Very pleasant experience, everyone was easy to communicate with, understanding, and did an excellent job. Completely satisfied A
Awesome consumer experience
Each question addressed immediately, even if a trip back to the shop was required.
Body repair looked good
Very friendly and easily contacted!
Tony Weaver and his team did an excellent job on my Dodge truck repairs, and finished 7 days earlier than the original estimated finish date. The front desk people also had everything lined out and made the whole process simple. Enterprise Rental worked hand in hand with Service King also. The whole process was a truly professional experience with all involved. High fives to them all.
Repair was excellent, looks great! Service was timely and profrssional
I was extremely pleased with my service king experience. My waits were short at your office, the staff was pleasant and polite and you completed my car before the service completion date!!! Great job to all of you and thank you very much!!!
Best communication process I have seen.
Only complaint I have was that you cleaned my Windows and interior screens, which I appreciate, but it was with a ridiculously dirty cloth. I had to buy some wipes to clean everything which was a pain.
Thanks for keeping me regularly updated
Service King gave first-class service throughout the process. We appreciated the daily update.
We felt that there was a lack of professionalism as they didn't do everything they said they would do or have done on the front end. They did do all of it after we went to pick up our car and pointed out the things that were not done.
Excellent service and fast!
Great service. But I thought the price was about 1000 higher than any other repair place in town
Awesome job will recommend your work to everyone
Was extremely impressed with Jordan Riker, he did a wonderful job of keeping me informed of the progress. Even though there were some problems finding some of the repair parts, he was on top of the situation and was able to find the solutions to get the job done.
They were in constant communication about all of the updates on my car and that was very helpful. The car was repaired and completed prior to the due date. It looks fabulous!
Car work looks great! And it was completed in about 24 hours. Thanks so much. I also liked the email updates. I will definitely recommend you to all.
After several mishaps (running out of something to paint the car, getting several wrong bumpers and having lots of dings in the car which weren't there before) the team did try to make the experience as good as possiably. However, after receiving my car I've noticed that one of the scratches that was supposed to be fixed wasn't and now my back up camera no longer alerts me when I get close to another car. I will be calling again on Monday to try and see what can be done. Everyone is really nice and I do feel sad that I've had such a frustrating experience but since the car was only purchased in January BRAND NEW and it's been at your shop for three weeks of the three months that I've had the car I am disappointed that I have to bring it in again. I am hoping this additional issue can be resolved without having to leave the car with you yet again.
Great service and great communication.
They kept us abreast of the status daily and did a good job
I was impressed with how quickly I had my car back(2 wks), how frequently I was updated and quality work!
The staff was so helpful and kind. They made sure that my car was done in a timely matter.
Everyone was extremely helpful and were concerned with seeing that my car was taken care of. I was kept informed daily about the progress which made the whole process less difficult. A plus to this location.
Thank you for your service. We are very pleased.
I was pleasantly surprised by my car being vacuumed inside and super shinny on the outside. Great job! Communications through the whole process was awesome. Thank you again for a great service!
Service King on Carrothers was professional and kept me informed of progress and I couldn't be more happy with the bumper repair work to my Honda! My car looks great and I would highly recommend! Thank you!
Great service, courteous employees
Very nice, friendly, informative, and professional team.
The back bumper was not installed/repaired properly. Tony is going to see it is done rigjtZ you guys are the greatest.
Was ready before they said it would be. Cleaned and detailed it. Great service.
Every one was very nice and helpful.
You have incredible communication at this location!!!!
Thanks for the friendly approach y'all exhibited. You made the whole experience easy for me.
Jordan Riker was my contact person. He could not have been more attentive. He called me every morning by 9am to update me and let me know what to expect.
At current I'm not experiencing any difficulties with my vehicle.
The service was excellent. My vehicle was finished ahead of schedule, the repairs were completed as represented, and the staff was very efficient and accommodating.
No additional comments needed.
There is still issues with scratches and suspension. Service king is refusing to fix the issues.
The staff I encountered at Service King was Awesome! I would highly recommend this location. I am very pleased with the service I received at Service King.
The staff was very friendly, efficient, and communicative throughout the process.
This is the second time I have had body work done at this Franklin Service King
Location. Great customer service and Excellent body work! I would highly
Recommend this Service King location!
Jordan was very professional and accommodating. The repair was completed in half the time I expected and was done perfectly. I am very impressed with the entire experience and believe Jordan is a valuable asset to your company.
They were nice and great at giving details of the repairs and were done in just one week!
There is evidence of dirt in the paint. Gaps and seams do not look accurate. Grease smudges all over the back of vehicle. Weld on the quarter panel looks terrible.
Need to check everything before return to customer
Everyone was amazing from Angie athenfront to Jordan and the manager Lee!
Tony and Angie were a pleasure to work with. My truck was finished a lot faster than I had anticipated.
Awesome service and expidious
Pleased with the way you kept me up-to-date on matters.
I appreciated the communication updates almost daily. The car looks great and I would recommend service king
Thanks so much to the team in the Franklin Service King. The most stress-free car repair experience I have ever had. You guys are the best!
Very good experience !!!! Dealt with Jordon in Franklin office and he was great .... Hope I don't have to but if I do have any other incident like this I will come back for sure !!!! Thank you all .... Gil
I was greeeted with an optimistic staff during every encounter. They repaired my car swiftly and were in constant contact with me during the repair process. It was highly effective, and I am one smiling customer!
Dropped my car off yesterday and it's back in my possession already! Such fast, quality service!
Good communication from Tony about status.
Body work fine but my car won't start ever since they took my battery out.
Car looks great! You kept me informed during the process of the repair and I was surprised how quickly this considerable amount of damage was repaired. Thanks guys!!!
Vehicle Make : Volkswagen
Keep up the good work!! And Jesus is coming soon. Get ready...
Thanks to all! Jordan was professional, knowledgeable and kind.
I will not hesitate to recommend or use Service King in the future.
Loved the continued communication, kindness and helpfulness of everyone we worked with at Service King. Thanks for everything!
Wasn't ready, still in the shop
Everything was excellent and professional
Everybody was fast and curtious! My expierence was better then expected! Would highly recommend!
Wonderful staff!!! It's very freshing to have a staff/ company that has a hometown feel and attitude!!! I will go back for everything I can when it deals with my car! Thank you!
Delivery of vehicle on time
My service rep Tony was very helpful and kept me informed throughout the process. Front desk reception was courteous.
Loved the updated emails and texts. Everyone friendly and progressional and very prompt. Estimate also was reasonable. Very pleased with everything. Also loved returning my rental to you!! Thanks for such great service!!!
Very courteous and professional employees.
Great communication every day. Very professional and amazing they got it done so quickly.
The team was awesome did a very good job but service Kings text telling me it's going to be a month and then this text come in at 6:30 in the morning was not what I would call good public relations
My car looks great and I appreciated the updates letting me know the status of my repairs.
Everyone was polite and the service was done right and in a timely manner.
Corporate auto messaging leads to confusion. It
It lead to unnecessary phone calls and wife's anxiety. Local
Local representative kept daily updates which
Many times contradicted the automatic messages.
Jordan did a great job keeping me updated and walking me through the process. Thanks!
Everything looks good. I haven't had time to really go over it closely. If there are any problems I will let you know.
Great customer service and quality work!
Easy to deal with, start to finish. Very happy with the results.
The repairs were better than new! The entire process was easy and perfect!
Great customer service and communication
Great customer service, thank you.
My car was delivered 11 days past the promised delivery date and staff were not proactive about letting me know about the delays as soon as they knew. However, the reasons for the delays seemed legitimately out of their control and they were very kind. The manager really worked with me about rental car issues. Also, the end product was excellent!
Job done right, faster than expected!
Super great service. Kept us informed all through the process
Text messages as updates were nice to get.
My repair looks fantastic! Very courteous staff, thorough, detail oriented! Finished 4 days ahead of schedule... But I could not pick the car up because I was out of town!
Just have to work out that deductible issue with my insurance company!
My rep Jordan was exemplary. Keep me in the loop as to the progress and was always available for my questions. Excellent service experience.
Excellent service. Great communication. Quality work
Excellent job communicating progress and completion
I liked the way I was updated about my car. Everyone that I met at Service King was friendly and knowledgeable. It was an overall great experience.
The ServiceKing Team at the Carothers store were amazing. Jordan Riker was extremely professional, kind, helpful, and kept me updated through out the whole process. In addition my vehicle looks wonderful again.
This was the easiest experience I have ever had with a repair company. Jordan made it very simple and smooth and gave consistent feedback and updates. I will recommend you all to anyone.
Very efficient process. Great communication.
Great staff...and great repair
Good communication throughout the time you had the car.
Done on time and kept me updated the whole time
Tony kept me well informed of the progress!
Good team ~caring and willing to answer questions. Cery helpful
Jordan was very professional and kept me updated. Very impressed with everyone I dealt with.
Really appreciated the willingness of the staff to provide regular updates. Always knew the status of the repair by virtue of the updates. Thank you.
While not entirely satisfied, I do not fault Service King of Franklin.... I'm filing another claim with insurance as I don't feel only painting one side of the car and leaving it unmatching from an accident that was 100% not my fault is unacceptable.
I understand the older paint is impossible to match due to oxidation, but my car was one shade of black before the accident and should be one shade of black when I leave.
By far the best experience ever. Customer service is beyond compare. We knew every day what they were doing and how things were going. You will be highly recommended to everyone we know.
Nicest people I have ever worked with.
Nice people, great communication, and the car looks great.
Great communications and timely service.
Timely and quality work. Highly recommend Service King.
Staff was very helpful. They rep updated me regularly. However the texting app sent notifications but the message was very general and not specific to my situation
Overall I would use service King again
Wonderful job. Tony was awesome.
The experience was fast, easy and without any conflict. Very pleased
I want to express extra gratitude to the staff and technicians at the Carothers Parkway location in Franklin TN. They went the extra mile for me to complete my repairs by staying late in order to save me extra days of rental car expense. It's nice to know that excellent customer service still exists in today's mediocre service culture. Job well done -- thank you! I will definitely recommend Service King to anyone in need of repair service.
The constant updates regarding my car were great and they finished ahead of schedule
Could not believe that I turned In the car on Thursday morning and it was ready to pick up Friday afternoon, and looked great!
I appreciated the feedback every day letting us know the progress they were making on the car.
The staff was awesome and made me feel like they were actually willing to help me.
Amazing job and amazing customer service! I felt 100% informed throughout the entire process.
Entire service from start to finish was awesome!
The paint is not complete. The back up camera is not as it was before the accident. There was is also an abrasion on the left side of the vehicle that was not there when I dropped it off at Service King.
Took a while but it looks good.
Thanks for remembering to save my grandfather's Bama decal!
Friendly, efficient, great communication, and excellent work!!!
This is where I will always go, if I need a repair!!!
I have used your car repair service before and have been quite pleased with your performance . My thanks to Lee for helping me .
We are so fortunate to have, Lee, Tony and Audrey at our local Service King. I will continue referring.
Fantastic service and very professional
You did what you said and my car looks nice.
Service King in Franklin Tennessee was so helpful and gave me hope when my car got into a wreck I don't know what to do they kept me calm a call or e-mail or text me everyday to give me an update about my car and to Chris and his crew thank you thank you thank you from the bottom of my heart y'all are the best
Vehicle Make : Mini Cooper
Hatch not installed correct, rear glass not installed correctly, rear brake light installed as new didn't work and they can't find 2 screws to secure the license plate bracket. What else did they screw up that I can't see?
Great communication. They made the process easy!
Awesome job would return in a heartbeat
Well done. Communication was excellent
Tony was great! He kept me informed during the process, and my Escape looks and drives like a new car again!
Tony was great! Contacted me every day. Excellent customer service. Feel blessed to have gotten Service King for my situation.
Entire staff very professional and courteous. Chris was great, attended to every concern of mine and my car was ready early.
I would come back if i need you. Keeping me updated through the process was great Thanks for a job well done.
Both guys in the office were very kind and knowledgeable. I felt that they went above and beyond to make sure I was satisfied.
Service personnel were excellent, honest and helpful. The final work was beyond my expectation.
Going above expectations with washing the car,fixing the license plate and installing it.
Good job on the repairs and Lee did a very nice job communicating the status.
Car looks brand new! And Tony did great.
Friendly staff, loved the updates on the status of car, it looks great & what a nice surprise to have my car washed & clean inside too!
Everyone that I talked to were EXTREMELY nice, many places do not keep you updated on your car. I'm glad I choose service kings to repair my car! Looks beautiful thank you service Kings!!!!
Service king has done a great job, with my vehicle.They are truely orofessional,I will recommend my friends to avail service king services.
My service was completed ahead of schedule and everyone I interacted with was very courteous and professional. If the need arises again I will definitely have them repair my vehicle.
Everyone was so kind and helpful. Especially the lady at the front desk. So helpful and happily answered all my questions.
Service king d8d a wonderful job on my Honda an I appreciate the support that they give while working on my Honda and I want to thank them again.
The work is excellent, first and foremost. I also appreciate how simple the intake process was, how hassle-free the management of insurance claim was for me, the communication/updates throughout the service, and the ease of picking my car back up. Staff was friendly, respectful, customer-focused rather than 'company policy' focused. Well, at least in this case company policy IS to take care of the customer without reference to how much other work is in the shop or outside parts/resource complaints, etc.
I will definitely refer others to this Service King location.
Thank you! Beautiful work!
Quick work, and a great job!
Very professional staff. Updates texted as job was under way.
Chris and everyone else made the entire process as painless as possible. They were fantastic to work with.
My service manager Chis Von Ostroom was great to work with.
They did not complete everything needed and included in the repair estimate. Due to front end damage there should have been a front end alignment. It was included in the estimate however when driving home after pick up, my automobile pulls to the right. The warning lights on the dash that came on after impact were not properly diagnosed and repaired.
Good work and nice people.
Loved the text and email updates.
Very thorough, professional, and caring. We appreciate the timely updates about our vehicle.
I liked being kept informed during the repair process, also the actual repairs was good.
Really appreciate the daily up-dates. The repair looks great and customer service was super. Thanks
Great service got my vehicle back before the date they told me, thank you
Tony was great, the team was fast, the car looks wonderful .
Outstanding service. I am very pleased.
Excellent service and even cleaned inside of car and now my bright light indicator works!!! No sure the connection but very pleased. Car is in the garage during this snow storm. Thank you!
Need to correct a couple of door lock issues. O/W everyone was very helpful and kept us UTD w/ info on a regular basis.
Very friendly staff. Thanks!!
I was updated every time my car was moved, the parts came in, etc. Everytime I spoke with someone they were always happy and excited to talk about what was going on!
Everything about this experience was wonderful
They did an amazing job repairing my vehicle, truly went above and beyond what I expected. If I ever have any autobody needs, I know where I'll go!!
The work was extremely professional and Chris did a great job.
Communication all through the process was excellent
The glass repair and body work was great, but there were shards of glass all over the dash, and black finger/hand prints on the front pillars when I picked the car up. Probably an oversight considering the rest of the car was spotless, but a big oversight.
I, and my vehicle, were treated great
Great service by the staff.
Great communication and friendly
The experience of getting my car repaired was
about as unstressful as anyone could expect!
The updates and the courtesy was a pleasure
to receive. I would definety recommend Service
King for car repair!
In this day of lousy service, rip offs and rude people. Service King stands out in a positive way. You truly live up to the name SERVICE. What a positive experience. GREAT PEOPLE. Service King was exceptional in keeping us informed of each and every step in repairing our car.
Thank you for a positive experience. You are truly a 10 on the positive scale. I would definitely recommend Service King.
Chris was an excellent representative of Service King.
Flawless experience, was very pleased with the attention and communication from start to finish.
Left emergency tire in rear cargo and not in storage area where it was
Repair was handled quickly and professionally.
Onsite team was friendly & helpful, especially Tony, my primary contact. The work was done quickly & it looks perfect! Service King communication throughout the process was excellent. I will definitely be highly recommending the Franklin location to others! I'm hoping I won't need body work ever again...but if I do, SK will definitely be the place I go! :-)
Very satisfied....fast friendly and excellent job!!!!
Very happy with service received.