Very helpful, curtious staff willing to do anything to make the experience of getting a repair after an accident more efficient. My truck was finished a lot faster that I anticipated which was great.
Great customer service and quality work. No hassle
Service was great and fast. We received update every day. Awesome work and awesome team
AND the quality of the repair is better than I expected!!!
Angie is fantastic. She worked well to accommodate my difficult schedule.
They were very friendly, very efficient, and every they said they would do they did. The car was so clean and shiny when we picked it up. THANK YOU ABRA!!!
Angie and team was very kind, they kept me updated throughout the entire process. It was a fast and flawless process. They even washed my car inside and outside. Thank you Abra & Geico! I truly picked the best insurance and auto body shop in Utah! :)
Customer service was excellent.
The work done on the car was superb. Not to mention the staff were very courteous and efficient.
Angie and Sterling REALLY went above and beyond to take care of me and my car. Really appreciate the hard work they do, it shows. Thanks!
Sandy Team was great!
Thank you so much for all your services.
Jacob was great and went above and beyond even after my car was repaired. I had a dead battery on my remote and he went out and purchased one for me and put it in. Good service! Thank you!
Communications need to be more careful.
Thank you so much. My car looked great and you even cleaned my dirty, dirty car. Thank yu so much for great customer service. The text were very helpful. I will definitely refer to A bra. Thank you again. Joyce P
Thanks to Angie and everyone there!! You all kept me in the loop at all times, were all so friendly. I'll send everyone I know your way!
You guys did a great job. Thank you????
Angie and Co did great thanks. great follow up
It wasn't repaired completely now we have to take time out of work to bring it back in. We were told that it would be inspected and that they wouldn't let us know it was ready till it was perfect. Well it wasn't perfect. Was told it would be ready on a Friday and then told it was Saturday and then ended up being Monday at 5:00. Don't appreciate the run around.
Vehicle Make : Volkswagen
Jacob was fantastic to work with. He stayed in regular communication with me throughout the entire process to let me know how my car was doing so there were no questions. His service was stellar in every way, and very much appreciated. I will definitely do business with ABRA again if/when it is ever needed.
Quick, efficient and kept us informed. Thank you.
I have had to come back twice to get something fixed since the initial repair for things that were oversights made during the initial repair. This has not been a convenient experience.
My car looks great! Thanks so much
Completely professional and attentive care-- I greatly appreciate the wonderful service!
Awesome. Above and beyond what was expected. Very satisfied. 10 plus.
Updates were great and responded quickly to any questions we had. Thanks
They did good and got job done good
Angie was great to work with very easy process!
Thank you! You guys went above and beyond
Thank you for all you have done
Car looks like new and nice and clean inside and out.
Text messages are cheesy.
Everything was good but when you wash and wax the vehicles do the top of the vehicle wasn't cleaned but other than that good body work on the truck!
Randy went above and beyond to assist me with quickly repairing some minor bumper damage on my new car. The staff was extremely friendly and professional.
My car went in looking old but came back looking like new
Very smooth process and great customer service
Car looks great, done in good time, very convenient.
Excellent communication regarding the status and updates with my car
Fast service and staff kept me informed of the progress of my car the entire time.
Heart communication. Got it done fast!
I felt like they went above and beyond and are trustworthy.
Vehicle Make : Mitsubishi
Well you threw my license plate away, so now I have to go to the DMV, buy a new license plate and tags. Not to mention screws and a plate holder thing for my license plate. So on top of all the money I had to pay you to fix it, I have to buy all that. Which I have to try to figure out how to do while trying to work my graveyard shift job. And try not to get pulled over for not having a license plate. Meanwhile you guys are just like "oh well".
The repair was completed so fast and looks amazing! Thano you so much
Abra is a high class company! They kept me informed daily of how my car repair was coming along and they went above and beyond my expectations!! My car looked brand new when I picked it up and they even cleaned my car on the inside! I highly recommend abra to all my friends and family!
Angie took the extra step in updating me along the way. I really appreciate that
I got my back bumper re-painted and Jacob Nicholas was the one that helped me! He's an awesome worker! Got my car back within 2 days! :) Abra is awesome!
Excellent care by Jacob. Car is as good as new
The team did amazing and was very helpful and kept me updated. They went the extra mile.
Timely and great service, excellent repairs, exceptional customer service.
I am very happy with the communication that I received from Abra. I was always made aware of the process of the repairs.
Fabulous team service.
I liked that they kept me updated on the progress of my truck. All the staff were friendly and very helpful explaining the process.
Thanks so much and will recommend to family and friends.
Communication was excellent. They returned my calls and addressed my concerns. Vehicle was delivered ahead of promised delivery time during a very busy holiday season. It looks amazing.
Great to work with. Jacob kept me informed on progress and set backs. Would recommend ABRA to everyone.
I am amazed at the speed and quality of work that was provided. My truck needed 1600 in repairs and it was done in 26 hours. Jacob did an outstanding job with all of the details. Thank you!
Repair work was great! You guys were very nice and easy to work with. Thank you for the regular updates. You guys made sure the job was done to my satisfaction by even buffing out a spot that we found after. Thanks for a great experience!
Very professional and friendly service!
Great to work with. I would use them again.
Thank you for the fast and hassle free repair over the holiday! Car looks perfect!Dave Hubbell
Great job I just need to come back to get the overspray off the windows
Angie's was great. Really good communication and a great experience.
Angie Novotny directed a team of professionals who did an excellent job completing all repairs on time while keeping us informed all along the way. Our experience with Abra exceeded our expectations.
FYI, I have already recommended Abra to a personal friend in need of auto body repairs.
David & Terri Milton
Thanks for the quality workmanship and professional consumer services!
I noticed that there were some scratches on my steering wheel in the left side that were not there before. It feels like something was scrapped up against it. It was smooth when I dropped it off. We bought the car brand new on 11/28/16 so we have only had the car 4 weeks. I would like someone to look at it.
When I received my car I didn't have enough time to look it over completely. The next day when I did I noticed that the back bumper that was replaced didn't fit correctly. The bumpers paint is also not a match. It is way to light and noticeable. Also the trunk lid on the inside was not painted and still has a big chip of paint out of it that wasn't fixed. Also when I have tried to call the Sandy Utah location that fixed it they don't answer their phone and it sends me to the national phone bank. So yeah I am extremely disappointed in ABRA.
Great job. My car looks brand new. I really liked the communication throughout the whole process. I also appreciated that you got it done early so I could get my car back before Christmas. Thanks again for a job well done.
They went above and beyond and making sure I was satisfied and that I was communicated with all throughout the process.
Grate job as well as its so quickly response
I'm happy with how fast my car was fixed! I appreciate it:) my car looks and feels brand new. Thank you!
It took longer than we thought it would.
Shout out to the crew and everyone thank you so much and happy holidays
Thanks for your professionalism and high level of organization. I wa impressed with your team work, communication, customer service, quickness, and results. If I ever get rear-ended again, I hope the other driver's insurance sends me to Abra! :)
Angie rocks!! Your entire team is friendly and kind! The workmanship is exceptional! And you completed everything super quickly! Rental car was easy and convieniant! You guys are all around Awesome!!! :-)
Loved the fact that I wad updated by text. I knew what the status of repair was the entire time they had it
You took good care of me and kept me informed.
My car was left a total dusty mess inside and the door still doesn't close right.
Angela was awesome the paint dept killed it . Customer for life
You guys finished a lot sooner than I thought. Great job. Only wish there was a financing payment option. P
No complaints. Very smooth experience.
When I took in my tiny Kia Rio to be fixed, I was expecting to get some sort of rental car similar to my vehicle, which isn't that great. I walked into a 2017 Chevy impala for my rental and was so grateful to get to even drive that for a week!! It was amazing. When I got my Kia back, I really wasn't excited to pick it up, but Abra made my Kia look better than it did when I brought it in and I couldn't be more grateful/ overall happy with my experience! An extra thank you to Abra, Geico, & Enterprise for your customer service.
Great and professional communication. Thanks Jacob!
Fast friendly and professional.
I felt all the staff took very good care of me and my car.
My car has been a very large expense to me and I
appreciated the respect I received from your staff of
my property. Thank you!
This was the smoothest most enjoyable repair service that I've experienced in my lifetime thank you. And a top it off my vehicle came back cleaner than when I took it in that's a plus thank you very much.
Great customer service and updates throughout the entire process.
It appears really nice and I'm assuming it will continue to appear great down the road. I was told five days on the service and it wasn't clear on if that was five business days or regular days. It took 6 business days in the end. Also, I was told I would get updates on Mon, wed, fri, and didn't get any update on Friday. I texted on Monday and believe that text prompted an update on Monday. I appreciated the respect I received and was treated very kindly. The car looks as good as new.
They were prompt and efficient. They definitely took good care of us
Friendly and helpful staff, thank you. I originally was going to go to my usual body shop, but after working with you I changed my mind and went with you.
Loved the updates and desire to provide great service.
Abra was an awesome! My car was ready when they said it would be. I was kept up to date on the progress. Jacob kept me in the loop the whole time. Thank you!
Great job. Fast & on time. Excellent customer service.
They were so nice, very reasonable, and my car was out in a day!
Angie was awesome to work with!
Fantastic job! My vehicle was completed in a timely manner and look very professional. I am very impressed and will refer my friends.
Very friendly and courteous staff.
Looks great. I don't think that the bar behind the grill should be white, but it's neat
Was very pleased with the work that was done. When I came to get my car the battery was dead, which made me a little upset. I have had no prior problems with my battery.
Delays more delays and them they try to act like it isn't thier problem that they trust these sub contractor's wouldn't recommend them to anyone
I've got to admit, at first I was quite skeptical , due to the fact that ( of course I haven't had many accidents that have required repair) was worried that substandard parts would be used and poor quality work.
I was wrong. Every aspect quality all the way. Really fast service as
Well. Angie also relieved any worry that I had about the type of work I was receiving. GREAT JOB! Kept me informed every step of the way.
Jacob is very helpful and knowledgable.
Everything went smoothly and my rep., Jacob was very helpful and kind. I received update about my car almost everyday and he called me more than a few times to make sure I'm aware of the progress. Thanks Abra
Thanks for keeping me updated about my car each day. I loved your customer service. It's the best!!!
I appreciated the professionalism and the friendliness and especially the help. Great job!
Kurt Smithson did an excellent job taking care of us!! We will recommend that our friends and family use Abra for their car repair needs!!
Angie is awesome, I feel like she went above and beyond and really cared.
My car was done very quickly, the people were great to work with.
Your service is amazing. Thank you!
They were completely professional and the service was very convenient! Thanks
I took our van in to get repaired and had my two little girls with me. The staff was friendly, helpful, and professional. I told my husband when I picked him up from work in the rental van that "I felt like a princess." The staff truly is amazing! Thank you for the great service you all provided us! Keep up the great work!
Car looks great. Communication was excellent.
Great customer service! Quickly and professionally addressed additional damage to my vehicle after the repair was done.
servixe to customer service, everything was great. Took excellent care of the me and my car. Would definitely return if I need any auto services done!
There's a huge paint line which makes the rear bumper look worse than with the 3 paint chips I took it in with to be taken care of.
Bery friendly staff, thanks!
They response very quickly to my request.All stuff are very friendly and
My contact guy was Jason (I think, I can't remember) he was so very kind and patient with me even though I was rude and impatient with him. Please let him know how much I appreciate him. Thank you Suzanne
Exceptional timely service.
thank you for not only doing a super job on the repair. we also want to thank you for being willing to work past your closing hours..it was only 10 minutes but it was really appreciated at your kindness...thank you...
You guys are awesome. You even cleaned the inside. Thanks guys.
Great job, friendly, fast service. Love the text I got every day. I read them to my coworkers and we all knew my car was in great care. Thank you
The Abra representative, Jacob, was very professional. He explained each part of the process in detail to me. I didn't have to ask any questions, because he had already given me the answers. I picked up my car this morning. The work appears to be perfect.
Angie was great. Everyone at Abra was helpful, non-judgmental and pleasant. I liked the calls and text messages keeping me up to date on my car. Great, easy service!
Vehicle Make : Volkswagen
Absolutely perfect service and awesome work, my car looks like nothing happened and I love that. Thank you so much!
Did a fantastic job and it was fast . The car looks fantastic
Awesome job guys, from beginning to end!
Every thing on the car looked very good like new in fact and you kept me informed on what you were doing
The entire process was excellent in every way .
I was very happy with my service they were very professional and the repairs looked great. The repairs were done in a timely manner and they kept me updated along the way!
Was a pleasure working with them during this trying time
Thanks for taking care of us. We feel like you value our business. We'll use you for all our auto body needs.
Jared and Jacob:
I picked up my truck this afternoon and just wanted to drop you a note to tell you how much I appreciated the top-notch customer service and the efficient way you handled my claim. My truck is actually better than perfect and my as wife will tell you that is important to me! I didn't get to see any of the guys in the shop doing the work but having done a little painting and restoration work on some project vehicles of my own, I really appreciate quality work when I see it. Please make sure they have my personal thanks.
I hope you take this the right way when I say that I hope to never have to use your services again - but if I do, I know the combination of ABRA and GEICO is a winner!
Greatly appreciated and thanks again,
Yes everyone at Abra was great to deal with and Mark did a fantastic job keeping me informed and updated on my car. Thank you
I loved the text everyday to give me updates, it made me feel like the guys working on my keep really care. The work seem great. Thx for making me feel comfortable with the work being done
Everything was amzing! The service, the body work, the communication ect. Abra is the best body shop in utah
Great customer service! I will come back!
Mark, who was in charge of my service went above and beyond to keep me updated on the status of my car and made sure before returning it to me that it was spotless, they even wiped all the water spots away from the rain shower that happened that same day. I've never had his kind of treatment from a shop. Quality of work looks good. Very impressed.
Vehicle Make : Volkswagen
Everything from dropping off the vehicle, getting the rental, and dealing with the insurance group all in the same office was great. The service rep/manager that assisted me from abra was extremely friendly and helpful throughout the entire process
We had such amazing amazing experience, thank you!
Excellent communication and clear expectations
Mark who took care of my car and the lady at the front desk were very helpful and accomodating. They've been giving me follow ups, what's going on to my car and what they've been working on which was really great that I didn't have to worry about my car. I would highly recommend this place.
Vehicle Make : Volkswagen
Amazing customer service!!! You guys did a fantastic job thank you sooo much :)
You guys were excellent. Thank you for the fast service
Everyone I delt with was fantastic. My mechanic was stellar and it was a very smooth and easy process.
Text as well as calls to keep us updated on progress. Not like others who you need to call and you're lucky if you speak to anyone.
They did not pain all the bumper and is different color!
Angie was very nice and the repair was good, a little bit higher the price but was a good job.thank you.
Nice work.... Great communication!????
Just need to recheck the car before it goes out to customer because it was not recheck we had a day's delay in the picking up a car because the work was not complete but I always bring my car to you guys I would give you a be where in the past you've always gotten an a
Very friendly, great service
Abra and jacob did a great job
The employees were great. When I picked up the vehicle there was a new paint scratch just above the bumper driver side that I noticed. I don't believe was there prior to giving the vehicle yo you. I wash it frequently and never noticed it. Jake saw me look at it and run my hand over it and said nothing. I can only suspect it was done in your shop. Other than that I'm very satisfied. I hope I do get a response from you regarding this.
Mark was super awesome, Ian did a great job & whoever else worked on my car! I appreciate all of the hard work!
Thank you guys for the exelent service. Special thanks for Mark!!!
Great job. Knowledgeable and great to deal with. If I ever need any work in the future Abra will get it. Thank-you
It was difficult to receive return phone calls on status
My car looked amazing, better than before the accident. My A\C works perfectly and the service was top notch! Thanks for helping me put my life back together after an accident.
Jacob did a great job and maintained good communication throughout the process.
Everyone was professional and our car looked new again.
They did a wonderful job with my Infiniti g35, were able to provide with prompt service and it was nice to receive a text message to see how things were coming along. The whole team did great and thank you Sterling tanner for the recommendation!
So far so good. The bodywork looks great. Customer Service was outstanding.
Jacob kept me updated every day on the status of my car, they handled it professionally and made sure everything was taken care of. When I picked up my car the final product was top notch, the guys were all professional and polite, and they explained all the aftercare I needed to know about. Fantastic work all around.
Best customer svc I've ever had at an auto place. Angie was amazing! Thank you. Laura U
Excellent work and constant communication.
The team did an fantastic job with my BMW. Thank you for everything.
I had a great experience with Abra. They were very nice, efficient and helped me to arrange my schedule with their schedules and I am very thankful to them!
Good communication and quick work. Easy to get through the whole process.
I felt you cared for not only my car but me as well. I am thrilled with the results. My car looks brand new!
I was amazed with how my car turned out and in such a short period of time! Thank you everyone who helped get my car back to normal! :)
Everybody was very polite and I was well informed on every step of the process. The best experience I had at any body shop.
Mark, Randy and Judy took great care of me and my car!
Everyone that I interacted with at the Sandy location was so wonderful and accommodating! Fast service and great work... Will definitely recommend to any friends and family that might ever need auto body services!
Great job by the whole staff!
Thanks for the great customer service!
Incredible experience. Super fast and very friendly service. They went above and beyond, I had some minor issues with the grille on my car and they zip tied it for me to keep things secure and in place. They also included some additional paint to cover some chipped paint on my bumper. I received so many updates and communications so I knew just where we were in the process and that was very helpful for me. Hands down the best experience I have ever had with any car service. Jacob was super awesome, great at his job. Whatever he is being paid, he should be getting paid more.
I picked up my car today on August 18, 2016 i had to take it to get repaired since i got hit from behind in my car and to be honest i was very impressed with the job that Abra has done to my car if i could id give them a grade of higher than a 10 if possible it was very detailed work and if i ever need any work again to any of my vehicles ill probably be back again thank you so very much for everything.
Great service and an easy process.
You guys went above and beyond. Job well done!
This was one of the best experiences I have had with the repair of my car. I really appreciate how customer service oriented Angela and her team was. I would definitely recommend Abra to anyone. Thank you for making a inconvenient problem a pleasant experience.
Angie Novotny was my GEICO point of contact in ABRA. She did a good job keeping me updated by calling every alternate day about updates on car repairs. I am not satisfied since when I got my car back a brown strip on car door was not there. Angie confirmed that person who worked on my car forgot to put that on. Secondly, the rear door which was repaired was not getting locked. Again, the person forgot to connect a plug. These are minor things but going back to Abra two times after car was delivered was little frustrating since I believe before delivering they should check all that. Small things contribute to dissatisfaction even if you do good job. I would rate ABRA as 5/10 for such a case since I know there is Daves Bodyshop or LW bodyshop in Salt Lake City who do much better in such cases with perfection. Thank you.