Regular communication and quality of the repair.
Thank you, the car looks great and it was so nice that it was vacuumed too.
None really, just avoid fender benders! Staff and work dobe are excellent.
Vehicle Make : Volkswagen
Professionally done in a timely manner. Love that the car was cleaned for me inside and out and the rental process was smooth
From estimate to finish, I felt like I was in good hands. Ashley took care of setting up my rental with Enterprise and kept me up to date on the status of my vehicle. The finished work is fantastic. My van has been restored multiple times at Abra over its ten year lifetime. I wouldn't consider going anywhere else.
Throughout the entire process there were a lot of promises made and of those, they were often not followed through on or executed. From cancelling the original appointment (made 2 weeks prior), to transferring the car to another location without discussing with us first, to passing a final inspection in one location only to be sent back after not passing at the inspection original location causing even more delays.
Abra was great at keeping me informed about the progress of my car. The staff is friendly and knowledgeable. Hopefully I won't need body work again, but if I do I will definitely use their service again.
Great job, very nice people and fast service
Customer service is aove and beyond and a complete pleasure to deal with. Thank you!!!
Ashley is amazing! I appreciated her updates along the way and will bring my business back to Abra because of her.
All the work done on the vehicle was great. Looked good as new. Vehicle was returned clean inside and out. No complaints.
Great service, kept us updated on the progress everyday.
Car looks great.
Was given constant messages about the status of the repair. :)
Staff was helpful and professional.
Towing was easy and quick.
The whole process was very painless.
I appreciated the continual updates on status and progress throughout the process. I am amazed at the attention to detail and the desire to provide quality service. I would recommend this repair shop as being of the highest calliber.
Good to be continually updated on progress. Friendly staff.
We were extremely pleased with the service that the entire staff provided us. Ashley was extremely helpful providing daily updates on progress and accommodating our schedule. We would highly recommend the Delafield Abra shop and will definitely bring our vehicles there for any future bodywork.
Ashley made all of the difference in the world.
Very happy with how the car looks. Ashley was very helpful and did a super job going through the invoice upon completion. Only complaint was when car was checked in, the man noticed tire sensors showed air low. He noticed that and said they would put air in tires. This was not done. Other than that highly satisfied.
They kept me iwell informed. The car was cleaned and the repairs were done to perfection.
Timely and routine updates much appreciated
My car looks perfect! I did not expect the car would also be vacuumed out, that was a wonderful suprise.
Very impressed by the great customer service provided throughout the process.
Supurb job AND customer service!
Could not find any flaws in the completed repair. Thanks.LeRoy
Thank you for bringing my car back to like new status. Love working with you all.
I do have a part on order that will need to be taken care of by ABRA. However, what is completed looks very good. Thank you for my timely repairs.
The people were professional and very pleasant to work with, the work was done well.
Ross always does exceptional work. He is why I had my truck taken to ABRA
Nate was awesome! Loved what you did for my truck in a short time!
Above and beyond, thank you for your work!
The staff was very nice, always called me when they said they would and the repairs were done on time!
Polite, thorough, and timely with information. You said what you would do, when, and then followed up confirming it was done.
We really appreciated the updates from Ashley she really made the process painless. When we picked up our car Dean took the time to explain everything to us that was done. Nate also took the time to talk to us. We were very impressed with everyone at ABRA. Great job.thank you
Great customer service. Kept me informed at all times about the status of my car.
Ashley and team did a great job! Thanks!
GOOD JOB! Car looked like New! I particularly appreciated being informed on progress regularly! Thanks! Don O
Everything was great, very impressed
I was very satisfied with how quickly they got my car done. Everything looks perfect!
If anything, your staff went over board with personal service. The vehicle looks as new. Thanks very much.
John and Jane Walrath
I have used Abra in the past for another mishap, and was impressed! The second time is the same! The quality of work that Abra provides is bar none the best! Thank you!
Surprised at how quickly my car was repaired!
Very professional.......always kept us in the loop and delivered the car back to us really quickly!! We already wrote a review on Facebook regarding our experience too. Thank you!
Vehicle Make : Volkswagen
I have used ABRA three times, and have been totally sstisfied with your company...this office in Delafield WI.
Thank you for repairing our car in e very reasonable time limit and for the helpfulness of your staff at ABRA.
I really appreciated the updates and Ashley was very helpful.
I asked them to please try to keep the repair cost down as it was a self pay. They did a great job helping me out with that.
Professional. Attentive to customer. Clean, good value.
Great customer service, courteous and genuine.
The staff kept me up to date, and always called when they said they would give me the next update. Ashley was always kind, knowledgeable, and made sure I was understanding each step of the process.
Thanks for a very positive experience.
Job well done!!! Thank you too ALL that were involved!! Have a fabulous day!
Timely updates and professionalism were greatly appreciated. The work done was great!
Too soon to comment on the repair as we just received our car back.
Thank you for taking your time repairing my Honda. I am very please with your service and your kindness.
The car looks brand new, even though it is 7 years old. ABRA has worked their magic on my car.
They were friendly, fast, efficient, and true to their word.
Unfortunately for me I have had a need for auto body repair several times in the past. I can honestly say that I have never worked with a more efficient and customer focused autobody shop . I did ask if this business was a franchise or corporation owned autobody shop and was very surprised to learn that it is a corporate owned I did ask if this business was a franchise or corporation owned auto body shop and was very surprised to learn that it is a corporate owned by shot , because the employees at this location treat it as if it is their own business. They have a clear commitment to customer satisfaction in the genuinely care about doing the highest quality job possible. I would not hesitate to strongly recommend this business to anyone I know who is looking for autobody shop services
Excellent customer service. Response during normal work hours and even off hours was superb. Updates provided were timely and informative. Team members were all equally polite, caring and concerned about "me" as much as the car.
Fast and excellent service and quality
I'm very pleased to have your company to work on my car. You did excellent work,I'm satisfied with it. What I like about you is your keeping me posted how the car was coming along,every so many days. I will diffenitly recommend you to my friends. Thanks so much.
Keep up the good work. You guys do such good job. That is why I recommend you to my policyholders.
Quick, easy in and out. Repair work excellent
Well done job: In time, on estimated budget, well executed. Thank you very much.
Very friendly and helpful staff.
Vehicle Make : Mitsubishi
Very friendly and fast.
Employees are very polite and kept me well informed and up to date during the repair process. Would highly recommend anyone to Abra.
Worked very quickly and got the job done well.
Needing auto body work is never a happy thing. But fks there are very upbeat and your systems keep things moving with good communication.The car looks great!
Everything perfect. Great job. Thank you
Vehicle Make : Range Rover
Your team rocked the whole process. Thank you.
Very pleased with the entire experience
Vehicle Make : Volkswagen
Thank you, you guys have been great to work with. Scott
I really appreciated the telephone calls and email messages. Having Enterprise Car Rental on site was a big plus also.
Thank you very much to both the West Allis and Delafield staff.
Excellent service. Kept us updated throughout the process and the repairs look great!
The team at ABRA kept me well informed and did a great job repairing my car.
Ashley has amazing customer service. She made the process pain free and represented your company very very well. My car looks excellent I am very happy with your work! Thank you
A friendly and professional operation. They always go above and beyond what is expected
I love the helpfulness and professionalism I am always given.
Above and beyond , the crew is great, from the time I walk in to the time I leave.
Keep smiling ~~ Karen
That was the fastest, easiest repair ever! Everyone at my ABRA is kind and great with customer service. Smiles all around.
U guys do great work and service is 2nd to none
Great job, 10/10 would recommend. Only recommendation is that you boarder on too many updates. Some are good, but there's a point when it gets obnoxious.
Vehicle Make : Volkswagen
I was kept up to date daily on the progress of my car. The work looks great. The rental car was set up for me and it was just great
The whole team did a great job - start to finish. Very happy.
Everyone was so nice with this process.
Great service great staff'outstanding work,will recommend to friends.
My car is perfect. Thank you for a job well done.
Nice to know that the employees are very concerned about earning a good report.
Very prompt & quick with repairs. Very professionally handled from .square one. Nice to experience such professionalism in this day & age...totally satisfied with the whole experience...will recommend anyone who needs ur services!
Vehicle Make : Volkswagen
I feel your policy to do exceptional work across the board should allow for exceptions to customers who are satisfied with less. I would have been happy, and expressed this, with functional only repairs. My vehicle is older, and it was not worth the time and expense of correcting a barely noticeable exterior blemish, which added 2-3 days to my car rental expense also.
Delivery everything and more, very personable.
Totally satisfied! Will recommend ABBA to anyone.
ABRA is the best. Finished ahead of time and found the best prices. Car looks like new.
Polite and professional staff. Always happy with your Delafield location.
The repair was done in an excellent manner. We were very pleased. We appreciated the quick repair done to our vehicle.
We will return for any future repairs. The staff was very friendly and cared about our needs.
thank you for a great job.
Great from start to finish. Excellent work done and super nice people.
This is my second experience (sorry to say!) with ABBA, and both times I have been totally pleased with the repairs, as well as with the people representing your company. Keep up the excellent work!
They did a great job on the repair. Service was great. The guys gave me a phone call and went over the repairs and did a great job answering my questions. Ashley explained everything and was very helpful. Thank you
I appreciated the quick turn-around and keeping me up to date on the progress. The car looks great.
My car appears to be completely restored to its "new" condition. The repair was done in a very timely manner. I especially appreciated the daily text messages and the phone calls to keep my informed about the progress. I will definitely recommend ABRA in Delafield.
Terrific service. No hassles. No issues at all. Couldn't be happier.
They did an awesome job and kept me informed the whole time they had the car.
My car looks perfect. You went above and beyond by replacing the door window glass!
Car was finished ahead of schedule. Great communication. Car looks great!
It was all excellent.
Great job. Trevor, Sam, Dean ,Allison absolutely pros. Very happy.
Abra kept me informed on the progress they made with my car and it looked brand new by the time they were done.
Your follow up with calls and emails were much appreciated and the car looks great! Thanks.
Second time here, and second excellent result. Nate was a pleasure to work with as well.
Nate , Ashley did a great job up front and guys in the back completed the work flawlessly
We could see that quality work was done along with care for fixing safety items on the car. We will certainly recommend you to others!!
Nathan did an exemplary job repairing my Scion, over and above my initial issue. Very pleased with his work, time and attention!!Very professional and as asset to ABRA.
They were very quick and prompt with their service, and the work performed looks amazing
Thanks! Once again you've done a perfect job on one of our cars.
The delafield location told ne my car was finished after it returning to the waukesha location the car was not in OEM condition bumper wasn't alinged my left tail light was sticking out which wasn't like that when turned over to be fixed. After the finding of my car to be unsatisfactory it was returned to delafield to be reworked i recieved a phone call the technician was extremely rude and telling me that it was in a previous accident and was extremely rude. My car was never rear ended before and it was very apparent all they cared about was half assing my car to get it done. They tried teling me there was nothing they could do. If they did it right the first time and it was done right in stead of rushed to get it done 2 days early they wouldnt have had to redo the work. I will not be doing business with you guys ever again
I appreciated how quick and efficient everyone was! Your work is always well done. I will recommend you to everyone.
Very impressed by service. I will use abra delafied again for autobody and glass repair. They get a 10 plus
Great job. Finished 1 day early
They were very nice and kept me up to date with my repairs. Even though my crash was horrible, my encounter with Abra was very pleasant.
Beautiful work, excellent communication during the process, and the added bonus of a spotlessly clean vehicle when the work was done.
you all should be very proud of the work that
you do-- because it truly was a great job well done-- my car looks brand new. thanks again.
Abra goes above and beyond to make sure the customer is satisfied! Thanks for the great work! Nate and Ashley are great to work with!
Vehicle Make : Volkswagen
Ashley was very informative about the process. She did a great job keeping us in the loop but balanced it well with not just calling to say she called she had pertinent information and knew what she was talking about. Also I believe his name was Dean was has a high level of integrity. When I asked him about a small rock chip on the hood he could had tried to sell me what I would expect would have been an expensive repaint of the hood but he provided another much more logical option. Besides the obvious of what looks like a very high quality job these two other elements are what will make me return for anything like this in the future along with recommend you to my friends. Thanks Scott
repair met my expectations ... and final cost came in less than original estimate. I'm well pleased.
Very professional and very nice to deal with. Very happy with our results.
Nice people, great status updates, beautiful workmanship, finished ahead of the estimated completion date.
Nate was great to work with. I will bring all my cars to Abra in the future.
They called almost every day to update us on the repair status which was great.
Truck looks great and it was done in a very timely manner. Did a great job of keeping us updated and informed on everything that was happening and all the progress that was being made.
I was kept informed as things progressed and the whole process went smoothly. The car looks great.
Great sevice. Thank you! Jerry Strom
I would highly recommend ABBRA- Delafield to anyone looking to get repairs for their vehicle. They were extremely professional throughout the whole process. They were prompt with initiating communication and follow through with insurance and excellent with filling me in on where they were at with their work and extremely accommodating while I was out of town. When I returned from my trip, I was so happy to see how beautiful my car looked!! Flawless work! Ashley, the receptionist is awesome!!! I rarely write reviews but they deserved one!!
The customer service that you provided was fantastic! If I was told I'd receive a call with an update at around certain time, they always called. I appreciated all the updates as the repair went on. And your staff was always more than pleasant to speak with! I'd recommend you to anyone! Thanks for a great experience during an unpleasant situation!
a LITTLE TOO MUCH FOLLOW UP WITH EMAILS AND PHONE CALLS. EMAILS WOULD BE ENOUGH.
Great communication through the whole process. Customer service was superior.
thanks, good as new again
Do to an unfortunate accident I had to use the service of Abra for the second time in many months. Service is amazing, they update you daily on service. My vehicle came back looking "new" again. Cleaned out interior and out, didn't want to drive it smelled and looked that awesome, keep up the good work, but then again I think that is a given with your company! Thank You!
You guys got the job done quickly and precise.
Every employee was exceptional! From explaining the process, daily updates, and the assistance in the returning of the rental vehicle! I was extremely pleased with the individual who called and left a detailed message on what was being replaced, etc! I will definitely be recommending your company to anyone in need of repairs. Thanks to all for helping me through this stressful time.
Everything was very satisfactory
Was very thankful that Abra was willing to fix my car in a timely manner and make some additional repairs after there were some chips put in the paint after reassembly.
Ashley and your team was great to work with. I would use abra again.
Ashley and Nate were a pleasure to work with. Very professional,and kept me updated daily on the status of my car.
Friendly and professional staff!!
I like that I got updates every other day regarding the vehicle. It made me feel better knowing that progress was being made and gave peace of mind that things were moving along quickly. Great customer service!
I am delighted to have my car back and she is beautiful again.! It was a great surprise to get it back so quickly- thank you to everyone who worked on it.
We appreciated the excellent followup during the repairs. Thank you for the excellent service.
I had some work done the work was done professionally and great staff. Management and quality 5 STAR
No complaints made sure everything went smooth for the repair and rental car
Just the over all concern, starting with the front of the house ( Ashley) that everything was going to be ok. That your team was going to figure out what was wrong with my car. When Goffs was not able too.
Great job. You under-promised and over delivered. The service was on time, a great value and and I will recommend you to anyone that needs work.
Everyone was extremely nice, and helpful. My car has never looked this good. I was already telling my coworkers how pleasant it was!
I especially liked how Abra and USAA teamed up to schedule my repair before I had returned to Delafield
Great job. Looks like new.
Vehicle Make : Volkswagen
From start to finish, the customer service was top notch. My repairs were done perfectly, as promised and on time.
Can't even see where the dent was. The price was reasonable.
I did not appreciate the lowball estimate done in New Berlin via a walk-around and all the discussion that I may need to pay for diagnosis if they could not find why the defrost was making such an awful noise after the crash. I kind of felt they were implying it was pre-existing and I knew it wasn't. My car was shipped to Delafield due to "workload" and Ashley really listened to my concerns and so did Dean (I think his name was Dean). They immediately found the problem with the defrost WAS from the crash, but to make it fair to New Berlin, the Delafield branch had the advantage of taking my car apart. I really appreciate the service recovery by Delafield. ... The only other thing I think would be useful is to text the customer what stage their repair is in: waiting for parts, parts have arrived, working on repair, painting, etc to give the customer a very rough idea of when their car might be ready. As it was the non-specific texts like your car is in good hands, repairs are proceeding, do not give the customer any inkling, nor ability to re-arrange their schedule. My car was ready about 10 minutes before I had to attend a 2 day conference. Ashley coordinated the return of my car with New Berlin, and Michelle at New Berlin called to take my credit card information over the phone. Due to ABRA working fast I was only about 20 minutes late for the conference. Again, great service recovery and speed at picking up my repaired vehicle. I hope you know these are suggestions as you seem to be a company that listens. I am so satisfied with the way you listened to my concerns. It was FANTASTIC to have my car returned all vacuumed and washed, too, what a surprise. I would definitely use you again, though I hope I don't have to. I have never had a vehicle repaired so fast or experienced customer service really listening! Thank you.
Excellent communication. The work was of the highest quality. We're very satisfied.
Please do not contact me.
Ashley was great to talk to. Always pleasant and listened to my questions and concerns. Would recommend all of you. I was amazed at the level of professionalism and common courtesy displayed by everyone. Great job during what normally is a stressful time for the costumer
Awesome service! Ashley did a great job keeping me informed! 10/10
A little too much and conflicting information about completion timing but other than that an excellent job. Car looks great and that's the most important. Service was very friendly. Many thanks.
Best professional service and customer orientared employees I have come across most enjoyable experience
Excellent job! Staff was friendly and kept me informed of what was happening. Professional and personal.
Air freshener would be nice. Car smells from shop work. Didn't like the total to be 4,000 more than estimate. Front desk service awesome.
EVERY THING ABOUT MY VISIT WAS GREAT.
The repair looks very nice and the car was very clean. Thank you for doing a great job!
car looks better then new
I am extremely satisfied not only with the overall appearance of my vehicle after repairs, but also with the timeliness of the updates and how fast my Jeep was fixed. Outstanding customer service all-around! Class act with true professionals. I will be referring others who I came into contact with to ABRA!! Thank you!!
Everyone was very friendly and helpful. They arraigned the rental car so I didn't have to lift a finger. The job was completed with amaizing speed and looks beautiful. I really liked the updates on the e- mail as well as by phone.
Ashley, Nate and Dean and everyone in the shop, keep up the good work and if I ever need work done again you will see me.
All work done extremely well and in a timely manner. All people we spoke to/with could not have been more helpful and pleasant. Have already recommended you to a friend.
thanks to everyone who contributed to the repair & return of my car! you guys did an awesome job!
The team at Abra was excellent. We were very happy with the experience.
Was very surprised that my SUV was washed and cleaned inside and out. That was awesome, thank you so much!!!
A job well done! thank you for your messages and concern. We hope we won't need your help in the future but if we do, you can bet we'll be back. You have made us fans of Abra!. Thank you for your help!
I had to bring my vehicle back because the door lock and window were broke during the repair. However, I received excellent customer service.
I was very pleased with the quality of the work and the quality of the service. Every person who I spoke with was helpful.
Vehicle Make : Mini Cooper
Outstanding service. Could not have been more impressed with them though out every step in the process. Thorough in every detail. Great communication. Great service. Great people.
We really appreciated the update phone calls on our Jeep repairs. Employees were very nice and made everything understandable. Keep up the good work. We will definitely recommend you to other people. Thank you.
We have worked with Abra a few times now & every visit has exceeded our expectations!! The work Abra does & timely manner it is completed in is fantastic! Don is great to work with and the whole staff is friendly and very professional. We will definitely refer our friends & family to Abra!
Through and proactive updates from the Delafield office explaining what was going on in a manner i could understand and status throughout the process. West Allis office personnel very friendly and helpful (and empathetic).
Pleasant customer service and kids enjoyed the text updates:)
The actual repair to the left rear quarter plan is outstanding. I am a bit disappointed with how the rest of the car was protected. It doesnt appear the rest of the car was protected from over spray when the painting was completed. The hood to the car which was not a part of the repair was not buffed and polished and feels a bit like sandpaper today. You dont see any over spray but the finish is very rough when compared to the part of the car that was repaired.