Was kept inform on progress of repairs. Great team work
Love the fact I received daily phone calls and text messages about the progress of the work being done.
Denise was incredible!!! Her professionalism and attention to detail are clearly at the root of Anra's sterling reputation. If our business interests ever allow us to locate in Memphis you should know that we will do whatever we can to lure her away from you. If comments like these lead to some recognition for her then I am glad for you if it does not - then maybe we have a chance... Fantastic experience considering the nature of the experience...
I would like to thank Mike for his great work on my car!!! He did an awesome job and it was quick!
Michael Atkins was extremely helpful through the whole process! I would recommend everyone to get their vehicle fixed at this location. All questions and concerns I had were answered as soon as I asked him. He was on top of his game and I wouldn't of wanted my truck to go anywhere else or deal with anyone else. If I ever need body work done again on a vehicle I will definitely come back and deal with Michael again
Abra was great, had a up to date report daily . Car looks great thanks Abra
Everyone very friendly and helpful. Car repaired in record time and it looks like a new car in the area damaged. Car was clean inside when I picked it up. A good experience all around!
The staff was very professional. I felt as though Abra was as concerned about my truck as I was. The tech went the extra mile, he noticed something that probably did not happen during the accident, however, he spot welded the part on my back fender well that had come loose, and he took care of it. For that I am grateful, and I will definitely tell my friends that Abra will take care of you.
Thank you so much to the Abre team on Craft Road in Olive Branch Mississippi.
John b done in about 24 hours.Amazing!
I was completely satisfied you guys did an excellent job
I am very satisfied. My car looks great! All the staff were courteous and professional. It was a job well done.
Keeping us up to date on all processes and great customer care
I was concerned about how long everything was taking and wish that in the emails something was said about that. I know that to ask John to email me was one more thing he had to do but a little info would have been helpful. But I am very pleased with the results!!! Thank you
Vehicle Make : Volkswagen
The car looks great & the work was excellent! Thanks!
Professionally done to my complete satisfaction.
The truck looks like new
I know we had some bumps in the way
Vehicle Make : Volkswagen
It was great and got my car back in only a few days!
Excellent service and communications!!!
Customer service was wonderful. I love going to Abra when I need body work done.
Very helpful and mrs.donna is AWESOME... Thank yall
Great customer service and my car looks like new!
I must admit I'm not very easy to please; but when I tell that there
r ppl who r great at what they do....AMAZING JOB!
It was a great experience over all. They took the time to go over the steps and protocols and to answer my questions.
Thank you, guys!!!!!!
Everyone was very nice in the front office.
Denise was absolutely wonderful. I never had to question the status of my car. Thank you
Excellent customer service
Perfect service! I loved it!
Abra did a good job on my car.nice people,good service.
Denise was great! Kept me completely updated with the whole process! Made me feel very comfortable! Thanks to the whole Abra Team!
The repairs were completed as expected and much faster than expected. Color match was perfect.
Vehicle Make : Mini Cooper
Very happy with my car everything was awesome Denise too!!
I was initially unhappy with something concerning my vehicle but they fixed it immediately. They were very concerned with making sure I was satisfied with the repair. Even stayed late to fix it. I appreciated it!
Abbra staff was very professional Sharon and Denise were always polite and very calming. Car repair can be stressful and this was a perfect 10 experience. I'm so glad I chose Abbra in Olive Branch
The entire process was wonderful! An accident is a hassle but ABRA Olive Branch made it painless
The daily updates were so helpful! It really made me feel that a thorough job was being done on my suv.
You all are very professional and returned my vehicle promptly, thanks for a job very well done.
Abra did body work and messed up everything else! Denise refused to even provide alternatives and was very NASTY given me back a car full of issues that didn't even exist when then at was originally brought to Abra! I will NEVER use them again! AWFUL SERVICE
I give everybody at the Olive Branch location a big A+!!! They gave realistic expectations on time and delivered earlier than we thought it would be. I work for a local State Farm agent and refer all of my customers to Abra for auto repair after having now 2 excellent experiences with the OB location!
I was pleased with the way the car looks after having been repaired. It looks good as new. I'm happy with the customer service as well.
Thanks for a professional job well done. I am very satisfied with Abra from the moment I arrived.Everyone was very friendly and patient, even waiting for me after running late. Everything was done in a timely manner. I was advised and kept updated of the status of my vehicle throughout the entire process. I would highly recommend Abra
Great service overall. Quick, friendly environment and staff, kept me updated on process, more importantly great work on my vehicle.
Matt and Paul are **** AMAZING!! Not only are they good at their job they are friendly too. Daniel is right along with them. These 3 guys are great. I really liked getting the daily updates. I WILL NOT TAKE MY CAR ANYWHERE ELSE EXCEPT ABRA! They garuntee their work and are good at what they do. Everyone was curious and friendly towards me and I witnessed them even calling people by name. That's always very important to me. GREAT JOB GUYS. I will be sending all my friends their way!
Always make sure you tell your customers the right answer .. I was suppose to pick my car up on Saturday ( I had call the guy n everything ) n when I got there he was gone n I had no car the whole weekend n has to take take off to put my car up on Monday ...
The repair was done beautifully! It was also done very quickly. Your staff is a team, of which you don't see very often anymore. I won't hesitate to have future work done here.
No thank you. Please don't contact.
I appreciated the updates on how my vehicle was coming along. Also the personal phone calls as well.
Great service! Enjoyed the daily updates and friendly service!
I was told that the purple finger prints on the clear coat would disappear. They have not done so. In fact they are now a dark grey.
This was my first experience with Abra Auto, I had heard good recommendations about them before. The service was great, updates, Mrs Denise was so cordial and professional, the repair looked as though it never was damaged. I would highly recommend Abra Auto to anyone in need. Thank you for the great service!
Great job... Very satisfied !
The repair was excellent, but you guys broke my headlight bulb on the driver side, and I didn't know Til that night
Denise was great and very informative each time she called with a status.
A1 service from check in to pick up.
Denise was awesome and the car looked great
When I picked it up.
They were great! I referred another customer to them.
They did a horrible job repairing my vehicle, Both the paint and bodywork were very poor. They still have my car
There is a small issue with the window on the driver's side door does not operate automatically anymore.
Denise kept in touch with me everyday to keep me advises of the status of the repairs to our vehicle. She was great!!!
I love the fact that you keep your customers updated daily as the progress of a car repair I think that is so awesome your employees there Denise especially are all wonderful and great observant Lowe's about customer relations and that's something you do not find in any company nowadays I'm old school and I will definitely recommend customers to have body work done or Windows done at your shops
Great experience I will return if need be great great staff
Daniel was AWESOME!! He always gave me an update on my car no matter what time I texted!! Without a doubt the best worker you guys have!!!
Great job and total satisfaction. I will highly recommend them to my friends.
Excellent service. Daniel was great!
Quick service, great front desk, and great work.
There is bubbling in one area, the customer service representative says it will lay down over time. I hope that is the case. The car had one small dent that it did not have when I dropped it off. It had some scuff marks that did buff out.
Service was excellent and quicker than expected.
Denise gave me daily updates regarding my car. Abra Body Shop has very professional customer service. The staff answered all questions that I had and alleviated my anxiety on what to expect. On a scale of 1-10, I would give Denise and the entire staff of Abra Body a 10+. Excellent service overall! Job well done!!
Vehicle Make : Volkswagen
They did a great job!
Denise was great. Thank you!!!
Everyone at its location care that I was satisfied with there work. The car was returned very clean and fix perfect. I am very happy
Keeo up the good work.
The messages that keep you informed on the repairs is a plus.
Front desk staff are very courteous and friendly.
I like that I was call about repair day by day think. Denise
Denise is very professional and I trust her. I would recommend her services and your company to anyone needing body work. My car lots beautiful again
They were very pleasant to work with and helpful in any questions i had
The daily calls and texts informing me of the status of my repair was super. I knew what stage of repair my car was in at all times. I always say communication is the key and Abra Olive Branch does it best!
The gaps between panels do not match the drivers side of the vehicle
We were so impressed with your employees at Abra...in Olive Branch, MS. on Frontage Rd. Denise went out of her way to keep us updated on the repairs being done on our SUV after our accident.
Great place to take your car and we'll highly recommend it. Thank you, **** Dickson
took longer than expected
This is the most professional and organized repair shop around. Super customer service. Second to none.
I was very please with repairs on my car.
Sam was excellent. He called every day. He was more worried about me being satisfied than I was. He made sure everything was done when he said it would be. I have never had a service tech as nice as he was. He was just a wonderful person to do business with. There should be more people in the world like him.
Denise was amazing. I do appreciate the care and concern shown by Abra staff, everyone I had contact was so very friendly.
Awesome customer service and as always great job on repairs.
Great customer service. I would definitely trust this organization with all of my auto body repair needs.
No muss, no fuss. Excellent work, and to work with. Thank ypu!
They did a wonderful job, and really showed they cared
Vehicle Make : Mitsubishi
Mrs Denise was great at keeping me informed on my repairs. I would definitely use you again
Denise was phenomenal! She took care of my every concern!!
Vehicle Make : Mitsubishi
Everything was excellent, including the salesperson Sam who made sure my car was done right in a timely matter.
Glad we used them for our needs
Once again Sam and his team came through for me. I would definitely recommend Abra just because of the extraordinary customer service he shows when treating your experience with Abra as priority. I also love the way he keeps you informed with day to day repairs of your vehicle. Thanks Sam. You're a Blessing to me.
Wind whistling in car door and airbag and traction control flashing continuously. Had to leave at the body shop so they could further work on it
Great service and fantastic repairs!!!
Sam and the receptionist-I think her name is Susan are wonderful employees.
The vehicle looks great and the people communicated every step of the way.
THANK GOD FOR SAM HE IS THE BEST THING THAT'S HAPPENED TO ABRA.
Many thanks to you for making my car look young again.
Very nice and job will done
Vehicle Make : Volkswagen
It took 4 weeks (3/2/16-4/1/16) to complete. And now my headlight is scratched (the one not affected in the crash).
Loved getting daily reports on what was going on. My husband travels for work and they transported me to and from to receive my vehicle. Many thanks.
What a great team ! We will always use Abbra for our body work!
Thanks so much
I was notified on the progress of my car from the time it was dropped off via text and phone. I have always had a good experience with Abra autobody.
The installed part is warped, and not installed correctly. You can see the defects from a distance.
Team did an excellent job on all repairs. Paint job is perfect.Customer service was awesome!!! Sam did a wonderful job of keeping me informed. He thoroughly explained each process.
Loved the way I received update calls.
Job was not satisfactory, time was to long
This was the best auto repair experience I have ever had. I will gladly share this with all my friends and family. Thank You ABRA
I am very satisfied with Abra & really appreciate the fact that Denise at your Olive branch location called me everyday to give me an update . Denise is so very nice & is very much an asset to your establishment ! Thank u very much & I would absolutely use Abra in the future & recommend you !
Thank to the team for the great wk an a special thanks to MS DENIS...
We were told our repair would take one week. It took two. We asked that I was kept up to date and the updates went to my husband instead. When I indicated that I didn't have a way to get to the shop to pick up the car I was told I would get a call regarding someone picking me up. Never got the call. On a good note, everyone we spoke with was very pleasant
Sam was awesome!!! Very nice and knowledgable. Would trust him with my truck again.
Amazed especially at the attention given us with daily updates. Never had such a level of consumer care. Well done!!
Doing good job but not as 100%, I would say like 65 % good job . Some are missing rubber to get off on left side both door so I will clean rubber off myself. The bumper and light head look good, good job. They didn't explain me about car so that why I was look my car by myself. Thanks.
They were the worst repair shop I have been to. I will never go back to them or recommend them.
Good service and follow up
Sam at Abra was absolutely wonderful.
Vehicle Make : Volkswagen
Excellent service. Friendly and informative staff.
Sam is the bomb! Best appraiser ever. Customer oriented also. Don't lose that guy!
They were kind enough to fit me into their very busy schedule to do a quick but necessary repair job on a damaged door lock mechanism. They did not need to use all the parts ordered, so I was not charged for those. I was extremely appreciative of all they did
I was given an estimate of my vehicle being done in four days. They had it for more then four days. I turned it in December 17th and I didn't receive it until Jan the thirteenth
The auto & glass work turn out very well but, the stereo that was put in was "not" wired properly. I had to wait 4 weeks to get my truck back now, I have to wait another week for a appointment to get the stereo rewired.
Things that was wrong;
1)the controls on the steering wheel was not wired up for the radio,as promise.
2)the mic for the Bluetooth is not working.
3)the DVD player not working.
4)subwoofer were not working.
5)"Last thing" the airbag light indicator on the dash is on!
Everyone was more than helpful.
Time is very important to your customers and you were on time in my case and I will recommend your place of business to others thank you very much MsFlores
Abra staff very friendly and efficient..good experience for out first time..will use again if needed
Just great work. Sam is an awesome guy in not only his work but his way with customers
Did not complete repairs timely, did not do thorough job (still not complete), did not return calls as promised, returned car to me with screw in tire which I discovered after seeing tire low pressure light in car when I drove off from Abra which wasn't lit when I dropped car off. All around poor service.
The team was really nice and I love that I got updates every step along the way. I will continue to choose them first when it comes to taking care of my vehicles!!! Thank you for an outstanding job!!
Great customer service. Great attitude and explanation of process. Will do business again. Highly recommended.
He already knows the issue and maybe we can get it resolved next week. Thankyou.
I appreciate your service. A job well done.
Thank you for doing such a great job and for going above and beyond in repairing my wife's traverse. She is so happy with the way it looks.
Vehicle Make : Volkswagen
Repair work was excellent, no complaints at all. Only minor complaint was bad streaks on Windows after cleaning. 8.5/10
Truck looks great!! Looks like never wrecked. Everybody was totally nice and the text messages kept me informed which I liked. It took a couple of more days that originally thought and that's my only complaint. That said tho I'd rather it take a little more time and be right so really almost completely satisfied!! Thanks Abra
Great experience working with Abra. My Camaro looks brand new. Will refer anyone to you all. Job well done.
They promised daily updates on my car repair but failed to do it. They also said I could pick up my car on Monday but it was not ready until the next Friday. The work looks ok.
Car looks great, Jason very helpful and kept me informed every step of the way.
The company did a great job on both of my vehicles.They kept me informed every step of the way with pictures and text updates. I really appreciate the information.
Thanks Jason for taking care of me and getting my Camry looking newer than before! I love the quality work from Abra!!!!!
Abra was very helpful and got my car fixed and back to me in one day. I will only use Abra olive branch from now on.
Thanks for repairing my van! It looks n and new! Y'all did a fantastic job! Thanks for being so polite and keeping me updated throughout the whole process! Y'all are super awesome!
Couldn't ask for better customer service! I was well informed on a daily basis as to the repairs to my vehicle and when I could expect to get my car back. Abra rocks!!!!!
My Cadillac XLR was repaired better than expected. Jason keep me posted on repair progress
Was kept well informed though the whole process truck looks good as new. Staff wonderful great job everyone
Everyone was very welcoming, efficient, and professional!
The staff at ABRA in Olive Branch, Ms., went above and beyond to provide the best customer service, in which, they accomplished. They explained everything in great detail, they delivered my vehicle as promised, and I had constant updates regarding my vehicle via text. I give them a 100 in my grade book!
Jason was awesome he kept me updated about my truck
We were very happy with the quality of the repair. Sharon and Chad were very informative and professional.
I was lied to buy the rep who gave me the estimate and the quality of work is horribly unacceptable. The rep originally told me the bumper had to be completely stripped of all paint then heated to repair the damage to the plastic and then completely repainted. I told the rep I wanted a new number because I knew the heating of it would not get it back to the original look. The bumper was not replaces after I specifically said "I WANTED A NEW BUMPER" The repair to the plastic looks like crap! They only spot painted the bumper and then clear coated the entire bumper to make it appear that the whole thing was repainted in which is obviously full of dirt and they just painted over the dirt. Unacceptable!!! The paint doesn't match and there is a scratch going from the passenger side bumper onto my fender which wasn't there previously. The fog lights are not aligned properly and there is a clear coat drip dried on the passenger side of the bumper. It looks like the work of a rookie auto body repair shop or of one that just doesn't take pride in their work. Obviously the inspector didn't inspect the vehicle before releasing it either. Every person involved in this repair from the beginning rep giving the estimate all the way to the final inspection should be ashamed of themselves for the lies and poor quality and unacceptable craftsmanship and total disregard for quality of this job. Im very upset and very disappointed and NOT SATISFIED with the work done to my car.
Friendly and professional staff.
Great customer service and communication from Jason and excellent job done on my car.
You have courteous and kind people to work with. Great people doing great work.
I am very satisfied with my vehicle.
Chad is a great asset to ABRA. He kept us extremely informed. The work done was excellent!!
I want to say thanks to everyone who worked on my car it really turned out great I really was impress with the whole team ABRA AuTo stands alone hands-down number one in my book If I ever had to use your business again you will be the first I will call This was the first time I ever had a body shop to call or text me every day let me know the progress of my car for that I say thank you
Very quick, beautiful work
ABRA communicated with me daily and provided prompt and courteous service. I would highly recommend ABRA Auto Body & Glass to friends and relatives. Chad and Sharon were very professional.
The shop was nice and clean and everyone was friendly and eger to help me. Also repairs were done right the first time.
Great work and continuos status updates.
Thanks for getting everything done in a timely manner great job
Jason was great to work with and office staff very nice. Great quality of work
Service was excellent. . My truck looked better than when I purchased it. Thank you!
such awesome people. They were very nice and very considerate.. Their quality of work was fantastic.... sharon is very very nice
Vehicle Make : Mitsubishi
Chad was awesome at Abra Olive Branch
Yes. Very satisfied 100 %
I was informed every step of the way. Very nice people. Thank you.
I appreciate the effort that went into getting my vehicle in good repair and keeping me informed.