I would just like to say thanks so much for getting my car back to me in a timely manner and for being so nice and helpful!!
Alex was great, answered all my concerns and kept me updated.
The front service desk female representative was very friendly and helpful any time I called or came to the shop. Dagon was very friendly, professional, and helpful throughout the process and did a great job.
Mark Taylor and Alex were incredibly helpful. They kept me informed then entire way through. I will highly recommend this shop. Very friendly staff and they did a great job on the vehicle.
Some of the best service I've ever seen mr. Owens kept me informed on everything on the car that was going on and with the insurance company I was thoroughly satisfied with everything he did I have had not had that experience with a service company on Automotive Service Company before and I really appreciated it the insurance company however really give me a hard difficult time but mr. Owens assured me that everything would be taken care of I'm really thankful to have mr. Owens as a service advisor and he's one of the best service advisors I've ever seen
Every aspect of my encounter with Service King was great. The daily text messages advising service bring done to my vehicle, being able to go online and see what was being done and percent of completion was on point. Time of completion was as scheduled. My Tahoe has a 3 stage paint process and it was matched perfectly. I will use them again if need be and I will highly recommend Service King to everyone. I'm one happy customer!
Ya went way out of your way to keep me infirm in the job
Not too much to say. Alex was a consummate professional as alway and my vehicle came out looking better than new.
Great communication throughout the repair. Much appreciated.
Best car repair experience in my life.
I want to thank each and everyone that works so hard to get me back my car as soon as they did and especially Dragon because he made sure everything was done right before he delivered my car thank you very much Service King Collision Center
Dagon was terrific to work with
Very impressive with the outcome. The guy took care of my car excellent service. Communication excellent. I'll come again thanks for service king.
Larry was my service provider. He was very informative and professional. I knew exactly what to expect and when to expect it. He made this experience a very easy one. Highly recommend this location and Larry. Thank you service king!
Eric was friendly, helpful, and timely. The repairs appear flawless. My thanks to all members of the team.
It took longer than expected. Also when vehicle was picked up, the headlight and blinker wasn't working. Had to return it. Please don't call. Nothing is going to change from a phone call
Dangon was awesome great costumer service
The experience was great. Thanks for the service you provide
My service advisor (Dagan) at the Mesquite East location was awesome. Kept me absolutely in the loop, made sure I got my vehicle as soon as possible. Seamless transaction.
Was treated with respect and when I called received a call back in a timely manner.
good costumer service but not so good labor they to do a better job.
I was very impressed with the text updates! Also the service advisor Eric Murray was nice to work with
I was very happy with the service I received. I felt like Alex went above and beyond to take care of my car and provide great customer service. He even helped me with a problem I had with my rental car and with an unrelated car issue.
Excellent service! Eric was amazing and a very friendly!
Service was great and the messages with status of my car and the phone calls was awesome.. All the employees were very pleasant to talk with..
Vehicle Make : Volkswagen
Great work, great attitudes, great employees, & an all over great experience.
Vehicle Make : Volkswagen
Alex was very kind, and made sure his team did a very nice and through job. Was very pleased with the work and how nice and clean it was returned.
Service kind did great and Alex was delightful to deal with.
U all did not do a front end alignment on the vehicle because its pulling to the right.
Service was fast and staff were very nice.
My service advisor Eric at the Mesquite office was very kind and great. I am very satified
Vehicle Make : Mini Cooper
Appreciated text updates and completing repairs ahead of schedule.
Vehicle alignment was not done at all liked Mr. Larry Kramer told me in my face. It said it was done perfect and now is worst. And was not in the Invoice. The car was dirty and almost empty. All places that I have taken my cars before, they will cleaned and don't fiilbup hour car as a courtesy. I contacted Mr.Larry right away but the phone kept hanging up. I will not do business with this place again. I will not recommend it to anyone. Oam taking my brand new car back on Monday so be could do the alignment liked he promised. After that don't want see then ever again.
They were awesome. Their energy did not match the time. It was About 9 am and they were Ampt and ready for everyone that walked through that door!!
Erick was great! No complaints at all!
You guys are awesome!!! I felt like I was there through the whole process,y'all did not fail to inform me what was going on with my vehicle and Dagon was so kind and nice I love how you guys are with your customer service I will definitely be going back there for sure!!!! Love love loved it!!
The updates provided kept me in the know at all times the status of the repairs. The professional behavior of staff was displaced by all staff from beginning to end. When I pick up the car this morning it was explain from top to bottom the repairs on the car.
Great job getting it done in a timely manner
Vehicle Make : Mitsubishi
You were able to match my cars green color perfectly! It looked good as new, even better!
Service advisor was very nice and kept me updated on the progress of my car
2 thumbs up...
Very satisfied... ????
Excellent work. Couldn't have had a better experience. High fives all around!
Service King did an excellent job and kept me informed along
The way. I would highly recommend them to anyone who needs auto body repairs
From the initial contact of setting up an appointment to dropping my vehicle off to picking it up. Everyone I came in contact with was professional, pleasant an very helpful. When I picked up my car, wow...they did a beautiful job. I am very pleased with the entire experience. Thank you Service King!
The repress give that handled my claim kept me informed about the entire process from the start to finish and was very clear about what was taking place.
Eric was the gentleman who helped us throughout the process and he was superb! Eric was the gentleman who helped us throughout the process and he was superb! We appreciate it his efficiency and continual updating! Also, he was very courteous at all times! Every contact we had with Service King employees was pleasurable and we will certainly do business again with Service King in the future!
Alex was completely up front about everything.
Very professional from start to finish!
Service King and Alex exceeded my expectations almost every step of the way!
Alex provided excellent customer service!
The repair looks great! My wife is very pleased. I had issues in the past with a different Service King location, so I was skeptical about using this company again. But this location was very helpful and courteous to me and my family which means a lot to me. I want to thank everyone involved in the repair and restore my faith in Service King. Excellent Job Everyone!!!
Service King did an excellent job on our truck repair. I especially liked the daily updates on the progress of the repair and the staff were very friendly and helpful.
I have never had such great customer service! Eric was outstanding! If I ever need anything else, I will definitely go see Eric.
Hi, I just wanted to let you know that Eric Murray did an outstanding job taking care of us. His customer service is exceptional. I will for sure recommend Service King of Mesquite for collision repair.
Alex was great and kept me informed about my vehicle.
Alex did a outstanding job Thou the hold process will be glad to refer others to your Hwy 80 location.
I appreciated being kept in the loop throughout the entire process with the automatic texts, as well as calls from the service manager. I am very pleased with the quality of work as well.
Eric was very professional and kept me up to date on the status of my repairs, car looks great and they even detailed it for me, very satisfied and would recommend them for any paint and body work.
Larry took exceptionally good care of our needs. We appreciated the regular texts to let us know how things were going!!
Degon Owen was outstanding wo work with. He kept us uprised of all involved and was professional in his approach
Larry Krammer, was very thorough and kept me updated through out the entire process!And the work done on my vehicle was quality work done quickly!
Thank you for doing a good job
Vehicle Make : Mitsubishi
Alex was awesome!!
Larry communicated every step of our repair.communication is the most important thing from a customer's point of view.
Eric was my service person. He gave me excellent service. He was kind, personable, attentive, efficient, and answered all my questions knowledgeably. He made me feel like I was the only one in the world at the moment. I would use him again. I WILL recommend Service King on Hwy. 80 in Mesquite, TX to others, and I would recommend the service of Eric. Thanks so much, Eric! Also, the lady who serviced the reception desk (I regret I do not know her name) was extremely helpful, efficient and friendly. I did not know what to do about getting a rent car because the insurance person was not answering any of my calls or emails. The receptionist got right on the phone and was able to get a rent car for me by contacting the insurance agent. Everything was settled in a very few minutes. I really really really appreciated that, especially since I had not ask her to do it for me but rather to help me know what I could do. Thank you so much! I'm sorry I do not know your name.
The car body repair looks great! Thank you. Also, I was not expecting to have a brand new looking car, inside and out, upon completion. Even my husband was impressed with how the ol' 2002 Honda looked. Ha. Thanks, SK body shop folks!
Customer service (Eric) was outstanding. The truck looks great. Thank you.
We appreciate the great and friendly service from the first call to the last! The was my Dad's car. He just passed away 6 months before this accident. It's just a car but means more to me right now. It looks better than it did before the accident! Thank you!
Alex kept me informed of progress. The vehicle was dusty when he brought it out, but took the time to wash it before we took delivery.
Eric led me through the entire process without any complaints from me. Great job by everyone
You did what you said you would do when you said you would do it. How
Service King was great because I was able to get my car fixed immediately. When I got my consultation done, Eric walked me through everything and there were no questions or confusion about what was going on with my vehicle. I also requested that my car was fixed by a certain day due to scheduling conflicts, and Service King ensured that the repairs were done by said date. The employees at SK was flexible, understanding, and very friendly. I'm very pleased with the service that was offered to me.
Thank you for repairing my vehicle, you guys rock....Excellent job well done !!!!
Eric is so professional,he made sure that I was pleased with the service and I most definitely were,any questions I had he made sure he was there for me with the answer,GREAT customer service !!!!
I have used your company before,returning Customer.
Work was completed ahead of schedule and very professional
Alex, who helped me, was amazing! He went totally out of his way togo above and beyond to do any thing he could to help me!
Excellent excellent excellent. Every step of the way. Loved getting the text messages. Car was ready early too!
Evan in the Mesquite, TX location that handled my vehicle claims was fantastic. He updated me on progress and procedures and was very helpful, knowledgeable, and trustworthy. I was not looking forward to getting my hail damage repaired, but your employees in both the Plano & Mesquite locations made it painless and easy. Kudos to you guys. 5-star customer service.
Service King was on top of it by calling and notifying me of all details of what was going on with my car and I appreciate the updates. The customer service was awesome.
Vehicle Make : Volkswagen
Alex went the extra mile to make sure that I was satisfied with the repair. Thanks!
Customer service was excellent!
I have not had a better experience with a service organization.
Alex was outstanding
On time. Great service. Thank you
Totally satisfied with service!.
Alex was very easy to communicate with and made me feel safe leaving my car with service King. Very attentive and made sure my car was in perfect shape when I got it back!
Alex was exceptional! He wiped the dirt left by quality control off so it would look nice.
Larry was so awesome! Very professional and always kept me up to date with the progress! I felt 100% confident in Larry and this Service King and the Manager was very kind and caring! Thank you Larry at Service King in Mesquite TX for taking care of my sweet baby!
I had an awesome experience. Larry was very professional and did a great job.
Alex provided excellent service. Alex also drove me to Enterprise Rent a car after they failed to pick me up.
Alex is very helpful & courteous!
Alex was awesome service technician. Best ervice i have ever had with repair a vehicle. Get that man a taise!
Service Representative Evan Utterback was courteous, friendly and kept us informed every step of the way on the repair of our Honda Fit. Outstanding body work.
All of the employees were very personable. Erik was very helpful and eager to please. He went the extra mile working with my insurance company.
The entire process went very well.
Customer service was outstanding and my car looks brand new.
The detailing done before I picked it up is a very nice touch. Thanks to Eric and the rest of his team.
Great job truck looks great quick fast and easy painless as possible
I am extremely satisfied on the job that was done on my vehicle! I was very informed day by day on what they working on. Had a great communication with Larry. I will definitely return if I need any auto repair,also refer friends and family. Thanks again!
Service was great in the amount of time promised. Car looks great very pleased.
Alex is my service advisor. He is wonderful and awesome. He responded and satisfied all of my requests. I would rate Alex a solid 10. Thanks again!
Tuan & LeHong Nguyen
We are 100 percent satisfied ,great service and great customer service,great guy Alex Perez
Great service and my truck was fixed percent !!!!
I REALLY APPRECIATED THE FREQUENT UPDATES AND VERY FRIENDLY SERVICE.
They were very professional, and very helpful I will all was choose them.
Very happy with the way Alex Perez handled the entire process. This Service King office is a pleasure to work with.
Larry Kramer was an awesome rep to work with from Service King. I constantly knew where my truck was in the process and his client service was the best I have ever had when having to have damage repaired on my vehicles. Thank you Service King for taking care of my issue.
Larry and the shop provided stellar service.
It's funny, I dropped off our dry cleaning at 1pm Tuesday. The cleaners said the earliest I could pick it up would be after 5pm today.
Larry said it could be about 3 days. Larry delivered a finished product in 22 hours. He beat the dry cleaners by 5 hours. Kuddos.
Amazing job I love it
Eric the worker who was helping me will my car was being fix, was amazing his extremely good he needs a raise
Thank you service king for doing a amazing job
Excellent service paraprofessional unfriendly
Muy muy contenta y volviera si tibieza que espero no y tambin lo recomendara mucho a mi familia y conocidos por su trabajo tan profeca nalga y por su amabilidad especialmente con la persona que nos atendi Alejandro Perez estamos muy agradecidos GARACIAS!!!
They did a great job of updating and moving my repair through very quickly. Completed a week ahead of estimate which was awesome. Very courtesy as well.
Larry let me know everything that was going on with my truck..I was alway able to get in touch with him about my truck. In the future if I have any needs with my truck I'll come back to y'all... The whole team was very helpful to me and my needs. Thank you!!
As with my former experiences with Service King, which this team went above &.beyond to ensure my satisfaction.
More connection with the renters cat company
Larry Kramer mesquite TX location AWESOME PERSON,WORKER,NEEDS A RAISE,HE WAS EXCELLENT, HE NEEDS TO BE REWARDED HE WORKED WITH ME AND HAS PERFECT CUSTOMER SERVICE SATISFACTION. THANK YOU LARRY K MAY GOD BLESS YOU AND YOUR FAMILY AND WORK PLACE YOU ARE AWESOME. HAVE A GREAT DAY
Fantastic work!! I brought my car in on Monday evening and it was ready by Friday morning! Amazing! I received call updates through out the week from Larry keeping me updated as well as text messages! From this experience I can definitely say I will only be using service King in the future! Great job Service King!
Vehicle Make : Volkswagen
Will recommend you to all.
Larry was great and stayed true to his calls and his word.
Alex and other Service King staff where very courteous and kept me informed about the status of my vehicle. I am very satisfied with the repairs.
I just want to thank everyone who was involved with repairing my vehicle. The level of experience, professionalism, and dedication I witnessed was amazing. Everyone from the manager down to the repair rep Alex worked extremely hard to restore my vehicle back to perfect condition and for that, I am so very appreciative. Thanks again Service King in East Mesquite.
Vehicle Make : Volkswagen
My pick up date was moved twice and both times I got a late notice. I was called at 4 on Friday after I had already requested time off at work. Then I get a call after six that it will not be ready on Tuesday like I was told. When I pick up my car there are still issues where work was done incorrectly on bumper and under the car. The service adviser was curt and short,borderline rude. When I finally meet him he says"finally got car ready after delays in part our fault and part yours." He blamed me for the delay. I couldn't believe he said that. The manager had to explain the paperwork and survey after he went to take a call. I told the manager I was not satisfied. Larry comes back and apologize after I explain to him why I was not satisfied and he ask that I not take the survey if I am not going to pass them because it reflects bad on all of them. Again dismissing that fact my car was late and not fixed correctly and I still had to wait at the shop for them to do correctly and i get blamed for delays and finally told to disregard bad work and service so they don't get failing grade. Also I had to tell him 3 times that my deductible was incorrect, that I only had to pay 100. The second time I corrected him he said he thought I was going to call my insurance to fix the problem even when I clearly explained to him that he needed to call because the issue was on his end. The third time I corrected him he still hadn't called to ask the insurance. I am glad I took my brother to help me check my car so I at least had one person who cared my car was fixed correctly. I will never use this service king again.
Alex was awesome. He worked with my odd schedule, he helped me to overcome a few obstacles pertaining to my car repair. He made the experience as painless & un-inturrupting as is possibly could have been.He is certainlly management material and an asset to your company
Alex was very professional and courteous.
Larry handled everything well and kept me informed of the progress. Totally pleased with everything
Excellent service! Above and beyond. Alex even took me to get a rental car when the Enterprise folks were delayed.
Larry handled everything with professionalism. 10 thumbs up.
Great and friendly service. All questions were answered. Very cooperative with my needs.
I was very pleased with the way Larry helped me through the process and I think I will keep doing business with service King in the future ...thanks for doing a great job and meeting up with my expectations ...I'm very happy ....great job!!!!
Mv service manager" Eric" was extremely helpful and professional. You guys had better be careful, or your customers will believe that you care. Seriously, it was like having fresh air. I've been a CEO and Chairman for a lot of years and your doing it right. Eric ;a special thanks.
My van looks amazing and the staff was just as amazing !
Thank you !
Great job on communication to the customer and repairs
My car was delivered before expected promise date. I appreciate the hard work and dedication given to the repair of my vehicle.
Alex and Silvia were great! I especially liked the text message updates on the status.
Your Service King staff were very professional and polite. They address my every concern and question. They informed me on the status and process of every phase on my vehicle. I want to thank each and every person that serviced my vehicle. I feel like I have a new car. Thanks again and God bless.
Larry did a good job communicating. I would advise that the expected finish date be more realistic or not given at all.
Friendly people, quick results!
Eric Murray did an excellent job of processing my vehicle and keeping me informed of progress. I would come back.
Good service,professional,I was informedalmost ever day my car was at service king. Alvin was the reason he made me feel well informed and that's why I will recommend service king to everyone I know.
It took longer than expected. But I would prefer getting it done right. Looks like a new truck. Thanks guys.
Larry went above and beyond with handling my case i felt like a person not just another broken car.thank you
Erick Murray, kept me abreast of my vehicle the whole time, & I never had to call to ask any questions. The job was done in a timely manner & was very nice. They even returned it washed & detailed. Thanks to all that made my experience with Service King a nice one. I'd recommend to all.
They did a great job on my car and thanks for cleaning it
Very happy of the outcome of the repairs. Car looks like nothing ever happened to it. Very satisfied customer. Will do business here again! Thank you very much!
Stickers were left on new parts. Fog light bulb was hanging in fog light bezel. Little drop of fluid on a lower shield.
Alex was a great and caring Service Advisor.
Excellent results (the car looks beautiful and runs perfectly), great at updating me throughout the process; they take pride in all they do.
Although the car accident was a rather traumatic experience, it was a great comfort to know that my car was being taken care of while at Service King. My sincere thanks goes out to my service guy, Larry -- thank you for everything!
Out experience was top notch! I hope to never see service king again but if and when that unexpected happens, this place will be the top of the list!
Your team at Service King on Hwy 80 in Mesquite was phenomenal! I greatly appreciate everything that Evan done for me throughout the process he definitely went above and beyond his job yo get me taken care of. Thanks a lot Service King!
Keeping customers more updated on progress
of reapirs. Contacting customer is there
is an issue with insurance.
Larry kept me informed on the status of my car. Work looks great
We thank you for your very good service and timely manner
From the time I first contacted Setice King, everyone was wonderful. Even though schiediling is done from a call center, the transfer was smooth, and I never had to repeat my personal information.
Sylvia at the front desk was very warm and pleasant. She greeted me by name each visit.
Alex Perez was a most excellent service rep. He explained all the repairs thoroughly, and provided updates on a regular basis. I never felt out of the loop or had to question anything. Alex was professional with heart.
I did not interact with any of the repair team, but their work was wonderful. I'm very pleased with how the repairs were completed.
Thank you for a very pleasant and easy experience!
Mr Eric Murray was highly professional.
He was very energetic and very warm .
He was very honest and knew exactly
What to do. He kept me posted every
step of the process. they did a wonderful
job restoring my 2005 4Runner. They were
also on time. My car looks brand new. I Will
give Eric 12 out of 10 . Very very happy
Took too long. 16 days. Original estimate was 3 days.
Estimated days were not changed until day 14.
I was very pleased that my service manager did everything he promised he would do. Thanks for your help in repairing my car.
Thanks for your service. Very good job
10s all around for great service
Great customer service by Eric, it was great to know that my vehicle was in good hands!
Vehicle Make : Mitsubishi
you came highly recommended
We were greeted warmly and felt valued. Eric did a great job servicing us and our vehicle.
Great company! Good work!
Eric was very helpful and friendly
I am a service king customer for life!
Larry was wonderful throughout the entire process. He kept me informed & I am very satisfied with the repairs to my vehicle.
It would be nice to know that it was not going to take a week instead of the 2 days that I was told in person and in the written paperwork.
Eric was the best
So helpful and informative
He's a 10!
U kept me n inform about my car....All I have to say is a job well done...Thank You
Job was completed quickly. Looks great. The whole process was easy.
Excellent professional workers and communication
Larry Kramer took care of me kept me posted on all my repairs will I was definitely satisfied wit the way my truck came out
Eric and his team were great! They were very helpful and were able to get my car repaired in a quarter of the time I was originally quoted! Couldn't be happier! Thank you again for making this process as easy and painless as possible!
Great experience. Very professional, communicated early and often, and completed my repair early. Alex even stayed 90 minutes late so I could get my vehicle after I got off work (and returned my rental car). Awesome experience!