Staff was very friendly, helpful and communicative. Very happy with the results.
Repairs were completed quickly and to my satisfaction
My SURVEY's Answers:****. RATE REPAIR SATISFACTION QUALITY.-10; 2. RATE ABRA CUSTOMER SERVICE SATISFACTION.-10; 3. WAS YOUR VEHICLE READY WHEN PROMISED?-YES; 4. WERE YOU KEPT INFORMED DURING ENTIRE PROCESS?-YES; 5. RATE CLEANLINESS OF YOUR VEHICLE WHEN IT WAS RETURNED TO YOU.-10; 6. RATE HOW LIKELY YOU RECOMMEND ABRA TO YOUR FAMILY AND FRIENDS?-10; 7.WAS IT NECESSARY AFTER THE REPAIR TO RETURN FOR QUALITY ISSUE?-NO (NONE QUALITY ISSUE, NONE BACK-ORDERED PARTS)
The entire team at the Madison east location did an amazing job! From the beginning of the process to the end of the process, they treated me like family and answered any and all questions I had. Definitely will be referring others to this Abra. A special thanks to Rebecca, Debbie and Eric on the excellent customer service and knowing how to really treat the customer, so they return in the future. Thats hard to come by these days, especially with an entire staff.
Everything was done well and timely.
Kept us well informed and did a nice job of ensuring that the mirror looked like it belonged to the car
Every person that I spoke with was pleasant, helpful and willing to spend time making sure I understood what I needed to know. I felt comfortable and didn't feel as if I "was taking up precious time ".
I have already mentioned to family and friends how helpful your business was and I would definitely recommend your business to go to for a job well done!
Your service is very good , I did not have any issues in any area of service. I would have service done there again.
The service was great. Abra kept me updated throughout the repair process and my car was ready in a timely manner. All the staff were courteous and professional. I would trust them with my vehicle again.
I I glad to take my car to A bra because they are wonderful people I recommend to anybody.thank very much.
Excellent customer service, communication, and quality repairs! My truck came back cleaner than when I brought it in!
Everyone did a great job. Very friendly and nice working with the the team.
I love your work it was quick and fast
I was amazed at the speed of the work and the friendliness of the customer service. Thanks!
Repair work was beautifully done. And we appreciated the frequent text updates letting us know the status of your progress.
Your staff was incredibly helpful and accommodating. All of our needs were met and the car was finished in such a short time and looks wonderful. Every single person we spoke with was pleasant and well-informed. Thanks so much!
The whole team was great the GM Tom was very helpful had a great experience
Excellent speedy service completed ahead of schedule and to perfection. The ease of arranging rental car was very helpful. The fact they even cleaned my car for me was lovely icing on the cake. I've used them before and I'd use them again!
Excellent customer service and quality of work! My Jeep looks better than it has in months! I appreciate the extra attention to detail.
The staff was nice and helpful! The car looks great & Erik (I believe?) was knowledgeable and kind. Two very small suggestions:
****) When I came to pick up my vehicle, I returned my rental car first. The person at the front desk said they prefer me to pick up my car first and THEN do the rental. They were super nice about it; however, if I had been informed of this preferred order prior, I would have obliged!
2) The car smelled strongly of chemicals when I drove away (which makes sense since paint was involved, I just wish I had been informed prior/given tips on getting rid of it).
Thanks again for the great service!!
Vehicle Make : Oldsmobile
To whom it may concern .
The team of people. We worked with very helpful.
If we ever need auto repair work done. We would
Definitely come back and use you guys again.
There was some communication confusion, but overall well pleased.
The repairs were great! Thanks also for washing and cleaning my car. I appreciate it!
The abra staff were very professional and helpful. Repairs were completed earlier than expected which was very nice. My vehicle looks great, the repairs were explained to me, and washing and cleaning my truck was a huge bonus. Abra staff also worked well with Geico (my insurance) which made for a very smooth process. Excellent all around!
Thank you for the care and easy process. The car looks great and everyone was great to work with.
First class all the way Olivia was awesome and the car looks brand new inside and out. The best service I've ever received for any similar service spanning vacations housing improvements
Almost othe level of being treated like you are on a cruise ship
Excellent service from everybody!
They did a great job on my van and keep me informed how it is going on every day I will tell people about you and how great job you all do
Very professional and efficient. Great communication
My truck looks great and I couldn't believe they took the time to detail the interior as well! All staff that I worked with were very accommodating and pleasant. Would definitely recommend your service to friends/family.
Some things were missed even after going back a second time. It does seem like a proper inspection was done.
Very friendly and trustworthy staff to work with!
I had excellent customer service from start to finish, thank you!
Pearson who brought back our vehicle did not seem to know what was repaired. Rebecca was wonderful to work with.
Everything was handled quickly, and the staff was fantastic. Also, I appreciated the daily text updates.
Delivery quick as promised. 100% satisfied. Sincerely, Pobtsuas T
It was good to have regular updates
Everyone is great. Nice, friendly, concerned that everything is done to my satisfaction. Car looks good inside and out.
Prompt,professional, great customer service, and my car is sooooooo clean! Thank you so much
Excellent Customer Service
I am completely satisfied with the actual work done on my vehicle. Unfortunately, a delay led to an additional 120 in rental car costs, as I had only anticipated several days of renting and therefore chose coverage I would not have otherwise. If this cost could be mitigated in any way I would be very appreciative.
Polite, detailed, customer oriented in everything from personal interactions to completed work.
Thank you Thank you. All my interactions with Abra were excellent - you kept me informed, you completed the work exactly as you had anticipated, my car looks great. I hope I won't need repair again, but if I do, I will return to Abra.
From the moment I stepped in the door to the moment I picked my car up everyone at abra was so wonderful. They can't be well-informed called all the time sent text messages and treated me like I was part of the family the front desk girls are the best very knowledgeable and friendly. Thanks again Abra for your great work.
Everything that was broken works again, and the car looks better than I remember. What more can I say?
Friendly, helpful staff. Car looks great!
Very efficient and professional. Great communication
I love it so much after fixed, thanks a lot Abra Auto Body & Glass that fixed my car already before New Year. Thanks again and happy new year
Great experience! I'll use this location again!
Quick, clean, and beautiful paint match and finish
Your team went above & beyond my expectations with my repair. Within one hour of the accident to a home delivery of our car Abra made a stressful situation tolerable and manageable. The car looked wonderful. The team kept us up to date with care of the car. Thank you!
Very efficient and accommodating. And they keep you in the loop at all times. Very pleased with my experience. Would highly recommend ABRA.
Josh was very professional and courteous. He communicated with me via text and email about status of my car. I give him a 10 on customer service.
Your customer service was terrific! Had a friendly staff and kept me updated throughout my whole process!
Very satisfied with the work they did on my truck. Everyone was very pleasant to work with. I definitely would recommend Abra to anyone. Thank you!!
I was well informed throughout the process. Great work and right on time .
Great customer service and the staff went above and beyond. Thanks!
I loved the upbeat texts each morning. Erich was always straightforward about the timeline.
Staff was so polite and helpful if I ever need anything done again abra is my only choice. I would recommend to others.
Best customer service and auto repair. Friendly efficient service.
Communicated well, friendly team
Thank you for your thorough, high quality (as always) work on my car. I certainly am appreciative!
Multiple things are not put on right or not even on
My car looks fantastic! I appreciate the fact that you try to fix the OEM parts on the car before replacing. Paint matched exactly and the car left looking brand new, inside and out. Thank you!
Tpms was replaced as part of repair. Tire pressure warning light is on in vehicle. We'll probably try to inflate to see if that fixes it, but seems unlikely to have naturally lost enough air to trigger the warning in 24 hours since fix/test drive. Hopefully that will fix it though!
Very impressed with the quality of the work done. Looks like a brand new car. Kept me updated in progress. Erich was very knowledgeable and took care of everything which took all if the stress off of me. Front desk staff professional and courteous. I am very impressed all around
Great work, I would recommend your services to anyone!
Quick and easy experience. Kept well informed about the progress from start to finish. Staff were exceptionally friendly and always went the extra mile. Fantastic business!
After many cute little emails , I wasn't actually contacted that my car was done. I had to call to find out the status. This cost me an extra day of car rental. Haven't had time to check car in daylight yet.
Very quick and quality work
Beautiful! I think you even buffed out some small scratches in areas not affected by my fender bender. :)
Great customer-focused service!
Every step of the process was perfect. Great company. I would use Abra again and recommend them to others.
Everyone was very professional and it was done ahead of time.
Everyone was very friendly and helpful at Abra. I would definitely go back again!
Excellent service. I am totally satisfied.
I was so impressed with every single person I met at your facility! When I made the mistake of going to the wrong location and they were able to square she me in anyway I was impressed! Everything was so quick and easy and ran so incredibly smooth! I'd recommend you guys to everyone
Excellent service as always...
I don't like the service I guess they were not considered I might I cannot explain this to me properly I was just completely disappointed and solutes occur if there was ridiculous I had to wait around and wait around they did it because they never told me that I had to bring in a debit card or money order she insisted that she told me when she never did it later she found out she was wrong and I was right I have no intention of plans to ever come back to this business I'll let family and friends know as well it's not a good choice.
Abra is great !!! Have had two repairs completed in the last 6 months. Not only do they take care of my car they returned my rental. Excellent repairs and attention to detail
Completely satisfied start to finish!! A
Everyone at Abra that I had contact with was very cordial. The follow up exceeded my expectations. You all went the extra mile and left my vehicle cleaner inside and out than when I dropped it off. Thank you and for the amazing job and unparalleled customer service!!!
It took several weeks to get my car repaired. After the estimate was completed, the repair was rescheduled three times and there was a lack of communication about when the part was in, when I should bring my car in, and if I needed and could get a rental car. I am a single mother with only one vehicle and I found this all really more stressful than it needed to Be. I will likely not use abra again.
Vehicle Make : Volkswagen
Very well done. thanks
Outstanding customer service
Very impressed by Josh, very helpful and professional. Knew me by name the second I pulled up to get my car.
Receptionists very kind and helpful, even offered to drive the car to me as I was having surgery.
Such an easy and stress free process , Thank you so much!
Was unfortunate to have 3 incidents in less than 2 weeks. Everything was handled very professionally. Could not have been more satisfied
It was a great experience. Everyone was so nice and eager to take care of anything they could to make the impact of taking our only car into the shop for hail damage. It was also great to see everyone devoting their entire attention to the customers they were serving, even when there were a lot of customers. We will be back
Amazing. Just amazing!! At first, I was very hesitatant. However, they worked with my schedule to get an estimate and then dropping off the car was so easy. They kept in touch with the texts AND the folks are just so friendly and kind. I highly recommend this place. They really made my day by cleaning the outside as well as inside of my car (they weren't required). Talk about awesome customer service!! Wow I am just so impressed. Thank you Abra East!! Shout out to Larry for staying true to your words. I am a happy client!
Rebecca us awesome. Great communication
The whole team of Erich, Debbie and Rebecca were wonderful to work with and I highly recommend them to anyone who needs body work on their vehicle! I would definitely use them again in the future!
I would highly recommend abra. Josh and Dan were wonderful making sure everything was done perfect. Thanks for a job well done!
I'd recommend your team to anyone who needs their car worked on
Still 3 dents on roof rails. Can these be fixed?
Great work and a very professional staff!
Love Abra! My car looks like new and I am so pleased with the work Abra has done! Thank you!
The entire process was smooth and effortless on my end. The frontline staff were friendly , courteous and professional . My Nissan is happy and I am happy . The detail at delivery was a bonus ! Thank you everyone !! You are ranked number one for a reason .
Exceptional, efficient and wonderful service from all staff. Thank you very much for the wonderful care.
The car looks great. It was even vacuumed out. I think I have spotted a small dimple on the tailgate tho.
Everyone was great and my clam was taken care of fast Great job!
Very nice people to work with!
The whole team worked to make the process easy and convenient for me. Very friendly and professional staff.
Great communication I was kept updated throughout the repair process.
Everything was so fast and efficient. Also, the fact that since I have GEICO my repairs were prioritized and both you and GEICO guarantee the repairs for the life of my vehicle, all of which provides piece of mind that you can't put a price on. I'm a very satisfied customer.
Staff treatment was first class & repair was great!!!!!!!!
THE STAFF AND TECHNICIANS WERE PROFESSIONAL AND CORDIAL.THEY WERE PLEASANT, COMMUNICATIVE, AND MOST OF ALL ON TIME. IT WAS A PLEASURE WORKING WITH THEM.
Job well done and I was well informed.
Excellent experience. Very courteous and friendly people ready to help. I would recommend them to anyone.
They were great. Would always use them.
Great employees. Very friendly and helpful. They all had "above and beyond" approach to customer interaction.
Friendly staff and prompt repairs. Love the guarantee!
Everyone was so helpful and friendly. I was very pleased with the results of the body work on my Subaru. Great price, too. Thank you.
Abra rep was awesome to deal with. Very satisfied
Thank then for making the van look great.
Great job, I will have no problem referring your company to all my friends. Thank You
My car never looked so good, They kept me informed about the work being done. Everything was recorded and the team of people working for Abra gave proof why my Insurance Company was happy I chose them. Sincere Thanks!
Vehicle Make : Range Rover
Thanks for everything you all did to my rang rover. Really appreciated.
Everyone was so professional and helpful. I was nervous and still shook up from the accident when I dropped my car off. By the time I left, I felt more at ease and had just a feeling of "Okay, they got it from here and everything is going to be fine. I made the right choice." When I arrived to pick up my car they explained everything that was done, the car looked great and the drive home was even better!
I was impressed with all of ABRA employee friendliness, excellent communication, and professionalism. I was totally Blown Away - my car is now beautiful again as well!
Great service!!! It looks great!!!!
Great job, looks better than when I got the vehicle.
Car looks great! Took a few days longer than first expected, but I survived.
Great customer service. Made it convenient for me as a customer
I was very happy with the repair work done on my car. It looked brand new. I was also very impressed with everyone I dealt with. They were very helpful, nice, and professional. I would recommend this shop to everyone.
Vehicle Make : Oldsmobile
Thank you! I am very satisfied!
The work looks great, I'm very happy with the work that was done. You guys kept me very well informed and up to date
My main concern were the lack appointment availability for insurance. I had to take a vacation day because there were none after 1600 or on Saturday
Everyone that worked with me to get my car fixed was very helpful and professional. Glad they made this process easy for me.
Overall the communication was very poor. The communication between the glass and bodywork was horrible. I received a text stating my car was done a day before it was actually done. My car was supposed to be finished Thursday morning. It was done Thursday afternoon. I am hoping the quality of the repair is fine.
This is the second time you have worked on my car now and it looks great again!! Keep up the good work!
You guys did a great job from start to finish and I like how it's like a one stop show
Everyone was really help full and very friendly. And the repairs were done quickly and our jeep looks great.
All of the staff that worked with us were very professional and made us feel at home. Thank you all!
Larry and his team were the best. He kept me informed, updated, and was very responsive to any of my questions. They even helped me coordinate pickup of my car and the rental return. Thank you Larry, Rebecca and the rest of the team!
While it was upsetting and expensive & unwanted to hit a deer :-(. The moment i hooked up with your company I was well taken care of - guided airports communicated with - truly some of the best customer service I've ever had
The work that was done looks pretty good. Some miss communication, 2 other repairs where not even touched. Now I get to take it some where else to get Completed.
Abra kept me updated on the work that was being done on my truck on a daily basis. I was pleased that Abra was flexible with when I would be available to pick up my vehicle. Well done!
Airbag light still on. Abra has broken my radio/cd. Geico should not be recommending this company to their customers.
The entire team was very respectful and extremely helpful throughout the entire repair process.
Timely status was outstanding. My car was repaired and returned earlier than expected.
I have used abra before & I have always been impressed with every step of the process, from start to finish. Timely, professional, attentive, thorough, pleasant, excellent work. I would highly recommend Abra.
Great experience. I'll be back again if the need arises. See
I would definitely recommend Abra to my family and friends. I would also return without question if a need arose.
Thank you so much for your excellent staff.
I feel like your team went above and beyond. When I got in my car it was a lot cleaner than when I dropped it off. They did a great job with the repairs and the paint job looks like the car is brand new. Thank you
The color and finish repair on my car is perfect. Good work!!
Great communication and timely service. Repairs look great!
From the first phone call through the entire step-by-step process, all the way up until my car was completed the service has been incredible. The workmanship of the repairs on my vehicle are spectacular. The color matching and flawlessness exceeded my expectations.
Not only did The ABRA treat me with respect from the time I walked in the front door at the Madison East building. I was treated with respect then went above and beyond to not only take care of my vehicle and just so you're where it turned out perfect in my mind. The staff there also took very good care of me from start to finish and due to a surgical procedure they had recently had they brought my truck back to me I expected it to be just drove into my home what's my surprise they actually delivered it on a flatbed which not only iPhone very awesome totally shocked me once again proving that the Madison east building went above and beyond and for that I'm extremely grateful and will be returning customer if ever needed I will also inform my friends if they have issues with their vehicles to deafly take it to you folks. Extremely happy about the whole process
Great experience, quick, easy and painless!
Thanks for a thorough job and for keeping us posted.
Thank you so much for a job well done!!
Nice people. Daily progress updates are wonderful. Work looked well done.
Everyone was very helpful & professional work completed on time & great job on body repairs
Everyone was professional, helpful and courteous throughout the process. They kept me informed with texts and phone calls, delivered the car when promised, and did a great job! I couldn't be happier and will certainly use them again for repairs to my other car that Ned's some body work.
There was miscommunication regarding arrangements for the rental car which resulted in me getting to work later than I planned. That afternoon I had to make alternate arrangements for child pick up because I didn't have a car. Both were relatively minor inconveniences but a **** was dropped on Abra's end when the rental was set up and then again when I dropped off my car.
There was glass in the trunk of our car when we brought it home. That should have all been cleaned up.
It was very helpful how you guys texted me about my car.
Dan, Josh, Rebecca and the whole team were great and made what could have been a cumbersome, sucky situation a great one.
Very polite and efficient service.
The car looks good once again!
Thank you. I will spread the word!
I had a great experience at the Madison East location. I live and work on the westside of town and Abra drove my car to my job and dropped off my rental! Complete life saver, I would have not been able to get my car until the weekend if the folks and Madison East did not go above and beyond the call of duty. Great service! Everything was handled quickly and professionally. Thank you!
A sincere smile, (no matter how small), makes a big difference????. Nice attentiveness. Repair looks perfect! Thanks
They're all very professional kept me in the loop on how the process is going finished and in a timely matter I'm very happy with their service
This was a very positive experience. I was to say the least IMPRESSED!!!!
All I know is my car look new again and I would tell people to take their cars there
Thanks you guys for taken care very well my car, you did good job. I will recommend to other people about you guys. Thanks. German Pardo
The entire experience was superlative; the body work was done beautifully; Larry went above-and-beyond in suggesting an affordable way to fix a separate body repair issue, which I greatly appreciated. The customer service was excellent from start to finish; I was even given a ride to pick up the rental car when the wait for it to be delivered was going to be a bit longer than expected. Having the rental car provided made the process so much easier, as I live quite a ways out of town. Everything was explained very well, and the car was even cleaned very thoroughly, inside and out! It was a pleasure working with Abra. Thank you!
I was completely satisfied with the work done on my car by Abra Auto Body & Glass! The process went very smoothly and I loved the service I got each step of the way. The ladies at the front desk were awesome with fitting me in and getting my estimate done in a timely manner. Rebecca was great with quickly taking the photos of my car and helping me out with a rental car. Larry was amazing at keeping me updated with the progress on my vehicle. He also went out of his way to meet my needs and return my car back to me earlier than expected. I appreciate the entire Abra team immensely! If I ever need body work done again, I will definitely come back! I will also recommend this business to all family and friends.
They did an excellent job on our car. Also all the people that we worked with at Abra were very pleasant and helpful. They actually went above and beyond to help us.
Everybody was so friendly and professional. My repair was completed earlier than estimated and was done very well. I appreciated the car wash that was done. I was embarrassed to bring it in as dirty as it was. I will definitely recommend ABRA. Thank you all so much.
The best auto body service shop I've ever encountered. I tell everyone about your fantastic service. Thank you Larry and Debbie!
The process went smoothly.
Excellent job Thanks Teid Rossi and the Abra Team
Very professional and paid attention to detail. Custom service is excellent.
You did a very nice job on my daughter's Subaru. Thanks
Customer service and communication was top notch. Thank you.
My experience at ABRA was painless due to the professional and knowledgeable staff. The turn around time was minimal and the communication was outstanding. I would definitely recommend your shop to friends and you have a customer for life. Thank you for the great service.
Very impressed with customer service. Larry was awesome. Would recommend abra to others. Great job!!!
Job well done and in a timely matter. Thanks
After getting home and inspecting the repair I discovered some imperfections in the repairs. I'm planning to bring my vehicle back and go over the issues I've identified. Thank you.