Everyone at Abra that I had contact with was very cordial. The follow up exceeded my expectations. You all went the extra mile and left my vehicle cleaner inside and out than when I dropped it off. Thank you and for the amazing job and unparalleled customer service!!!
It took several weeks to get my car repaired. After the estimate was completed, the repair was rescheduled three times and there was a lack of communication about when the part was in, when I should bring my car in, and if I needed and could get a rental car. I am a single mother with only one vehicle and I found this all really more stressful than it needed to Be. I will likely not use abra again.
Vehicle Make : Volkswagen
Very well done. thanks
Outstanding customer service
Very impressed by Josh, very helpful and professional. Knew me by name the second I pulled up to get my car.
Receptionists very kind and helpful, even offered to drive the car to me as I was having surgery.
Such an easy and stress free process , Thank you so much!
Was unfortunate to have 3 incidents in less than 2 weeks. Everything was handled very professionally. Could not have been more satisfied
It was a great experience. Everyone was so nice and eager to take care of anything they could to make the impact of taking our only car into the shop for hail damage. It was also great to see everyone devoting their entire attention to the customers they were serving, even when there were a lot of customers. We will be back
Amazing. Just amazing!! At first, I was very hesitatant. However, they worked with my schedule to get an estimate and then dropping off the car was so easy. They kept in touch with the texts AND the folks are just so friendly and kind. I highly recommend this place. They really made my day by cleaning the outside as well as inside of my car (they weren't required). Talk about awesome customer service!! Wow I am just so impressed. Thank you Abra East!! Shout out to Larry for staying true to your words. I am a happy client!
Rebecca us awesome. Great communication
The whole team of Erich, Debbie and Rebecca were wonderful to work with and I highly recommend them to anyone who needs body work on their vehicle! I would definitely use them again in the future!
I would highly recommend abra. Josh and Dan were wonderful making sure everything was done perfect. Thanks for a job well done!
I'd recommend your team to anyone who needs their car worked on
Still 3 dents on roof rails. Can these be fixed?
Great work and a very professional staff!
Love Abra! My car looks like new and I am so pleased with the work Abra has done! Thank you!
The entire process was smooth and effortless on my end. The frontline staff were friendly , courteous and professional . My Nissan is happy and I am happy . The detail at delivery was a bonus ! Thank you everyone !! You are ranked number one for a reason .
Exceptional, efficient and wonderful service from all staff. Thank you very much for the wonderful care.
The car looks great. It was even vacuumed out. I think I have spotted a small dimple on the tailgate tho.
Everyone was great and my clam was taken care of fast Great job!
Very nice people to work with!
The whole team worked to make the process easy and convenient for me. Very friendly and professional staff.
Great communication I was kept updated throughout the repair process.
Everything was so fast and efficient. Also, the fact that since I have GEICO my repairs were prioritized and both you and GEICO guarantee the repairs for the life of my vehicle, all of which provides piece of mind that you can't put a price on. I'm a very satisfied customer.
Staff treatment was first class & repair was great!!!!!!!!
THE STAFF AND TECHNICIANS WERE PROFESSIONAL AND CORDIAL.THEY WERE PLEASANT, COMMUNICATIVE, AND MOST OF ALL ON TIME. IT WAS A PLEASURE WORKING WITH THEM.
Job well done and I was well informed.
Excellent experience. Very courteous and friendly people ready to help. I would recommend them to anyone.
They were great. Would always use them.
Great employees. Very friendly and helpful. They all had "above and beyond" approach to customer interaction.
Friendly staff and prompt repairs. Love the guarantee!
Everyone was so helpful and friendly. I was very pleased with the results of the body work on my Subaru. Great price, too. Thank you.
Abra rep was awesome to deal with. Very satisfied
Thank then for making the van look great.
Great job, I will have no problem referring your company to all my friends. Thank You
My car never looked so good, They kept me informed about the work being done. Everything was recorded and the team of people working for Abra gave proof why my Insurance Company was happy I chose them. Sincere Thanks!
Vehicle Make : Range Rover
Thanks for everything you all did to my rang rover. Really appreciated.
Everyone was so professional and helpful. I was nervous and still shook up from the accident when I dropped my car off. By the time I left, I felt more at ease and had just a feeling of "Okay, they got it from here and everything is going to be fine. I made the right choice." When I arrived to pick up my car they explained everything that was done, the car looked great and the drive home was even better!
I was impressed with all of ABRA employee friendliness, excellent communication, and professionalism. I was totally Blown Away - my car is now beautiful again as well!
Great service!!! It looks great!!!!
Great job, looks better than when I got the vehicle.
Car looks great! Took a few days longer than first expected, but I survived.
Great customer service. Made it convenient for me as a customer
I was very happy with the repair work done on my car. It looked brand new. I was also very impressed with everyone I dealt with. They were very helpful, nice, and professional. I would recommend this shop to everyone.
Vehicle Make : Oldsmobile
Thank you! I am very satisfied!
The work looks great, I'm very happy with the work that was done. You guys kept me very well informed and up to date
My main concern were the lack appointment availability for insurance. I had to take a vacation day because there were none after 1600 or on Saturday
Everyone that worked with me to get my car fixed was very helpful and professional. Glad they made this process easy for me.
Overall the communication was very poor. The communication between the glass and bodywork was horrible. I received a text stating my car was done a day before it was actually done. My car was supposed to be finished Thursday morning. It was done Thursday afternoon. I am hoping the quality of the repair is fine.
This is the second time you have worked on my car now and it looks great again!! Keep up the good work!
You guys did a great job from start to finish and I like how it's like a one stop show
Everyone was really help full and very friendly. And the repairs were done quickly and our jeep looks great.
All of the staff that worked with us were very professional and made us feel at home. Thank you all!
Larry and his team were the best. He kept me informed, updated, and was very responsive to any of my questions. They even helped me coordinate pickup of my car and the rental return. Thank you Larry, Rebecca and the rest of the team!
While it was upsetting and expensive & unwanted to hit a deer :-(. The moment i hooked up with your company I was well taken care of - guided airports communicated with - truly some of the best customer service I've ever had
The work that was done looks pretty good. Some miss communication, 2 other repairs where not even touched. Now I get to take it some where else to get Completed.
Abra kept me updated on the work that was being done on my truck on a daily basis. I was pleased that Abra was flexible with when I would be available to pick up my vehicle. Well done!
Airbag light still on. Abra has broken my radio/cd. Geico should not be recommending this company to their customers.
The entire team was very respectful and extremely helpful throughout the entire repair process.
Timely status was outstanding. My car was repaired and returned earlier than expected.
I have used abra before & I have always been impressed with every step of the process, from start to finish. Timely, professional, attentive, thorough, pleasant, excellent work. I would highly recommend Abra.
Great experience. I'll be back again if the need arises. See
I would definitely recommend Abra to my family and friends. I would also return without question if a need arose.
Thank you so much for your excellent staff.
I feel like your team went above and beyond. When I got in my car it was a lot cleaner than when I dropped it off. They did a great job with the repairs and the paint job looks like the car is brand new. Thank you
The color and finish repair on my car is perfect. Good work!!
Great communication and timely service. Repairs look great!
From the first phone call through the entire step-by-step process, all the way up until my car was completed the service has been incredible. The workmanship of the repairs on my vehicle are spectacular. The color matching and flawlessness exceeded my expectations.
Not only did The ABRA treat me with respect from the time I walked in the front door at the Madison East building. I was treated with respect then went above and beyond to not only take care of my vehicle and just so you're where it turned out perfect in my mind. The staff there also took very good care of me from start to finish and due to a surgical procedure they had recently had they brought my truck back to me I expected it to be just drove into my home what's my surprise they actually delivered it on a flatbed which not only iPhone very awesome totally shocked me once again proving that the Madison east building went above and beyond and for that I'm extremely grateful and will be returning customer if ever needed I will also inform my friends if they have issues with their vehicles to deafly take it to you folks. Extremely happy about the whole process
Great experience, quick, easy and painless!
Thanks for a thorough job and for keeping us posted.
Thank you so much for a job well done!!
Nice people. Daily progress updates are wonderful. Work looked well done.
Everyone was very helpful & professional work completed on time & great job on body repairs
Everyone was professional, helpful and courteous throughout the process. They kept me informed with texts and phone calls, delivered the car when promised, and did a great job! I couldn't be happier and will certainly use them again for repairs to my other car that Ned's some body work.
There was miscommunication regarding arrangements for the rental car which resulted in me getting to work later than I planned. That afternoon I had to make alternate arrangements for child pick up because I didn't have a car. Both were relatively minor inconveniences but a ball was dropped on Abra's end when the rental was set up and then again when I dropped off my car.
There was glass in the trunk of our car when we brought it home. That should have all been cleaned up.
It was very helpful how you guys texted me about my car.
Dan, Josh, Rebecca and the whole team were great and made what could have been a cumbersome, sucky situation a great one.
Very polite and efficient service.
The car looks good once again!
Thank you. I will spread the word!
I had a great experience at the Madison East location. I live and work on the westside of town and Abra drove my car to my job and dropped off my rental! Complete life saver, I would have not been able to get my car until the weekend if the folks and Madison East did not go above and beyond the call of duty. Great service! Everything was handled quickly and professionally. Thank you!
A sincere smile, (no matter how small), makes a big difference????. Nice attentiveness. Repair looks perfect! Thanks
They're all very professional kept me in the loop on how the process is going finished and in a timely matter I'm very happy with their service
This was a very positive experience. I was to say the least IMPRESSED!!!!
All I know is my car look new again and I would tell people to take their cars there
Thanks you guys for taken care very well my car, you did good job. I will recommend to other people about you guys. Thanks. German Pardo
The entire experience was superlative; the body work was done beautifully; Larry went above-and-beyond in suggesting an affordable way to fix a separate body repair issue, which I greatly appreciated. The customer service was excellent from start to finish; I was even given a ride to pick up the rental car when the wait for it to be delivered was going to be a bit longer than expected. Having the rental car provided made the process so much easier, as I live quite a ways out of town. Everything was explained very well, and the car was even cleaned very thoroughly, inside and out! It was a pleasure working with Abra. Thank you!
I was completely satisfied with the work done on my car by Abra Auto Body & Glass! The process went very smoothly and I loved the service I got each step of the way. The ladies at the front desk were awesome with fitting me in and getting my estimate done in a timely manner. Rebecca was great with quickly taking the photos of my car and helping me out with a rental car. Larry was amazing at keeping me updated with the progress on my vehicle. He also went out of his way to meet my needs and return my car back to me earlier than expected. I appreciate the entire Abra team immensely! If I ever need body work done again, I will definitely come back! I will also recommend this business to all family and friends.
They did an excellent job on our car. Also all the people that we worked with at Abra were very pleasant and helpful. They actually went above and beyond to help us.
Everybody was so friendly and professional. My repair was completed earlier than estimated and was done very well. I appreciated the car wash that was done. I was embarrassed to bring it in as dirty as it was. I will definitely recommend ABRA. Thank you all so much.
The best auto body service shop I've ever encountered. I tell everyone about your fantastic service. Thank you Larry and Debbie!
The process went smoothly.
Excellent job Thanks Teid Rossi and the Abra Team
Very professional and paid attention to detail. Custom service is excellent.
You did a very nice job on my daughter's Subaru. Thanks
Customer service and communication was top notch. Thank you.
My experience at ABRA was painless due to the professional and knowledgeable staff. The turn around time was minimal and the communication was outstanding. I would definitely recommend your shop to friends and you have a customer for life. Thank you for the great service.
Very impressed with customer service. Larry was awesome. Would recommend abra to others. Great job!!!
Job well done and in a timely matter. Thanks
After getting home and inspecting the repair I discovered some imperfections in the repairs. I'm planning to bring my vehicle back and go over the issues I've identified. Thank you.
Excellent service. Superb work
I was not kept in the loop for repairs. I had to call several times for updates. The rep did say they tried to reach out to me and left messages and tried to email, but I never received any, until after my fourth call. They were very friendly and apologetic, which was nice. I did have an issue with the headlamp washer which was not address, but was brought up in the walk through initially. I was told they will call me after they check on it, so we will see. I understand things happen, but I do have to leave work early, or show up late to drop/pick my car up, which will have to happen again to remedy the issue. Overall, I'm not dissatisfied but not really satisfied either. I have gone through abra 4 times and will continue to do so.
Everyone was so helpful and nice. Couldn't ask for better service. Thanks to all.
I cannot convey my satisfaction enough. From the customer service to the quality of work completed. I am so glad that Abra is one of the preferred auto body shops my insurance company recommends. You truly set the bar high for all other body shops. I hope to never need to have repairs done in the future but if I do, I will for sure chiose you above all others.
Thank you for an exceptional experience!!
When dropping off car, was told I would be getting a call later that day explaining what was to all be redone... Only call I EVER received was a call saying my car was done. When picking up my car the guy who knew my car was not there, and the guy who looked over my car with me didn't have a clue what was all done... My DAD is a mechanic I do know my car and I would have liked to know what was going on. Visually the damage is fixed but no clue what the internal damage was.... Also when insurance called to tell me the write up had been done he said the person would be calling me later to walk through n let me know what the damage was. DONT say your going to do something if your not gona follow through
Debbie, Reed, and Rebecca were very helpful and did a wonderful job assisting our repair.
Excellent communication and service from everyone at ABRA- thank you!
Great job and service. I was kept in the loop and always informed..
Everyone I delt with was very professional and kind. The bid was exactly what was estimated and I was happy to see my car washed and waiting for me.
Awesome Service and personal!
Have used Abra multiple times and the work is always grepapt
Your team was very professional.
phenomenal job,friendly and helful staff. You guys exceeded my expectations and I'm more than satisfied. Job well done thank you all
ABRA did a great job on my vehicle. I will recommend them to other people that need work done on there vehicles.
Did a wonderful job on my car. Fast service, meaning they repaired my car very fast. Thanks for everything
Something wrong with the paint on the passenger door
My car looks better than it did before my accident. Very good at keeping me up to date with what's happening. Very kind staff.
YOUR STAFF WAS GOOD & FUN. I HOPE TO NOT GET IN AN ACCIDENT, BUT IF I DO, I'M COMING TO SEE YOU. LARRY WAS GREAT.
The Abra team went above and beyond to make my experience with them exceptional. Great job Abra!
Becky and Debbie were amazing! They were helpful, patient, kind, and very thorough. I will recommend to anyone who need some body work done.
Nice work ladies!
On line 7 of your survey change "he" to "the". I am pleased with the results and the process. Thank you
Larry was a rockstar giving me calm and worry free communications. I see why Kia metro recommended you over their body shop.
Looks great and was done very fast. Very easy to work with and kept us informed the entire time.
Staff was friendly and very accommodating. Work was done fast and well. Thanks for the great work!
The parts that were fixed look fabulous. I didn't expect the interior to be vacuumed that was a nice surprise. Although minor and not really an issue. I asked to be emailed and I received texts instead and I received a call on Friday saying if the part came in on Friday the car would be done Friday if not would be Monday. I didn't receive a call Friday telling me the car would be done Monday or Tuesday. I had no issue waiting just would have been nice to get the follow up call.
Needed a brake job after 3 days at abra. Enterprise billed me 50 for a deposit and didnt credit my account. They then billed my account for the rental due to a mustake on their end.Chris Brody was short with me when asking to have the 50 and 128 credited to my account. I was charged 16 per day insurance. This was not explained as a daily charge. I reiterated with the rep that i would be paying only 16. He said yes. Would never took the extra coverage if i knew it was close to 50.
I appreciate the frequent updates and am extremely satisfied with the end result.
Professional, attentive and expert craftsmen/women.
Was fast and looks like new !
My car was done on timely manner and it was clean to.
The whole experience was great! Couldn't have asked for better service, and quality of my repairs!
I believe they kept me in communcation during the whole operation.
And my car looks brand new
Kept me informed by phone and email every step of the process. Best car wash
If I ever need future body work, I would definately go you Abra.
Outstanding service and looks like new.
Great personalized customer service and end product
This was a great experience and I'm so happy with the way my car looks now. It looks better now than when I bought it.
Nice and efficient people.
Fast service good custumer servic
I appreciate the efforts of all involved. I also appreciate getting back a clean vehicle inside and out.
Vehicle Make : Range Rover
Got my car in and done in a timely manner and they where vary pleasant doing business with I am satisfied with the job Abra did
Your communications were all great and the work was great. The only issue was the text message I got about completion date was incorrect and confusing. I think it would help if you told people at the beginning that those text messages are not to be trusted.
The whole Abra team did a great job on my vehicle and I will definitely recommend Abra to friends and family.
Wonderful customer service! Friendly outgoing staff. Reviewed details of my service in a manner that was understandable. Great, efficient work, had my car back in 3 days! Thank you.
Fast, fully repaired and informative
Everyone I spoke with was genuinely nice without seeming fake or forced. Car was fixed quickly and looks great. Overall much better experience than what I had with Gates.
Excellent customer service from every body, nice reps, very organized service,
This is my second time at ABRA and could not be happier. Everyone is always so friendly and let's you know what is happening without being condescending. Thank you!
I liked the timly updates by text msg.
Abra did an awesome repair job and handling the insurance and car rental. Recommend them highly!
Car looks great, even better customer service. Everyone was super nice to me and were very accommodating despite my insurance situation. I would recommend this place to others.
This is the third or fourth time including my past company where we have used ABRA Madison East and have always been satisfied with the service, before, during and after including the office staff.
Excellent service and very personable staff! I enjoyed working with Reid. My vehicle was washed and cleaned when I picked it up; nice finishing touch!! Thank you!
You guys did a great job not only keeping me informed but you also did an amazing work on my car
They did a great job on my vehicle and stayed late to get me checked out (sorry again!) Very friendly and appreciated the text updates!
Thanks for providing prompt service.
You guys did a great job I'm both the quality of the repair and customer service. It was much appreciated. Thanks
Thank you for the efficient and professional service!
My goodness, I am quite at a loss for words to even begin to express the professionalism and care from all the staff at ABRA. My car was repaired and returned as good as new in such a short time. Thank you all very much. You live up to your name... "ABRACADABRA" You perform magic.
From a very happy customer.
Great job and great service! Thank you
Looks just like it did before the accident. Great work
The grill is not centered properly between headlights. I spoke w/ the Mgr Tom, on Christmas Day. I was hoping to leave a message.
We agreed to speak on this again. I was hoping to hear from him 12/28/15.
Repair 10 Cleanliness 10
Vehicle was not ready when I came to pick it up ( 1 Hr. wait ) after being told by phone it was all done and ready to go.
Repair time was a bit longer and more expensive than I had originally thought.
Professional service and sincere employees.
Excellent service in a timely matter!!
Another great experience Larry and Dave are outstanding. USAA usually pick the best auto body shops but ABRA is the bedt
Vehicle Make : Volkswagen
Excellent service. My car looks beautiful. So happy with the entire experience.
We were extremely satisfied!
I was impressed every step of the procedure. Thank you for remaining in touch with me throughout the time my car was beimg repaired. The whole repair was quick and I knew my car was in good hands. Thanks again.
Abra did a fantastic job on my car and did everything and more I asked for. Not only did they fix everything but they vacuumed it out and made it nice and shiny. I would always use them and also having Abra one of our main priority accounts with Enterprise in Madison, I love working with David, Denise, Larry, and the whole team. Definitely recommend them to anyone.
Everyone was fantastic and the repairs were completed in warp speed!! Great job everyone!!
Excellent work was done on my car. I always make sure to recommend others to this facility.
Great job. Updated me through out the process. Also was flexible with me and my time. Oh and before I forget Great job by David Hanson give that man a raise!!
My car looks beautiful, and all the staff I had contact with were totally helpful. Thank you.
The only thing I see that I don't like is the orange peal texture on one side of the bumper compared to the gloss smooth texture on the other side of the bumper. I wish it were consistent
Provided great service and always kept me updated.