Terra has excellent customer service by keeping me informed about what was going on with my vehicle. The work done on my vehicle looks excellent, I am very satisfied with the work done on my car and it's very clean. I'm disappointed that my car charger and my mace is missing but overall I'm very satisfied and I would definitely recommend your business to everyone. Thank you
Tara was great in keeping me updated on the progress on my car. Every person I encountered was pleasant and easy to work with. The technicians did a fantastic job fixing my car. Would definitely recommend coming here for any repair work
All good! Great experience no real issues.
Was alerted of wrong part shipped it was rectified and car looks great!!!
Thumbs up to Jon (John) for keeping me posted & updated with all steps of the repair!!!
Everything was super easy and Tara was very communicative and helpful!
Vehicle Make : Volkswagen
Low quality glass looks very cheap and the job they done it installing it looks very unprofessional
Abra got my vehicle repaired in one week.
Tara was fantastic throughout the entire process. She did a great job keeping us appraised of what was going on and the different steps and repairs that were taking place. The repairs are great and I would recommend Abra to anyone needing assistance with their car.
Very good job. I would definitely recommend you guys!
Excellent customer care and fantastic result. Mike kept me posted through the whole process and made everything very easy for me.
Thank you again!
The employees at Abra in north field Denver made my first car accident situation bearable. Very friendly, easy paperwork, and my car looks great !
Fast and easy to work with.
The repair of my Toyota Yaris was done much earlier than I expected. The repair was great and I do appreciate the updates I received throughout the repair process. I thank you all for the great customer service
Thanks you very much ! !
The repairs looked great! Thanks!
U guys did a good job of detailing the truck. Thanks.
Very courteous and professional team.
Fantastic work on our vehicle.
Mike is a great person & he knows the auto body business. He inspires confidence.Your product is a ok.
They did a great job, very quick and I loved the communication!
Everyone was very friendly & professional. Loved all the updates
Abra was very helpful and courteous. I would come back to them for help any time
Tara was great. Clearly the guys know what they are doing.
Great communication along the way. Mike was awesome
Tara and the whole experience was excellent.
Excellent communication and friendly services. All good. No problems. John did a fine job of keeping me informed. Thx!
It is great to get the same level of expertise and quality at all locations. This is the 3rd different shop that I have used in 2 different states.
Would have enjoyed more if you hadn't killed my battery leaving me stranded at my work parking lot during a snow storm.
Thank you for all your continued updates and letting me know that my car was in good hands. It came back looking brand new!
Tara was amazing to work with.
Communications and paperwork were supposed to come to me via email. I never received any emails or paperwork. Tara did my estimate and did not mark things properly and I never received communications by email from her as requested . My right mudflat has a mark from the accident that I pointed out during the inspection and even showed Tara the accident photos where that item was shown. She said that would be fixed and when I picked up the car today, that item wasn't fixed. Mike said he would order and fix the mudflat but I'm not sure of the timeline. Finally, I had my husband check my rear lights and the gate license plate light (right side) isn't working. I would like someone to call me about next steps with these remaining issues.
Sue was phenomenal with her knowledge and helpfulness. My estimator kept me in the loop. Everyone was very professional!!
My car looks amazing! Thank you!
Did wonderful job! Thanks!
I appreciate how clean they left my car!
Mike was so helpful and everything happened true to the initial explained timeline!
Excellent service from beginning to end! Thank you!
The customer service was excellent. I expected to call Enterprise to pick me up, but the person at ABRA did it for me. I was updated on a regular basis with texts and phone calls. When I picked up my car, the work done was incredible, and the person there explained everything I needed to know. Everyone was very professional and courteous! I was truly impressed!
Lovely people! Nice experience
My car is still being worked on by your company. Too soon for this question.
I appreciated all of the updates regarding the status of my car so I always knew what was going on. Service was above and beyond.
Everyone was very friendly and kept me well informed throughout the process. Thanks!
Loved the texts and calls!
Super job on the repair and being kept up to date on the process was amazing
Very happy and the car was the best
In addition to the necessary repairs to the rear end of my vehicle, I asked ABRA to address an issue with my windows that was under warranty from another ABRA location. They SORT OF solved the problem, but another issue developed. It's entirety possible that the new issue is a matter of wear and tear and it coincidentally developed while in ABRA's care. However I find this to be a PRETTY BIG coincidence.
We had an issue with how long the job took and the breakdown in communication. The general manager took care of of and we were pleased with that.
Cisco was great. He kept me informed throughout the repair process. Quick and easy, thank you!
Great customer service. Repair looks outstanding.
Thanks so much for the work, car looks great!
Vehicle Make : Volkswagen
The staff was friendly, professional, and accommodating!
Vehicle Make : Volkswagen
Excellent customer service. Great experience from start to finish. Really liked the text updates.
Thank you for keeping me updated on my car! I love how well you fixed it!
The vehicle was fantastic. My concern was about the invoicing. I was quoted 4200 and some dollars but then the invoice was changed to match the insurance check amount. I thought that was kind of illegal in the state of Colorado once an invoice was cut
Extremely professional and freindly service. The employees at the Stapleton location went above and beyond my expectations: keeping me updated about the progress of the repair and even offering to remedy a problem that was not part of the estimate but a simple fix! Thank you especially to Brandi, Bruce, and Mike with whom I worked with directly at the Stapleton Abra. I commend your company for hiring people who provide hugh calibar customer service. Please let them know that I truely appreciate their kindness.
Great job by the whole team and staff at abra body and glass. Very impressed with customer service and attention to detail. Thanks for taking care of my vehicle like it was your own.
Your Stapleton/ Northfield team did an amazing job. Your receptionist was fantastic. The crew vacuumed my car including where the car seats usually go, wow! Shout out to Cisco who called with updates frequently. Am more than happy with outcome & will come back when needed & will happily recommend. Excellent work. Thank you!
You know what happened. I do appreciate the offer of a rental car however.
We will eventually get this right.
Wow! Amazing customer service. This ABRA location is the best.
Great customer service and great work!
The service was very courteous, very professional
Thank you, Brandy Lewis, for making it easy.
Highly recommend this service! Can't say enough about the wonderful experience
Customer service was slow and told me on three occassions that my car was ready for pick up. On those three occasions the work was not done or my car did not pass final inspection. The manager Sue did nothing to help. In fact she went as far as to tell me I was lying about her employees telling me my car was ready for pick up. When i finally did pick up my car i found a scratch, with paint coming off, that had not been there before I had dropped my car off for a collision that happened on the otherside of my car. An accident that was in fact not my fault. I would appreciate speaking with someone about all of this. ****-****-xxxx.
Great service at this location. Everyone was so nice and helpful. Especially Susan and Brandy, both the best.
Mike was very helpful and went above and beyond so I could get my car repaired quickly. He was very courteous and professional and I would recommend others to this Abra location.
Vehicle Make : Land Rover
Although I had to wait almost a month to get my car in for repairs, I am very satisfied with the Quality
Overall a good experience but a definite lack of attention to detail.
The body Tech Joe did an amazing job on the work and the paint job came out great. Sue, Brandy and Cisco were also all great!
Abra rocks! Cisco and Sue worked there butts off to get the supplemental insurance from legacy insurance, who are related to the devil, and I can't thank them enough!!! They also buffed the undamaged headlight back to new so it wouldn't totally clash with the new one! Thanks guys!!!!
There was a lack of communication from the ins and shop.
Great job! Truck looks great and I appreciate you keeping me updated along the way!
Superb customer service! Very friendly and knowledgable. Kept me informed throughout the entire process. Thank you!
Remember to send a text or email reminder the day before car needs to come to the shop.
Great customer service, excellent work, the car looked like it just came off the dealership floor. Would recommend to everyone.
Great Team totally kept me up to date on the status of the repair work. I will recommend ABRA to all my friends
Service was excellent, I was kept in the loop on what was happening with my car and it was ready when promised. Great experience.
Francisco Atencio Keep me informed on the progress of my truck while I was on vacation. He was very accommodating as it was had for me to answer his calls or text right away. He was very kind and understanding. Everyone at Abra was very nice. I would recommend this shop to all my friends
While I initially had some issues with the repairs and additional damage my vehicle incurred while at Abra, the staff remedied the damage quickly and delivered my car directly to me.
Very happy with the service. Friendly people and good customer service.
I know when I take my vehicle to Abra for repair,the job will be done correctly.I am very pleased with the work that was done on my Mustang. Thank you very much. I will always bring my vehicles to you when work needs done.
Awesome customer service from Cisco and the lady at the front desk. My car was repaired quickly and looked just like new when I got it back.
Cisco was awesome at notating all the damages on my vehicle.
Abra was awesome with keeping me informed. Rental return was so easy. Abra made this a very painless process. I highly recommended Abra to a few friends.
YOU GUYS ARE THE BEST!!
Great job. Mike wenr out of his way to ffind the part
On time and great communication
Amazing team at the location I had so my repairs. 5 stars, will recommend.
Great work and experience. Staff were all very helpful and professional.
Have used them too many times! Been completely satisfied every time. Always do a great job and they customer service is top notch! Thanks
Great bunch of people.They made the process easy
Friendly and efficient. Thank you for your professionalism and incredible work.
Love your service personnel. This was the 3rd time I have used you. Been happy every time
Out of all my years of dealing with car repair shops ABRA has been by far the best. Satisfaction is 100% and more. Thanks ABRA
Brandy did a great job helping me out with a difficult situation. She went above and beyond what I would expect from an employee. Thanks for a good job.
Everyone went above and beyond and the repair looks great! Thanks!
Excellent work, completed on time and great communication along the way
Was very disappointed by the lack of transparency for what was going to be and not going to be repaired. The manager was unapologetic and unreceptive to my complaints and concerns. She never once apologized for losing my first estimate and proceeding without driver consent on the new estimate's delegation of care. Lastly, My car still smells like toxic fumes and it has lead to my apprehension to drive the vehicle. 15mins and a horrible headache does not seem safe to me.
ABRA did an excellent job repairing my vehicle in a timely manner. I would highly recommend the Stapleton location to anyone needing repair work.
Everyone was very friendly and professional. They got my car in quickly and fixed it.
Nate and the whole staff were great, I would highly recommend Abra
Fantastic job! Quick, professional, great work.
Vehicle Make : Volkswagen
Great service- got my car in and out very quickly! Very helpful with the rental car as well.
I appreciated the regular calls keeping me updated on my vehicle's process
U kept contact with me by text which was great. My car looks great and u did more than inthought u would. U called enterprise for me so i could get a rental and upon completion i left the rental with u guyz and u got it returned. I appeeciate it all
Had to come see Frank about a dusting or filmed it was all over the windshield and the rest of the car. Still worried the film is on the rest of the car and don't have time to deal with it before leaving town for a period of time. Frank was a great help it made me think it can be corrected with the right detailing with a soap bar.
Nathan was also incredible to work with got me in early and finish the job early to my surprise. Really like Brandy at the front desk as well she was informative and helpful.
Will have to check back after my trip on how to address the film spray on the car. Frank encouraged me to come back which is great.
Thanks for everything. Job at hand was done well though.
I loved how well I was kept up to date with the repairs. Really great friendly service. I'd definitely recommend you guys!! Job well done.
Mike was awesome and did a great job keeping me informed
Truck look like new awesome work definitely will recommend to family and friends
Excellent and attentive service!
Your customer service is awesome! Nathan kept me informed during the entire repair process. Susan was helpful & efficient. One of my associates is thinking about bringing her car to your company based on my comments about your service. Her insurance company had recommend you but she was hesitant- not knowing anything about your company.
The service I received from Abra was exceptional. I was greeted immediately by friendly staff who wanted to help me. The updates by text and the phone calls from Cisco were much appreciated. My car looks great. Thank you for the inside detailing as well. That was a nice surprise. Thank you for fixing my car!
Thank you, especially to Cisco! My car looks great, was done quickly, and is sparkly clean!
Nathan was great to work with. He always kept me informed. All repairs were done ahead of schedule. Well done!
Everything went smoothly and I am very satisfied.
Great customer service and repair.
I'm completely satisfied with ur servicing it's best and qualitative also hope you guys give same service in coming future thanks
Great communication and very friendly staff.
I appreciated the communication everyone had with me, an unusual experience because normally I would be the one calling in asking for an update. Thanks much!!
The rep who handled my repairs, always communicated with me. I knew what was going on every step of the way.
Great customer service. Thank you for everything!
Thank you so much for going above and beyond!
Honestly was awesome! Excellent customer service. Thank you!!
Bruce was great. He kept us completely informed on the progress of my vehicle. Everything went very smoothly as well.
Ya done good! Kept me informed. Most importantly, gave me the time flexibility between when I brought my car in for an estimate for USAA and when I was able to bring the truck in for the needed repairs... Nearly four months. Thanks very much! Terry McCann
Abra and Jason were amazing. The updates and customer service were absolutely on point. I am a team trainer in the customer service for whole foods, if I could train my team member your style of customer service I'd be set!
I had expected the drop off procedure to be quicker. I had to wait quire a while for the rental car company to arrive. Having said that, Abra staff was polite and helpful. I an satisfied with the work done
Thanks for the great job. Everything was done fast but well, and that equals a happy customer. Thank you
Exemplary service! Thorough communication throughout entire prices.
The car looks nice; I was kept well informed about the progress and everyone did their best to make things easy for me.
Thanks to Nathan and the whole team.
I have to return for a whistling nose coming from the driver side window and my driver side mirror is shaking. The service and updates from Ray were awesome and the vehicle looks amazing!
I had an excellent experience. I was thrilled that they went above and beyond by removing some tree sap that I had on my hood. That stuff is very difficult to remove so thank you!
They really worked with me and trying to fit in my schedule. When I need it done on time, they really worked hard to help me get my car back. Also, Bruce was excellent at explaining everything and following up on me about my car. He was awesome. I will definitely be coming back if I need to. Thank you again for you're hard work.
Great communication. Prompt service. Cisco was great; answered all my questions and explained everything thoroughly.
In addition to my body work, I asked ABRA to install a broken wiper. You guys did it for free!! So nice. Cisco snapped on the blade, too.
Was amazed how fast they got me in. Did great work!
Nice job on the repairs and keeping us informed.
Cisco was always calling and keeping me up to date on the repairs
The car looks great and Bruce was informative and pleasant to work with !
Very good service and will recommend to others.
Vehicle Make : Volkswagen
Th car was very clean inside and out. Everyone was nice who worked there.
Great updates all throughout the process, they went above and beyond by checking the lights on the dashboard to see if they were associated with the accident. The car was very clean when it was returned and the side that the damage was on looked perfect. My advisor was very professional and available to answer all of my questions.
Thank you for a great job done on my truck! Everyone was a pleasure to work with. A tip of the hat to Ray for taking the time to communicate and keep me posted on the progress throughout. I'm very happy with how everything turned out. If i need auto body work in the future, I will definitely use Abra in Northfield Stapleton.
I very happy with the service in up day me by phone txt.
Professional and well done workmanship!
Excellent service and very quick
Quck, easy and quality work. Nice job!
Vehicle Make : Volkswagen
Repairs look great. Nathan was very helpful. Appreciate the repairs getting done so quickly.
Only thing I can say is thanks for a job well done. The service was great.
Cisco was very easy to work with - professional and thorough in his approach to customer service. I will definitely recommend your location to other people.
I was very impressed with the continuous up to date on the progression of the job. I was please with the prontness of the job. The customer service is superb. Big A for Abra auto body and glass.
Good job overall. The text messaging system is annoying. Lots of messages without real information. The important details were commynicated over the phone. Nevertheless, the job was well done on time, so I am a satisfied customer.
Gary was amazing and so was the service. I'll recommend Abra in the future and be back myself.
Great job! Thank you, Gary and team!!
Great follow up from Nathan daily. Excellent customer service.
They were all nice and didn't take too long to get it done.
Everyone was wonderful! The best customer service experience I've had in a very long time. So courteous and professional. Even though you were booked solid for weeks, when you heard my circumstances you got me in right away. The text and phone call updates on my car's progress were very helpful
Excellent service all around. Mr. Garrison was very helpful and knowledgable .
Vehicle Make : Mitsubishi
Everyone at Abra was so professional and seemed to really WANT to do the best by me as a customer. The technician fixed some additional damage free of charge which made me feel completely valued. I will be coming back to Abra if I ever have a need again.
Vehicle Make : Mitsubishi
no I found a small dent and some places that were taped off that were not cleaned up I'll need to bring it back next week
You were great! Loved the communication and the updates (calls and texts)! Thank you!
Service was excellent! E mails and phone calls kept me up to date and was much appreciated.
I think you did a great job. You kept me informed of the progress. I have not had a chance to fully inspect my car due to the weather. But what I could see it looked great
Vehicle Make : Volkswagen
Before I asked if you check my wheels and I guess you guys didn't , my wheels blew up this is not nice
Very impressed with the service. Also conveniently located and loved the partnership with enterprise pickup and drop off. On suggestion is to have texts relay a bit more detail estimated time etc. Thank you!!
my wait time was worth it my car was as new and the service was just great i would definitely choose Abra again
I was kept up to date on repairs and my questions were answered.
Excellent customer service!
The repairs took a little longer than expected but they were finished nicely!
Jackie was a shining example of the kind of customer service 90% of the service industry WISHES they could (or think they DO) provide. The car was done sooner than I expected, and the repairs are exemplary! By far, this is the finest experience I've ever had in the auto-body industry. Thank you!
ABRA always provides world glass service to me and my family! Sue ****and her team did a great job by keeping me informed throughout the process and went above and beyond dealing with a challenging tow company. great repairs and service. Highly recommended auto and glass facility!
Excellent service and very conscientious personnel. Thank you
Staff was knowledgeable, courteous and keep me informed on the repairs. General Manager Sue ****provided exceptional customer service when I dropped my vehicle off and during the repair process.
Great job was nice you cleaned up our car thank you
I was happy wit the sevrice!!! Sue was nice.
Very professional job.thank you
Grate job everyone was very courtious and proffesional thank you jacki for your good communication repair people good job RICH AND RUTH
Fabulous! Really. Thank you so much.
They did an excellent job! My car looks perfect! Everyone I encountered was absolutely wonderful. Dan is the best! He went out of his way and went the extra
mile to help me. I pray I don't need body work on my car again, but if I do I will come there again because of Dan!
I forgot to mention that I worked with Jacki Joyce at your Northfield location in Denver, CO and she was amazing! She was a "10" in every category that you may have. She made our experience as painless as possible. Thank you, Kenny Perkins(satisfied customer)!!
Vehicle Make : Volkswagen
Very thorough. Thank you.
Vehicle Make : Volkswagen
The communication about status and finish time was challenging. The text system does not work very well.
I'm glad my insurance uses a great body Shop I always have a good experience there