Shonda Ford provided me with fantastic customer service and kept me up to date throughout the entire repair process. She has exquisite communication skills.
Everyone was very nice and helpful. We appreciate everything that was done.
Ms. Shonda Ford is a consummate professional. Meticulous, knowledgeable, customer always a priority attitude. She provided prompt yet detailed service which was superior to any representative I have ever met. Explained the process in detail. Provided viable options that would be effective to me and kept me informed from start to finish. Based on her service I clearly see she is an invaluable asset to Abra. Having served as a supervisor I would strongly recommend her for positions of greater responsibility due to overall performance that I experienced.
The manager Mark was absolutely one of the nicest managers I have met in a long time,I work for Southern Thunder Harley Davidson and would love to seal him from you! But he did such a good job! I may need him again!! :) and Donna was absolutely a dream I was amazed at how well she kept me updated and all the information on every move yall made on truck.I rate your Establishment a 10 and will recommend everybody at Harley to come see Mark & Donna at Abra Body
Thank you so much for the job
Sincerely Kathy Raby
I was updated by text message & by phone of the status of my repairs. An issue occurred after repairs was finished. They contacted me & the claims adjuster of new found issue. The repairs was approved. I picked up my SUV & I couldn't tell my ride had been in an accident!! My ride was cleaned & shiny!I am a happy, satisfied customer!
Everything .. including the first call I was made to feel that my patronage was important. I was given daily updates every morning. My car even smelled new again when I picked it up also I was pleasantly surprised that it was finished earlier than I was lead to understand!! Awesome services!!
Wonderful experience.wonderful staff kept me informed every step of the way.my car looks incredible.I had the most pleasent w perience.Donna was the best.Thank you ! I will tell everyone I know to use Abra !
Car completed in a timely manner. Thanks!
Ms. Shonda was very professional and very nice of giving the best services and well as giving me the best answers to all of my questions that I ask on the conditions of my vehicle. ABRA auto body & glass did a excellect job on my truck. If this was a school test Ms. Shonda and ABRA auto body gets a A Thank you ABRA and Ms. Shonda on a job well done. Yours truly Tyquan Rainey. Thank you.
The work was excellent and timely. I was kept in the loop the whole time.
The only problem I have is someone left a half full soda can in the bed of my truck.
Your kindness and customer satisfaction
I really enjoy how the staff at Abra calls or send text messages updating you on your car, the staff is very nice, easy to talk to this is the 3rd time Abra did work on my car and I will continue to do business with them.they really treat you like family
I just wanna thank you for a job well done! The truck looks great!!!
Shonda! Was great!! She keep me posted on every step that Abra was making. She was very professional and helpful....She decreased my anxiety and made my comfort level a 100 percent I am totally satisfied. Shonda worked very diligently to get me back in my ride....
Everything was to satisfaction and all the staff were great!!
Mark and his staff provided me with excellent service and were very curteous. I got updates daily.
Customer Service was great
Mrs Donna kept me updated on my truck! Also when I went to pick it up they had cleaned the outside and inside of my truck! Thank you!
They did great! Gave me updates in my car daily
As always, Abra did a great job on my repairs. The communication is excellent and appreciated. I do have a few items to address next week. I'm sure they will.
I like that I were informed on what were going on day to day basis
Price is doyble what I expected. Unreasonable cost.
I loved the daily updates about my car & keeping
Me informed throughout the process.
Very nice staff. Really like getting the text updates on progress of work
I really enjoyed getting the text each day. Iam a body collision mechanic and the work was great. Very pleased.
Very fast repair service and paint job great!! Employees provided excellent customer service and were very friendly. Would refer my friends to ABRA.
Staff was amazing our representative Shonda kept us up to date with everything car looks amazing and drives like brand new...
Cannot tell there was any damage previously. Looks like new. The repairs were done much quicker than expected as well. Thank you!
My car looks brand new and Shonda is great to keep me updated.
Second time in a year that Abra repaired both my vehicles and I'm very satisfied. I like how they keep me informed of the process along the way. Great customer service.
Service seem to be very good so far,
Donna kept me informed every step of the repair. Every question was answered immediately.
I have been impressed with the communication Re:my vehicle while in your care. My only complaint is that my left front fender was not replaced in the week you had it. And when it was pulled around ready to go, my husband realized it was not repaired and he had to wait while part was picked up at jeep dealership. Poor job on making sure all repairs were finished before giving back to customer. Vicki Clardy-Myers
Car looked great after repairs were made. Abra has excellent communication skills in keeping in touch with the customer. Job well done
Washer fluid light stays on
Thanks. You all have gone above and beyond.
The entire experience was awesome from day one. Everyone was very friendly and always had a smile. Shomda was very professional and kept me informed every day of the progress of my repairs. She was a gem! I would definitely recommend ABRA to my friends. Thank you for making a difficult situation easy for me. I appreciate your professionalism!
Everyone was very courteous and orofessional. I really like the way they kept me me informed on the progress of my repairs.
Great service and great results.
The color and scratches don't even look like there was any collision. Great color match.
Satisfied with the job done. Thanks.
Excellent Job and customer service
Excellent work very fast ! Professional!
They provided outstanding customer service.
My car was put back together beautifully. I was updated daily until my vehicle was ready to go home. The customer service & the body work was greatly done and appreciated. I would definitely recommend ABRA Auto Body & Glass to family & friends.
Vehicle Make : Volkswagen
The service was absolutely awesome! No complaints at all! They even cleaned my car which I had been dreading doing all week! Thanks to everyone at Abra especially Donna for all the great customer service! I appreciate it dearly!
With my boyfriends Neighbor backing into my car, and fixing their bumper the same day, this past month has been a nightmare. The rental company was also a nightmare. But Abra has been so amazing and I'm so glad my insurance told me to use them. Beverly was so great at updating me everyday and being sincere about what I was going through. I will never choose another place to take my cat for body repairs. You guys even cleaned it! Seriously can't thank you guys enough for being the light in this horrid situation! My car looks amazing! Thank you thank you thank you!!
Beverly was awesome, helped me out a lot. That woman was able to get my car evaluated and work completed in record time as far as im concerned.
They did not put my fog lights back in there but it wasn't their fault they didn't know and the paint is messed up a little bit
I got am so glad to that I went to your shop, the work was well done and the staff was great!
Abra did an awesome job on my vehicle. When I picked it up after the work was completed it looked like it just rolled off the showroom floor. Jeremy Christopher did a perfect job on matching and applying the paint. The whole staff was helpful and kept me posted daily on the progress.
I loved the prompt and professional service I received. Donna gave excellent service. She informed me of every step. I will highly recommend Abra to my friends and family. Thank you so much for GREAT service!
I was completely satisfied
I was very satisfied with the services that was provided
Abra completed my repair sooner than I had expected! The representative was very kind and helpful. She kept me updated throughout the entire repair process. My vehicle was cleaner than it was when I dropped it off, truthfully! The repair looks great. I will definitely recommend Abra to others. Great work!
Everyone was wonderful and they went above and beyond from start to finish making sure I was taken care of my even the rental car place. They didn't have to take the extra steps or be so nice to me but I surely do appreciate all their hard work. Thank you to everyone there!
Nice job, done in a timely fashion. Thanks.
This was the best work we have seen i can't tell where the vehicle was backed into perfect work
I believe it was an excellent customer satisfaction
Communication through texts and phone calls was reassuring.
Abra does very good repair work. I would recommend them to anyone.
Shonda was great and so your the receptionist, do not recall her name.
Everyone was extremely helpful and very professional.
I was very satisfied with my experience tje staff was very helpful and answered any questions I had plus I was,updated every day on the progress of my vehicle if once maybe twice a day made me feel very good about my choice to where I needed to take my car. I will recommend Abra to anyone and everyone. Thank you again for for everything I am very satisfied.
Fit wasn't as good as before. While color match was ok, it wasn't as good as it could have been. Would have been better had they blended paint with the rest of the car.
Ms Chanda was excellent in keeping me informed each day my car was being repaired. She was professional in doing her job and ensuring any questions I had she was ready available. Her expertise was renow and exceptional great job well done.
Mr. Felix Griggs
I was very happy this is the second time I have use ya and would tell everyone to go to ya
I received great customer service from Shronda Ford. I was informed throughout the repair process. My vehicle looks great after the repairs.
Beverly was very helpful and informative every step of the way.The repairs only took few days+ very satisfied.She made me feel very comfortable and excited with my process. Thank you.
I only had the pleasure of meeting Beverly who did a great job answering any questions I had as well as making sure I had a rental car on the day I dropped my truck off. Customer service was great and I'm greatly satisfied with the repairs on my vehicle. My Titan looks like a brand new vehicle and I could not ask for anything better. The individuals that did the repairs all the way to the detailing did a funominal job. This experience was my first and hopefully last. I hope it will be my only one but should anything happen in the future I'll continue doing business with ABRA. Thank you so much!
They were extremely nice.. very good customer service,..
Donna was great. Loved the daily text messages. And my car looks beautiful!
Thank you for keeping me updated everyday on my repairs and I appreciate y'all fixing my car in a timely matter
Kept me informed and updated every day
Would recommend to others
I was really pleased with the work done by abra and ms Shondra Ford was a big help and kept me completely updated throughout the entire process with calls and messages. Great Work.
The work was done in a timely manner, and it looks like new!
Lisa at Abra Auto Body on Hwy. 51, N. (Horn Lake) was very helpful. She kept us updated
Job well done. I think there may have been issues getting parts. That factor was not , in the shop I used , their control.
I really appreciated how I was kept informed every step of the way. Donna was amazing and professional. Thank you for getting our car back to us so quickly!
I am totally pleased with my car. From the start I received a personal and very professional touch. Ms Sonda was always updating me daily which was very nice. I asked the man that did the work , Mr Millington and he is exceptional and his work is awesome. I think my car looks brand new. He should be told how good of work he does ! And you should not let him ever get away because it seems as if he takes a lot of pride in his work. Everyone I dealt with was always professional and pleasant to deal with. I will recommend ABRA. Thank you
In cleaning up my truck they lost my cup holder
I got my truck back without the cup holder when I called and tell Beverly about she said she doesn't know what I am talking about and wanted me to drive down there so the can see what is it i did she went to the back came back without it and starting to have doubt that they lost it finally she offer to talk to her manager about it I said ok let me know what's up I gave them a$2000 + business as a returning customer they cost me $16.95 the price of the part I just order on eBay not nice at all
Never heard anything from them until this feedback request ..
Everything was fine and the customer service was as well!
Beverly and Abra were great. Beverly went above and beyond
Did an excellent job. Everyone was kindoing and very professional. If I ever need more body work done I will definitely be coming back. I am recommending everyone I know to get their body and glass work done with you guys. Thank you so much for the amazing work and service.
Abra always does an excellent job in a timely manner. Wouldn't go anywhere else. Good job!
Shonta was a excellent customer service peeson
Was very satisfied with your team and Horn Lake they did an awesome job and Beverly Ryes was awesome about giving me updates on the status of my repairs this is the third car that I have had repaired at the Abra Auto Body Shop in Horn Lake and I have been completely satisfied each time the only regret I have is that I started out at the Abra body shop in Olive Branch and had to have my car transferred to Horn Lake. In the future Abra Auto Body Shop in Horn Lake is the only one I will be using you guys are awesome thanks.
Your team came through for me. I asked if I could get my car back by that Friday or Saturday because I was involved with a very big project, the Jimmy Carter Work Project, the next week. Not only did you get it done but it was 2 days early and a perfect job was done. Thank you and your team very much. I will defiantly pass this on to everyone I know about your team.
Everyone was nice, friendly and professional .
It took longer than expected, however it looks great and I appreciated the text updates.
My car look good and I wanna thank yal for doing an great job on it
Love doing business with your company. Beverly was wonderful and very understanding and helpful.
I was very satisfied with the work ABRA AUto Body&Glass has done on my car I know every thing that was going on with my car it was a good experience thank you ABRA for everything
Donna and her team are awesome!!!
My car was ready the next day.
Guess it was not as big a job as I thought.
I enjoyed you all.
Keep up the good work.
Enjoy the rest of the summer.
Abra did a wonderful job on our van.Thank you Beverly! You kept us well informed during the repair. The staff was very friendly. Thank you Abra for a job well done. On a scale of one to ten. We give you a 10 excellent!!!!!????
Looked fantastic! Thanks for vacuuming the interior!
Thanks for following the continuous updates on my car.
Beverly was completely helpful and cleaned my car and showed me everything that was completed. Very trustworthy and notified me every chance she got. Please keep her around!!!
They were very professional and very nice! I will use them again and recommend them to others.
The representative that handleday my claim was knowledgeable, polite and kept me informed evey step of the way. I will recommend Abra to other people.
Best paint around. Fast courteous and professional. Finally a auto body shop of dependable quality.
Excellent service and customer care
Well put together team! My experience was great and I am pleased with the quality of work that was done on my vehicle. It drives like new again.Thanks ABRA
Everyone was so friendly! Keep up the great work!
I definitely will be referring others to you!
Keep doing what you're doing especially daily notifications of updates of vehicle repairs exceptional
Very happy with the service and personnel. Would reccommed Abra to anyone. Thank you
Thanks for great job that you completed on my car Also I love the great communication that your employee Donna supplied each day Keep it up
They kept me very satisfied they notify me about everything I was very please with the service
I have really enjoyed the text message they left daily of the update of my car while it was being repaired, everyone was very friendly,I have enjoyed the experience of with abra
Mark wentabove & beyond with his supreme customer service skills.
He's easy & very pleasant to talk with.
I do not have any complaints.
They did an excellent job on my truck. Very nice, fast, and just great all around. They kept me informed on everything.
I was to drop off my vehicle on June the 28 as i called the enterprise to comfrom my rental the people at enterprise had no idea what I was talking about do to ABRA had not faxed over the insurance claim to either party that was problem #1... Problem 2 was my vehicle was scheduled to be done 07/06/16 witch was not. An on 7/8/16 was told that my vehicle was ready for pick up an when I went to get my vehicle it was not ready as they said do to my tail-light not working... Question is how could my vehicle pass the inspection if my light was not working?? An the guy that did my tail-lights said oh it has a different waireing on so if he saw that before he installed it why did he even put it in?? So as of now I'm still without my vehicle
If you are good and you all are it speaks for it self
Have a bless day everyone at Abra.
THANK YOU VERY MUCH!! Our Abra specialist (Shonda Ford) was wonderful and kept us updated on everything at all times. The work completed was immaculate and timely with the utmost professionalism. Thanks again!
Low quality used part was used on my car. Abra agent said I need to tell my insurance company that I was dissatisfied. The headlight lens was used, scared with lots of marks scratches and not clear. All three other lenses are crystal clear and in excellent shape. I am very disappointed
Beverly Reyes was great she walk me though every step of the way..
She is great!!!!!!
Donna was amazing! She kept me up to date and was very sweet. I couldn't even tell that there was any damage done to my car after I got it back. Very happy with my experience!
Shonda Ford was awesome; A1 @ her job w/going above & beyond!!
Customer service is the best I have experienced anywhere. I was kept informed about my vehicle on a daily basis....very impressed with ABRA.
Awesome service and daily txt updates!! :-)
The car was fixed very well and in a timely manner.
Beverly was amazing. great customer service.
I will refer anyone to abra they always does a wonderful job. I love how they keep you inform about your car
Great Job! Thanks for your prompt service of getting me in and taken care of! Also I want to thank Beverly for keeping posted on your every move! Job well done
My experience with you have been wonderful the manage made my experience with you rewarding,she is a wonderful manager. She checked on me daily and made sure that I was completely aware of all things and I truly appreciate that my car look wonderful again thank you
I really liked that I was informed about my car without asking. They kept in touch during the process and they were friendly.
Beverly was very nice and was on top of things.
Shonda Ford is a wonderful varetaker. She kept me informed the whole step of the way. Such a lovely kind and knowledgeable person. Thank you!
Donna kept me abreast of progress made by phone or text message. I was greeted when I entered the store on day one. Everyone was friendly and smiled. GREAT Customer service, friendly and professional. I would recommend Abra to anyone.
They were all awesome and inviting. It almost felt like home anytime I walked through the door. The staff were very helpful especially Ms. Donna. She kept me informed on all aspects of my vehicle, even when I had a question she was there to provide me with the best and most helpful response. They deserve more than a well done!!!
Had a great experience with Giidman Rd location. All very nice and made an unfortunate incident much easier to deal with. Thank you.
Donna was the best at customer service. Daily I received a txt message about my car's status and she would call me when any progress was made. I've never experienced that level of customer service before and it made me feel very appreciated as a customer. I would give her an 11 out of 10.
I was 100%satisfied with the work Abra performed on my car. They did a great job. I would definitely let them work on my car again. Thanks for a great job.,
Outstanding job. Very polite and considerate.
You guys did a great job. I like the atmosphere and you are all courteous. And my car look brand new. It was done in a timely manner. Keep up the good work if I ever need you again I will be back.
I noticed when l was driving across the bridge to GI home that my hood still moves as if it is going to fly up. They have excellent customer service and Kerri kept me up to date on everything. She has a warm professional personality
I teally liked the fact that I received frequent text from Beverly anout my cars prigress.
Went very smooth. Thanks Beverly Reyes for a stress free process.
Kept me updated on the progress of my car repair via text.
I couldn't be happier!! Mark, Beverly and the entire team at Abra are simply wonderful!! My car was extremely damaged and it looks brand new after their work. Beverly was so kind with every phone call, and coming from someone who works in customer service, that means everything!! I will always recommend Abra to folks in need. They get an A+ from me!!! Thanks y'all!! ????
Great people and great personalities!! Will be referring others to this location... Thanks again!
The staff was very couteous and eager to assist,as well as answer any questions. They are a refreshing crew in the customer service field.
We informed Beverly upon drop off that at the speed of 35mph there is a gust of wind heard coming from the front passenger Window/door after this collision!!!!
Jeep was picked up at closing so this was not addressed upon delivery but you can STILL hear the wind in route on the way home. I am reviewing the documents & I do NOT see notation of
Beverly,my daughter, Trinity, & I convo. This is a
Holiday weekend but I will be calling on Tues.
The service was exceptional. My rep was the
I have ever worked with. She kept me informed . Most of all the work on the car
Was try perfect. I will use you a time I have a need.
Looks good as new. Thanks for a great job.
Donna did a great job of keeping me informed on the progress of my car repair. Please give her a special thanks.
Great service and communication Shonda gave me daily updates and my truck looks great!!
She was great.... kept me updated on my car
Shonda was amazing & the young gentleman that worked on my car
I aways recommend you I hope you don't change your performance thanks
Very quick repair and super nice folks!!
Donna was amazing as was the entire team. My car is new and I was worried. I am pleased to say that my expectations were surpassed!! I will recommend them to everyone!!! Well done!!!
Service was fast and great.
My car looked like a new car when it was done. I would recommend Abra to anyone!
Very nice and helpful people! Loved working with them
At this time I have no comments
Vehicle looks better now than before the accident.
Customer service was exceptionally great. Kept me advised regularly and answered all my questions thouroughly. Im waiting on all my repairs to be finished before commeating on the labor.
Great service and quality repair
Vehicle Make : Volkswagen
Mark was very nice when he brought me my car. My parents are old and he took the time to be cordial and respectful to them and even their blue healer:) Donna was very understanding and thoughtful. She kept me abreast of the timing of my car repair.
Shonda was a big help. She did a great job and kept me informed during the process. I would recommend Arba for body repair work to anyone.
They were very courteous. They kept me informed every step of the way. I am very satisfied with their service.
The staff was extremely friendly and helpful. I loved the constant updates. My van was fixed very quickly and it looked great! I would recommend ABBA to anyone looking for repair work.
Ms. Sparks took very good care of me and she kept me informed throughout the process. I truly appreciate excellent customer service and Ms. Sparks did over and beyond!!
Shonda Ford was honestly the best person at any shop I've had to dame all with. I was impressed with how knowledgable she was and explained to me very clearly the extent of the damage when I was concerned about. Her daily updates were on point and she was super fast to find me a windshield when I asked to add it to the work.
Very impressed with Abra.
I'm really satisfied with the service you all gave me . The staff is wonderful and I'm happy with the end results of my car . I will be recommending you all
We are extremely pleased with the top notch service we experienced! Would highly recommend this Abra location
My agent Shondra Ford made sure i knew everything that was happening with my car. Sometimes a couple of times pwr day. Everyone from her to the desk ladies were very helpful. I will definitely refer anyone to Shondra.