Wonderful job. Pair matched perfectly!
Aside from the fact the car looks excellent, I appreciate being informed by text and phone call on the progress of my vehicle.
Friendly staff. Kept me well updated on the progress of my car. Very knowledgeable and explained everything in easy terms for me. My car looks great and couldn't be happy!
Completed faster than I expected and the repair is nicely done.
The professionalism and courtesy shown by all that I came in contact with was deeply appreciated.
Your a first class act. Everyone made us feel that our car was "special" and it was in caring hands. Thanks agsin. I will consider ABRA for any future needs.
They went above and beyond to make sure that I was well taken care of.
Nice ppl front office and technician. Was able to even wait fir my car to be serviced
I chose Abra because I have had my car worked on here in the past and have been very satisfied with the results. You haven't let me down. The car doesn't look like anything had ever happened to it. Thank you all so much.
You did a great job and I love it
Everyone was friendly and our mirror was repaired in a tomely fashion.
Everyone was so nice and thorough. My car looks great. I would definitely recommend Abra. I really appreciated how they kept me informed every step.
Amazing service and professionalism
all the way through the A attention from the
Front desk through my delivery. I especially wa
Want yo acknowledge Tina at the front desk
and Bruce who kept me appraised as to the
Status of the repair to my car. I will always recommend
Like the text messages and phone updates. Staff is very friendly
This was an email I sent to the person who was doing my repairs and I still haven't received a response...
No one walked out to look at the car with me this morning but I quickly noticed that there was a lot of stuff that should have been fixed that didn't seem to be. There are still scratches on the inside dashboard of the car. See picture attached as an example. You also mentioned when I dropped off the car that it was going to be detailed because there was still glass pieces that I find. I found another one this morning.
As for the out of pocket repair that I paid for, it seems that it wasn't painted or at least all the painting I paid for wasn't done. See picture attached.
Lastly, was the whole in the tired fixed as there is still very low air in the tire?
Please let me know how these things can be fixed from here ASAP.
Vehicle Make : Volkswagen
The hail damage appears to have been repaired well. Unfortunately it was raining when I picked up our black VW Eos. After the rain stopped once I got home I washed the car to get a better look at it. It was then that I discovered new damage to the trunk lid below the trunk latch. There are new small gouges in the surface. It appears that there was an attempt to buff out the gouges, but the area surrounding the gouges is now cloudy instead of shiny. I contacted Valerie at the office and asked that she note the damage in our repair file. I also sent a text message with a photo to Jared so he would be aware of the issue. I'm confident the damage will be corrected in the future.
Customer Service is bar none! I will always recommend Abra Auto Body. Dealt with Abra in 2008 had a fantastic experience and because of the fantastic customer service, great repairs, communication and Trustworthiness is the reason I came back. Still a number one shop that I will recommend!
Initially I was extremely impressed with the customer service from all aspects of Abra and Geico. Toward the end and after delays, there were too many people communicating and, although I'm still impressed, I can't say extremely.