My car had front end damage and you can't even tell! They did an amazing job and it was done in much less time than estimated. I also really appreciated the text updates!
They fixed my car earlier than the time it was supposed to be done
Vehicle Make : Oldsmobile
Service king was great best around i had two accidents back to back and they not only fixed everything but they also didn't charge any extra fees for my car sitting there while my son was hospitalized
I was completely satisfied with everything. To be honest I was a little nervous but I am so satisfied with the service from Service King.
Great service and very friendly
Great people, very friendly
Really great job. Thank you very much.
Service king was unable to find the insurance company's payment that was made on May 1st when I went to pick my vehicle up on May 6th. There were some issues that I understand, stemming from USAA and the way they handled my claim. I just find it frustrating that a payment was in the system and couldn't be linked to my situation without waiting until Monday when they could talk to someone at USAA.
Secondly, the timeline for repair went back and forth a few times. I was finally told it wouldn't be ready until the 12th, but then received a call on the 5th saying it was ready. I appreciate the quickness of the repair, but I had made plans to be gone over the weekend and into midweek; I had to cancel those plans to take (delayed) possession of my vehicle so I wouldn't incur any additional rental car fees.
They did an amazing job on my vehicle!
They were amazing and I give them all tens
Outstanding Customer Service .
Good Communication & Timmely Service
Vehicle Make : Mitsubishi
I am so thankful for how fast you guys fixed my car and how great of a job you did n didn't take short cuts like some places do thank you so very much 3
I am happy, with the work and how quick it was completed.
Vehicle was completed in a timely manner.
The staff was friendly and helpful.
Everyone was very friendly kind and helpful throughout the entire process. Especially since I was dealing with the loss of my mother at the same time. So thank you to the entire staff for your patience and help with getting my baby (car) back to me in a timely manner and all repaired up!
Work was completed in a timely manner and done well service king communicated with us regularly
Just a few hours afyer getting our truck back and I feel satisfied. We will see in a few days. However everyone was super sweet and kind. Repairs were done with speed and what looks like excellent work however the rain has made it look different so we shall see on a sunny dry day!
Great service! Fast! Reliable. I appreciated the text updates everyday
The services provided for me by Service King were quick reliant and dependable. They provided me with updates everyday via text. Moreover, the services rendered come with a lifetime warranty. I will definitely recommend anybody in need of repairs to their service. In addition, the particular staff at that service king were constant professionals and very knowledgeable about vehicle repairs.
Very fast and professional, 100% satisfied
Very good job and done well ahead of schedule.
This is my second time as a customer. I came back because of the quality of work from my last visit 2 years ago.
I was definitely able to trust them something I'm always scared of. I was very happy from the beginning and the end results. Very nice people!
Eddie was great and helpful
Your online repair update site was very uninformative. The texts were better, more current. Repairs were very good. In-person customer service was very good.
Eddy was very friendly and thorough. I will choose y'all again if I ever need sit..Knock on wood! Thank you Service King, u have an amazing team here at Wilmar Rudolph location !
I drive a 2013 Hyundai Elantra and you wouldn't even be able to tell that I was in an accident, or collision, with an animal. The paint job is absolutely stunning. I am happy that USAA recommended you all to me. My vehicle was also repaired in a great timely manner; it didn't take as long as I thought it would. The staff were extremely professional and patient with me as well. It was a great experience for someone who had never been in an accident at all. Very smooth process as well.
The service was outstanding and your staff is very courteous and I do appreciate the service that I receive thank you
The car looks brand new again. Great job!
The truck looks fantastic. Everyone involved went way above and beyond. Everyone was super kind and truly cared about my business. Definitely recommending to everyone!
Excellent from start to finish!
Really bad great service from the moment I walked in until, I drove off with the repair complete.
Top notch service from these guys! Couldn't ask for better repair experience!
Vehicle Make : Mitsubishi
You all did and excellent job, we will recommend you to all air family and friends
Loved the communication and professionalism. Would highly recommend.
Thank you again for repairing our vehicle. We are very happy with the services we received thus far.
Everyone was more then helpful,CSR was done before expected .Over all service was great.
Thank you for getting my car finished before the estimated date. It looks great.
Service king had my vehicle for a month and a half, then I had to take it back less than 20 minutes after I picked it up because it was rattling and could feel movement beneath my feet. This is ridiculous. Very unhappy.
Was done faster then expected
Very professional staff, they always do a great job! Like it never even happened. I would recommend Service King to anyone. Also fast turn around time! Thank you!
Great communication and timely service! Love the text updates! Excellent customer service!
Happy it got done before 29, October. Staff always answered nicely when I asked about when my car will be done getting fixed.
Kept me updated every step of the way. Wonderful service, and went above and beyond to have my truck ready as fast as possible and looking new!
My truck looks great, your guys did an awesome job. Thanks!!!!
The customer service was fantastic and I would recommend service king to anyone.
Employees at the local office were knowledgeable and great. Employees at call center were not knowledgeable and caused me a lot of stress.
did a very fast and we'll done job.
Very professional. GREAT customer service! Car work was great.
Very fast and good repair
The service I got from Eddie & his staff located in Clarksville, Tn was flat out excellent! It just doesn't get any better than that ......
An absolute great experience. I was very satisfied with the status updates while my vehicle was in service. I was even more pleased that my vehicle was ready 12 days sooner than expected. Excellent customer service!
Exemplary service from start to finish! Great craftsmanship!
I am extremely pleased with how nice the car looks. I think you did an excellent
job of the repair and matching the paint. I was also pleased about how clean and nice the whole car looked. You all did a great job on my car. Thank you for your good work.
Great job. Will return again if necessary.
From start to finish, everyone was very friendly. The unfortunate situation of having to have you car repaired can be very unpleasant, but the staff made it so easy. Thank you so much for all you do. I would definitely recommend you.
Great job professional service.
Good job happy with the service...
This is my second experience with Service King and I couldn't be more impressed! Thank you to everyone!!!
Excellent service and we were treated as friends.
First rate service. Thanks again, Maurice V
Extremely proficient on keeping me in the loop. I did receive multiple texts and phone calls and I felt like I was never out of the loop. In the repair industry, I feel that is paramount. The vehicle looked cleaner inside and out. I was impressed with the quality of the repair minus a small clip that they have assured me would be fixed. I would definitely use them again.
They are very much provisioned.good job.
Vehicle Make : Mitsubishi
They are the best repair shop I've ever worked with. Very fast and kept u informed on what was happening the whole time.
Dwayne was the gentleman that helped me through this process and he went above and behind to make sure I was happy with my car. I appreciate him and his work.
Overall outstanding job well done. In every way.
Vehicle Make : Volkswagen
I have parts missing from under my hood and my high beam bulbs were not replaced with my original bulbs. I paid a lot of money for my specific bulbs. Upon arrival my high beam light were still working. And the technician drilled holes for a license plate bracket when i didnt want it on the grill. It was a $700.00 part
Eddie was great and I appreciated the texts! Thanks for getting my car done earlier than anticipated!
Eddy was the bomb.., took great care of me from start to finish
Yes I would definitely recommend you all to someone you kept me up-to-date on my car and I really appreciate that I am so happy for the good work you all have done on my car you are number ****
All repairs were well done and I was unable to see any defects.
The man that helped me was awesome, friendly, and accommodating.
Ed was great, kept me informed all along the process.
Great informative customer service
I was very pleased with the work they did on my Nissan. I would recommend them to my friends.
The service was great and I especially like/appreciate the convenience of text message updates! We got the vehicle back AHEAD of schedule allowing us to make plans as a family much more convenient and reduced fees for the rental car were using while ours was at Service King.
Completely satisfied with the work but it took over a month with problems with part shipments.
Very honest and professional!!!
I appreciated the time Kenneth took calling me and giving me updates on my vehicle.Kenneth was very professional and friendly.
Absolutely great and courteous !
Everyone was nice, friendly and professional. Service King explained everything and my vehicle was ready in three days. Thank you.
I love the job they done on my car,they went above and beyond.They did a wonderful job.
I love that yall matched the paint perfectly and yall didn't just wait around. Yall got it done even 3 days early
VERY very happy with there work.most of all the way they let you know where they at on your vehicle.
Vehicle Make : Mitsubishi
They did a great job on my car and were very helpful and informative throughout the entire process!
I was exceptionally satisfied with the update of where my car was in the phases of maintenance operation
I like all the text updates as it was reassuring without having to call and ask the status.
My first accident and thanks to Service King everything went very smooth. They did an excellent job and I can't even tell it was ever wrecked. I will recommend them to my friends. Awesome job!
Your whole staff was extremely friendly that I communicated with and my truck was repair in a timely and professional manner
Friendly and professional staff. Excellent repair work.
Thank you for taking care of my car so well!
Awesome job matching the paint, work was very clean and precise. Friendly and fast i was very impressed.
I've had two cars repaired at service king. I'm very pleased with the service.
The van looks great thanks so much.
I was totally satisfied with everything except the length of time it took to complete the repair . In my opinion it should have only took one week tops to repair the vehicle. They should not have taken my vehicle in the shop until everything was worked out with Nationwide for that caused a whole week of delays in making the repair.
Timely kept me informed throughout. Courteous, a very smooth professional operation.
Good customer service, quick service
Great service in all areas
Much confusion on the status of my car, had my wrong name and hone number, I hate getting a call center when I dial a local number
Very reliable. Smooth and headache free service made me worry free. Prompt
I'm very happy with repairs but have had car for less than a day. I found the staff very helpful. It would have been nice to have an estimate of time for repair early in the process.
The repairs looked very good along with the drive of the car. Thanks for making this experience go easy. This is a place I would want to use when other car issues that may come up
The team was very courteous, friendly and professional. They answered any questions that I had before the process began and what to expect throughout the process. All repairs were done in a timely manner and very well done. Thank you Dwyane and team for a job well done! Miss R.
Kim was the best!!! Very friendly
Dwayne did an outstanding job taking care of all my needs and ensuring the repairs of my vehicle exceeded my expectations. I look forward to doing future work with his company and will recommend his services to all my friends
Excellent Customer Service!
Everyone there was very friendly and professional. I was comfortable asking questions and very satisfied with the answers I received. They kept me well informed on the status of my repairs.
Duane and Kylie were both welcoming and comforting. They made the whole experience easy and also Me well informed as to what was going on with my truck and each stage that it went through and the repair process. Overall it was a great experience and I will recommend service king to all of my friends
Vehicle Make : Mitsubishi
Everything went well and they called and updated me whenever something occurred with my car. I called with questions and they answered fast and didn't try and give me a run around. I would definitely bring my car back here again.
Vehicle Make : Volkswagen
Repairs were completed as expected on the time expected
I used the Wilma Rudolph location near Sherwin Williams to fix my Honda pilot and although I've always heard of them, I've never used them before. They did an outstanding job with awesome customer service.they kept me informed thru the whole repair process and I really appreciated that. My job was fixed in a very timely manner so that I was stuck in a rental longer than I needed to be. Definitely recommending them to my friends and I will be using them for my future repair needs.
Sincerely Tracey R
Service King made me a priority and kept me updated on where our truck was at in their process. Such a relief!
Everyone was very helpful and courteous.
I was impressed that you completed the repair in a timely manner & did an excellent job doing so
They were very good to me they made me so happy they surprize me with my car 2 days later thank u God
Very pleased job well done
Excellent job. We were constantly updated on our repair and would recommend Service King to anyone. Job well done .
Outstanding in all phases of the project.
Wrong parts on tie down and two bad tired.
Excellent job, I give them a 10.
Best service I've encountered in the maintenance arena
The team was great: very helpful and accommodating, even helping me entertain my kids while we were there. I really appreciated that. I am, however, not happy that storage fees are charged for cars getting actively worked on (i.e. not sitting waiting for insurance, etc.). But this is an issue with your corporate policy and not your employees. I will definitely consider it if I ever need body work done again.
Kenneth Irions was absolutely great very helpful throughout the whole process!!!
Thank you for all the updates to keep me informed. I was especially grateful to Dwayne Irions for making this experience a good one. He called me personally with updates. Thank you.
The staff was very helpful throughout the process.
Kind, considerate professionals who fixed my baby like new so much sooner than anticipated! I was kept updated all along the way. They treated me as though they understood that my car is so important to me.
The car looks great. Only problem I have is the excess wax build up in the corners all over the car.
I appreciate the work put into our vehicle! It looked beautifully done and earlier than expected! And I was completely surprised to have the inside cleaned spotless. That was the cherry on top! You guys are awesome!!
Very nice people. I was kept informed daily of the progress to the repairs of my vehicle. Excellent repair! My vehicle looked the same as it did before a rogue tire smashed the front end up.
Eccellent work. You guys are committed totaling care of all customer needs.
At first I wasn't sure about going to Service king, but after this experience I'll use them again.
Dwayne was very personal and it felt like my mechanic shop I used back home.
Everyone was amazing and they helped me with everything I needed. 10/10 would use again.
In addition to the text messages, Dwayne took the time to call me to let me know why my car wasn't ready. I appreciated this during the busy holiday season so I could know when to return the rental car.
Truly went the extra mile to keep me informed.
Loved the customer service and the work that was done. A.
I did a very good job they kept me up-to-date
Very friendly and accommodating
Keith was amazing. He is top notch in customer service. I appreciate all of his help and especially his winning attitude. I also got my car back 3 days early!
Just keep up the good work that you do
Dewayne was awesome through the whole process! Thanks again.
Bubbles and marks left in paint blend. Fender does not match up to door pillar exactly. Went back to tell service king they said I could drop it off and they would try to fix it then said I had to go back through insurance company for a rental.
Great company to do business with
Dwayne was so good at keeping me updated every step of the way. He made what normally would be a hassle of an experience practically painless. The whole staff at Service King in Clarksville was so friendly and welcoming. If the need ever arises again, I know where I'll be taking my vehicle.
Thank you again for the impeccable customer service!
The area was completely dark. No one went over the repairs with me. I didn't get to check if the job was done correctly until I got home. The repair was also a week late.
Keith did a great job keeping me up to date and when I had questions he made sure I understood everything. Great customer service, he went the extra mile
Great service and really appreciated the constant updates.
The best I could have hoped for. Thank you.
Everyone. Was. So. Nice. N. Kind. The service.
Was. Great. Job. Well. Done. Thank. U. Agaim
The employee's in the lobby were such good listeners and used their best manners to make my experience after my car with 92 miles was rear ended. Your adjuster, also mine, was professional in all categories! Hope I never have to use Service King again, but highly recommend them for any repairs on their cars needed!
Keith and his team were wonderful and provided updates daily. I appreciate that. Thanks
Jessica is a asset to customer service this our third
Contact with service king I appreciate a great finished product that hasn't changed also Keith kept us in the loop the the very end thanks Service King for a job well done.
The truck looks far better than my expectations. Kieth did an outstanding job. Thank u very much.
Courteous, very professional service!
Keith did an excellent job keeping me informed about my vehicle repair
The staff was incredibly professional. Very polite and very informative. 10/10
I am well pleased with the work that was done. My car looks brand new again. I appreciate the quality and professionalism.
Very good experience. Dwayne kept me updated on the progress of the repairs most every day. I would definitely recommend Service King to others.
Keith is very professional and highly recommended
I liked that they kept me updated about what was happening with the repair of my car.
The entire staff was awesome even when my bank's services went down on he day I was going to pick it up the first time.
The service we received from Keith and the entire Service King staff was absolutely terrific. Car repairs following an accident can be so stressful. This experience was without any stress at all. Your folks and your customer care system are without equal. Thank you Keith, Tanya, Jessica and thank you Service King.
Dwayne was very professional,he always kept me
Informed on what was going on with my vehicle. I will
Definitely recommend people to go see Dwayne at service king.. Thanks
again for taking care of my truck.
Excellent customer service from start to finish! Frequent text updates from Keith kept us informed and worry free during this stressful time. Huge thanks for your customer service.
I appreciate the professionalism and periodic updates.
Outstanding service and communication
Vehicle Make : Volkswagen
Excellent work. Professional. On time .
Vehicle Make : Mini Cooper
Great customer service, fast repair, quality work.
The continuous communication
Just say thanks to al that assisted in the repair. I appreciate all of your very Hard work.
Perfect service quick return and job well done.
Outstanding services. A repeat customer
dwayne was very helpful..explained every detail about the process, he is an amazing employee!! very satisfied!
My experience was great. My technician kept me informed at all times, and any and all questions were answered promptly and kindly. I would highly recommend them!!
I do not like your text update program. I understand part of it is computer generated and it is not accurate. My vehicle was not done on ti m e despite the text updates.