Outstanding service in all aspects!
You even cleaned the interior! It was immaculate! Awesome job! Thugoughly satisfied!
Great work and appreciated the ride home
I am exremely happy with abra and the primp and excellent repairs made to my car. The receptionist was very businesslike but al so seemed personally interested in making certain I would be satisfied with the work done on my car. I would happily recommend ABRA. Tizza Meyer. Aka Shirley
I'm amazed that you were able to make my car look brand new again! Loved the clever texts and friendly phone updates. Fantastic experience all around! Thank you!
I am so impressed by Abra!
My liberty was repaired quicker than expected! Thank you!
The staff was all very professional, kind, & helpful
After leaving my vehicle for a week, part of work order was not completed, not even sure it was addressed at all, now I have to arrange for more time in the shop and in the meantime still not being able to access rear of the van. Unsure if this was a communication error, but had been told at pick up it was taken care of, was closing time so didn't check it until arriving back home, because didn't think I needed too, but at least if information had been accurate I had the rental and could have just left my van instead of picking it up.
Thank you for getting my car repaired so quickly! I was very happy to be updated daily on the progress and all my questions were answered immediately. I am so happy to have my car back in perfect condition.
Friendly staff to work with
Everyone was very helpful and friendly which was much appreciated when dealing with one's car breaking down for the first time.
You did a good job to bring my truck back to the way it should be
The customer service people were amazing throughout the process of repairing my car. Very good communicating back-and-forth and making sure that the repairs fit my budget. They made sure I had a ride to work and back when I needed it. When my schedule would permit me to pick it up they dropped it off at my house for me. Special attention to details and they're finished product is amazing. Text notification and what stage my car was in was fantastic. I knew when they were prepping it to when they were painting it and when it was complete. they treat their customers with respect and make me feel like I was a priority to them.
Very surprised to see the INSIDE of the car so clean!
A job well done, in a reasonable amount of time.
Very friendly and keep me informed about my car
This whole repair went so easily and smoothly. Everyone I spoke with was Amazing and Helpful. And my car was repaired a few days before I thought it would be done :)
Please let everyone at your ABRA Oconomowoc location know that I am very pleased with the treatment I received and the good job they did. I felt very at ease with Laurie working with the insurance company, Page giving me progress reports, and your awesome repair crew! Thanks ABRA!
They did a great job on my Equinox. Looks new again.
Laurie was fantastic and made the whole experience so easy.
The text and phone call updates were great.
I always felt informed and never had to call and ask for the
Stays of my repairs.
Everyone was friendly and did a great job getting our car ready for us
Professional and knowledgeable staff. Communication was excellent. Would recommend to all family and friends. Thank you
The vehicle could have been completed yesterday and picked up a whole day earlier. Especially when it was a huge inconvenience to have it there a third day for what exactly? I was not satisfied at all.
Great customer experience and quality work.
The work was done very poorly and unsatisfactory. The glass was disappointing and embarrassing and now I need to go home and fix it the right way. Your professional coudnt even make the glass role up without it falling out on the way up. This is the most disappointing Work I've ever seen done.
I was very happy with the work, the people in the timely fashion that it was completed thanks for the great job
Paige Gee was great to work with. She made things easy.She seemed to enjoy her job.
Lori as great! She was the only one I interacted with but I appreciated her help. She helped me though my first accident and repair and even helped me scrape the ice of my car when I picked it up! Thanks Lori!!
A1 customer service & perfect automobile fix/outcome!
Your team provided professional, efficient and outstanding care of my vehicle and my family. I very much appreciated the continuous text updates. Grateful to you all.
Did an excellent job I did not expect them to wash it and Porter the inside of my car very good job thank you
no coments I'm bery happy good job
Everyone was very helpful and friendly. Kept me updated.
My experience with your business was very satisfying. I was impressed with all the staff I don't with especially the front office. Everyone was kind considerate and timely and I am appreciated the constant communication about my car every step of the way. Thank you so much for the excellent service!
Excellent communication throughout the process.
You did a nice job and everyone was vey friendly.
Very polite, efficient, and friendly. My work was finished in a very timely manner and my car looks and performs as new!
The staff was knowledgeable, friendly, professional, and answered my questions before I even knew I had the question. Everything went very smooth and I am nothing less than completely satisfied.
Awesome job fixing my car! High quality work!
I was very happy with ABRA. I will enthusiastically recommend to anyone who needs body work. Thanks for a great job!
Communication was incredible and the condition of my car was beyond expectation! I will most definitely recommend ABRA to friends and most definitely use ABRA again if the situation arises .... !!!
Great Office staff followed by a great job by the repair team. Thank you all!
I will be taking my vehicle back to have the front fender redone.. it was finished poorly. And my rim on the left side is still scratched. It was mentioned in the initial look around. No too happy that I have to take it back.
Staff is so professional and accessible. Quick, quality work. Very impressed!
My husband and I have used ABRA in the past as well. They are always very prompt, cautious, and thorough with their services and always keep us informed through the process. We are very happy with our repair. Thank you ABRA for a job well done.
We brought it in to have a tail light and chip in the bumper repaired, tail light is great, the bumper has a spot and we asked them to look at it, they came back said it's where the chip was and it has a clear coat over it, we know there was a chip it was party of the repairs from the beginning.
Abra always does a great job with autobody work.
Everything turned out completely satisfactory except my vehicle was returned to me with electronic issues from the removal of my truck cap. I am unable to lock my door and my alarm is activated each time I open the doors . I have to leave my truck cap door open in order to lock my doors. I did bring it in to have it looked at and the manager told me there wasn't anything they could do (or won't do?)
I have now take it somewhere to have it fixed.
Brand new truck and brand new top of the line truck topper.
I had no issues when I brought it in and now I due
The entire team at Abra in Oconomowoc was efficient, friendly and professional. The office assistance was personalized and thorough ( even reminded me about my garage door opener twice!). The estimator was fast and the all around communication via phone and email was regular and kept me updated on progress and changes. The work performed looks great and I appreciate the overall experience. Congratulations to the team! I would definitely recommend Abra to anybody in need of these types of repairs. Thanks!
Great service..updated me day by day...would highly recommend to friends...very happy with my auto repair..
I really appreciated getting regular email updates on my car. Also, Paul and Lisa at your Madison shop were especially helpful and reassuring. Many thanks!
The entire process was very easy and the staff was quite helpful. The repairs show the quality and professional ability of the technicians.
Thank you to Lorrie and her team for doing a great job!!!
I would recommend this place to friend and will bring all my cars here
The communication was amazing! Daily texts and phone calls with constant updates. They made an experience that can be a nightmare a piece of cake!
Good work, great communication, no complaints!
Thanks for the great work and speedy time frame. Much appreciated
Laurie was great to work with answering questions and getting scheduled. We received regular updates also. Very satisfied with the work and people we met. My truck looks great again. Thanks
Very friendly and thorough. I truly appreciate The attention to detail! I will definitely recommend Abra in Ocon! Thanks!
The person with whom I interacted at the front desk was great. The repair looks good
Front end alignment not done correctly. Steering wheel now vibrates very strongly now when I brake.
The Abra team really came through for me. They knew that the car that was in for repair was the only car that fit the whole family and they turned around the repair in half of the normal time if takes. I am very impressed and will recommend Abra for anyone that I know looking for quality auto body repair.
Liz was very helpful snd knowledgable. She took the time to help me evry step of the way. My car was done within 3 days and i was pleased with the service.
My car looks great! The notifications I was emailed for received by phone were informative and fun. The real-life people I dealt with were very thorough and personable. I would have no qualms about referring to your company. Thank you so much!
My car looks great, and you did a great job letting me know the status each day. Thank you!
I would summarize it as efficient. Because everyone at ABRA in Oconomowoc is polite, nice, proffesional and fast. So, thank you
Fast service, updated me often, great work.
Great communication blazing fast service great customer service great work
My body feels and looks great because of abra
One of the best customer service experiences I have had. The email and phone updates were great. Thanks to all.
Customer Service staff at Oconomowoc location are outstanding in their friendliness, knowledge and overall helpfulness. Oh yes, they also have a huge amount of patience! Thank you Abra and thank you Paige and everyone else!
Great job. Very professional!!!
It was a great experience, even though my truck got hit they had me feeling better in no time! Friendly staff and very skilled workers, I was really impressed with Steve. If I ever need work done again you can bet I will be coming back to ABRA!
My truck looked great when you were done with it and I'm super happy you made it look like new again. Thank you!
I liked that updates on the process came regularly. Paige was especially kind and always willing to answer questions.
The work was flawless. Your almost daily calls kept me informed about the progress of the repair. Thanks for a great job!
Vehicle Make : Volkswagen
Very professional. Best service I ever encountered by an auto body repair. Highly recommended!!
Everyone was very nice and professional. Kept me updated on the progress.
Highly recommend them!!!
The ladies I worked with were very kind and informative
The Oconomowoc WI location has an incredible staff,and does a terrific job. Would highly recommend them to anyone!!
THANK YOU so much....again!!!!
I was satisfied except for the problem with the sensors in reverse. That problem has been solved and I appreciate the coordination with Wilde Toyota.
Vehicle Make : Volkswagen
Great job, looks like new.
Constant contact as to progress was great. People dealt with all very good
Was very pleased with the service and work that was done!
Extremely efficient, cost effective and beyond helpful.
I was very impressed by the high level of customer service I received. Great job!
Frequent updates and car totally cleaned inside and out at pick up.
Not only where you what I expected, but beyond. My car was cleaned inside and out. It hasn't been this great looking since I bought new. Thank you.
You were very fast with the repair because you planned ahead. I was truly amazed when you said the job was completed. I drove out of your shop in under a half hour. Way to go ABRA.
I loved how if another shop was to busy they sent my truck to another facility that could fix it in a timely matter
Vehicle Make : Mitsubishi
Repairs took almost a week longer than anticipated, which I can understand. However, communication was sparse and I had to call to get updated.
The staff is always freindly and ready to help in anyway possible.
The team once again far exceeded my expectations. They are without a doubt the reason I keep coming back!
You can tell the team thank you for doing a very very good job and keep up the good work
Very surprised when we found out the truck had been detailed inside and outside. Also very pleased that we took the truck in on Monday and it was completed by Friday. We have used Abra before and have never been disappointed with the work done or the time that it took.
Everyone I interacted with in person and on the phone were extrely pleasant and helpful
They did exellent work and were very helpful
10 of 10. You all were fantastic. Customer service exemplary. Thank you
You were all exemplary in how you repaired our Tahoe from the reassuring texts that let us know where you were in the process, to the final appearance of the vehicle. Nice job. Laurie, you are kind and great at your job. I have recommended you three times just today.
Kim and Vance Cramer
I was so impressed with the communication and professionalism. I will recommend you to everyone I know! Thank you to everyone who worked on my car to the nice lady in the office! You guys are awesome!!!!!
Great commutation during the process. They even cleaned the interior. Well done
The repair work was absolutely great. When you washed my vehicle, the quality and attention was sub-par....I was told it would be a "hand wash", but there was grime on the door and the windshield was not cleaned.
Excellent care and communication. No problems at all.
Everyone was very nice n friendly and I will refer my friends to you for any repairs or service..and I would like to mention that Steve was very helpful in getting out some marks on my car before I left...superb customer satisfaction....thank you again for taking good care of "my bsby" .. lol
This was the 2nd time I used Abra. I'm impressed with the friendliness and knowledge of the employees and their patience in answering questions. My car looks great.
Wonderful costumer service. They were very amendable and generous the whole process.
Abra did a great job repairing my SUV. It was a high-quality work in a very timely matter.
Friendly courteous & repairs are awesome. Also keep you informed of progression of work & completion. Would recommend & return for my auto repairs.
Completely satisfied, Thanks
The quality and superior service once again. Keeps me coming back. The staff bending over backwards to help.
Although the 1st time I came in for my repairs the part wasn't painted, Steve was very apologetic and discounted the work as it was ABRA's error. When the repair was completed I asked for a car wash and they even got some white paint off the side of my red car without me asking for them to do so. Pleasant staff and good customer service.
Everyone was great to work with and we were kept up to date on everything. Thank You!
Great job. Very pleased. Shocked you washed and vacuumed it! Very pleasant staff. Can't day enough all the way around. Will come to you again and have reccommened you already to several people.
Auto body work done to perfection and cleaned my car inside and outside as well. Personnel at ABRA and Mayfair Rental very polite, attentive and efficient. Wow!
It was a very pleasant experience. I have recommended Abra to others and will return as needed myself.
And you even washed the van!!
Fantastic service and communication! Kudos to everyone there!
Everyone was great, the repair was excellent, and the process was smooth and efficient!
Thank you for the excellent customer service skills. The team went way above and beyond our expectations! We will highly recommend them for their abilities and wish they could be rewarded for their wonderful skills.
Fast friendly and my car looks great!
Prompt and well done job exactly what was quoted and did a little buff on one small area to a spud a complete repaint
Work was completed in timely fashion
It was a great experience 5 stars give all the employees a raise.
We had a great experience with Abra & are very pleased with our vehicle! It looks awesome! The staff there was very courteous & kept us updated throughout the process. Thank you!
Fast, friendly, communicates well with customers!
You guys are awesome!! I will certainly spread the word!! Thanks again for a job well done..
Took a bad situation and made it less painless.
The people at ABRA really worked with me through the entire process. They answered any questions I had from start to finish, and they kept me updated along the way. The work was done quickly, and my car looks like it never had any damage to begin with. To top off my experience with ABRA, I was surprised to see they even detailed the interior of my car just for bringing my business to them. Mega kudos to the entire team. Thank you, Tyler.
You a always do a good job, that why I come back.
Steve and the whole team kept me well informed and did and outstanding job of service, quality work and communication.
ABRA was giving me updates on where they are with the work on my car almost on a daily basis and they were able to finish it in a very short period. They were very courteous and most of all,
I was very satisfied with their excellent work
Very pleased to see it was done according to schedule.Work looks good.
Good job and good turn around time.
Very smooth process. I am impressed, will recommend you.
I am extremely satisfied with the work that Abra did on my truck. From the time I dropped my truck off to the time I picked it up I was informed and updated on the progress of my truck! The folks at Abra are true experts in all aspects of their business and their craftsmanship is second to none. I honestly felt like I was pulling off a new show room floor when I picked up my truck.
Very efficient and very nice to work with! A painless process!
Excellent experience! Trouble free! !!!
Friendly, efficient employees. Will come back again if repairs for body or glass come up.
Thank you for your prompt service
They are awesome to deal with. Paige kept me informed the whole time. They took care of getting my rental car back. My car looks looks like new. I am very happy with my whole experience with then. I will recommend them to anyone I know. Thank you.
First, I'm an easy going guy and understand things happen but have to say that while I found everyone to be pleasant and helpful not all issues were addressed and repaired leaving me wondering what I do now. In addition, upon vehicle return my key fab was broken and I when I brought it to the attention of the staff I was told my manager is out and he will email you. Also, extra repairs were added but upon vehicle pick-up no staff member walked me through what was done, I read through all info last night, after picking up the vehicle. Overall, while the vehicle physically looks good, I'm not satisfied with the experience. I will contact American Family Insurance today to share my comments and ask for guidance on how to get the rest of my vehicle repaired.
Thanks to all who worked on my car. It was done ahead of schedule and it was done well. I liked how they would call and let you know the progress of your car.
Appreciated the updates as the project moved along. Customer service very helpful & efficient; paper work was ready; helped to secure rental.
Fast turn around as well as the work done was great
Excellent communication during the process,
One question, even though the windshield washer tank is full , the low washer fluid warning is on?? Is there a way for me to reset that??
Everyone at Abra was AWESOME! They made this whole process go so smoothly and kept me well informed as to what was going on with my vehicle. My vehicle was also done really quickly and was SPOTLESS when I picked it up!!
Took care of a small issue . Very timely and was done while we waited. Nice people.
Hyundai looks good as new and wife was pleased to find her car clean and detailed. Thanks
I appreciated the fast, friendly and professional customer service. Thank you for the rental car. My car looks great!
The staff was extremely friendly, efficient and thorough.
Quick, efficient, high quality work. Kept me informed everyday.
Legendary customer service. Laurie and Steve were very friendly and helpful.
Job was completed ahead of schedule.
Steve was prompt and courteous. The work was exceptional and the timing perfect. Thank you
Everyone was very nice and polite.
Awesome work! My car looks great!
We are so impressed with the wonderful job that everyone did with our Pontiac (not so much with what the buck did though--too bad I couldn't find him! This happened not more than 300 feet from turning into our driveway north of Helenville.) Steve kept us informed with the progress being made with the car and we thank him. Thank you to everyone and Merry Christmas! Bob and Nancy Fry
I can't even tell there was anything ever wrong with the car
The staff was great and I was kept informed daily.
Good service all the way.
Thank You for doing a great job on my ram 1500, I looked it over closely and found nothing I could point out that was unsatisfactory. The only thing I was worried about was how the tailgate was going to close/ line up. It looks and works great. The seam spacing looks even, like I was never hit. Great job!
A few open items remain, but overall good experience.
Very friendly, efficient and communicative
Text updates were helpful
Did a great job. Would use them again.
nice having updates on the process and the job was done very well couldn't be happier
You made it a very easy process to get my vehicle fixed.
You guys are awesome very professional the work was # **** quality I'm very pleased with all of you and thank you all very much .
The staff is friendly, Abra keeps you informed about the
Repair process, and returned my car cleaner
Inside and out. Nice touch.
Steve and the staff went out of their way to get my co.truck back on the road with 48 hours . AMAZING . The reason I had my truck fixed there, is, because of Steve. I wish more people would treat people the way he treated me and my truck .
5 out of 5 stars
Second time I've had work done at Abra and they did a fantastic job again. More than happy with the results
Great customer service and a quick turn-around with QUALITY work!
I appreciate your thorough, well-organized procedures for informing me of the steps that would be taken to evaluate the damage, order the parts, repair the car, and to keep me informed every step of the way. It was great; the car looks wonderful. I am very happy with the results and your efficiency.
the truck was done in a timely fashion I like the lady up front she's very niceand the people over all they are very nice
Lorie did an excellent job. She is a pleasure to work with. Lorie is a keeper, ABRA. Thank you ABRA.
I want to thank all of you who was able to get my van in that day I came in without making an appointment. It was a big help
Abra did an excellent job on my car and kept me informed on the entire process. Would highly recommend them.