Vehicle Make : Volkswagen
I’ve used Addison for years and have always been happy with the results. Very skilled and courteous people doing good work.
From initial estimate, scheduling, repair to delivery it was by far the best repair experience ever. Better than the BMW dealer and its authorized repair company.
Your kindness and professionalism were very much appreciated.
I really appreciate the email updates that came with the process of repairing my car. Given that i just picked up my car yesterday, I will certainly be in touch if I come across any issues with the car. It looks great!
Very satisfied. When there were issues getting a part and then installing, the folks at Addison kept plugging away until the job was complete. Sam was great and made sure that I can call with any questions. Great follow up!
Samantha is great to work with. Friendly, competent and focused on great service.
Work on car looks terrific and it came back clean inside and out. Jenifer is efficient and friendly too.
Thanks to all.
Sam was warm and skillful and a pleasure to work with.
Vehicle Make : Volkswagen
It took over a week to get my estimate to the insurance adjusters which was very frustrating when I had to pay out of pocket for a rental and time is of the essence. But everything else I was satisfied about.
Great communication! Love the text updates
The damage was repaired much faster than I expected and was done well. Overall I was very satisfied with all of the staff.
Everything was great. Thanks guys
I was only disappointed that I wasn’t warned that if car finished early I’d need to leave my family vacation and spouses 60th bday celebration to ‘get my car off the lot’ . I’m grateful it’s finished; the job looks impeccable, my car was cleaned and that was a nice surprise, but the sudden your car is done and you neeed to get it was harsh, since I communicated to everyone that I’d be on trip with family who came from a Philadelphia and CA until June 25th. I should have been warned so I had a back up plan and she didn’t need to be so rude on phone
Unbelievable service with a smile from start to finish!
Real professionals. Highly recommend Addison team.
Excellent service, great communication, super friendly!
Front bumper was not repaired. Even though damaged in accident. It was also set poorly with incorrect gap and spacing.
Addison does a great job. Great people to work with.
They did really good job and cleaned all my car thank you so much joe
Took too long. Not delivered when promised. However, we felt that Joe was looking out for our best interest throughout the process.