I really appreciated getting regular email updates on my car. Also, Paul and Lisa at your Madison shop were especially helpful and reassuring. Many thanks!
The entire process was very easy and the staff was quite helpful. The repairs show the quality and professional ability of the technicians.
Thank you to Lorrie and her team for doing a great job!!!
I would recommend this place to friend and will bring all my cars here
The communication was amazing! Daily texts and phone calls with constant updates. They made an experience that can be a nightmare a piece of cake!
Good work, great communication, no complaints!
Thanks for the great work and speedy time frame. Much appreciated
Laurie was great to work with answering questions and getting scheduled. We received regular updates also. Very satisfied with the work and people we met. My truck looks great again. Thanks
Very friendly and thorough. I truly appreciate The attention to detail! I will definitely recommend Abra in Ocon! Thanks!
The person with whom I interacted at the front desk was great. The repair looks good
Front end alignment not done correctly. Steering wheel now vibrates very strongly now when I brake.
The Abra team really came through for me. They knew that the car that was in for repair was the only car that fit the whole family and they turned around the repair in half of the normal time if takes. I am very impressed and will recommend Abra for anyone that I know looking for quality auto body repair.
Liz was very helpful snd knowledgable. She took the time to help me evry step of the way. My car was done within 3 days and i was pleased with the service.
My car looks great! The notifications I was emailed for received by phone were informative and fun. The real-life people I dealt with were very thorough and personable. I would have no qualms about referring to your company. Thank you so much!
My car looks great, and you did a great job letting me know the status each day. Thank you!
I would summarize it as efficient. Because everyone at ABRA in Oconomowoc is polite, nice, proffesional and fast. So, thank you
Fast service, updated me often, great work.
Great communication blazing fast service great customer service great work
My body feels and looks great because of abra
One of the best customer service experiences I have had. The email and phone updates were great. Thanks to all.
Customer Service staff at Oconomowoc location are outstanding in their friendliness, knowledge and overall helpfulness. Oh yes, they also have a huge amount of patience! Thank you Abra and thank you Paige and everyone else!
Great job. Very professional!!!
It was a great experience, even though my truck got hit they had me feeling better in no time! Friendly staff and very skilled workers, I was really impressed with Steve. If I ever need work done again you can bet I will be coming back to ABRA!
My truck looked great when you were done with it and I'm super happy you made it look like new again. Thank you!
I liked that updates on the process came regularly. Paige was especially kind and always willing to answer questions.
The work was flawless. Your almost daily calls kept me informed about the progress of the repair. Thanks for a great job!
Vehicle Make : Volkswagen
Very professional. Best service I ever encountered by an auto body repair. Highly recommended!!
Everyone was very nice and professional. Kept me updated on the progress.
Highly recommend them!!!
The ladies I worked with were very kind and informative
The Oconomowoc WI location has an incredible staff,and does a terrific job. Would highly recommend them to anyone!!
THANK YOU so much....again!!!!
I was satisfied except for the problem with the sensors in reverse. That problem has been solved and I appreciate the coordination with Wilde Toyota.
Vehicle Make : Volkswagen
Great job, looks like new.
Constant contact as to progress was great. People dealt with all very good
Was very pleased with the service and work that was done!
Extremely efficient, cost effective and beyond helpful.
I was very impressed by the high level of customer service I received. Great job!
Frequent updates and car totally cleaned inside and out at pick up.
Not only where you what I expected, but beyond. My car was cleaned inside and out. It hasn't been this great looking since I bought new. Thank you.
You were very fast with the repair because you planned ahead. I was truly amazed when you said the job was completed. I drove out of your shop in under a half hour. Way to go ABRA.
I loved how if another shop was to busy they sent my truck to another facility that could fix it in a timely matter
Vehicle Make : Mitsubishi
Repairs took almost a week longer than anticipated, which I can understand. However, communication was sparse and I had to call to get updated.
The staff is always freindly and ready to help in anyway possible.
The team once again far exceeded my expectations. They are without a doubt the reason I keep coming back!
You can tell the team thank you for doing a very very good job and keep up the good work
Very surprised when we found out the truck had been detailed inside and outside. Also very pleased that we took the truck in on Monday and it was completed by Friday. We have used Abra before and have never been disappointed with the work done or the time that it took.
Everyone I interacted with in person and on the phone were extrely pleasant and helpful
They did exellent work and were very helpful
10 of 10. You all were fantastic. Customer service exemplary. Thank you
You were all exemplary in how you repaired our Tahoe from the reassuring texts that let us know where you were in the process, to the final appearance of the vehicle. Nice job. Laurie, you are kind and great at your job. I have recommended you three times just today.
Kim and Vance Cramer
I was so impressed with the communication and professionalism. I will recommend you to everyone I know! Thank you to everyone who worked on my car to the nice lady in the office! You guys are awesome!!!!!
Great commutation during the process. They even cleaned the interior. Well done
The repair work was absolutely great. When you washed my vehicle, the quality and attention was sub-par....I was told it would be a "hand wash", but there was grime on the door and the windshield was not cleaned.
Excellent care and communication. No problems at all.
Everyone was very nice n friendly and I will refer my friends to you for any repairs or service..and I would like to mention that Steve was very helpful in getting out some marks on my car before I left...superb customer satisfaction....thank you again for taking good care of "my bsby" .. lol
This was the 2nd time I used Abra. I'm impressed with the friendliness and knowledge of the employees and their patience in answering questions. My car looks great.
Wonderful costumer service. They were very amendable and generous the whole process.
Abra did a great job repairing my SUV. It was a high-quality work in a very timely matter.
Friendly courteous & repairs are awesome. Also keep you informed of progression of work & completion. Would recommend & return for my auto repairs.
Completely satisfied, Thanks
The quality and superior service once again. Keeps me coming back. The staff bending over backwards to help.
Although the 1st time I came in for my repairs the part wasn't painted, Steve was very apologetic and discounted the work as it was ABRA's error. When the repair was completed I asked for a car wash and they even got some white paint off the side of my red car without me asking for them to do so. Pleasant staff and good customer service.
Everyone was great to work with and we were kept up to date on everything. Thank You!
Great job. Very pleased. Shocked you washed and vacuumed it! Very pleasant staff. Can't day enough all the way around. Will come to you again and have reccommened you already to several people.
Auto body work done to perfection and cleaned my car inside and outside as well. Personnel at ABRA and Mayfair Rental very polite, attentive and efficient. Wow!
It was a very pleasant experience. I have recommended Abra to others and will return as needed myself.
And you even washed the van!!
Fantastic service and communication! Kudos to everyone there!
Everyone was great, the repair was excellent, and the process was smooth and efficient!
Thank you for the excellent customer service skills. The team went way above and beyond our expectations! We will highly recommend them for their abilities and wish they could be rewarded for their wonderful skills.
Fast friendly and my car looks great!
Prompt and well done job exactly what was quoted and did a little buff on one small area to a spud a complete repaint
Work was completed in timely fashion
It was a great experience 5 stars give all the employees a raise.
We had a great experience with Abra & are very pleased with our vehicle! It looks awesome! The staff there was very courteous & kept us updated throughout the process. Thank you!
Fast, friendly, communicates well with customers!
You guys are awesome!! I will certainly spread the word!! Thanks again for a job well done..
Took a bad situation and made it less painless.
The people at ABRA really worked with me through the entire process. They answered any questions I had from start to finish, and they kept me updated along the way. The work was done quickly, and my car looks like it never had any damage to begin with. To top off my experience with ABRA, I was surprised to see they even detailed the interior of my car just for bringing my business to them. Mega kudos to the entire team. Thank you, Tyler.
You a always do a good job, that why I come back.
Steve and the whole team kept me well informed and did and outstanding job of service, quality work and communication.
ABRA was giving me updates on where they are with the work on my car almost on a daily basis and they were able to finish it in a very short period. They were very courteous and most of all,
I was very satisfied with their excellent work
Very pleased to see it was done according to schedule.Work looks good.
Good job and good turn around time.
Very smooth process. I am impressed, will recommend you.
I am extremely satisfied with the work that Abra did on my truck. From the time I dropped my truck off to the time I picked it up I was informed and updated on the progress of my truck! The folks at Abra are true experts in all aspects of their business and their craftsmanship is second to none. I honestly felt like I was pulling off a new show room floor when I picked up my truck.
Very efficient and very nice to work with! A painless process!
Excellent experience! Trouble free! !!!
Friendly, efficient employees. Will come back again if repairs for body or glass come up.
Thank you for your prompt service
They are awesome to deal with. Paige kept me informed the whole time. They took care of getting my rental car back. My car looks looks like new. I am very happy with my whole experience with then. I will recommend them to anyone I know. Thank you.
First, I'm an easy going guy and understand things happen but have to say that while I found everyone to be pleasant and helpful not all issues were addressed and repaired leaving me wondering what I do now. In addition, upon vehicle return my key fab was broken and I when I brought it to the attention of the staff I was told my manager is out and he will email you. Also, extra repairs were added but upon vehicle pick-up no staff member walked me through what was done, I read through all info last night, after picking up the vehicle. Overall, while the vehicle physically looks good, I'm not satisfied with the experience. I will contact American Family Insurance today to share my comments and ask for guidance on how to get the rest of my vehicle repaired.
Thanks to all who worked on my car. It was done ahead of schedule and it was done well. I liked how they would call and let you know the progress of your car.
Appreciated the updates as the project moved along. Customer service very helpful & efficient; paper work was ready; helped to secure rental.
Fast turn around as well as the work done was great
Excellent communication during the process,
One question, even though the windshield washer tank is full , the low washer fluid warning is on?? Is there a way for me to reset that??
Everyone at Abra was AWESOME! They made this whole process go so smoothly and kept me well informed as to what was going on with my vehicle. My vehicle was also done really quickly and was SPOTLESS when I picked it up!!
Took care of a small issue . Very timely and was done while we waited. Nice people.
Hyundai looks good as new and wife was pleased to find her car clean and detailed. Thanks
I appreciated the fast, friendly and professional customer service. Thank you for the rental car. My car looks great!
The staff was extremely friendly, efficient and thorough.
Quick, efficient, high quality work. Kept me informed everyday.
Legendary customer service. Laurie and Steve were very friendly and helpful.
Job was completed ahead of schedule.
Steve was prompt and courteous. The work was exceptional and the timing perfect. Thank you
Everyone was very nice and polite.
Awesome work! My car looks great!
We are so impressed with the wonderful job that everyone did with our Pontiac (not so much with what the buck did though--too bad I couldn't find him! This happened not more than 300 feet from turning into our driveway north of Helenville.) Steve kept us informed with the progress being made with the car and we thank him. Thank you to everyone and Merry Christmas! Bob and Nancy Fry
I can't even tell there was anything ever wrong with the car
The staff was great and I was kept informed daily.
Good service all the way.
Thank You for doing a great job on my ram 1500, I looked it over closely and found nothing I could point out that was unsatisfactory. The only thing I was worried about was how the tailgate was going to close/ line up. It looks and works great. The seam spacing looks even, like I was never hit. Great job!
A few open items remain, but overall good experience.
Very friendly, efficient and communicative
Text updates were helpful
Did a great job. Would use them again.
nice having updates on the process and the job was done very well couldn't be happier
You made it a very easy process to get my vehicle fixed.
You guys are awesome very professional the work was # 1 quality I'm very pleased with all of you and thank you all very much .
The staff is friendly, Abra keeps you informed about the
Repair process, and returned my car cleaner
Inside and out. Nice touch.
Steve and the staff went out of their way to get my co.truck back on the road with 48 hours . AMAZING . The reason I had my truck fixed there, is, because of Steve. I wish more people would treat people the way he treated me and my truck .
5 out of 5 stars
Second time I've had work done at Abra and they did a fantastic job again. More than happy with the results
Great customer service and a quick turn-around with QUALITY work!
I appreciate your thorough, well-organized procedures for informing me of the steps that would be taken to evaluate the damage, order the parts, repair the car, and to keep me informed every step of the way. It was great; the car looks wonderful. I am very happy with the results and your efficiency.
the truck was done in a timely fashion I like the lady up front she's very niceand the people over all they are very nice
Lorie did an excellent job. She is a pleasure to work with. Lorie is a keeper, ABRA. Thank you ABRA.
I want to thank all of you who was able to get my van in that day I came in without making an appointment. It was a big help
Abra did an excellent job on my car and kept me informed on the entire process. Would highly recommend them.
They did an amazing job and the job was done quickly and beautifully!!
Very attentive. Great service.
Second working with this team. They are the definition of customer service.
It was an excellent experience. Facilities were clean and friendly. Staff was professional and to the point. Vehicle was returned to me like the day I drove it off the lot (it's 2.5 years old) and the work was done much quicker that expected. I will be recommending this location to anyone looking for similar work. Thank you!
Great job by Steve Scheuer, Customer Service Manager and Laurie Winzenried, Customer Service Representative and all the people in the shop who did the actual work
Delivered what was promised on time with quality workmanship. Steve and Laurie were a pleasure to work with.
Service was excellent. Steve called with regular updates, never over promised and completed work timely. Very pleased.
It's good to get my car fix at Abra Auto body repair and glass .
Thank you .
Great overall experience! Laurie & Steve even stayed past closing time so that I could pick up my truck. Great customer service! Laurie & Steve rock!
Abra was Awesome!!! Loved the service, the communication, the friendliness, and the actual work done on my car! I would trust you with anything I needed for my car. Thank you!
Daily updates via text and phone call were a huge help to keep us informed of the progress and timeline. Our car was returned to us cleaner than we dropped it off and we cant even tell it was ever in an accident. Customer service was top notch. I wouldn't change a thing about how ABRA does business.
Wonderful, consistent communication. Would recommend ABRA to anyone!
My SUV looks very nice and I would like to say thank you for everything. I am very happy to have Abra auto body work on my truck. It was a pleasure to have such a professional, kind and caring staff to help me with my repair issue. The text messages updating you every step of the way is a really nice system to have for your customers.
The work was done timely and with great attention to quality.
My experience was very very positive. The customer service was exemplary. Steve was a pleasure to work with and kept me informed throughout the process. Thank you and I will not hesitate to recommend your shop and business.
This was the second time I have brought my Tahoe there. Laurie is always so nice and helpful when I call, or have a question. When James did the appraisal, he was spot on! He explained everything to me, and answered all my questions.
I have recommended Abra to my friends because you do a great job.
The car looked great when I picked it up, and smelled good too! Lol
From the time I walked into Abra on 7/31 to the time I picked up my car I was impressed with the service I received. Employees were friendly, knowledgeable and efficient. Lori (Laurie?) and James went "above and beyond" what they needed to do for a customer. This was a very painless experience - not at all what I was expecting.
Always perform top notch, refer all my friends and family to Abra. Job welldone
They did a great job on the repairs And kept me informed throughout.
Laurie is a great communicator and extremely helpful.
I am very pleased with the final product and the well-timed contacts from James about the progress on repairs.
Thanks, and I will be spreading a good word.
I didn't expect it to take as long as it did.
It was no problem forgetting my accident when I got into my car after the work was completed. They are great group of people that do a great job. I'll be back!
Every person I had contact with was very professional and helpful. They paid close attention to my every concern and my car was repaired to perfection. I couldn't have asked for them to be any nicer! I would definitely bring my car back to them for any future needs or concerns.
I really appreciated the call updates on my car. I wasn't expecting to have the process be so quick! Great job!
The repair process went very smoothly and you kept me up to date on a daily basis. Excellent customer service accompanied by people with great personalities.
Thank you so much for making my car as good as new inside and out! It is so clean and beautiful! Thank you for going above and beyond the call of duty. :)
I had a very great experience. You were great at updating me, the van looks great. You went above what was needed to assist me with a great loaner car. Everyone was very kind, happy, and helpful. It was truly one of the best places I've been too and I would definitely come back if needed. From my very first phone call you guys guided me through it and did all the work for me. Please share with everyone they should know what great work they do every day and how helpful they are. Thank you to every one for their help.
I really enjoyed the experience with Abra. Everybody was so nice and professional. The shop was clean. It is the best body shop I have ever used.
There was a ding in the door that had not been there before. And when asked to touch up chips and dings very few were touched up.
The door looks a lot better than the previous repair but it still has a wave in it.
Thank you somuch for the speedy repairs and professional process. I am extremely pleasedwith the work and my daughter is happy to have her car back.Thank you again!!! Cheryl
Thanks for great communication with me!
Looks brand new which is what we were looking for since it is only 3 months old. The cleaning job is amazing. Definitely would come back if rver needed, and will recommend you to others. We also couldn't believe how quickly it was completed. Thank you.
Excellent service and follow up
Everyone I talked to was polite and professional. Repairs to my car were done well and in a timely manner. Thank you!
Steve, Laurie and Paige went out of their way to make sure I was happy and I was very happy with their great attitudes and doing what they said they were going to do.
Not that I want another accident but if I had to id surely chose them again.
Vehicle Make : Volkswagen
I was kept well updated and the repair was done quickly.
Kept us very informed and the work was completed faster than expected.
Keep treating your customers the way I was treated. Awesome!
My car looks great and doesn't show any damage from the very minor accident. The work was even done in less time than originally expected.
The repair work was good and the communication was great, but the vacuum and cleaning that was supposed to accompany the repair was sub-par. The back floor was not vacuumed, the windshield had greasy smears, and I still had to wipe off yellow marker from when I dropped off my truck. The detailer needs to step up their game.
I'd rate my experience higher if I could. From start to finish the entire process was hands down phenomenal, and that's a vast understatement.
The timing was fabulous and the service was exceptional. I love abra
Very customer friendly from beginning to end.
the shop is run like a well oiled machine. It was very quick and smooth getting in and out. I was also impressed with the constant communication on the progress of my repairs.
Service was excellent I will recommend you to others
You all are incredible. Thank you for your excellent work and superb service.
Excellent customer service! Great attention to detail and very accommodating! Will highly recommend Abra!
Steve and the crew were the model of customer service that businesses should strive to achieve. Excellent experience.
I've never been more happier with the service that I received. The people in Oconomowoc were outstanding. They kept me informed everyday what the progress was. Hats off to them all at that store and a special thanks to Steve King
I worked in customer service for 20 years. The service I received at ABRA was exemplary!! Everyone was courteous, kind and nice. I recd updates on my car. I have not had this experience at previous shops.
Thank you for putting me back in my car!
We were glad about how we were
kept informed about about the repair process and what was going on.
Excellent and professional service from start to finish. Steve kept us updated along the whole process! He was very pleasant, professional and helpful! Paige and other office girl were also great! Will recommend Abra to others!
Overall experience was great. Rental on site at the repair shop was super convenient, service was overall pretty timely, and received a lot of updates on repair progress.