I was surprised by this experience as this is my second experience with Abra and chosen this option from the list of options from the other person's insurance. Upon arrival I was told of the text/email/phone call notifications. The only communication I received was the initial text to tell me the process has started and the call to tell me it was completed. This lack of communication didn't allow me to plan with my work to inform them ahead of time of an early departure need to pick up my car, it did not allow me to provide any answers to the rental car agency regarding length of needs, and it didn't allow me to plan for my family needs based on the difference in size of cars given by the rental agency. I scheduled a 3pm appointment on Wednesday to drop off my car and received notification of completion the completion call Thursday end of business day. Had I been given a call early to mid Thursday, my experience would be vastly different. Also, to note I was informed this survey would be coming and all 10's would be appreciated. That is tacky.
Awesome! Cassiiday and her staff were amazing! Highly recommend!
Excellent work and personnel. Will highly recommend you to others.
Great job on keeping me up to date on the progress. The work done on the vehicle was terrific! Car is like new again.
I was very happy with the service i received. Everyone was professional, courteous and helpful. I was notified about each step of the car repair, and it was done quickly and looks great. I would definitely recommend ABRA to anyone looking for car repairs.
Very helpful team and extremely communicative. I
Found them very understanding, easy to work with, and accessible. Thanks a ton!
Daily updates from the team. A well-maintained facility. It seems as if the communication between the maintainers any admin teams are streamlined. To communication between my insurance company your team and the rental team amazing. Sometimes it seemed as if they cared more than I did (smile) I really appreciated that.
Great experience from beginning to end.
Vehicle Make : Volkswagen
My car looked better today than it did the day that I bought it. Thank you!
Great communication. Kept me informed of the progress. Very eager to satisfy me.
They did an amazing job!!! Also, really appreciated how Cassidy kept us updated through the whole process!!
Excellent services!! Really professional!!!
Cassidy was professional, knowledgeable and absolutely a pleasure to deal . My car is back to new. Thanks
Communication is excellent! I think I got at least **** update a day, it was great knowing what was happening and when. I think it took a week for everything and looked brand new when we did the final walk through. I'll definitely recommend your group to anyone in need!! Thanks again!
Very professional and easy to work with.
Kevin Tess has great customer service skills and the work was very professional.
Completed in a timely manner and the repair looks great!
Fast service and very fair prices.
You hit it out of the park! I am delighted!
You did an awesome job! My car looks like new again because of you. Your service was fantastic and I loved your messages letting me know how things were going. Thank you all for a job well done! I would rate Abbra a 10 for sure and would recommend you to anyone! Thank you again for giving me back my beautiful car that looks like new once again!
Anna Mae Hurley
****) I paid for my deductible and got my keys but had to come back after hours when I got a ride. It was dark and I noticed my fog lights don't turn on. Neither side. 2) the miscommunication was annoying. Cassidy was handling my truck and she did a great job with communication. However, he contacted me on Friday to let me know that the truck was not likely going to be done until Monday because of a warped bracket. I was fine with that. An hour later I received an email that my truck was done. I called on Saturday and no one answered so I got transferred to the national call center and they tried transferring me back. Someone finally answered and they couldn't give me a straight answer if the truck was done or not. Just told me to go off of what Cassidy told me. So I figured it wasn't done. 3) there was a dent in the rear bumper when I dropped off the truck. I pointed this out to Cassidy when I signed the paperwork at drop off. When I picked t back up, I noticed an additional dent and some decent scratches that I didn't know where there before my truck was dropped off. I can't be sure that they weren't there, but I never saw them prior to pick up.
Seemless process and I appreciate how clean my car was returned to me.
Solid work by the Abra team. There was one question regarding service to my car that was attended to swiftly and promptly.
Excellent experience from start to finish
Vehicle Make : Volkswagen
I was called throughout the process to let me know what was going on with my car. I appreciate being made aware of the care taken with my Baby. This is the second time I've had to get repairs at Abra and both times I've been satisfied with the service provided on my car and the customer service provided to me.
I have to say, we had the car in the shop for along time. Over a month. Then when we were told it was done we drove out to pick it up. Then, when we looked at the work the rear wiper was not attached properly and when u put wiper on it was loose and sprayed window washer fluid out behind he car not on the windshield. Plus the back get wasn't locking. The actual wiper was too long and went longer then the back gate. Wrong size. So, we were given another car rental until the work was done. This was at the expense of Abra. That was like he only thing that I was happy about. We are a two car family and work and have kids and drive a lot. Over all the people were really nice but not happy at how things turned out. Then when it was complete, I received a call late on a Friday night with no time for me to get the car. They offered Sat am for me to get it but I was leaving at 0620. I was informed that they were only paying for a car rental thru Friday. I was heading out of town first thing Sat morning and had to run out to Madison drop my husband off to his work event and then to my appointment which was about an hour away back towards Milwaukee. We no longer had a second vehicle because it was impossible for me to pick up my car that Friday and the car rental was only getting paid for thru that Friday evening. That put a sour taste in my mouth. Then the day came when I had to pick up the car. We did. On the way home the low oil pressure stop engine light came on. My husband said he checked the fluid levels and filled them. Checked for leaks and saw no leaks. He said the oil was bone dry and power steering fluid as well. He said it seemed like someone drained the fluids and never put them back in. Then he drove the rest of the way home and when he got home the light came back on along with service engine light. So, needless to say I can't imagine that whatever was happening with the oil pressure and other thing with fuel filter decided to take a crap right after my accident and not be covered with the repairs. It's kinda fishy. I am not happy like I said the people are great no problems there but maybe the initial examination of the car missed some key things from the hard blunt force from the accident with the guy who hit me with his company truck and trailer. If I had to give a number on a scale 0-5 with 5 being the best I give my overall thoughts a ****-**** ****/2. I am sorry to give such a low number but I can't justify a higher number. I usually rate things on the high if not perfect scale but this time I can't.
Everything looks really good. Although we will be making a trip back so a technician can retrieve his snake flashlight from inside the driverside door.
Will call them on Monday there is a noise on the rear driver's side that needs to be checked out, and the strong odor in the car is very sttong
Everyone friendly and helpful.
The work is of the highest quality.
The they are always within their estimated time for fix
Thank you for a great job
You guys were awesome! Everything was seamless, and everyone was extremely friendly. Keep up the great work!
Driver window squeaks opening and closing
**** was great! She kept me informed throughout the process. Also, while I think he's an Enterprise employee, Reid made the car rental process easy.
Thank you for the excellent repair work on my car. What delighted me was coming to your shop and seeing my car ready to go. My car was not only repaired, but washed, polished AND the interior was cleaned as well!! It felt like I was driving my car from the dealership...no exaggeration here. Everyone was polite, helpful and professional. Your service is superior from beginning to end and merits my recommendation. Thank you again!
The ladies are exceptional. Plz scratch my car so I can go back.
Excellent work and excellent personnel...Kevin Tess
Excellent service from my first phone call to pick up of vehicle!! Thanks for everything. You certainly deserve a "10"
Great customer service. I received consistent feedback on the status of my vehicle repair. Gian was a pleasure to work with.
Excellent finishes and clean job. Very professional.
I was treated very professionally and efficiently with probably the best service I have received from a small business in a very long time. Hey service representative named **** did an outstanding job all the way through.
Best customer service I have gotten in a long time, well done! And thank you for making this such a smooth ride :)
The service was great. **** is the absolute best! Will definitely use your services again if ever needed.
This is the second time I have had a repair done at ABRA and I would not go anywhere else.
Alison did a great job coordinating my repairs, thank you
You all do a great job fixing our little tasks. I tell everyone about your company; there isn't any stress going through the process. I appreciated the dusting and vacuuming, the window cleaning and car wash. And of course THE DOORS. The paint job is exceptional.
Excellent service and communication
Everyone was very friendly and helpful. Would definitely recommnd your company.
We enjoyed working with you. We were kept up to date on the status of our vehicle and were pleased that all damaged was corrected. The car looks beautiful and is running as well as before.
The people we dealt with were great. ****, was awesome and made sure that the car was right before we got it.
Vehicle Make : Volkswagen
Everyone was very professional and courteous, I will use their services again.
Thank you Kevin Tess for great service and response time! You guys made it seamless for the repair/rental process. Thank you!
Great job done in a very quick manner!
Great body shop. Very nice customer care.
Everything was done to our satisfaction and finished early. They kept us updated on what was going on. They washed the car and we were very impressed that they cleaned the inside also. Very satisfied.
Thanks for the professionalism, promptness, great communication and exceeding my expectations!
My car looks great and I'm very pleased with my service.
Always a class act. Thanks!
Looks like new and was fixed quick!
Unfortunately our battery was completely dead when my wife got the car back. You had to jump it and in the morning. It didn't start when my wife wantd to take the kids to school. I am not sure who used all our juice but that is unacceptable customer service. That battery was fine when we gave it to you so what exactly happened to?
ABRA is a highly organized facility and kept me well informed of progress on my car. Thanks!
Just took an excessive amount of time, and communication was very lacking. Would have appreciated updates over the 3 ****/2 week period when timing changed - instead had to call repeatedly only to be given excuses as to why my car would not be ready when I had been told it would be. I have already discussed it with staff there, and Julie really stepped up for me the last couple days. No, I would not use or recommend ABRA again, based on the poor customer service experience. If I replied to a customer call with personnel issues or how busy we were as excuses for lack of customer service, my business would have closed long ago.
Good work and the car was cleaner when I picked it up than when I dropped it off
Very professional and great communication
Exceptional quality, service and speed! Thank, Guy and team. Tom Dybro
The two women who helped me at ABRA Brookfield were fabulous. Emmy and Alison went above and beyond to work with me in unusual circumstances. They answered my many questions graciously and patiently. The work on my car was perfect. I highly recommend them and am grateful my first experience in a body shop was so positive!
Great job as always! Guy and Emmy were great. Can't reccomend Abra Brookfield enough!
Thanks for making a bad experience on the road a good one in the shop!
Picked up my car this morning. No visible issues so far. Great service. Thanks.
I was so pleased with the service I received at Abra. Although I hope I won't need anymore auto body repair on my vehicle, if I ever do I will certainly go back to Abra!
I actually think ABRA put something in my fuel or something because I came in for scratches on my door and now my engine seems to run more smoothly. Very satisfied... but pleasantly suspicious.
Vehicle Make : Range Rover
They handled a complex situation with a variety of issues in the most professional way possible. They were courteous, responsive, and helpful. Excellent work!
Everyone was so nice and made the entire experience stress-free! Thank you so much!!
The text messaging updates were nice but need more info as to the progress of the vehicle
My experience was great from the receptionist to the quality of the repairs.
Unfortunately my check engine light was on when I picked up the car. It's the AWD. Additionally, my rear break lights on the right side are out and hadn't been when I dropped the car off. It's each light on each side of the hatch on the left side. It seems that would be a wiring issue of both are out.
Your company did a great job repairing my Rav4. It was finished faster than I expected, looks great, and the car was clean inside and out. Thanks!
Slow initial appraisal and got rescheduled to a second day. But work was very professional. (I sat waiting for 45 minutes the first day before someone came out and scheduled me for another day)
All was an excellent experience after the accident.
They kept me informed on almost daily.
On a scale of one to ten, definitely a ten
Excellent job. Timely. Very good in process status info.
First rate repair and timely updates made this a very pleasant experience. Would recommend to anyone.
Very professional, completed quickly
Job well done
All Panels don't fit, orange peel in paint, check engine light is on, over spray, buff marks, can see repair, took excess time to do job, trunk does not close properly, seat and mirrors were adjusted and not returned to original position, rental car was not equivalent replacement and smelled of smoke. Job was very unprofessional done on a hi end luxury car. I'm very unhappy with the quality of work performed.
In aspect to the repairs everything was perfect. I was rather disappointed in the lack of communication on Abra of Brookfields behalf. Several times I was told I would be called back and I was not. Communication was imperative to me knowing if I needed a rental car.
Very professional and timely
Vehicle Make : Range Rover
I have had work done here in the past and I was very satisfied. That's why I returned for this repair. All the staff are professional and very pleasant .
A crash is a bad experience. Your team made the repair as easy as possible.
Vehicle Make : Volkswagen
I received exceptional service and will highly recommend your business to others!
This has been my second visit. I always impressed with the customer service and work on my vehicle.
Work completed on time. Staff knowledgeable and friendly. Car looks great! Thank you
Everyone was very friendly and informative.
I like how clean the car was when I picked it up.
Car key was returned cracked open
Everything was completed on time. It was nice to get updates via text/email through out the coarse of repair.
Thanks for double checking the issue so I didn't have an issue later on.
Prompt, professional, honest work. Thank you!
They got my vehicle taken care of quickly,I was kept updated and everything was done professionally. Can't ask for anything more.
Repair delayed. Not all painting done timely.
Job well done. Car returned in beautiful condition. Completely satisfied. Hopefully won't need you again but if I should you would be my choice!
Allison is the best. Very professional! I have appreciated her honesty and explanations regarding car care after repairs. Additionally the people who have worked on my vehicles have done fine work. Thank you to all!
Dr. Mark Amundsen
Thank you for getting my car completed earlier than expected!
Liked the text updates I received each day!
I am very pleased with the results. I will recommend you to my friends ????????
There could have been better communication, especially after I came in and the car wasn't done as was indicated on the phone call. I somewhat understand not wanting to tell me it was done until it was done but it was a whole week with one Abra-initiated conversation. This didn't line up with the experience last week, so t was especially noticeable.
Everyone that I talked to was friendly, courteous, helpful. The work was done quickly and the car looks like new. We are very happy to have had the work done at Abra.
My hood doesn't align properly. Several imperfections in the paint.
Quick repair, nice staff, and very clean car at pick up which was a surprise!
Please refer to specific feedback I emailed to Brian tonight at your Barker Road location.
Not only did they do a beautiful job, but they got it done a day early.
Abra's work exceeded my expectations, all at a fair price. Thanks to Guy and the rest of the Abra team!
We were happy with the repair, but we were not happy with the communication. The form text messages did not give us much information and 2 days after receiving the one that stated the last mile was always the hardest (or something to that effect), I called to check the status and it was not done. After receiving a text that indicates the repair was almost done, I was quite surprised to find out it was not. The status updates didn't really give us any information. Also, when dropping off and picking up the car at out scheduled times, the tech that was supposed to meet with us was not there for either appointment.
Great communication during the process and perfect results! I didn't expect a clean vehicle inside and out--wow! Exceeded my expectations!
I appreciated the crew for helping me to understand the process of my vehicle repair and for keeping me informed of the repair progress along the way. I'm very thankful that they held on to a valuable item for safe keeping during the repair process. I am thrilled with the work put into my vehicle as well. A pleased customer here!
Everyone was extremely nice and helpful
Vehicle Make : Volkswagen
Always very happy with the work done at Abra!
So far so good. The staff is friendly and professional and the building well-maintained.
Corey was professional, courteous and caring. He walked me through every step of the process. He made me feel comfortable leaving my car in their care. Excellent customer service! Thanks Corey for EVERYTHING
Corey and Vic were fantastic.
Also really appreciate the coordination between abra, my insurance company and rental car agency.
Communication was excellent -
Great experience...thank you!
Vehicle Make : Volkswagen
Cory Jordan was amazing. He always had a smile on his face and was very easy to work with. He explained everything and was thorough and pleasant to deal with. Guy was great too when he did the estimate with me. I liked the consistent follow up with phone calls and text messages and anticipated timeliness of when the car would be done. I am highly satisfied with my experience here and will come back if I ever have another issue. The quality of the bodywork was very good as well!
Once again, I am 100% satisfied with the service and quality of Abra's work!
Actually, your service, efficiency, and staff were all wonderful. Cory especially is a joy. So I thank you for that. Overall, it was a very good experience.
When I got home however I noticed a splotch of thick grey paint on the front of my white car--something someone should have noticed upon final inspection. I will try to scrape it off but may need to bring it back in if I can't remove paint without scratching my car.
Nice service and people working there.
Cory, Simantha and Brian
Very professional. Cory at reception area is THE BEST. thank you.
Professional , friendly service through and through. When I Dropped off my car for service , the rental car service was not there. After waiting 25 minutes the nice gentleman at the service desk made the call to them . Since the location I had the reservation was being difficult , he called the rental company you use to try to get me a car.Once I was finally on my way to get my rental , he made a call to them and I received a Huge upgrade at no charge. I picked up my car yesterday and it looks brand new! Thank you!
Abra does a great job!! Great staff and great work!
You run a very efficient shop. I was appreciative of the friendly personnel who kept me informed of the progress of the repair.
Work was done in a timely manner. I was kept informed by text as to progress. And the car looked as good as the day i bought it; the car wash job was beautiful - both outside and inside. Also, the man working the service counter was excellent. Somehow he knew who I was by name when I came to pick up the car.
Vehicle Make : Land Rover
Scratches in areas
Very nice work and good communications
I was extremely impressed with the amazing customer service. Corey was great. Very pleased with the quality of work. Also, the shop was very clean and welcoming.
Excellent service and Cory was the greatest!
My car was back to perfect!
All the text messages are very intrusive. If everyone conducted business that way I would have to discontinue use of my phone during the business day
Anything you can do about the paint smell?
My van was immaculate. Thanks much.
Everyone was very courteous and professional. Corey at the front desk was very personable and explained everything clearly. He definitely made an unpleasant experience much more pleasent! When I had a question the staff was able to get back to me in a timely manner. We are very happy with the work that has been completed. Thank you!
The car looks great. You delivered it on time and under the estimate. Although I was told I cold get a free rental when i called in to confirm that I was told that was a mistake. Cory took my call and said he heard what the estimator had told me and would look into it and call me back. He did call back and said you would take care of the rental. Cory was a pleasure to work with from greeting me the first day until I paid and left. Don't lose him!!
I just got car yesterday and it seems to be a great job
The repair was good and done on time.
Great customer service. Excellent communication. Work was done to my satisfaction.
Craig was very efficient and accomodating.
You Did a great job , my Lexus RX 330 looks Brand New when I left
Your shop at North Barker Road , Wi. Besides your staffs are so friendly . I can recommend ABRA to my friends and Families . Am fully satisfied with your service. Thanks for a job well done.
Fantastic repair, everyone paid attention to the details especially at delivery. You have a really good brand and the people & process to get it done right the first time!!! ????Love it!
The work has done as perfect as well, I liked
Well done, I'll refer others to your location!!
Very helpful and the communication was great.
Annoying text messages persisted even after replying STOP
Thx -- car looks great and cleaning it before returning it is a nice touch.
Great text updates while my car was being worked on. Super staff.
The text message updates were nice but didn't seem to align with the actual completion date. That was frustrating.
This was my wife's car so I'm passing on her comments. She was ecstatic about the service not only on the first class treatment she received from the manager and other personnel But also on how her Mercedes was returned in like new condition. I have no hesitation in recommending ABRA Auto Body.
Thank you ABRA
very good service. repairs were done in a timely manner and I was kept informed of the progress.
Vehicle Make : Volkswagen
From beginning to the end all of you were very professional. The service was top notch and the convenience of being able to pick up a rental and drop it off is a great service for those of us in a hurry. Bravo!! Thanks
Everyone was great. Everyone was very friendly and professional from Corey at the desk to Brian who worked with me. The repair was done correctly and at the time promised. I enjoyed having my car returned freshly washed and vaccumed.
Very professional, clear communication, and extremely fast turnaround!
Great service. Please with results
Vehicle Make : Volkswagen
I was satisfied by the staff at the Brookfield office. Very nice and personable. The turn around time was great. The front bumper cover on my car doesn't fit perfect and there are 2 dings under the paint that I noticed upon picking it up after hours from their lot.
I was happy with my car. My only concern was that I was called and emailed that my car was ready, but when I arrived, it was not. I spent 25 minutes waiting while they cleaned my car. Ready should be READY.
Excellent job done in a timely manner.
Initially I thought I was just getting my window replaced. When I arrived, they informed me that I needed body work done for the frame of the window and I would need to return the following week. While I was talking with my insurance company to adjust the claim, they vacuumed up the broken glass in my van and rewrapped my window so it was a much tighter seal compared to the terrible duct tape job I had put on. I thought that was so kind of them and really above and beyond what they were expected to do.
Troy was fantastic to work with. Very professional, organized and thorough! Body work was excellent. I will definitely recommend ABRA.
Vehicle Make : Volkswagen
Always satisfied with the people and service at Abra.
Parts missing before it went out for inspection. And the car came back for adding the part back and then repeat the whole process. It increased time and cost. Other than that, workers are friendly. End result seems good - need more days to tell.
The repair was flawless. I expected there to be a little ripple that I could have lived with, but it was a beautiful job. When the technician went back to get a finer polishing compound before releasing the car, I knew he cared about the job. I would recommend ABRA to anyone!! Thanks
Everyone was so helpful. This was my first accident in 49 years so I really didn't know how the process worked. The staff explained what would happen and you kept me up to date on the process. ABRA made it painless for me and my car looks great too. Thank you.
Wonderful experience. Especially the very competent and very sweet guy who did all the paperwork. And Paige who gave the estimate and showed me the car at the end. Very professional both of them and took great care of me.
This is my second time using Sabra and in both scenarios, both cars ended up having to leave Abra and go to a car shop for repairs that did not exist prior to the body work. Yesterday's experience involved having to buy a new battery and addressing issues with an O2 sensor, 4 wheel drive warning light and a CSV warning light. Luckily, the Toyota dealer was able to fix things with only replacing the battery (cell had shorted out). My other car was not as lucky, where we had to replace the battery, repair a flat tire, replace timing belt and two speed sensors. I am not sure what happens to cars while in the shop, but I think you should research this. I did look at some of the ABRA reviews and see that these two instances are not isolated.
Very happy with service all around.
I found a scratch on the driver side rear fender running over the gas cap that wasn't there before
Great customer service and daily updates were nice.
Andy and everyone provided awesome customer service! I will recommend ABRA to anyone needing auto body repair service.
Friendly people. Got in and out as scheduled.
Quick service and extremely friendly and welcoming staff.
Thenk you for the frequent updates and the great work!
They did a great job on my Honda Accord, kept me updated on the progress with my vehicle, They provided great customer service, I would recommend all my friends and family about Abra.
Once problem was identified, great.
My jeep looks good as new. Appreciate the extra effort to clean and detail. Also thought the phone contacts were very friendly and professional. Thanks
Took too long. Should not keep my car for 4-5 days just waiting for a part.
Fantastic customer service. 10!!
When I first dropped my vehicle off I asked for an estimate on when the car would be done. I was told that the person who looked at my car could let me know.This never happened and I wasn't informed about my car until the day before I was suppose to pick it up. Luckily I was able to make it work, but usually I need more than a day to make plans to get off work
The finished product looks very good and I am happy to have my car back. I know it was a big job, but the time it took (86 days) was way too long. I do appreciate ABRA covering my rental car cost during that time, but it was a long time to be without my car
Great service. Excellent work. Fair price. All good.
Enjoyed working with Allison.
I thought you did a good repair job and kept me informed of the progress. Also was impressed how the car was cleaned inside and out. Paige was very personable and knowlagable.
I just adore Allis on so much. The first time I met her, I met a beautiful young lady who was caring and attentive to my needs and concerns. I love her and I think she's the best part of the company. All the staff was kind and nice, there was just something so extra special about Allison.
I never had service from you wrong number you got from someone
My experience at the Brookfield, WI. shop with David was a game changer for my previous experiences with Abra. He was an exemplary precise employee with a professional sense of direction to customer satisfaction and I recieved just that. Thank you for this experience and fine tooth, white glove work that was conducted on my Chrysler 200.