Nothing but respect for the work that the team provided. They went above expectations to make sure that the work done was top knotch, they also provided excellent communication throughout the process. Hopefully the situation doesnt happen again, but if it did I know that this team is one that I can trust. Thanks again
The technicians at McCarthy were so thorough and helpful. They made sure that I was safe and not driving a car that was dangerous for me to drive. They informed me at every turn. They kept my I surance company and rental car company updates with new completion dates so that I didn’t have to worry about that communication falling through. They were professional and simply a blessing from start to finish.
****. Received my car back, thank you. After daylight inspection, I see that the lower plastic bumper guard is not on correctly. Light is able to pass through where it shouldn't be able to. You can look at any modern car for an example of how this lower plastic shield should look. Now look at mine. You'll see the issue.
2. By the gas pedal, I can see wires. A piece of plastic that seals this area and conceals the wires is missing or was never replaced. I'm worried about this being too much of a safety hazard to ignore.
I'll call once businesses resume after the holiday to see about getting the vehicle in again. Mechanically, on my test drives so far, it seems to work fine as it did pre-collision.
Everyone was very helpful and I always get 100 0/0 service.
They took time to make sure my car was fixed correctly and kept me in the loop. Aaron took the time to show me the damage.
The guys were pleasant and the work they did looked great! But, the communication on the status of the repair, was a bit lax. I took off work early 3 days in a row to come and get my truck by 4 pm, only to get there to find out that it wasn’t done. In addition to this, while working on my truck they did more damage to it while putting it back together. Now, they did notify and show me where the damage was and fixed it at no cost to me, but the fact that it was done was disappointing. The day I picked up my vehicle, it was raining so I couldn’t get a good look at the truck until I got it home and was able to get it I’m the garage and wipe it down, only to find out there was another long scratch on the bed that wasn’t there before the repairs were made. I plan to talk to them Monday about it. As I said, the guys were very pleasant to work with. And the repairs they did do, looked great! But It seems they need to be a little more cautious with others vehicles as not to do more damage as the repairs are being made. Scott T
The staff was helpful and knowledgeable. My truck looks great!!!
Arron V. Was very polite and helpful and he kept me informed of what was going on.with my vehicle throught the process.
Work was completed on schedule and with high quality. Jason was very easy to work with.
Repairs were great. However check engine light wasn't reset.
Nice professional and kept on top of everything that was going on
Will be calling soon. The inside of the car was not put back together properly. Seatbelts not working, plastic not aligned. Pretty upset.
I appreciate the care you have to my car and myself. I was scared that it may not look or drive the same, but it does. The staff I spoke to were helpful and caring. That was really nice in a very stressful situation. Please continue with the great customer service and a job well done. Thank you!
Process was easy and amazing. Thank you to Chris Lee and Aaron Lenhardt in collision. Great communication and went above and beyond what I ecpected
I was very pleased with the customer service. The body work was very good.
Great job and fast delivery
Fast service and perfect repair.