Everyone was polite and the service was done right and in a timely manner.
Corporate auto messaging leads to confusion. It
It lead to unnecessary phone calls and wife's anxiety. Local
Local representative kept daily updates which
Many times contradicted the automatic messages.
Jordan did a great job keeping me updated and walking me through the process. Thanks!
Everything looks good. I haven't had time to really go over it closely. If there are any problems I will let you know.
Great customer service and quality work!
Easy to deal with, start to finish. Very happy with the results.
The repairs were better than new! The entire process was easy and perfect!
Great customer service and communication
Great customer service, thank you.
My car was delivered 11 days past the promised delivery date and staff were not proactive about letting me know about the delays as soon as they knew. However, the reasons for the delays seemed legitimately out of their control and they were very kind. The manager really worked with me about rental car issues. Also, the end product was excellent!
Job done right, faster than expected!
Super great service. Kept us informed all through the process
Text messages as updates were nice to get.
My repair looks fantastic! Very courteous staff, thorough, detail oriented! Finished 4 days ahead of schedule... But I could not pick the car up because I was out of town!
Just have to work out that deductible issue with my insurance company!
My rep Jordan was exemplary. Keep me in the loop as to the progress and was always available for my questions. Excellent service experience.
Excellent service. Great communication. Quality work
Excellent job communicating progress and completion
I liked the way I was updated about my car. Everyone that I met at Service King was friendly and knowledgeable. It was an overall great experience.
The ServiceKing Team at the Carothers store were amazing. Jordan Riker was extremely professional, kind, helpful, and kept me updated through out the whole process. In addition my vehicle looks wonderful again.
This was the easiest experience I have ever had with a repair company. Jordan made it very simple and smooth and gave consistent feedback and updates. I will recommend you all to anyone.
Very efficient process. Great communication.
Great staff...and great repair
Good communication throughout the time you had the car.
Done on time and kept me updated the whole time
Tony kept me well informed of the progress!
Good team ~caring and willing to answer questions. Cery helpful
Jordan was very professional and kept me updated. Very impressed with everyone I dealt with.
Really appreciated the willingness of the staff to provide regular updates. Always knew the status of the repair by virtue of the updates. Thank you.
While not entirely satisfied, I do not fault Service King of Franklin.... I'm filing another claim with insurance as I don't feel only painting one side of the car and leaving it unmatching from an accident that was 100% not my fault is unacceptable.
I understand the older paint is impossible to match due to oxidation, but my car was one shade of black before the accident and should be one shade of black when I leave.
By far the best experience ever. Customer service is beyond compare. We knew every day what they were doing and how things were going. You will be highly recommended to everyone we know.
Nicest people I have ever worked with.
Nice people, great communication, and the car looks great.
Great communications and timely service.
Timely and quality work. Highly recommend Service King.
Staff was very helpful. They rep updated me regularly. However the texting app sent notifications but the message was very general and not specific to my situation
Overall I would use service King again
Wonderful job. Tony was awesome.
The experience was fast, easy and without any conflict. Very pleased
I want to express extra gratitude to the staff and technicians at the Carothers Parkway location in Franklin TN. They went the extra mile for me to complete my repairs by staying late in order to save me extra days of rental car expense. It's nice to know that excellent customer service still exists in today's mediocre service culture. Job well done -- thank you! I will definitely recommend Service King to anyone in need of repair service.
The constant updates regarding my car were great and they finished ahead of schedule
Could not believe that I turned In the car on Thursday morning and it was ready to pick up Friday afternoon, and looked great!
I appreciated the feedback every day letting us know the progress they were making on the car.
The staff was awesome and made me feel like they were actually willing to help me.
Amazing job and amazing customer service! I felt 100% informed throughout the entire process.
Entire service from start to finish was awesome!
The paint is not complete. The back up camera is not as it was before the accident. There was is also an abrasion on the left side of the vehicle that was not there when I dropped it off at Service King.
Took a while but it looks good.
Thanks for remembering to save my grandfather's Bama decal!
Friendly, efficient, great communication, and excellent work!!!
This is where I will always go, if I need a repair!!!
I have used your car repair service before and have been quite pleased with your performance . My thanks to Lee for helping me .
We are so fortunate to have, Lee, Tony and Audrey at our local Service King. I will continue referring.
Fantastic service and very professional
You did what you said and my car looks nice.
Service King in Franklin Tennessee was so helpful and gave me hope when my car got into a wreck I don't know what to do they kept me calm a call or e-mail or text me everyday to give me an update about my car and to Chris and his crew thank you thank you thank you from the bottom of my heart y'all are the best
Vehicle Make : Mini Cooper
Hatch not installed correct, rear glass not installed correctly, rear brake light installed as new didn't work and they can't find 2 screws to secure the license plate bracket. What else did they screw up that I can't see?
Great communication. They made the process easy!
Awesome job would return in a heartbeat
Well done. Communication was excellent
Tony was great! He kept me informed during the process, and my Escape looks and drives like a new car again!
Tony was great! Contacted me every day. Excellent customer service. Feel blessed to have gotten Service King for my situation.
Entire staff very professional and courteous. Chris was great, attended to every concern of mine and my car was ready early.
I would come back if i need you. Keeping me updated through the process was great Thanks for a job well done.
Both guys in the office were very kind and knowledgeable. I felt that they went above and beyond to make sure I was satisfied.
Service personnel were excellent, honest and helpful. The final work was beyond my expectation.
Going above expectations with washing the car,fixing the license plate and installing it.
Good job on the repairs and Lee did a very nice job communicating the status.
Car looks brand new! And Tony did great.
Friendly staff, loved the updates on the status of car, it looks great & what a nice surprise to have my car washed & clean inside too!
Everyone that I talked to were EXTREMELY nice, many places do not keep you updated on your car. I'm glad I choose service kings to repair my car! Looks beautiful thank you service Kings!!!!
Service king has done a great job, with my vehicle.They are truely orofessional,I will recommend my friends to avail service king services.
My service was completed ahead of schedule and everyone I interacted with was very courteous and professional. If the need arises again I will definitely have them repair my vehicle.
Everyone was so kind and helpful. Especially the lady at the front desk. So helpful and happily answered all my questions.
Service king d8d a wonderful job on my Honda an I appreciate the support that they give while working on my Honda and I want to thank them again.
The work is excellent, first and foremost. I also appreciate how simple the intake process was, how hassle-free the management of insurance claim was for me, the communication/updates throughout the service, and the ease of picking my car back up. Staff was friendly, respectful, customer-focused rather than 'company policy' focused. Well, at least in this case company policy IS to take care of the customer without reference to how much other work is in the shop or outside parts/resource complaints, etc.
I will definitely refer others to this Service King location.
Thank you! Beautiful work!
Quick work, and a great job!
Very professional staff. Updates texted as job was under way.
Chris and everyone else made the entire process as painless as possible. They were fantastic to work with.
My service manager Chis Von Ostroom was great to work with.
They did not complete everything needed and included in the repair estimate. Due to front end damage there should have been a front end alignment. It was included in the estimate however when driving home after pick up, my automobile pulls to the right. The warning lights on the dash that came on after impact were not properly diagnosed and repaired.
Good work and nice people.
Loved the text and email updates.
Very thorough, professional, and caring. We appreciate the timely updates about our vehicle.
I liked being kept informed during the repair process, also the actual repairs was good.
Really appreciate the daily up-dates. The repair looks great and customer service was super. Thanks
Great service got my vehicle back before the date they told me, thank you
Tony was great, the team was fast, the car looks wonderful .
Outstanding service. I am very pleased.
Excellent service and even cleaned inside of car and now my bright light indicator works!!! No sure the connection but very pleased. Car is in the garage during this snow storm. Thank you!
Need to correct a couple of door lock issues. O/W everyone was very helpful and kept us UTD w/ info on a regular basis.
Very friendly staff. Thanks!!
I was updated every time my car was moved, the parts came in, etc. Everytime I spoke with someone they were always happy and excited to talk about what was going on!
Everything about this experience was wonderful
They did an amazing job repairing my vehicle, truly went above and beyond what I expected. If I ever have any autobody needs, I know where I'll go!!
The work was extremely professional and Chris did a great job.
Communication all through the process was excellent
The glass repair and body work was great, but there were shards of glass all over the dash, and black finger/hand prints on the front pillars when I picked the car up. Probably an oversight considering the rest of the car was spotless, but a big oversight.
I, and my vehicle, were treated great
Great service by the staff.
Great communication and friendly
The experience of getting my car repaired was
about as unstressful as anyone could expect!
The updates and the courtesy was a pleasure
to receive. I would definety recommend Service
King for car repair!
In this day of lousy service, rip offs and rude people. Service King stands out in a positive way. You truly live up to the name SERVICE. What a positive experience. GREAT PEOPLE. Service King was exceptional in keeping us informed of each and every step in repairing our car.
Thank you for a positive experience. You are truly a 10 on the positive scale. I would definitely recommend Service King.
Chris was an excellent representative of Service King.
Flawless experience, was very pleased with the attention and communication from start to finish.
Left emergency tire in rear cargo and not in storage area where it was
Repair was handled quickly and professionally.
Onsite team was friendly & helpful, especially Tony, my primary contact. The work was done quickly & it looks perfect! Service King communication throughout the process was excellent. I will definitely be highly recommending the Franklin location to others! I'm hoping I won't need body work ever again...but if I do, SK will definitely be the place I go! :-)
Very satisfied....fast friendly and excellent job!!!!
Very happy with service received.
The paint job looks amazing! Great customer service, too!
I highly recommend service King. They kept meinformed throughout entire process, and we're ahead of schedule. I got my car back two days early, the repairs look great. Thank you service King
From the quote to picking up my vehicle, it was a seamless process with no hassle. I was weary at first going with a chain, but now I know I will take my vehicle back for everything. I was so shocked they vacuumed my messy car... I was just so amazed they go the extra mile. I believe this is the best experice I have had servicing my car!
Could not have gone any better. Great team. Looks great.
Vehicle Make : Mitsubishi
Car looks great and is running so well. I loved the updates I got on my cars status each day.
Very professional. I liked the continuous updates.
The status updates were provided and the service was very friendly. Very satisfied.
Extra special good. Particularly the manager. It went really well, I had a few glitches with my insurance carrier but service king came through real strong
Repairs done quickly and ahead of schedule. I like dropping off my car and it was worked on immediately. Other shops take your car, take it apart and it sits for 3 weeks while I pay for a rental car. Bravo to your policy to take work and work on it.
They were great! Quality service! Very happy with the updates and they finished the job early! Very happy with my experience!
Great experience!! Thanks!
Everything when according to schedule and as promised.
Easy process and the work completed was outstanding!
Your staff did a wonderful job! She looks better than ever! Thank you!!
My car was completed several days ahead of schedule. I also appreciated the text message notifications each step of the way. My car repairs look great and I am comforted to know there is a lifetime warranty on the work.
I was delighted with the care, concern and amazing work completed. Mr. Feliciano was excellent. I not only would use you again but will recommend people to you as well. Thanks for your great service.
The car looks brand new. Thank you for a great repair!
Great job, courteous knowledgeable staff.
My car looks great, and the service people were so friendly!! Thank you!!
The repair job was perfect. Thank you, Service King.
you did everything you said you would do and the entire repair was done with perfection. I really appreciated all you did for me.
Vehicle Make : Mini Cooper
The guys at service King did a great job on my car!
Service King staff did a great job repairing my van and I was kept well informed of my vans progress.everyone was very nice and I never had to wait!
Great work. Friendly staff. Done quickly.
We were pleased that our car was repaired in such a timely manner.
Lee, the person that handled my service was awesome! The lady at the front desk, Angie I believe so great too! Very please. Thank you
Vehicle Make : Range Rover
Not only did service king and Charles do a great job repairing my car, they also were incredibly helpful and polite throughout the entire experience.
It was truly a amazing experience! I'm typically a skeptical person when it comes to car repairs but it could not have been better! Nef (and the rest of the team) were all incredible.
Exceptional customer service and communication.
Great team and I was very pleased with the service provided
The did an excellent job. Delivered car and did a few additional touch up things at no charge. Delivered car at predetermine schedule time. Very courteous
Loved working with everyone. Super nice and helpful.
We would highly recommend Service King to
They were always keeping up to date on the cars status and they beat their estimated completion date by 5 days
The only thing negative I can even say is that it took a day longer than originally estimated. But I understand that was a parts issue. I will have no trouble recommending this Service King to others.
I just expected to have the dent be 100% unnoticeable. I can barely tell it's there, but I was expecting it to look like new. Just saying! :)
I was very satisfied with your repair work.i would highly recommend your service to anyone who expects honest, and quality workmanship. Hope to send more customers your way. Thank You again, William P
Everything went smooth and easy. You did a great job and kept me informed the entire time. The service and workmanship were top of the line. Thanks
Charles worked hard to have my car finished by today. He and his team met the deadline and the car sparkled like new!!!
Very nice people, kept us updated the whole time, great job on the repairs.
The gentleman that help was very nice very pleasent and helpful. Great work to all that worked on my car thank you.
Awesome service. Went above and beyond what needed doing. Thank you Charles!
I was very pleased with my experience with service king. The staff was very friendly and very helpful. They kept me informed on the status of my repair. My car looks great. Thank you
Thank you for the great work and for the great customer service!
My only complaint was that it took so long to get it done.
Thanks in was very satisfied with the service!
Outstanding service and communication as always!