Awesome service and follow up.
The door that closes on the repaired rear panel does not open, seems to be glued shut. Will have to bring it in on Tuesday.
Samantha was terrific keeping me informrd. The work looks beautiful. Don G. reassured me about the work done and provided good customer service for a quite anxious client...me. Thank you!
Everyone was great. I appreaciated being kept informed of progress on the repairs. Returning my car spotless inside and out was awesome! My only suggestion would be that when it's cold outside remember that any moisture on the inside will cause the interior of the windows to frost....& my car froze to the ground! Thank you for a job well done! I couldn't be happier with the results & overall service.
The constant communication was very helpful and a great feature.
Thee The body work outstanding your receptionist friendly and kept me informed Thanks to everyone involved 5 stars
Poor communication. Inaccurate estimate. Poor end results which ended up in further damage to the vechicle. Poor customer service, as a customer I was treated with disrespect and sarcasm. Highly unsatisfied. Will not return to Abra for future work nor recommend Abra. The better business bureau will be contacted and well as a district manager.
They kept me updated every day with phone calls and text messages. They were very friendly and tended to all my needs
Our vehicle looks great! Thank you so much for always keeping us up to date with the status of our vehicle :)
The estimate on timing needs to be better communicated. Just because you are told parts need to be ordered, ABRA can not assume that you know that means it will be days.
Was told on Friday, 12/2 AM that the car would more than likely be completed by end of day, and if not, Saturday. Was told I would get a call Friday late afternoon. I did not receive the call. I called on Saturday and was told the only remaining item was to clean the car & because the receptionist was the only one there, I could not give the car until Monday, 12/5. Very frustrating.
You did a good job and kept us informed the whole time. Great job!
I was extremely pleased with the work done on my car. They got it in super fast and gave me daily updates so I never had to wonder what was the status of my car. Their warranty is amazing! So happy I chose to go to them. I would definitely go back.
I would like to take this opportunity to thanks everyone that have worked on my Toyota Tundra. I know that I have made the right choice when I chose you people. The work that you guys did are awesome. If my vehicle ever get damage again,I know you will be my choice again.
Looks good... car clean inside and out. Great communication from staff. Samantha was great!!!
They did an excellent job as usual at this Abra Auto Body. I would recommend it to anyone.
Great customer service and excellent workmanship resulting in complete satisfaction with the repair.
The daily updates and quickness of the repair was exceptional. I am very happy with the service and communication. It was nice to know exactly what was happening with my car and never having to call to check on the repairs.
They are very friendly and a lot more details in explaining what they have done .
And they have warranty about the repairs as long as I keep my car .
Absolutely , I will be back and give referrals when I see people who need some repairs .
Fast and Professional service. In and out kept me in the loop on the repair status. It was a pleasure doing business with you. Thank you.
From beginning to end were treated like royalty.
Would highly recommend your company to anyone in need!
thank you !
The level of communication and service was subperb!
It was a very good experience. Would definitely recommend!
Excellent customer service
Car looks great,everyone was friendly and professional. Kept me informed all through the repair process. Would recommend Abra to everyone I know.
You exceeded my expectations as my truck came back to me looking better than new! Thank you!
Excellent customer service. Very accommodating. It was really nice hearing about the progress on the car on a daily basis--I always felt in the loop.
The car turned out great.
Very fast and did a great job! Thank you!
Car looks great. Friendly, professional staff and daily status reports are much appreciated.
You made a usually difficult process very smooth and easy for me and the e-mail updates kept me informed. If there is bright spot in being involved in an accident, this is definitely one, my Durango looks terrific and everybody involved should be commended. Thank you and I couldn't be happier to have my Dodge back.
The entire process was wonderful! I knew exactly what was going on with my vehicle and how the repairs were going! I wouldn't think twice about recommending anyone to Abra!
Thanks for taking care of my vehicle to bring it back to new condition and providing customer support above my expectations.
The staff was very helpful, they answered all of our questions and sent US a text everyday. It was nice to receive an update on our car repairs.
Great work, Don kept me well informed of status daily.
Abbra personnel went out of their way to assist with concerns that arouse. Everyone was friendly and helpful.
Don was great and the job was done for the estimated amount.
Good paint job,customer focused service!
I appreciated the very high level of communication. The staff was friendly. They took care of the car rental.
Abra did a great job as usual. They are very courteous and professional and the quality of work was excellent.
Love the Team. Michelle is super friendly when providing updates. Paul answered all my questions and made sure I was satisfied with the work done. Samantha processed a quick checkout.
Excellent customer service from beginning to end. Thank you so much!
We are very pleased with the work that was done. My only comment would be why not fix the small dent on the driver side rear bumper. What would you have done if the bumper was replaced? Would you have created a dent in the new bumper? The bumper was damaged and should have been replaced. In the long run it would have been less expensive.
My car had very bad damage but you guys put my baby back brand spanking NEW . THANKS LOVE IT WILL DO BUSINESS AGAIN, WILL LET OTHERS KNOW ABOUT ABRA
Fit/finish quality issues.
One of the best run business in the city!!
The repaired portion of the car looked better than new. The work was completed in a timely fashion and we were kept informed along the way.
When I got home from picking up my vehicle I found a spot in the area that was repaired that was all soft and bubbling. I can almost stick my finger through it. I will be contacting ABRA to address this.
The secretary was so nice when answering my phone calls and letting me know my status of my car. The work was done all so well and everyone was so helpful. Thank you.
Great communication. Very timely. Fantastic job!
Excellent work and even better customer service.
From receiving the estimate thru completing the body repair work was very well done. Updating the progress of work on a daily basis was excellent. We are happy that we selected Abra for the repairs
Hello, thanks for the dedication that was put on my Camry. The car looks great and the paint job 1st class. However, some of the panel in left back side where the work was done seems to detach. Also, there is a humming noise in area in which had damage, which was never there prior to the accident. It is a concern for the simple fact that I travel 60 miles daily to go to work and the fact I do have a family with a 1 year old child. I worry for there security and also mine. I hope something can be done. Thanks ~Joel~
I was very happy with the service and repair work. I was told it could take up to 3 days and it was done in 2.
Great service and a job well done.
Quick and hassle free. I appreciate the work
Other than loose lug nuts. Overall still pretty good job. I'd come back.
Awesome experience, you made everything quite easy. If I have car issues again I'll definitely be back.
This is my third car repaired at this location and by far it was my best experience. Paul Zingler the general manager truly cares about customer service and because of him you have a loyal customer. Excellent workmanship with attention to detail and great customer service, what more could I ask for.
The repaired work was done exactly as requested. I am very satisfied with the work and the process.
It feels like I'm driving a brand new car thank you so much for all of your hard work.
Communication was outstanding. Both e-mail and live calls. All Abra personnel were professional and courteous. All questions answered honestly. Workmanship was excellent. Far better than I'd expected. Car looked and performed great. I would recommend Abra to anyone in need of auto body work.
Car was finished before time and it looked excellent
We just brought in our '11 van for a 2nd repair. Originally we had 1 to do and decided to do a 2nd repair after the 1st one went so well. Both times we received excellent, comprehensive and perfect service from Paul. We are thankful and would refer you. Sincerely, the Cunninghams
Looks like it was never damaged!
We just picked our car up a few hours ago, but we're pleased with every interaction we had with everyone at Abra. If we have the misfortune to need auto body work done again we will certainly return. We will also be recommending you to friends.
Michelle was very professional and efficient. She quickly solved a problem that occurred with the car rental company. She was on the phone with the insurance company and a different car rental company and I got a replacement rental car with only a 1/2 hour delay. I am very grateful for her great customer service.
Paul gave us exceptional service start to finish on our repair project. Because of him, we would refer you again or and will use you again.
Very good customer service
The staff at the New Berlin ABRA were friendly and helpful. They made the experience easy and painless. Daily updates were nice too! Don Guth was extremely detailed in his estimate and I appreciated the time he took to explain things to me. Great work ABRA New Berlin!
Excellent experience.I liked all the communication.
When I took the car in for repairs the radio and dashboard lights were functioning, when I got it back they were not. I will be taking the cat back today.
Excellent value, great service, very friendly would highly recommend to others. Repair looks fantastic! Don was especially helpful and I want to recognize him for doing a great job.
Excellent customer service! Thank you!
Thank you for the great job and cleaning the
Inside of my truck aswell
I am very impressed with the work done on my car. Everything is in perfect condition.
Abra did quality work. The process was easy. And they kept me very well informed every step of the way.
Everyone was extremely warm and helpful. The work was done timely and well. I truly appreciated the little extras too, like my fixed lock cartridge and the wonderful clean smell when I got back into my car. I would definitely reccomend ABRA.
Everyone I dealt with was friendly and professional along with answering any questions that I had.
I was extremely pleased with the speed of the repair and the follow up and feedback from ABRA. This was my first time using ABRA and will definitely use again if needed.
Thanks so much for all of the help! I really appreciated the regular updates and information I received about my car's status. Everyone was very friendly and overall great to work with!
The fix seems to be well done. What I didn't like was my car sat for 3 days before anybody looked at it. That was inexcusable.
lots of notifications on how car repair was progressing - very helpful with getting car rental assured - have recommended this place to others before and will continue to do so
Excellent service!! Easy to work with employees, nice to have frequent updates. I feel I can trust abra
All the staff I had contact with were very helpful and prompt in regard to keeping me updated on the status of my car. The work was done much more quickly than I expected which was much appreciated as well. Thanks!
Thanks for constant updates on status of vehicle much appreciated happy New Year and make it a profitable one
The staff at Abra ate always very friendly and helpful.
Thank you for restoring my car to just like new.
Professional service and customer service was excellent. The car repairs went above my expectations.
Looks perfect. Nice work!
the door handle on the drivers side door is not installed properly. There is a black plastic piece that hangs out from it. It makes me worry that there is other issues that I cannot see
I thought hitting a deer was the worse thing ever! Working with my insurance, Geico and ABRA made the process so easy! I am impressed with the communication between ABRA and me. Thank you south for the wonderful service!
Definitely impressed by your customer service staff and the high quality results of the work the body team did to make the repair. Very smooth experience and definitely a "10". As a single mom with drop and and pick up challenges, I really appreciate going the extra mile to drop off my vehicle after it was completed! :) thank you so much!!
Great job on my car completely satisfied
Everyone very helpful and customer service gets A
Team kept me up to date with my repair. They were extremely friendly and helpful. Could not have for better service
Thank you for keeping me informed on your progress and for the professional service. I would recommend you to my friends.
The only lesson learned for me is that I will take the car to Arba first to get the quote instead of taking it to all stated for their estimate. It caused a three day delay because the insurance had to cut an additional check.
Best customer service ever. Don and Michelle were awesome. The car looks great as well. Thanks.
Vehicle Make : Volkswagen
No I was not happy my car was not complete correctly
Great updates on the status of my vehicle. Perfect customer service.
Friendly staff, Ms Wertschnig was very patient with us,knowledgable and kept us informed.
Great job!!!! done in a timely fashion ...
Excellent job. Finished very quickly.
Good job keeping me informed move by move ..
Great communication, amicable staff and excellent repair job. Definitely coming back for future work.
99% of the time, after closing te tailgate, the dashboard indicator tells me the tail gate is not closed properly. This didn;t happen before the autobody repair. If I leave the engine running and open and close the tailgate, the indicator light goes away.
Vehicle Make : Volkswagen
Everything was easy for me the process was exceptional
I appreciated the updates throughout the entire process. Everyone was polite and gave great service.
Great communication. I appreciate Don's attention to detail. Thanks for keeping such great employees!
Communication about delays in repairs and when repairs were completed was poor
Everyone was professional and nice
I've sent a note but will reiterate, my whole experience at Abra was positive, I don't know how to thank all of you for the wonderful repair job!
Thanks so much.
Awesome place.. Thank you
Professional work, thank you
I like the daily updates, service was great
I love the text messages regarding the status of my vehicle. Everyone is super nice too!!
Appreciated being updated so often, and that Abra did a good job of explaining the repair when I had specific questions.
We appreciated the updates and support provided during such a difficult time. You provided excellent customer service and you were very prompt and caring. Everything you promised, you delivered! Thank you so much!
Vehicle Make : Volkswagen
Horrible quality and service.
Great service car looks wonderful
You guys did a great job and appreciated all the communication along the way! My car looks great!
The customer service was fantastic. My van looks great!!
What fantastic service. Continued to call & email updates and worked smoothly with rental car & insurance company. If we need auto work again we'll be back and be sure to send others.
The staff was great. They followed up with me and were helpful.
Great job my car looks amazing!!
The friendliness, efficiency, & skill of the entire ABRA operation was amazing! Very pleased and impressed with the excellent customer service!
Very thorough and kept in the loop throughout the entire process.
I am amazed with how quick my repair was done! Thanks!
They kept me well informed and the staff was so pleasant and helpful with everything! You can really feel that personal touch -
Excellent experience from initial quote to finished repair. Great personnel to deal with outstanding results.
We appreciate your team getting our car fixed in a timely manner. It looks like it was never damaged, which was our goal. I would recommend you to people in the future. Thanks again.
Unfortunately that was our 5th visit and everyone there
Has been very helpful and professional. They always go out
Of their way to meet or exceed our needs.
I appreciated the updates that were given. Everyone was very friendly and helpful. I'm very particular about my car and I thought the work was excellent. The car looks great! I'm very happy
Wonderful to work with, very professional
Very professional job. Suggestions much appreciated.
I was surprised that the work was done so quickly.
Abra does all of the bodywork needing done on our cars never been disappointed!
Very friendly staff, liked the updates on what was happening with my car
Car looks good and is running well. Nicely done. Thank you
I was very impressed with the high level interaction during the course of repairs to my vehicle. Don was very helpful and interactive with me from start to finish and expresses his satisfaction was entirely dependent upon mine. I would encourage others to choose Abra in the unfortunate event that calls for vehicle body repairs. Thank you- Erik
Everyone was very friendly and informative. They kept me well updated.
Done quick and had good communication with me on the process. Looks good too.
The fender and the hood don't match up
I am extremely satisfied! Everyone I dealt with with courteous and professional. The workmanship is stellar and my car was ready a day earlier than initial estimate. I appreciated the text and phone updates. I would definitely recommend Abra to others.
My car was repaired like new. The staff were all VERY professional and friendly and the job was completed faster than expected.I am VERY pleased.
Great service and super communication
Awesome service, called everyday with updates and treated me very good!!!
the quality of the work was outstanding... the car looks like new again! The only issue I had was the vast difference between the initial quote and repair time and the actual. Other than that I would not hesitate to refer work to Abra.
They did a great job in a very timely manner. Kudos to ABBRA. Thank you.
The daily updates were great and the timeliness was impeccable. Thank you!
This is my 2nd experience with ABRA and I can only say that I would and will refer anyone I know who needs body work done. From my 1st walk through the door until my car was finished, I received the best treatment ever. I can truly say: "Job well done!" Thank you.
Heather was very helpful and amazing! She gave me insightful updates and always answered my questions with respect. She was diligent in her follow-up conversations. It was a pleasure to work with her and the rest of the team. Thank you all!
Thank you for the wonderful job you did on my car God bless you!
Great job. Well done ladies and gents.
My car was in for 7 business days because no one checks for parts availability before starting to work on it.
We were completely satisfied, both with the efficiency, expertise, and overall experience of EVerone at ABRA. The Harts
Everything and everyone was great. Thanks for the quick service.
You guys did a wonderful job. I thought I had a new car.
the service was amazing. They were able to answer all my questions. They kept me well informed with what was going on with my car.
It was an easy and painless process. THX U! :)
Very polite, professional and timely.
The New Berlin office did an outstanding job. Loaner car was ready with no wait, received frequent updates, car completed early, car was clean upon pick-up!
I have never met a more professional, courteous, and thorough group of people than at Abra. I received phone calls, voicemail and text messages through my entire experience. I had no worries or concerns because the staff kept me beyond informed. I am happy and extremely satisfied to have them work on my vehicle. I will share my experience with friends and family. I will also bring my car back soon for other repairs. On a scale of 1 to 10, I would give them a 10 for all they have done.
Awesome job!! Great timely updates. Would use you again in a heartbeat. Would recommend you without thinking twice (in fact, we already have!).
Thanks for your concentrated effort to get our van back to us in time for our Thanksgiving trip!
Excellent communication and follow up.
Thank you Samantha and Amy. Great job in keeping us informed. Don't know who did the actual labor on our Escape but it looks like a job well done!
the repair work is top notch. the price is fair. the work is done quickly and the car was spotless at pick up. the only drawback was the length of time I had to wait for an appointment. otherwsie great job!
Thank you so much for the prompt service. From the minute I came in I felt I could trust you with my car and the care of it. Very positive experience and everyone there is polite and friendly. Thank you again and would recommend you to friends and family...
The work was done quickly and well. Your staff is friendly and helpful.
I really appreciated the updates and quick turnaround from ABRA. One note: Have a tech double check the interior... there was a wet rag on my passenger seat. No big deal but just a point to mention. Thanks!
suggestion for improvement: Find out if customers prefer email, text, or phone to stay updated then stick with that. I prefer email to communicate info and the cheesy, "you car is happy...." with no real info just annoyed me and I will bet most people who know anything about autos.
U have in the past repaired two of our family cars with A repairs & service. Our family thanks Abra for the great work and service. S.P
The staff went above and beyond providing excellent service. They were courteous and helpful. Special thanks to Ralph, Samantha and Ashley for their for professional kindness.
I was very impressed with your operation. The reception area is neat and clean; the people were so friendly and the person who is at the front desk (can't remember her name...old age...)was fantastic. The work on the car was great. Thank you.
They were very friendly and kept me up-to-date on the progress of my car
Top notch people at every encounter from start at Glendale office to completion in New Berlin
I was told I was going to have the damaged bumper in addition to some other scratches fixed. When I went to pick it up those other scratches were not taken care of.
So happy to have my car back just like new! Thank you!
U did a great job I was really excited about how my car turned out I was very happy thank you for such a great job