I loved the daily text messages.... my car looks great.... I was a little disappointed by the delivery it was sort of a ...."well, here you go" thanks!!! But, overall... fantastic experience.... thank you very much...
I was very disappointed that it took 1 1/2 to complete.
My truck looks great and I appreciate the excellent workmanship you did.
I felt like I was always bugging you guys because I would never get a call back when you said you were going to call.
Staff were responsive, polite and professional. I was in and out with drop off and pick up in a very timely manner which was important to my work schedule.
Thank you for all the up date on the truck...And for the great JOB!!
My Jeep turned out beautiful after all the hail damages were fixed. Tara did an amazing job keeping me informed and I really appreciate the efforts that were made to help with the rental vehicle. I would definitely recommend and use them again!!!
Good experience and service. Thanks for the regular updates too.
I was blown away by the professionalism of your entire staff. The repairs were completed in one day and you even cleaned the inside and outside of my car. I hope to never have to have repairs again but if I do, I'm only coming to Abra!
Thank you so much for fixing my Subaru! You guys did an outstanding job, and it looks brand new. I really appreciate all the painstaking effort you put into it. I will definitely be doing business with you guys again should anything ever happen again. God forbid.
Great follow up by Cisco.
Please let your team know that they did a great job i will let friends and family that you are a great company thanks again for fixing my car
I'm glad they were able to fix it. Good job
Vehicle Make : Mitsubishi
Excellent customer service and my car looks brand spankin new! Paul White went above and beyond! Thank you for everything!!
Easy to get an appointment with the GEICO rep right on sight. The work is perfect. Everyone was super friendly.
Everyone was really great. Thank you for all you did for me.
Fantastic job, looks like new. Thank you.
Everybody involved was amazing and very helpful. Thank you very much
I appreciated that you stayed in touch during the repair.
The attentiveness of the staff was also appreciated.
Thank you everyone who worked on my Toyota tundra. Everyone was fantastic from the service desk on back to the professionals performing the work. Can't say enough good things thank you very much you guys rock
Good work done, I certainly liked the text updates, my car was up front and waiting when I arrived to pick it up. The office staff was NICE and generally I
Have no complaints. Good work people.
Everyone worked hard to get what I wanted done.
You guys were great, however Enterprise who has an office in your building and who you guys tend to use the most frequently is terrible, we didn't have a car all weekend because of their incompetence.
Fast and very nice ladies at the front desk.
It was a good experience my car was ready in less than one week
All was smooth and repairs look great.
Fantastic communication every step of the way.
Great work. Truck looks great. Nice people!
It looked great, I am hoping the post op work will last, as my vehicle has not been in an accident before and I am protective of it care.
Just did an awesome job my car thank u all god bless
We weren't notified of the work beginning until it was already disassembled, and never received an estimate until I called in for it. Upon return of our car, we got home, opened the back and all of our flat tire parts were strewed all over the back of the car not put away (they weren't out when we left it there)...the jack and all the parts including the door to the jack area were left laying all over the back of the car along with a car mat. A mess.
The best experience possible. I am so glad I chose to get the work done with Abra. I will be telling others about the experience.
Quality control seemed none existent. Took three attempts at picking up my vehicle before it was done right. Would never go back nor recommend anyone.
Great job! The gnarly dent and scratches from the flying concrete from over the construction barrier is gone and repaired so well the reflection of light off the car where the repair was made is indistinguishable from the original. Wow!
Tara is an absolutely incredible asset to your company! I loved you before after a previous accident but she really raised the bar for me this time! Her Customer Service skills are exemplary! A true gem in this busy workaday world! Kudos for having such a sincere and caring gal on your team! Wish there were more of her in this world! Thank you! You guys did an amazing job! Tell the guys who actually did the work that they not only rocked it outta the park but in an amazingly short time frame than originally projected!????????????????????????????????????Carolyn I
My family and I have brought all of our cars to you guys and we all really appreciate the work you guys do for us. We are a lifelong customers because of the work and friendlyness we receive every time we go in. Thanks again
Vehicle Make : Volkswagen
I was told the repair could take up to two weeks, but they got it done fairly quickly and everyone was very nice.
My car looks great and I appreciated being kept up to date on progress. Everyone I dealt with was professional and nice.
Everyone was helpful and friendly
Appreciate keeping us up to date by text.
It was finished ahead of schedule, I couldn't have asked for better service! Thank you!
Everyone I encountered was great!
Tara was fantastic. She is outgoing and answered all questions for us. After we left she kept us informed of progress. She is very professional. Abra is fortunate to have her as an employee.
I received superior service, from start to finish! From the greeting at reception and until I picked up my truck, every experience was positive. I appreciate the friendly updates regarding the progress of the repair, both via texts and calls from workers. The repair job was fantastic, and best of all, my truck was cleaner when I picked it up than it was when I left it for service!! The thurough wash and vacuum was such a pleasant surprise and more appreciated than I can express. Thanks for such a good job and a positive experience-I'll recommend Abra for sure, and if needed, I'll be back!
Restored to as good as before. Thanks.
They kept me updated throughout the process and we're happy with the experience.
I appreciate the effort at excellent customer service. It was obvious that you care! My only suggestion might be to ask each customer how in depth of a service explanation they want. For example I would have greatly preferred a quick drop off, "this is what the time line looks like" and a quick pick up. Long conversations about the process were a bit tedious at times
Excellent communication. Work preformed very well Andy very professional. High quality Ann definitely recommend.
Jared and Dave were very helpful and professional.
New chip on drivers door, marks on headliner, some kind of over spray on inside. Will return it next week. Did point these things out to Chrissy.
Superior service always informed of status extremely courteous staff and on time extremely satisfied.
I am and was 120% completely satisfied with the amazing service all the way around I received from EVERYONE at Abra. This is our go to place whenever we have an issue with a vehicle and have never had a problem. I had extensive extensive damage and a very large job to be completed and Dave, the general manager, personally went out of his way to make sure that not only did the job get completed in an accelerant fashion BUT also to keep me informed the entire step of the way which was about five weeks in total. I cannot begin to express how completely amazing Dave was to me and my family. I will never forget his professionalism and dedication to customer service and will continue to refer everyone I know to Abra Auto in Westminster. Dave made a truly traumatic situation so much more bearable . Thank you Dave and everyone who worked so hard on my vehicle and to the customer service people as well!!
paul white is the very best
tina in the office was prompt and frendly
aabra is the best
The job was really well done. Thank you
Very responsive and careful!
Staff have always been welcoming and friendly. The ladies at the front are very helpful and approachable. Work is solid. Really appreciate everyone's efforts to complete a huge project before my insurances rental coverage expired. Case manager kept in contact, and general manager always took time to go over the status of the repair. Excellent job once again. I hope it's a long time before I have to return but when I need to ABRA is my first choice.
What they did was great, but the way they submitted my claim enabled the insurance company to deny some of the work I felt should have been done. Now my car has old and new pain side by side and it's very obvious. I've already paid $1000 deductible but ABRA told me if I wanted the other touch up done it would probably cost me another $700. I can't afford that on my retirement. Wished they would have worked with me more on it so the insurance company would have paid for that little extra touch up. I have made monthly premium payments to them for years and this is the first time I've submitted a claim to the insurance company.
It took awhile, but happy with the results.
They all were very professional and courtesy and fast loved the experience!
No complaints. Pretty fast service, which was a plus.
The entire process was 'seamless', from checking in (sent my Insurance Companie's estimate via e-mail), initial inspection was a breeze - gentleman was interested in ensuring we understood process, updates were excellent, and being informed when it done, with enough time to pick it up. Excellent job.
Great follow up throughout my repairs, and staff was friendly and courteous. The work was
done very well and timely!
Gave you props on Twitter very smooth experience
Vehicle Make : Volkswagen
Every thing from the front desk, communication throughout the time my car was being fixed, to the check out, was fantastic! I would would recommend this place to anyone needing repairs.
Body work , reception , exterior cleaning, billing great!
Interior cleaning not at all.
It looks fantastic! Great paint work!
Everyone that I dealt with was very professional and anxious to please. Special thanks to Chrissie for keeping me updated through the process. My car looks great! Thanks!
Kept us informed all the way through. Looked like new when done. Would recommend. Took extra care to make things perfect. Liked the walk around when picking up the car.
Service was excellent and the work was great!
Friendly,relaxed but efficient staff,upfront on everything. Very accurate estimate on cost and time to repair
Things went as planned and vehicle looks good
Super fast and amazing customer service. Everyone was very pleasant to work with and so nice and polite
Great experience, great service, no complaints.
I have used ABRA several times and have always been completely satisfied.
Excellent job! Would recommend to everyone.
Great reliable work. Very satisfied.
Thank you for everything ABRA team. It was a great experience working with you. Your team did a great job on my car!
The whole team was great! The process was smooth! Will definitely recommend to friends, family and colleagues!
Very prompt and smooth process.
Nice, clean results. Thank you!
They treat my car kite it was one of my kids! Paul White was first class all the way and explained everything during the process! They exceeded all my expectations!
I really appreciated the phone calls twice a week letting me know the progress of the work. This also let me ask questions as the work progressed.
Great job and great service
Great job by Chrissy Huddle from beginning to end.
Well done... Sean (Shawn) was great!
I really liked the staff at ABRA they were friendly, funny and professional. They also repaired our car very quickly.
It was excellent service in every way. I told one friend this is how things should operate. Thank you.
We appreciated the text updates, your phone staff was very curious & having the Enterprise rental was super easy. Lifetime warranty gives us piece of mind as well. Thanks!
Great people to deal with. Excellent care and quick efficient service. Thank you so much. I am definitely a loyal customer????
Every team member was very helpful and committed to make sure I understood the process each step of the way. Crissie updated me as my GMC progressed through the repair process and the next phase that was around the corner. My truck looks great and came back much cleaner than when I brought it in LOL!! Thank you again for the quality and timely repair.
Vehicle Make : Mitsubishi
There is an employee of ABRA that was knowledgable and kind. He made my lack of experience in a business such as this very comfortable and he explained everything that I needed to know in a level that I could understand. His name is Tyler. He is an asset to your company and I firmly believe he will go far in any profession that he chooses to pursue.
Thank you for a job well done.
I was very pleased with the results and the customer service was excellent.
I appreciated the texts keeping me updated on the progress and the friendliness of everyone I talked to at the shop.
Everything was great from drop off to pick up and I appreciated the updates I got during the repair time.
Outstanding customer service. Mr. White was very helpful. Thank you
The car looks great and was finished very quickly.
Couldn't have asked for better service from everyone I came in contact with at Abra.Iwas treated with respect which made the experience so much easier to go through. Thank you for having the most professional people working for you.????
All went very well. Great communication and great work.
Well done. Felt like they communicated well. This is my second bumper repair w you. Thanks for doing a good job again.
Abra was prompt from the moment I called them to when I picked ip my car 3 days later. I spent little to no time waiting and the staff was polite and concise. No complaints at all, and I would absolutely consult them again if I needed work done on my car. Thanks!
Awesome job of keeping us to date on status of repairs both by phone and email.
This company is awesome. They got me in the same day, did an amazing job in view of how hard it was to locate parts, I had a great rental car, and got to hold a puppy when I picked up my car. The puppy was my favorite memory of course, but seriously this place did great work, were very resourceful in finding my parts, and finished quickly. Can't say enough good things about these folks!
Incredible customer service! Will definitely recommend. Thankyou all. The work done on my truck is awesome.
We feel Abra was very professional in the way things were handled, and we appreciated the updates while are car was being repaired.We would highly recommend you to others. Thank you!
Fantastic employees and service - it was a very easy process all-around. The only area in which I would recommend a change would be to address the long upfront time in getting it repaired (5+ weeks). If you are continually dealing with that big of a backlog, then I would think you either need to increase support, or offer incentives to people for waiting that long.
Dave and everyone at the shop were great went well beyond in doing a great job on my car was kept in the loop during repairs kudos to everyone at ABRA
Very friendly staff, they called or text regularly with update on my car. The work done to my car came out good I pointed out one thing I noticed needed to be fixed and they are taking care of that for me. Thank you!
Vehicle Make : Mitsubishi
A good job on my vehicle was done. How ever, 60+ miles were put on my car and my stereo speakers are blown. Oh how I wish I knew who worked on my vehicle..
I'm impressed how smoothly the processed ran ... From beginning to end! Communication was impressive. Even though the work isn't totally completed I'm confident I'll be 100% satisfied.
Great job on the repairs and awesome communication
Everyone was very nice and Ade the experience very easy. I appriciate that .
Service provided was courteous, knowledgable personnel, excellent communication via email, text and in person. Compliments to all who handled fulfillment of my claim. Thank you!
Excellent body work and paint job!
Awesome! Thank you for giving me a ride!
I appreciated all the updates from Dave and absolutely love the work that was done on my car. It looks like new. When I first came to pick up my car, I noticed a couple of small gouges on the bumper. Kristy(?) had no problem with keeping it to make sure I was completely satisfied. They only needed one day to switch it out. Thank you for the great work!
Very impressed with the quality of service, thanks
done 2 days early, car was washed and vacuumed. cool.beans. extra care = extra work.
You guys r great! The staff u have employed are polite, friendly and very accommodating to the needs of the customer. Thank you for the quick turnaround I appreciate it!
It was all very organized and went off without a hitch. The car looks great & it was easy to work with you all. Thank you!!
Fantastic customer service. Definitely will recommend!
I appreciated the constant communication. Quality work in a timely manner.
Excellent customer service! I truly felt like they cared about me!
Great communication and customer service. I would definitely recommend your services.
I appreciated the updates and other communication from the shop.
Looks better than it did before the accident!!
Every person I worked with while I had my car repaired here was awesome! Very good communication, personable, and went over and above to make this an easy experience. Thank you so much Abra team!
I would tell a friend about how good ABRA is on car body work.
Very pleased with the job that was done
Vehicle Make : Mitsubishi
I am so very great full to the "whole" team at ABRA Auto Body & Glass from the ladies who sit up front to the estimators, mechanics, shop managers, foremen, even the glass repairers, to the people who sit behind phones,desks and computers. THANK YOU ALL Marvelous team effort and making a customer feel like she was your ONLY customer! I've never been more satisfied with a company in its entirety as I am with ABRA Auto Body & Glass.
I was impressed by the prompt, courteous, and knowledgeable staff at Abra. They made every effort to make sure my car repair was as quick and painless as possible. I appreciate that! It's refreshing to know that some repair shops really do care about their customers! Thanks for a great experience!
We were very satisfied with the work done on our car, and turn around time was excellent !
I'm always pleased with the work ABRA performs on my car. I bring my car here with confidence. Thanks ABRA!
Dave kept me informed pf progress every few days and picked up my trick last night and so far everything looks great. All the staff was friendly, informative and seemed to enjoy working at Abra.
It went well and they fixed my car very quickly.
Jerod was amazing! I will be back!
Front desk service was great.
Vehicle Make : Mitsubishi
This was a great experience. It was so quick and painless for me! In and out in a week when they said it might be longer due to it being a Mitsubishi. They kept me updated on my repairs and the staff were so helpful! I will definitely be going back if I need work done again! Thank you!!
Very easy and great service. Friendly staff who were knowledgable and helpful. Especially front desk/reception.
Everyone was very helpful and accommodating. Our repair was done well and in a timely manner. I sincerely appreciated the honestly regarding the hail damage that our Tahoe received while sitting on your lot. It's nice to know ABRA will take care of repairing those damages. It's great to work with an honest company that treats their customers as they would want to be treated.
Customer service was pretty poor but the shop was great. Had to wait 5 weeks for an appointment because I was told Abra would call me but that did not happen. I called and was told I misunderstood and I would be lucky to get in for a couple months. You did better than that, I guess I was lucky. Shop called me every couple days and kept me completely informed.
Super professional. Everyone knew about my repair. Efficient, organized. Very friendly staff and great, consistent updates. Very impressed.
My car looks great after body work
Very professional and completed quicker than anticipated! Thank you!
Vehicle Make : Volkswagen
several items not appropriate.
rescheduling next week for repair.
Very happy. Have used up 2 times. Always satisfied.
It was really nice walking into your business on Monday and being greeted with a smile and actually knowing that you were expecting me.
I appreciate vera calling me and updating me every day something else .
Everything went very smooth and I would use Abra again.
Job well done!
Always a great experience at Abra. The one two punch of Enterprise onsite makes this a stress less experience after the stress of an auto accident!
They made everything so convenient and the staff were helpful and friendly! All of my questions were answered and they kept me well informed the entire time!
I loved how streamlined and efficient the process was.
Tyler and Dave provided great care for my car and wonderful customer service. Val on reception was friendly, professional and helpful.
My experience was incredible and I loved the communication from the whole team. Everything was exceptional! Thank you very much!
You guys did a great job on the collision damage that was done to my vehicle, looks like new! Thank you!!!
Friendly service, happy with my bumper replacement.
Quick and friendly service.
Very professional throughout the entire process. Abra sent daily emails updating the status of my repair. My vehicle looks just as good as the day I purchased it!
I would definitely take my vehicles back to Abra and also recommend Abra to friends and family.
Great service! Very nice people all around
It was fast and efficient. Having Geico, the body shop and Enterprise there at the same time was great!
I was very impressed by the over service from start to finish.
I appreciated the way Geuco & Abra worked together to have my car repaired in a timely manor! Thank you.
everyone did a great job! but i can still see the crack in my windshield.
Thanks for the quick intake and pick up!
Fast, efficient, considerable, informative.
Not only the repair service but the customer service also was awesome! I've already told at least 6 people about my experience there at ABRA. Thanks????????????????
Took a really long time to get in, but was updated daily about progress. Quick repair. Only a few things needed fixed/put away after pickup. Drop off and pick up was relatively simple. The car wash was terrible. The gas cap was removed from the body of the car and not secured. Looks good, I see differences in paint, but to someone not knowing what to look for, it's great.
Your team kept me apprised of the progress on my vehicle. Treated me with respect, always friendly and courteous. Will recommend your services.
Great customer service. Car was washed and vacuumed when we picked it up. Repair work looks great. Safety care for new paint was fully explained. Received daily text messages on status of repair. Very satisfied. Thank you
Very smooth operation, friendly staff, work completed in timely manner.
Very nice customer service and my car looks great! Thank you.
I'm very impressed with the professionalism and quality of work u guys do I wish I would of known about your auto shop before. Well ill be going to your shop from now on. I'm done with Ford dealerships. My dad said he will start going to your shop as well. See that's what happens when u do the job right and the most important be honest u will get business! Word of mouth travels fast! Great job!
Great work and great communication! Thank you!
I liked everything about the facility, staff courtesy, quick repair work 24 hrs, quality installation and painting of my rear bumper. The only negative comment would be that the ordering manager initially forgot to order my bumper the first day I came in, so after 5 days time elapsed and I didn't hear from them, I stopped into the facility and then they ordered the bumper and it was delivered quickly 2 days later.
Everybody involved did a great job,from start to finish.
I felt I was taken care of
Thanks for making the process simple! Professional staff were great to work with and the text message updates were great! I appreciate all you guys did to make my life easier.
The hood of the car had paint issues. The hood would alsonot close properly.
Staff was great, including the rental guy! Communication on the progress of my vehicle was just awesome! My repair was completed quicker than expected. Highly recommend Abra to anyone needing their vehicle repaired!
Took longer than you estimated
Car looks great, people were great, communication was great!
Came back with engine light on. Was not on when I had brought my vehicle in.
Fast Service with excellent costumer service!
Excellent repair and service.
Friendly efficient and quick
Great customer service 5/5
I love how my wife was still on the phone with our insurance and I received a call from ABRA. Got my car in the same day and even though there was 3k worth of damage. I had my Subi back in just over a week.
Your company is by far one of the best by far
Tyler with Geico was great and Ryan with ABRA was also great to work with. The repairs look awesome. The only thing I would change is having more informative text message updates. It felt more like it was a kid at summer camp updates than anything. Otherwise customer service from all aspects of abra were great.
All staff were courteous and informative. They kept me up to date on the status of my car and they got it done quickly and it looks perfect.
It work done to my car was good, yet when I got my car back it was at less then a half a tank and it was full when I dropped it off. And my steering wheel cover was missing. My car now dies around every corner I go even when I'm in neutral. I know why that is because my battery cabals are loose . Yet they were only supposed to repair my bumper, I'm not entirely sure why anyone have had any reason to be touching my engine. My dad has done worked with a lot of the employees at Abra and he was the one who recommended me to Abra. I had enough decency to return my rental on a full tank and everything nice and I get my car back on half a tank and now it's not running right . Defiantly wasn't what I expected. But the repair was done nicely. I just didn't apperciate the service .