Everyone was very friendly & helpful. Just got my car today but everything looks very good. Thank you
Very pleased, great customer service, friendly and answered all question.
Professional and friendly from start to finish. Awesome customer service.
My overall for Abra is great but one of my things is stolen while repair my Jeep. Just feel disrespect on one of workers who take one of my things. That is only one negative.
Everyone was really great and we were kept informed about our car the whole time it was being worked on. Looks great.
Everything was clear, concise and speedy. It was great to have this part be simple in the face of having your car vandalized and your stuff stolen. Thank you for making it a smooth transaction.
Vehicle Make : Range Rover
I really appreciated the follow up and information during the process
The young pretty lady at the counter made my experience pleasant and the daily texts letting me know the progress of the work kept my mind at ease. Thank you.
We were treated with the utmost respect by Abra and Geico,finishing with the car before the time estimated,looks great tks
Much faster than expected
Bruce was incredible! I am so happy!
We really appreciated being updated as the repairs proceeded. It allowed us to better plan.
Our entire visit to Abre auto body was excellent. They booked her appointment got the car and it was fixed it a very short period of time. Everybody was very very polite and professional. Have nothing but good things to say about our visit there. Thank you
Great customer service, loved all the emailed updates
You had to change out 2 doors and didn't fit it on 50 percent. Switched out good handle for broken one and very poor fit and finish. I've used you before with no complaints t. I have never been more disappointed in Abra. VERY UNSATISFIED.
This was the first time I have ever had to take my car in for any kind of body repairs. I was completely overwhelmed after getting in an accident and not sure what to expect. From the time I dropped my car off until I picked it up, the customer service, updates and overall experience exceeded any expectations I could have had.
My car now looks even better than before the accident! Thank you.
Nicely handled with great communication.
Everyone was extremely nice. The whole process was very efficient. Pre-she ate it the status updates. The rental car process was also very much appreciated
Did a great job and dis a thorough walk around when my vehicle was finished with me.
Everyone was so helpful! Their customer service skills are refreshing and I was amazed at how fast my car was ready. Thanks ABRA for you dedication in providing the best customer service that I have ever experienced in quite some time.
Our experience could not have been better. The staff was friendly, professional and knowledgeable. The work was flawless and completed before the peomised date. We will use this shop again and certainly recommend it should the opportunity present itself.
I appreciated the friendly staff. Because of them I have already recommended a few people to you company.
The car repair was high quality and staff did a great job. It took some time to get the car back, but that was expected due to the nature of body work! I'm very satisfied with ABRA and would recommend them to others.
Abra did a great job! Your staff kept us informed every step of the way of the status, and completed the work ahead of schedule. The repair and paint job looks great, and we are very satisfied with our Abra experience.
Done quickly and communication was good
You guys rock!!!! So very friendly! I will most definetly recommend you to anyone looking for your services! Thanks for being awesome and making the process so easy :)
We are very saticfied with the job well done and the people were very nice and helpfull i realy enjoy the service
Vehicle Make : Volkswagen
Very professional happy with repairs
Everyone very attentive and caring. Great updates and immunization. Will recommend you to everyone.
Vehicle Make : Range Rover
I had my car at abra for almost 2 weeks just to find out there's a part that has to be custom made and I have to come back in two weeks. Picked up my car and it had a dead battery - the lights had been left on and drained the battery.
I love how they got me in and out as quick as they could. Everyone was very professional, courteous ,kind they did what they said they were going to do and I love my car
Timely and the communication was excellent. Well done.
Everything was great! My car looks wonderful. Everyone was courteous and helpful. I really appreciated having Enterprise right there so getting and dropping off the rental was effortless! I hope I don't need you again, but if I do, I'll be back!
You guys handled my jeep perfectly and timely. Great service and help! Polite and trustworthy.
Everything done quickly & timely, made it easy on me. My only concern is I have a small door ding that I don't believe was present prior to bringing the vehicle in for repairs although I can't prove it. Its very small.
Great job, guys and gals. You can be proud of your shop!
They did an awesome job!!!!
I was extremely pleased with the professional service of all the people I worked with at Abra and how well informed that they kept me through the process.
The work was beautiful. I can't even see where the repairs were done.
I was really impressed with the service and the facility!!!
Staff was really nice!
The text updates were great and it was so fast!
Process was so easy. Repair was fast and looks great. Great communication from everyone involved with my repair. Would recommend your service to others needing a repair.
I had a great experience keep up the good work
Convenient. Friendly. Even cleaned my car. Body work looks great. Thanks for making the experience as painless as possible.
Was not done correctly and the tech i spoke to about it was terrible.
I enjoyed the text updates
We were very happy how easy it was to file the claim and get the work done so fas.
my car looks beautiful once again thank you!
Andy Dave and Emma were helpful friendly and informative. I enjoyed working with ABRA and would recommend you to my friends and family. Please tell them all thank you. Ccindy5
Fantastic experience. Cannot believe how efficient your system is up there.
Everyone was professional, helpful and my repair looks awesome! Car rental on site made everything smooth and hassle free!
From the time I walked in the door I was treated excellent from the receptionist to dealing with Paul and the rest of the crew was a great experience would recommend them to anybody
It took a bit longer than originally committed, but the work and extra effort taken when we picked our car up was excellent.
Excellent job!! Well done! Thank you!
Everyone at Abra was super helpful and friendly. The staff working on my car were great. They kept me informed on the progress of the car everyday. The crew did am AMAZING JOB!! I would definitely recommend Abra to all my friends and family. Everyone at Abra takes great pride in what they do here at this wonderful company. Thank you to each and everyone one of you. You made this experience easy and painless.
The people at Abra were very professional and accommodating. Vehicle looks great!
We were well pleased with the repairs to our car. It looks great and everything works as intended.
your associates were all courteous and helpful.
The only issue was with the two insurance companies in volved with paying for the repairs, but this was all worked out satisfactorily.
Thank you for your efforts to make sure our vehicle was repaired to our satisfaction.
Sam & Colleem Mazzucca
Great customer service,plenty of updates regarding progress of repairs. Excellent work done.
Thank you for always updating me about what's going on with my car. Abe's has a great team.
Great job and excellent customer service. Thank you very much.
Customer service was amazing and rare to find nowadays! Valerie was amazing!
Great customer service ever!!
Excellent service and repairs
The repair was done much faster than promised and Bruce communicated with me throughout the entire process. He was amicable while being to the point.
Everything was wonderful! Abra never disappoints. They have done a lot of work on mine and my husbands vehicles. Thanks for a quick repair and friendly customer service!
The repairs and paint are excellent and I am a bit hard to please when it comes to body repair. My CRV had previous damage on the spare tire cover that was not due to the collision, but to my surprise you fixed the entire cover. I was almost speechless when I saw what you had done. Thank you
Car looks great. TPMS light still on. Answer I received around it must be coincidental is unacceptable. As I have used ABRA before I am disappointed.
Efficient,thoughtful, kind. I will definitely recommend you to friends!..oh, and great repair job and I'm loving my clean car!
Vehicle Make : Mitsubishi
Thank you for the great service. The process was easy and fast.
Well done job. Good communication throughout the process. Quality of works seems good so far.
I picked up the car and that afternoon had to call because there were a couple issues that needed addressed. My car was towed back and the issues were fixed the next day, very nice. The employees were all helpful and courteous. Time will tell with the paint job but I have no reason to think it will not last.
Part of the damage was the hood was bent at a crush point. I got the car back with the hood bent. The head lights never where adjusted. I can't see at night. The left front frame horn is still damaged. Money was stolen out of the car. I will never go back to Abra. I will turn away as meany people from Abra as I can.
Vehicle Make : Volkswagen
Fast and easy.
everyone was so nice,and very freindly.
I was very happy with how the car looks when it got done. Surprised that the car was vacuumed, seeing that just made my day even better. It is such a nice thing for them to have done.
ABRA'S customer service program is an excellent experience for me.
They text me about every 3 days or so.They gave me updates until my car repairs were completed.Everyone that I talked to were very professional and courteous.
We have used Abra multiple times because my wife drives by Braile and have been positive in all of your work and staff.
PS this one was mine ????????????????????
Communication was a bit odd--I requested contact by e-mail, which I received, but most of the e-mails said that you'd follow up with a phone call, but then the follow-up was another e-mail.
That is, the form of communication was as requested, but you might need to tweak the form e-mails so that I'm not half-expecting a phone call anyway.
Otherwise, everyone was very helpful. I do have one minor concern about my repairs--a latch that was holding the lever to open my car hood seems to have been broken or not repaired. Otherwise, everything seems fine thus far.
The left tail light, which is the one that had to be replaced, was not function checked. The brake light does not work and we have to bring it back in. I just feel this should have been checked before we picked it up.
Very good experience if I needed anything from you again I would certainly trust you to get it done in a professional manner thank you very much
My drivers side mirror doesn't seem to fully responding . And the door lock took a few trys to lock
Your staff is the bomb!! Everyone is so pleasant and helpful!
Repair looks great and very friendly staff!
Worked through my insurance. They were fast, friendly and helpful. My Toyota looks great.
The repairs were complete quickly and with great care. Everyone involved was extremely helpful.
Great work and wonderful communication.Thanks
Everyone went out of their way to make the experience as painless as possible keeping you informed up to the minute . Would not trust my repairs with anyone else. Great workmanship.
Car looks great! Really happy to have it back. The Geico/Enterprise/Abra set-up was really efficient and made it super convenient to have everything in one place and time.
Thanks for your great work!
My car looks new thank you
Staff is so friendly caring and professional. The whole experience couldn't have gone smoother.
Good workmanship for the time it took to fix.
Done quickly and at the estimate. Very satisfied.
Repair was done quickly. Personeel was very helpful.
They did a great job and I loved the fact that they kept me informed with every step
The repair work came out beautifully. I am so happy my vehicle could be fixed.
There were a few minor frustrations along the way. The first I believe had to do with the insurance company, Horace Mann. I was left in the dark as to whether the vehicle was considered to be "totaled". I felt quite a lot of anxiety. I had to make multiple calls to them to get an answer. Simple communication would of helped.
Secondly I received a call from Abra about the repair and a decision had to be made about the bumper pad. I said I would call back with a decision and did right away. Jarod called days later after the holiday about this matter. The message was not relayed. There was some confusion about the options available. Jarod saved the day and we worked through it. In the end thanks to him the best decision was made resulting in an aesthetically better looking final repair. I'm glad he was involved. It could of been disappointing.
The only other matter that surprised me was how long it took for the estimate and repair work to be completed. I found out this is not unique to the business and all body shops have about the same turn around time.
The end result is that yes I am very happy with the repair. The gentlemen including Jarod were extremely helpful, professional, knowledgeable, and patient. That did help with the frustration and anxiety I felt. Thanks guys. I can enjoy driving my special vehicle with pride again. I like the pretty pearl paint. Kudos to the painters.
Work was completed on time and it was a smooth process
Everyone was great. Appreciate everything
Very fast, friendly service. I had a great experience.
Quick professional and high quality
The team did their best to finish my vehicle ahead of schedule.
Very communicative. Everyone was great from start to finish. Would highly recommend.
The drivers side area that was being repaired does not look great. The paint is not completely smooth along the rims where the front bumper and front fender meet and they do not align very well.
Great service and kept me informed on my cars progress.
Great job! Very satisfied!
I very much appreciated being kept informed and how friendly the staff was.
Extremely fast and efficient. Thank you
Service was great. And so quick.
I was extremely pleased with the finished work.
Superb service, communication, and body work. Will happily endorse any time.
Glad you found the bullet in the hood... I thought the vandalism was just little kids.. good to know they're armed.
Everyone was very polite, professional, and to the point.
Everything went better then expected. Work was done early. Couldn't be happier!
Polite, professional service delivery, both "up front" and behind the scene.
Had a problem with clear-coat that was damaged outside of the reason i was there, but Jarrod was very accommodating and got it taken care of quickly! Thanks!
All your staff are awesome
Thank you all team worked on my car that was stolen it meant a lot to me and my family thanks Boney family
They were fast and got the job done before the scheduled deadline
I thought they did a great job and the work
was completed three days early. I am so
glad to have my Prius back!
Very good service! Thanks
Fast, friendly and convenient!! Can't thank you enough for giving me a happy ending to my fender bender!!
I had a great experience and the first time i have recieved my vehicle back from a repair shop in better condition than when i dropped it off. The work completed was also done very well and makes my car look great.
You made the repair process as painless as possible. Thank you.
Everything was so efficient. I was very pleased with the whole process, from start to finish. This fix was paid for by the other people's insurance, but I would definitely come again with my own money!
One day turn around and perfect job...what else can I say? Thanks Abra Westminster!
Car looks great. Wonderful communication.
At this point in time. It was dark when I picked up the car.
Everyone was very helpful and I was happy to get my car back so quickly. Good job.
They were very friendly kept me informed with the progress of my vehicle and they did a fantastic job.
Great service. Regular, informative communication. Final product was excellent
Abra kept me apprised of the progress of the repair at all times by both texts & in person phone calls. Everyone was polite & helpful at all times. Processes & results were carefully explained in simple language. The resulting repair was beautifully executed.
The proactive updates throughout the process via text and calls were great. The one stop shop for geico, auto repair and rental was very convenient and seamless.
Great customer service,friendly people,attentve never felt out of loop. Car looks wonderful. You folks were so super to deal with. Thank You
All good. Appreciated the scheduling and polite professionalism.
The girls upfront are very nice. Beautiful smiles!
It appears that a good job was done on my car. I so much appreciate the caring that was extended toward me. The process was very clean and smooth thank you so much
I was very impressed with Dave. He was always available and seemed on top of the repair of my car.
I was kept up to date on the repairs, my questions answered, the Toyota looks better than it did. Everyone was pleasant & helpful.
Job Well Done!
Professional and did quality work
Done quickly, done right. As good as new!
Vehicle Make : Volkswagen
The car looks great, but Tara, my customer service contact, was absolutely amazing. She updated me every step of the way and made the whole process a pleasure.
will recommend friends to you if needed.
I loved that I got frequent updates. It could have been a bit faster, but it wasn't too bad. Chrissy was very friendly and helpful.
Clean, quality, prompt workmanship. My only comment is that a rear quarter panel was replaced/repainted and the door in front of the quarter panel was not (no damage on it). So I understand that it was necessary to "blend" some of the new paint forward and onto the door to help transition the two together. My car is light metallic gray and there are some tiny halo's on the door when I look at it at an angle (light and dark puffs, like clouds). This is perfectly fine for me, but be aware that other, more picky customers will point it out.
When I got rear ended I dreaded all of the insurance and repairs more than the accident itself. ABRA made the entire process simple! I was very satisfied with the customer service and how they handled everything. Thank you!
You guys are all awesome as usual !
I felt like a person, not just a number. Also, Tina was a great help figuring out some of my hurdles with things that weren't even technically a part of my Abra experience......thank you.
Abra / Westminster has always been outstanding.
For starters, when I originally called, I had asked if it would be possible to bring my car in ahead of time and have someone look it over with the hopes that we could get the parts ordered and have them already in when my car came in. I made it incredibly clear that I was going to have to pay for a rental car out of pocket, but I was told that it wasn't an option, and of course, it took over a week to get my roof in from Subaru. Additionally, I received an email that my car was estimated to be done on November 4th, and I received a call that it was being washed on the 4th as well. All that was needed was for a GM to look it over, which didn't happen until Monday the 7th. Clearly the fact that I was paying out of pocket for a rental car was not important, and I am left to foot the bill while my car just sat. On top of everything else, there are three large cracks in the plastic where the Subaru logo is on the front grill. Not only did my car take a million times longer to complete than expected, but the work was done half assed. I would like ABRA to reimburse me the 162.42 that I had to pay for the rental car from November 4th - November 8th, as the car needed some additional going over after completion. I should not have had to pay for you to go back and touch up some of your work that should have been done correctly the first time. Clearly, the customer is not your top priority, and the work you provided on my vehicle showed it.
What happened in my situation was not the fault of Abra Auto Body. Abra Auto Body did everything possible, this was a parts supplier issue. My truck was repaired and I was happy to get it back
Very good service. My concerns regarding my car repairs were addressed and taken care immediately.
They are awesome going the extra mile.
The side emblem was not installed. Still waiting to have it done.
Best experience ever with a repair shop - and on top of that my car was washed and cleaned on the inside - really was nice to have someone go above and beyond - thank you so much - will definitely recommend ABRA
Abra did an amazing job fixing my car after a hit and run accident. You would never know the car had been damaged at all after the excellent work they did. Dave kept me up to date with my vehicle's progress multiple times a week, so I never had to worry about what was going on. Thanks Abra! You made a very stressful time so much easier.
I'm very satisfied with my experience
Very easy process with estimate, repair and loaner car all in one place.
ABRA made it very convenient to get the damage to my car fixed. I am very happy with the service and the repair.
I recommend Abra coz I'm really satisfied with the service and trust them as well. I brought my car for the third time to be fixed and I'm happy with the result. Everything is clean and polished. I will rate it 9/10.
Vehicle Make : Volkswagen
They were completely on top of everything and I was informed throughout the entire process.
Jared was great to work with on my repair.
Everyone was completely professional and the repair is excellent. Can't even tell where it was needed
Perfect customer service! Would definitely return but pray that I don't lol! Definitely recommend to anyone in need they are the ones to help and explain everything! Thanks again ????
I loved the daily text messages.... my car looks great.... I was a little disappointed by the delivery it was sort of a ...."well, here you go" thanks!!! But, overall... fantastic experience.... thank you very much...
I was very disappointed that it took **** ****/2 to complete.
My truck looks great and I appreciate the excellent workmanship you did.
I felt like I was always bugging you guys because I would never get a call back when you said you were going to call.
Staff were responsive, polite and professional. I was in and out with drop off and pick up in a very timely manner which was important to my work schedule.
Thank you for all the up date on the truck...And for the great JOB!!
My Jeep turned out beautiful after all the hail damages were fixed. Tara did an amazing job keeping me informed and I really appreciate the efforts that were made to help with the rental vehicle. I would definitely recommend and use them again!!!
Good experience and service. Thanks for the regular updates too.
I was blown away by the professionalism of your entire staff. The repairs were completed in one day and you even cleaned the inside and outside of my car. I hope to never have to have repairs again but if I do, I'm only coming to Abra!
Thank you so much for fixing my Subaru! You guys did an outstanding job, and it looks brand new. I really appreciate all the painstaking effort you put into it. I will definitely be doing business with you guys again should anything ever happen again. God forbid.
Great follow up by Cisco.
Please let your team know that they did a great job i will let friends and family that you are a great company thanks again for fixing my car
I'm glad they were able to fix it. Good job
Vehicle Make : Mitsubishi
Excellent customer service and my car looks brand spankin new! Paul White went above and beyond! Thank you for everything!!