Vehicle Make : Volkswagen
This was by far the best experience I have ever had getting a car fixed. Your communication and customer service is wonderful!
Although it was a very long wait but everything looks great and it's well worth the time to fix it! You did a great job! Super friendly ladies, Brandy and Suzanne!! Thank you so much!!!
The car looks great. We were very pleased with the quick service and being kept informed during the repair process. Everyone we dealt with was processional and pleasant.
Great service. Got the car back earlier than expected.
Excellent communication, complete transparancy and delivery as promised.
My car came back as new, and dealing with the ladies at the shop was a delight. I should get rearended more often.
Repair well done, car was washed and ready on time.
I would recommend this repair shop without hesitation.
Courteous, professional, responsive. It was our fourth time coming to you.