Paul was great. Thanks so much for taking care of my car!
The finished product was perfect and was done early. Andrew was great!
Jim was great- kept me informed and made sure the repairs were done correctly- even if something had to be done over. Thanks!
Got done in a timely manner so im happy
Very friendly staff and well organized. Answered and addressed all questions and issues I asked and acknowledged as they arose. I would definitely do repairs with ABRA again. Highly recommend.
Communication and turnaround time were awful. My car was completed 31 days after it was delivered to you guys. You could build a whole new car in that time.
In the interim, you first committed to a 12/30/16 completion date, then didn't have the foresight to call me in advance to let me know that that date wouldn't be feasible. Instead, I called you guys to confirm the pickup on 12/30, at which point you told me that you'd need to re-commit to a 1/5/17 completion date. Communication slip ups happen, and unforeseen issues come up when repairing, so not the end of the world.
However, I then called on the morning of 1/5 to confirm the pickup that day, and you again failed to have the foresight to communicate to me in advance. Instead, you told me that the car still wouldn't be ready that day and acted surprised that I was upset about that. Without the car, I couldn't keep commitments to my family that weekend because you guys couldn't keep committed to your already-once-delayed completion date. Moreover, to fail to communicate such issues twice was abysmal customer service.
I was satisfied with the work on the car itself, so I was appreciative of that, but it's hard to keep customers happy if you're not upfront with them. Proactive communication and articulating realistic timeframes would go a long way.
I really appreciated all the updates on the process of repair and kudos to Deanna for her special check-ins with me and her tender loving\
care during icy conditions.
I was by mistake made to believe my car had been repaired on the east side of Madison by a roommate on accident. So I got caught in a sleet storm in the rental on my way there, gladly get there safely, only to find out the car was at a different Abra on the west side. There wasn't going to be time for me to get there before close but the receptionist called the other Abra and let them know I was coming and they stayed late, and they encouraged me to take my time in the badraft weather. Made it there and the staff helped me like they were open and helped me get back on the road in my car. Staff was also warm and polite.
Everyone was particularly focused on me while I was in the office. Additionally I appreciated the daily updates regarding the status of my vehicle.
Although it took longer than expected, due to a salvaged part leaking, Scott ordered a new part and the cost was slightly less than originally quoted. Very pleasant to work with him and the woman at the front desk is awesome!
Friendly, polite, efficient, convenient location, excellent work, clear paperwork, usefully organized. I never want to need to see them again, but if I have to have bodywork, this is where I'll go.
Communication was perfect. All staff were professionally and friendly. Work completed was outstanding. Thanks for a great experience.
Vehicle Make : Volkswagen
They did an excellent job, customer service was great and they got my car done earlier than they initially said. Was a great overall experience and would definitely take my car back if body work was needed.
Thank you for my repair great job
Very pleased with this experience. You have a great team. They are top drawer in my book!
My car was repaired earlier which was awesome car looks brand new again!
I went to Abra because it was easy through Geico, but I was pleasantly surprised on how wonderful the experience would be! Friendly, speedy, courteous... and my car looks terrific!
The car was ready on time, the staff was keeping me updated. Very professionals. Good experience.
Maybe besides the text updates I'd prefer to have a call with more detailed updates and an idea on time frame for parents that need to make arrangements for the children. But I still give a 10/10 for my satisfaction!! Loved the woman who was so friendly at the desk, made pick up so much funner!
Simply wonderful service!
The where very friendly and gave very good customer service.
Great experience overall, Andrew and other staff were very helpful.
Good job. I was kept informed about the progress and probable completion time
Everyone was so nice and enjoyable to work with. They made me feel at ease during the entire process. The work was done in a timely manner and I received clear and appropriate communication throughout. I will gladly recommend others looking for service to Abra in the future.
Excellent service from friendly competent staff.
Scott and everyone there were great!
Great job! Friendly staff
Will definitely return if I need body work done again!
Repairs were completed ahead of schedule. Extremely professional and thorough service from the front desk staff. Quality repair work on the vehicle. Excellent job!
ABRA has the best employees anywhere: likable, friendly. courteous, very helpful and informative. Excellent repair job. Hardly recognized my car, it was so clean and shiny inside and out. A perfect repair and cleanup. Thank you for an outstanding performance which made the long wait so worthwhile.
Very prompt, courtesy, professional service. My car is back to shining. The best job in town. Thanks
The communication about my repair could have been better. I had to keep calling and checking in the status but the repair itself was fine
The whole experience was terrible. I was told when I dropped my car off it would take a total of three days. I was also told they send text messages and call to update you on the status of your car. Day four after hearing nothing I called Dianna who told me she was new and had no answers for me. She then called me back and said basically that they didn't know anything so I asked why she hadn't called. She responded with well I guess I should have told you there was a delay and told me again she was new and I was a Guinea pig for her. A week after I drop my car off she tells me it'll be done Wednesday and she'll call me when it's done. She never called to tell me either way. Thursday morning she calls me and tells me my car is done only to realize it wasn't even my car. Finally Thursday night I call and my car is done a week and a half after dropping it off and being quoted three days. There was a huge lack in communication. Diana needs to be retrained or something. I understand being new but she had no idea what she was doing. I made it very clear in a respectful way I was unsatified with my experience and she did nothing. She didn't offer an apology or anything. I do not see myself returning to Abra's ever. I feel like if I'm spending 1200 I deserve better.
The texts were really nice. Keeping me updated. Everyone was extremely nice too. Not to mention how fast my car was completed.
I was so thoroughly impressed with the kindness, professional manner of the workers and it was a pleasure going there!! Tim was wonderful and Lisa made me feel right at home. I will highly recommend Abra to others!!! Thanks again!
After dropping off my vehicle on Tuesday, I was chagrined to learn that as of Thursday evening it was still number seven in the queue for the dent removal room. When I made the appointment months earlier, I said I was in no hurry, that it could be scheduled whenever they could do it. In the end you paid for three days of my rental car but it is still a hassle to not have my vehicle only to have it just sitting there. The work seems good.
I appreciated the regular updates I received via email so I knew the progress of the repairs. I also appreciated the phone calls to also let me know the progress of the repairs.
Customer Service was fantastic! Unfortunately, there is something wrong with the door they replaced, so I have to bring it back in to be fixed.
They were fantastic to work with!
Everyone at Abra were professional and pleasant
From the time of the estimate to the pick up of our vehicle.
Lisa at the front desk was especially helpful, willing to listen and treat all of the customers I saw her deal with, professionally and efficiently.
I had a problem with Hertz rental and she helped me navigate the issue without
Any negative words.
Thank you for the workmanship with our Subaru
Bill and Betty Rooks
Vehicle Make : Volkswagen
Great job! Thank you, thank you, thank you! !!
Vehicle Make : Range Rover
The process of repairing my vehicle was seamless. You kept in close contact with me and gave me an update on my car every day. I'm very happy with the services provided and will highly recommend you to anyone in need of repairs or services.
Vehicle Make : Volkswagen
Tim was great! Very friendly and kept me updated.
Wonderful experience! Lisa R at the front desk in Madsison was always incredibly helpful and kind and organized, even in the midst of the crazy hail damage rush. She made my visits to abra enjoyable!!! Thanks to her and the great service at abra I would recommend to everyone. Thanks Lisa!! While it's never fun to get your car repaired I do look forward to coming back in the future!
My repair took 10 days longer than estimated (some of that was Thanksgiving but still quite over the estimate). This was made much worse by all the automated texts that Abra sends; those had no informative content and were mainly confusing. Then when I got the car back, the speaker in the area where my trunk was damaged was newly damaged from the repair process. Now I have to take more valuable time out of my workday to bring it in again. I can't even imagine recommending Abra to anybody.
Took longer than expected.
Very pleased with your business. Excellent work and nice people going out of their way to assist me. Thank you. I would recommend your business to others.
The only thing that i found to be bothersome is that the interior of the car smells havily of paint. Hopefully that will get better soon! Thank you for your service and for the constant updates!
Vehicle Make : Volkswagen
Scott was outstanding to work with. Thank you for the professional service.
The repair was done much faster than I anticipated which is definitely a plus. The quality of the repair was great as well. While I don't hope to have any future hail damage, I will definitely use Abra again.
I had total confidence in them.
Lisa is outstanding! She is professional, focused, considerate,
And the consummate professional!
Communication was solid. Car looks brand new. Great customer service.
When my car was finished, staff called the wrong number to tell me, and I didn't get the message until hours later. I lost the chance to pick my car up same day.
I asked not to be texted, and you have sent me 2 texts.
Besides this, both staff (Lisa and Paul) were exceedingly kind and courteous, and I'm happy with the time it took to finish my car and how it looks now. You need to get the details down about how customers want to be contacted. You asked me my preferences-- why didn't you use them?
Vehicle Make : Range Rover
Completed as promised and on schedule
Lots of great communication and great people to work with
Great staff! Great work! Thank you very much
Tim was very helpful and kind
Excellent service and very kind folks
You guys did a great job I will refer you to my friends and associates.
Customer service really great.
Service was great. Text messages didn't provide any value. First two told me nothing and the one that said my car was ready came a half hour after I got it home.
Work that was done was excellent. Very easy process and always felt taken care of. Customer service was outstanding and Julietta always kept me up to date with the process and what stage the repairs were in. Overall, very impressed with the services from when I dropped the vehicle off to when I picked it up. All the people I was in contact with throughout the process were great!
Your communication/keeping in touch is "head and shoulders above other vehicle repair businesses. Also, the vehicle owner is assured of your concern for their property. The finished product is and has been for me - quality.
Staff were friendly and competent. My repair was completed in a timely manner.
Everyone we dealt with was excellent. Andrew **** and Steve King were great, as was the woman who checked us in (I didn't get her name).
I was very impressed by the work and service at Abra
I was kept updated as to the progress . The courteous updates via text were much appreciated
everything was satisfactory.
The entire process is really a bad experience. Every day status contradicts with another Status/ progress of repair. After delayed repair , when went to pick up the car, one of the major damage , which was meant to repaired was not even noticed and they said technicians forgot to notice and will repair. The damage is very much noticeable and it was meant to be repaired. Again delay in obtaining the car . Now I really doubt the quality of work being done on the car
The entire episode is really a bad experience
Julietta was awesome to work with. She kept me updated constantly and made the whole process smooth. I definitely think highly of Abra after this experience.
Julietta was very helpful. Very pleased with the service and would come back.
Friendly service and was always updated
I got to say keep up the great great work you all do. Everybody I dealt with made me very happy and comfortable. I will definitely recommend your place to family and friends. Once again thank you very much and again keep up the great work.
Very impressed with the level of professionalism, thoroughness and attention to detail. Also found Abra very helpful and timely with the rental. Keeping me informed with the process was great. First impressions at the front desk were excellent.
Thank you so much
Car looks like new. Great customer service
Andrew and Brenda (?), the receptionist, were extremely helpful. They were polite and knowledgeable and accommodating. It was a pleasure to work with them.
The customer service was outstanding. The repair was outstanding. Having paint damage that wasn't there as part of the original repair was not outstanding and I think I need it repaired.
Thank you for your excellent service. I am happy my car looks like nothing had happened, and I was impressed with your customer service (very friendly and also professional). One thing that I did not meet my expectation was the estimated repair time- it was originally estimated to be finished after 2 days, but it ended up being one more business day and since the weekend was in between it ended up being five days, and I was unprepared for not having a car for five days (I would have picked another day had I known this). Other than that the service was beyond expectaiton.
Thanks for the extra effort it took to get the Camaro looking good as new. We were pleased with the personal service the was given us. Thanks to everyone at ABRA !!!
All staff were very helpful and informative.
A great experience. Thanks.
Wonderful customer service! The customer rep was great! Very professional!
I was well informed at every step of the way and they did a wonderful job overall. The detailing at the end was a wonderful surprise as well.
Courteous, helpful, professional great job
Found that everyone I came in contact with
displayed very friendly and a sincere business
like approach to his or her specific task.
Lisa at the front desk is a pleasure to interact with. Every time I go to ABRA, she is friendly and smiling. She manages to make me feel as if I am the most important customer in the world. Great job!
It was a long time since I needed an auto body shop and ABRA made the experience mostly painless. (problem that had nothing to do with ABRA: recent hail damage put a crunch on all auto body shops in the area and so I assume we had a slight delay) I glad you had the rental car service so close and easy to use.
Overall very good. Though there is some turbulence sounds when I'm driving. So I'll have to wait and see whether or not I'm fully satisfied in a long-term
Everyone was very friendly, pleasant and helpful.
Tim and Lori were wonderful!
They went above and beyond to make sure my visit was the best!
Very satisfied and happy with their service!
Vehicle Make : Volkswagen
Kudos to Lisa! She drove me to work when Green Cab was running late. She's an asset to your company!
Everyone I worked with did a great job, the people I worked with at the front desk were extremely helpful and very friendly. My car was done faster than expected and is super clean. The smell of the cleaner left a bit of a strong chemical smell, but otherwise I have no complaints.
Was a great experience. Got the most reasonably priced replacement. Finished the car the same day I brought it in. Washed and vacuumed car. Everyone was extremely friendly. Would recommend your company to anyone.
Your team provides great service! I worked with Lisa & Tim. Both gave me exemplary service! The care looks great too!
The staff at ABRA was very attentive and efficient in providing repair services to us. Tim Rhinerson was especially good at his job.
Excellent service and communication. Car was spotless when we picked it up.
Prompt efficient...liked the text updates
In my opinion, no improvement necessary. Just keep up the good work! Staff was very pleasant which created a comfortable atmosphere.
Good communication. Car looks like new. Excellent wirk
Vehicle Make : Volkswagen
Great work. Timely. Everyone was very nice and helpful
So far, overall repair looks good. I do notice some evidence of workers in terms of floor carpeting and some marks on seats. I'm sure I can vacuum carpet and wipe leather seats off.
The crew was friendly and helpful. The work was done two days early and my vehicle looked fantastic! Excellent job!
Great job. I've been there too much lately and hope I can stay away for awhile
It would be good to turn the headlight switch back to Auto where it was when we brought it in. My wife drove the car at night with the headlights off for a while.
Everything was wonderful. The sales rep was great and gave me lots of info. And keep me updated. Repair was done fast and pick up was easy.
I really like you service, warm, efficient with excellent communication. Thanks!
The staff was very friendly and answered all my questions. Kept me informed throughout the process. As usual it was a great experience!
Vehicle Make : Volkswagen
Service was excellent. Have been to ABRA before and I would highly recommend to anyone.
Excellent service. Very friendly and helpful through the entire process.
The process was user friendly.
Driving away in a clean car inside and out was the frosting on the cake!
They were absolutely amazing and would always recommend them to all. They made the process so easy and smooth. I was frazzled going in and was completely at ease when I left. What great service
I brought my car in at 7:30, Scott took a look at it, ordered the part, and had me back on the road by 1 --very quick and efficient service!
Completely blown away. Everyone was friendly, considerate, and helpful. I really appreciate the phone updates that were given for the status of my vehicle. My car hasn't looked this good since I bought it. On that note: what cleaning products do you use?
Thank you so much for completing my repair. I was very pleased with how fast the repair was completed and with the kindness and professional nature of your staff. Also you went above and beyond to vacuum my car! Thanks again.
Paul and the receptionist were great. Will definitely recommend Abra to friends and family. Thank you
Fast, efficient, thorough, would recommend to others.
Car looks great. Very friendly help. Thank you.
Andrew was very friendly! Scott was the one who worked on my car what amazing work he did! My car was very damaged with surface scratches and Scott took the time to take car of all of them! Some even by hand! The team worked me in when no other shop would...I will be recommending them to everyone! They came in under time and under the estimate!
I'm a repeat customer and just like previous visits, my car was done on time, I was kept informed of the progress, service was wonderful, and my car looked great.
You employee great people!
Andrew and team were great!
Andrew was super helpful and friendly and did an excellent job with repairs. I'm so pleased with everything!
When booking the service, please have the person reiterate the day the car will be dropped off and the day that the car will need to be picked up just to clarify the time it takes for repair. Thank you.
Everyone was friendly and professional
My car looks great too!
All staff were most kind and a pleasure to work with. ABRA is the only body shop we work with. Hopefully we will not need to use your services, but it's nice to know that if we do, we will be taken care of and our repair good as new. Thank you
personal attention, upfront estimates, status reports and callbacks. Paul runs a good shop.
They went above and beyond and had car ready a day early!
great service, very kind people up front. Prompt and beautiful work Thanks. Jo Gill
We worked with Andrew and Lisa (front desk). They are both fantastic at what they do. Please give a nod to the people in the shop who worked on our car. They did an amazing job. I don't know their names but want each of them to be recognized for their excellent work.
It looks like new. What a beautiful job.
Everyone was efficient and friendly. Thank you.
Very organized and attentive to detail.
I was really happy with how you kept me informed through out the whole process.
Communicate well, assurong, clear on cost, friendly.
The whole experience was wonderful! I was kept well informed, the service was completed quickly and the staff was friendly.
people I dealt with were extremely pleasant and answered all my questions.
Didn't care much for the email updates
As much as no one wants to have to avail themselves of car repair services, IF and WHEN, this is the place to go. The personnel couldn't be more accommodating, cheerful, efficient and just plain FUN!! You guys ROCK!!!!!
I was kept well informed on the process of my vehicle. And the service was awesome.
I appreciated knowing where you were at in the repair process by your use of phone calls, messages, and emails! Your company, workers, Andrew by dpecialis, and even the phone staff always conveyed they cared about me and my car. Thanks for all your help! Evi
Tim and Lisa were great. Terrific customer service! They make you feel very comfortable and are very accommodating.
I appreciate how quickly Tim was able to analyze the issues with my SUV and keep me informed of the status of work. Additionally, the staff that washed and cleaned my truck did an outstanding job. It was like my SUV was coming straight from the dealership.
Everyone was efficient thoughtful and effective
Excellent work. Faster than I expected. Some of the nicest people that I have ever dealt with.
My only complaint is the way you ask for feedback after the work is done. I did not really think it good policy to inform a customer that they will be receiving a survey and that it is very important that every item be rated a "10". Yes, that indeed is an amazing goal (and probably one I would have given on my own without being TOLD to give it). For me, it invalidates the meaning of a customer survey. It hints that you only want to hear what you want to hear. That is why I opted out of the survey. Your work on my car was fine. The customer service in the shop was fine. The survey procedure.... Questionable.
Great job all around. Julietta was amazing and made the entire experience as painless as possible. This was my first time at Abra but I will definitely use you again in the future.
Professional and courteous, all the personnel involved made me feel confident and comfortable that my vehicle would be complete to the highest standards. Without disappointment, I was happy to see my vehicle in excellent condition. The staff I met with were very professional, courteous and polite.
Everyone there is always so friendly, it feels like they really care about your car. It is never a good experience to have to take your car for body work but I've always had a fantastic experience. Andrew took a few extra minutes to clean some black spray off my car that was likely caused by the shop next door which made a visit/experience perfect. This shop is the only choice for me and my cars!
Vehicle Make : Volkswagen
Excellent communications and information
Julietta was wonderful, she kept me updated on my car repairs and she was very helpful.
Looks great everyone Julietta, Eric, Paul and your lovely receptionist was wonderful Thank you.
Nothing much. Great work and I appreciate the updates.
Friendly and knowledgeable people who seemed genuinely pleased to have my business!
Thank you so much. Best service team ever, hands down.
Thanks for being flexible with my vacation schedule!
Vehicle Make : Volkswagen
The staff was AMAZING from beginning to end. A combination of personal and professional. A perfect combination and generally hard to master.
ABRA you did it!!!
Thanks for making me feel comfortable and VERY satisfied!
PS. Watch who you stand next to in the cafeteria line!????
Keep smiling! ????
customer service and the final product were great.
The young woman who did our estimate for us was absolutely great - her explanations of everything that needed to be done and how it would be done were excellent. I had gotten a previous estimate and they only handed me the estimate with no real explanation of why it was so expensive. Everyone was so friendly and helpful at ABRA. The quality of the repair was excellent too. Thanks!
Outstanding and professional service provided by the Madison team; particularly Lisa & Tim. Would recommend Abra anytime.
Wonderful job. wonderful service, really enjoyed and appreciated your help
The repair work has excellent quality, everything is as good as new.
All went without a hitch for us.
Scott Ackerman was OUTSTANDING!!! He kept us informed as to the progress of the repair and made sure that the job was thoroughly completed. This is the third car, over the years, that I have had repaired by Abra and all have been excellent. Consequently, for my auto body repair(s), I only go to Abra. THANK YOU!!!
Everything good except for the rear window wiper. It is getting stuck in the down position when i turn it on and thats where the work was being done.
Everyone was very helpful and friendly. I appreciated the amount of communication I received too.
You guys are great - thoughtful, professional and responsive.
Abra has always met my expectations extremely. Abra has done a neat and excellent and work.
FABULOUS customer service!
Very friendly stuff and professional
The whole team is amazing! Special shout out to Scott on this repair. He absolutely went above and beyond. I couldn't be happier with my experience!
Vehicle Make : Volkswagen
Everyone was friendly, courteous and professional. I appreciated the updates on how the repairs were progressing. It was a nice touch to have a clean vehicle returned to me. My only negative is that the front and back seats were clean but the third row seat/cargo area was not.
All of the staff I worked with an Abra from receiving my estimate to picking up my vehicle were very professional and friendly. When I brought my vehicle in for an estimate, Paul Enerson even buffed some surface scratches I had on the back of my vehicle out for me at no charge!
This is my second time using ABRA for body repairs and always they communicate with me, keep me in touch with repairs and do a great job. It is really appreciated.
Tim is the best service person I have worked with. He deserves the highest congratulations. I am very satisfied with his service and will be requesting for him the next time I come back.
Great job and great service
Great costumer service,i felt your company really were interested in my satisfaction. I really appreciate that. Not to many companies care avout customer satisfaction anymore.
Vehicle Make : Mini Cooper
Great experience. Car looks great?
Very good keeping us up to date.
I'd like to say thanks to the happy helpful staff that made my car look great again!