I like the daily status updates
Job completed just as promised. Appreciate the service
Denise was outstanding,she has great customer service. She kept me updated each day my car was there.I had a good experience!!!!
We were extremely satified with our experience. We were called daily and given a progress report letting us know what was going on.
Give more detail on the progress of the vehicle through the process. Better information on estimated completion should also be included.
They definitely kept you up to date on the process of repairs. Everyone there was very nice and great work.
Always does excellent job whether it's glass repair or body work. I am very satisfied with how they take care of the repairs. Wouldn't go anywhere else.
Kept me informed and up to date..will recommend to others
Absolutely great experience. Which is really saying something when we are talking about a body shop. I was kept informed daily (via text which is great) about what was happening with my vehicle. It was ready when they told me it would be ready. It was clean, which it wasn't when I brought it to them. I was completely satisfied with ABRA. This is the second vehicle I've had repaired in the last 3 years and the second time I've used this shop. I will definitely go there next time I need a repair. Thank you!
Very satisfied. Thanks again.
The customer service and final product was excellent, couldn't
have asked for a better experience!!
good updates friendly staff
First time ever using your company and I could not be happier with the service I received. I will recommend Abra to anyone who needs car repair from an accident. I kept informed through the entire process and I really appreciate that. Hope I never need you guys again but if I am in an accident again I will surely be back.
The staff was so courtious and polite. They did an excellent job on my vehicle.
Was several things not right. Will come by Monday.
They cleaned the inside of my car. Great job.
Very profesional and great customer service!!
Updates were very efficient.
Team was very friendly and helpful . Great team!!!
FROM DAY ONE EVERYONE WAS NICE. I GOT NOTIFICATION EACH DAY REGARDING MY CAR.. WAS TOTALLY SATIFIED WITH THE WORK THAT WAS DONE ON MY CAR.
Great job. Car spotless on return. A little sketchy on the scheduling of the repair.
Love getting updates daily to know that my truck was making progress.
The glass on the drivers door seems not right ... When I shut the door the glass rattles
Awesome job and my car looks better than it did before it got damaged. Totally satisfied!!
The time we were told that the vehicle would be ready was a lie. Cuatomer aervice was rude. We went weeks without a vehicle. Trip that we planned was canceled becauae the vehicle was not ready. I will never use this service again. Will definitely go straight to the dealer ship if there is ever a need again.
Excellent service from everyone on the staff, especially John Mayo and Sharon.
Vehicle Make : Volkswagen
It was a great experience. I was kept in the loop of every step with great customer service. I felt as if I was their only customer. I will definitely be doing more business with them and recommending friends.
Satisfied as always. Kudos to Abra!!
I was concerned it was going to take a week to do the repairs, however, I was kept informed every step of the way. When I went to pick up my car I was completely shocked. They had not only fixed the cracked sunroof but washed and detailed my car. It looked awesome! Thank you so much for a job well done.
Friendly and professional staff. Kept me inform daily on progress.
The only thing I was not satisfied with was the fact that it took 3 inspections before everything was repaired back to original. The staff was great about it though.
Was kept inform on progress of repairs. Great team work
Love the fact I received daily phone calls and text messages about the progress of the work being done.
Denise was incredible!!! Her professionalism and attention to detail are clearly at the root of Anra's sterling reputation. If our business interests ever allow us to locate in Memphis you should know that we will do whatever we can to lure her away from you. If comments like these lead to some recognition for her then I am glad for you if it does not - then maybe we have a chance... Fantastic experience considering the nature of the experience...
I would like to thank Mike for his great work on my car!!! He did an awesome job and it was quick!
Michael Atkins was extremely helpful through the whole process! I would recommend everyone to get their vehicle fixed at this location. All questions and concerns I had were answered as soon as I asked him. He was on top of his game and I wouldn't of wanted my truck to go anywhere else or deal with anyone else. If I ever need body work done again on a vehicle I will definitely come back and deal with Michael again
Abra was great, had a up to date report daily . Car looks great thanks Abra
Everyone very friendly and helpful. Car repaired in record time and it looks like a new car in the area damaged. Car was clean inside when I picked it up. A good experience all around!
The staff was very professional. I felt as though Abra was as concerned about my truck as I was. The tech went the extra mile, he noticed something that probably did not happen during the accident, however, he spot welded the part on my back fender well that had come loose, and he took care of it. For that I am grateful, and I will definitely tell my friends that Abra will take care of you.
Thank you so much to the Abre team on Craft Road in Olive Branch Mississippi.
John b done in about 24 hours.Amazing!
I was completely satisfied you guys did an excellent job
I am very satisfied. My car looks great! All the staff were courteous and professional. It was a job well done.
Keeping us up to date on all processes and great customer care
I was concerned about how long everything was taking and wish that in the emails something was said about that. I know that to ask John to email me was one more thing he had to do but a little info would have been helpful. But I am very pleased with the results!!! Thank you
Vehicle Make : Volkswagen
The car looks great & the work was excellent! Thanks!
Professionally done to my complete satisfaction.
The truck looks like new
I know we had some bumps in the way
Vehicle Make : Volkswagen
It was great and got my car back in only a few days!
Excellent service and communications!!!
Customer service was wonderful. I love going to Abra when I need body work done.
Very helpful and mrs.donna is AWESOME... Thank yall
Great customer service and my car looks like new!
I must admit I'm not very easy to please; but when I tell that there
r ppl who r great at what they do....AMAZING JOB!
It was a great experience over all. They took the time to go over the steps and protocols and to answer my questions.
Thank you, guys!!!!!!
Everyone was very nice in the front office.
Denise was absolutely wonderful. I never had to question the status of my car. Thank you
Excellent customer service
Perfect service! I loved it!
Abra did a good job on my car.nice people,good service.
Denise was great! Kept me completely updated with the whole process! Made me feel very comfortable! Thanks to the whole Abra Team!
The repairs were completed as expected and much faster than expected. Color match was perfect.
Vehicle Make : Mini Cooper
Very happy with my car everything was awesome Denise too!!
I was initially unhappy with something concerning my vehicle but they fixed it immediately. They were very concerned with making sure I was satisfied with the repair. Even stayed late to fix it. I appreciated it!
Abbra staff was very professional Sharon and Denise were always polite and very calming. Car repair can be stressful and this was a perfect 10 experience. I'm so glad I chose Abbra in Olive Branch
The entire process was wonderful! An accident is a hassle but ABRA Olive Branch made it painless
The daily updates were so helpful! It really made me feel that a thorough job was being done on my suv.
You all are very professional and returned my vehicle promptly, thanks for a job very well done.
Abra did body work and messed up everything else! Denise refused to even provide alternatives and was very NASTY given me back a car full of issues that didn't even exist when then at was originally brought to Abra! I will NEVER use them again! AWFUL SERVICE
I give everybody at the Olive Branch location a big A+!!! They gave realistic expectations on time and delivered earlier than we thought it would be. I work for a local State Farm agent and refer all of my customers to Abra for auto repair after having now 2 excellent experiences with the OB location!
I was pleased with the way the car looks after having been repaired. It looks good as new. I'm happy with the customer service as well.
Thanks for a professional job well done. I am very satisfied with Abra from the moment I arrived.Everyone was very friendly and patient, even waiting for me after running late. Everything was done in a timely manner. I was advised and kept updated of the status of my vehicle throughout the entire process. I would highly recommend Abra
Great service overall. Quick, friendly environment and staff, kept me updated on process, more importantly great work on my vehicle.
Matt and Paul are **** AMAZING!! Not only are they good at their job they are friendly too. Daniel is right along with them. These 3 guys are great. I really liked getting the daily updates. I WILL NOT TAKE MY CAR ANYWHERE ELSE EXCEPT ABRA! They garuntee their work and are good at what they do. Everyone was curious and friendly towards me and I witnessed them even calling people by name. That's always very important to me. GREAT JOB GUYS. I will be sending all my friends their way!
Always make sure you tell your customers the right answer .. I was suppose to pick my car up on Saturday ( I had call the guy n everything ) n when I got there he was gone n I had no car the whole weekend n has to take take off to put my car up on Monday ...
The repair was done beautifully! It was also done very quickly. Your staff is a team, of which you don't see very often anymore. I won't hesitate to have future work done here.
No thank you. Please don't contact.
I appreciated the updates on how my vehicle was coming along. Also the personal phone calls as well.
Great service! Enjoyed the daily updates and friendly service!
I was told that the purple finger prints on the clear coat would disappear. They have not done so. In fact they are now a dark grey.
This was my first experience with Abra Auto, I had heard good recommendations about them before. The service was great, updates, Mrs Denise was so cordial and professional, the repair looked as though it never was damaged. I would highly recommend Abra Auto to anyone in need. Thank you for the great service!
Great job... Very satisfied !
The repair was excellent, but you guys broke my headlight bulb on the driver side, and I didn't know Til that night
Denise was great and very informative each time she called with a status.
A1 service from check in to pick up.
Denise was awesome and the car looked great
When I picked it up.
They were great! I referred another customer to them.
They did a horrible job repairing my vehicle, Both the paint and bodywork were very poor. They still have my car
There is a small issue with the window on the driver's side door does not operate automatically anymore.
Denise kept in touch with me everyday to keep me advises of the status of the repairs to our vehicle. She was great!!!
I love the fact that you keep your customers updated daily as the progress of a car repair I think that is so awesome your employees there Denise especially are all wonderful and great observant Lowe's about customer relations and that's something you do not find in any company nowadays I'm old school and I will definitely recommend customers to have body work done or Windows done at your shops
Great experience I will return if need be great great staff
Daniel was AWESOME!! He always gave me an update on my car no matter what time I texted!! Without a doubt the best worker you guys have!!!
Great job and total satisfaction. I will highly recommend them to my friends.
Excellent service. Daniel was great!
Quick service, great front desk, and great work.
There is bubbling in one area, the customer service representative says it will lay down over time. I hope that is the case. The car had one small dent that it did not have when I dropped it off. It had some scuff marks that did buff out.
Service was excellent and quicker than expected.
Denise gave me daily updates regarding my car. Abra Body Shop has very professional customer service. The staff answered all questions that I had and alleviated my anxiety on what to expect. On a scale of ****-10, I would give Denise and the entire staff of Abra Body a 10+. Excellent service overall! Job well done!!
Vehicle Make : Volkswagen
They did a great job!
Denise was great. Thank you!!!
Everyone at its location care that I was satisfied with there work. The car was returned very clean and fix perfect. I am very happy
Keeo up the good work.
The messages that keep you informed on the repairs is a plus.
Front desk staff are very courteous and friendly.
I like that I was call about repair day by day think. Denise
Denise is very professional and I trust her. I would recommend her services and your company to anyone needing body work. My car lots beautiful again
They were very pleasant to work with and helpful in any questions i had
The daily calls and texts informing me of the status of my repair was super. I knew what stage of repair my car was in at all times. I always say communication is the key and Abra Olive Branch does it best!
The gaps between panels do not match the drivers side of the vehicle
We were so impressed with your employees at Abra...in Olive Branch, MS. on Frontage Rd. Denise went out of her way to keep us updated on the repairs being done on our SUV after our accident.
Great place to take your car and we'll highly recommend it. Thank you, **** Dickson
took longer than expected
This is the most professional and organized repair shop around. Super customer service. Second to none.
I was very please with repairs on my car.
Sam was excellent. He called every day. He was more worried about me being satisfied than I was. He made sure everything was done when he said it would be. I have never had a service tech as nice as he was. He was just a wonderful person to do business with. There should be more people in the world like him.
Denise was amazing. I do appreciate the care and concern shown by Abra staff, everyone I had contact was so very friendly.
Awesome customer service and as always great job on repairs.
Great customer service. I would definitely trust this organization with all of my auto body repair needs.
No muss, no fuss. Excellent work, and to work with. Thank ypu!
They did a wonderful job, and really showed they cared
Vehicle Make : Mitsubishi
Mrs Denise was great at keeping me informed on my repairs. I would definitely use you again
Denise was phenomenal! She took care of my every concern!!
Vehicle Make : Mitsubishi
Everything was excellent, including the salesperson Sam who made sure my car was done right in a timely matter.
Glad we used them for our needs
Once again Sam and his team came through for me. I would definitely recommend Abra just because of the extraordinary customer service he shows when treating your experience with Abra as priority. I also love the way he keeps you informed with day to day repairs of your vehicle. Thanks Sam. You're a Blessing to me.
Wind whistling in car door and airbag and traction control flashing continuously. Had to leave at the body shop so they could further work on it
Great service and fantastic repairs!!!
Sam and the receptionist-I think her name is Susan are wonderful employees.
The vehicle looks great and the people communicated every step of the way.
THANK GOD FOR SAM HE IS THE BEST THING THAT'S HAPPENED TO ABRA.
Many thanks to you for making my car look young again.
Very nice and job will done
Vehicle Make : Volkswagen
It took 4 weeks (3/2/16-4/****/16) to complete. And now my headlight is scratched (the one not affected in the crash).
Loved getting daily reports on what was going on. My husband travels for work and they transported me to and from to receive my vehicle. Many thanks.
What a great team ! We will always use Abbra for our body work!
Thanks so much
I was notified on the progress of my car from the time it was dropped off via text and phone. I have always had a good experience with Abra autobody.
The installed part is warped, and not installed correctly. You can see the defects from a distance.
Team did an excellent job on all repairs. Paint job is perfect.Customer service was awesome!!! Sam did a wonderful job of keeping me informed. He thoroughly explained each process.
Loved the way I received update calls.
Job was not satisfactory, time was to long
This was the best auto repair experience I have ever had. I will gladly share this with all my friends and family. Thank You ABRA
I am very satisfied with Abra & really appreciate the fact that Denise at your Olive branch location called me everyday to give me an update . Denise is so very nice & is very much an asset to your establishment ! Thank u very much & I would absolutely use Abra in the future & recommend you !
Thank to the team for the great wk an a special thanks to MS DENIS...
We were told our repair would take one week. It took two. We asked that I was kept up to date and the updates went to my husband instead. When I indicated that I didn't have a way to get to the shop to pick up the car I was told I would get a call regarding someone picking me up. Never got the call. On a good note, everyone we spoke with was very pleasant
Sam was awesome!!! Very nice and knowledgable. Would trust him with my truck again.
Amazed especially at the attention given us with daily updates. Never had such a level of consumer care. Well done!!
Doing good job but not as 100%, I would say like 65 % good job . Some are missing rubber to get off on left side both door so I will clean rubber off myself. The bumper and light head look good, good job. They didn't explain me about car so that why I was look my car by myself. Thanks.
They were the worst repair shop I have been to. I will never go back to them or recommend them.
Good service and follow up
Sam at Abra was absolutely wonderful.
Vehicle Make : Volkswagen
Excellent service. Friendly and informative staff.
Sam is the bomb! Best appraiser ever. Customer oriented also. Don't lose that guy!
They were kind enough to fit me into their very busy schedule to do a quick but necessary repair job on a damaged door lock mechanism. They did not need to use all the parts ordered, so I was not charged for those. I was extremely appreciative of all they did
I was given an estimate of my vehicle being done in four days. They had it for more then four days. I turned it in December 17th and I didn't receive it until Jan the thirteenth
The auto & glass work turn out very well but, the stereo that was put in was "not" wired properly. I had to wait 4 weeks to get my truck back now, I have to wait another week for a appointment to get the stereo rewired.
Things that was wrong;
****)the controls on the steering wheel was not wired up for the radio,as promise.
2)the mic for the Bluetooth is not working.
3)the DVD player not working.
4)subwoofer were not working.
5)"Last thing" the airbag light indicator on the dash is on!
Everyone was more than helpful.
Time is very important to your customers and you were on time in my case and I will recommend your place of business to others thank you very much MsFlores
Abra staff very friendly and efficient..good experience for out first time..will use again if needed
Just great work. Sam is an awesome guy in not only his work but his way with customers
Did not complete repairs timely, did not do thorough job (still not complete), did not return calls as promised, returned car to me with screw in tire which I discovered after seeing tire low pressure light in car when I drove off from Abra which wasn't lit when I dropped car off. All around poor service.
The team was really nice and I love that I got updates every step along the way. I will continue to choose them first when it comes to taking care of my vehicles!!! Thank you for an outstanding job!!
Great customer service. Great attitude and explanation of process. Will do business again. Highly recommended.
He already knows the issue and maybe we can get it resolved next week. Thankyou.
I appreciate your service. A job well done.
Thank you for doing such a great job and for going above and beyond in repairing my wife's traverse. She is so happy with the way it looks.
Vehicle Make : Volkswagen
Repair work was excellent, no complaints at all. Only minor complaint was bad streaks on Windows after cleaning. 8.5/10
Truck looks great!! Looks like never wrecked. Everybody was totally nice and the text messages kept me informed which I liked. It took a couple of more days that originally thought and that's my only complaint. That said tho I'd rather it take a little more time and be right so really almost completely satisfied!! Thanks Abra
Great experience working with Abra. My Camaro looks brand new. Will refer anyone to you all. Job well done.
They promised daily updates on my car repair but failed to do it. They also said I could pick up my car on Monday but it was not ready until the next Friday. The work looks ok.
Car looks great, Jason very helpful and kept me informed every step of the way.