When I took in my tiny Kia Rio to be fixed, I was expecting to get some sort of rental car similar to my vehicle, which isn't that great. I walked into a 2017 Chevy impala for my rental and was so grateful to get to even drive that for a week!! It was amazing. When I got my Kia back, I really wasn't excited to pick it up, but Abra made my Kia look better than it did when I brought it in and I couldn't be more grateful/ overall happy with my experience! An extra thank you to Abra, Geico, & Enterprise for your customer service.
Great and professional communication. Thanks Jacob!
Fast friendly and professional.
I felt all the staff took very good care of me and my car.
My car has been a very large expense to me and I
appreciated the respect I received from your staff of
my property. Thank you!
This was the smoothest most enjoyable repair service that I've experienced in my lifetime thank you. And a top it off my vehicle came back cleaner than when I took it in that's a plus thank you very much.
Great customer service and updates throughout the entire process.
It appears really nice and I'm assuming it will continue to appear great down the road. I was told five days on the service and it wasn't clear on if that was five business days or regular days. It took 6 business days in the end. Also, I was told I would get updates on Mon, wed, fri, and didn't get any update on Friday. I texted on Monday and believe that text prompted an update on Monday. I appreciated the respect I received and was treated very kindly. The car looks as good as new.
They were prompt and efficient. They definitely took good care of us
Friendly and helpful staff, thank you. I originally was going to go to my usual body shop, but after working with you I changed my mind and went with you.
Loved the updates and desire to provide great service.
Abra was an awesome! My car was ready when they said it would be. I was kept up to date on the progress. Jacob kept me in the loop the whole time. Thank you!
Great job. Fast & on time. Excellent customer service.
They were so nice, very reasonable, and my car was out in a day!
Angie was awesome to work with!
Fantastic job! My vehicle was completed in a timely manner and look very professional. I am very impressed and will refer my friends.
Very friendly and courteous staff.
Looks great. I don't think that the bar behind the grill should be white, but it's neat
Was very pleased with the work that was done. When I came to get my car the battery was dead, which made me a little upset. I have had no prior problems with my battery.
Delays more delays and them they try to act like it isn't thier problem that they trust these sub contractor's wouldn't recommend them to anyone
I've got to admit, at first I was quite skeptical , due to the fact that ( of course I haven't had many accidents that have required repair) was worried that substandard parts would be used and poor quality work.
I was wrong. Every aspect quality all the way. Really fast service as
Well. Angie also relieved any worry that I had about the type of work I was receiving. GREAT JOB! Kept me informed every step of the way.
Jacob is very helpful and knowledgable.
Everything went smoothly and my rep., Jacob was very helpful and kind. I received update about my car almost everyday and he called me more than a few times to make sure I'm aware of the progress. Thanks Abra
Thanks for keeping me updated about my car each day. I loved your customer service. It's the best!!!
I appreciated the professionalism and the friendliness and especially the help. Great job!
Kurt Smithson did an excellent job taking care of us!! We will recommend that our friends and family use Abra for their car repair needs!!
Angie is awesome, I feel like she went above and beyond and really cared.
My car was done very quickly, the people were great to work with.
Your service is amazing. Thank you!
They were completely professional and the service was very convenient! Thanks
I took our van in to get repaired and had my two little girls with me. The staff was friendly, helpful, and professional. I told my husband when I picked him up from work in the rental van that "I felt like a princess." The staff truly is amazing! Thank you for the great service you all provided us! Keep up the great work!
Car looks great. Communication was excellent.
Great customer service! Quickly and professionally addressed additional damage to my vehicle after the repair was done.
servixe to customer service, everything was great. Took excellent care of the me and my car. Would definitely return if I need any auto services done!
There's a huge paint line which makes the rear bumper look worse than with the 3 paint chips I took it in with to be taken care of.
Bery friendly staff, thanks!
They response very quickly to my request.All stuff are very friendly and
My contact guy was Jason (I think, I can't remember) he was so very kind and patient with me even though I was rude and impatient with him. Please let him know how much I appreciate him. Thank you Suzanne
Exceptional timely service.
thank you for not only doing a super job on the repair. we also want to thank you for being willing to work past your closing hours..it was only 10 minutes but it was really appreciated at your kindness...thank you...
You guys are awesome. You even cleaned the inside. Thanks guys.
Great job, friendly, fast service. Love the text I got every day. I read them to my coworkers and we all knew my car was in great care. Thank you
The Abra representative, Jacob, was very professional. He explained each part of the process in detail to me. I didn't have to ask any questions, because he had already given me the answers. I picked up my car this morning. The work appears to be perfect.
Angie was great. Everyone at Abra was helpful, non-judgmental and pleasant. I liked the calls and text messages keeping me up to date on my car. Great, easy service!
Vehicle Make : Volkswagen
Absolutely perfect service and awesome work, my car looks like nothing happened and I love that. Thank you so much!
Did a fantastic job and it was fast . The car looks fantastic
Awesome job guys, from beginning to end!
Every thing on the car looked very good like new in fact and you kept me informed on what you were doing
The entire process was excellent in every way .
I was very happy with my service they were very professional and the repairs looked great. The repairs were done in a timely manner and they kept me updated along the way!
Was a pleasure working with them during this trying time
Thanks for taking care of us. We feel like you value our business. We'll use you for all our auto body needs.
Jared and Jacob:
I picked up my truck this afternoon and just wanted to drop you a note to tell you how much I appreciated the top-notch customer service and the efficient way you handled my claim. My truck is actually better than perfect and my as wife will tell you that is important to me! I didn't get to see any of the guys in the shop doing the work but having done a little painting and restoration work on some project vehicles of my own, I really appreciate quality work when I see it. Please make sure they have my personal thanks.
I hope you take this the right way when I say that I hope to never have to use your services again - but if I do, I know the combination of ABRA and GEICO is a winner!
Greatly appreciated and thanks again,
Yes everyone at Abra was great to deal with and Mark did a fantastic job keeping me informed and updated on my car. Thank you
I loved the text everyday to give me updates, it made me feel like the guys working on my keep really care. The work seem great. Thx for making me feel comfortable with the work being done
Everything was amzing! The service, the body work, the communication ect. Abra is the best body shop in utah
Great customer service! I will come back!
Mark, who was in charge of my service went above and beyond to keep me updated on the status of my car and made sure before returning it to me that it was spotless, they even wiped all the water spots away from the rain shower that happened that same day. I've never had his kind of treatment from a shop. Quality of work looks good. Very impressed.
Vehicle Make : Volkswagen
Everything from dropping off the vehicle, getting the rental, and dealing with the insurance group all in the same office was great. The service rep/manager that assisted me from abra was extremely friendly and helpful throughout the entire process
We had such amazing amazing experience, thank you!
Excellent communication and clear expectations
Mark who took care of my car and the lady at the front desk were very helpful and accomodating. They've been giving me follow ups, what's going on to my car and what they've been working on which was really great that I didn't have to worry about my car. I would highly recommend this place.
Vehicle Make : Volkswagen
Amazing customer service!!! You guys did a fantastic job thank you sooo much :)
You guys were excellent. Thank you for the fast service
Everyone I delt with was fantastic. My mechanic was stellar and it was a very smooth and easy process.
Text as well as calls to keep us updated on progress. Not like others who you need to call and you're lucky if you speak to anyone.
They did not pain all the bumper and is different color!
Angie was very nice and the repair was good, a little bit higher the price but was a good job.thank you.
Nice work.... Great communication!????
Just need to recheck the car before it goes out to customer because it was not recheck we had a day's delay in the picking up a car because the work was not complete but I always bring my car to you guys I would give you a be where in the past you've always gotten an a
Very friendly, great service
Abra and jacob did a great job
The employees were great. When I picked up the vehicle there was a new paint scratch just above the bumper driver side that I noticed. I don't believe was there prior to giving the vehicle yo you. I wash it frequently and never noticed it. Jake saw me look at it and run my hand over it and said nothing. I can only suspect it was done in your shop. Other than that I'm very satisfied. I hope I do get a response from you regarding this.
Mark was super awesome, Ian did a great job & whoever else worked on my car! I appreciate all of the hard work!
Thank you guys for the exelent service. Special thanks for Mark!!!
Great job. Knowledgeable and great to deal with. If I ever need any work in the future Abra will get it. Thank-you
It was difficult to receive return phone calls on status
My car looked amazing, better than before the accident. My A\C works perfectly and the service was top notch! Thanks for helping me put my life back together after an accident.
Jacob did a great job and maintained good communication throughout the process.
Everyone was professional and our car looked new again.
They did a wonderful job with my Infiniti g35, were able to provide with prompt service and it was nice to receive a text message to see how things were coming along. The whole team did great and thank you Sterling tanner for the recommendation!
So far so good. The bodywork looks great. Customer Service was outstanding.
Jacob kept me updated every day on the status of my car, they handled it professionally and made sure everything was taken care of. When I picked up my car the final product was top notch, the guys were all professional and polite, and they explained all the aftercare I needed to know about. Fantastic work all around.
Best customer svc I've ever had at an auto place. Angie was amazing! Thank you. Laura U
Excellent work and constant communication.
The team did an fantastic job with my BMW. Thank you for everything.
I had a great experience with Abra. They were very nice, efficient and helped me to arrange my schedule with their schedules and I am very thankful to them!
Good communication and quick work. Easy to get through the whole process.
I felt you cared for not only my car but me as well. I am thrilled with the results. My car looks brand new!
I was amazed with how my car turned out and in such a short period of time! Thank you everyone who helped get my car back to normal! :)
Everybody was very polite and I was well informed on every step of the process. The best experience I had at any body shop.
Mark, Randy and Judy took great care of me and my car!
Everyone that I interacted with at the Sandy location was so wonderful and accommodating! Fast service and great work... Will definitely recommend to any friends and family that might ever need auto body services!
Great job by the whole staff!
Thanks for the great customer service!
Incredible experience. Super fast and very friendly service. They went above and beyond, I had some minor issues with the grille on my car and they zip tied it for me to keep things secure and in place. They also included some additional paint to cover some chipped paint on my bumper. I received so many updates and communications so I knew just where we were in the process and that was very helpful for me. Hands down the best experience I have ever had with any car service. Jacob was super awesome, great at his job. Whatever he is being paid, he should be getting paid more.
I picked up my car today on August 18, 2016 i had to take it to get repaired since i got hit from behind in my car and to be honest i was very impressed with the job that Abra has done to my car if i could id give them a grade of higher than a 10 if possible it was very detailed work and if i ever need any work again to any of my vehicles ill probably be back again thank you so very much for everything.
Great service and an easy process.
You guys went above and beyond. Job well done!
This was one of the best experiences I have had with the repair of my car. I really appreciate how customer service oriented Angela and her team was. I would definitely recommend Abra to anyone. Thank you for making a inconvenient problem a pleasant experience.
Angie Novotny was my GEICO point of contact in ABRA. She did a good job keeping me updated by calling every alternate day about updates on car repairs. I am not satisfied since when I got my car back a brown strip on car door was not there. Angie confirmed that person who worked on my car forgot to put that on. Secondly, the rear door which was repaired was not getting locked. Again, the person forgot to connect a plug. These are minor things but going back to Abra two times after car was delivered was little frustrating since I believe before delivering they should check all that. Small things contribute to dissatisfaction even if you do good job. I would rate ABRA as 5/10 for such a case since I know there is Daves Bodyshop or LW bodyshop in Salt Lake City who do much better in such cases with perfection. Thank you.
Everyone was professional, they got my car done quickly. Jacob was on the ****.
It was awesome. Everything was finished on time and Jacob kept me updated through the whole process!! I hope I don't get in any more accidents and have to come back, but if I have continued bad luck, at least i know now who to trust with my car!! Thanks so much!!!
Everything was so easy and so fast. Thank you!!
Overall service was great and liked the way I was updated on every step of the process. Thank you very much!
You guys did a phenomenal job on my car your customer service was amazing and I couldn't be happier thank you
Angie was awesome! she kept me informed of the progress and made sure Enterprise picked me up. I would definitely recommend ABRA
Angie was amazing. She was in constant contact with me every step of the way. I came in frustrated from the previous shop my car was at and Angie help alive my worries and frustration!
Thank you for making my experience as painless as possible. I was so upset with the whole theft experience, all I wanted was to go back to my daily life and forget this even happened. Your office staff and Mark were very helpful and personable.
Thank you, guys!
Vehicle Make : Volkswagen
I was especially pleased with how Jacob kept me informed on the repairs as they progressed.
Top notch- A plus- Angie was a joy to work with. Thank You
Thanks for texting me updates.
Everything was great from the time I checked in to the finished job. Fantastic
Angela kept me informed every day as to the progress. I couldn't be happier with the work your crew did. A big thanks to all the crew for an excellent job. Bruce
Thank you for the new bummer looks great.
Everyone was nice and enjoyable. It was very painless to get my truck fixed. It was also great to have a geico agent there and a rental car situated. I am extremely happy with the whole experience. And the best part about it is you can't even tell my truck was damaged!! Thank you for everything!
My experience was outstanding, from my first interaction with the front desk to the completed delivery. Every person along the way was very professional and anticipated my needs. I appreciated the regular updates and the final outcome of my repair.
Repait being reworked as spray job was badly done. We'll see how well the do it second time around...
Angie was amazing during the whole process! She called every day and provided updates regarding the car repairs and such. The process ran very smooth, and I was very impressed with the service we received.
The car seat was very dirty when I picked it up. They are taking care of the matter, but it has been a hassle.
First attempt at fixing unsatisfied with the work. Second time the work was well done... Very nice and helpful agents. I would use ABBA again..satisfied customer...
The repairs look great and were completed within 2 weeks of the accident!! Excellent job and excellent customer service!!!
Fast. detailed. friendly. made me feel like they really cared. angie went out of her way to make sure i was satisfied!!
Excellent communications! Text and over rhe phone
You guys did a great job . Angie was amazing
The car looks great! Everybody was very nice and polite.
I really appreciated that you drove my car to my house, Since
I didn't have a way to pick it up. That was impressive!
Thanks you did a great job
I expressed verbally to the staff my satisfaction, as I just couldn't be left unsaid. All started with the quick immediate and friendly phone service provided by Debbie when scheduling the appointment. Upon arriving Robyn assisted me with checking in and Mark was the specialist who clearly explained all the initial insurance details as well as kept me thoroughly informed while my car experienced it's adventure :)
I like the on time job & a good job you do very happy ????I give this job a ten
Great job all the way around, from both the work done on my car to the treatment I received. Thanks!
Marc was professional and courteous!
You all are awesome thank you
Loved the daily communication that kept me updated on my vehicle.
I was very happy with the service. I was very happy with the finished product and the fact that they made suggestions that I was actually interested in hearing. The completion work was beautiful. Thank you, Sandy Fahrni
Angie has been wonderful to work with--very professional & invested in making sure that we're completely satisfied!
The car turned out beautiful. Very fast. Problem with the remote door lock not working on the repaired door, however.
Angie Novotny was very informative. She kept me up to date even though it took more than two months to fix. I believe as of "day 1" my truck seems fine. But she went beyond the call of duty to help me and assure Abra would back what they charged.
Your team exceeded my expectations. And you earned my business i have a fleet of 18 trucks. Your team is very professional and I'm impressed how quickly everything was taken care of.
The rear bumper that was replaced in this repair was originally the same silver color as the rest of the car. The replacement bumper is now a rough black color that changes the look of the car. Also, there is a strange squeak that now comes from the back end of the car every time we turn. It reminds my wife of a sound a dog would make. In fact she wondered if she was running over a neighbor's dog when she backed out of the garage yesterday. The car had never made that type of sound prior to the repair. Also, the bumper doesn't fit quite flush on the passenger side. Overall, while the repair was pretty quick, I've seen much better work at other shops;
I was expecting to get the whole car wash, only the back was clean.
I'm pretty confident my car has new scratches on the front doors that weren't there previously. My radio presets were gone. The tire pressure alert was on, and I had to take it in to be checked, which showed that they were all significantly off. In addition there was a white substance left all over the inside of my trunk.
Vehicle Make : Volkswagen
The process was great, the people were amazing! Thank you so much!
Great customer service and quick service! Great experience.
My Tucson was repaired perfectly. Thank you!!
Fast, friendly and a flawless paint job. Absolutely satisfied with the service and work.
Amazing! Great customer service. Will be back!
I was impressed by the updates on the progress on my car. I did not have to wonder if I was forgotten, but on the other hand, it was not so many updates that it was annoying. My car looks fantastic. This was my first time using Abra. I would definitely use this shop again. I just hope I don't have to. No offense intended.
Abra puts an high importance on keeping the client informed concerning the progress being made thanks for keeping me informed. Angie did a great job. My Acura looks and runs like nothing happened.
I was very pleased with my service and will recommend you to all my friends
Customer service was great they keep me posted on the car all the time had a good experience would recommend and the Jeep turned out good
Unfortunately for me, this was the 3rd time I needed the services of ABRA Auto Body and Glass. HOWEVER, Each time I have been completely satisfied with the work done. I have only positive comments to pass on. I recommend ABRA to anybody that is unfortunate to need auto repair!!
The service was excellent. I couldn't be happier.
I haven't driven the car yet but from what I saw I didn't see any faults with the car. It took a while and there were issues with the polish being done incorrectly numerous times, but I'm happy they kept it until it was finished properly.
It was good work on my front bumper and now it's looks very clean and like brand new.
Very good to work with angela was very good at keeping me informed would recommend Abra to other people thanks for a job well done
Excellent craftsmanship. I'm handicaped
And depend on my van. (Power chair
With lift) so the work was done very
Quickly. Thank you ABRA and all your
Friendly and helpful employees!
Everyone was great! I'm 100% satisfied. Quick and easy!
Very satisfied, accommodating service, went far beyond my expectations to meet my needs and concerns
I would like to highlight the excellent service provided by Angie Novotny and Debbie Courtney. Angie is efficient and "in-charge", and Debbie is friendly when helping me out. I really appreciated their help!
They had great customer service and everyone there was very professional and kind. There service is fantastic!
Everyone I dealt with was awesome. Couldn't have been more helpful
Jacob was great to work with.
Awsome service and in a timely fashion and kept me informed
The text updates were great! Timeframe great too.
Jacob Nicholas was phenomenal through this whole experience. He kept me very well informed on the status of my car. He went the extra mile to give me the car in time before I left out of town! Job well done! I will be a lifelong customer!!
Abras customer service is top notch.
The team was very professional, nice & accomodating!!
Very professional and, at the same time, caring!
Fast service and very good customer service
MARK was great to work with. Professional and kept me updated daily on the status is my vehicle.
Angie took amazing care of me and my car. Abra is my go to from now on.
You guys did a great job!
Excellent service and attention to detail. I appreciate the great service!
Our service was excellent every step
Of the way.
Jacob and Jeff were great to work with. Wonderful to work with. Pete Ellison